heartbeatCOMMUNITY MEMORIAL HEALTHCARE

Staff Newsletter | July 23, 2 0 1 8

CMH is wrapping up Year II of our Service Excellence Initiative and gearing up for Year III. The Service Excellence Council (SEC) took part in a post audit teleconference with Michael Bayer on July 16th to review what Custom Learning Systems has planned for CMH in Year III. As you recall, Year I focused on the patient and what we can do to help meet their expectations. Year II continued with the patient experience as well as how do we as individuals and an organization hold ourselves account-able. While continuing to build on the accountability piece, Year III also fo-cuses heavily on staff and how to de-stress, maintain a work/life balance, and take care of ourselves so we can better take care of our patients.

CMH TEAM BRAGGING VIDEOCMH has never submitted a video

to annual conference for the Team Bragging Video Awards. We would really like to do so this year. The video would showcase our hospital and in-corporate the conference theme. The videos have certain elements chosen by CLS which need to appear in the video. The hospital creates its own sto-ryline around that theme and chooses its own music. This year’s elements are – PERSON: Implementation Specialist; SYMBOL: Seashell; WORD: Culture; BONUS ITEM: Waves. The videos are shown during the opening night of conference and attendees vote on their favorite. Winners are announced at a conference awards ceremony.

Anyone who would like to help out with what can be a fun project should come to the Board Room on Tues-

day, July 31st, at 2 PM. We will view some of last year’s videos to get an idea of past submissions and begin brainstorming ideas for our own video concept. Once we have our plan in place, we hope to work with the school videography class to shoot the on-site video and include as many CMH staff as possible in it.

ALL-STAFF TRANSFORMATION MINI EDUCATION SERIES

On Thursday, August 9th, Michael Bayer will be conducting several 20-30 minute mini sessions for staff. This is something new CLS is trying as they have received feedback from a lot of sites regarding the lag between when the Implementation Specialist delivers the DO IT training and when they are back to start the next year’s training. Like CMH, a lot of other facilities note momentum and enthusiasm seem to plummet during this time and CLS hopes these mini sessions via Skype/ZOOM will alleviate some of that. Four to six sessions will run throughout the day in the Board Room. Staff only need to attend one session. Times will be announced as soon as they are finalized.

SUMMIT AWARD NOMINATIONSWe have received the information

and forms for Summit Award nomi-nations. Each department manag-er was given a nomination packet at last week’s managers meeting. Completed nomination forms need to be returned to Pam Harrison no later

Dates to RememberJULY 24

GENERAL STAFF MEETING, 3 PM

Board Room

JULY 27

JEANS DAY: KLEENEX FOR CLASSROOMS

AUG 1

STERLING CONNECTION, 12 PM

South Plaza

AUG 3

SEA SYNERGY MEETING, 12 PM

Board Room

AUG 8

NURSING MEETINGS, 7:30 AM & 3:30 PM

Board RoomEMPLOYEE ORIENTATION, 9 AM

South Plaza DPI REPRESENTATIVE, 10 AM - NOON

Outpatient Clinic

AUG 9

TEAM CMH, 1 PM

Board RoomSERVICE EXCELLENCE MINI SESSIONS, ALL DAY

Board Room

AUG 13

SERVICE EXCELLENCE COUNCIL, 2 PM

Board Room

AUG 14

SAFETY MEETING, 2 PM

Board Room

Community Memorial Healthcare | www.cmhcare.org | d Follow us on Facebook

Service Excellence Update

SERVICE EXCELLENCECONTINUED ON PG. 3

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708 North 18th Street, Marysville, KS 66508 • (785) 562-2311 • www.cmhcare.org

Employee Spotlight

The High 5 Club OASIS team will be featuring each employee of CMH in a special section of the Heartbeat. Please fill out the form below to help us all get to know you a little better!

Return the form to Ashley Kracht, public relations/marketing director, via email to ackracht@cmhcare.org, or her mailbox behind the front desk. Please include a “profile picture” that you’d like used via email or hard copy. This could be a selfie, family photo, headshot, or a photo from your social media profile. If no photo is submitted, we will do our best to find a file photo for use.

NAME:

POSITION/DEPT.:

YEARS OF SERVICE:

ADDRESS:

FAMILY MEMBERS:

HOBBIES/INTERESTS:

FUN FACT ABOUT YOU: (i.e., your dream vacation, what you wanted to be when you grew up as a kid, a bucket list item you’d like to do (zipline, travel, drive a Corvette, etc.), favorite food, strange talent). More than one comment welcome!

I choose not to participate in this recognition activity. Please do not include my profile.

HOMETOWN:

Kali CromeCNA, COMMUNITY MEMORIAL HEALTHCARE

Kali has been at CMH for one year, and she is working towards a nursing degree at Washburn University.

She is originally from Bremen, and is daughter of Todd & Tracey Crome. She has two brothers, Brett & Gar-rett.

In her free time, Kali enjoys cook-ing, fishing, running, biking and intramural sports.

Her dream vacation is to go to Ja-maica and swim with the dolphins, and she hopes to one day visit all 50 states in the U.S.A.

Karen Curt isLAUNDRY, ENVIRONMENTAL SERVICES

Originally from Marysville, Karen has been at CMH for 21 years! She has two children, Rebecca and Jakub, and two grandsons, Cole, 3, and Carter, 7 months. In her free time, she enjoys being together

with her family. Karen’s favorite food is

spaghetti. She grew up on a farm as a child, and she has five sib-lings. Her dream vacation is to get out of Marysville.

Shelly DayCLERK, PATIENT ACCOUNTS

Shelly has been with CMH for 13 years. She and her husband Mike have been married 27 years, and live in Marysville with their daughter Chandler, 9.

In her free time, Shelly enjoys “dia-mond painting”, crafts, reading and shooting.

She also enjoys learning new things. She has recently learned how to lay tile and laminate floor-ing, woodgraining, to carpet stairs, and other home projects. Next, she would like to learn to play piano or speak sign language.

Lola DetweilerCLERK, PATIENT ACCOUNTS

Lola has been with CMH for 18 years. She and her husband Wayne farm at Summerfield. They have three children, Kurt (Melissa) Detwei-ler, who is a veterinarian at Sabetha, Eric (Michelle) Detweiler, Summer-field, who farms with Wayne, and

Teresa (Bret) Hartman, Salina, who teaches math at K-State Salina.

Lola enjoys spending time attend-ing her grandkids’ activities for Trinity (13), Chloe (10), Tyson (8), Isaac (13), Wyatt (10), Katelyn (8), and Autumn (5), Braxton (4), and Kyler (1).

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Healthcare Happenings - JulyFAR LEFT: Sterling Connection members take a COPD screening at July’s lunch & learn program, given by Phillip Caswell, CMH lead respiratory therapist. LEFT: Team CMH ambassadors and staff volunteers distributed 60th Anniversary fans at the Marshall County Fair parade on July 15.

than September 15th to allow time for SEC approval and online

submission to CLS. The packet has a list of eligible nominees for each category. Please note, for all indi-vidual award categories, the employee must still be employed with CMH at the time of submission. We have had some ambassadors, SEAs, and managers leave our facility since the start of Year II and that is why you don’t see their names as eligible nominees. They can be included with team nominations, just not with individual nominations. If anyone has any questions about how to complete a nomination form or the process in general, please contact Pam Harrison. Last year we had four individuals make the award finals and one brought home the award. Let’s see if we can get even more to the finals this year!!

In the Press: Marysville Advocate, July 12, 2018

Scott Keller, director of Information Technology, is pictured in the Marysville Advocate’s special County Fair section, published July 12, 2018.

Keller is featured in an article about his band, Rewind, headlining entertainment at the county fair for Saturday night, July 21. Keller sings lead vocals and plays rhythm guitar in the band.

SERVICE EXCELLENCECONTINUED FROM PG. 1

When a big event comes to Marshall County, CMH staff members step up in a big way. That’s what they did on a hot day in 2015 when the Topeka Symphony Orchestra played an outdoor concert at Alcove Spring Historic Park. And that’s what will happen again on Sept. 22, 2018, as Marshall County welcomes the rock band “KANSAS” to perform at the natural amphitheater.

Mary Lyhane, RN, is part of the trauma team from CMH who will be on-site the day of the concert. CMH team mem-bers have been planning with county emergency management, EMS person-nel, and concert planners to ensure the event is safe for all with proper proce-dures and equipment in place.

Lyhane said the team from CMH is comprised of 8-9 members of the trau-ma team staff and Dr. John Ryan. They will offer triage for injuries, simple first aid, and rehydration in a first aid tent at the

event, and an air conditioned trailer.“We feel it’s important to be available

for any medical situations that may arise,” Lyhane said, “like heat exhaus-tion, cardiac arrest, elements of nature, and falls, for example.”

Lyhane and those participating are do-nating their time to plan this community service, as well as staffing the tent at the concert. “Early treatment by medical professionals results in lives saved,” she said.

CMH staff will be volunteering in other ways. Monica Iles, pharmacy, will be checking IDs at a beer tent. Ashley Kracht, marketing, is coordinating the donor tent. Dr. Duensing and his wife, Zita, are event coordinators.

Volunteers are still needed, and get to hear the concert free of charge. Those interested in volunteering or purchasing concert tickets can visit the event web-site, https://mcactickets.com/.

Staff step up to volunteer

PAGE 4JULY 23, 2018

Ali (Alexandria) CappUNIT SECRETARY/CARE AIDE

Ali will be a senior at Marysville High School. She is the daughter of Jessica (also CMH unit secretary) & Jessee Capp, Marysville, and has 6 siblings. She enjoys sports, reading & spending time with friends.

Anna EnglertREGISTERED NURSE, CMH

Anna and her husband Jon recently moved back to Marysville from Syracuse, Kansas. They have a daughter, Jocelyn, 17 months. Her hobbies are watching movies, play-ing with her daughter, and being with family and friends.

The Heartbeat is published the 1st and 3rd weeks of each month. It is an in-house newsletter for employees, board members and contract services. We want this publication to be about you! If you or someone you work with has a unique talent or hobby, let us know! We’d love to feature stories about all the talented individuals that make CMH a great place to work. Staff members are also encouraged to write healthcare related articles or submit newsworthy information for publication.

Please submit all material and photographs via email (no phone messages please) to ackracht@cmhcare.org. Hard copies will also be accepted. To ensure confidentiality, personal information must be approved by the employee and submitted personally or by the department manager with permission. Please submit all information by the Thursday before publication.

HE LP US CON NEC T!We are trying to grow our community on Facebook and connect with patients and co-workers. ‘Like’ our page on Facebook, and share your favorite updates! And don’t forget to update your employeron Facebook and LinkedIn!

New Employee Spotlight

Mikael TommerPATIENT CARE ASSISTANT

Mikael is studying nursing at Bene-dictine College, Atchison. She also serves as an EMS responder. Mikael is from Frankfort, where she lives with her parents, Paul & Melody Tommer. She is the niece of longtime CMH employee Mary McKeever.

Dianne KenworthyUNIT SECRETARY/CARE AIDE

Dianne and her husband Doug live in Waterville. They have daughters Tiffany & Taylor, and sons Steve and Micah. They also have 5 grandsons. She enjoys crafts, sewing, embroi-dery and gardening.

Paige StrathmanRADIOLOGY TECHNICIAN

Paige and her fiancé Michael Tryon live in Seneca with their six month old son, Emery. She enjoys reading and playing with her son. She is a recent graduate of Washburn University.