WEB EuroPA 2006

A.S.P.O.

Analysis of Operational Programmes web sites

 

Titti Paderi

Formez

Bruxelles, December 12th

Why ASPO?

All the Obj. 1 Regional Operational Programmes use the web site as an instrument of communication

The e-government policies

The activity of the WEB EuroPA 2006 project, which aims to support the operability of Communication Plans by the elaboration of working instruments

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Information and publicity measures on the web site

Commission Regulation (EC) 1159/2000:Managing Authorities must use some information

instruments (such as billboards and commemorative plaques), but they can choose the other methods, e.g.: the institutional web site

Practical Guide to communicating on the Structural Funds 2000-2006:

The web site is considered an “essential tool”

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ASPO’s Objectives

Self-evaluation: it delineates the physionomy of the web section devoted to the OP and to the Structural Funds, described on the basis of the positive aspects (which are to be improved and to be perfected) and of the information or functional deficiencies (which are to be examined in order to identify criticalities and define improvement margins)

External evaluation: it helps the comparison of similar experiences (by defining the best practices) and the standardisation (convergence towards an “ideal” model)

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ASPO’s features

ASPO’s indicators have been defined on the basis of: the rules of the Commission Regulation 1159/2000 the terms contained in the Practical Guide to

communicating on the Structural Funds 2000-2006 the propositions of the working group formed by the

Formez team and the Obj. 1 Information Officers

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How ASPO works: the indicators

For each indicator you have to consider the presence or absence of information and, in most of the cases, the quality of it (score is from 0 to a maximum of 4). The last option includes the former ones.

When you calculate the score you have to consider the value of the multiplier (1-3), which increases the score depending on the importance of the indicator

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B12. Is the information about the implementation available?

absent 0

present (mid-term evaluation report) 3

present (annual implementation report) 4

ASPO’s contruction

The check-list proposed by FormezIt was constructed on the basis of the two main targets (the

public and the potencial beneficiaries) plus the “information multipliers”

Meetings with the Information OfficersMeetings were held between May 2004 - September 2005 to

put together the suggestions from the Information Officers

E-workWe worked at distance to amend the check-list and test it on

the web sites

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ASPO’s structure

5 thematic indices (A-D contents, E technological devices):

A. FRONT-OFFICEB. TERRITORIAL DEVELOPMENTC. SERVICES TO THE “POTENTIAL BENEFICIARIES”D. RELATIONALITY AND PARTNERSHIPE. USABILITY, ACCESSIBILITY, TECHNOLOGICAL

DEVICES

58 indicators

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A. FRONT-OFFICE

Objective: self-presentation of OP information service

The objectives of the Communication Plan, the contact details of the Information Officers and of the Managing Authorities, the information service to the public (e.g. call center, help-desk, etc.)

The structural funds, the OP and the links to the institutional web sites about regional policy

News about the OP implementation

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B. TERRITORIAL DEVELOPMENT

Objective: to show all the financial opportunities provided by the EU and national regional policy, presenting the territorial strategy and giving visibility to the projects

the assistance package and the other main programmes at regional level

the integrated territorial projects the projects part-financed by the Structural Funds the OP implementation the framework of the period 2007-2013

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C. SERVICES TO THE POTENTIAL BENEFICIARIES

Objective: to reach quality services that ensure transparency for the potential beneficiaries

a “usable” description of the assistance package (data base, guided way)

information on calls for proposals details of contacts for the information on the measures and the

implementation other services (glossary of terms, FAQ’s, online information

service)

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D. RELAZIONALITY AND PARTNERSHIP

Objective: to give the Monitoring Committee and the local network an online section to:

inform be informed discuss collaborate

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E. USABILITY, ACCESSIBILITY, TECHNOLOGICAL DIVICES

Objective: to make the finding of the information easy for everyone

URL recognisability, link to the home page of OP section from each page, equal and recognisable elements in all pages, search engine

 minimum criteria of accessibility  link check, HTML check, browser compatibility, load time

check

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The working group

The Formez team and the Information Officers of Objective 1 Regional Operational Programmes

Contacts:

Titti Paderi

E-mail: spaderi@formez.it

Tel.: 0039 – (0)70 - 67956248

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