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That Are Having a Transformational Impact on Customers’ Healthcare Experience

9 Technology Trends

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1. Healthcare providers and insurers leverage technology to improve customer experience

Technology has revolutionized healthcare. From bionic limbs to extremely targeted treatments and forecasts of an individual’s risks for various diseases, today’s state-of-the-art healthcare is only pos-sible due to vast advances in technology. Further, insurance providers are leveraging technology not only to keep their members informed about changes, but also help them prevent disease and relapse.

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2. Telemedicine removes barriers

More than 50% of hospitals in the United States are using a form of telemedicine and close to 1 million Americans use remote cardiac monitors. — American Telemedicine Association

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Mobile phones’ photo capabilities are of diagnostic quality, allowing patients to send images to their physicians. Further, functions like Face Time make the possibility of virtual consultations a reality, and, just like there’s an app for everything else, there’s also one that connects patients with a board-certified doctor.

3. Mobile connects doctors and patients

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Leveraging data, insurers can provide very individualized guidance to help members better manage their health and physicians are able to better forecast patients’ propensity for vari-ous diseases. For example, Toronto’s Hospital for Sick Children is analyzing data from the equipment monitoring preterm babies’ vital signs to identify the early warning signs of an infection before this would have been visible.

4. Data drives guidance

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Social media is bringing information to patients, allowing them to com-municate with others suffering from the same conditions. Further, video is being used by some institutions to deliver very relevant information to help patients manage their health. The Carolinas Healthcare System is using interactive technology to make personally relevant informative videos available to patients in their hospital rooms.

5. Patients have easier access to information

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Video is a great way to deliver information, especially step-by-step instructions to perform certain interventions. The Hospice of Northwest Ohio is using video to educate caregivers about end-of-life treatment and the necessity to have difficult conversations with patients and their families.

6. Video educates Caregivers

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Institute aCULTURAL CHANGE

With advances in healthcare happening constantly, caregivers need to be able to work together to bring cutting edge technologies to the patients they care for. Collaboration tools, like Boston Children’s Hospital’s OPENPediatrics, is saving lives by helping physicians learn new techniques, even when they don’t have access to hospital-based training.

7. Collaboration tools help physicians break down geographical boundaries

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8. Mobile and the Web help reduce wait times

One of the most frustrating parts of accessing healthcare is waiting to be seen by a doctor, especially when a patient is feeling poorly. Impact Urgent Care is leveraging web and mobile technology to allow patients to enter a virtual queue and only show at the clinic when it’s their turn to see a doctor, reducing frustration and also helping lessen the risks of spreading germs.

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9. Precision medicine leads to more personalized care

Data is helping researchers understand the makeup of different diseases and determine what very targeted treatment would be most effective. Apart from allowing for preventative care, this technology is avoiding unnecessary treatment and improving the ROI of medicine.

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