25 eapaa national conference, 5-7 august, sydney

25EAPAA 25th National Conference

4 - 5 August 2016 | Amora Jamison Hotel, Sydney

EAP Impacts, Challenges and Solutions

Employee Assistance Professional

Association of Australasia (Inc)

www.eapaa.org.au

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EAPAA 25th National Conference • 4 - 5 August 2016 • EAP Impacts, Challenges and Solutions

General Information

Conference Venue Amora Jamison Hotel | 11 Jamison St, Sydney

Accommodation Special discount conference rates have been organised at two hotels.

1. Amora Jamison Hotel | 11 Jamison St, Sydney

$275 per room - single / twin / double | Breakfast $25pp / day

2. Metro Hotel on Pitt | 300 Pitt St, Sydney 20 mins walk to the Amora

$195 per room - single / twin / double | Breakfast $18pp / day

Bookings are to be made through Margaret Reid Pty Limited.

Please complete and return the following registration form.

Conference Dinner Thursday 4 August 2016 | 7.30pm

Ucello Restaurant | Level 4, Ivy, 320 George St, Sydney

PD Points Members are reminded that the Australian Psychological Society (APS) has previously

endorsed all conference professional papers for credit towards ongoing professional

development and PD points for ongoing registration. APS no longer provides specific

endorsement but we are assured that our high quality papers will once more meet

this standard.

Conference Organisers Margaret Reid Pty Limited

2/303 Penshurst Street Willoughby NSW 2068 Australia

P 612 9882 2688 | M 0412 092 005 | F 612 9882 2648

E [email protected] | W www.conference-organisers.com.au

The EAPAA Executive wishes to thank the following sponsors for generously supporting this conference

25 Employee Assistance Professional



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Thursday 4 August 2016

8:50am Welcome to Country

9.00am Update on EAPs in Australia & New Zealand

Kash Thomson | Director – YES Psychology & Consulting Pty Ltd and

President - Employee Assistance Professional Association of Australasia (EAPAA)

Celebrating 25 years of the EAPAA. An overview of the evolution, role, value and positive impact of EAPs.

Present day EAPs and service delivery models (core services, diversity and expanded offerings and platforms).

Near-Future EAPs, the Market opportunities, challenges and solutions.

Comparative ROI results between EAP projects with similar PEPMs, utilization rates and effectiveness rates

Lou Servizio, MS, MBA is President of Disease Management Strategy Group, Inc. and Executive Director of Chestnut

Global Partners of Brazil. He is a leading expert in the area of calculating the ROI of investments in preventive care.

The presentation will cover the following topics:

� What are the cost savings associated with EAPs and how do you calculate them?

� How do you calculate the ROI of EAPs considering these savings?

� What is the relative impact on ROI of changing PEPMs, utilization rates, and effectiveness rates?

� Do they differ between countries?

M O R N I N G T E A

Time effective EAP counselling and assessment in a brief model

Grant Brecht | Director, Insight Elite Performance Psychology

Many organisations utilising an EAP for employees still opt for a 3-6 session brief intervention model approach.

The Psychologist / counsellor delivering the intervention needs to utilise the most appropriate assessment,

treatment / intervention and referral process that will maximise positive outcomes for the client in what for many

disorders can be seen as a very restricted opportunity for astute intervention. The most appropriate assessment

and treatment options will be discussed for this model of intervention along with insights into the advantages and

disadvantages of ’time restricted’ interventions for psychological disorders.

CLINICAL FORUM: Complex cases in EAP

What constitutes a complex case and what are the risks? How are these flagged and managed? How can

providers gain support and guidance early?

L U N C H





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Thursday 4 August 2016 continued

Request to access EAP records, responding to requests and subpoenas, ethics, legal and privacy consideration

Aron Neilson | Principal Lawyer, Accredited Specialist – Employment & Industrial Law, Slater and Gordon Lawyers

Analytics and HR

Dr Jenny George | PhD (Stanford); BSc (Hons) (Canterbury), Chief Executive Officer Converge International

This session will explore the possibilities for HR Analytics and how EAP providers can be part of this movement.

Big Data and analytical tools have been delivering some impressive results for operations, finance and marketing

departments of organisations for some time. The next frontier is Human Resources but although many people

are talking about analytics in HR, the reality is that most organisations are not there in practice.

A F T E R N O O N T E A

MANAGEMENT FORUM: Influencing and responding to EAP tenders

Responding to the trends in procurement, relationships and re-tendering, KPIs and values versus price

5:00pm Sessions conclude for the day

5:15pm EAPAA - AGM (Financial members only)

7:30pm CONFERENCE DINNER

Ucello Restaurant | Level 4, Ivy, 320 George St, Sydney





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Friday 5 August 2016

9.00am Update on Critical Incident, Trauma & Recovery in the Workplace

Dr Bernie Scully | Director of Psychology, YES Psychology & Consulting Pty Ltd

This presentation will draw together what we have come to know as best practice Critical Incident Management with

the latest knowledge and research on what is effective. Given society’s heightened attention to, and regulation

of, safety at work, this discussion will also cover organisational responsibilities in providing appropriate support.

Dealing with complaints about EAP service delivery

Speaker TBC | Assure Programs

Common types of complaints and resolutions; what to promise; what not to promise and

how to resolve complaints

M O R N I N G T E A

Psychosocial factors at work: Impacts, Challenges and Solutions

Professor Maureen Dollard | Professor of Work and Organisational Psychology, Director and Head of the Asia

Pacific Centre for Work Health and Safety, a World Health Organization Collaborating Centre for Occupational Health

at the University of South Australia. She is Foundation President of the Asia Pacific Academy for Psychosocial Factors

at Work, and Co-chair of the International Commission on Occupational Health- Work Organisation and Psychosocial

Factors, Scientific Committee

� What are the trends in psycho-social factors in Australian organisations (an internationally)?

� What is psychosocial safety climate?

� Examples of Best Practices in psychosocial risk management (eg process approaches)

� Where is the attention and effort being focussed in Australian organisations – is it early prevention or

redesigning workplace so they are less stressful? Where should the efforts be focused in the future

� What ways are psychosocial risk factors measured and assessed?

� EAPs are in a unique position to assist organisations - how can EAPs better assist workplaces to identify and

manage psychosocial risks?

. Networking & Discussion Session

A semi-structured mingle with discussion groups on topics and expertise that’s of interest to you. This provides

an opportunity to talk with other delegates, providers, professionals, speakers and guests.

L U N C H





Friday 5 August 2016 continued

Increase of violence in the community and what EAPs can do for frontline personnel

Jennifer Placanica | Chief Psychologist for NSW Police Force

Tahnee Schultz | NSW Trauma Manager, Davidson Trahaire Corpsych

Update on EAPs and Technology: Tele mental health, use of social media and meeting the challenge of the future

Michael Tunnecliffe | Clinical Psychologist, BSS Employee Assistance Pty Ltd

Kerryn Ashford Hatherly | Clinical Services Manager, BSS Employee Assistance Pty Ltd

MANAGEMENT FORUM: EAP data, return on investment (ROI) and benchmarking

How do we answer the customer's questions and reference EAP data. What are the typical ROI figures,

EAP utilisation trends and KPIs for EAPs? How do we find and share good outcomes data?

A F T E R N O O N T E A

MANAGEMENT FORUM: Customer relations, customer awareness and customer expectations

Looking ahead to how we promote EAPs and what our customers expect of EAP providers. Maintaining strong customer relationships.

5:00pm Conference concludes




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Kash Thomson | B Beh Sc; Grad Dip Psych; M Clin Psych (MAPS) Psychologist & Consultant

Director, YES Psychology & Consulting Pty Ltd

President, Employee Assistance Professional Association of Australasia (EAPAA

Kash is a Psychologist with 20 years of diverse experience in the field of psychology, mental health

and employee wellbeing. This includes EAP leadership and counselling, training and facilitation,

organisational consulting and the management of professional health teams. Kash has expertise in

the design, delivery and review of EAPs, employee wellbeing programs and Critical Incident

Management services. Having worked in the EAP arena for over 13 years, Kash is passionate about

the value and quality of EAPs and employee wellbeing programs.

Lou Servizio | MS, MBA, President of Disease Management Strategy Group, Inc. | [email protected]

Louis A. Servizio is President and Founder of the Disease Management Strategy Group, Inc. He has

25 years’ experience in the field of healthcare informatics, consulting, and financial advisory services.

In 1991, Mr. Servizio developed Wellcast ROI™, a decision support system that forecasts the financial

rates of return on pharmacological and non-pharmacological interventions that prevent or

reduce the effects of disease. Clients include corporate employers, disease management firms,

pharmaceutical companies, benefit consulting firms, and managed care institutions. In 2008, Mr.

Servizio migrated to Brazil, where he launched Wellcast ROI™ in the Brazilian market, and also

assumed the role of Executive Director of Chestnut Global Partners do Brasil, Ltda. a subsidiary of

Chestnut Global Partners, Inc., an international EAP with a presence in over 140 countries.

Mr. Servizio was also CEO of Clinical NetwoRx, a developer of electronic medical records (EMR’s), and founder of Medication Mis-

use Prevention Systems, Inc., which developed a decision support system that is used to prevent medication interactions among

the geriatric population. He has also held positions as Vice President of Data Resources, Inc. (now known as Global Insight), the

largest economic forecasting firm in the world, and as a consultant with McKinsey & Company.

Mr. Servizio holds a MS/MBA from MIT’s Sloan School of Management (Finance and Operations Research) and is a graduate of

Holy Cross, where he majored in Mathematics. He is a Certified Medical Practice Executive and a Certified Financial Advisor.

Grant Brecht | Managing Director, Insight Elite Performance Psychology

Grant is the managing Director of Insight Elite Performance Psychology, previously known as Grant

Brecht & Associates. Prior to Grant Brecht & Associates, Grant owned CORPsych, a Psychological

and Management consultancy company providing Leadership Development, Employee Assistance

Programs and Culture Enhancement services to many of Australia’s leading organisations.

CORPsych was eventually acquired by a large International group in 2003.

Grant has established an outstanding reputation in the implementation of Leadership Coaching and

Development, Culture Enhancement initiatives and Employee Assistance Programs for businesses �




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� such as; Westpac, Deloitte, GlaxoSmithKline, Deutche Bank, Sanitarium Health Foods and the Australian Broadcasting

Corporation to name a few. He has worked with many Executive Leadership Teams across the areas of Leadership and Team

development and Culture enhancement initiatives at both ELT and whole of organisation levels.

The application of psychological solutions including mental health, leadership, culture, self-efficacy development in the Elite

Sporting context is also one of Grant's core specialties. Grant and his team provide a range of services to elite sporting teams

including the AFL Sydney Swans Club, the Sydney Roosters NRL Club and Racing NSW. Grant and his team has now been involved

in 3 premiership wins and assisted in many finals series preparations.

Grant has an Honors Degree in Psychology from Flinders University in South Australia and completed his Master of Clinical

Psychology degree at Sydney University. Grant is an Australian Registered Psychologist with APHRA and a member of the College

of Clinical Psychologists with the Australian Psychological Association.

Grant was a founding member and former President of EAPAA. He was awarded EAPAA Life Membership in 2005.

Aron Neilson | Principal Lawyer, Accredited Specialist - Employment and Industrial Law, Slater and Gordon Lawyers

www.slatergordon.com.au

Aron Neilson is a NSW Law Society accredited specialist in employment and industrial law. He has a

broad range of clients including managing directors of global corporations and senior executives

engaged in the financial, property, manufacturing, health, IT and not-for-profit sectors.

Aron is recognised as a trusted advisor to employees engaged in the NSW and Commonwealth Public

Service and has many years of experience navigating the public service to protect his clients’ rights.

Aron has a hard won reputation as a tough litigator who conducts his cases with a commercial acumen

that is welcomed by his clients. It is this reputation that has seen Aron be referred significant

matters by other national legal practitioners, who recognise any matter they refer to him will be handled skilfully and sensitively.

Aron is a skilled advocate regularly appearing in court and in tribunals on behalf of his clients. Through his advocacy practice, Aron

has gained a unique skill set which gives him an advantage over other practitioners. Aron has spoken on employment law issues in

Australia and internationally and has acted for high profile individuals in sensitive employment and other legal claims. Aron is an

admitted Solicitor of the Supreme Court of NSW and High Court of Australia, as well as an admitted Solicitor in England and Wales.

Dr Jenny George | CEO, Converge International

Dr Jenny George is the CEO of Converge International, joining the organisation in the role of CEO in

January 2016 after serving as a non-executive board director for 2 years.

Jenny has more than 15 years’ experience in executive roles at Melbourne Business School including

serving as Dean for two years. Jenny holds a B.Sc. (Hons) with first class honours in Operations

Research from the University of Canterbury, Christchurch, NZ and was awarded her PhD in Operations,

Information and Technology at the Graduate School of Business, Stanford University, California,

USA in 1999. She is also a member of the Australian Institute of Company Directors (AICD).




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Dr Bernie Scully | PhD (Clinical Psychology), BBSc, BPsych (Hons), MAPS,

Director of Psychology / Psychologist & Consultant, YES Psychology & Consulting Pty Ltd

With extensive experience in leading best practice management of mental health and wellbeing

in response to potentially traumatic incidents, backed by the academic expertise of his research

in this field, Bernie is an engaging and knowledgeable facilitator and advisor on what makes

organisational responses effective.

With more than 14 years working with small, large, and iconic organisations to improve employee

performance and functioning, Bernie has held General Manager and National Director roles of

some of the largest psychology organisations across Australasia. During this time Bernie has developed and lead best practice

National Critical Incident Management programs. Bernie was Vice President / Executive of EAPAA: 2010 - 2014

� PhD into organisational Trauma prevention and management

� Expertise in Local, National, and International Crisis and Disaster Management

� Leadership and Quality Management advisor

� Leading through Critical Incidents Training design and delivery

� Extensive experience in senior management roles

Professor Maureen Dollard | Professor of Work and Organisational Psychology, Director and Head of the Asia Pacific

Centre for Work Health and Safety, a World Health Organization Collaborating Centre for

Occupational Health, University of South Australia.

Maureen is also Foundation President of the Asia Pacific Academy for Psychosocial Factors at Work,

and Co-chairs the International Commission on Occupational Health: Work Organisation and

Psychosocial Factors, Scientific Committee. She chaired the ICOH-WOPS conference in Adelaide,

during September 2014.

Her research goal has been to establish a national surveillance system of psychosocial (stress)

factors at work, The Australian Workplace Barometer, and the StressCafé (stresscafe.net). Since 2000 she has held 16 nationally

competitive research grants, 10 as lead CI, including 5 ARC Discovery Grants, and 9 ARC Linkage, and numerous industry grants

together totalling $6.3 million. She was lead Chief Investigator on an ARC International Linkage Grant with Utrecht University,

The Australian-Netherlands Project on Work & Stress Research.

In 2005 she convened a Roundtable on an Australian National Research Agenda and Action Plan for the Prevention of Psychosocial

Risk at Work, at the 2nd International Commission on Occ. Health (ICOH) International Conference in Japan. Twenty-nine eminent

international scientists (eg Kristensen, Siegrist, Kawakami) from 14 different countries attended. The Okayama Resolutions were

drafted to promote national action in Australia. She convened the 7th Australian I/O conference and the 1st Asia Pacific Congress

on Work and Organisational Psychology in Adelaide, 2007. Her research and consultancy is in the area of work stress and she

holds a PhD on the topic. She has worked with human service workers, correctional officers, Salvation Army officers, call centre

workers, ambulance officers, nurses, farmers and police officers, and has developed best practice models in psychological injury �




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� prevention and management (Vic Workcover; NSW Workcover; NOHSC; Office for the Commission of Public Employment, SA).

She has published 4 edited books and over 140 book chapters and refereed journal articles in the area. She serves on the

beyondblue Workplace Mental Health Advisory Group.

Maureen is on the editorial board of the Journal of Organisational Behavior; the European Journal of Work, and Organisational

Psychology; Work & Stress; and the International Advisory Board of the International Journal of Rural Management and the

EAWOP 2015 Congress Advisory Board. Her research in the area includes the impact of deregulation on dairy farmers and their

families; and a study of organophosphate farm pesticide use and well-being in rural children. Other research focuses on remote

health workers, remote development workers in India, and rural women entrepreneurs.

Jennifer Placanica | Chief Psychologist, NSW Police Force

Jennifer Placanica had experience as a registered nurse at St Vincent's Hospital and as practice manager of a busy general prac-

tice prior to studying psychology at Sydney University. Jennifer has worked with New South Wales Police for 16 years, and is cur-

rently the Chief psychologist of the psychology team. The team provides ongoing support, monitoring and assessment of fitness

for duty for NSWPF.

Michael Tunnecliffe | Clinical Psychologist / Director, BSS Psychology

Michael is a Clinical Psychologist with a background in mental health programs. For more than 30 years, he has provided

psychological services to clients from mining, offshore oil and gas, airlines and the emergency services. Prior to joining BSS,

Michael held the position of Executive Manager of the Psychology Unit with Western Australia Police. He also held the position

of Adjunct Senior Lecturer in Trauma Counselling at the University of Notre Dame Australia for 10 years. Michael is the author of

numerous articles and books.

Kerryn Ashford-Hatherly | Clinical Services Manager, BSS Psychology

Kerryn is a Clinical Psychologist Registrar with extensive experience working with dual-diagnosis alcohol and drug issues,

domestic violence and trauma. She has worked within the mental health field for 20 years, delivering services across a variety

of organisations. Kerryn’s expertise includes counselling, group facilitation and consultancy. In addition, Kerryn has delivered

training to organisations in peer support, mental health and the impact of fatigue, alcohol and drugs. Prior to joining BSS, Kerryn

worked as a Police Psychologist.




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Registration Form




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Delegate DetailsName:

Position:

Organisation:

Address:

State: Postcode: Fax:

Phone: Email:

How did you hear about the Conference? (Please tick appropriate box)

� EAPAA website � via EAPAA office email � via Provider newsletter/email � InPsych magazine OTHER:

A. Registration Fees BEFORE 24 JUNE AFTER 24 JUNE AMOUNT

EAPAA Members $985 $1085 $

Non Members $1085 $1185 $

B. Accommodation Rates quoted are inclusive of GST and are per room per night. Registration Sub Total A $

If paying accommodation by credit card, a 1.5% merchant fee may be applicable.

Amora Jamison Hotel 11 Jamison St, Sydney � $275 per room x � No. of nights $

� SINGLE � TWIN � DOUBLE Breakfast $25 per person per day � No. of Breakfasts x � No. of nights $

Metro Hotel on Pitt Hotel - Sydney 300 Pitt St, Sydney � $195 per room x � No. of nights $

� SINGLE � TWIN � DOUBLE Breakfast $18 per person per day � No. of Breakfasts x � No. of nights $

DATE IN: / / DATE OUT: / / Accommodation Sub Total B $

C. Conference Dinner Thursday 4 August 2016

Ucello Restaurant, Level 4, Ivy, 320 George St, Sydney $110.00 pp � No. of tickets Dinner Sub Total C. $

GRAND TOTAL $ Special Requirements Please note any health requirements, physical disabilities, diet etc.

Payment Details Payment must accompany registration form. Choose from payment methods below

A. CHEQUE made payable to EAPAA - mail with form to Margaret Reid Pty Ltd, 2/303 Penshurst Street, Willoughby 2068 NSW

B. ELECTRONIC FUNDS TRANSFER | Bank: WESTPAC | Account Name: EAPAA | BSB: 032 197 | Account Number: 186 043

C. PLEASE INVOICE ME

D. CREDIT CARD: � MASTERCARD � VISA EXPIRY DATE: ____ /____

CARD No. ��

Name as on card: Authorising Signature:

If paying by Electronic Funds Transfer or Credit Card, either scan & email form to [email protected] or fax to 02 9882 2648

Please Note: Payment must accompany this form. Either scan form and email to [email protected] or fax to 02 9882 2648.If paying by cheque please make payable to EAPAA and mail with completed form to: Margaret Reid Pty Ltd, 2/303 Penshurst Street, Willoughby 2068Please retain a photocopy of this registration form for your records.

Cancellationsmust be made in writing and sent to the conference organiser. Refunds for the registration fee less $125 will be returned if cancellation is made before 24 June2016. No refunds will be forwarded after that date, however a substitute delegate will be acceptable.

Without EXPIRY DATE,

transaction cannot be validated

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25 eapaa national conference, 5-7 august, sydney

Healthcare