6 steps to building a b2c social media stratefgy
DESCRIPTION
Every company is different, which makes it hard to identify best practices for social media. In this presentation, we've boiled down the essential steps of most successful B2C social media strategies.TRANSCRIPT
• Loyola University B.A.• Worked at MGH• Built department in The Cyphers Agency
to harness social media for clients.• Founded Social Fulcrum in 2010.• Worked on campaigns for Microsoft, Bayer,
Texas Instruments, The National Aquarium, Strayer University, Ocean City, etc.
• Babson MBA
?
1
Attention
Interest
Desire
Actionhttp://bit.ly/15W11xv
2
What are you looking for?
• Brand Sentiment• Influencers• Communities• Hot-Button Topics• Media aligned with target audience• Competition
What tools can you use?
Deliverable Example: Simple Report
Number of Mentions Found: 49
Average Number of Twitter Followers For These Users: 238
Range of Twitter Followers For These Users: 0-2,045
Deliverable Example: In-Depth Report
3
“Brand Assets”
• Content– written, images, video, audio Blog posts,
speaking events, presentations, how-to videos, etc.
• People– Expertise, Departments e.g. customer service
• Tools– Online tools e.g. body fat calculator
• Data– Database e.g. NCC recipe database
* Not a trick question
3
Exercise
• Get with your groups• Choose a company• Try to think of 3 “materials” or pieces
of content or “brand assets” for that company
4
Management
Measurement
Growth
Comprehensive Monitoring Tools
ExpensiveAffordable
Effective + Intuitive
Less Effective, Less Intuitive
5
• Shareable content• Facebook advertising• Product shareability• Influencer Outreach / Partnerships
Jan. 2013: <100 Fans
Shareable Content
Shareable Content
Give people a reason to pay attention.
When they see your content, people need to say: “I want more of that type of information”
Partnerships
6
The “Fun Stuff”
• Contests• Microsites• Integration with traditional
campaigns• Ambassador/evangelist programs
Thank You
Addendum: A Note on Content
• Examples: – Visual portrayals of information– “Insider” knowledge– Complementary partnerships
• Each piece of content can be distributed multiple ways
• For more information, search “content marketing strategy”