Change management is often cited as the biggest impediment to successful shared services and outsourcing implementation. But it is manageable and predictable, if you follow a few simple rules.

Sourcing Change’s Deborah Kops lays it out...

ShareD ServiCeS & OutSOurCing Change ManageMent:

A visuAl guide to Avoid ClAssiC ChAnge mAnAgement mistAkes

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For more...

info@sourcingchange.com www.sharedservicesweek.com

...optimum 10-15% of budget on change management

...percieved failure rate

10– 15%

50– 70%

...months to expand18

...months to adopt

6ChanCe tO get

it right

1

1...overarching

implementation plan is critical

Day 1

...initiatives starts program day 1

Change ManageMent

anD OutSOurCing Change by the

nuMberS

© deborah kops, sourcing Chnage

1...organisation to

speak with one voice

1. inveSt in Change

2. MaKe a PLan

4. COMMuniCate eFFeCtiveLy

7. Stay the COurSe

8. One ChanCe tO get it right

...planning eliminates 90% of the guesswork

90%most change efforts spend only 5% on employee concerns

5%3. LiSten tO yOur SharehOLDer

5. uSe the right MeSSengerS

6. reinFOrCe

17...years is average

tenure of affected staff

5...maximum attributes to

change at once is 5

ten+...potential stakeholder groups

...work generations5 3 ...components of initial messaging in 4 phases

7x7 ...effective change results from communicating 7 times/7 ways

2...2 most important messengers are sponsors and managers

Sponsors

Managers

...reinforcement of behaviour 3 times more powerful than 1 announcement

12...months to embrace

01 02 03

04 05 06

07

10 11 12

08 09

24/7

...no 2 organisations change the same way

2

...change programs in effect 24/7 infinite

number of opinions