Weekly 3 Interesting

PapersHoward 12.12

The Dark Side of Leadership

A Three-level Investigation of the Cascading Effect

of Abusive Supervision on Employee Creativity

By Dong Liu , Hui Liao & Raymond Loi

Oct 2012, Vol. 55 Issue 5

Abusive Supervision

Role-Modeling Process

Cascading Effect of Abusive Supervision

High-Level Manager Middle-Level Manager Subordinates

Cascading Effect :

Undermine Team member creativity

Co-Creation in Virtual World

September 2011 Vol. 35 No. 3

By Thomas Kholer

The Design of the User Experience

The Design of the User Experience

Second Life

User experience of Co-creationin

Design Principles For Virtual Co-creation

Systems

Self-Threat and Product Failure

How Internal Attributions of Blame Affect Consumer Complaining Behavior

Lea Dunn & Darren W. Dahl

October 2012 Vol. XLIX

Research efforts beginning in the 1980s found that

“complaining itself” may be beneficial for both firms and consumers.Consumers achieve a second-order satisfaction by producing a cathartic effect of "getting it off their chest" (Bearden and Oliver

1985).

It allows consumers to vent negative emotions and feel better (Alicke et al. 1992; Pennebaker and Beall 1986).

”Friendly complaints" not only allow firms to fix issues with the product or service but also can facilitate

positive relationships between firms and customers (Prim and Pras 1999)

H1When consumers attribute the product failure to their use of the

product (internal attribution), they rate the product lower when

given the opportunity to complain about the product than when not

given the opportunity to complain

“If consumers are asked to complain, they may use this vocal opportunity as

a means of protecting self-worth by shifting blame to external sources,

thus protecting their role in the product experience”(Holland, Meertens, and Van Vugt 2002).

“If consumers feel an increase in threat, they will be more likely to engage in techniques to reclaim self-worth such as ...

2. Shifting the blame from the self to external sources (White and Argo 2009)

1. Disparaging the source of negative information (Frey and Stahlberg 1986)

3. Escaping self-focus by not mentioning themselves (Arndt et al. 1998; Baumeister 1991)”

H2

aConsumers with internal attributions of blame for product failure who experience high threat rate the product lower when given the opportunity to complain and higher when not given the opportunity to complain.

“An affirmation simply signifies that another aspect of self-worth such as a trait or a skill is bolstered to recapture global self- esteem.

Simple reminders of self-worth should be enough to reduce the tendency to respond

defensively to self-threat (Steele 1988).”

H2

bConsumers with internal attributions of blame for product failure who are affirmed (vs. those who are not affirmed) rate the product higher when given the opportunity to complain.

The End.