21cn voice migrations workshop 2

21CN voice migrations workshop

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Welcome, workshop aims & objectives

Jo Upward

Director 21CN Customer Experience

Cautionary Statement

BT's 21st Century Network is still in the process of development and the subject of consultation. The information in this presentation may be subject to change'

21CN voice migrations workshop – why this workshop is important to you

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• Voice migration to 21CN is happening• We have already migrated 75K voice lines to 21CN • There has been lots of progress on activities to date• We want to make engagement to the programme easy and

manageable for you• Your customers will be affected by the migrations –

together we can make it seamless for them

21CN voice migrations workshop - agenda

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10.00 Introduction, aims & objectives of the workshop

Jo Upward

10.10 21CN programme strategy & plans – latest update

Joe Kelly

10.25 Pathfinder – voice customer migration Chris Basey

11.00 Break

11.20 21CN and CPE compatibility Mike Piggott

11.40 Switched-on communications Wendy Moir

11.55 Your migration toolkit – making migrations easier

Stephen Doughty

12.15 Getting involved Becky Hewlett

12.35 Q&A

12.55 Next steps & close of workshop Jo Upward

13.00 Lunch

21CN voice migrations workshop – what we want you to get out of the day

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We want you to ..• Have the very latest progress information on 21CN• Understand how you can be engaged and feel that

engagement is easy• Feel that you can influence the programme by being

engaged• Be involved with the consultations – it isn’t a one way

exercise

The big picture: Progress on implementing the vision

Joe Kelly

Director of Communications for BT Wholesale and 21CN

November 2009

Our 21st Century Network Vision

• Delivering next generation communications services and capabilities that enable our customers to achieve more

• It provides customers with greater direct control of their services through automation and self-service

• And enabling our customers to innovate on BT’s platforms, themselves or in collaboration with BT

21CN is the foundation for BT’s transformation to a global, customer-centric and software driven communications partner

21C Network and Computing Architecture

The concept…..

Device, User or Enterprise Applications or Software as

a Service (SaaS)

Software Services & Applications

Software Services &

Applications

Services SDKs & Virtualised Platforms

Network & Computing Platforms

Service SDKs & Virtualized Platforms

SDKs exposing virtualized platform services (ECS/Vozone,

PaaS and VDC/IaaS)

Network & Computing Platforms

Global Network & Networked Compute Infrastructure

Build a set of user and device basedapplications or propositions either byBT or 3rd party developers (TOP) to…

…consume a set of SDKs that BT uses to expose a set of platform level, software (API) driven services, constructed using an integrated set of globally virtualized network and compute infrastructure resources (capabilities)…

…over a grid of 21C network and networked IT Infrastructure

21CN Broadband: The Mixed Economy

CopperUp to 24Mbit/s

Fibre to the cabinet Up to 40Mbit/s with improved upstream rates

Fibre to the premiseUp to 100Mbit/s + with improved upstream rates

Exchanges Homes/Businesses

Copper

CopperFibre

Fibre

Cabinet

Mobile NetworkMobileUp to 7.2Mbit/s … and beyond

Mobile Mobile

10mOver

potential UK homes and businesses already enabled

Next generation broadband enabled exchanges

Next Generation Broadband – UK by March 2009

20m (75%)

Up to

potential end user lines enabled by March 2011

13.5m (55%)

Up to

UK homes and businesses will be enabled by March 2010

The Super-fast Broadband Timeline

Chelmsford

St. Albans

Watford

Hemel Hempstead

Luton

Chingford

Edmonton

Enfield

Highams park

Tottenham

WoolwichCanonbury

Bury

Didsbury Failsworth

Heaton Moor

Oldham

Rusholme

Balmoral

Dean

Edinburgh

Belfast

Manchester

Glasgow

Halfway

Western

Cardiff

Taffs Well

London

Halifax

Pudsey

WestYorkshire

Calder Valley

• Fibre to the premise (FTTP) – Sept 2008: first end-users connected at

Ebbsfleet Valley, Kent using FTTP greenfield solution

Subject to appropriate regulatory environment & customer demand

Foxhall

Leagrave

Whitchurch

Muswell Hill Ebbsfleet

Thamesmead

• Fibre to the cabinet (FTTC) – January 2009; Technical trials in Foxhall,

Ipswich– July 2009: Operational pilots in Muswell Hill,

London & Whitchurch, Cardiff– Glasgow Halfway to be introduced as

a 3rd pilot site from October 2009

• Early market deployment of FTTC from January 2010

– Over 1Million premises passed, including urban and rural locations by Spring 2010

Cornwall

Northern Ireland

Manchester

Key

Fibre rollout Jan 2010

Areas of NGA bid activity

FTTP

FTTC Trial/Pilot

Creating New Opportunities: 21CN Ethernet

700Nodes already enabled nationwide

Ethernet nodes deployment

BT has the largest Ethernet footprint

in the UK

800Nodes by March 2010

Creating New Opportunities: 21CN Voice

75,000Lines now on 21CN voice

Voice lines deployed350,000By summer 2010

Creating choice in next generation voice

services

Creating New Opportunities: 21CN Virtualised Data Centres

VDCsDeployedFor internal and external customer use

The basis of BT’s entry to Cloud

Computing

21CN – What we’ve achieved to date

Infrastructure

• Rebuilt the UK Core and transmission network

• Implemented our Global 21CN platform across 170+ countries worldwide

New Services

• Implemented end to end IP voice as a replacement for PSTN

• Made next generation broadband based on ADSL 2+ available to 40% of the UK (by end of March)

• Delivered next generation Ethernet across the largest national footprint in the UK market

• Delivered a global network of Virtualised Data Centres

• Implemented the first Cloud Computing and SaaS platforms with customers; commercial launch this year

• Launched new Ethernet Backhaul capabilities across the UK

Build on our existing momentum

Ethernet:Exploit our market leading footprintContinue to deliver on Mobile Ethernet Access Services contracts

WBC:Deliver end users in volume; extend footprint

Voice:Pathfinder to industrial scale and prepare for national deploymentDevelop voice options using innovation capability

Innovation:Launch Cloud Computing and SaaS propositions

Customer Experience:Drive for Right First Time performance to par or better than 20CN

21CN – Strategic Priorities for this year

Speed:21CN is delivering a range of higher speed access for end users in the UK and worldwide

Choice:21CN is enabling the mixed economy for services, bringing new levels of choice to the market

Innovation:21CN is introducing a new era of innovation – by BT, by our customers and by third parties

Ways of working:21CN is enabling new ways of working by BT’s customers, including the introduction of enterprise cloud services

Control:21CN is designed to pass control of new services into the hands of BT’s customers

21CN – Key Messages for customers


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Pathfinder – voice customer migration

Chris Basey

21CN PSTN/WLR Transformation Programme Lead

Pathfinder - objectives

• Deployment of like-for-like replacement products on 21CN• POTS, ISDSN2e, ISDN30e, ISDN30DASS, DPNSS• Remake our Portfolio• harmonisation

• Service fulfilment, service assurance voice quality • as good as, if not better, than 20CN

• Excellent migration experience • predictable and controlled • customer impact matrix

Pathfinder 1

• Two exchanges in Cardiff

• July 2008 to May 2009

• POTS customers only

• Up to 75k lines (64k customer lines)

• Slow rate of migration ie partial exchange per night

• Grooming of incompatible products and customer premise equipment

• Regression of incompatible customer premise equipment

• Learning log for review with CPs ie technology, process

Pathfinder Volume POTS (PFVP)

• Seven exchanges in Cardiff (inc Bridgend and Pontypridd)

• June/July 2010 to December 2010/January 2011

• POTS customers only

• Up to 275k lines

• Faster rate of migration

• complete exchange per night

• Grooming of incompatible products

• Minimal regression

• Maintain learning log for review with CPs

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Plan criteria• following discussion through Consult21• have high degree of confidence of success regardless of start date• maintain exit/success criteria for new technology builds and full testing periods• maintain CP notification periods (PEWs)• 7 DLEs – each approx 4 weeks apart• change migration order to start with smaller exchanges

• Bridgend, Cardiff B and Pontypridd promoted to the front of the schedule• maintain call server loading pattern• avoid migrations and upgrades around bank holidays• transfer engineering testing, “virtual” and “real” cutover timelines are serial• greater opportunity for CPs to witness TE war gaming which will be based on final solution build• 5 week contingency built into the plan• legacy remigrations will happen after MSAN upgrades and a minimum of Roath and Caerphilly will be completed before the first migration

PFVP - planning principles

Vendor functionality• Continues to be delivered during November• First key technical sign out December 2009• Final key technical sign out March 2010

CMSAN upgrades• 25% of non-live sites will be upgraded before any live sites• Test calls will be made from Barry/Bargoed before the first live site is upgraded• Penarth will be the first live site• 1 week stability period after Penarth and before other live sites are upgraded• All live sites upgraded over a 5 week period in March/April 2010

Call Server upgrade• Call server upgrades to follow CMSAN upgrades• All live sites upgraded in April 2010• AUP process (2 x 2 min downtime) may not be required

PFVP - planning principles

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For discussion purposes only

Summary of upgrade impacts on end usersCause Timing Experience Scale

CMSAN hub upgrade Between midnight & 6am Monday to Friday (10 mins elapsed time)

Between 3am-5am, 5 minutes incoming & outgoing call outage for all customers simultaneously but E&C calls in progress will not be cut off. Provision data freeze 6pm to 6am. No Network Services freeze

Each MSAN site will be completed in one night irrespective number of MSANs on that site. Multiple MSAN sites may run in parallel subject to overall throughput limits.

CMSAN line card upgrade

On the same night between 1 and 30 mins after hub outage

2 minutes incoming & outgoing call outage for all customers in batches of 5 linecards, successively until all linecards have been upgraded . E&C calls in progress will not be cut off

Impacts all end users on an CMSAN site, in batches of 5 linecards (max 320 end users at a time) on a rolling basis until the upgrade is complete

Call Server upgrade Between midnight & 6am. Thursdays.

1 minute 30 second disruption to calls in setup but calls in progress including E&C calls will not be cut off. Provisioning & Network Services freeze from midnight to 6am.

Impacts circa 30K end users simultaneously.

Note: Upgrades will not take place on Bank Holidays or on Maundy Thursday


Upgrade MSAN schedule Pathfinder 1Call Server Concentrator Unit DATE OF MSAN

upgrade

00.00-06.00hrs

Volume

(approx)

Notes

Bristol CS003 Penarth Unit D 22/03/10 300 Customer served by 1 MSAN so 1 Hub Upgrade on the night

Cardiff CS002 Nelson 30/03/10 2K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night

Bristol CS003 Whitchurch Unit F 31/03/10 4.5K Customer spread over 3 MSANs so 3Hub Upgrades on the same night

Bristol CS003 Roath Units D & E 06/04/10 14.5K Customer spread over 7 MSANs so 7 Hub Upgrades on the same night

Bristol CS003 Llanishen Unit C 07/04/10 7K Customer spread over 3 MSANs so 3Hub Upgrades on the same night

Bristol CS003 Cardiff Unit S 08/04//10 2K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night

Bristol CS003 LLandaff Unit E 09/04/10 2K Customer served by 1 MSAN so 1 Hub Upgrade on the night

Cardiff CS002 Ynysybwl 12/04/10 2K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night

Cardiff CS002 Caerphilly 13/04/10 16K Customer spread over 5 MSANs so 5 Hub Upgrades on the same night

Cardiff CS002 Ferndale 14/04/10 5K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night

Cardiff CS002 Tonyrefail 15/04/10 5K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night

Cardiff CS002 Treharris 16/04/10 2.5K Customer spread over 2 MSANs so 2 Hub Upgrades on the same night

Cardiff CS002 Wick 19/04/10 600 Customer served by 1 MSAN so 1 Hub Upgrade on the night

Cardiff CS002 Bedlinog 20/04/10 650 Customer served by 1 MSAN so 1 Hub Upgrade on the night

For disc

ussion purpose

s only

Upgrade call server schedule Pathfinder 1Call Server

20C DLE Catchment Area

Call Server

Upgrade

00.00-06.00hrs

Volume

(approx)

Notes

Bristol CS003

Cardiff Unit D

System X

20/04/10 30K Upgrade will affect Penarth , Cardiff, Roath, Llanishen, Llandaff & Whitchurch exchanges simultaneously

Cardiff CS002

Cardiff Unit C

AXE10

27/04/10 34K Upgrade will affect Wick, Bedlinog, Nelson, Ynysybwl, Treharris, Ferndale, Tonyrefail & Caerphilly exchanges simultaneously


Pathfinder Volume POTS

Migration methodology

(Transfer Engineering)

21CN - connecting customers• Traditional methods of moving customer connections are slow, expensive & prone to human error for large volume migration• Pathfinder is an first opportunity to migrate live customers using the JT47 Transfer Connection Point (TCP) Shoe

PSTN DLE

PSTN Concentrator

Pre 21CN voice configuration

MDF

Voice Only Customer

PSTN DLE

PSTN Concentrator

Pre 21CN voice configuration

MDF

Voice Only Customer

Groom incompatible products

Customers Affected

Timeline Outages Duration Time of Day

10% 36 weeks to 12 weeks before migration

1 3 mins 24/7 mainly during the day

JT47 TCP Shoe

OVP Modules(Over Voltage Protection)

TCP Shoe(Transfer Connection Point)

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PSTN DLE

PSTN Concentrator

20C Voice Configuration

MDF

Voice Only Customer

5

PSTN DLE

PSTN Concentrator

20C Voice Configuration

MDF

Voice Only Customer

PSTN DLE

PSTN Concentrator

Install and commission 21CN network

21CN Call Server

EthernetEthernet

MSAN EvoTAM

WB THNB TH MDF

Voice Only Customer

MSAN

PSTN DLE

PSTN Concentrator

Connect 21C via TCP (Transfer Connection Point)

EvoTAM

WB THNB TH

MDF

Voice Only Customer

21CN Call Server

EthernetEthernetMSAN

Customers Affected

Timeline Outages Duration Time of Day

100% 12 weeks before migration

1 < 30 secs 24/7 mainly during the day

PSTN DLE

PSTN Concentrator

Convert & apply customer data / manage churn

EvoTAM

WB THNB TH

MDF

Voice Only Customer

21CN Call Server


VDMT

PSTN DLE

PSTN Concentrator

Migrate voice customers

EvoTAM

WB THNB TH

MDF

Voice Only Customer

21CNCall Server


Remotely Switched.

Pull plugs offConcentrators

Customers Affected

Timeline Outages

Duration Time of Day Freeze Periods

100% On the night 1 3 mins outgoingUp to 10 mins incoming

Midnight to 6am

Order fulfilment 6pm to 9amNetwork services 10pm to 6am

20C disconnection using concentrator plugs

Prepare Network

Configure + Verify

On the nightMigration

MonitorTE completion and handover

Go/No Go Decision Point

Decision not to fallback

Frames Uplift

Customer data Audit

Groom Legacy services to retained platform

Compression

connect 21CN to customer lines

Capture and translate data

Load data - start churn process

Pre-transfer customer checks & audit

6pm CSS Data freeze

10pm Network Service frozen

Disconnect PSTN Connect to 21CN

Modify PSTN call routing

Update BT OSS

Post transfer Tests

Fault Handling

9am Freeze removed

Monitor customer experience

Monitor Network - resolve issues

Initiate fallback if necessary

Hand over to In-Life management

Transfer Engineering Workflow Management

- 36 - 12 Weeks - 12 Weeks + 7 Days

Abort before cutover

Abort during cutover

Reverse Migration

after Cutover

Extract 3rd churnProcess & Apply

3rd ChurnLoad CS &

MSANUpdate VDMT & SM

CS Audit

DDI Extract from CDM

MSAN Audit

SVI

Extract STLProcess & Apply VDMT

& CS with STL

01:0022:0017:30

Playbook improvement & Target automation to handle larger volumes

Improvement in systems



Not in PFVP – RDB moves to

after 22:00

New & improved code – minimal

sorting

QG4

Network Services Freeze starts

Orders Freeze starts

QG3

PFVP On-the-Night Timings

Prepare for batch migrations Complete DLE batch migrations Stability & updates to Switch Manager

08:3005:4501:00

Playbook improvement & Target automation

QG5

Network Services Freeze ends

Orders Freeze ends

QG4

PFVP On-the-Night Timings

01:45 06:00

Notify

Outages have completedCustomers successfully working via 21C

Recover 20C Voice Network

MSAN

EvoTAM

WB TH

MDF

Voice Only Customer

21CN Call Server

EthernetEthernet

NB TH

MSAN

Pathfinder – where next?

• Incorporate second MSAN vendor

• Incorporate ISDN

• Prove migration experience for all products, complete DLE at a time

• Programme under development• Huawei Northern Ireland (HNI)

• Belfast (System X)• Pathfinder Volume All Products (PFVAP)

• Thamesmead (AXE10)• Redditch (System X)


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Break

Issue date


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21CN and CPE compatibility

Mike Piggott

21CN Customer Experience

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Services on 21CN vs. legacyPSTN:• New PSTN line cards in new MSAN edge equipment.• IP packet based transport of voice data (legacy PSTN uses switched

circuit transport).

ISDN:• New ISDN line cards in new MSAN edge equipment.• IP packet based transport of voice data (legacy PSTN uses switched

circuit transport).

Broadband:• New ADSL/ADSL2+ line cards in new MSAN edge equipment.• Same IP packet based transport as existing broadband.

Some of these changes cause certain characteristics to differ from those on the existing network.

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CPE related differences

21CN PSTN• loop current: maximum off-hook loop current reducing.• ringing implementation moving to balanced ringing.

21CN PSTN and ISDN• echo cancellation used unless fast modems are detected.• audio path discontinuities when jitter buffers adapt.• end to end delay increasing.

21CN Broadband• No fundamental changes expected.

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Network is built to Standards

• BT SINs (Suppliers Information Notes).– Migrated services will continue to be consistent with what is in the

current SINs.

• UK Transmission Plan.– 21CN meets the performance criteria & specifications of ND1701

issued by the NICC.• Testing to date has confirmed that where equipment complies with the

full range of specifications and guidelines in these public domain documents, it is compatible with 21CN.

• The vast majority of kit works on 21CN.

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Objectives of CPE compatibility testing

• To help identify CPE compatibility related issues so that

appropriate solutions can be communicated to all relevant

stakeholders.

• To help manufacturers and other stakeholders ensure that

CPE functions properly on 21CN.

• To help ensure that CPE compatibility related issues are

constrained to an acceptable level.

• Feedback into the 21CN design, if and when compatibility

issues are found.

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Testing environments

• £150M investment in testing capability. • Main CPE testing sites at Adastral Park and Swansea.

• BT’s CPE testing team Adastral based; isolated model; experimental build capability; second line diagnostics & investigation focused.• Swansea 8 testing bays & breakout; part of live 21CN network; supports more independent testing; supports high volume testing.

• Both sites open to CPs, manufacturers, industry associations where testing is deemed relevant.• Results are published.

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www.switchedonuk.org

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Test partner engaged and

educated on 21CN & CPE.

Need to test identified & CPE

Engagement team target “best test

partner” & engage.

Test Plan & Schedule agreed. Testing facilitated

& executed at Adastral/Swansea.

CPE Engagement Team.

Publication of test results.

Reporting back into Consult21.

Risk mitigation.Etc etc ….

• CP’s• BSIA – British Security Industry Association (Security systems)• ENA – Energy Networks Association (Gas & Electricity)• WITS – Water Industry Telemetry Standards (Water Industry)• Environment Agency• Link Network (ATMs)• Home Office – specifically custodial services (Tagging devices)• APACS – UK Payments Association (EPOS/EFTPOS)• Payphones• CAA/NATS – Civil Aviation Authority & National Air Traffic Services• Trinity House – lighthouses, coastguard• Network Rail (Railside emergency phones, signalling etc)• Lifts & Emergency Phones• Fire Industry Association• TSA – Telecare Services Association (Social & Telecare for the

vulnerable)

CPE RFI response.

CPE related policies & processes.

Incompatibility resolution.

Test partner kept abreast of public domain updates.

Engagement model

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Need to know……

Testing & result publication

Test failure spreadsheet

Advice notes

Service testing availability

Manufacturer/Industry Association engagement

Stakeholder management

End user comms

Industry comms

CPE briefings

Customer operational readiness monitoringCritical CPE special treatmentsLine reversion processGrooming processCPE diagnostic processEscalation route for utilities & environment agencyStatus of fixesCritical customer requirementsRFI process [email protected]

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Information sources• General information about 21CN can be found at:

http://www.btplc.com/21cn• Information about 21CN and migration can be found at:

http://www.switchedonuk.org• BT Supplier Information Notes (SINs) can be found at:

http://www.sinet.bt.com• The UK Transmission Plan can be found at:

http://www.nicc.org.uk• RFI process, email to:

[email protected]• Access to testing database, apply at:-

http://21cntestingdb.bt.com

http://www.btplc.com/21cn

http://www.switchedonuk.org/


http://www.sinet.bt.com/

http://www.sinet.bt.com/

http://www.nicc.org.uk/

http://www.nicc.org.uk/

mailto:[email protected]

http://21cntestingdb.bt.com/

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Switched-on communications

Wendy Moir

Head of customer experience communications

The public information campaign to communicate about the process of

migration to BT’s next generation network27 November 2009

Information correct at time of publication.

Please note that the latest version of this presentation can always be found in the toolkit section within the communications area of the Consult21 website – www.btwholesale.com/consult21

http://www.btwholesale.com/consult21

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What is switched-on?

• Switched-on is the name of the programme of public information to communicate BT’s migration to a NGN.

• Switched-on is not commercial in any way and is not designed to give any single provider a competitive advantage. It will not communicate any new services or benefits enabled by the new network for BT or any other CP.

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The aim of switched-on

• To create awareness with consumer and SMEs (over 250 employees) end users about the migration and communicate details of service interruptions and minor changes to services.

• To ensure that customers are positively informed about the migration process and feel a sense of reassurance.

• To build a sense of anticipation for what the new platform will enable.

• To be inclusive and representative of the whole industry: not to create competitive advantage for any CP.

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Multi-site corporate businesses and the public sector

• Service providers have requested that they communicate with their multi-site corporate businesses and public sector customers across the UK.

• The industry working group has worked on materials covering the practical process of migration to BT’s NGN to help with the communications processes to these large organisations.

• There is now an area in the switched-on website for corporate businesses and public sector organisations to provide overview information on the process.

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Creating a brand for migration communication

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End user communication collateral

Residential

SME

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Website

Referring sites• These are the top referring sites for Sept 2 to date:

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The communications toolkit • To ensure CP generated communications regarding the new network

and the process of getting switched-on are consistent across the industry, a comprehensive toolkit of collateral and guidance has been produced.

• Contents include:

– Artwork and brand guidelines including copies of the logo.– Downloadable banners for websites.– Practical process information for service providers.– Call centre team briefing information.– Key message documents for publications.– The latest version of this presentation.– Q&A documents.

• The latest toolkit materials can be downloaded from the communications area of the Consult21 website and will be added to over time at www.btwholesale.com/consult21


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SOURCES OF FURTHER INFORMATION

• Information and support for communication providers on the 21CN programme:http://www.btwholesale.com/consult21

• The independent public information website covering the process of migration:http://www.switchedonuk.org

• For general information about BT’s 21CN programme go to:http://www.btplc.com/21CN/




http://www.btplc.com/21CN/


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Your migration toolkit –

making migrations easier

Stephen Doughty

Migration Control Centre

Operational Integrity Manager

Your migration toolkit – making migrations easier

• 21CN migration comms• 21CN Migration Portal• Overview, handbooks, user guides & recordings

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21CN migration comms

• 21CN migration reports – • Automated, event-driven 21CN migration reporting• Aligned with the 21CN migration timeline for each migration• Triggered by the completion of key milestones on the 21CN migration timeline • Bespoke to each 21CN migration

• Real-Time reports – • Quality Gates 1-6 • Quality Gate updates/interim reports• Extension of stability period• Abort• Fallback• Situation reports (RAG status)

• Summary reports - • Sites In Stability Period• Migrations Completed• Migration Exceptions• National Migration Schedule

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21CN migration comms• Quality Gate reports – Real-time Migration Reports that reflect the completion of key milestones in the 21CN migration timeline and describe the current situation and potential customer/end user impact at each stage.

• QG1 – the Migration Site has entered the final 4 weeks of pre-migration activity and is under the full control of the Migration Control Centre

• QG2 – the Migration Site is ready for the final stages of pre-migration

• QG3 – the Migration Site is ready for the commencement of the on-the-night migration activities

• QG4 – the Migration Site has begun the on-the-night migration activities to transfer customers to the 21C network

• QG5 – the Migration Site has successfully completed the on-the-night migration activities and is now on the 21C network

• QG6 – the Migration Site has successfully passed the stability monitoring period, is stable and has been released to BAU monitoring

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21CN Migration Portal

• 21CN Migration Portal – • A web-based repository of information for Communications Providers and

Service Providers on 21CN migrations• Not intended for end users (only customers of BT Group)• Automates delivery of 21CN Migration Reporting for the 21CN Programme• Central store for the bulk of 21CN migration comms• User configurable to individual needs (opt in/opt out, push/pull)• Accessed via the 21CN pages of www.btwholesale.com• User Account Access Request Form available at

http://www.btwholesale.com/pages/static/Applications/Networks/mcc_hub_page/21CN_Web_Portal_User_Guide.html

• Only get 21CN migration comms if you have registered for a User Account

• Functions & facilities – • Search facility (by defined criteria, e.g. by PEW, DLE, migration date)• National Migration Schedule• PEW (Planned Engineering Work) Notifications• Migration reports

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http://www.btwholesale.com/



xxxx

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Overview, handbooks, user guides & recordings Several documents are available to provide help, guidance and support –

• 21CN Migration Portal overview(Explains what it is, who it’s for, what information it contains).

• 21CN Voice Reports handbook(Provides screen shots of each type of 21CN Migration Report for Voice).

• 21CN Migration CP handbook(Explains the timeline of events for migrating customers to 21CN).

• XML user guide(Explains how to set up a machine-to-machine interface with the 21CN Migration Portal using Extensible Mark-Up Language).

• Portal recordings(Bite size audio/visual modules that explain aspects of using the 21CN Migration Portal, e.g. how to access the Portal, how to use the search facility, how to manage your account).

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Getting involved

Becky Hewlett

Consult21 lead

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What happens between now and the start of migrations?

• Today has given you the chance to get fully up to speed on all

aspects of PFVP from BT’s overall 21CN programme strategy to the specifics of the migrations toolkits that are available.

• It is important that we keep up the momentum of involvement from today.

• Between now and the start of the migrations in the summer we will be offering you a variety of opportunities to maintain your involvement at a level that is appropriate to you and your business.

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It’s happening anyway – what’s the point of getting involved?

• Your customers will be affected, and will be aware of the migration. It’s important for your customer experience that you are able to answer any queries or concerns they may have.

• Critical customers in particular will need assistance prior to and during migration.

• Ensure that your operational people are provided with the latest information as we build up to the migrations, and this will help you to have the right resources in place.

• Only by being involved do you get the opportunity to influence the

programme.

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What suits you best?

“I just need to keep generally up to speed with what’s going on with 21CN and PFVP as part of that programme.”

Awareness Engagement and influence

Consult21 distribution list &

website

• Quarterly webcalls• Monthly summary• 21CN Deployment Strategy Plan• Engagement Plan• Ad hoc awareness audios/webcalls

Information to register for:• MCC Portal• CPE Testing

Expert groups to attend:• E&C customers• Remigration project• Pathfinder progress

CPE testing involvement:• Swansea CPE test facility

Implementation & Migration

Working Group

• Monthly meetings covering all aspects of Voice Line migration progress

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“Being aware of, and shaping the plans, policies and processes for voice line migrations is a key part of my job.”



website



Expert groups to attend:• E&C customers• Remigration project• Pathfinder progress • Communications



Working Group


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“I have operational responsibilities that require me to be fully involved in the migrations.”



website



Expert groups to attend:• E&C customers• Remigration project• Pathfinder progress • Communications



Working Group


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We want to make being involved easy.

If it’s not working for you then let us know.

[email protected]

mailto:[email protected]


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Questions

answers


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Summary & close of workshop

Jo Upward

Director 21CN Customer Experience

21CN voice migrations workshop - summary

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What’s does the 21CN big picture look like?

• 21CN is here and happening• Huge progress made on Ethernet, WBC and voice• Building on our existing momentum

What’s involved with voice migrations and what are the impacts that will affect my customers?

• The next phase of voice migrations is coming soon – called

Pathfinder Volume POTS – planning principles heard today• MSAN and Call Server upgrades are associated

What about my customer’s CPE?

• Well established & comprehensive programme proving CPE compatibility which you can get involved with• CPE testing database will help you check compatibility

How will my customers hear about the migrations?

• We have a public information campaign to communicate about the process of migration to BT’s next generation network – switched-on• Communications toolkit available for you to use

What tools are available to help me?

• The best tool is the MCC portal• Lots of reports, user guides & useful info to help you

Why and how can I be engaged?

• Various options to be involved• We want you to be engaged – in a way that suits you• You can influence the programme

21CN voice migrations workshop – some final reminders

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• Please complete the feedback form• Speakers will be available over lunch or in the

information areas

Thank you for coming to the

workshop

Please join us for lunch on

the 34th floor

21cn voice migrations workshop 2

Documents

cn voice voice lines

cn ethernet

cn broadband

generation voice services

cn customer experience

cn programme strategy

virtualized network

mbits fibre