911 Centers in Oregon: Efficiencies Through Consolidation

Jeff RasmussenPortland State University EMPA Capstone Presentation 2012

1) Background of the Project2) Goal & Purpose3) Description of Research

Methods4) Description of Research

Findings5) Significance of the Project6) Acknowledgements

911 Centers in Oregon: Efficiencies Through Consolidation

1) Background of the ProjectA. Jefferson County ConditionsB. State of Oregon ConditionsC. 911 History and Trends

911 Centers in Oregon: Efficiencies Through Consolidation

1) Background of the Project

A. Jefferson County Conditions• Rising Personnel Costs• Lower 911 Tax Revenue

• Economy• Telecommunication Trends• Tax Loophole

FY 06-07

FY 07-08

FY 08-09

FY 09-10

FY 10-11

FY 11-12

FY 12-13

FY 13-14

FY 14-15

FY 15-16

FY 16-17

$0 $100,000 $200,000 $300,000 $400,000 $500,000 $600,000 $700,000 $800,000

911 (Jefferson County) Local Agency Fees

911 Local Agency Fees

PROJECTION

1) Background of the Project

B. State of Oregon Conditions• State Legislature Budget Notes in 2009, 2010, and 2012• 911 Tax Sunsets in 2013 ($0.75/month – 1995)• NG911 (Text, Pictures, and Video)• 2012 Kimball Report – Savings of $31 Million if 911

Regionalized

1) Background of the Project

PRE-911:

B. 911 History and Trends

1) Background of the project

PRE-911:

Basic 9-1-1:Three-digit number is dialed. Central Office Switch. The emergency and its location are communicated by voice.

Enhanced 9-1-1:The call is selectively routed to the proper PSAP. The caller’s location and phone number are displayed.

Wireless Phase I & II:The call is selectively routed to the proper PSAP. The caller’s phone number is displayed. The location of the cell tower handling the call and location information is displayed. The call is routed to a PSAP based on cell site/sector information.

1) Background of the projectNG911 - Technical Architecture Integrated Command Center

SOURCE: FCC’s Communications Security, Reliability and Interoperability Council Working Group Key Findings and Effective Practices for Public Safety Consolidation October 2010

1) Background of the Project2) Goal & Purpose3) Description of Research

Methods4) Description of Research

Findings5) Significance of the Project6) Acknowledgements

911 Centers in Oregon: Efficiencies Through Consolidation

2) Goal & Purpose

A. Identify Small PSAPs CostsB. Identify Characteristics of Lower Cost

PSAPsC. Identify a Minimally Sized Rightsized PSAP

D. Develop a Financial Template for Consolidation Scenarios

1) Background of the Project2) Goal & Purpose3) Description of Research

Methods4) Description of Research

Findings5) Significance of the Project6) Acknowledgements

911 Centers in Oregon: Efficiencies Through Consolidation

3) Description of Research Methods

A. Data SetB. Analysis

3) Description of Research Methods

A. Data Set

2) Description of Research Methods

B. Analysis1. 911 calls per resident2. 911 tax revenue per resident3. Percentage of expenditures paid by 911 tax

revenue 4. Cost (gross) per resident 5. Cost (gross) per 911 call received 6. Residents per PSAP employee (FTE) 7. Annual 911 calls per PSAP employee (FTE) 8. Average 911 calls per hour

3) Description of Research Methods

B. Analysis

Grouped PSAPs into the National Emergency Number Association’s (NENA) three size classifications:

Small: Less than 19,000 population (13 PSAPs)Medium: Between 19,000 and 100,000 (17 PSAPs)Large*: Between 100,000 and above (7 PSAPs)

* NENA’s large PSAP classification stops at 140,000 population. The six PSAPs in Oregon greater than 140,000 population are labeled “large” for this analysis.

1) Background of the Project2) Goal & Purpose3) Description of Research

Methods4) Description of Research

Findings5) Significance of the Project6) Acknowledgements

911 Centers in Oregon: Efficiencies Through Consolidation

4) Description of Research FindingsA. Smaller PSAP CostsB. Low Cost PSAP CharacteristicsC. Minimally Sized Rightsized PSAPD. Financial Template for Consolidation Scenarios

4) Description of Research FindingsA. Smaller PSAP Costs

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Gross Cost Per Resident & 911 Tax Revenue Per ResidentGross Cost Per Resident

911 tax per resident

Small Size PSAPs Large Size PSAPs

Medium Size PSAPs

4) Description of Research FindingsB. Low Cost PSAP Characteristics

Small Medium Large Combined -

1,000

2,000

3,000

4,000

5,000

6,000

1,446

3,356

5,597

4,423

Residents per PSAP FTE

Residents per PSAP FTE

4) Description of Research Findings

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7,000

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9,000

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$20.00

$40.00

$60.00

$80.00

$100.00

$120.00

$140.00

Residents per PSAP FTE and Cost per ResidentResidents per PSAP FTE Gross Cost per resident

911 Special Districts

PSAPs that have a higher ratio of residents served per FTE is a compelling factor that translates into lower costs per resident.

4) Description of Research FindingsThe average of the 10 lowest cost PSAPs was $19.75 per resident.

These PSAPs average resident to FTE ratio is 5,273.

Small Medium Large Recommended Combined -

1,000

2,000

3,000

4,000

5,000

6,000

1,446

3,356

5,597 5,273 4,423

Residents per PSAP FTE

4) Description of Research FindingsC. Minimally Sized Rightsized PSAP

1. Minimum staffing for double coverage.

2. A PSAP with 13.0 FTEs using the recommended resident to staffing ratio (5,237), would be highly efficient if it served at least 68,549 residents.

3. This population size and staffing is consistent with an Oregon PSAP and similar to NENA staffing recommendations of similar sized PSAPs.

4) Description of Research FindingsD. Financial Template for Consolidation Scenarios

1) Background of the Project2) Goal & Purpose3) Description of Research

Methods4) Description of Research

Findings5) Significance of the Project6) Acknowledgements

911 Centers in Oregon: Efficiencies Through Consolidation

5) Significance of the ProjectA. 2013 Legislative SessionB. Public Safety – Double Coverage

PSAPs that are not providing double coverage 24/7 are putting citizens in harms way by not providing adequate resources to handle multiple emergency situations.

1) Background of the Project2) Goal & Purpose3) Description of Research

Methods4) Description of Research

Findings5) Significance of the Project6) Acknowledgements

911 Centers in Oregon: Efficiencies Through Consolidation

6) Acknowledgements

Questions