2018 multicultural festival stallholders … · national multicultural festival event team festival...
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2018 MULTICULTURAL
FESTIVALSTALLH OLDERS
INDUCTION SESSIO N
N AT I O N A L M U LT I C U LT U R A L F E S T I VA L E V E N T T E A M
Festival Director- Azra Khan
Phone: 62050522 or Email: [email protected]
Event Operations Manager -Salar Ayoubi
Phone: 6207 1380 or Email: [email protected]
Event Entertainment Coordinator
Phone: 6207 8698 or Email: [email protected]
Event manager publicist Renee Cutrupi
Phone: 6205 3883 or Email: [email protected]
Program and Administration Anna Chikali-Westcott
Phone: 6207 8708 or Email: [email protected]
We are delighted to be
working alongside our
community partners to help
bring the 2018 National
Multicultural Festival to life.
With lots of innovative and
exciting elements added to
the mix, Canberra’s favourite
annual event (now in its 22nd
year!) is bound to be one of
the best on record.
INTRODUCTION
The key objective of the annual National Multicultural Festival is to
provide a platform for the celebration of the rich cultural diversity of
the Australian Capital Territory through the participation by members
of multicultural community groups showcasing their respective cultural
traditions and heritage.
2018 Schedule
Marquees erected in Civic from Mon 12 Feb 2018
Festival begins Fri 1600 16 Feb 2018
Festival ends Sun 1800 18 Feb 2018
INTRODUCTION
Community Services Directorate is responsible for the overall project
management of the National Multicultural Festival, and also manages
the entertainment, community liaison, traffic management and
promotion of the event.
FESTIVAL CHAIN OF COMMAND
EVENT DAY ROLES
The event management structure will include
a Festival Director, Project Manager,
Operations Coordinator, WHS Coordinator,
Entertainment Coordinator and at each stage;
Stage Managers and MC’s, Security
Supervisor and service providers
EVENT COMMAND CENTREFestival Information Stall will be located at front of Canberra Centre
near water fountain.
Comprises Festival Staff
Festival Operations Centre Function Room- Level 2 Theo Notaras
Multicultural Centre
Direct communication with emergency services, security and safety
REGULATORY STRUCTURE
WorkSafe ACT - WHS
Access Canberra– Liquor Permits
ACT Health Directorate – Health Inspectors, general hygiene
Transport Canberra and City Services Directorate – Road closures
AFP – Liquor and anti-social behaviour, general policing duties
SITE RULES
The following behaviors are not permitted onsite
Taking or being under the influence of alcohol or drugs
Violence, bullying, pranks or horseplay
Sexual harassment or racial vilification
Report any issues to your Festival Staff and area
wardens
GENERAL SAFETY CONSIDERATIONS
Bullying is the repeated unreasonable behaviour
directed towards a worker or a group of workers
that has the potential to cause harm to the
health and safety of the worker / workers.
Unreasonable behaviour is behaviour that is
offensive, humiliating, degrading or threatening
GENERAL SAFETY CONSIDERATIONS
To prevent bullying please ensure you:
Be respectful and courteous
Be inclusive and tolerant
Support others who may have been bullied
Report bullying to your supervisor or festival personnel
If you feel you are the victim of bullying please talk to your
supervisor or festival personnel
GENERAL SAFETY CONSIDERATIONS
Fatigue – if you feel fatigue taking over talk to your
supervisor. Make sure you vary your tasks and take
regular breaks. Ensure you remain hydrated by
drinking water.
Stress – all work involves some responsibilities,
problems, expectations and pressures. Stress is a
person’s reaction to these demands. If you feel you
cannot cope please talk to your supervisor
GENERAL SAFETY CONSIDERATIONS
Working with people – customer service & handling complaints:
It is not you personally that is the problem ... It is the problem itself!
Stay calm
Listen carefully
Display empathy
Identify the issue
Do not apportion blame
Resolve the problem
Seek assistance from your supervisor
Report the issue
UV RADIATION
Stallholders MUST provide their workers with Sun Screen
and other PPE (hats and sunglasses) – please ensure
PPE worn at all times when outdoors
Maintain hydration – drinking water supplied in Festival
Stall
MANUAL HANDLING
Manual handling is any activity where a person is
required to use force to push, pull, lower, lift, hold or
restrain a person, animal or objects.
Injuries may include:
Sprains and strains
Neck and back injuries
Slips, trips and falls
Cuts, bruises and broken bones
Occupational overuse syndrome (OOS)
MANUAL HANDLING
Ways to reduce manual handling risks
Lighten loads
Reduce bending, twisting, reaching
movements
Use team lifting
Use mechanical assistance (eg. Trolleys etc.)
Prevent muscle strain and fatigue by warming
up before working, having adequate rest
breaks, allow time to adjust to new tasks
SLIPS TRIPS AND FALLS
Causes may include
Slippery surfaces
Sudden changes in floor surfaces and levels
Inadequate lighting
Unsuitable clothing and footwear
Obstructions in work areas and access ways
Ways to help prevent slips trips and falls:
Clean all spills as soon as practicable
Place signage in area
Keep all access ways clear
Maintain clear visibility when carrying loads
HAZARDOUS SUBSTANCES
A hazardous substance can be any substance; solid,
liquid or gas; that may cause harm to you and/or the
environment
A Safety Data Sheet (SDS) MUST be available for all
substances
An SDS will explain how to safely use, store & transport
the substance and must be understood by anyone using
the substance
An SDS must be provided to, and understood
by, a person using the substances in the workplace.
HAZARDOUS SUBSTANCES
Ways to minimise risks when using substances:
Follow safe work procedures
Wear the appropriate PPE
Do not eat, drink or smoke when working with substances
Do not store food or drink near the substance
Wash your hands and face and any exposed areas
before eating or after going to toilet
Read all safety information
ELECTRICAL SAFETY
All electrical shocks, short circuits and/or power outages must
be reported to festival management
All portable electrical equipment must be tested and tagged in
accordance with AS/NZS 3760:2010
Disconnect damaged appliances and ensure any frayed leads
or damaged power points are replaced
NO double adaptors/piggyback plugs or power boards are to
be used without permission from Electrical Contractors
ALL electrical supplies will cease 30 minutes after Festival
closure.
ELECTRICAL SAFETY
Ensure appliances are switched off at the power point before
pulling out the plug
Wherever reasonably practicable, keep electric leads off the
floor to reduce risk of damage and to prevent trip hazards.
Where leads must be run along the ground ensure they are
protected from damage and covered to prevent trip hazards
ELECTRICITY
NMF has an electrical contractor on site
Stallholders required to pay for their electrical requirements
All portable electrical equipment must be tested and tagged within last 3 months
No double adaptors are permitted
Electricians and Safety Officers will be carrying out inspections for compliance
PLANT & EQUIPMENT
When working with mechanical equipment wear the
appropriate PPE
Faulty or damaged equipment should be tagged so that it
cannot be used until repaired.
Only person who attached the tag may remove the tag
PERSONAL PROTECTIVE EQUIPMENT
ALL WORKERS MUST ADHERE TO THE EQUIPMENT AND CLOTHING REQUIREMENTS FOR THEIR SPECIFIC WORK AREA ON SITE. THE STALLHOLDER MUST PROVIDE APPROPRIATE PPE TO THEIR WORKERS.
FAILING TO COMPLY WITH PPE REQUIREMENTS MAY LEAD TO YOU BEING EXCLUDED FROM SITE.
EMERGENCY PROCEDURES
In event of an evacuation, Wardens will direct persons to an
assembly area.
DO NOT return to an evacuated area until instructed to do so.
Wardens’ instructions MUST be obeyed at all times
A list of Wardens can be found in the Festival operation Centre
and the Festival Stall
INJURIES & INCIDENT REPORTS
All injuries & incidents must be reported to Festival Operations
Centre
Incident report forms are also available from the centre
The incident report will detail what you saw and did – this is
important for continuing to provide a safe work place
EMERGENCIES & FIRST AID
St Johns First Aid and ACT Ambulance Service are available
on site for duration of Festival
Please advise Festival Staff of all emergencies immediately
Contact Festival Operations Manager regarding any pre-
festival emergencies
EMERGENCIES & FIRST AIDWhat to do if somebody injured:
Remain calm
Assess injury
If injury life threatening contact 000/ FOC to require ambulance
and advise festival management
Do not move injured party unless increased risk of danger
EMERGENCIES & FIRST AID
What to do if somebody injured:
Ensure area safe and poses no further risk
Barricade area from general public
Assist festival management, emergency services as required
Complete an incident report as soon as possible after the
incident
TRADING HOURS
Stallholders encouraged to have stalls open and staffed for Festival’s operating hours as follows:
Friday 16th Feb – 1600 to midnight
Saturday 17th Feb – 1100 to midnight
Sunday 18th Feb – 1100 to 1800
All liquor sales MUST cease at 2200 Friday and Saturday
STALLS
All stalls must be marked with stall number and organisation’s name
Do not adjust stalls or move weights
All equipment must be kept inside site boundary – nothing permitted to be stored outside stall (other than gas bottles)
No additional structures/Marquees permitted
Festival volunteers will direct you to your allocated stall
The following MUST NOT be used on tent walls:
Double sided tape
Crepe paper
INSURANCE
All stallholders MUST have current Public & Product liability insurance
(min $10m)
FOOD STALLS All food stall applicants (including community groups, interstate food
businesses & etc.) MUST notify ACT Government Health Directorate’s
Health Protection Service (HPS)
Food businesses that have a current ACT Food Business Registration
with the Health Protection Service do not need to complete a Declared
Event Food Business Registration. These businesses must display
their current Registration certificate at all times during the event.
All other food businesses (including community groups, food businesses
and food vans registered in another state) must apply for a Declared
Event Food Business Registration (attached) to be permitted to operate a
food stall at the NMF 2018. Applicants will also be required to complete
IM ALERT Food Safety Training prior to approval:
http://www.health.act.gov.au/public-information/businesses/food-safety-
regulation/im-alert-food-safety-training
If your application is approved, you will receive a Declared Event
Registration Certificate. You must display your certificate in your stall at
all times during the festival.
Please ensure you submit your registration application as early as
possible and directly to the Health Protection Service as detailed on the
Page 3.
FOOD STALLS
All food must be protected from contamination in accordance with
the Australia/New Zealand Food Standards Code
Public Health officers will monitor food stalls during the festival
Food handlers MUST take reasonable precautions to protect food
from contamination
Temperature control – food should be maintained at <5C or
>60C
FOOD STALLSUSE OF LP GAS
Cylinders must not be damaged, rusty or more than 10 years old
Gas cylinders must be outside caravan or structure
Spare cylinders, full & empty, must be stored externally
Cylinder must not block exit ways
Cylinders must be on a level, non-combustible surface
Cylinders must be upright & secure
Cylinder safety outlet must face away from structure
FOOD STALLSUSE OF LP GAS
Cylinders stored away from public
Has a competent person checked all appliance and cylinders
Are supply pipes or hoses in good condition
Check all joints and connections for leaks with soapy water
Ensure all combustible materials clear of appliance
Ensure suitable fire extinguisher and fire blanket available (must have
one fire blanket for each deep fryer unit)
Ensure appropriate first aid kit available
LIQUOR PERMITS
All stallholders supplying liquor MUST have a current liquor permit
NO GLASS POLICY – liquor must not be served in glass containers
All liquor must be sold in open containers
All Permit Holders must comply with principles of Responsible Service of Alcohol
All Permit Holders must sell food and provide free drinking water for patrons
ALL LIQUOR SALES MUST CEASE AT 2200 Friday and Saturday and at 1700 Sunday
LIGHT & SOUND
Each stall fitted with one light
Additional lighting & sound systems including amplified music not
permitted without prior permission from NMF
CAR ACCESS TO THE NMF FOOTPRINT
All the vehicles accessing the 2018 National Multicultural
Festival during the bump in and bump out period, including
delivery, cool room trucks and Vans must be out on the footprint after
bump in period.
Bump in:
Friday: 10am to 2pm
Saturday: 6am to 10am
Sunday : 6am to 10am
Bump Out:
Friday: After Midnight
Saturday: After Midnight
Sunday : After 6pm
VOLUNTEER MANAGEMENT: NEED TO KNOWVOLUNTEERING IS TIME WILLINGLY GIVEN FOR THE COMMON GOOD
ANDWITHOUT FINANCIAL GAIN
Nearly four in ten Canberrans volunteer, contributing $1.5 billion dollars to the ACT economy each year. Volunteering brings significant individual benefits; it promotes a sense of personal achievement and contribution, plus connection and wellbeing among volunteers.
As a volunteer involving organisation there are a few fundamental things you need to be aware of. These include:
Legal Requirements
If your organisation has one or more paid employees, then your volunteers have rights and responsibilities under the Work Health and Safety Act 2011.
Under WHS laws your organisation has a duty of care to ensure the physical and mental health and safety of all workers, including volunteers.
Your organisation may also be required to have your volunteers checked as part of the Working with Vulnerable People Scheme. More information can be found on the Access Canberra website.
Insurance
If your organisation involves volunteers, you should have Voluntary Workers Personal Accident insurance.
This insurance covers accidental injury or death resulting from involvement in authorised voluntary activity. Cover can also be provided for weekly benefits to compensate volunteers for lost income or out of pocket expenses.
We recommend that you seek professional advice to understand the types of insurance your volunteer involving organisation needs.
Volunteer Roles
It is important that all volunteers working with your organisation have defined roles and written position descriptions.
Position descriptions outline each party’s expectations, and defines what is in and out of scope. This document is important for ensuring that volunteers work within their role and are covered by your insurance.
Induction and Training
As part of your duty of care requirements you are required to ensure that all
volunteers are informed and have the requisite knowledge and training to
perform their role.
Providing sufficient information and training is also important to meet your
requirements for insurance and work, health and safety.
Recognition
Recognising volunteers for their effort is an absolutely essential part of
volunteer management. All volunteers should feel valued and should be able to
understand how their involvement makes a difference.
Want to know more?
Contact Us
phone: 6251 4060
w: volunteeringact.org.au
Community
Stallholders will not be
allowed to have any
signs advertising a
commercial businesses
Stallholders are not allowed to
set up any Marque or any
additional Structures
behind/ beside or infront of
their allocated stall
Please clean your Stall/ Marquee
when you bump out and make
sure nothing is left behind
Be fair with your prices
REDUCE THE PORTION
Sell More
Reduce your price
DO NOT USE
OTHER
STALLHOLDERS
POWER
This year-we had great difficulty with power. As we were only there for the Sunday, the stalls on either side were using both our PowerPoints. When we arrived to set up, it was very awkward requesting our PowerPoints back. We only got one back in the end. There were language barriers, and the other stalls were in the middle of cooking etc so it appeared not a "good time" to "unplug". Also the stalls on either side used our stall area to house equipment/stock. Again it took an unreasonable amount of time to clear the area for our equipment.
Feedback from 2017 Stallholder
STALL FURNITURE
• Stallholders are required to go to the collection centres in each area
and collect their allocated furniture (2 Chairs and 1 table per 3X3
stall) – (4 chairs and 2 tables per 6X3 Stall).
• Stallholders are required to sign in and return it at the end of each
day and sign the form.
• If the furniture are not returned to the collection centres the
stallholders will be charged by the contractors directly.
• Volunteers and area Wardens will direct you to find the nearest
collection centre on the day.
ACCESSING THE FOOTPRINT DURING BUMP IN AND BUMP OUT
All Cars accessing the footprint during bump is must be out of the footprint by
2pm on Friday – 10 am on Saturday Sunday.
No Car is allowed to access the footprint before midnight on Friday and
Saturday and 6pm on Sunday.
Security and traffic Management officers may hold cars during bump in and bump
out if too many cars are already on the footprint.
Cars parked on the Festival footprint outside of the nominated hours will be
booked immediately by the 24hrs onsite parking inspectors.
HOW TO DRIVE ON THE FESTIVAL FOOTPRINT • Allocation letter must be attached to the front windscreen of your car
the whole time (During bump in and bump out period)
• With out the letters attached to the front windscreen cars will not be
allowed to access the footprint.
• The Maximum speed limit is 10 km per hour
• Hazard lights must turned on
COOL ROOMS
Authorised Cool room Sizes:
2200 HIGH
1500 WIDE
2050 LONG
