2020 briefing session presentation 1 - hkeaa

2020 HKDSE Tourism and Hospitality

Studies Examination Briefing Session

2020 HKDSE Tourism and Hospitality

Studies Examination Briefing Session

1

• Post-marking exercise

• Expert Panel Meeting

• HKEAA Internal Meeting

• HKEAA Public Examinations Board Meeting

Note : Reference to Grading Procedures & Standards-referenced Reporting in the

HKDSE Exam (HKEAA)

2020 Grading Procedures

Normal Day School

Candidates (excl. rep.)

(2020 figures)

No of Sat 3098

Chi Eng

2635 463

L5 ** 0.5 %

L5* or above 1.9 %

L5 or above 4.7 %

L4 or above 15.6 %

L3 or above 36.8 %

L2 or above 77.0 %

L1 or above 93.6 %

Grading Results of 2020 THS Exam

L5**: Top 10%

of L5 (Approx.)

L5*: Next top

30% of L5

(Approx.)

Mark distribution across domains

Paper 1 Paper 2

MCDBQ

(marks)

Essay

(marks)

Tourism 7 10 44

Hospitality 7 7 18

Destination

Geography7 2 10

Customer

Relations4 9 0

Current Issues 5 2 18

Total 30 30 90

Some current issues or customer relations questions may fall into either

Tourism or Hospitality settings

Paper 1* Popularity (%)

MC NA

DBQ Q1 64

DBQ Q2 83

DBQ Q3 52

Popularity

Paper 2* *Popularity (%)

Q1 55

Q2 77

Q3 67

Q4 59

Q5 42

*Answer 3 questions out of 5 essay questions

*Answer 2 questions out of 3 data-based questions

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2020 Candidates’ Performance

Exemplars

2020 年考試

http://www.hkeaa.edu.hk/tc/hkdse/assessment/subject_information/category_a_subjects

/hkdse_subj.html?A2&2&24_25

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General Observations of

2020 Exam

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Some Observations

• Grade distribution over years

L5+ L4+ L3+ L2+ L1+

2016 4.2% 15.8% 35.9% 73.1% 91.4%

2017 4.4% 14.9% 35.1% 74.1% 92.1%

2018(Day School)

4.6% 15.3% 35.5% 75.1% 93.1%

2019 5.2% 16.7% 38.9% 77.7% 93.6%

2020 4.7% 15.6% 36.8% 77.0% 93.6%

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1. Emphasis and balance of application/concepts;

business/social science

2. Make reference to question setting in 2019

3. Test both theory and application in Paper 2

Considerations in Setting

2020 Exam Papers

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Explanation of the question

requirements, marking criteria and

candidates’ performance of Paper 1

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• Level of difficulty

– The percentage of correct answers in individual questionsranged from almost 90% to less than 20%

– Average number of questions answered correctly wasabout 18

• Candidates’ performance

– Candidates’ performance was satisfactory in general

– Candidates performed less well with questions testingtravel-related knowledge and current issues

– Candidates are advised to have a wider scope ofknowledge in tourism and hospitality context

Paper 1: Multiple Choice

General Observations

MCs Q5, Q9 and Q26

Candidates would have performed better if they had been familiar with travel-

related knowledge, such as the tourist compensation, the issuing of hotel

licences and code-sharing by airlines.

MCs Q16 and Q21

Candidates’ performance improved in items testing their knowledge on

destination geography.

MCs Q3, Q11 and Q24

Candidates were familiar with major concepts in tourism, hospitality, as well

as services, such as carrying capacity, guest cycle and service dimension.

Considerations:

• Theme(s) and coverage

• How much data is provided?

• Can the answer be ‘copied’ from data?

• How many sub-questions are set?

• How many marks are allocated for each sub question?

• Data-based vs Data-extended

• Comparability between three questions

The design of DBQ

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• Candidates generally had a fair performance in the data-based questions.

• They had a better performance on questions involving more popular tourism and hospitality concepts, such as characteristics of menu and the benefits of hiring locals on the community.

• The majority of the candidates performed less well in the typology of some theoretical concepts such as forms of tourism and types of food contamination.

• The majority of the candidates only provided a few correct answers for Q.1 (a), Q.2 (b), showing that their understanding of the concepts such as the Gap Model, Butler’s Destination Cycle was inadequate.

• Candidates also had difficulty in answering questions which required them to interpret and analyse the data, such as Q. 3(b) the identification of the inappropriate arrangements in the itinerary.

DBQ: General Observations

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Paper 1 DBQ Q1

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Paper 1 DBQ Q1

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DBQ 1: General Performance

Question

Number

Popularity

% Performance in General

1 (a) 64 Fair. About half of the candidates were able to identify three service

gaps the airline fails to fill, and most of them were able to provide

evidence to support their answers. Weaker candidates were unable

to provide relevant evidence and their explanations were mostly not

accurate.

(b) Poor. More than half of the candidates failed to identify the two

types of food contamination correctly, and most of them failed to

explain why these happen on a flight.

(c) Satisfactory. More than half of the candidates were able to provide

evidence to support why the average airfare has dropped

significantly over the year.

(d) Fair. About half of the candidates were able to provide an

explanation for the flight delays from the perspective of each of the

parties in the Service Triangle. But many answers were repetitive.

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Paper 1 DBQ Q2

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Paper 1 DBQ Q2

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DBQ 2: General Performance

2 (a) 83 Fair. About half of the candidates were able to name the correct

forms of tourism with supporting evidence. Some weaker

candidates wrongly gave answers on travel motivators, but not the

tourism forms as required by the question.

(b) Fair. About half of the candidates were able to identify the two

destination stages with supporting evidence, however, some

explanations were not accurate.

(c) Satisfactory. More than half of the candidates were able to state

two disadvantages of operating the resort independently.

(d) Good. The majority of the candidates were able to identify two

benefits of hiring locals to do most of the jobs in the resort,

reflecting an adequate understanding of the assessed item.

Paper 1 DBQ Q3

DBQ 3: General Performance3 (a) 52 Fair. More than half of the candidates were able to identify the licence

that the travel agent has, but many of them failed to name the

organisation which issued this licence correctly.

(b) Poor. The majority of the candidates failed to identify all three

inappropriate arrangements. They found difficulty in drawing out

ideas of inappropriate arrangements from the data provided.

(c) Satisfactory. About half of the candidates were able to identify the

food establishment correctly, and the majority of them could describe

the characteristic of the menu and service correctly.

(d) Fair. The majority of the candidates failed to give a typology of the

man-made attractions, they simply identified and explained the

attractions in the itinerary.

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Samples of

Candidates’ Performance

Paper 1

Sample of Level 3 Q1

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2020 briefing session presentation 1 - hkeaa

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