9. departmental view water and waste (commercial business ... › __data › assets › pdf... ·...

#3131094 Water & Waste of 34

9. DEPARTMENTAL VIEW WATER AND WASTE (COMMERCIAL BUSINESS UNIT) Mission: To deliver quality and reliable water, wastewater and waste services that meet the needs of our community Officer Responsible: General Manager Water & Waste Staffing Level (FTE) 313.22

BRANCH: GENERAL MANAGEMENT AND ADMINISTRATION SUPPORT Mission: To provide general management, leadership and guidance to the Water & Waste Department Officer Responsible: General Manager Water & Waste Staffing Level (FTE) 5

Financial Summary 11/12 Budget

Revenue 160,049,287

Expenses 152,408,008


Revenue 215,627

Expenses 24,907,784


Outputs Title Description Customer(s) Corporate

Objective/Notes Result Measures

1. Performance review of managers work

Review of work performed by each branch and the effectiveness of each branch manager; Provision of guidance and support to improve outputs; Includes the review of Departmental performance in the following areas: • Budget management; • Operating initiative management; • Capital works management; • Workplace Health and Safety

performance; • Customer management.

Departmental Managers 6.7 1a. Departmental Budget performance 1b. Departmental Capital Budget - % spent 1c. Timeliness of Departmental operating initiative completions 1d. Departmental Safety Performance

2. Ensure leadership development is an ongoing priority within the Department.

Encourage and promote leadership development across the department

Departmental staff 6.4 2. Leadership

3. Oversee implementation of Departmental aspects of the Connecting Project.

Provision of effective support to enable all Departmental staff to meet the performance expectation of their customers

Departmental staff 6.7 3. Connecting Project

4. Oversee implementation of Departmental aspects of the Employee Opinion Survey.

Facilitate processes that engage and empower staff to make improvements to their work areas and the organisation

Departmental Staff 6.4 4. Employee Opinion Survey


Performance Measurement Result Measures (Title) Result Measure (Description) Result Targets Source of Data Reporting

Frequency Expenditure for the Department in the range of 0% to 5% under budget

1a. Departmental Budget performance

Provision of services within resourcing allowed

Revenue for the Department no more than 1% under budget

Oracle Financials Monthly

1b. Departmental Capital Budget - % spent

Track progressive spending of capital budget to ensure expenditure is on track

90% of budget spent by year end

Oracle financials Monthly

1c. Timeliness of Departmental operating initiative completions

All operating initiatives identified in the Operational Plan are planned for completion in the financial year.

90% of initiatives completed by year end

Monthly report status update

Monthly

Lost Time Injury Frequency Rate – improving relative to the Department's 3 year average

1d. Departmental Safety Performance

Safety performance of the Department as measured by the Lost Time Injury Frequency Rate and the Lost Time Injury Duration Rate.

Lost Time Injury Duration Rate – improving relative to the Department's 3 year average

WH&S Statistics – Monthly WH&S report

Monthly

2. Leadership Determine at first review 3. Connecting Project Determine at first review 4. Employee opinion survey Determine at first review


BRANCH: BUSINESS SERVICES Mission: To provide high quality services (including analysis) in an efficient and effective manner Officer Responsible: Manager Business Services Staffing Level (FTE) 40

BUSINESS SERVICES – MANAGEMENT AND ADMINISTRATION SUPPORT


Objectives/Notes Result Measures

1. Management of Branch performance including;

- Customer Relations - Water Billing - Financial Management - Laboratory Services - Plumbing - Trade Waste - Business Systems Analysis

Report monthly the measurable outputs of the unit against Corporate and legislative requirements.

General Manager – CRW&W CRW&W – Business Services

6.2 1a. Branch operating Performance within Operating Budget 1b. Timeliness of Branch operating initiative completion 1c. Branch Safety Performance


Revenue 4,686,804

Expenses 6,485,176



Frequency

1a. Branch operating budget Provision of services within available resourcing allowed

Expenditure for the Department in the range of 0% to 5% under budget


1b. Operating Initiative completion



Monthly report status update Monthly

1c. Branch Safety Performance



WH&S Statistics – Monthly WH&S report Monthly

1d. Operating Initiative completion




BUSINESS SERVICES – WATER BILLING



1. Water Consumption Accounts

Water usage notices and settlement data to customers, provided in a timely and effective manner

Water consumers 4.2

Water Usage – Notice turnaround time from read to issue date.


2. Water Usage Settlement Accounts

Final reads provided in the settlement process associated with property transfers

Solicitors and persons undertaking conveyancing works

4.2

Water Settlements - turnaround time from request to issue.

3. Water Usage Summaries Introduction of water usage summaries for all properties External customers 4.2

Issuing of water usage summaries


Frequency 1. Water Usage Notice - time

from read to bill issue date Time from read to bill issue date Within 14 days of reading

date Authority Monthly

2. Water Settlements - turnaround time from request to issue

Turnaround time from request to issue 5 days for $35.60 fee 24 hours for $57.80 fee

Document Management System

Monthly

3. Issuing of Water Usage Summaries

Comparative water usage data provided to all property owners in the Cairns region

Every four (4) months Authority Every four (4) months

BUSINESS SERVICES – FINANCIAL MANAGEMENT

Operating Initiatives Relevant linkage(s) Completion Date 1. Full Cost Pricing Model for Waste Services 6.3, 6.7 December 2011 2. Customer Service Obligations Model 6.3, 6.7 December 2011 3. Review of the Corporate Overhead Model for Water and Waste 6.2, 6.7 September 2011 4. Undertake Financial Analysis of Tender and Project Evaluations 6.2, 6.7 September 2011


BUSINESS SERVICES - LABORATORY SERVICES Operating Initiatives Relevant linkage(s) Completion Date 1. Implementation of Laboratory Information Management System (LIMS) 1.5, 4.1, 6.3, 6.4, 6.7 December 2011 2. Develop and implement Analytical Methods for Cryptosporidium and Giardia Testing 4.1, 4.4 June 2012 3. Develop and implement Analytical Methods for Legionella Testing 4.1, 4.4 January 2012 4. Development of Service Level Agreement between Laboratory Services and Waste and

Environmental Services 6.2, 6.3 January 2012

5. Implementation of Stormwater Monitoring Program 1.6 March 2012



Tests on: - Waters for Drinking

Purposes - Waters (non-drinking) - Solid matrices - Other tests

- Tests undertaken for client purposes include water for drinking, wastewaters, pools, creeks, lakes, sludge and soils and other tests.

Water & Waste Operations, City Works and Services, External Clients

4.1 1a. Test turn-around time 1b. Quality of test results


Frequency 1a. Test turn-around time Completion rates for analyses and reporting 85 % within 5 working

days Laboratory Information Management System

Quarterly

1b. Quality of test results Statistical function which allows the quality of the results to be determined.

>95% of analysis batches with acceptable quality

Laboratory Information Management System

Quarterly


BUSINESS SERVICES – CUSTOMER RELATIONS Outputs Title Description Customer(s) Corporate


1. Customer Relationship Management

Develop processes and systems to enhance customer management External Customers 6.5 Customer

Management

2. Sewer Plan Requests Provision of Sewer Main / As Constructed plans (per lot & plan)

Plumbers, Developers, Internal Operations 4.1 Sewer Plan request

turnaround time


Frequency

1. Customer Management Improve turnaround times for customer management

No more than 5 working days turnaround time CRM Monthly

2. Sewer Plan Request turnaround time Number of days from receipt of request to

issue of plan Issued within 2 working days Authority Monthly


BUSINESS SERVICES - PLUMBING



1. Plumbing Compliance Applications

Compliance assessments of plumbing applications and permit certificate works with the mandatory requirements of the Acts, Regulations and By-Laws

Plumbers, Developers, Internal Operations

4.1 Plumbing applications turnaround time

2. Plumbing Inspections Inspections and tests of water, plumbing and drainage works during constructions for compliance with the relevant regulations

Plumbers, Developers, Internal Operations

4.1 Plumbing inspections undertaken


Frequency 1. Plumbing application

turnaround time Number of plumbing applications received and assessed within statutory compliance requirements

Assessment within twenty days

Authority Monthly

2. Plumbing inspections undertaken

Number of plumbing inspections undertaken for the period, as per construction requirements

Monitor number Inspection Folders (Outlook)

Monthly


BUSINESS SERVICES – TRADE WASTE

Operating Initiatives Relevant linkage(s) Completion Date 1. Establish a reporting methodology for Breaches & Non Compliance Inspections 6.2 June 2012



1. Trade waste Inspections Trade waste inspections undertaken for compliance with the relevant regulations and Trade Waste policy

Trade Waste Generators 1.5, 4.1

1a. Trade waste inspections undertaken

2. Trade Waste Investigations

Trade Waste investigations undertaken to identify illegal discharges into wastewater treatment plants and sewer systems

Trade Waste Generators 1.5, 4.1

1a. Trade waste inspections undertaken


Frequency 1. Number of Trade Waste

inspections undertaken Number of trade waste inspections undertaken for the period

All inspections undertaken on anniversary date of application

Inspection Folders (Outlook and Authority)

Monthly

2. Number of sewer investigations undertaken

Number of sewer investigations undertaken for the period

Inspections undertaken as requested

Inspection Folders (Outlook)

Monthly


BRANCH: OPERATIONS Mission: To operate and maintain reliable Water and Wastewater treatment facilities and reticulation networks. Officer Responsible: Operations Manager Staffing Level (FTE) 185

Outputs / services Title Description Customer(s) Corporate

Objective/Note Result Measures

Performance Management for: • Water Treatment • Water Reticulation • Wastewater Treatment • Wastewater Reticulation


General Manager Monthly Report Completeness


Revenue 116,337,493

Expenses 83,067,339



Frequency Monthly Report Completeness Assess reports to check that they include

cumulative data on “Activity” performance vs output

100% complete MMS Monthly


OPERATIONS – WATER SERVICES - RETICULATION Outputs Title Description Customer(s) Corporate

Objective/Notes Result Measure

1. Potable Water - Reticulation

Connections to the Regional water supply system; supply of potable water to a quality equal to or better than the Australian Drinking Water Guidelines; water supply systems include: • Minor Rural Supply Systems • Distribution Network

Public 4.6; 4.1 Monthly

2. Infrastructure Maintenance - Reticulation

Maintenance of water infrastructure to service demands; principle assets are: • Rural Intakes • Numerous Pump Stations • Distribution Network • Reservoirs

Public, CRC 4.4 Monthly

3. Asset Information Supply of Asset information on underground assets for the purpose of locating utilities

Public, CRC, General Customers 4.4

Monthly % Completion

Rate based on availability and reliability of requested information.



Frequency 1. Water Supply Quality –

Urban & Rural 100% Compliance (cumulative annual target)

NATA Certified Lab Results Monthly

a. eColi 100% 0 per 100mL Water Quality Testing Monthly b. Turbidity 95% < 5 NTU Water Quality Testing Monthly c. pH 98% within 6.0 – 8.5 Water Quality Testing Monthly d. Colour 98% < 15 colour units Water Quality Testing Monthly

e. Drinking Water Quality Complaints per 1000 Connections / Year

< 10 per 1000 connections (cumulative annual target)

Computerised Maintenance Management System (CMMS), CRM

Monthly

f. Drinking Water Quality Incidents / Year < 15 per year CMMS, CRM Annually

2. Continuity of Service Measures 100% compliance with Customer Charter Operational Data Monthly

a. Mains Breaks per 100km / Year 17.9 CMMS, CRM Monthly

b. Restoration of Services within 5 hours for unplanned interruptions

95% CMMS, CRM Monthly

c. Number of Customers affected by unplanned interruptions per annum

TBA CMMS, CRM Monthly

d. Maximum water pressure at boundary (Class 1 buildings)

500 KPA Demand Management Monthly

e. Minimum water pressure expectation at boundary

220 KPA Customer Service Standards As Requested


OPERATIONS – WASTEWATER SERVICES - RETICULATION

Mission: To minimise the operational costs of sewerage service delivery while maintaining agreed service standards Officer Responsible: Wastewater Services Coordinator Staffing Level (FTE) 42

Operating Initiatives Relevant linkage(s) Completion Date

1. Develop a ten (10) year cycle for Inflow/ Infiltration Inspections Corporate Plan 10.2.1 June 2016



1. Treated Wastewater Connection to Regional Sewer System; Production of a high quality final effluent

Regulatory Agencies, Public

1.5

Regulatory compliance as defined in License #5010000159.

2. Infrastructure Maintenance

Maintenance of wastewater infrastructure to service demands; Principal assets to be maintained include: • Freshwater discharge points (2) • Pumping Stations (240) • Sewerage mains (1,750,km)

Public 4.4 Service response measures.

3. Sewer Overflow or Blockage Responses

Response time to notified sewer blockages or overflows Public 1.5 Service response

measures.

4. Complaint Responses Response time to complaints received relating to the sewer network or treatment plants

Public 1.1; 1.2; 1.3 Service response measures.



Frequency 1. Regulatory Compliance

a. Odour Complaints Number of Odour complaints recorded per 1000 connections

<3 per 1000 connections MMS Monthly

b. Number of Overflows Number of Overflows recorded per 100Km of main

<15 per 100Km MMS Monthly

2. Service Response a. Service Response Priority 1 events when service restored

within 5 hours >95% MMS Monthly

b. Service Response Priority 1 events when service restored within 1 hour

>95% MMS Monthly

c. Sewer Blockages

Number of blockages recorded per 100Km of main

<10 per 100Km MMS Monthly


OPERATIONS – TREATMENT



1. Potable Water - Treatment

Connections to the Regional water supply system; supply of potable water to a quality equal to or better than the Australian Drinking Water Guidelines; water supply systems include: • Freshwater Supply System • Behana Creek Supply System • Mossman & Port Douglas Supply System• Daintree Supply System • Whyanbeel Supply System

Public 4.1 Monthly

2. Treated Wastewater Connection to Regional Sewer System; Production of a high quality final effluent 1.5


Performance Measurement Result Measures (Title) Result Measure (Description) Result Targets Source of Data Reporting Frequency 1. Freshwater Treatment

Plant efficiency Utilise 100% of water through plant

Water Production Reports Monthly

2. Mossman Treatment Plant efficiency Utilise 100% of water

through plant Water Production Reports Monthly

3. Daintree Treatment Plant efficiency Utilise 100% of water


4. Whyanbeel Treatment Plant efficiency Utilise 100% of water


5. Compliance with Extraction Licence requirements

100% Compliance Operational data Monthly

6. Treated Wastewater Connection to Regional Sewer System; Production of a high quality final effluent

Regulatory Agencies (EPA), Public

Regulatory compliance as defined in License #5010000159.

Monthly

7. Infrastructure Maintenance

Maintenance of wastewater infrastructure to service demands; Principal assets to be maintained include:

- Major Treatment Plants (8) - Estuarine discharge points (6) - Freshwater Treatment Plant - Mossman Treatment Plant - Daintree Treatment Plant - Whyanbeel Treatment Plant

Public Continuity of Service. Monthly


ENGINEERING AND MAINTENANCE Outputs Title Description Customer(s) Corporate


1. Reliability and Availability assets Ensure reliable operation of Assets Operations 4.4 Reliability and

Availability Rates

2. Review of assets

Review of assets to current Australian Standards; Condition monitoring and assessment of water, wastewater and waste assets.

Operations 4.4

% of assets for which condition assessments are current

3. Preventative maintenance Undertake preventative maintenance to reduce unplanned interruptions to asset performance

Operations 4.4 Level of unplanned maintenance


Frequency 1. Reliability and Availability

Rates Equipment availability at a parent asset level 98% of equipment available

Maintenance Management System Monthly

2. Review of assets Asset Information updated in Matman 100% Above ground assets MMS Annually

3. Preventative maintenance Completion rate of planned maintenance activities

<80% of all Preventative Maintenance work generated

MMS Monthly


BRANCH: INFRASTRUCTURE

MANAGEMENT AND ADMINISTRATION SUPPORT



1. Management of Branch performance including;

- Project Delivery - Planning & Design - Asset Management - Administration Support


General Manager – CRW&W CRW&W - Operations

6.2 1a.Branch operating

performance within Operating Budget 1b. Timeliness of Branch operating initiative completion 1c. Branch Safety Performance

Mission: To effectively plan, manage and deliver the region’s Utility Infrastructure to meet the needs of the community to ensure a sustainable future

Officer Responsible: Staffing Level (FTE) 38


Revenue 6,359,724

Expenses 5,498,071


2. Promote continuous improvement and skill development of staff

Apply continuous improvement principles to processes within Infrastructure branch. Training development plans agreed and implemented

Branch staff 6.4 Processes mapped and continuous improvement applied Training development plans completed

3. Capital Works Program Management

- Development of 10 Year Capital Works Program and Annual Capital Works Program

- Review and performance reporting of Annual Capital Works Programs

General Manager - CRW&W

6.2 Timeliness of the development and quarterly review of Annual Capital Works Program. Annual review of the 10 year Capital Works Program Completion of Annual Capital Works Program (Actual & Committals Expenditure)


Frequency

1a. Branch operating budget




1b. Operating Initiative All operating initiatives identified in the Operational Plan are planned for completion in the financial year.



1c. Branch Safety Performance





Adoption of 10 Year and Annual Capital Works program by Corporate deadlines

Council Report Annual

Review (cost, time) of Annual Capital Works Program

Financial Reports and Branch reports Quarterly

3. Development and quarterly review of annual Capital Works Program

Delivery of adopted annual Capital Works Program within forecasted time and budget

80% completion of Annual Capital Works Program by end of financial year

Financial Reports and Branch reports Monthly

INFRASTRUCTURE – PROJECT DELIVERY


1. Construction of new reservoir at Bellenden Ker Corporate Goal 4 TMP Sub Plan 10 June 2012

2. Commence construction of Behana Creek Fluoride Treatment Plant Corporate Goal 4 TMP Sub Plan 10

June 2012

3. Implementation of Smart Metering in Port Douglas Corporate Goal 4 TMP Sub Plan 10 June 2012




1. Water, Wastewater and Waste Asset Project Delivery

- Project delivery and contract administration for Water, Wastewater and Waste assets

Operations (Water & Wastewater), Waste Services

4.1 Capital Projects delivered to the brief and delivered on time

2. Demand Management Implementation of Demand Management Initiatives

General Manager CRCW&W

4.2 Compliance and effectiveness of Demand Management Strategy Program


Frequency 1. Capital Projects delivered

to the brief and delivered on time

Capital Projects are delivered within budget Capital Works expenditure within 80% of YTD forecasted budget

Capital budget report Monthly

Timeliness based on meeting initiative completion dates as per Demand Management Strategy

100% completed by date - Project Plans - Capital Works

Program

2. Compliance and effectiveness of Demand Management Strategy Program Effectiveness based on achieving

consumption and non-revenue water targets as per Demand Management Strategy

Target consumption and non-revenue water as per Demand Management Strategy

- Consumption Data - District Metering data - Production Data

Bi-Annual


INFRASTRUCTURE – PLANNING AND DESIGN

Operating Initiatives Relevant linkage(s) Completion Date 1. Approval of Recycle Water Management Plans for Marlin Coast, Northern and

Mossman WWTP recycle water schemes Corporate Goal 4 TMP Sub Plan 2 June 2012

2. Completion of Marlin Coast WWTP Recycle Water Treatment Plant Design Corporate Goal 4 TMP Sub Plan 2 June 2012

3. Completion of 20 year Dam Safety Review for the Copperlode Falls Dam Corporate Goal 4 TMP Sub Plan 2

December 2011



1. Water, Wastewater and Waste Strategic Infrastructure Planning

Strategic and tactical planning for future infrastructure

Ratepayers 4.4 Infrastructure capacity

2. Development Application Assessment Advice

Advise of Cairns Regional Council Water & Waste requirements in accordance with SPA

Development Assessment

6.5 Timely and accurate advice on Development Applications


Frequency Water – Source, treatment and distribute to meet design standard. Eg. Safe yield, production capacity, water quality,

100% compliance Planning Reports and Demand monitoring, Operational Reports

Bi-annual 1. Infrastructure capacity satisfies customer service standards

Wastewater – Collection, transport, treatment system capacity exceeds peak design loads

100% compliance Planning Reports and Pump station performance, Operational Reports

Bi-annual



Frequency Timely delivery of planning reports to set program deadlines

Cover each wastewater catchment within five year cycle. Develop & utilise a hydraulic model of all of Cairns Regional Council water and wastewater reticulation network.

Internal and external planning reports – captured in DM5

Annual. As per Council endorsement of planning report

Timeliness based on date defined by Development Assessment & Statutory period defined by SPA

90% completed by date Register of Development projects

Quarterly 2. Timely and accurate advice on Development Applications

Accuracy based on number of returns from Development Assessment

Less than 10% Register of Development projects

Quarterly

INFRASTRUCTURE – ASSET MANAGEMENT Operating Initiatives Relevant linkage(s) Completion Date 1. Full implementation of Strategic Asset Management (SAM) module for

underground assets Corporate Goal 4/6 June 2012

2. Review/Develop effective maintenance schedules and KPIs Corporate Goal 4/6 June 2012




1. Asset Management Plans (AMP) for Water & Waste Infrastructure

An Asset Management Strategy for Water & Waste Infrastructure, including Asset Management Plans (AMP) and the maintenance of asset data for all asset classes.

Operations, Planning & Design, Project Delivery, Business Services.

4.4

Asset Management Plans maintained for all asset classes

2. GIS Strategy for Water & Waste

On going maintenance and co-ordination of Geographic Information System (GIS) Strategy for supporting the operations of Water & Waste in delivering its service target.

Operations, Planning & Design, Project Delivery & Waste Services, Business Services

4.4

Endorsement and Implementation of Spatial Data Strategy

3. Capitalisation of Assets Asset information entered into asset registers with financial information Asset owners 4.4 Capitalisation of

assets

4. GIS Support for Water & Waste

GIS Technical Support Services to Water & Waste

Operations, Planning & Design, Project Delivery & Waste Services and Business Services.

4.4 GIS support provided to customer needs


Frequency 1. Asset Management Plans

maintained for all asset classes

Asset Management plans maintained in accordance with CRW&W Departmental Project Plan

Within 5 year cycle Asset Management Plan; Asset Management data

Annually

2. Endorsement & Implementation of Spatial Data Strategy

Timely delivery of Spatial Data Strategy 90% compliance Spatial Data Strategy Bi-annual



Frequency 3. Capitalisation of Assets Value of Work In Progress due for

capitalisation 95% all projects capitalised within 7 working days of asset acquisition information being supplied

Work In progress report Oracle Project status

Quarterly

4. GIS support provided to customer needs

Timely and accurate response to requests or set program deadlines for technical support

95% of jobs requested completed within timeframe agreed with customer

IS Portal Quarterly


BRANCH: WASTE AND ENVIRONMENTAL MANAGEMENT Mission: To provide cost effective, efficient and sustainable Waste & Environmental Management Services Officer Responsible: Manager Waste & Environment Staffing Level (FTE) 36


1. Review and update Waste Management Strategy 2010-2015 Waste Management Strategy 2010-2015 June 2012

2. Develop a detailed waste business model Waste Management Strategy 2010-2015 June 2012

3. Undertake a review to establish the best value solution for organic waste treatment Waste Management Strategy 2010-2015 February 2012

4. Develop full cost recovery pricing model Waste Management Strategy 2010-2015 June 2012

5. Implement Waste Education & Communication Plan Waste Management Strategy 2010-2015 September 2012

6. Complete Options Analysis for Materials Recovery Facility Waste Management Strategy 2010-2015 September 2011


Revenue 32,449,639

Expenses 32,449,638




1. Management of Branch performance including:

Waste Services Unit; and Environmental

Management Unit

Report on the Branch’s performance measures at the frequency specified

Commercial and residential waste customers Departmental Branches

6.2 1a. Branch performing within operating budget 1b. Operating initiatives delivered by completion date 1c. Branch safety performance

2. Quality Management & Continuous Improvement

Ensure Quality Management & continuous improvement principles are applied to processes within the Waste & Environment Branch

Branch staff 6.4 Quality management & continuous improvement techniques applied and business processes mapped


Frequency

1a. Branch operating budget




1b. Operating Initiative completion




1c. Branch Safety Safety performance of the Department as measured by the Lost Time Injury Frequency Rate and the Lost Time Injury Duration Rate.

Lost Time Injury Frequency Rate – improving relative to the Department's 3 year average.



WASTE SERVICES – CONTRACT MANAGEMENT

Operating Initiatives Relevant linkage(s) Completion Date 1. Develop and implement a multi-unit dwelling waste and recycling plan and implement

planning conditions for new developments to include waste and recycling systems Waste Management Strategy 2010-2015 June 2012

2. Develop and implement an away from home waste and recycling trial Waste Management Strategy 2010-2015 June 2012

3. Develop and implement the Business Recycling plan to maximise the collection of recyclables

Waste Management Strategy 2010-2015 June 2012



1. Waste & Recycling Collection Contract: 75292

Domestic, Council and Commercial waste & recyclables collection

Residents and ratepayers Council internal Branches Commercial businesses

1.4

Services delivered in accordance with the performance criteria specified in the Contract.


Frequency

1. Services delivered in accordance with performance criteria specified in the Contract.

Compliance or non compliance with the performance criteria specified in the Contract.

100% compliance with the performance criteria specified in the contract.

Contract Performance Management Committee minutes Reports from the Contractor as specified in the Contract.

Quarterly


WASTE SERVICES – WASTE TRANSFER STATION OPERATIONS Operating Initiatives Relevant linkage(s) Completion Date 1. Develop and implement new operational model and communications plan for Buy Back

Shop to maximise patronage and resource recovered from satellite transfer stations Waste Management Strategy 2010-2015

Ongoing – November 2011

2. Implement operational recommendations from Master Plan Waste Management Strategy 2010-2015 June 2012

3. Develop Master Plan for Transfer Stations and Landfills Waste Management Strategy 2010-2015

August 2011



1. Efficient and effective waste & recycling transfer stations operation

Identification of opportunities to increase resource recovery at transfer stations

Residents and ratepayers Council internal branches Commercial businesses

1.4 4.4 6.2

Waste diversion rates


Frequency

1. Waste diversion Amount of material recovered for reuse or recycling

Establish baseline and increase by 5% annually

Waste statistics data Quarterly


WASTE SERVICES – LANDFILL OPERATIONS

Operating Initiatives Relevant linkage(s) Completion Date 1. Investigate the feasibility for conversion of Killaloe landfill operation from

a contractor to Council run facility Waste Management Strategy 2010-2015 December 2011

2. Investigate options for Construction and Demolition waste recycling at Killaloe landfill

Waste Management Strategy 2010-2015 April 2012

3. Investigate the feasibility for conversion of Newell Beach Landfill to a Transfer Station

Waste Management Strategy 2010-2015 September 2011

4. Complete major capital works project for earthworks at Killaloe Landfill Waste Management Strategy 2010-2015 December 2011

5. Implement Post Closure Maintenance Plan for Portsmith Landfill Waste Management Strategy 2010-2015 December 2011

WASTE SERVICES – MATERIALS RECOVERY FACILITY (MRF) Operating Initiatives Relevant linkage(s) Completion Date 1. Integrate maintenance schedules with operations manual in accordance with asset

management requirements Waste Management Strategy 2010-2015

Ongoing – September 2011

2. Develop markets for resale of crushed glass Waste Management Strategy 2010-2015 Ongoing – March 2012



1. Effective and efficient operation of the MRF

Identification of opportunities to increase resource recovery at the MRF

Residents and ratepayers

1.4 4.4

Waste diversion



Frequency

1. Waste diversion Amount of material recovered for reuse or recycling

75% of feedstock processed and sold

MRF weighbridge data Quarterly


ENVIRONMENTAL MANAGEMENT Outputs Title Description Customer(s) Corporate


1. Environmental Management System

Implementation of the Water & Waste Department’s Environmental Management System

General Manager – Water & Waste Water & Waste Branch Managers Residents and ratepayers

1.1 1.3 1.5 1.7 1.8 1.9

Quarterly review of the implementation of the Environmental Management System

2. Water & Waste Environmental Licence Compliance Reports

Environmental Licence compliance reports to the Department of Environmental Resources Management

Operations Staff, Infrastructure Staff, Waste Services, Business Services

4.1 Compliance with environmental licences.


Frequency 1. Review of the

implementation of the Environmental Management System

Review and evaluate the Environmental Management System suitability, adequacy and effectiveness

Quarterly review of the Environmental Management system by the Water & Waste Management Team

Minutes from the management review meetings

Quarterly

2. Compliance with Environmental Licences Enforcement action taken by DERM Nil enforcement action taken

by DERM

Water and Waste Opportunities for Improvement Register

Monthly

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