3.1.2 crewmember duties / cabin procedures (o) safety attribute... · a.003, airplane authorization...

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Safety Attribute Inspection (SAI) Data Collection Tool

3.1.2 Crewmember Duties / Cabin Procedures (OP)

Revision#: 10 Revision Date: 09/30/2013

ELEMENT SUMMARY INFORMATION

Scope of Element:

Purpose (operator's responsibility): To ensure crewmember (flight attendant and pilot) duties and responsibilities provide for the safety of cabin occupants.

Objective (FAA oversight responsibility): To determine if the operator's Crewmember Duties/Cabin Procedures process:

Meets all applicable requirements of Title 14 of the Code of the Federal Regulations (14 CFR)

and FAA policies,

Incorporates the safety attributes, and Identifies any shortfalls in the operator's Crewmember Duties/Cabin Procedures process.

Specific Instructions:

This element is applicable to all passenger carrying operations conducted with or without flight attendants.

This element is also applicable to the carriage of persons who are not subject to passenger carrying requirements specified under 14 CFR part 121.583.

SUPPLEMENTAL INFORMATION

Regulatory Requirements:

A.003, Airplane Authorization 119.43, Certificate holder's duty to maintain operations specifications.

121.135, Manual contents 121.137, Distribution and availability. 121.306, Portable electronic devices

121.309, Emergency equipment. 121.313, Miscellaneous equipment. 121.333, Supplemental oxygen for emergency descent and for first aid; turbine engine powered

airplanes with pressurized cabins. 121.337, Protective breathing equipment. 121.391, Flight attendants.

121.393, Crewmember requirements at stops where passengers remain on board. 121.394, Flight attendant requirements during passenger boarding and deplaning 121.397, Emergency and emergency evacuation duties.

121.542, Flight crewmember duties. 121.549, Flying equipment. 121.570, Airplane evacuation capability. 121.571, Briefing passengers before takeoff.

121.573, Briefing passengers: Extended overwater operations. 121.576, Retention of items of mass in passenger and crew compartments. 121.577, Stowage of food, beverage, and passenger service equipment during airplane

Revision Date: 09/30/2013 Rev # 10


movement on the surface, takeoff, and landing. 121.580, Prohibition on interference with crewmembers. 121.582, Miscellaneous equipment

121.583, Carriage of persons without compliance with the passenger-carrying requirements of this part. 121.701, Maintenance log: Aircraft.

121.1500, SFAR No. 111--Lavatory Oxygen Systems Related CFRs & FAA Policy/Guidance :

Related CFRs:

Intentionally left blank

FAA Policy/Guidance:

FAA Order 8900.1, Volume 3, Chapter 23, Section 4

FAA Order 8900.1, Volume 3, Chapter 23, Section 5 FAA Order 8900.1, Volume 3, Chapter 23, Section 6 FAA Order 8900.1, Volume 3, Chapter 33, Section 3

FAA Order 8900.1, Volume 3, Chapter 33, Section 4 FAA Order 8900.1, Volume 3, Chapter 33, Section 6 AC 120-48, Communication and Coordination Between Flight Crewmembers and Flight Attendants

AC 120-88, Preventing Injuries Caused by Turbulence AC 121-24, Passenger Safety Information Briefing and Briefing Cards AC 121-33, Emergency Medical Equipment

InFO 12013 Airworthiness Directive (AD) 2012-11-09 on Lavatory Oxygen Installation



SAI SECTION 1 - PROCEDURES ATTRIBUTE

Objective:

The questions in this section of the SAI will help verify that the operator's documented procedures identify who, what, when, where, and how those procedures are accomplished. These procedures must allow all

personnel to perform their duties and responsibilities with a high degree of safety. 14 CFR part 121.135(a)(1)

Tasks

The inspector shall accomplish the following tasks:

1 Review the information listed in the Supplemental Information Section of this SAI.

2 Review the duties and responsibilities for management and other personnel who accomplish the processes associated with this element.

3 Review the documentation of the processes associated with this element.

4 Review documented interfaces to identify interactions between related processes, interactions within this element process, and between one person, workgroup, or organization to another that

the operator uses to accomplish this process.

Questions

1.1 Do procedures identify how many flight attendants are required on each passenger-carrying airplane type?

Yes

No, Explain

Not Applicable

Note(s):

The number of required flight attendants is determined by the aircraft payload and seating capacity applying one of the following:

For airplanes having a maximum payload capacity of more than 7,500

pounds and having a seating capacity of more than 9 but less than 51

passengers, one flight attendant;

For airplanes having a maximum payload capacity of 7,500 pounds or less and having a seating capacity of more than 19 but less than 51 passengers, one flight attendant;

For airplanes with a seating capacity of more than 50 but less than 101 passengers, two flight attendants;

For airplanes with above a seating capacity of 100 passengers, for each

unit (or part of a unit) of 50 passenger seats, two flight attendants plus one additional flight attendant.

Updated: Rev # 10 on 09/30/2013

SRRs: A.003; 121.391(a); 121.391(b); 121.391(c)

Kind Of Question: Flag, Supplemental, Domestic

1.2 If applicable, do procedures specify that if the number of flight attendants used

during the emergency evacuation demonstration were in excess of those required by 121.391(a), that compliance with Operations Specification A.003 is required of during flight operation?

Yes

No, Explain

Not Applicable

Note(s):



The minimum number of flight attendants required by aircraft may be determined by the number who performed the emergency evacuation demonstration as reported on FAA Form 8430-1.

Updated: Rev # 3 on 12/03/2009

SRRs: A.003; 121.391(a); 121.391(b); 121.391(c)


1.3 Do procedures require flight attendants during takeoff and landing:

Be located as near as practicable to required floor level exits and

uniformly distributed throughout the airplane; and

Remain at their duty stations with safety belts and shoulder harnesses fastened during taxi, except to perform duties related to the safety of the airplane and its occupants?

Yes

No, Explain

Not Applicable

Note(s): The location of the flight attendant should provide for the most effective egress of passengers in event of an emergency evacuation during takeoff and landing

including, when the aircraft is parked at the gate, and during movement on the surface.


SRRs: 121.391(d)


1.4 Do procedures meet requirements identified in 14 CFR part 121.393(b) during operations requiring flight attendants when there are stops where passengers remain on board?

Yes

No, Explain

Not Applicable

Note(s): The following must be met:

The airplane engines are shut down when less than minimum flight attendants remain on board;

At least one floor level exit remains open;

The number of flight attendants on board is at least half the number required, rounded down to the next lower number in the case of

fractions, but never fewer than one;

The operator may substitute other persons qualified in the emergency evacuation procedures, if these persons are identified to the passengers;

If only one, the qualified person shall be located in accordance with the operator's FAA-approved operating procedures; and

If more than one, the qualified person/s on board shall be spaced

throughout the cabin to provide the most effective assistance for evacuation in case of an emergency.


SRRs: 121.393(b)


1.5 For aircraft that require flight attendant(s) according to 14 CFR part 121.391, do

procedures meet the Boarding requirements identified in 14 CFR part 121.394(a) and (c) for operations requiring more than one flight attendant and

Yes

No, Explain

Not Applicable



121.394(c) for single-flight attendant operations?

Note(s):

The number of required flight attendants may be reduced by one when the

following is met:

The flight attendant that leaves the aircraft remains within the immediate

vicinity of the passenger boarding door;

That departing flight attendant only performs safety duties related to that

flight;

The airplane engines are shut down;


If only one flight attendant is present they shall be located in accordance

with the operator's FAA-approved operating procedures; and

If more than one flight attendant is present they shall be spaced throughout the cabin to provide the most effective assistance for evacuation in case of an emergency.

A pilot or flight engineer may be substituted for one flight attendant when the following is met:

The pilot or flight engineer is employed by the operator and trained and

qualified on that airplane type; and

Manual procedures specify:

o The airplanes engines are shut down; o At least one floor level exit remains open; o The necessary functions to be performed by that crewmember

including those used in emergency evacuation that are realistic, practical, and meet reasonable situations;

o How other flight attendant regulatory duties will be performed;

o The pilot or flight engineer is not a required crewmember on that specific flight; and

o The pilot or flight engineer:

Is trained in all flight attendant passenger handling duties;

Meets the training requirements for flight attendant

duties in evacuation management and commands; Meets the flight attendant frequency requirements for

exit operation in normal and emergency mode on that

aircraft; Is in possession of all items required for duty; Is located in the cabin and identified to the passengers;

and Does not interfere with the safe operation of the flight.


SRRs: 121.394(a); 121.394(c)


1.6 For aircraft that require flight attendant(s) according to 14 CFR part 121.391, do

procedures meet the Deplaning requirements identified in 14 CFR part 121.394(b) and (c) for operations requiring more than one flight attendant and 121.394(c) for single-flight attendant operations?

Yes

No, Explain

Not Applicable

Note(s): The number of required flight attendants may be reduced providing:



The airplane engines are shut down;


The number of flight attendants on board is at least half the number required, rounded down to the next lower number in the case of fractions, but never fewer than one;

If only one flight attendant is present they shall be located in accordance with the operator's FAA-approved operating procedures; and

If more than one flight attendant is present they shall be spaced

throughout the cabin to provide the most effective assistance for evacuation in case of an emergency.


SRRs: 121.394(b); 121.394(c)


1.7 Do crewmember procedures meet the requirements identified in 14 CFR part

121.393(a) for operations that do not require flight attendants at stops where passengers remain on board?

Yes

No, Explain

Not Applicable

Note(s): The following must be met:

The engines are shut down;


A person remains who is qualified under 14 CFR part 121.417 in the

emergency evacuation procedures and is identified to the passengers;

Remaining person/crewmember remains on board or nearby the airplane in a position to adequately monitor passenger safety.


SRRs: 121.393(a)


1.8 Do procedures require each crewmember to have a flashlight in good working order and readily available for use on each flight?

Yes

No, Explain


SRRs: 121.549(b)


1.9 Do procedures prohibit passenger-carrying airplanes from being moved on the surface, taking off, or landing unless each automatically deployable emergency evacuation assisting means is ready for evacuation?

Yes

No, Explain

Not Applicable

Note(s): Note: The emergency evacuation assisting means must be installed under 14 CFR part 121.310(a).


SRRs: 121.570(a)


1.10 Prior to airplane surface movement, do procedures require that at least one floor-level exit be available for normal or emergency egress whenever

Yes

No, Explain



passengers are onboard?

Not Applicable


SRRs: 121.570(b)


1.11 Do procedures prohibit the use of any portable electronic device on any U.S. -registered civil aircraft except as provided by 14 CFR part 121.306(b)?

Yes

No, Explain


SRRs: 121.306(a)


1.12 Do procedures require a crewmember to instruct, demonstrate, and point out the location of the oxygen-dispensing equipment to passengers before a flight is

conducted above flight level 250?

Yes

No, Explain

Not Applicable

Note(s):

The operator may inform passengers that the lavatories are not equipped with supplemental oxygen, as applicable.


SRRs: 121.333(f); 121.1500


Related Design JTIs:

1. The operator's process contains instructions and information necessary for personnel concerned before flight is conducted above flight level 250, to have a crewmember: 1) Instruct the passengers,

on the necessity of using oxygen, in the event of cabin depressurization; 2) Point out to the passengers the location of the oxygen-dispensing equipment; and 3) Demonstrate to the

passengers the use of the oxygen-dispensing equipment.

Sources: 121.135(a)(1); 121.333(f)

1.13 Do procedures require the following items from becoming a hazard due to shifting:

Galley equipment and serving cart, if applicable; and

Crew baggage?

Yes

No, Explain


SRRs: 121.576


1.14 As applicable, do procedures prohibit an airplane from moving on the surface, taking off, or landing unless:

No food, beverage, or tableware furnished by the operator is located at

any passenger seat;

Each food and beverage tray and seat back tray table is secured in its

stowed position;

Each passenger serving cart is secured in its stowed position; and

Yes

No, Explain

Not Applicable



Each movie screen that extends into an aisle is stowed?


SRRs: 121.577(a); 121.577(b); 121.577(c); 121.577(d)


1.15 Do the procedures require the designated crewmember to check the cabin protective breathing equipment (PBE) before takeoff for the first flight of the day?

Yes

No, Explain

Not Applicable

Note(s): The PBE must be:

Properly stowed;

Serviceable; and Properly charged, if not chemically generated.


SRRs: 121.337(c)(2)


1.16 Do procedures require a check of emergency and flotation equipment as required by 14 CFR part 121.309(b)(1) & (b)(2)?

Yes

No, Explain

Note(s): The equipment must:

Be immediately ready;

Meet condition of continued serviceability:

Be accessible to the crew and passengers; and

If stowed in a compartment or container, be identified as to equipment content.

Items of emergency and flotation equipment are listed in 14 CFR parts 121.309,

121.310, 121.339 and 121.340.


SRRs: 121.309(b)(1); 121.309(b)(2); 121.309(b)(3); 121.309(b)(4)


Related Design JTIs: 1. The operator's process includes instructions and information to

personnel concerned that each item of 1) emergency equipment, and 2) flotation equipment, must be inspected regularly in accordance with inspection periods established in the operations specifications to

ensure its condition for continued serviceability and immediate readiness to perform its intended emergency purposes.

Sources: 121.135(a)(1); 121.309(b)(1)

1.17 Do procedures require that each person who takes action in the case of a reported or observed failure or malfunction that is critical to the safety of flight,

record that action in the airplane's maintenance log?

Yes

No, Explain




SRRs: 121.701(a)


1.18 Does the manual contain procedures for supervising and protecting passengers during refueling?

Yes

No, Explain

Not Applicable


SRRs: 121.135(b)(19)


1.19 On aircraft that require flight attendants, do procedures provide for a flight attendant to enter the locked pilot compartment if a flight crewmember becomes incapacitated?

Yes

No, Explain

Not Applicable


SRRs: 121.313(j)(1)(ii)


1.20 Does the manual contain procedures which require a crewmember to familiarize passengers with the use of emergency equipment and procedures for the use of

that equipment during flight?

Yes

No, Explain


SRRs: 121.135(b)(11); 121.135(b)(12)


1.21 Do procedures prohibit nonessential communications between the cabin and

cockpit crews during critical phases of flight?

Yes

No, Explain

Not Applicable

Note(s):

Critical phases of flight includes all ground operations involving taxi, takeoff and landing and flight operations conducted below 10,000 feet, except cruise flight.


SRRs: 121.542(b); 121.542(c)


1.22 Do procedures specify that no person may assault, threaten, intimidate, or interfere with a crewmember in the performance of the crewmember's duties onboard an aircraft being operated under 14 CFR Part 121?

Yes

No, Explain


SRRs: 121.580


1.23 Does the manual contain procedures that require passengers to be orally briefed by the appropriate crewmember before each takeoff on the smoking

requirements identified in 14 CFR part 121.571(a)(1)(i)?

Yes

No, Explain

Not Applicable

Note(s):

The briefing shall include:

When, where, and under what conditions smoking is prohibited;

A statement that passengers shall comply with lighted passenger information signs, posted placards, designated no smoking areas, and

crewmember instructions; and

A statement that Federal law prohibits tampering with, disabling or



destroying any smoke detector in an airplane lavatory, smoking in lavatories, and when applicable, smoking in passenger compartments.


SRRs: 121.571(a)(1)(i); 121.571(c)


1.24 Does the manual contain procedures that require all passengers to be orally

briefed by the appropriate crewmember before each takeoff on the location of emergency exits?

Yes

No, Explain

Not Applicable


SRRs: 121.571(a)(1)(i); 121.571(c)


1.25 Does the manual contain procedures to ensure that all passengers are orally briefed by the appropriate crewmember before each takeoff on the use of safety belts and other instructions as required by 14 CFR part 121.571(a)(1)(iii)?

Yes

No, Explain

Not Applicable

Note(s): The briefing shall include:

Instructions on how to fasten and unfasten;

When, where and under what conditions the safety belt must be fastened; and

A statement that the Federal Aviation Regulations require passenger compliance with lighted passenger information signs and crewmember instructions concerning the use of safety belts.


SRRs: 121.571(a)(1)(iii); 121.571(c)


1.26 Does the manual contain procedures to ensure that all passengers are orally briefed by the appropriate crewmember before each takeoff on the location and

use of any required emergency flotation means?

Yes

No, Explain

Not Applicable


SRRs: 121.571(a)(1)(iv); 121.571(c)


1.27 On operations that do not use a flight attendant, does the manual contain

procedures that require all passengers are orally briefed by a flight crewmember before each takeoff on the information required by 14 CFR part 121.571(a)(1)(v)(A-D)?

Yes

No, Explain

Not Applicable

Note(s): The briefing must include the following additional information:

Placement of seatbacks in an upright position before takeoff and

landing;

Location of survival equipment;

If the flight involves operations above 12,000 MSL, the normal and emergency use of oxygen; and



Location and operation of fire extinguishers.


SRRs: 121.571(a)(1)(v)(A); 121.571(a)(1)(v)(B); 121.571(a)(1)(v)(C);

121.571(a)(1)(v)(D); 121.571(c)


1.28 Does the manual contain procedures that require a crewmember assigned to

the flight to give the individual briefing required by 14 CFR part 121.571(a)(3) to each person who may need the assistance of another person to move quickly to an exit in the event of an emergency?

Yes

No, Explain

Not Applicable

Note(s): The crewmember shall brief the person and his attendant, if applicable, on:

Routes to each appropriate exit;

Most appropriate time to begin moving to an exit; and

Ask the most appropriate manner of assisting the person so as to prevent pain and further injury.

This briefing is not required if the person has been given the briefing on a previous leg of a flight in the same aircraft if the crewmembers on duty have

been advised as to the most appropriate manner of assisting the person so as to prevent pain and further injury.


SRRs: 121.571(a)(3); 121.571(a)(3)(i); 121.571(a)(3)(ii); 121.571(a)(4); 121.571(c)


1.29 Do procedures require printed cards to supplement the oral briefing as identified in 14 CFR part 121.571(b)?

Yes

No, Explain

Not Applicable


SRRs: 121.571(b); 121.571(b)(2)


1.30 For extended overwater operations, does the manual contain procedures that require a crewmember to orally brief passengers on the location and operation

of life preservers, life rafts, and other flotation means, including a demonstration of the method of donning and inflating a life preserver?

Yes

No, Explain

Not Applicable

Note(s): If the airplane proceeds directly over water after takeoff, the briefing shall be given before takeoff. Otherwise, the briefing must be given before reaching the

overwater part of the flight.


SRRs: 121.573(a); 121.573(b); 121.573(c); 121.573(d)


1.31 After each takeoff, immediately before or immediately after turning the seatbelt

sign off, does the manual contain procedures that require all passengers to be orally briefed that seatbelts should remain fastened while seated, even when the seatbelt sign is off?

Yes

No, Explain

Not Applicable




SRRs: 121.571(a)(2); 121.571(c)


1.32 Do procedures specify that the required crewmember manual is up-to-date and that the appropriate parts are accessible to each crewmember when performing assigned duties?

Yes

No, Explain


SRRs: 121.137(b)


1.33 Do approved procedures specify that the cabin crew is to discreetly notify the flight crew of suspicious activity or security breaches in the cabin?

Yes

No, Explain

Not Applicable


SRRs: 121.582


1.34 Does the manual describe the necessary functions to be performed by crewmembers in an emergency or a situation requiring an emergency

evacuation?

Yes

No, Explain

Note(s):

The manual of each category of required crewmembers shall include emergency procedures:

For each aircraft type and model;

Which interface with required pilot and flight attendant crewmembers;

For operations without flight attendants to include cargo and cargo-passenger aircraft;

To reach passenger cabin when cargo has shifted, if applicable; and When a crewmember is incapacitated.


SRRs: 121.397(a); 121.397(b)


1.35 Do the procedures identify the types of persons that the operator is authorized to carry without complying with the following specified passenger requirements:

Passenger-carrying airplane requirements in 14 CFR parts 121.309(f),

121.310, 121.391, 121.571, and 121.587;

Passenger-carrying operations requirements in 14 CFR parts

121.157(c) and 121.291; and

Requirements pertaining to passengers in 14 CFR parts 121.285, 121.313(f), 121.317, 121.547, and 121.573?

Yes

No, Explain

Note(s): Persons who may be carried aboard are identified in 121.583(a) (1) through 121.583(a)(8).


SRRs: 121.583(c); 121.583(d)




1.36 When carrying persons that are authorized to be carried without complying with the specified passenger requirements listed in 121.583(a), do procedures ensure compliance with the following requirements:

Each person has unobstructed access from his seat to a regular or

emergency exit;

Pilot in command has a means of notifying each person when smoking is prohibited and when safety belts must be fastened;

There is an approved seat with seat belt for each person, located so the occupant is not positioned to interfere with flight crewmember duties;

All such passengers are briefed by an appropriate crewmember concerning:

o Smoking; o The use of seatbelts; o Location and operation of emergency equipment;

o Use of oxygen and emergency oxygen equipment; and o For applicable extended overwater operations, the location of

the rafts, and location and operation of life preservers, which

includes a donning and inflating demonstration;

The manual contains procedures for their safe carriage; and

The pilot in command may authorize a passenger who does not have to comply with these passenger requirements, admission to the crew compartment?

Yes

No, Explain


SRRs: 121.583(b); 121.583(c); 121.583(d); 121.583(e)


1.37 Do procedures address the intent of the guidance contained in FAA Order 8900.1, Volume 3, Chapter 23, Section 4?

Yes

No, Explain

Not Applicable




1. The operator's process has procedures specifying how passenger briefings and demonstrations are representative of the oxygen systems used on a flight. Emphasis should be given to: 1) The

location of passenger oxygen (i.e., overhead units, seatbacks, and bulkheads), proper placing of mask on the face, use of adjustment straps, and indications of oxygen flow (reservoir bag); 2) How

information printed on passenger briefing cards includes instructions to personnel for the use of the passenger chemical supplemental oxygen system; and, 3) Donning techniques, adjustment

requirements, and any action necessary to initiate oxygen flow.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 4,

Paragraphs 3-1806 and 3-1856

2. The operator's process has procedures that specify how it will ensure

that crewmembers have the ability to: 1) Manually open each type of oxygen mask compartment; 2) Deploy oxygen masks; 3) Identify compartments with additional oxygen masks; 4) Implement

immediate action decompression procedures; and 5) Reset the



system if applicable.


Paragraph 3-1800


Yes

No, Explain

Not Applicable




1. The operator's process has crewmember duties and procedures for the handling of passengers applicable to the specific type of aircraft and operation, including, but not limited to: 1) Infants, Children, and

Unaccompanied Minors - Designation of seating locations, designation of additional oxygen masks, infant and child life vest locations, and bassinet seat locations; 2) Passengers Needing

Special Assistance - Procedures for the handling of onboard wheelchairs and special aircraft accommodations, such as accessible lavatories and moveable armrests, procedures for the carriage of

stretchers and incubators, description of recommended alternate locations for administering medical assistance; and. 3) Passengers Needing Special Accommodation - Prisoners, VIP's, Deportees,

Runaways, Persons traveling without visas, and other designated unescorted individuals.

Sources: FAA Order 8900.1, Volume 3, Chapter 23, Section 5, Paragraph 3-1828

1.39 Do procedures address the intent of the guidance contained in FAA Order

8900.1, Volume 3, Chapter 23, Section 6?

Yes

No, Explain

Not Applicable




Yes

No, Explain

Not Applicable




1. The operator's process specifies that prior to takeoff and landing flight attendants verify that the armrests are in the normal forward/down position in order to ensure that they do not obstruct the passageway

between the row of seats leading from the aisle to the emergency exit.


2. The operator's manual contains differences in the location or operation of emergency equipment, and that the manuals are issued to crewmembers before they are assigned duties on board any of the

affected aircraft




Paragraph 3-3488

3. The operator's manual contains company policies and procedures

with regard to resetting tripped circuit breakers, and that these

procedures are clearly stated and readily available.


Paragraph 3-3490


Yes

No, Explain

Not Applicable

Note(s): FAA Order 8900.1, Volume 3, Chapter 33, Section 4, Paragraph 3-3511 does

not apply to the requirement of 14 CFR part 121.391(b) minimum crew if the demonstration used more than 14 CFR part 121.391(a) requirements or 14 CFR part 121.391(c), the number of flight attendants listed in operations

specifications.




1. The operator's manual states that flight attendants shall not

congregate in one area (such as the first class cabin) when

passengers are on board.


Paragraph 3-3512A

2. The operator's manual states the location of required flight attendant

stations are not to be contrary to the Type Certification Data Sheet of the Flight Standards Board (FSB) report for that aircraft.

Sources: FAA Order 8900.1, Volume 3, Chapter 33, Section 4, Paragraph 3-3512B

1.42 Do procedures address the intent of the guidance contained in FAA Order

8900.1, Volume 3, Chapter 33, Section 6?

Yes

No, Explain

Not Applicable




1. The operator's process contains procedures that the passenger briefing contain information regarding: 1) The type(s) of floor proximity lighting installed; 2) Evacuation guidance for passengers;

and, 3) The lighting's depiction on the passenger information cards.


Paragraph 3-3554



2. The operator's instructions and information state that a crewmember should announce that, "the flight will be landing shortly, now is the time to use the lavatory or move about the cabin, and once the seat

belt sign is illuminated, passengers should be in their seats with their seat belts fastened."


3. The operator's instructions and information state that flight attendants should require passengers to be seated before the passenger loading door is closed.


Paragraph 3-3561

4. The operator's process has information and instructions to personnel

specifying communication and coordination signals between all

crewmembers which will be used to alert flight attendants during turbulent conditions and indicating when: 1) Flight attendants are to cease in-flight service; 2) Flight attendants are to secure galley; 3)

Flight attendants are to be seated with restraints fastened; and, 4) Flight attendants are to resume duties.


5. The operator's process has information and instructions to personnel: 1) That when flight attendants determine that turbulence is too severe for continuing service they will take their seats, fasten their restraints,

and notify flight crewmembers regarding this action; and, 2) To have crewmembers make announcements to forewarn passengers of pending situations which will require them to comply with the seatbelt

sign being turned on such as, expected turbulence or approaching destination.


6. The operator's instructions and information state that a crewmember should: 1) Ensure that the galley restraints are available and functioning properly; 2) Pull vigorously on carts, oven doors, drawers,

and other components to ensure that they are secured; 3) Ensure the safe and correct parking of carts on muchrooms, if applicable; 4) Ensure that brakes are operational on carts equipped with brakes;

and 5) Ensure that the key is in the locked position, if keys are applicable to the container.


7. The operator's instructions and information state that after landing, flight attendants should ensure that all reports of malfunctioning galley restraints, galley components and galley carts are properly

reported/documented.


Paragraph 3-3568



8. The operator's instructions and information state that a flight

attendant should: 1) Ensure galley curtains are secured open for

take-off and for landing; and, 2) Visually check the galley components, and galley cart security.


9. The operator's instructions and information state that prior to movement on the surface, a flight attendant: 1) Should ensure that all primary galley restraints are available and in working order; 2) Must

ensure that all galley items should be picked up and stowed with the exception of paper cups and plastic glasses as long as galley security is maintained; and, 3) that prior to take-off, flight attendants should

ensure that the galley and galley components are properly stowed and restrained.


10. The operator's instructions and information state that while in flight flight attendants: 1) Should ensure that galley carts are not left unattended; 2) Should not be more than 10 feet away (approximately

three rows) from carts left in the aisles; 3) Should not park carts out of their normal galley take-off/landing positions unless they can be properly restrained; 4) May place carts in other cabin locations

provided they are equipped with proper restraint devices, such as mushrooms, cart restraint straps, etc, however, most items should be cleared from the top of the cart; and, 5) When the cart is stationary,

the brake must be engaged.


Paragraph 3-3568

11. The operator's instructions and information state that while in flight,

cart restocking should be done in the galley.


Paragraph 3-3568

12. The operator's instructions and information state that flight attendants

should maintain galleys in an orderly fashion. This means supplies should be stowed or left in their containers and tops of the carts should be kept as clear as possible. During light turbulence hot

liquids should be removed from the tops of carts.


Paragraph 3-3568

13. The operator's instructions and information state that prior to landing,

flight attendants should ensure that all galleys are properly restrained and that galley components are properly stowed and restrained.


14. The operator's process has procedures that: 1) An oral briefing will be



conducted to inform passengers if different types of flotation equipment are available; 2) Passengers must be briefed on the methods of donning and operation of individual flotation devices; 3)

That if an aircraft is equipped with different types of flotation equipment, each different type of equipment should be explained on the passenger information cards; 4) If each cabin section uses a

different information card, ensure that the equipment and the card match; and, 5) The different methods of donning and or the operation of the individual flotation means should be depicted on the card.


Paragraph 3-3575

1.43 Do procedures include decompression procedures for flight attendants to check occupants of lavatories with disabled oxygen masks, when applicable?

Yes

No, Explain

Not Applicable

Note(s): A passenger briefing on the disabled lavatory oxygen system is not required. However, safety information cards and passenger briefings must reflect the

correct oxygen mask locations.


SRRs: 121.1500


1.44 Do procedures address the intent of the guidance contained in AC 120-48,

Communication and Coordination Between Flight Crewmembers and Flight Attendants?

Yes

No, Explain

Not Applicable



Related Design JTIs: 1. The operator's instructions and information state that flight attendants

should inform the captain either by interphone or signal, that: 1) The cabin is secure for takeoff; and 2) That the cabin is secure for landing.

Sources: AC 120-48 5.a

2. The operator's instructions and information state that flight attendants should advise the flight crew about the severity of turbulence so that the seatbelt sign can be illuminated.

Sources: AC 120-48 5.b.

3. The operator's instructions and information state that during an emergency, flight attendants should: 1) Be aware of all conditions of the emergency prior to selecting and briefing passenger assistance;

and 2) know the nature of the emergency, time available to prepare the cabin, what the bracing signal will be and if there are any special instructions.

Sources: AC 120-48 5.c.

4. The operator's instructions and information state that flight attendants should participate in preflight briefings that should include crew



member names, weather, estimated flight time, unusual circumstances, flight deck entry procedures, review of emergency communication procedures, details of meal service or any other

topics pertinent to safety and flight operations.

Sources: AC 120-48 9.a.

1.45 Do procedures address the intent of the guidance contained in AC 120-88, Preventing Injuries Caused by Turbulence?

Yes

No, Explain

Not Applicable

Note(s): This AC highlights the data-driven methods of the FAA and its government and industry partners in identifying practices known to be effective against injuries

caused by turbulence. Practices identified in the AC are suggested for crewmembers, and others associated with flight operations under Title 14 of the Code of Federal Regulations (14 CFR) part 121. Those practices are suggested

components of standard operating procedures that can be followed in daily flight operations.



1.46 Do procedures address the intent of the guidance contained in AC 121-24,

Passenger Safety Information Briefing and Briefing Cards?

Yes

No, Explain

Not Applicable





to make an announcement during flights where smoking is permitted

stating that smoking of cigars and pipes is not permitted.

Sources: AC 121-24 Appendix 1 a.(2)(d)


to give the pre-takeoff oral briefing so that: 1) Each passenger can

clearly hear it and easily see required demonstrations; 2) Flight attendants giving these briefings should speak slowly and distinctly; 3) When there is only one flight attendant, the flight attendant should

be located so the passengers can see the required oxygen demonstration, and if applicable, the demonstrations of equipment and procedures to be used in an emergency situation, and during

extended over water operations; and 4) When more than one flight attendant gives the briefings and demonstrations, the flight attendants should be evenly distributed throughout the passenger cabin.

Sources: AC 121-24 1. Appendix 1. Part 121 Operations with Flight

Attendants


how flight attendants giving the demonstrations will: 1) Coordinate

them with applicable information given in the oral briefing; 2) Be animated; and 3) Make eye contact with as many passengers as possible.




Attendants

4. The operator's process has procedures for: 1) How the pre-takeoff

oral briefing may be given by audio tape or videotape means when the aircraft is equipped with the necessary videotape and sound equipment; 2) How airlines using videotape presentations must

ensure that screens used during these presentations that extend into the aisles are properly stowed prior to movement on the surface, takeoff, or landing; 3) How when a videotape briefing is used, flight

attendants should be evenly distributed, close to their assigned flight attendant seats; and 4) To use alternative briefing procedures if a videotape or audiotape presentation becomes inoperative.


Attendants

5. The operator's process has information and instructions on how

before each takeoff, passengers are orally briefed on each of the

following: 1) EXIT SEATING: Include a reference to the passenger information cards. Include a request that passengers identify themselves if they do not meet the criteria or if they cannot or do not

wish to perform the functions listed on the card. It is strongly recommended that carriers require crewmembers to provide a preflight personal briefing to each passenger at an exit seat. That

briefing should clearly explain what each passenger should do in the event the exit might be needed and should refer each passenger to the information included on the passenger information card. 2)

FLOOR PROXIMITY EMERGENCY LIGHTING: Flight Attendants should inform passengers that emergency lights are located on or near the floor of the aircraft. 3) ELECTRONIC DEVICES: Passengers

should be informed of permissible times, conditions, and limitations when various portable electronic devices may be used. 4) OXYGEN: Before reaching 25,000 feet, passengers should also be given

instructions regarding the automatic appearance of the oxygen mask. In addition, passengers should be advised to don their own oxygen masks before assisting children with their masks. The announcement

should include information that the oxygen mask reservoir bags may not inflate, although sufficient oxygen is flowing into the bag. On smoking flights, passengers should be told to extinguish all cigarettes

when the oxygen masks drop. 5) SUPPLEMENTAL INFORMATION: Passengers should be briefed regarding passenger briefing cards and additional safety actions. Briefing should also contain instructions

regarding passenger compliance with the following pretakeoff requirements: proper stowage of each passenger's carry-on baggage; securing each passenger's food and beverage tray in its stowed

position; and stowing of any food, beverage, or tableware. 6) LIFERAFTS AND SLIDE RAFTS: Flight attendants or other appropriate crewmembers must instruct passengers on liferaft and

slide/raft retrieval from stowage and their preparation for use. 7) INFORMATION ON CARDS: Flight attendants should emphasize that review of the passenger information cards is important.

8)POSTTAKEOFF: Passengers should be briefed immediately before or after the "seatbelt" sign is turned off, that passengers should keep their seatbelts fastened while seated even if the "seatbelt" sign is

turned off. The possibility of encountering unexpected turbulence should be emphasized to passengers. 9) PRELANDING: A prelanding briefing is recommended and should include the following:

seatbelts must be securely fastened; tray tables must be secured in



their stowed position; seat backs must be in a fully upright position; food, beverages, or tableware must be picked up; and carry-on baggage and movie/video screens must be properly stowed for

landing. 10) POSTLANDING: A postlanding briefing is recommended. A flight attendant or other appropriate crewmember should advise passengers to remain seated with seatbelts fastened until the

"seatbelt" sign has been turned off. This announcement should be accompanied by an explanation that this is for their own safety and the safety of those seated around them. Passengers should also be

reminded concerning prohibitions against smoking. In addition, they should be reminded to use caution when opening the overhead bins. Note: Flight attendants should neither be assigned nor perform non

safety-related duties during the safety briefings if those duties could obstruct the view of the passengers or distract them from listening.

Sources: AC 121-24 1. Appendix 1, Part 121 Operations with Flight Attendants

6. The operator's instructions and information state that at forward facing seats equipped with inertial reel shoulder harness, the flight attendants should sit back in the seat and rest their chins on their

sternum when assuming a brace position. The flight attendants' arms and hands should be positioned in their laps or holding onto the side of their seats, but should not be holding onto their restraint system.

Sources: AC 121-24 Appendix 4 a.

7. The operator's instructions and information state that at forward facing seats equipped with non-inertial reel type shoulder harnesses, the flight attendants should fasten their shoulder harnesses as tight

as possible, lean against them, and rest their chins on their sternums when assuming a brace position. The flight attendants' arms and hands should be positioned in their laps or holding onto the side of

their seats, but should not be holding onto their restraint system.

Sources: AC 121-24 Appendix 4 a.

8. The operator's instructions and information state that in rear facing

flight attendant seats, the flight attendants should sit back in their

seats, rest their heads against their seat backs or head rests and have the restraint systems, either inertial or non-inertial type as tight as possible when assuming a brace position. Their hands should not

be clasped behind their heads, but may be positioned as in forward facing seat.

Sources: AC 121-24 Appendix 4 a.6.

9. The operator's process has instructions and information on how,

before each takeoff, passengers are orally briefed that seatbelts should be worn low and tight.

Sources: AC 121-24 1.(3)

10. The operator's process has instructions and information to include in

the overwater briefing a demonstration of life preservers that includes: 1) Donning, tightening of waist straps; 2) Both manual and automatic inflation techniques; and 3) To point out survivor light. The

briefing should also include 1) Stowage locations of life preservers;



and 2) Removal and extraction from pouches.

Sources: AC 121-24 1.(12)(b)

1.47 Does the manual include a requirement to comply with the operations specifications related to this element including clearly identified excerpts, references, mandatory compliance requirements, or other information that will

keep employees informed of the impact on their duties and responsibilities?

Yes

No, Explain


SRRs: 119.43(b); 121.135(a)(4)


1.48 Does the manual contain policies and procedures that include the duties and

responsibilities for personnel involved with this element?

Yes

No, Explain

Note(s):

This includes personnel, in addition to those required by 14 CFR part 119, who have authority and responsibility for processes covered by this element.


SRRs: 121.135(b)(2)


1.49 Does the manual refer to the appropriate sections of 14 CFR, and are the procedures consistent with the appropriate 14 CFR references or operating certificate concerning this element?

Yes

No, Explain

Note(s): Procedures for Flag and Supplemental operations must be consistent with

applicable foreign regulations as well.


SRRs: 121.135(a)(4); 121.135(b)(3)


1.50 Does the manual contain general policies that require compliance with the

SRRs?

Yes

No, Explain


SRRs: 121.135(b)(1)


1.51 Are the procedures written in enough detail to ensure the effective coordination

of work activities from one person, workgroup, or organization to another to ensure the desired result?

Yes

No, Explain

Updated: Rev # 10 on 09/30/2013


SAI SECTION 1 - PROCEDURES ATTRIBUTE

Drop-Down Menu

1. No policy, procedures, instructions, or information specified.

2. Procedures or instructions and information do not identify who, what, when, where, how.

3. Policy, procedures, or instructions and information do not comply with CFR.

4. Policy, procedures, or instructions and information do not comply with FAA policy and guidance.



5. Policy, procedures, or instructions and information do not comply with other documentation (e.g.,

manufacturer's data, Jeppesen Charts, etc.).

6. Policy, procedures, or instructions and information unclear or incomplete.

7. Documentation quality (e.g., unreadable or illegible).

8. Policy, procedures, or instructions and information inconsistent across certificate holder manuals (FOM - Flight Operations Manual to GMM - General Maintenance Manual, etc.).

9. Policy, procedures, or instructions and information inconsistent across media (e.g., paper, microfiche, electronic).

10. Resource requirements incomplete (personnel, facilities, equipment, technical data).

11. Other.



SAI SECTION 2 - CONTROLS ATTRIBUTE

Objective:

The questions in this section of the SAI will help determine if controls (i.e. checks and restraints) are designed into the processes associated with this element to ensure policies and procedures are followed

to achieve desired results.

Tasks

The inspector shall accomplish the following task:

1 Review the policies, procedures, instructions, and information to understand the controls associated

with this element.

Questions

2.1 Are controls in place to ensure that required cabin preflight duties are conducted by crewmembers?

Yes

No, Explain

Not Applicable



2.2 Are controls in place to ensure that checks of emergency and flotation equipment are accomplished by appropriate personnel?

Yes

No, Explain

Not Applicable



2.3 Are controls in place to ensure that passenger information cards, specific to the

make and model of the aircraft, are available to all passengers?

Yes

No, Explain

Not Applicable



2.4 On aircraft requiring flight attendants, are controls in place to ensure that all flight attendants are in possession of a current manual and use of a flashlight

when performing assigned duties?

Yes

No, Explain

Not Applicable



2.5 On aircraft requiring flight attendants, are controls in place to ensure that flight attendants are evenly distributed throughout the aircraft when passengers are

on board?

Yes

No, Explain

Not Applicable



2.6 Are controls in place to ensure that crewmembers prepare the passenger cabin for movement on the surface, takeoff, and landing?

Yes

No, Explain

Not Applicable



2.7 When applicable, are controls in place to ensure that aircraft exits are armed during movement on the surface, takeoff, and landing?

Yes

No, Explain



Not Applicable



2.8 Are controls in place to ensure that safety demonstrations and passenger

briefings are accomplished, as applicable?

Yes

No, Explain



2.9 On aircraft requiring flight attendants, are controls in place to ensure that flight attendants are properly restrained at their assigned duty stations for movement

on the surface, takeoff, and landing, unless performing safety-related duties?

Yes

No, Explain

Not Applicable



2.10 Are controls in place to ensure that crew baggage, and when applicable, galleys and carts are secured during movement on the surface, takeoff, landing, and

when not in use?

Yes

No, Explain

Not Applicable



2.11 Are controls in place to ensure that crewmembers observe sterile flight deck procedures?

Yes

No, Explain



2.12 Are controls in place to ensure that all cabin maintenance discrepancies are documented?

Yes

No, Explain

Not Applicable



2.13 Are controls in place to ensure that the required number of crewmembers are

present on the aircraft whenever passengers are on board?

Yes

No, Explain

Not Applicable



2.14 Are controls in place to ensure that passengers remaining onboard during en route stops are monitored?

Yes

No, Explain

Not Applicable



2.15 Are controls in place to ensure that crewmembers allowed only approved electronic devices to be used?

Yes

No, Explain



2.16 On aircraft requiring flight attendants, are controls in place to ensure that flight

attendants monitor passenger compliance with regulations throughout the flight?

Yes

No, Explain

Not Applicable





2.17 Are controls in place to ensure that crewmembers know normal operating procedures for flights carrying cabin occupants?

Yes

No, Explain

Not Applicable



2.18 Are controls in place to ensure that crewmembers know emergency procedures for flights carrying cabin occupants?

Yes

No, Explain

Not Applicable



2.19 Are controls in place to ensure that crewmembers used the provided means in

passenger cabin or crew compartment to prevent shifting of crew baggage?

Yes

No, Explain



SAI SECTION 2 - CONTROLS ATTRIBUTE

Drop-Down Menu

1. No controls specified.

2. Documentation for the controls do not identify who, what, when, where, how.

3. Controls incomplete.

4. Controls could be circumvented.

5. Controls could be unenforceable.

6. Resource requirements incomplete (personnel, facilities, equipment, technical data).

7. Other.



SAI SECTION 3 - PROCESS MEASUREMENT ATTRIBUTE

Objective:

Process measurements ensure the operator uses an internal evaluation function to detect, identify, and eliminate or control hazards and the associated risk. For airworthiness elements this is a required

function of the operator's Continuing Analysis and Surveillance System (CASS), required by 14 CFR part 121.373. The director of safety and the quality assurance department often work together to accomplish this function for the operator. Negative findings could require amendments to the safety/internal

evaluation program or CASS audit forms or checklists.

Tasks


1 Review the control questions in Section 2 of this SAI.

2 Review the operator's policies, procedures, instructions, and information to gain an understanding of the process measurements accomplished for this element.

Questions

3.1 Are there process measurements that evaluate whether the operator's policies,

procedures, and controls are achieving the desired results?

Yes

No, Explain

Note(s):

Inspectors should refer to the controls in Section 2 of this SAI for possible process measurements for this element. Persons engaged in this process should have a method for identifying undesired

results.



3.2 Do the operator's process measurements assess the performance of the processes associated with this element?

Yes

No, Explain

Note(s): Verify audits exist to measure this element's performance.

Verify audits are scheduled for this element. Verify audits ensure everyone, including all outsource providers, comply with the operator's program, manual and all applicable regulations and statutes.



3.3 Does the operator's program require the documentation of process measurement results?

Yes

No, Explain



3.4 Does the operator's program describe how the process measurement results are

used to improve the ability to achieve the desired results?

Yes

No, Explain





3.5 Does the organization that conducts the process measurements have direct access to the person with responsibility for this element?

Yes

No, Explain



SAI SECTION 3 - PROCESS MEASUREMENT ATTRIBUTE

Drop-Down Menu

1. No process measurements specified.

2. Documentation for the process measurements does not identify (who, what, when, where, how).

3. Inability to identify negative findings.

4. No provisions for implementing corrective actions.

5. Ineffective follow-up to determine effectiveness of corrective actions.

6. Resources requirements (personnel, facilities, equipment, technical data).

7. Other.



SAI SECTION 4 - INTERFACES ATTRIBUTE

Objective:

Data collected in this section helps the principal inspector determine if the operator identifies, documents and manages change between this process and other related processes within the operator’s

organization. It is important for the operator to identify and document where interactions between processes exist, and to have a method of managing change between these processes. Written policies, procedures, or instructions and information that are interrelated and located in different manuals within

the operator’s manual system must be consistent to allow personnel to perform their duties and responsibilities with a high degree of safety.

Tasks

The inspector shall accomplish the following task:

1 Review interfaces associated with the processes for this element.

Questions

4.1 Does the operator identify and document the interfaces between processes?

Yes

No, Explain

Updated: Rev # 10 on 09/30/2013


4.2 Does the operator have a method to evaluate the impact of changes in this

process to other related processes that interface with this process?

Yes

No, Explain

Updated: Rev # 10 on 09/30/2013


SAI SECTION 4 - INTERFACES ATTRIBUTE

Drop-Down Menu

1. No interfaces specified.

2. The following interfaces not identified within the certificate holder's manual system:

3. Interfaces listed are inaccurate.

4. Specific location of interfaces not identified within the manual system.

5. Other



SAI SECTION 5 - MANAGEMENT RESPONSIBILITY & AUTHORITY ATTRIBUTE

Objective:

Data from questions in this section will help determine if there is an identifiable, qualified (when required by CFR), and knowledgeable person who:

Is responsible for the process,

Is answerable for the quality of the process, and Has the authority to establish and modify the process.

Tasks


1 Identify the person(s) who has overall responsibility for this element.

2 Identify the person(s) who has the authority to revise the procedures associated with this element.

3 Review the duties and responsibilities of the above person(s).

4 Review the appropriate organizational chart.

Questions

5.1 Is an individual(s) identified who is responsible for the quality of the procedures

associated with this element?

Yes

No, Explain



5.2 Is an individual(s) identified who has the authority to establish and modify the policies, procedures, instructions, and information associated with this element?

Yes

No, Explain



5.3 Are duties and responsibilities documented for those who manage the procedures associated with this element?

Yes

No, Explain



5.4 Does the operator document the procedures for delegation of authority for this

element?

Yes

No, Explain



SAI SECTION 5 - MANAGEMENT RESPONSIBILITY & AUTHORITY ATTRIBUTE

Drop-Down Menu

1. Not documented.

2. Documentation unclear.



3. Documentation incomplete.

4. Other.

3.1.2 crewmember duties / cabin procedures (o) safety attribute... · a.003, airplane authorization...

Documents