3 key points operations management change management control of work investigations / improvements...
TRANSCRIPT
3 Key Points
• Accidents Happen: Latent Conditions/Failure Triggers • Human Cognitive Processing • Mapping Mobility Solutions To Close The Gap
Latent conditions are the inevitable “resident pathogens” within the system….
The Barrier Model
* Jim Reason’s Swiss Cheese Model
How we think: Human Cognitive Processing
• Cognitive processes allow us to be amazingly fast
• Respond flexibly to new situations
• Juggle several tasks at once
Automatic Subsystem
Attentional Subsystem
Automatic Subsystem Parallel Operation : Fast
Schemata Pattern Matching
Frequency Gambling Strong but Wrong
Attentional Subsystem Powerful Logical Capabilities
Limited, Sequential, Slow, Effortful Difficult to Sustain Limited Resources
Lay Theories
The Environment
Information Search
Information Search
How we make errors
Slips & Lapses
Automatic Subsystem Actions deviate from
intent due to execution/storage failures
Mistakes
Attentional Subsystem Actions run according
to plan, plan inadequate
Rule Based Mistakes Knowledge based
Mistakes (strong but wrong)
An organization consists of many collaborative processes…
Winston Ledet: Measuring Empowerment of the Workforce Through Socio-Technical Network Theory
Business Domains in Operations Enterprise Financials
Capital Projects
Engineering Systems
Process Control Sys
Document Management
Defect Elimination
Incident Management
Service Request
Condition Monitoring
Preventive Maintenance
Operations Management
Change Management Control of Work Investigations /
Improvements Work
Management Asset
Management MRO
Supply Chain Compliance Knowledge Management
Operating Policy
Operating Procedures
Downtime Reporting
Production Reporting / Log
Management Of Change
Standard Actions
After Action Reviews
Hazard / Risk Register
Risk Modeling
Risk Assessments
Permit / Cert Planning
Investigations
FMECA / RCFA
Continuous Improvement
Work Prioritization
Condition For Work
Job Planning
Work Orders
Work Execution
Location Register
Asset / Equip Register
Linear Asset Management
Configuration Management
MRO Contract Management
MRO Purchasing
Inventory Management
Material Inspections
Invoicing
Regulatory Register
Regulatory Compliance
Competency Management
Action Tracking
Environmental Management
Knowledge Capture
Information Bulletins
Lessons Learned
Solutions
Integrated Operations and Maintenance Mobile Applications
Integrated Operations and Maintenance Scheduling
Integrated Operations and Maintenance Reporting / Analytics
Enterprise Financials
Integrated Operations & Maintenance Enterprise Financials
Capital Projects
Engineering Systems
Process Control Sys
Document Management
Defect Elimination
Incident Management
Service Request
Condition Monitoring
Preventive Maintenance
Operations Management
Change Management Control of Work Investigations /
Improvements Work
Management Asset
Management MRO
Supply Chain Compliance Knowledge Management
Operating Policy
Operating Procedures
Downtime Reporting
Production Reporting / Log
Drilling and Completions
Management Of Change
Standard Actions
After Action Reviews
Hazard / Risk Register
Risk Modeling
Risk Assessments
Permit / Cert Planning
Investigations
FMECA / RCFA
Continuous Improvement
Work Prioritization
Condition For Work
Job Planning
Work Orders
Work Execution
Location Register
Asset / Equip Register
Linear Asset Management
Configuration Management
MRO Contract Management
MRO Purchasing
Inventory Management
Material Inspections
Invoicing
Regulatory Register
Regulatory Compliance
Competency Management
Action Tracking
Environmental Management
Knowledge Capture
Information Bulletins
Lessons Learned
Solutions
Integrated Operations and Maintenance Mobile Applications
Integrated Operations and Maintenance Scheduling
Integrated Operations and Maintenance Reporting / Analytics
Enterprise Financials
Capital Projects
Engineering Systems
• Engineering teams drive integration of critical design specifications to Asset Management Groups
• These groups install, adjust, enrich Asset specifications based on environment and install requirements
• MRO Supply Chain teams align procurement strategies
Asset Management
MRO Supply Chain
Location Register
Asset / Equip Register
Linear Asset Management
Configuration Management
MRO Contract Management
Inventory Management
Increasing empowerment of collaboration and cross functional teams
Winston Ledet: Measuring Empowerment of the Workforce Through Socio-Technical Network Theory
In Closing
Mobility helps eliminate Rule Based and Knowledge Based Mistakes
Accidents Happen
Human Cognitive Processing
Mobility Solutions Close the Gap
Mobile technology connects tradesmen to the collective community of “Schemata”
Direct link between Tradesmen and the Business Domains
Mary T. Bunzel Global Industry Executive Enterprise Asset Management, Manufacturing IBM Software Group
Mobile: +1 414 526 2015 Email: [email protected]
Thank You