392069

Your Flight confirmation & E-ticketBooking Ref: 392069

Issue Date: 12 Mar 2014Departure Date: 03 Apr 2014

To Contact Us....

Call: 01582 641 800 quoting your booking reference 392069

Business Travel Services

WIGMORE PLACE WIGMORE LANE

LUTON LU2 9TN

Ms S PlayerBusiness Travel ServicesWIGMORE HOUSEWIGMORE PLACEWIGMORE LANELUTON LU2 9TN

DX

MS S PLAYER'S E-TICKET

Thomson Airways LimitedRegistered Office TUI Travel House Crawley Business Quarter,

Fleming Way, Crawley, West Sussex, RH10 9QLTUI UK Ltd is a member of the TUI Travel PLC group of companies

Registered in England and Wales No. 444359

Ms S Player'sFlight Checklist

Apply for relevant Visas

Make plans to get to BirminghamTerm.1

Arrange travel insurance

Buy foreign currency

Check-in online for your ThomsonAirways flight

Hello Ms S Player

Thank you for booking your flights with us. This is your confirmation andE-ticket, which you will need to present at check in. It is important thatyou present this at check in, as failure to do so may result in you notbeing able to board. Check-in online at https://flightextras.thomson.co.uk/ and youll be in control of your journeyand all set for departure before you even leave home. Print your boardingpasses & you can just drop your luggage at the airport bag drop desk andgo through security, freeing you up to relax before you fly. If youreplanning to drop your bags at the airport the day before, please note youmust have checked-in online first.For more information about online check-in, please visit our FAQ page:http://www.thomson.co.uk/destination/faqCategoriesPlease check that the details below are correct. Initials and surnamesmust be exactly as they appear on your passports. Should you need tomake any changes, please contact your travel agent.

Your attention is drawn to the Important Notes on the following pages,particularly with regards to Baggage, Passports, Visas, and AdvancedPassenger Information or API, where we are required to collect allpassengers passport information prior to travel.

If you wish to add any extras to your flight, like extra baggage,pre-bookable seats or extra leg room, please get in touch using thecontact details at the bottom of this page or go to https://flightextras.thomson.co.uk/. Dont forget to register your mobiledetails with us so in the unlikely event of any major disruption to yourholiday e.g. strike action, adverse weather etc. we can contact you.

Wishing you a pleasant flight and we look forward to welcoming youonboard soon.

The Team at Thomson

392069/1 PC:J SPC:P PSP: AGENTABTA:V402X

Passenger details*Lead passenger

Guest Name Age Bag KG~ Guest Name Age Bag KG~

Ms S Player* Adult 40KGS

Ms J Amesbury Adult 40KGS

Ms V Claridge Adult 40KGS

~Total hold baggage allowance including any pre-booked extra baggage (Cabin allowance not included)

Flight detailsAll the flight times are based on local time, flight timings and airlines details are subject to change.

Check-in online when you fly with Thomson Airways at https://flightextras.thomson.co.uk/, print your boarding passes and you can justdrop your luggage at the bag drop desk and go through security.

Boarding cards must be printed on A4 paper and be clearly legible with no rips or tears. All bag drop desks will close promptly 45 minutesprior to scheduled time of departure, we recommend that you allow sufficient time to complete bag drop formalities. (See our website:http://www.thomson.co.uk/editorial/faqs/flights/checking-in.html for check-in options.)

Travelling with others under the same booking reference and have hold baggage? All thats needed is for one member of your party tobring all passports, everyones online printed boarding passes and all bags to the bag drop desk. Please note everyone must be inpossession of their own boarding pass when passing through security.

Customers requiring special assistance at the airport should book this in advance by visiting https://flightextras.thomson.co.uk/

Flight booking reference: 392069

Outbound flight details: Thomson Airways, Flight Number TOM7846

Depart: Birmingham Term.1 Thu 03 Apr 2014 0705

Arrive: Arrecife Thu 03 Apr 2014 1110

Youll be able to check-in online from 7 days before your departure date and once you do, youll automatically be allocated your seatson the plane. And if you buy Select Your Seat, Extra Space, Extra Legroom or Premium Seats, you can check-in even earlier from 14days before you fly by visiting https://flightextras.thomson.co.uk/.


Your holiday cost breakdown

Price Breakdown

Basic Cost 360.00

Total Holiday Costs: 360.00

Payment Plan

Total Holiday Cost: 360.00

Balance Due no later than: NOW DUE

Business Travel Services will confirm your exact payment date

This is not a tax invoice for value added tax purposes

Holiday extras - Your holiday to a THoliday extras - Your holiday to a T

To book extrasCall your Agent on 01582 641 800

Select your seatIf you decide to pay extra to reserve seats together,youll get the added bonus of being able to chooseyour actual seat numbers free of charge. Our SelectYour Seat service lets you take your pick withoutpaying a penny extra. To book speak to your agent orgo to www.flightextras.thomson.co.uk

Prices from:

Price dependant on destination.Ask your agent or go towww.flightextras.thomson.co.uk

More luggageIf you think your belongings might tip the scales, buysome extra space in your case before you go.Pre-booked extra kilos are much cheaper than at thecheck-in desk. Space is tight, though, so get thembooked now. To book speak to your agent or go towww.flightextras.thomson.co.uk

Prices from:

Price dependant on destination.Ask your agent or go towww.flightextras.thomson.co.uk


Lanzarote at a glance

To book excursions through Thomson visitwww.thomson.co.uk/excursions

or speak to your holiday advisor while in resortTUI UK acts only in the capacity of an agent for the supplier in the sale of excursions/activities, tours, extras and tickets (Provider). When making a booking, you acceptthat you are entering into a contract directly with the Provider. Any issue with the proper performance of that contract should be taken up with the provider directly. Wewill do our best to assist you, but we will have no liability in relation to the performance of that contract. For full terms please visithttp://www.thomson.co.uk/editorial/legal/thomson-excursions-terms-and-conditions.html

22Cmax temp

Weather in April

Your resort fact file

Languages: Spanish

Currency: Euro

Time difference: GMT+1

Top things to do

Timanfaya National ParkIf theres one place you have to go in Lanzarote, its here. Born out of fiery volcanic eruptions thatcoursed through this region back in 1730, this corner of Lanzarote is all craters, calderas and cones.Take a camel ride through the scorched valleys. Stare wide-eyed at the bizarre lunar-like landscape. Andwatch cups of water turn into steaming geysers as guides perform amazing volcanic experiments. Nowonder they call this place the Montanas del Fuego or Mountains of Fire. Theres an eye-popping eaterysitting right in the heart of it, too. The brainchild of Manrique, El Diablo Restaurant uses the parksvolcanic heat, bubbling away below the surface, to fuel the kitchens barbecue.

El Diablo Restaurant - inside TimanfayaNational ParkSet in the heart of the Timanfaya National Park, this eye-popping eatery was the brainchild of Manriqueand offers up breathtaking views over the moon-like landscape. Whats more, it uses the volcanic heat,bubbling away below the surface, to fuel the kitchens barbeque. With temperatures reaching 100C justa couple of centimetres below the surface, one things for sure, no fire-lighters are needed here. Expecta vast array of different meats - spit-roast chicken, rabbit and T-bone steak.

Los Jameos del AguaAnother Manrique masterpiece, this imaginatively landscaped underground grotto is quite similar to hishouse, only the caves here are ten times as big and ten times as dramatic. In one of the mine-likecaverns theres a concert hall where concerts and festivals are staged. In another, youll find a bar withtables and chairs arranged at various levels. And in the centre youll find a dimly-lit rock pool thatshome to hundreds of tiny blind crabs, apparently unique to Lanzarote.

Mirador del RioThat Manrique was one busy man! This time he transformed an old Spanish fort into a bar, restaurant,souvenir shop and lookout point - and rather trendy ones at that. Made from glass and stone, it blendsinto its rocky eyrie perfectly. Perched on a cliff, with a 500-metre drop high above the ocean, theMirador del Rio offers up views across to La Graciosa - a small neighbouring island. Kick back with a coolbeer and feast your eyes on sights like the salt plains - Las Salinas del Rio - and the beach at Risco


**Important API Requirements - All passengers must comply**Airlines are now required to provide passenger details to government authorities in advance of travel for the purpose of border control. This includes informationcontained within your passport and flight information. This is applicable for passengers travelling to any destination.

In addition to this, passengers travelling to the U.S and some other countries are required to provide further details. A full list of the required information is availableon our API information page at http://www.thomson.co.uk/api-countries.

You must provide this data between 6 months and 24 hours prior to your departure by visiting https://flightextras.thomson.co.uk/ quoting booking reference number392069. Customers travelling within 4 days of booking will be unable to use the online facility, so will therefore be required to provide the necessary information uponcheck-in at the airport.

It is a condition of your booking that this data is provided. Failure to provide this information will result in you being unable to travel.

In addition to providing API, passengers travelling to the US are required to complete an online application for ESTA (Electronic System for Travel Authorisation) atleast 72 hours prior to departure.

PassportIt goes without saying that you need a valid passport when you travel overseas. If you dont have the right documents at check-in, you might not be able to continueyour journey. So avoid any last minute panics by making sure your passport - and your visa if you need one - are all sorted well in advance. And while youre doingyour paperwork, make a note of your passport number and keep it in a separate place to your passport. Then, if the worst does happen, youll be able to get hold of atemporary passport while youre away. Also, from 21st January 2011, UK ID cards will become obsolete and cannot be used for travel. For more information onpassports, take a look at www.ukps.gov.uk

If youre applying for a passport for the first time, youll need to attend an interview as part of the brand new application process. And its no longer possible to applyfor your passport using the 1 week Fast Track service. For help and advice, see www.ips.gov.uk

VisaVisa requirements can change at any time, so its important to double check the details for your destination. Make sure you do this within six weeks of your departuredate with the relevant Consulate or Embassy. You can also get help at www.gov.uk/foreign-travel-advice/spain/entry-requirements

European Visas are not normally needed if youre a full British passport holder.

Reduced MobilityCustomers requiring special assistance at the airport should book this in advance by visiting www.flightextras.thomson.co.uk

Holiday InsuranceHaving adequate holiday insurance for all members of your party is a condition of booking. If you do not arrange to have adequate travel insurance for all partymembers,you understand that you make and take these arrangements at your own risk and cost.

QuestionsTo see more of our frequently asked questions please visit our website http://www.thomson.co.uk/destinations/faqCategories

While you're awayIf you need to get in touch while you're abroad, you can reach us round the clock via our 24/7 Holidayline. Simply call +44 2476 282 649*, text 82345** or [email protected].

*Roaming charges will apply.**SMS/test messages to 82345 cost 50p plus your network rate.

Well do everything we can to look after you if you have any problems while youre away. But if you do need to call the emergency services for any reason, simply dial112.

All bookings are non-refundable.

Important booking & ticketing information


CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES

PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OFDEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR,THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIREJOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY,INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITYOF THE CARRIER.

NOTICE of Liability Limitations

The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit theliability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.Where the Montreal Convention applies, the limits of liability are as follows:

1. There are no financial limits in respect of death or bodily injury.2. In respect of destruction, loss of, or damage or delay to baggage, 1,131 Special Drawing Rights (approximately EUR 1,350; US $1,660) per

passenger in most cases.3. For damage occasioned by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 5,650; US $6780) per passenger in most

cases.

EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage bythem of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage ofpassengers and their baggage.

Where the Warsaw Convention system applies, the following limits of liability may apply:1. 16,600 Special Drawing Rights (approximately EUR 20,000; US $25,000) in respect of death or bodily injury if the Hague Protocol to the

Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $12,000) if only the Warsaw Convention applies. Manycarriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stoppingplace in the US, the limit may not be less than US $75,000.

2. 17 Special Drawing Rights (approximately EUR 20; US $25 per kg for loss of or damage or delay to checked baggage, and 332 SpecialDrawing Rights (approximately EUR 400: US $500) for unchecked baggage.

3. The carrier may also be liable for damage occasioned by delay.

Further information may be obtained from the carrier as to the limits applicable to your journey. if your journey involves carriage bydifferent carriers, you should contact each carrier for information on the applicable limits of liability.Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay tobaggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply.Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from thedate on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt ofchecked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of thepassenger.

Notice of Contract Terms Incorporated by Reference

1. Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of aninternational journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier's individual terms and conditions(Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs.

2. If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.3. The Conditions, Regulations and any applicable Tariffs of each carrier are, by this notice, incorporated by reference into and made part of your

contract of carriage.4. The Conditions may include, but are not restricted to:

Conditions and limits on the carrier's liability for the bodily injury or death of passengers. Conditions and limits on the carrier's liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods. Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply. Application of the carrier's Conditions and limits of liability to the acts of the carrier's agents, servants and representatives, including any

person providing either equipment or services to the carrier. Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier. Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier's right

to refuse carriage. Rights of the carrier and limits on the carrier's liability for delay or failure to perform a service, including schedule changes, substitution of

alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of theidentity of the operating carrier or substituted aircraft.

Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary traveldocuments.

5. You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on thecarrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect thefull text of your contract of carriage at the carrier's airport and sales offices, and upon request, to receive a copy by mail or other deliveryservice from each carrier free of charge.

6. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the othercarrier.

7. Certain governments forbid interchanging on charter flights, this means that you must travel both ways with the same party regardless of howmany trips your group has booked. The carrier cannot entertain requests for changes on return flights or be held responsible for passengerseither missing flights or wanting to return earlier than planned for any reason whatsoever.

Conditions of contract continued on next page


CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES cont...

YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.

GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMITACCESS TO PASSENGER DATA.

DENIED BOARDING: Flights may be overbooked, and there is a slight chance that a seat will not be available on a flight even if you have aconfirmed reservation. In most circumstances, if you are denied boarding involuntarily, you are entitled to compensation. When required byapplicable law, the carrier must solicit volunteers before anyone is denied boarding involuntarily. Check with your carrier for the complete ruleson payment of denied boarding compensation (DBC) and for information on the carrier's boarding priorities.

BAGGAGE: Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishablearticles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier andmay differ by class, and/or route,. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with yourcarrier. Cabin (Unchecked) Baggage: Only ONE small item of cabin baggage per passenger will be allowed into the aircraft (subject to spaceavailability) MAXIMUM SIZE: 21.7 x 15.7 x 7.9 (55cm x 40cm x 20cm) MAXIMUM WEIGHT: 11lbs (5kg). It is recommended that cabinbaggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier mayapply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestictravel wholly between US points, federal rules require any limit on a carrier's baggage liability to be at least US$3000.00 per passenger, or theamount currently mandated by 14 CFR 254.5.

Your carrier has no liability for loss or damage to valuable or fragile items packed in hold baggage however caused. You must not include inChecked Baggage money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables,business documents, passports and other identification documents or samples. Written confirmation of any baggage irregularities must beobtained from the carrier before leaving the airport.

CHECK-IN TIMES. The time shown on the, itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the timeyou must check-in or the time you must be available for boarding Your carrier may refuse you carriage if you are late. Check-in times, as advisedby your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latesttimes at which passengers must present themselves for boarding.

DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons, dangerous goods must not be packed in checked or cabin(unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives,explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installedalarm devices. For security reasons, other restrictions may apply. Check with your carrier.

SECURITY INFORMATION:

Please check with your airline for the latest airport security requirements before you travel.


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