As conditions change in organizations, hunt groups are often no longer adequately capable of handling call volume and your customers’ experience starts to suffer.

Here are the top seven signs it’s time to ditch your hunt groups, and consider a cloud call center….

Your calls are bouncing all over the office and callers are getting lost in the phone system instead of connecting with a human being.

The caller experience is an endless maze that leads to angry, frustrated customers.

Sign 1

Sales and support teams report that customers called and the phones just rang forever until they hung up.

Sign 2

No flexibility to scale up and down in order to meet staffing changes related to seasonality, special promotions, etc.

Sign 3

You have no idea how many calls are received and answered.

Sign 4

You are not sure if everybody on the team is carrying their own weight in regards to handling customer calls.

Sign 5

You wish you could have callsroute differently based upon timeof day.

Sign 6

You lack the ability to provide relevant messaging to the caller while they wait – instead the customer gets endless ringing, with no messaging.

Sign 7

Imagine a call center solution that provides your contact center managers with more control and deeper insight into your operations.

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