2021 benefits resource guide

2021 Benefits Resource Guide

Your Health Care BenefitsMake the most of your benefitsTaking care of yourself and being healthy is important to living a happy life. Your UPS provided benefits are a great resource in maintaining that lifestyle. The UPS Benefits Resource Center (BRC) is available to help you take an active role in your personal wellbeing. This guide provides information on how to maximize your benefits.

Your health care benefits 1

How your medical plan works 2

Managing your costs 3

What happens at the doctor’s office 4

What happens at the pharmacy 5

Take advantage of your resources 6

Flexible Spending Account 7

Health Savings Account 8

UPS Wellbeing Program 9

Important contact information 12

Table of ContentsThe UPS Benefits Resource Center (BRC) is your go-to for benefits resources and information.

| UPS Benefits Resource Guide |

UPS BRC features • Information on UPS benefits programs, including support for qualified

life event changes, such as marriage, divorce, or birth of a child

• Access to your benefit deduction information

• Current account balance for your Health Savings Account (HSA) and/or Flexible Spending Account (FSA)

• Links to your carriers’ websites

• Details about the UPS Wellness Incentive Program MyEvive (me)

• Forms and plan related documents and notices about your benefits

• Information about voluntary benefits, including the ability to enroll throughout the year in automobile, home, and pet insurance.

Call the UPS Benefits Resource Center at 1-844-877-8588 for personalized support.

Representatives are available Monday through Friday from 8 a.m. to 7 p.m., ET.

To access the BRC, go to the UPSers.com home page and click on the Benefits Resource Center Quick Link.

Review your 2021 benefits cost summary*You can view your benefit deduction information on the UPS Benefits Resource Center.

To view your benefits deductions ** follow these steps:

• Go to the UPS Benefits Resource Center

• Click My Benefits Summary

• Click View My 2021 Dashboard

• Click 2021 Cost Breakdown

* For active employees only.

** If you miss two payroll deductions, based on a leave from UPS, you will be direct billed. Note: Amounts that have been direct billed are due even if you return to work.

1 | UPS Benefits Resource Guide


* Not available to participants who live in Hawaii.

Don’t forget! Preventive in-network care, like annual physicals and immunizations, is always covered 100% by your plan.

How your medical plan worksUnderstanding how insurance works can be confusing, so follow the graphic below to learn more about how you — and your plan — work together to cover your medical expenses when you need care.

First, you must pay the annual deductible before your plan starts paying. You’ll pay for 100% of your non-preventive medical

expenses until you reach your annual deductible.

Once you hit the deductible, you and your plan pay a portion of the costs. This is called coinsurance.

You and your plan continue to pay coinsurance until you hit the out-of-pocket maximum. Once you hit the

out-of-pocket maximum, your plan pays 100% of your medical (and prescription drug, in some plans) costs.

Remember, each pay period you pay employee contributions towards your medical plan. The amount will vary depending on the plan you choose, the network, and any dependents you have.

Key benefit terms

Carrier: Insurance company that manages networks of providers, processes claims, and provides customer service.

Coinsurance: Percentage of the allowed amount of a covered expense that your benefits plan pays once you meet your deductible.

Contribution Amount: Amount that comes out of your paycheck to pay for your benefits.

Copay: Fixed cost you pay at the time you receive care, like at the pharmacy for a generic drug.

Deductible: Amount you must pay first before your plan pays for a covered service.

Eligible Preventive Care: Check-ups, immunizations, routine screenings, and more. All medical options cover certain preventive care at 100% when you stay in-network.

In-Network Provider: Doctor or other service provider who contracts with a carrier to provide services to participants at discounted rates.

Out-of-Pocket Maximum: Limit on your out-of-pocket medical plan expenses for the year. If what you pay reaches this maximum amount, your medical plan will pay 100% of eligible expenses for the rest of the plan year.

Select Networks*: Includes a smaller group of doctors, hospitals, and other providers than a Broad network that are chosen because they provide high-quality and efficient care. Your premium is usually lower if you choose a medical carrier that offers a Select network. Note: The Anthem Select network does not have out-of-network coverage (except for emergency care). The other Select networks do have out-of-network coverage.

* Not available to participants who live in Hawaii.


Managing your costsNo matter what your health care needs are — big or small — you’re bound to have some expenses to manage during the year. It’s important to understand how your benefits work. Here are some tips for keeping your costs down:

Pay tax-free for out-of-pocket expenses with your medical plan accountIf you enrolled in the $1,500 Deductible Plan w/HSA or the $2,000 Deductible Plan w/HSA,* you’re eligible to contribute to a Health Savings Account (HSA). You can use money in your HSA to pay for out-of-pocket costs tax-free when you use the money on eligible expenses. You can also pay for out-of-pocket costs tax-free if you enrolled in the Health Care Flexible Spending Account (FSA).** The Limited Purpose FSA is available to use on eligible dental and vision expenses. For details about the accounts and how they work, see pages 7-10.

* The $1,500 Deductible Plan w/HSA and $2,000 Deductible Plan w/HSA are not available to participants who live in Hawaii.** Flexible Spending Accounts are only available to active UPS employees.

Get your care in-networkMost medical plans offer in-network and out-of-network benefits. When you use in-network providers, you get your care at a discount. With out-of-network care, you pay more.

Please note: If you are enrolled in a Kaiser Permanente medical plan, the Anthem Select network, or the Dental DMO Plan, out-of-network benefits are not covered except in an emergency. The other Select networks do provide you with out-of-network coverage.

Stay healthy with free preventive carePreventive care is often free, including annual physicals, routine screenings, immunizations, and more, which are covered at 100% at no cost to you when you stay in-network.

Even some prescription drugs are considered preventive. Prescription drugs classified as preventive by the Affordable Care Act are covered at 100% and are not subject to the deductible. Other select preventive drugs require copays/cost share, but are not subject to the deductible.

For a list of preventive drugs, go to caremark.com and sign in. Click on Plan & Benefits, then on Covered Drug List.

Use generics instead of brand-name drugsGeneric drugs are almost always your lowest-cost option. If your doctor prescribes a brand-name medication, there is a chance you could save money if the medication is on the preferred drug list. Make sure you understand how your prescriptions are classified and discuss with your doctor. You can find the latest preferred drug list on CVS Caremark’s website.

What happens at the doctor’s office When you or a covered family member need care, just follow these steps:

1Make an appointment with your provider.In-network providers are always more affordable.

2

Show your ID card at the provider’s office.If you don’t have your medical ID card, log on to your carrier’s member website or call their toll-free number for a replacement. Some carriers have convenient mobile apps to access your card information, too. Need your carrier’s contact information? It’s on page 12.

3

Get the care you need.With an in-network provider, you don’t need to fill out any claims forms. If you visit an out-of-network provider, you may have to submit a claim form to your medical carrier. Depending on your provider, you may owe your portion for the service when you get care, or you just receive a bill after your carrier processes your claim.

4

Review your Explanation of Benefits (EOB).You’ll get this after your medical carrier processes your claim. You can review it on your carrier’s website, or you may receive it in the mail. Your EOB provides a summary of the services you received, the benefits your medical plan provided, and how much you are responsible for paying.

5

Pay any balance you owe.You’ll receive a bill from your doctor if the charges for the visit are more than what your medical plan covers. Wait for the EOB to be processed before paying the bill to ensure your medical carrier has processed your claim and your provider discounts have been applied. You can pay any balance owed out of your pocket or with money you may have in your Health Savings Account or Flexible Spending Account.

$



What happens at the pharmacy CVS Caremark manages the pharmacy benefits for all plans except Kaiser Permanente.

For short-term medications, you can use any retail pharmacy in the CVS network, which includes pharmacies outside of CVS Caremark. Visit caremark.com to find a participating pharmacy near you. For long-term medications, you may use the CVS Caremark mail order pharmacy or get your prescriptions filled at a local CVS pharmacy. Kaiser plans have their own pharmacy network.

Just follow these steps when filling a prescription for the first time:

1

Get the prescription from your doctor.Be sure to talk to your doctor about whether a generic drug is available. Generic drugs are just as effective, and they’re usually your most affordable option. Check the Advanced Control Formulary to see if your medication is on the Covered Drug List. To view the full list of medications covered under the plan, visit caremark.com and sign in. Click on Plan & Benefits, and then on Covered Drug List. You can also call Customer Care at 1-855-282-8412.

2

Show your prescription drug ID card at the pharmacy.You can get up to three 30-day supply prescriptions filled of your original prescription at a retail pharmacy. After that it’s considered a long-term medication, and you need to purchase it differently. See below for details.

If you don’t have your CVS Caremark ID card, log on to caremark.com or call their toll-free number at 1-855-282-8412 for a replacement. CVS Caremark also has a convenient mobile app to access your card information.

3

Pay for and receive your medication.You pay for whatever you owe at the time you pick up your medication. How much you pay depends on the type of medication you receive.

If you choose a brand-name drug when an equivalent generic drug is available, coverage limits apply. You pay the cost difference between the generic drug and the brand-name drug.

If you enrolled in a medical plan through Kaiser Permanente, you will receive prescription drug benefits through Kaiser Permanente rather than CVS Caremark. You can find details about how Kaiser Permanente covers generic, brand-name, and specialty drugs on the UPS Benefits Resource Center. The pharmacy network is primarily Kaiser Permanente pharmacies with additional access in some areas.

Long-term prescriptions If you take long-term medications, you can get up to three 30-day supply prescriptions filled at your retail pharmacy. After that, you’ll need to use one of your options for long-term prescriptions, which require a 90-day prescription.

You can either fill them at a local CVS pharmacy or have your medication delivered to your home through mail order. If you don’t use one of these options, you pay the entire cost of the prescription after your third supply of the same medication received at the pharmacy.

Here are the details on your two options:

Mail order

• Use convenient, reliable delivery so medications are mailed to your chosen location

• Receive your medicines safely and securelyVisit www.caremark.com/mailservice and register to request a new prescription or call CVS Caremark at 1-855-282-8412 to get started with mail order. You may be able to get automatic refills to make the process even easier.

Pick up at a local CVS pharmacy

• Pick up your medication at a time that’s convenient for you

• Get your medication the same day• Talk with a pharmacist face-to-faceJust bring your prescription and your prescription drug benefit ID card to a convenient CVS pharmacy

Take advantage of your resourcesWhen you enroll in a UPS medical plan, you have tools and resources to help save time and money. Take a quick look through this section to learn how your benefits work to make getting care more convenient and affordable.

Resources for Living®

Sometimes you get overwhelmed by personal or work problems and need a support system. Whether help is needed with family counseling, finding summer camps or adult daycare, or shopping for a qualified local electrician, the Resources for Living (RFL) program is available for you and your family members. RFL is administered by Aetna.

You can contact RFL for a broad range of work/life issues, including stress, anxiety and depression, marital and family problems, job pressures, substance use disorder, plus legal and financial issues.

RFL services are completely confidential and are available 24/7. You can receive up to 6 counseling sessions, per issue, per year at no cost to you. You can meet over the phone, face-to-face, through televideo, or online chat. Contact Resources for Living by phone at 1-877-374-2779 or online at www.resourcesforliving.com (Username: UPS; Password: RFL).

Expert Medical OpinionLooking for an expert medical opinion? Consider using the Expert Medical Opinion (EMO) program, available through Teladoc. This service provides an expert review of all your medical records by a world-renowned physician who specializes in your condition. The goal is to provide you with the most accurate diagnosis and effective treatment plan. You can consult EMO for a wide range of medical conditions, including surgeries, complex medical conditions, sports injuries, chronic diseases and life-threatening conditions. The program also offers personalized recommendations for high-quality, in-network local physicians with Find Best Doctor. EMO is available at no additional cost to you and your covered dependents if you’re enrolled in a UPS medical plan.

Contact Teledoc’s Expert Medical Opinion by phone at 1-855-615-8340 or online at www.teladoc.com/UPS. Download the Teladoc app and register, or link directly through your wellbeing provider, MyEvive, at https://ups.myevive.com.

Behavioral health and substance use disorder support for you and your familyYour UPS medical carrier offers behavioral health benefits to you and your covered family members who need care and support for a behavioral health or substance use disorder. Both inpatient and outpatient services are covered. For more details, review your medical carrier’s booklets posted on the UPS Benefits Resource Center website.

Transform Diabetes CareThe Transform Diabetes Care program offers you a Livongo connected meter, personal coaching, and unlimited strips/ lancets — all with no out-of-pocket costs. The program is available to all UPSers and their dependents enrolled in a medical plan with CVS pharmacy coverage. Learn more and enroll today by visiting welcome.livongo.com/UPS or by calling Livongo Member Support at 1-800-945-4355 and mentioning code “UPS”.

TelemedicineWith telemedicine, you can consult with U.S. board-certified doctors, 24/7 via your personal mobile device or computer for non-emergency care. To register, visit your medical carrier’s website or call the number on your medical insurance card. You can also register for MyEvive at https://ups.myevive.com and link directly to your carrier.

Don’t forget to visit the UPS Benefits Resource Center throughout the year whenever you need to review or manage your benefits. In addition to learning and using the online resources, you can also make benefits updates if you experience a qualified life event, such as marriage, divorce, or birth of a child. It’s also a good idea to review your beneficiaries for life insurance coverage to make sure they’re up to date.


Flexible Spending Account*Flexible Spending Accounts (FSAs) allow you to contribute pre-tax money each pay period to a Health Care FSA or Limited Purpose FSA (depending on your medical plan option) and/or a Child and Elder Care FSA. The Child/Elder Care FSA is available to reimburse for the custodial care of an eligible dependent (e.g., qualifying child under age 13 or another tax dependent who is unable to care for him/herself).

FSAs are easy with Via BenefitsVia Benefits makes it easy to manage your account. When you access Via Benefits accounts, you can:

• Update your account preferences

• Add direct deposit information

• Check your account balance

• Reimburse yourself or make payments to health care providers

• Check the complete list of eligible expenses

• Order additional Via Benefits debit cards for your family

You can also manage your account on the go with the Via Benefits mobile app. Use it to upload receipts and request reimbursements for eligible expenses.

To pay for expenses with your FSA, you can:

• Use your debit card to pay for eligible expenses

• Use the website to pay providers

• Use the website to reimburse yourself by direct deposit or check

Although a debit card is available to pay for your FSA expenses, it’s important to always submit your receipts. Internal Revenue Service (IRS) guidelines require us to ask for receipts to confirm your debit card purchases are eligible. If you don’t submit your receipts, your debit card may be deactivated for the remainder of the year, and your FSA purchases become taxable income included on your W2. For more information and to submit your receipts, visit www.viabenefitsaccounts.com. You can also call Accounts Customer Care at 1-844-877-8588.

Access Via Benefits by visiting www.viabenefitsaccounts.com.

Health Care FSA Limited Purpose FSA Child/Elder Care FSA

Eligibility

Enrolled in the $500Deductible Option, waive

medical coverage, or if you don’t qualify for an HSA*

Enrolled in either the $1,500 or $2,000 Deductible Options

You must have qualifyingdependents to participate

Tax Saving Benefits You won’t be taxed on money you contribute (up to federally defined limits),or money you withdraw to pay for eligible expenses.

You Can Make Contributions You contribute pre-tax money up to the IRS limit for 2021: $2,750

You can contribute pre-tax money up to the IRS limit for 2021: $5,000

$2,500 if married and file taxes separately from your spouse

How You Can Use Your Spending Account

Eligible medical expenseslike your annual deductible,

prescription drugs, or coinsurance, as well as dental

and vision expenses

Eligible dental andvision expenses

Eligible expenses like child and adult daycare

Does Your Account Balance Roll Over from Year-to-Year?

No. You must use any money you contribute to your 2021 account by March 15, 2022, which is the grace period after the end of the plan year. You must file all claims by May 31, 2022.

* You don’t qualify for the HSA if you are enrolled in Medicare, for example.



+ Your contributions+ Interest+/- Investments*

You pay 100% of non-preventive medical services and prescription drugs until you meet your deductible

Your money grows over time – for you to use toward future health care expenses or to save

You fund your account HSA dollars grow over time

You can use your HSA to pay out-of-pocket costs during the year1 2 3

* Investments you choose to make in your HSA are not FDIC insured, not bank-issued or guaranteed, and are subject to investment risks, including fluctuations in value and the possible loss of the principal amount invested.

How the $1,500 Deductible Option and $2,000 Deductible Option work with the HSA

Health Savings AccountThe Health Savings Account (HSA) offers you tax advantages and an opportunity to save for future health care expenses for you and your eligible dependents.

Once your balance reaches $2,000, you can invest your money. You have a choice of investment funds through Optum Bank.

You can change your contribution amount anytime during the year on the Optum website at optumbank.com.

If you’re enrolled in the $1,500 Deductible Plan w/HSA or the $2,000 Deductible Plan w/HSA, you are able to open a Health Savings Account (HSA) through Optum Bank.

If you didn’t open your HSA when you enrolled, it’s not too late. You can open it any time, as long as you meet the eligibility requirements, by using the UPS Benefits Resource Center. You can either go on the website or call to speak with a representative.* Not available for employees who live in Hawaii.

Am I eligible for an HSA?• Must be enrolled in the

$1,500 Deductible with HSA or $2,000 Deductible with HSA

• Cannot be covered by another health plan

• Cannot be enrolled in Medicare

• Cannot be a dependent on someone else’s tax return

If you do not meet all these requirements, you are not eligible to open an HSA.

How do I pay for eligible expenses?Your funds are easily accessible by using your Optum Bank debit card to access your account any time. Plus, you can also use a variety of online tools at optumbank.com to make managing your account even easier.


What are eligible HSA expenses?Your HSA can be used for eligible health care expenses, including:

• Medical plan deductibles and coinsurance

• Acupuncture• Chiropractic care

• Dental visits• Mental health care• Prescription drugs

• Prescription vision and hearing expenses

• Substance use disorder

For a complete list of eligible expenses, visit irs.gov/publications/p502/index.html.

Note: The HSA is an individual trust account that you own; it’s not a group health plan sponsored or maintained by UPS, and it’s not subject to the Employee Retirement Income Security Act of 1974 (ERISA).

How much can I contribute?Read the chart below to see how much you can contribute in 2021.

The UPS Wellbeing Program

MyEvive* is your one-stop shop for all your benefits.The personalized benefits platform is designed to help you live better by offering health care recommendations, money-saving opportunities, and personalized tips and reminders to help you get the most out of your benefits.

Available via the app or website, MyEvive links directly to benefits that matter to you, like your medical, pharmacy, and HSA account.

With MyEvive you can:1. Save time and seamlessly connect to certain benefit

accounts without having to log in again

2. Gain peace of mind knowing you can find an in-network doctor, specialist, or urgent care facility with a few clicks

3. Feel informed and inspired by personalized health and wellness tips

* Only active UPS employees enrolled in a UPS medical plan, and their enrolled spouses, are eligible to receive a personalized checklist and a monetary wellness reward by participating in the MyEvive (me) wellbeing program.

Coverage How much you can contribute in 2021

IndividualYou enrolled just yourself in medical coverage $3,600*

FamilyYou enrolled 2 or more individuals in medical coverage $7,200*

Catch-up ContributionIf you are age 55 by December 31, 2021, you can make an additional catch-up contribution $1,000

*Contribution limits are subject to change year to year by the IRS.

You can start using your Optum Bank HSA as soon as there’s enough money in the account to cover an eligible expense.

See the next page for more information about how to earn your wellness incentives.

What kinds of things are on my personalized checklist?Depending on your needs, you may find activities focused on:

Preventive Health

• Annual physical• Cancer screenings

HealthyLiving

• Exercise tools• HealthQuests

FinancialWellbeing

• Interactive quizzes

Condition Management

• Tests and screenings• Disease management

programs

Earn your wellness incentives on MyEvive Improve your health and wellness and connect with your UPS benefits with the help of your UPS Wellness Incentive Program on MyEvive.

Complete these steps to earn your 2022 Wellness Premium Credit and a $250 Gift Card:

1. Register for MyEvive Access your UPS Wellness Incentive Program plus all your other UPS benefit resources, on MyEvive.

2. Take the Benefits Quiz on MyEvive It’s all about you. Based on your results, a personalized checklist will be created.

3. Complete one Wellness Credit activity In order to earn a wellness credit toward your 2022 healthcare premiums, you must also complete either your annual physical or biometric screening by June 30, 2021.

4. Complete Gift Card Checklist activities Find your Personalized Gift Card Checklist on MyEvive and complete at least three activities. You must complete your Benefits Quiz and three activities from your Gift Card Checklist by September 30, 2021 to earn your $250 gift card.

Important! You have until June 30, 2021, to complete the activities for the UPS Wellness Premium Credit (take the Benefits Quiz and get your annual physical or biometric screening). If you participate in a family/spouse plan, both you and your covered spouse must complete the Benefit Quiz and one of the screenings to qualify for the 2022 wellness credit. The wellness credit will be reflected in your 2022 medical plan contribution rates when you enroll in your 2022 benefits this Fall.

Get StartedDownload the MyEvive app by visiting the Apple or Google Play store or access the website through the UPS Benefits Resource Center or UPSers.com, via MyEvive direct link, or by going to https://ups.myevive.com.

Each eligible family member must register for their own account using the UPSer’s Employee ID.


The UPS Wellness Incentive Program is designed to support your health and wellbeing — and save you money. Take a few minutes to learn how to receive a gift card incentive and the lowest healthcare premium available to you in 2022.


New HiresIf you’re a newly eligible employee, your wellness incentives, which include a 2022 wellness credit (premium discount) and gift card incentive, depend on your effective hire date. Review the chart below for more details.

Wellness Premium Credit Gift Card Incentive

between January 1 and March 31, 2021

between April 1 and December 31, 2021

any time between January 1 and September 30, 2021

You must complete your Benefits Quiz and complete your Wellness Credit activities by June 30, 2021 to earn your 2022 Wellness Premium Credit.

To earn the 2022 Wellness Premium Credit, you and your covered spouse must both complete one of the following:– Annual physical – Biometric screening

Activities must be completed between January 1, 2021 and June 30, 2021.

You and your spouse automatically receive the 2022 wellness credit.

You must complete your Benefits Quiz and at least three activities from your Gift Card Checklist by September 30, 2021 to earn your $250 Gift Card.

*Important notes

• If your spouse is covered on the UPS medical plan, both you and your spouse must complete one of the required activities, an annual physical or biometric screening, in order to earn the wellness credit.

• You are not required to complete the Gift Card Activities. However, both you and your spouse are eligible to participate in the $250 gift card program.

• MyEvive is a personalized online portal for you to engage with your UPS health, wealth, and work/life benefits. If you are not a MyEvive member, you and each eligible family member must register with MyEvive to participate in the UPS Wellness Incentive Program.

If you were

hired...


Carriers Group Numbers Websites Phone NumbersMedical & Behavioral HealthAetna* • 868598

• 881626 (International)www.aetna.comwww.aetnainternational.com

1-800-435-73241-800-231-7729 (International)

Anthem Flex: 174572REHCP: 174573

www.anthem.com 1-833-371-0221

Cigna 3342075 www.mycigna.com 1-855-881-7925 Kaiser Permanente California (Northern):

605666California (Southern):233650Colorado: 35882Georgia: 10308Hawaii: 34847Mid-Atlantic (MAS):24785Northwest: 21221Washington: 25614

https://my.kp.org/ups California (Northern): 1-800-464-4000California (Southern): 1-800-464-4000Colorado Springs: 1-888-681-7878Denver Area: 1-303-338-3800Colorado Other Areas: 1-800-632-9700Georgia: 1-888-865-5813Atlanta Metro Area: 1-404-261-2590Hawaii: 1-808-432-5955Mid-Atlantic (MAS): 1-800-777-7902DC: 1-301-468-6000Northwest: 1-800-813-2000Washington: 1-888-901-4636

UnitedHealthcare 221775 www.myuhc.com 1-844-333-2618Prescription Drugs CVS Caremark Aetna:

• Flex: Rx3140• REHCP: Rx3141Anthem: • Flex: Rx0702• REHCP: Rx0703Cigna: • REHCP: Rx4106UnitedHealthcare:• Flex: Rx3142• REHCP: Rx3143

www.caremark.com 1-855-282-8412

DentalAetna 868599 www.aetna.com 1-800-435-7324VisionUnitedHealthcare 221775 www.myuhcvision.com 1-844-851-7822 AccountsOptum Bank Health Savings Account**

Aetna: Flex: 863206DAREHCP: 863206DRAnthem: Flex: 82801AAREHCP: 82801ARCigna: Flex: 3342075CAREHCP: 2500754CRKaiser: Flex: 101610KAREHCP: 101610KRUnitedHealthcare:Flex: 221775UAREHCP: 221775UR

www.optumbank.com 1-866-234-8913

Via Benefits Accounts Flexible Spending Accounts

Not applicable www.viabenefitsaccounts.com 1-844-877-858

Employee Assistance Program and Work/Life BenefitResources for Living®* Not applicable www.resourcesforliving.com

Username: UPS Password: RFL

1-877-374-2779Available 24/7

Tobacco Cessation ProgramOptum Not applicable www.quitnow.net/ups 1-866-QUIT-4-LIFE

(1-866-784-8454)

Important contact informationEach carrier maintains a member website to give you and your covered family members access to information and support. To access the full range of personalized support, you need to register if you’re becoming a member for the first time. Just follow the directions included with the ID cards you received at your home address or go to the home page of your carrier’s website and follow the instructions. Below you’ll find contact information and your carrier’s group number.

* For active employees only.** Not available for employees who live in Hawaii.


Important contact information (continued)

* For active employees only.*** For full-time employees only.

Other Benefits Vendors Websites Phone NumbersSupplemental Health: Accident Insurance,*Critical Illness Insurance,* andHospital Indemnity Insurance*

Aetna https://www.aetna.com/individuals-families/voluntarybenefits.html

1-800-607-3366

Accidental Death andDismemberment (AD&D)Insurance,* Basic Term LifeInsurance,* and Supplemental Lifeand AD&D Insurance*

Securian Life Insurance Company

www.lifebenefits.com/ups 1-877-491-5265

Group Auto and Home Insurance

Liberty Mutual www.libertymutual.com/UPSwww.libertymutual.com/upsretirees

1-800-368-3621

MetLife www.metlife.com/upswww.metlife.com/ us-grpautohome/retired

1-877-619-5604

Identity Theft Protection Allstate Identity Protection

www.InfoArmor.com/UPSwww.InfoArmor.com/UPSRetirees

1-800-789-27201-844-694-3776

Legal Protection MetLife Legal www.legalplans.com 1-800-821-6400Short-Term Disability and Long-Term Disability***• Report a leave• File a claim• Check claim status

The Hartford Ability Advantage

www.abilityadvantage. thehartford.com

1-866-825-0186

Pet Insurance Nationwide www.petinsurance.com/ UPS-employeeswww.petinsurance.com/ UPS-retirees

1-877-738-7874

MyEvive* MyEvive https://ups.myevive.com 1-888-402-5145

Resource Centers Vendors Websites Phone NumbersUPS Benefits Resource Center• Report a life event• Add or remove dependents• View benefits materials• See Qualified Medical Child

Support Order procedures• Find benefits payment information

for pre-65 retirees

Not applicable Log in to UPSers.com and look for the Benefits Resource Center Quick Link on the home page or go to upsbrc.ehr.com.

1-844-877-8588 (Monday - Friday, 8 a.m. - 7 p.m. ET) or 1-678-505-4371 for international calls

COBRA Service Center Not applicable https://cobra.ehr.com 1-877-29-COBRA(1-877-292-6272)

If you have any questions about your benefits, call the UPS Benefits Resource Center at 1-844-877-8588 (or 678-505-4371 for international calls). Representatives are available Monday through Friday, from 8 a.m. to 7 p.m., ET.

BRG2021

This Benefits Resource Guide provides a general summary of your benefits for 2021 under The Flexible Benefits Plan and The Retired Employees’ Health Care Plan. The official terms and conditions regarding your eligibility for and participation in these plans can be found in the 2021 Summary Plan Descriptions and applicable inserts. If there is a conflict between the 2021 Summary Plan Descriptions and this guide, the 2021 Summary Plan Descriptions control. The 2021 Summary Plan Descriptions are available on the BRC website under the Benefits tab in “Resources”.

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2021 benefits resource guide

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