2017 training guide - mwcua · 2018-10-03 · 2017 training guide san luis mountains, co. ... date...

Mountain West Credit Union Association | 800.477.1697 | mwcua.com

2017 Training Guide

San Luis Mountains, CO

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Annual Meeting & Convention

April 12-14, 2017: Scottsdale, AZ

Economic Forum

September 7-8, 2017: Sedona, AZ Marketing Summit

October 3, 2017: Denver, CO/Phoenix, AZ

CEO / Board Chair Summit

October 11, 2017: Las Vegas, NV

Directors Conference

October 12-13, 2017: Las Vegas, NV

Signature Events of Mountain West Credit Union Association:

Greetings,

Credit unions today are charged with being best-in-class financial services providers while responding to frequent change within regulatory, economic, technology and social environments. As a member of the Mountain West Credit Union Association, you belong to

an organization that is dedicated to working alongside your credit union to achieve those goals. One of the ways we fulfill that commitment is through our dedication to professionally developing those that work in and serve on the boards of credit unions.

Through the offerings listed on the upcoming pages you’ll find numerous opportunities in 2017 for:- Maintaining and growing professional skills, - Participating in coaching and mentoring, - Developing in your career, - Building a strong peer network, and - Accessing nationally recognized experts.

The 2017 Training Guide is your go-to source for professional development programs in the credit union industry and can also be viewed online at mwcua.com/education/TrainingGuide.

As you consider your credit union’s path to success in 2017, be sure and use the resources of Mountain West as one of the tools to help get you there.

Warm regards,

Nicole Brusewitz, CUDE, CMPVP of Education and Events

MWCUA.COM | 800.477.1697 | MOUNTAIN WEST CREDIT UNION ASSOCIATION

Table of Contents

1 Course Listings by Topic

9 Registration Instructions

10 In-Person Programs

10 Leadership Programs

11 Course Descriptions

21 Conferences

22 Virtual Courses

22 Webinars

26 CUTrainingNet

28 Webinar Series

30 National Certification Programs

31 Instructor Bios

MOUNTAIN WEST CREDIT UNION ASSOCIATION | 800.477.1697 | MWCUA.COM

Mountain West Credit Union Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.learningmarket.org.

CPE Credits

MWCUA.COM | 800.477.1697 | MOUNTAIN WEST CREDIT UNION ASSOCIATION 1

Course Listings by Topic

Accounting/AuditingDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 31 Auditing Call Reports Dean Rohne Webinar 22

MARCH 9 How to Audit Deposit Operations for Reg CC & D Compliance Ann Brode-Harner Webinar 23

JUNE 7 Report Writing for Auditors: Tips, Tools & Best Practices Molly Stull Webinar 24

OCTOBER 31 CECL Loss Estimation Methodologies: Using Your Credit Union's Data History to Create Workable Options

Tommy Troyer Webinar 25

NOVEMBER 9 Regulation E Series: Auditing for Regulation E Compliance Ann Brode-Harner Webinar 29

CollectionsDATE PROGRAM TITLE SPEAKER LOCATION PG

FEBRUARY 6The New World of Debt Collection: What Recent CFPB Actions Indicate About the Future of Regulations & Enforcement

David A. Reed Webinar 22

FEBRUARY 23 Collection Law Essentials: Legalities, Landmines & More David A. Reed Webinar 23

MARCH 29 20 Common Collection Pitfalls Elizabeth Fast Webinar 23

APRIL 5Real Estate Series: CFPB Real Estate Loan Collection Rules for Mortgage Servicers & Your Credit Union

Elizabeth Fast Webinar 29

JUNE 14 Reporting Member Credit & Effectively Managing Credit Disputes David A. Reed Webinar 24

JUNE 27 My Borrower Filed Chapter 11 Bankruptcy – Now What? Eric L. Johnson Webinar 24

NOVEMBER 2Cost-Effective Strategies to Enforce Creditor Rights in Consumer Bankruptcies


DECEMBER 5 Conducting a Collections Risk Assessment David A. Reed Webinar 26

ComplianceDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 5 Cross Selling Products & Services: Compliance with TCPA & FCRA Steven Van Beek Webinar 22

JANUARY 9 ADA Website Compliance Requirements & Common Errors Dawn Kincaid Webinar 22

JANUARY 23Part 1, New FFIEC Consumer Compliance Rating System, Effective March 31, 2017: Oversight & Compliance Management Program

Ann Brode-Harner Webinar 22

FEBRUARY 7Regulation E Series: Handling Provisional Credit Under Reg E: Rules, Best Practices & FAQs


FEBRUARY 8 Compliance Lunch & Learn Jeremy Goodman Tucson, AZ 12

FEBRUARY 9 Compliance Lunch & Learn Jeremy Goodman Phoenix, AZ 12

FEBRUARY 13Part 2 – New FFIEC Consumer Compliance Rating System, Effective March 31, 2017: Violations of Law & Consumer Harm


FEBRUARY 14Military Lending Act: Exam Procedure Changes, Post-Implementation Considerations & FAQs


FEBRUARY 16BSA Compliance Series: FinCEN’s CDD Rules & BSA Compliance: Why Preparing Now for the Fifth Pillar is Critical

Susan Costonis Webinar 28

FEBRUARY 23 Compliance Lunch & Learn Bob Wilson Denver, CO 12

FEBRUARY 27Everything You Need to Know About Regulation CC: Holds, Funds Availability, Compliance & More

Molly Stull Webinar 23

MARCH 2Compliance Questions & Issues in Deploying Mobile Remote Deposit Capture

Jen Wasmund Webinar 23

MARCH 8Hot Issues in Cyber Compliance, Including Recent Changes to the IT Handbook

Brian Vitale Webinar 23

MARCH 15 Flood Compliance in Lending Part 2: Post Loan Closing Ann Brode-Harner Webinar 23

MARCH 16 BSA Officer Training Mary-Lou Heighes Phoenix, AZ 11

MOUNTAIN WEST CREDIT UNION ASSOCIATION | 800.477.1697 | MWCUA.COM2


ComplianceDATE PROGRAM TITLE SPEAKER LOCATION PG

MARCH 16Regulation E Series: Regulation E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

Michele L. Barlow Webinar 29

APRIL 6 Website & Social Media Common Compliance Violations John Zasada Webinar 23

APRIL 25 BSA Officer Training Chris Collver Denver, CO 11

APRIL 26BSA Compliance Series: BSA Compliance Hotspots: Regulators, Litigation, Policies & Procedures


MAY 3 Revisiting TRID Line-by-Line Part 1: Loan Application Steven Van Beek Webinar 24

MAY 9 Compliance Lunch & Learn Jeremy Goodman Tucson, AZ 12

MAY 10 Compliance Lunch & Learn Jeremy Goodman Phoenix, AZ 12

MAY 18 Compliance Lunch & Learn Bob Wilson Denver, CO 12

MAY 23 Compliance Lunch & Learn Randy Reed Cheyenne, WY 12

MAY 23Regulation E Series: How to Handle Unauthorized Electronic Fund Transfers Under Reg E


JUNE 8 Revisiting TRID Line-by-Line Part 2: Closing Disclosure Steven Van Beek Webinar 24

JUNE 21Real Estate Series: Adverse Action in Mortgage Lending: Are You in Compliance?


JUNE 22 BSA Compliance Series: New BSA Officer Training Bill Elliott Webinar 28

JULY 18Creating an Effective Suspicious Activity Program: Efficiency, Examinations & Fraud

Veronica Madsen Webinar 24

JULY 19 Regulation E Series: Regulation E Fundamentals: Back to Basics Michele L. Barlow Webinar 29

JULY 26E-Compliance Rules, Policies & Best Practices for Email, Web, Mobile & Social Media

Nancy Flynn Webinar 24

AUGUST 2 Advertising Compliance: Website, Print, TV & Radio Elizabeth Fast Webinar 25

AUGUST 16BSA Compliance Series: Job-Specific BSA for Deposit Operations: SAR Monitoring, 314(a) Requests & CIP


AUGUST 22 New Compliance Officer Boot Camp Molly Stull Webinar 25

AUGUST 30Regulation E Series: Comparing Regulation E with Visa & MasterCard Rules

Diana Kern Webinar 29

SEPTEMBER 13-14

Regulatory Compliance SchoolBruce Jolly, David Reed

Denver, CO 20

SEPTEMBER 27 Step-by-Step SAR Completion: Dos & Don’ts Dawn Kincaid Webinar 25

OCTOBER 17-18 Regulatory Compliance SchoolBruce Jolly, David Reed

Phoenix, AZ 20

OCTOBER 26 BSA Compliance Series: Job-Specific BSA Training for the Frontline: CTRs, SARs, CIP & More


NOVEMBER 9 Regulation E Series: Auditing for Regulation E Compliance Ann Brode-Harner Webinar 29

NOVEMBER 14 Compliance Lunch & Learn Jeremy Goodman Phoenix, AZ 12

NOVEMBER 15 Compliance Lunch & Learn Jeremy Goodman Tucson, AZ 12

NOVEMBER 16 Compliance Lunch & Learn Bob Wilson Denver, CO 12

NOVEMBER 29 OFAC Sanctions Compliance: Update, Expectations & Best Practices Brian Vitale Webinar 26

DECEMBER 6BSA Compliance Series: Job-Specific BSA Compliance for Lenders



DirectorsDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 10Director Series: Credit Union Success Guide: Best Steps for Success in a Difficult Enviornment

Jeffrey C. Gerrish Webinar 29

JANUARY 26 Procedural & Compliance Responsibilities of the Board Secretary Ann Brode-Harner Webinar 22

FEBRUARY 7 Directors Training: Pressing Issues Facing Credit Union Boards Julie Kappenman Tucson, AZ 14

FEBRUARY 9 Directors Training: : Pressing Issues Facing Credit Union Boards Julie Kappenman Phoenix, AZ 14

MARCH 28 Director Series: The Board Evaluation Process: Steps, Tools & More Jeffrey C. Gerrish Webinar 29

APRIL 12-14 MWCUA Annual Meeting & Convention Various Scottsdale, AZ 21

MAY 9Director Series: What the Board Needs to Know About Vendor Management

Branan Cooper Webinar 29

MAY 23 Directors Training Julie Kappenman Laramie, WY 14

JUNE 6 Directors Training Julie Kappenman Denver, CO 14

JUNE 20Supervisory Committees: Understanding Expectations & Avoiding Landmines


JULY 6Director Series: Effectively Assessing Credit Risk & Defining Credit Risk Appetite for Directors


SEPTEMBER 7-8 Economic Forum Various Sedona, AZ 21

SEPTEMBER 14Director Series: What Directors Should Know About Risk Management


SEPTEMBER 26Financial Literacy for Directors Part 1: Introduction to Key Risk Components at a Credit Union

Bryan Mogensen Webinar 25

OCTOBER 11 CEO/ Board Chair Summit Various Las Vegas, NV 21

OCTOBER 12-13 Directors Conference Various Las Vegas, NV 21

OCTOBER 19 Financial Literacy for Directors Part 2: How to Interpret Key Ratios & Financial Statements

Bryan Mogensen Webinar 25

NOVEMBER 16Director Series: Required Compliance for the Board & Senior Management

Dawn Kincaid Webinar 29


Human Resources/TrainingDATE PROGRAM TITLE SPEAKER LOCATION PG

APRIL 4 Human Resource Dos & Don’ts for Supervisors Kay Robinson Webinar 23

APRIL 11Trust Your Instincts: Teaching the Frontline to Recognize Criminal Activity

Barry Thompson Webinar 23

APRIL 25 10 Steps to Creating Unparalleled Service Celeste Cook Webinar 23

JUNE 1 Developing the Perfect Sales Conversation Diane Pape Reed Webinar 24

JUNE 20 HR/ Training Networking Council Various

Casper, WY, Denver, CO, Phoenix, AZ Tucson, AZ

18

AUGUST 8 How to Legally Compensate Mortgage Loan Originators Elizabeth Fast Webinar 25

AUGUST 10Dealing with Employee Discipline, Complaints, Performance Issues & More

Diane Pape Reed Webinar 25

OCTOBER 5 Keys to Effective Employee Recruitment, Onboarding & Retention Kay Robinson Webinar 25

NOVEMBER 28 Avoiding Employee Job Misclassification Issues: Getting It Right! Diane Pape Reed Webinar 26

NOVEMBER 30 Robbery Preparedness for All Staff Carol Dodgen Webinar 26


ITDATE PROGRAM TITLE SPEAKER LOCATION PG

MARCH 2Compliance Questions & Issues in Deploying Mobile Remote Deposit Capture


MARCH 8Hot Issues in Cyber Compliance, Including Recent Changes to the IT Handbook



MAY 11 Surviving an FFIEC IT Security Exam Randall J. Romes Webinar 24

MAY 25 12 Key Elements of an Effective Digital Marketing Strategy Eric C. Cook Webinar 24

JUNE 6Developing an Effective Process for Change Control: Shared Responsibilities, Implementation & Monitoring


SEPTEMBER 19Managing & Mitigating Data Breaches: Fraud, Forensics & Incident Response

Randall J. Romes Webinar 25


LendingDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 4Top 10 HMDA Issues for 2016 Reporting: Checkup for March 1st Submission


JANUARY 17Loan Underwriting Basics: Interviewing, Credit Reports, Debt Ratios & Regulation B




FEBRUARY 8 Real Estate Series: Understanding TRID Tolerance Cures Steven Van Beek Webinar 29



FEBRUARY 15Qualifying Borrowers Using Personal Tax Returns Part 1: Schedules A, B, C & D

Tim Harrington Webinar 22

FEBRUARY 22 Flood Compliance in Lending Part 1: Loan Origination Ann Brode-Harner Webinar 23

MARCH 1Qualifying Borrowers Using Personal Tax Returns Part 2: Schedules E & F

Tim Harrington Webinar 23

MARCH 7UDAAP Challenges: Practices, Risk Mitigation, Regulator Expectations & Case Studies

Adam Witmer Webinar 23

MARCH 9 Mortgage Loan Originator (MLO) Training Michael Christians Phoenix, AZ 17

MARCH 14 Fair Lending Risks in Third-Party Relationships David A. Reed Webinar 23

MARCH 15 Flood Compliance in Lending Part 2: Post Loan Closing Ann Brode-Harner Webinar 23

MARCH 22Securing Collateral Part 1: Form UCC-1 – Initial Filing & Perfection of Security Interests


MARCH 23 Lenders Networking Council VariousDenver, CO, Phoenix, AZ, Rock Springs, WY

19

APRIL 12 Managing TDRs Start to Finish: Initial Identification to Rewriting to Non-TDR Status


APRIL 13Risk Management Series: Developing a Risk-Based Compliance Audit for Your Loan Portfolio


APRIL 20How to Build an Effective & NCUA Compliant MBL Credit Administration Program

James R. Devine Webinar 23

APRIL 27Securing Collateral Part 2: Form UCC-3 & Amending, Continuing or Terminating Security Interests


MAY 3 Revisiting TRID Line-by-Line Part 1: Loan Estimate Steven Van Beek Webinar 24

MAY 9 Mortgage Loan Originator (MLO) Training Michael Christians Denver, CO 17



LendingDATE PROGRAM TITLE SPEAKER LOCATION PG

MAY 16Securing Collateral Part 3: Legal & Compliance Issues in Obtaining Priority in Collateral, Including Purchase Money Security Interests


MAY 18HMDA Data Collection Rules: Preparing for the Extensive January 1, 2018 Changes


MAY 31 Mastering Escrow Compliance: Analysis, Rules, Forms & Accounting Ann Brode-Harner Webinar 24

JUNE 8 Revisiting TRID Line-by-Line Part 2: Closing Disclosure Steven Van Beek Webinar 24

JUNE 21Real Estate Series: Adverse Action in Mortgage Lending: Are You in Compliance?


JUNE 27 My Borrower Filed Chapter 11 Bankruptcy – Now What? Chris Chicoine Webinar 24

JUNE 28The Top 10 Things You Need to Know about the CFPB’s Amendments to Mortgage Servicing Requirements before October 19th

Steven Van Beek Webinar 24

JULY 13 Call Reports: Financial Statements & Schedules B-EStephen J.M. Schiltz

Webinar 24

JULY 20Working with Troubled Members: Loan Extensions, Deferments, Re-Aging, Refinancing & Incentives


JULY 27 Risk Management Series: Conducting a Fair Lending Risk Assessment Bill Elliott Webinar 29


AUGUST 9Real Estate Series: Appraisals & Evaluations for Consumer Real Estate Lending: Interagency Guidance, Regulator Issues & FAQs

S. Wayne Linder Webinar 29

AUGUST 15Line-by-Line Review of the New Fannie Mae & Freddie Mac Uniform Residential Loan Application, Effective January 1, 2018

Michael Brode Webinar 25

AUGUST 21Revisiting Your HMDA Policies to Include Comprehensive Changes Effective January 1, 2018


AUGUST 24 When a Borrower Dies: Next Steps & Best Practices Elizabeth Fast Webinar 25

SEPTEMBER 12 Regulator Issues for the Credit Analyst S. Wayne Linder Webinar 25

SEPTEMBER 20Supporting Documentation for the ALLL: Current Rules & Future Expectations Under CECL


OCTOBER 3 Surviving a TRID Compliance Exam Steven Van Beek Webinar 25

OCTOBER 4 Countdown to the New HMDA Rules Effective January 1, 2018 Susan Costonis Webinar 25

OCTOBER 11 Proper Repossession, Notice & Sale of Non-Real Estate Collateral Elizabeth Fast Webinar 25

OCTOBER 12Real Estate Series: ARM & Balloon Payments: Clarifying the Confusion

Bill Elliott Webinar 29

OCTOBER 16Are You Ready to Launch the New Fannie Mae & Freddie Mac Uniform Residential Loan Application by the January 1, 2018 Deadline?

Michael Brode Webinar 25

NOVEMBER 9 Lenders Networking Council VariousDenver, CO Phoenix, AZ Tucson, AZ

19

DECEMBER 14 Real Estate Series: Mortgage Loan Disclosure Timing Issues Steven Van Beek Webinar 29

DECEMBER 19 The ALLL with TDRs & Foreclosed AssetsStephen J.M. Schiltz

Webinar 26


ManagementDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 11 Asset Liability Management OverviewStephen J.M. Schiltz

Webinar 22

FEBRUARY 1Developing & Managing a Consumer Complaint Program – Avoiding Reputational Damage

Veronica Madsen Webinar 22

FEBRUARY 21Risk Management Series: Developing an Enterprise-Wide Risk Assessment

Marcia Malzahn Webinar 29

BEGINNING MARCH 7-8

Credit Union Leadership Institute VariousArizona, Colorado, Wyoming

13

APRIL 12-14 MWCUA Annual Meeting & Convention Various Scottsdale, AZ 21

APRIL 19The Future of FinTech & Blockchain/Bitcoin: A Look at New Technologies Reshaping Financial Services

Lee Wetherington Webinar 23


AUGUST 23 Vendor Problem Resolution: A Five-Step Approach David A. Reed Webinar 25

AUGUST 29Keys to Transitioning from Member Business Lending to Member Business Services


SEPTEMBER 7-8 Economic Forum Various Sedona, AZ 21

OCTOBER 18 Beyond EMV: Trends in Payments & What It Means for Credit Unions Lee Wetherington Webinar 25

OCTOBER 25 Risk Management Series: Establishing or Maturing Your Vendor Risk Management Program

Branan Cooper Webinar 29


MarketingDATE PROGRAM TITLE SPEAKER LOCATION PG

FEBRUARY 16 Marketers Networking Council VariousDenver, CO, Rock Springs, WY, Tucson, AZ

19


APRIL 20 Community Development Networking Council VariousDenver, CO, Rock Springs, WY, Tucson, AZ

18

MAY 25 12 Key Elements of an Effective Digital Marketing Strategy Eric C. Cook Webinar 24

JUNE 15 Marketers Networking Council VariousCasper, WY, Denver, CO, Phoenix, AZ

19

JULY 26E-Compliance Rules, Policies & Best Practices for Email, Web, Mobile & Social Media

Nancy Flynn Webinar 24

AUGUST 2 Advertising Compliance: Website, Print, TV & Radio Elizabeth Fast Webinar 25

OCTOBER 3 Marketing Summit VariousDenver, CO Phoenix, AZ

21

NOVEMBER 2 Community Development Networking Council VariousCasper, WY Denver, CO Phoenix, AZ

18



Operations/Front LineDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 12Account Documentation Series: Compliance & Due Diligence at Account Opening

Mary-Lou Heighes Webinar 28

JANUARY 19ACH Specialist Series: Direct Deposit Tax Refunds: Posting & Exceptions


JANUARY 24 Same-Day ACH: Lessons Learned & FAQs for RDFIs Jen Kirk Webinar 22

JANUARY 25 IRA & HSA Review & Update, Including New Fiduciary Rule Implications Frank J. LaLoggia Webinar 22



FEBRUARY 9Establishing Compliant E-SIGN Act Procedures for Electronic Documents & Statements

Steven Van Beek Webinar 22



FEBRUARY 28Imaged Documents: What to Keep, What to Destroy, What Holds Up in Court?




MARCH 21Account Documentation Series: Opening Deposit Accounts Online: Rules, Risks & Best Practices


MARCH 30 ACH Specialist Series: ACH Rules Update 2017 Jen Kirk Webinar 28

APRIL 11 Trust Your Instincts: Teaching the Frontline to Recognize Criminal Activity Barry Thompson Webinar 23

APRIL 18Opening Donation, Memorial & Other Accounts for Nonprofit Organizations & Corporations


APRIL 20 Community Development Networking Council VariousDenver, CO, Rock Springs, WY, Tucson, AZ

18

APRIL 25 10 Steps to Creating Unparalleled Service Celeste Cook Webinar 23

MAY 4ACH Specialist Series: Complex ACH Origination Issues for ODFIs: Compliance, Exceptions, Monitoring

Jen Kirk Webinar 28

MAY 11 HSA Workshop Ben Maas Denver, COPhoenix, AZ 15

MAY 17Risk Management Series: Conducting an RDC Risk Assessment: Compliance Findings & Regulatory Guidance




MAY 24Account Documentation Series: Nonresident Alien Accounts: Opening, Tax ID Numbers, IRS Issues & More

Dawn Kincaid Webinar 28

JUNE 1 Developing the Perfect Sales Conversation Diane Pape Reed Webinar 24

JUNE 13 Traditional & Roth IRA Plan Establishment & Required Amendments Frank J. LaLoggia Webinar 24

JUNE 15 Debit Card Chargebacks: Rules, Rights, Challenges & Best Practices Diana Kern Webinar 24

JUNE 29ACH Specialist Series: Same-Day ACH: Preparing for Processing Debits, Effective September 15, 2017

Jen Kirk Webinar 28

JULY 11Account Documentation Series: Closing or Changing Deposit Accounts for Consumers & Businesses


JULY 19 Regulation E Series: Regulation E Fundamentals: Back to Basics Michele L. Barlow Webinar 29

JULY 25 20 UCC Provisions You Must Know When Cashing or Depositing Checks Chris Collver Webinar 24

AUGUST 3Business Signature Cards & Resolutions: Entities, Authority & Documentation

Mary-Lou Heighes Webinar 25

AUGUST 29Keys to Transitioning from Member Business Lending to Member Business Services



Operations/Front LineDATE PROGRAM TITLE SPEAKER LOCATION PG

AUGUST 30Regulation E Series: Comparing Regulation E with Visa & MasterCard Rules

Diana Kern Webinar 29

SEPTEMBER 6 Understanding & Processing IRA Rollovers & Transfers Frank J. LaLoggia Webinar 25

SEPTEMBER 7Responding to Official Demands for Member Funds: Subpoenas, Garnishments, Summonses & Levies


SEPTEMBER 13Account Documentation Series: Minor Accounts: Ownership, Documentation & Access


SEPTEMBER 21ACH Specialist Series: RDFI Returns: 2 Day vs. 60 Calendar Days – Understanding the Difference

Jordan Morell Webinar 28

SEPTEMBER 27 Step-by-Step SAR Completion: Dos & Don’ts Dawn Kincaid Webinar 25

OCTOBER 17 The Only Guide to Understanding Share Insurance You'll Ever Need Chris Collver Webinar 25

OCTOBER 24 All About 1099 Reporting Part 1: Forms 1099-A & 1099-C: Foreclosures, Repossessions & Debt Settlements


OCTOBER 24-25 IRA School: Essentials & Advnaced IRAs Ben Maas Denver, CO 16

NOVEMBER 2 Community Development Networking Council VariousCasper, WY Denver, CO Phoenix, AZ

18

NOVEMBER 7-8 IRA School: Essentials & Advanced IRAs Ben Maas Phoenix, AZ 16

NOVEMBER 8 When a Depositor Dies: Next Steps & Best Practices Elizabeth Fast Webinar 26

NOVEMBER 14Account Documentation Series: Accepting Powers-of-Attorney on Deposit Accounts


NOVEMBER 15ACH Specialist Series: Federal Government ACH Payments: Reclamations & Garnishments

Jen Kirk Webinar 28


DECEMBER 12All About 1099 Reporting Part 2: Forms 1099-INT & 1099-MISC: Vendor Payments, Prizes & Interest on Deposit Accounts


DECEMBER 13Risk Management Series: ACH Risk Management & Assessment: Risks, Controls & Ratings


DECEMBER 20Preparation Plan for CDD Changes to Beneficial Ownership Rules: Effective May 11, 2018



Security/FraudDATE PROGRAM TITLE SPEAKER LOCATION PG

JANUARY 18Identifying Fraudulent Transactions:Including Recent FinCEN Advisory on Email Fraud Schemes


MAY 2Security Officer Reports to the Board: Fulfilling Your Annual Requirement



DECEMBER 7New Security Officer Training: Responsibilities, Best Practices & Skill-Building Tools



Jodi WeiserManager of Training and [email protected]. 3280

Registration Instructions

To register for a class:

Nicole Brusewitz, CUDE, CMPVP, Education and [email protected]. 3275

Jaquetta WardDirector of Corporate [email protected]. 2238

STEP 1:Visit the “Training and Events Calendar” under the Education tab at www.mwcua.com.

STEP 2:Go to the date of the class and click on the event title.

STEP 3:Click the “Register” button and proceed to register. A confirmation e-mail will be sent to the email address you provide.

Scholarships

The Mountain West Credit Union Foundation offers professional development scholarships for education and training events. For more information, go to www.mwcua.com, and click the “Mountain West Credit Union Foundation” button, then click “Apply for Grants” to apply for a Professional Development Scholarship.

Education/Events Staff

For questions regarding educational offerings call: 800-477-1697 and dial the four-digit extension of the team member listed below.

Diana Stoick, CUDEDirector of [email protected]. 3383


Center for Credit Union Leadership

The Center for Credit Union Leadership, a division of the Mountain West Credit Union Foundation, combines new and existing leadership development programs to help create a unique set of programs designed to discover, develop, and actively promote the next generation of credit union leaders.

The Mountain West Credit Union Leadership Institute is an in-depth series of workshops designed to develop the talents and skills of emerging leaders within the credit union movement. It is performance based instruction that teaches the art of leadership with well-focused, guided practices that encourage interactive participation and discussions. Participants delve into real life case studies through interaction with peers while developing deep relationships that enhance and strengthen the credit union community. Private one-on-one mentoring/coaching sessions round out this program and give learners a path to continue their leadership journey. Application details and deadlines are available at www.mwcua.com/education/credit-union-leadership-institute/.

The Executive Leadership Program was created to find and develop the future leaders of the Credit Union Movement. This program is a complete five-year curriculum built to develop leaders specifically for the credit union industry. Candidates that are selected for the Executive Leadership Program will be funded for immersive instruction in organizational leadership, credit union philosophy, and credit union operations with mentoring and coaching from current credit union industry leaders. This program includes the Mountain West Credit Union Leadership Institute, Credit Union Development Educator (CUDE) Training, Western CUNA Management School, along with special mentoring and coaching programs. To explore further visit www.mwcua.com/felp.

The Chief Executive Institute is a Baldrige-based executive leadership program designed to help position credit unions for growth and leadership in a complex and ever-changing marketplace. This intensive curriculum is delivered in five, two-day classroom sessions plus two one-on-one coaching and mentoring sessions. The program is built to help develop a senior leader’s ability to capably and effectively lead the credit union towards achieving strategic goals, implement and communicate a clear vision, identify change and measure key processes, better manage organizational knowledge, align the workforce with its key skill sets, better understand how to meet member needs, and foster innovation. Through this advanced program, participants learn how to leverage the Baldrige Excellence Framework to transform their credit union into a dynamic, member-centric organization with greater focus on the credit union’s mission, vision, and values. Visit www.mwcua.com/cei for more details.

The team of instructors are top notch, sharing leadership lessons from the most interesting sources.

Cancellation Policy: Cancellation deadline and fee details are listed online for each event at www.mwcua.com.


Course Descriptions

BSA Officer TrainingDATE March 28, 2017: Phoenix, AZ

April 25, 2017: Denver, CO

TIME 9:00 am – 4:00 pm

DESCRIPTION Bank Secrecy Act Exam Procedures are lengthy and require a more integrated approach to an anti-money laundering program than you have seen in past years. Examiners and credit unions are being asked to determine the level of risk for a credit union and its customers and to make a reasonable approach to protecting the institution from being used for financial crimes. Are there particular areas of weakness that need a little extra attention before the next exam? Or are you just in need of training to fulfill your required training “pillar of compliance” specific to your duties as BSA officer? In this seminar, we will review program compliance issues such as:• Creating meaningful and appropriate Board and Staff Training• Working with your audit results• Creating a defined escalation process for SAR investigations and filing• Determining the effectiveness of your Internal Controls

The seminar will also cover the following:• “Four Pillars” of BSA/AML/OFAC compliance• CTR compliance• Office of Foreign Assets Control • Common reasons for SAR filings• Tips for writing SAR narratives• Avoiding common problems when filing a SAR• Dealing with law enforcement agencies and other information requests in regards to a SAR• A review of recent regulator findings and cease and desist orders• Law enforcement cases bolstered by CTR and SAR filings

Who Should Attend? This program has valuable information for BSA Officers, managers, and others who are responsible for setting up and monitoring their credit union’s BSA programs. Participants should have a solid understanding of basic BSA and OFAC requirements.

PRESENTERS Mary-Lou Heighes and George Warnock (CO only)

LOCATION See above

COST $229

INCLUDES Instructions, materials, and lunch.

This class was amazing.


MOUNTAIN WEST CREDIT UNION ASSOCIATION | 800.477.1697 | MWCUA.COM12Cancellation Policy: Cancellation deadline and fee details are listed online for each event at www.mwcua.com.

Course Descriptions

Compliance Lunch & LearnDATE Arizona:

February 8, 2017: Tucson, AZFebruary 9, 2017: Phoenix, AZMay 9, 2017: Tucson, AZMay 10, 2017: Phoenix, AZ

Colorado:February 23, 2017: Denver, COMay 18, 2017: Denver, CONovember 16, 2017: Denver, CO

Wyoming: May 23, 2017: Cheyenne, WY

TIME 11:30 am – 1:30 pm

DESCRIPTION Mountain West will be hosting several attorney-led Compliance Lunch & Learn sessions in 2017. The two-hour program includes a presentation, networking time, lunch and an open-forum discussion amongst attendees. Specific course topics will be posted on www.mwcua.com as details become available.

Who Should Attend? Credit union compliance professionals.

PRESENTERS AZ attorney Jeremy Goodman; CO attorney Bob Wilson; and WY attorney Randy Reed

LOCATION See above

COST $35

INCLUDES Materials and lunch.

EXCELLENT!!! Loved the presentation and the information. Informative and easy to listen to the speaker, he made it interesting.



Course Descriptions

Credit Union Leadership InstituteDATE Arizona Co-hort:

March 7-8, 2017: Phoenix, AZMay 2-3, 2017: Tucson, AZAugust 1-2, 2017: Tucson, AZSeptember 12-13, 2017: Phoenix, AZ

Colorado Co-hort:March 21-22, 2017: Denver, COMay 16-17, 2017: Denver, COAugust 15-16, 2017: Denver, COSeptember 21-22, 2017: Denver, CO

Wyoming Co-hort: March 14-15, 2017: Casper, WYMay 9-10, 2017: Casper, WYAugust 8-9, 2017: Casper, WYSeptember 21-22, 2017: Denver, CO

TIME Start time varies; a full schedule is available upon request.

DESCRIPTION “Leaders grow in the presence of other leaders. MWCUA CU Leadership Institute is an excellent forum for developing emerging leaders, giving them a context to work out their leadership strengths and challenges.” Jason Nelson, Red Rocks Credit Union

What it is: The Credit Union Leadership Institute is an exceptional in-depth series of workshops designed for credit union employees who show the ability to assume greater roles and responsibilities. It is performance based instruction that teaches the art of leadership with well-focused, guided practices that encourage interactive participation and discussions.

The positive impact on employee dynamics ignites a passion that keeps participants motivated as they develop the leader within. They will delve into real life case studies through interaction with peers developing deep relationships that enhance and strengthen the credit union community. Private one-on-one mentoring/coaching sessions are key to the individual's success and thus the credit union's success.

Benefits: The benefits of developing leaders directly relates to higher employee commitment, reduced turnover, higher morale, and increased productivity and profitability for credit unions. Improved accountability, stronger work ethic, better employee relations, greater retention and better conflict management are all a direct result of participating in the Credit Union Leadership Institute.

Who Should Attend? Open to non-CEOs only (do not have to be in a management position to be nominated)

PRESENTERS Dr. Olin Oedekoven, Deborah K. Robbins, Howard A. (Art) Dillon Jr., and Steven R. Mount

LOCATION See above

COST $3,300 per participant, plus travel (credit union scholarships available)

INCLUDESFour 2-day workshops, one-on-one coaching mentoring session with each participant at their office, graduation/recognition dinner, handouts, books, videos, lunches and networking dinner sessions.



Course Descriptions

Credit Union Leadership Institute Alumni WorkshopDATE January 19, 2017: Phoenix, AZ

TIME 10:00 am – 4:00 pm

DESCRIPTION Designed to build on skills and instruction taught in the Credit Union Leadership Institute, the alumni presentation and networking session will reinforce the importance of leadership principles and share how developing leaders in organizations can impact employee retention and community relationships for your organization. Join us for leadership development, networking with other graduates, and a dialogue on how to say connected with alumni, as well as the role of program ambassador. (Later in the year there will be alumni workshops in CO & WY.)

Who Should Attend? All alumni of the Mountain West Credit Union Leadership Institute are encouraged to attend.

PRESENTER Dr. Olin Oedekoven

LOCATION Arizona Central Credit Union, Training Room L-150, 2020 N. Central Ave., Phoenix, AZ 85004

COST $30

INCLUDES Presentation, networking and lunch.

Directors Training: Pressing Issues Facing Credit Union BoardsDATE Arizona:

February 7, 2017: Tucson, AZ February 9, 2017: Phoenix, AZ

Colorado:June 6, 2017: Denver, CO

Wyoming: May 23, 2017: Laramie, WY

TIME 4:30 pm – 7:00 pm

DESCRIPTION With the increased focus on compliance related issues by the regulators, staying informed on what changes are coming and where the regulatory focus will be is more important now than ever. This session will provide a discussion on the many recent changes in compliance and the specific board responsibilities addressed in these new rules. We will also expand into the areas that have been identified to be the current and future focus areas for regulators. We will then discuss some key problem areas along with possible solutions for adequately complying with the ever changing requirements.

Who Should Attend? Credit union board of directors.

PRESENTERS Mark Robey and Julie A. Kappenman

LOCATION See above

COST$79 for the first registration. A $15/person discount will be applied to each attendee after the first registration. Multiple attendees must be from the same credit union and registered at the same time.

INCLUDES Instructions, materials and a light dinner.



Course Descriptions

Health Savings Account WorkshopDATE May 11, 2017: Denver, CO, via videoconference in Phoenix, AZ

TIME 9:00 am – 12:00 pm, CO; 8:00 am – 11:00 am, AZ

DESCRIPTION As Health Savings Accounts (HSAs) grow in popularity, be sure to attend the HSA Workshop for a comprehensive curriculum and practical understanding of critical rules and operational issues. This workshop covers all aspects of administering a successful HSA program.

Course topics include:Introduction to HSAs: Explain the benefits of an HSA; discuss growth trends in the HSA marketplace; define in-depth high deductible health plan (HDHP) requirements; recognize the HSA eligibility requirements and the testing period rules; and describe exceptions to the HDHP coverage.

Establishing an HSA: Summarize the process for establishing an HSA and the required documents; identify the requirements for amending HSA documents.

HSA Distributions: Summarize the tax consequences of qualified and nonqualified distributions; communicate how HSA fees are handled; describe a mistaken distribution; correctly handle excess contributions; explain how to handle excess contributions when an HSA has a zero balance; and ensure accurate distribution reporting.

HSA Portability: Distinguish the rules for transfers and rollovers; ensure accurate rollover reporting.

HSA Compliance: Identify the financial organization’s responsibilities in administering the HSA program; recognize the information sources used for HSA guidance; and recognize financial organization’s responsibilities versus HSA owner’s responsibilities.

HSA Funding: Define the contribution limits and the deadline; describe the last month rule and the testing period rules; discuss the effect of changes in HDHP coverage during the year; state the rules for a qualified HSA funding distribution from an IRA and how they are reported; ensure accurate and regular contribution reporting; and discuss the effects of Medicare on funding eligibility.

Who Should Attend? Anyone who needs to become more comfortable with HSA rules; who is responsible for ensuring a compliant HSA department; who is responsible for internal systems, HSA transaction codes, and proper HSA administration.

PRESENTER Ben Maas

LOCATIONMountain West Credit Union Association, Sterner Center, 1009 Grant Street, Denver CO 80203 Mountain West Credit Union Association, 2020 N. Central Avenue, Suite 530, Phoenix, AZ 85004

COST $109

INCLUDES Instruction and materials.

The speaker does an excellent job of conveying the reasoning behind processes.



Course Descriptions

IRA School: Essentials & Advanced IRAsDATE October 24-25, 2017: Denver, CO

November 7-8, 2017: Phoenix, AZ

TIME 9:00 am – 4:30 pm

DESCRIPTION IRA EssentialsIRA Essentials course will give attendees a solid foundation of IRA knowledge. Real-world exercises are included throughout the day to help participants apply information to job-related situations. Attendees will leave this session able to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed.

Course topics include:Introduction and Establishing IRAs: Identify the tax differences of a Traditional and Roth IRA; examine the process for establishing an IRA and the required documents; and differentiate between the types of beneficiaries.

IRA Funding: Learn about the Traditional and Roth IRA eligibility requirements, identify the contribution limit and deadline; and communicate contribution reporting deadlines.

IRA Distributions: Distinguish the possible taxes on IRA distributions; identify federal and state tax withholding requirements; examine IRS penalties and their exceptions; summarize the tax consequences of IRA distributions; and communicate distribution reporting deadlines.

IRA Portability: Identify the differences between a rollover and a transfer; recognize rollovers between IRAs and employer-sponsored retirement plans.

Who Should Attend? You should attend this seminar if you need to learn the basics of Traditional and Roth IRAs or want an updated, general refresher on IRA rules.

Advanced IRAsAdvanced IRAs builds on the attendees’ knowledge of IRA basics to address some of the more complex IRA issues their financial organizations may handle. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job-related situations.

Course topics include: Resolving Contribution Issues: Identify the difference between a true excess and a deemed excess; explain the deadline to correct an excess contribution; and calculate net income attributable (NIA); and describe the methods for correcting an excess contribution.

Advanced Portability: Explain the restrictions on the movement between IRAs and the result of violating the portability restrictions; recognize the options available when moving from an employer-sponsored retirement plan to an IRA; and describe a conversion, a reconversion, and the consequences of an ineligible conversion.

Required Minimum Distributions: Calculate a required minimum distribution (RMD); discuss the RMD rules and reporting requirements.

Beneficiary Distributions: Describe beneficiary distribution options; recognize beneficiary payment and the differences for spouse, nonspouse, and nonperson beneficiaries; and explain beneficiary payment deadlines.

SEP and SIMPLE IRA Overview: Explain the type of employer eligible to establish a SEP plan and a SIMPLE IRA plan; compare the contribution eligibility requirements; and understand the contribution limits.

Who Should Attend? You should attend this seminar if you are an IRA administrator, or member services personnel who has working knowledge of basic IRA operations or wishes to expand your expertise and provide enhanced customer service; or are a compliance specialist with procedural oversight of IRA policies and practices.

PRESENTER Ben Maas

LOCATION See above

COST $219 per day, $399 both days

INCLUDES Instruction, materials, and lunch.



Course Descriptions

Mortgage Loan Originators TrainingDATE March 9, 2017: Phoenix, AZ

May 9, 2017: Denver, CO

TIME 9:00 am – 4:30 pm

DESCRIPTION This comprehensive Mortgage Loan Originator course was designed to meet the continuing education requirements of the SAFE Act. Section 1026.36 of Regulation Z requires that loan originators receive periodic training. The training must cover Federal and State law requirements that relate to the individual loan originator’s origination activities.

The course will cover the following Federal laws and regulations:• Truth in Lending Act / Regulation Z• Real Estate Settlement Procedures Act / Regulation X• Equal Credit Opportunity Act / Regulation B• Fair Credit Reporting Act / Regulation V• Fair Housing Act• Home Mortgage Disclosure Act / Regulation C• Servicemember’s Civil Relief Act• Homeowner’s Protection Act• SAFE Act / Regulation G• NCUA Part 722 (Appraisals)• NCUA Part 760 (Flood Insurance)

As an approved NMLS mortgage education provider, CUNA’s loan originator training is presented by Michael Christians, Senior Federal Compliance Counsel. Course material will be presented through lecture, case studies, class discussion, and quizzes.

Who Should Attend? Credit union lending professionals.

PRESENTER Michael Christians

LOCATION See above

COST $239


One of the most incredible experiences that I have had professionally.



Course Descriptions

Networking Council – Community Development DATE April 20, 2017: Denver, CO; Rock Springs, WY & Tucson, AZ

November 2, 2017: Casper, WY; Denver, CO & Phoenix, AZ

TIME Start time varies

DESCRIPTION The Community Development Council provides credit union professionals who are responsible for building and developing targeted community relationships and strategic partnerships the opportunity to network and share the challenges and successes in developing new partnership opportunities and growing existing relationships.

The Council is interactive and belongs to the members as an outlet and a source for solving problems that will further the success of credit unions in their communities.

New in 2017: Guest speakers will attend various networking councils to bring more knowledge and job-specific information to each group. Speakers announced throughout the year.

Who Should Attend? Credit union community development professionals.

PRESENTER Facilitated by an association staff member or credit union professional.

LOCATION See above

COST $20 per session. Email [email protected] to register.

INCLUDES Networking and continental breakfast.

Networking Council – Human Resources & TrainersDATE June 20, 2017: Casper, WY; Denver, CO; Phoenix, AZ & Tucson, AZ


DESCRIPTION HR and Trainers Networking Council provides a forum for credit union professionals in human resources and training to learn, teach, and pass on tips; provide resources and information; and share professional knowledge in a self-directed forum. The open format of this council serves to encourage and re-charge colleagues who deal with similar challenges and developments within the credit union movement.


Who Should Attend? Credit union human resources and training professionals.


LOCATION See above


INCLUDES Networking and continental breakfast or lunch.

The presenters were awesome, and the content was really good too!


Such a comfortable atmosphere to learn, refresh skills and network!

Networking Council – LendersDATE March 23, 2017: Denver, CO; Phoenix, AZ & Rock Springs, WY

November 9, 2017: Denver, CO; Phoenix, AZ & Tucson, AZ


DESCRIPTION Members of this council will stay on top of matters affecting the lending industry by having access to a wealth of information through networking with fellow credit union lenders. This council is not just about lending issues, it’s about getting prepared for new opportunities and concerns facing credit unions now through peer support and resources in lending strategies that will help bolster interest in the industry.


Who Should Attend? Credit union lending professionals.


LOCATION See above



Networking Council – MarketersDATE February 16, 2017: Denver, CO; Rock Springs, WY & Tucson, AZ

June 15, 2017: Casper, WY; Denver, CO & Phoenix, AZ


DESCRIPTION The Marketers Networking Council provides professionals in the marketing, communications, media relations and public relations fields the opportunity to network and share the challenges and successes promoting their credit union's products and services. The Council is interactive and belongs to the members as an outlet and a source for solving problems that will further the success of credit unions.


Who Should Attend? Credit union marketing professionals.


LOCATION See above



Course Descriptions



Course Descriptions

Regulatory Compliance SchoolDATE September 13-14, 2017: Denver, CO

October 17-18, 2017: Phoenix, AZ

TIME 9:00 am – 4:00 pm

DESCRIPTION As a credit union compliance professional, you face a complex regulatory environment and challenging compliance issues. Plan to attend the Mountain West Regulatory Compliance School taught by compliance experts, who will provide you with a solid understanding of the regulations and laws affecting your regulatory compliance responsibilities.

This 2-day program will provide you with the latest information regarding operational compliance issues, and update you on current areas of concern expressed by regulators and examiners. Plan to attend this important program so you can stay up-to-date with the latest compliance regulations and ensure your credit union is operating within the current laws.

Who Should Attend? Credit union compliance professionals.

PRESENTERS Bruce Jolly and David Reed

LOCATION See above

COST $229 per day, $418 both days



This was one of the best trainings I have ever attended. I learned a lot, and retained it.


Conferences

Below is a list of events and conferences sponsored by various credit union organizations.

CUNA Governmental Affairs Conference (GAC)DATE February 26-March 2, 2017LOCATION Washington, DCDESCRIPTION CUNA GAC is the premier event for

political impact in the credit union industry, gathering thousands of industry leaders to remind legislators and regulators why credit unions are Americans’ best financial partners. Additionally, during the Hill Hikes, you'll have face-to-face meetings with your representatives and facilitate productive conversations about the issues that are important to you.

MORE INFO www.events.cuna.org/gac

Mountain West Credit Union Association Annual Meeting & ConventionDATE April 12-14, 2017LOCATION Scottsdale, AZDESCRIPTION The largest gathering of credit union

executives and board members from the Mountain West region convene each year at the Mountain West Annual Meeting & Convention. Attendees will join keynote sessions from thought leaders in business and industry, network with fellow credit union leaders, explore key regulatory, technology and compliance issues in breakout sessions, as well as learn about new products and services by connecting with exhibitors.

MORE INFO www.mwcua.com/amc2017

America’s Credit Union ConferenceDATE June 25-28, 2017LOCATION Las Vegas, NVDESCRIPTION Top credit union leaders will meet in Las

Vegas, NV to take part in the America's Credit Union Conference and World Credit Union Conference. This conference is an opportunity for you and your team to take part in igniting the credit union spirit throughout the United States.

MORE INFOwww.cuna.org/Events/CUNA-Americas-Credit-Union-Conference/Home/

World Council of Credit Union’s Conference DATE July 23-26, 2017LOCATION Vienna, AustriaDESCRIPTION Join World Council for thought-provoking

educational content, first-rate speakers and outstanding networking opportunities with credit union leaders worldwide at the 2017 World Credit Union Conference in Vienna, Austria.

MORE INFO www.wcucvienna2017.org/

Economic ForumDATE September 7-8, 2017LOCATION Sedona, AZDESCRIPTION Join your peers to find out what state and

national economists are predicting for 2018 and what national and state regulations are looking at this year. Credit Union CEO’s, CFO’s, board members and anyone interested in the state of our economy in the future should plan to attend this event.

MORE INFO www.mwcua.com/econforum

Marketing SummitDATE October 3, 2017LOCATION Denver, CO & Phoenix, AZDESCRIPTION Credit union marketing professionals will

convene for this one-day exchange of knowledge and new ideas in a multi-city format.

MORE INFO www.mwcua.com/mktgsummit

CEO/Board Chair SummitDATE October 11, 2017LOCATION Las Vegas, NVDESCRIPTION An exclusive conference for credit union

board chairman and CEO’s only to look deep into organizational and governance topics.

MORE INFO www.mwcua.com/cbv

Directors ConferenceDATE October 12-13, 2017LOCATION Las Vegas, NVDESCRIPTION This conference provides credit union board

members with an opportunity to develop skills for exemplary leadership within their role on the credit union board. Whether a new or seasoned director, your attendance at this conference will provide you with information and insights to further your strategic leadership skills.

MORE INFO www.mwcua.com/cbv


DATE TITLE PRESENTER

JANUARY 4 Top 10 HMDA Issues for 2016 Reporting: Checkup for March 1st Submission Susan CostonisJANUARY 5 Cross Selling Products & Services: Compliance with TCPA & FCRA Steven Van BeekJANUARY 9 ADA Website Compliance Requirements & Common Errors Dawn Kincaid

JANUARY 10Director Series: Credit Union Success Guide: Best Steps for Success in a Difficult Enviornment

Jeffrey C. Gerrish

JANUARY 11 Asset Liability Management Overview Stephen J.M. SchiltzJANUARY 12 Account Documentation Series: Compliance & Due Diligence at Account Opening Mary-Lou HeighesJANUARY 17 Loan Underwriting Basics: Interviewing, Credit Reports, Debt Ratios & Regulation B Tommy Troyer

JANUARY 18Identifying Fraudulent Transactions: Including Recent FinCEN Advisory on Email Fraud Schemes

Elizabeth Fast

JANUARY 19 ACH Specialist Series: Direct Deposit Tax Refunds: Posting & Exceptions Michele L. Barlow

JANUARY 23Part 1, New FFIEC Consumer Compliance Rating System, Effective March 31, 2017: Oversight & Compliance Management Program

Ann Brode-Harner

JANUARY 24 Same-Day ACH: Lessons Learned & FAQs for RDFIs Jen KirkJANUARY 25 IRA & HSA Review & Update, Including New Fiduciary Rule Implications Frank J. LaLoggiaJANUARY 26 Procedural & Compliance Responsibilities of the Board Secretary Ann Brode-HarnerJANUARY 31 Auditing Call Reports Dean Rohne

FEBRUARY 1Developing & Managing a Consumer Complaint Program – Avoiding Reputational Damage

Veronica Madsen

FEBRUARY 6The New World of Debt Collection: What Recent CFPB Actions Indicate About the Future of Regulations & Enforcement

David A. Reed


Elizabeth Fast

FEBRUARY 8 Real Estate Series: Understanding TRID Tolerance Cures Steven Van Beek

FEBRUARY 9Establishing Compliant E-SIGN Act Procedures for Electronic Documents & Statements

Steven Van Beek

FEBRUARY 13Part 2 – New FFIEC Consumer Compliance Rating System, Effective March 31, 2017: Violations of Law & Consumer Harm

Ann Brode-Harner


Elizabeth Fast

FEBRUARY 15 Qualifying Borrowers Using Personal Tax Returns Part 1: Schedules A, B, C & D Tim Harrington

FEBRUARY 16BSA Compliance Series: FinCEN’s CDD Rules & BSA Compliance: Why Preparing Now for the Fifth Pillar is Critical

Susan Costonis

2017 Webinars

Train with national thought-leaders in the credit union industry without ever having to leave your credit union. Webinars allow credit unions to train staff by participating in live webcasts through their web browser and listening to audio through their telephone or computer speakers. Or, by purchasing a recorded session, you can train your staff on-demand by computer, iPad, iPhone or Android. Select one of three registration options.

1. LIVE WEBINAR: 90 Minutes – $199 per connection (multiple people may attend)

2. RECORDED WEBINAR & FREE DIGITAL DOWNLOAD – $199 per connection (link may be distributed throughout credit union to train multiple people, and training can be downloaded to your PC).

3. BOTH LIVE AND RECORDED WEBINAR – $245 member (RECORDED WEBINAR & FREE DIGITAL DOWNLOAD is a recording of the live event including audio, visuals, and handouts and may be distributed throughout credit union to train people as well as downloaded for future use.)

Cheaper by the dozen: Order 12 webinars in one calendar year (including recorded programs), and your credit union will automatically receive a complimentary certificate for a free webinar!


2017 Webinars


FEBRUARY 21 Risk Management Series: Developing an Enterprise-Wide Risk Assessment Marcia MalzahnFEBRUARY 22 Flood Compliance in Lending Part 1: Loan Origination Ann Brode-HarnerFEBRUARY 23 Collection Law Essentials: Legalities, Landmines & More David A. Reed


Molly Stull

FEBRUARY 28 Imaged Documents: What to Keep, What to Destroy, What Holds Up in Court? Elizabeth Fast

MARCH 1 Qualifying Borrowers Using Personal Tax Returns Part 2: Schedules E & F Tim HarringtonMARCH 2 Compliance Questions & Issues in Deploying Mobile Remote Deposit Capture Jen Wasmund

MARCH 7UDAAP Challenges: Practices, Risk Mitigation, Regulator Expectations & Case Studies

Adam Witmer

MARCH 8 Hot Issues in Cyber Compliance, Including Recent Changes to the IT Handbook Brian VitaleMARCH 9 How to Audit Deposit Operations for Reg CC & D Compliance Ann Brode-HarnerMARCH 14 Fair Lending Risks in Third-Party Relationships David A. ReedMARCH 15 Flood Compliance in Lending Part 2: Post Loan Closing Ann Brode-Harner


Michele L. Barlow

MARCH 21Account Documentation Series: Opening Deposit Accounts Online: Rules, Risks & Best Practices

Susan Costonis

MARCH 22Securing Collateral Part 1: Form UCC-1 – Initial Filing & Perfection of Security Interests

Elizabeth Fast

MARCH 28 Director Series: The Board Evaluation Process: Steps, Tools & More Jeffrey C. GerrishMARCH 29 20 Common Collection Pitfalls Elizabeth FastMARCH 30 ACH Specialist Series: ACH Rules Update 2017 Jen Kirk

APRIL 4 Human Resource Dos & Don’ts for Supervisors Kay Robinson

APRIL 5Real Estate Series: CFPB Real Estate Loan Collection Rules for Mortgage Servicers & Your Credit Union

Elizabeth Fast

APRIL 6 Website & Social Media Common Compliance Violations John ZasadaAPRIL 11 Trust Your Instincts: Teaching the Frontline to Recognize Criminal Activity Barry ThompsonAPRIL 12 Managing TDRs Start to Finish: Initial Identification to Rewriting to Non-TDR Status Tommy Troyer

APRIL 13Risk Management Series: Developing a Risk-Based Compliance Audit for Your Loan Portfolio

Susan Costonis

APRIL 18Opening Donation, Memorial & Other Accounts for Nonprofit Organizations & Corporations

Susan Costonis

APRIL 19The Future of FinTech & Blockchain/Bitcoin: A Look at New Technologies Reshaping Financial Services

Lee Wetherington

APRIL 20 How to Build an Effective & NCUA Compliant MBL Credit Administration Program James R. DevineAPRIL 25 10 Steps to Creating Unparalleled Service Celeste Cook

APRIL 26BSA Compliance Series: BSA Compliance Hotspots: Regulators, Litigation, Policies & Procedures

Ann Brode-Harner

APRIL 27Securing Collateral Part 2: Form UCC-3 & Amending, Continuing or Terminating Security Interests

Elizabeth Fast



MAY 2 Security Officer Reports to the Board: Fulfilling Your Annual Requirement Barry ThompsonMAY 3 Revisiting TRID Line-by-Line Part 1: Loan Estimate Steven Van Beek

MAY 4ACH Specialist Series: Complex ACH Origination Issues for ODFIs: Compliance, Exceptions, Monitoring

Jen Kirk

MAY 9 Director Series: What the Board Needs to Know About Vendor Management Branan CooperMAY 11 Surviving an FFIEC IT Security Exam Randall J. Romes

MAY 16Securing Collateral Part 3: Legal & Compliance Issues in Obtaining Priority in Collateral, Including Purchase Money Security Interests

Elizabeth Fast

MAY 17Risk Management Series: Conducting an RDC Risk Assessment: Compliance Findings & Regulatory Guidance

Jen Wasmund

MAY 18HMDA Data Collection Rules: Preparing for the Extensive January 1, 2018 Changes

Susan Costonis


Elizabeth Fast

MAY 24Account Documentation Series: Nonresident Alien Accounts: Opening, Tax ID Numbers, IRS Issues & More

Dawn Kincaid

MAY 25 12 Key Elements of an Effective Digital Marketing Strategy Eric C. CookMAY 31 Mastering Escrow Compliance: Analysis, Rules, Forms & Accounting Ann Brode-Harner

JUNE 1 Developing the Perfect Sales Conversation Diane Pape Reed

JUNE 6Developing an Effective Process for Change Control: Shared Responsibilities, Implementation & Monitoring

Brian Vitale

JUNE 7 Report Writing for Auditors: Tips, Tools & Best Practices Molly StullJUNE 8 Revisiting TRID Line-by-Line Part 2: Closing Disclosure Steven Van BeekJUNE 13 Traditional & Roth IRA Plan Establishment & Required Amendments Frank J. LaLoggiaJUNE 14 Reporting Member Credit & Effectively Managing Credit Disputes David A. ReedJUNE 15 Debit Card Chargebacks: Rules, Rights, Challenges & Best Practices Diana KernJUNE 20 Supervisory Committees: Understanding Expectations & Avoiding Landmines David A. ReedJUNE 21 Real Estate Series: Adverse Action in Mortgage Lending: Are You in Compliance? Ann Brode-HarnerJUNE 22 BSA Compliance Series: New BSA Officer Training Bill ElliottJUNE 27 My Borrower Filed Chapter 11 Bankruptcy – Now What? Eric L. Johnson

JUNE 28The Top 10 Things You Need to Know About the CFPB’s Ammendments to Mortgage Servicing Requirements before October 19th

Steven Van Beek

JUNE 29ACH Specialist Series: Same-Day ACH: Preparing for Processing Debits, Effective September 15, 2017

Jen Kirk

JULY 6Director Series: Effectively Assessing Credit Risk & Defining Credit Risk Appetite for Directors

Tommy Troyer

JULY 11Account Documentation Series: Closing or Changing Deposit Accounts for Consumers & Businesses

Susan Costonis

JULY 13 Call Reports: Financial Statements & Schedules B-E Stephen J.M. Schiltz

JULY 18Creating an Effective Suspicious Activity Program: Efficiency, Examinations & Fraud

Veronica Madsen

JULY 19 Regulation E Series: Regulation E Fundamentals: Back to Basics Michele L. Barlow

JULY 20Working with Troubled Members: Loan Extensions, Deferments, Re-Aging, Refinancing & Incentives

David A. Reed

JULY 25 20 UCC Provisions You Must Know When Cashing or Depositing Checks Chris CollverJULY 26 E-Compliance Rules, Policies & Best Practices for Email, Web, Mobile & Social Media Nancy FlynnJULY 27 Risk Management Series: Conducting a Fair Lending Risk Assessment Bill Elliott

2017 Webinars


2017 Webinars


AUGUST 2 Advertising Compliance: Website, Print, TV & Radio Elizabeth Fast

AUGUST 3 Business Signature Cards & Resolutions: Entities, Authority & Documentation Mary-Lou Heighes

AUGUST 8 How to Legally Compensate Mortgage Loan Originators Elizabeth Fast

AUGUST 9Real Estate Series: Appraisals & Evaluations for Consumer Real Estate Lending: Interagency Guidance, Regulator Issues & FAQs

S. Wayne Linder

AUGUST 10 Dealing with Employee Discipline, Complaints, Performance Issues & More Diane Pape Reed

AUGUST 15Line-by-Line Review of the New Fannie Mae & Freddie Mac Uniform Residential Loan Application, Effective January 1, 2018

Michael Brode

AUGUST 16BSA Compliance Series: Job-Specific BSA for Deposit Operations: SAR Monitoring, 314(a) Requests & CIP

Susan Costonis

AUGUST 21Revisiting Your HMDA Policies to Include Comprehensive Changes Effective January 1, 2018

Molly Stull

AUGUST 22 New Compliance Officer Boot Camp Molly StullAUGUST 23 Vendor Problem Resolution: A Five-Step Approach David A. ReedAUGUST 24 When a Borrower Dies: Next Steps & Best Practices Elizabeth FastAUGUST 29 Keys to Transitioning from Member Business Lending to Member Business Services James R. DevineAUGUST 30 Regulation E Series: Comparing Regulation E with Visa & MasterCard Rules Diana Kern

SEPTEMBER 6 Understanding & Processing IRA Rollovers & Transfers Frank J. LaLoggia

SEPTEMBER 7Responding to Official Demands for Member Funds: Subpoenas, Garnishments, Summonses & Levies

Elizabeth Fast

SEPTEMBER 12 Regulator Issues for the Credit Analyst S. Wayne LinderSEPTEMBER 13 Account Documentation Series: Minor Accounts: Ownership, Documentation & Access Susan CostonisSEPTEMBER 14 Director Series: What Directors Should Know About Risk Management Ann Brode-HarnerSEPTEMBER 19 Managing & Mitigating Data Breaches: Fraud, Forensics & Incident Response Randall J. Romes

SEPTEMBER 20Supporting Documentation for the ALLL: Current Rules & Future Expectations Under CECL

Tommy Troyer

SEPTEMBER 21ACH Specialist Series: RDFI Returns: 2 Day vs. 60 Calendar Days – Understanding the Difference

Jordan Morell

SEPTEMBER 26Financial Literacy for Directors Part 1: Introduction to Key Risk Components at a Credit Union

Bryan Mogensen

SEPTEMBER 27 Step-by-Step SAR Completion: Dos & Don’ts Dawn Kincaid

OCTOBER 3 Surviving a TRID Compliance Exam Steven Van BeekOCTOBER 4 Countdown to the New HMDA Rules Effective January 1, 2018 Susan CostonisOCTOBER 5 Keys to Effective Employee Recruitment, Onboarding & Retention Kay RobinsonOCTOBER 11 Proper Repossession, Notice & Sale of Non-Real Estate Collateral Elizabeth FastOCTOBER 12 Real Estate Series: ARM & Balloon Payments: Clarifying the Confusion Bill Elliott

OCTOBER 16Are You Ready to Launch the New Fannie Mae & Freddie Mac Uniform Residential Loan Application by the January 1, 2018 Deadline?

Michael Brode

OCTOBER 17 The Only Guide to Understanding Share Insurance You'll Ever Need Chris CollverOCTOBER 18 Beyond EMV: Trends in Payments & What It Means for Credit Unions Lee WetheringtonOCTOBER 19 Financial Literacy for Directors Part 2: How to Interpret Key Ratios & Financial Statements Bryan Mogensen

OCTOBER 24All About 1099 Reporting Part 1: Forms 1099-A & 1099-C: Foreclosures, Repossessions & Debt Settlements

Elizabeth Fast

OCTOBER 25 Risk Management Series: Establishing or Maturing Your Vendor Risk Management Program Branan Cooper

OCTOBER 26BSA Compliance Series: Job-Specific BSA Training for the Frontline: CTRs, SARs, CIP & More

Susan Costonis

OCTOBER 31CECL Loss Estimation Methodologies: Using Your Credit Union's Data History to Create Workable Options

Tommy Troyer


2017 Webinars

CUTrainingNetCUTrainingNET is your new all-in-one training solution! Choose from nearly 50 recorded webinars in bundles of 10 at a discounted rate of up to 10%! Once you have selected your webinars, a webpage will be created containing links to your chosen training. You can customize this page with your credit union’s logo and colors and then share it with any employee or board member. Your customized website will be accessible via desktop or mobile devices and available 24 hours a day, for up to one year.

To learn more, visit http://mwcua.com/education/webinars/.


NOVEMBER 2 Cost-Effective Strategies to Enforce Creditor Rights in Consumer Bankruptcies Elizabeth FastNOVEMBER 8 When a Depositor Dies: Next Steps & Best Practices Elizabeth FastNOVEMBER 9 Regulation E Series: Auditing for Regulation E Compliance Ann Brode-Harner

NOVEMBER 14Account Documentation Series: Accepting Powers-of-Attorney on Deposit Accounts

Elizabeth Fast

NOVEMBER 15ACH Specialist Series: Federal Government ACH Payments: Reclamations & Garnishments

Jen Kirk

NOVEMBER 16 Director Series: Required Compliance for the Board & Senior Management Dawn KincaidNOVEMBER 28 Avoiding Employee Job Misclassification Issues: Getting It Right! Diane Pape ReedNOVEMBER 29 OFAC Sanctions Compliance: Update, Expectations & Best Practices Brian VitaleNOVEMBER 30 Robbery Preparedness for All Staff Carol Dodgen

DECEMBER 5 Conducting a Collections Risk Assessment David A. ReedDECEMBER 6 BSA Compliance Series: Job-Specific BSA Compliance for Lenders Susan Costonis

DECEMBER 7New Security Officer Training: Responsibilities, Best Practices & Skill-Building Tools

Barry Thompson

DECEMBER 12All About 1099 Reporting Part 2: Forms 1099-INT & 1099-MISC: Vendor Payments, Prizes & Interest on Deposit Accounts

Elizabeth Fast

DECEMBER 13Risk Management Series: ACH Risk Management & Assessment: Risks, Controls & Ratings

Jen Wasmund

DECEMBER 14 Real Estate Series: Mortgage Loan Disclosure Timing Issues Steven Van BeekDECEMBER 19 The ALLL with TDRs & Foreclosed Assets Stephen J.M. Schiltz

DECEMBER 20Preparation Plan for CDD Changes to Beneficial Ownership Rules: Effective May 11, 2018

Susan Costonis


All of the classes that I have attended that MWCU Association puts on have been very good and I have been able to come away from the class with a lot of good information.


2017 Special Webinar Series

In 2017 we will offer seven specialized webinar series. Each series contains six topic-specific webinars—which can be accessed live or on demand—at a discounted rate. The webinars contained within each series can still be accessed individually, but by registering for an entire series, you will gain access to a package of webinars at a discounted rate. The webinar series for 2017 include Account Documentation Series, ACH Series, BSA Compliance Series, Director Series, Real Estate Series, Regulation E Series, and Risk Management Series.

Account Documentation SeriesThe Account Documentation Series (6 sessions) will address areas from due diligence at account opening – both in person and online – to the more complex issues of powers-of-attorney and nonresident alien and minor accounts. Closing and changing deposit accounts for consumers and businesses will also be addressed.

1/12/2017 Compliance & Due Diligence at Account Opening 3/21/2017 Opening Deposit Accounts Online: Rules, Risks & Best Practices 5/24/2017 Nonresident Alien Accounts: Opening, Tax ID Numbers, IRS Issues & More7/11/2017 Closing or Changing Deposit Accounts for Consumers & Businesses9/13/2017 Minor Accounts: Ownership, Documentation & Access 11/14/2017 Accepting Powers-of-Attorney on Deposit Accounts

ACH SeriesThe ACH Series (6 sessions) will cover a wide variety of pertinent topics, including operating rules, returns, exceptions, adjustments and complex issues for ODFIs. We will also address impending rules for processing Same Day ACH debits as well as Federal Government ACH payments. This series is an opportunity for the ACH specialists in your institution to enhance their hands-on, practical skills.

1/19/2017 Direct Deposit Tax Refunds: Posting & Exceptions3/30/2017 ACH Rules Update 20175/4/2017 Complex ACH Origination Issues for ODFIs: Compliance, Exceptions, Monitoring6/29/2017 Same-Day ACH: Preparing for Processing Debits, Effective September 15, 20179/21/2017 RDFI Returns: 2 Day vs. 60 Calendar Days – Understanding the Difference11/15/2017 Federal Government ACH Payments: Reclamations & Garnishments

BSA Compliance SeriesThe BSA Compliance Series (6 sessions) will provide the most current requirements, trends, guidance, and practical application for successful BSA results. Participants, from the newer BSA officer to the most experienced BSA professional, will benefit from the range of topics addressed. The series will also provide necessary job-specific training for deposit operations, frontline, and lending staff.

2/16/2017 FinCEN’s CDD Rules & BSA Compliance: Why Preparing Now for the Fifth Pillar is Critical4/26/2017 BSA Compliance Hotspots: Regulators, Litigation, Policies & Procedures6/22/2017 New BSA Officer Training 8/16/2017 Job-Specific BSA for Deposit Operations: SAR Monitoring, 314(a) Requests & CIP10/26/2017 Job-Specific BSA Training for the Frontline: CTRs, SARs, CIP & More12/6/2017 Job-Specific BSA Compliance for Lenders


Series Pricing - 6 Webinars per Series$999* for the entire series (Live OR Recorded) A Savings of $195!

$1,230* for the entire series (Live AND Recorded) A Savings of $240!


Director SeriesThe Director Series (6 sessions) is designed exclusively for directors. This series will ensure directors understand their management oversight and enterprise risk governance responsibilities.

1/10/2017 Credit Union Success Guide: Best Steps for Success in a Difficult Environment3/28/2017 The Board Evaluation Process: Steps, Tools & More5/9/2017 What the Board Needs to Know About Vendor Management7/6/2017 Effectively Assessing Credit Risk & Defining Credit Risk Appetite for Directors9/14/2017 What Directors Should Know About Risk Management 11/16/2017 Required Compliance for the Board & Senior Management

Real Estate SeriesThe Real Estate Series (6 sessions) will help you understand and manage the new rules, risks, and compliance challenges, including the most confusing aspects of TRID (tolerance cures and disclosure timing issues), specific collections techniques for mortgage servicers, adverse action issues, and ARM and balloon payments.

2/8/2017 Understanding TRID Tolerance Cures4/5/2017 CFPB Real Estate Loan Collection Rules for Mortgage Servicers & Your Credit Union6/21/2017 Adverse Action in Mortgage Lending: Are You in Compliance?8/9/2017 Appraisals & Evaluations for Consumer Real Estate Lending: Interagency Guidance, Regulator Issues & FAQs10/12/2017 ARM & Balloon Payments: Clarifying the Confusion12/14/2017 Mortgage Loan Disclosure Timing Issues

Regulation E SeriesThe Regulation E Series (6 sessions) will provide the current requirements, trends, guidance, and practical application for successful implementation of Reg E. It will address an array of areas, including fundamentals, debit card error resolution, provisional credit, and auditing for regulatory compliance. Training will also cover the confusing issue of comparing Regulation E with Visa/MasterCard rules.

2/7/2017 Handling Provisional Credit Under Reg E: Rules, Best Practices & FAQs3/16/2017 Regulation E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation5/23/2017 How to Handle Unauthorized Electronic Fund Transfers Under Reg E7/19/2017 Regulation E Fundamentals: Back to Basics8/30/2017 Comparing Regulation E with Visa & MasterCard Rules11/9/2017 Auditing for Regulation E Compliance

Risk Management SeriesThe Risk Management Series (6 sessions) will focus on risk at the enterprise level and also provide an overview of compliance and best practices in managing and mitigating risk with lending, ACH, remote deposit capture, and vendors.

2/21/2017 Developing an Enterprise-Wide Risk Assessment4/13/2017 Developing a Risk-Based Compliance Audit for Your Loan Portfolio5/17/2017 Conducting an RDC Risk Assessment: Compliance Findings & Regulatory Guidance7/27/2017 Conducting a Fair Lending Risk Assessment10/25/2017 Establishing or Maturing Your Vendor Risk Management Program12/13/2017 ACH Risk Management & Assessment: Risks, Controls & Ratings

*Discounted pricing is only available to those credit unions that sign up for an entire series at one time and by December 29, 2017. Otherwise regular pricing will apply. Webinar series do not qualify for the Cheaper by the Dozen promotion.

Register for a complete series and save! Contact Jaquetta Ward at 800-477-1697 ext. 2238 for more information.Cancellation Policy: Cancellation deadline and fee details are listed online for each event at www.mwcua.com.

2017 Special Webinar Series


National Certification Programs

CUNA’s self-study learning is a flexible, affordable way to strengthen current abilities and enhance opportunities for advancement. Courses are provided in print and online formats, and college credit options and recognition opportunities are available. For proven results, exams are offered for every course, as well as a number of designations across multiple credit union disciplines. Let others know you are a professional who has successfully demonstrated a deep understanding in your area of expertise.

Certificate Programs:Whether you’re online with CUNA Professional Development Online (CPD Online) or using their print courses, the best on-demand, flexible, self-study credit union training is at your fingertips. For proven results, exams are offered for every course, as well as a number of designations across multiple credit union disciplines.

CU Advance is an interactive, competency-based learning program offered through CPD Online. Learners take courses based on their own personal competencies, knowledge, training and experience. Each CU Advance learning module consists of 5-6 courses. Each course is designed to provide 20-30 minutes of optimum learning enjoyment. CU Advance offers a uniquely difference learning experience because it has:

• Blended learning that incorporates a variety of delivery channels including print, audio, video, web and instructor-led.

• Learner-directed courses that give your employees the flexibility to take modules in any order and test out of courses with pre-tests.

• Competency-driven career pathing built to help learners move toward the career path of their choice within the credit union.

• Experiential learning, including interactive exercises, community chat rooms, field trips to additional resources, practice activities, simulations, case studies and printed materials.

STAR and MERIT offer practical job-specific training courses designed to develop staff to their top performance potential. These traditional courses are offered in both print and online formats to make learning easy. One final exam per course provides the student the opportunity to test their knowledge.

Designation Programs:Bank Secrecy Act Compliance Specialist (BSACS)Certified Credit Union Executive (CCUE)Certified Credit Union Financial Counselor (CCUFC)Certified Credit Union Internal Auditor (CCUIA)Certified Credit Union Volunteer (CCUV)Credit Union Business Development Professional (CUBDP)Certified Credit Union Investments Professional (CCUIP)Credit Union Business Lending Professional (CUBLP)Credit Union Compliance Expert (CUCE)Credit Union Certified Marketing Executive (CUCME)Credit Union Enterprise Risk Management Expert (CUERME)

To learn more and to order courses go to www.cuna.org, and visit the Training & Events tab.

100 % CUNA Center for Professional Development is committed to providing a quality learning experience with cutting-edge topics and expert instructors. If for some reason you are not fully satisfied, contact CUNA for a full refund or credit.


Instructor Bios

Michael R. Christians Senior Federal Compliance Counsel, CUNA

Michael Christians assists credit unions across the country with ensuring their compliance programs conform to federal rules. In addition, he helps credit unions strategically plan for upcoming compliance changes, provides counsel relative to current laws and regulations, and offers training and education services to credit union professionals. As a recognized speaker on the national circuit, Michael regularly presents at CUNA’s compliance schools and other regulatory compliance

educational events.

Michael has more than 19 years of experience in the financial services industry in a variety of legal and compliance related positions. He obtained his JD with honors from Drake University Law School in Des Moines, Iowa. Michael was admitted to the Iowa State Bar in April 2014 where he is licensed to practice law. Michael has earned CUNA’s Credit Union Compliance Expert (CUCE) designation.

Howard A. (Art) Dillon, Jr. Trainer, Peregrine Leadership Institute

Art Dillon has worked as a leadership consultant and trainer for Peregrine Leadership Institute since 2006. Art has a diverse background in leadership, management, and organizational development in the public and private sectors as an educator, public speaker, community volunteer, and mentor. Art’s leadership training and experience include both military service and public education. Art was drafted into the U.S. Army from his home in British Columbia during the Vietnam War. He became a

commissioned officer, earned his pilot’s wings, and served as a helicopter pilot with the 101st Airborne Division in Vietnam. During 32 years of active duty and National Guard service, Art held a number of key staff and command assignments, and graduated from Command and General Staff College as well as the U.S. Army War College. Art retired from the military in 2006 as a Brigadier General and Commander of the Wyoming Army National Guard.

As an educator, Art served for 30 years as a teacher or principal. In 2006, Art retired as Principal of Colorado’s first Core Knowledge School, Traut Core Knowledge School in Fort Collins, Colorado. During Art’s 13 years as principal, Traut was designated a National School of Character in 1999, and earned a “John Irwin School of Excellence” rating by the Colorado Department of Education five times from 2000-2006. Art’s formal education includes a B.Ed. in secondary education from Simon Fraser University in Burnaby, B.C., Canada; a M.Ed. in administration from Colorado State University in Fort Collins, Colorado; an Ed.S. in educational leadership and policy studies from the University of Northern Colorado in Greeley, Colorado; and a superintendent’s license. Art’s strengths include leadership training, curriculum development, character education, leading change, and strategic planning and decision making.

Mary-Lou HeighesPresident & Founder of Compliance Plus, Inc.

Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has been helping financial institutions with the development of compliance programs since 2000. She provides compliance training all over the country for various trade associations and financial institutions, and also speaks at numerous financial institution conferences throughout the country. Mary-Lou has been an instructor at regulatory compliance schools, and conducts dozens of webinars for organizations

throughout the country.

Mary-Lou has been involved financial institutions since 1989. She has over 20 years’ worth of compliance experience. Before starting Compliance Plus in 2000, she spent five years working in the trenches and seven years providing compliance assistance through a state trade association Information Hotline, working on state and federal laws and regulations and writing and editing advisory bulletins on changes to regulations affecting financial institutions.


Instructor Bios

Bruce Jolly, JD Partner, Reed & Jolly, PLLC

Bruce Jolly has represented credit unions since 1978 when he joined the staff of the Credit Union National Association where he became Washington Counsel. He has been involved in significant credit union legislation since that time, including testifying before various committees of Congress on issues ranging from taxation to field of membership. In 1998, he was the Senate Banking Committee’s expert witness on the field of membership issue as HR 1151 progressed to enactment.

Since leaving CUNA, Bruce has been involved in credit union representation on matters ranging from new product development to the Nationwide FCU sale in which members received an unprecedented $79 million for their ownership interests in the credit union. His practice includes advice on regulatory compliance, mergers, new charters, enforcement actions and strategic planning in the ever changing world of credit union regulation. Long familiar with the requirements of the Bank Secrecy Act and obligations under the rules of the Office of Foreign Asset Control, Bruce provided support for credit union efforts throughout the United States in preparing and implementing the USA PATRIOT Act’s “Know Your Customer” rules when they became effective after September 11, 2001.

Bruce graduated from the University of North Carolina with a degree in journalism and from its law school with his JD. He is a member of the American Bar Association as well as the state bars of Virginia, North Carolina, Maryland and the District of Columbia.

Julie KappenmanDirector of Association Compliance Services, Mountain West Credit Union Association

Julie Kappenman has been involved in the credit union movement since 1989. She began her career in Minneapolis, MN where she worked for Teachers Federal Credit Union as an accounting intern. She was then hired by the National Credit Union Administration, (NCUA) as an examiner, where for nine years she conducted examinations of credit unions with varying asset sizes and complexity throughout the Midwest. Next, she became an Economic Development Specialist for NCUA where

her role was expanded to include training and consulting for small and low-income credit unions throughout the country. As an Economic Development Specialist, Julie assisted in starting five new credit unions, authored “The Interim Audit Procedures Manual” for Supervisory Committees, and provided one-on-one and group training sessions to numerous credit unions in a variety of areas including business development, compliance, and auditing. Julie joined Compliance Solutions in May 2009 as a contractor. In this role, she performed on-site compliance reviews, regulatory updates for program materials, and compliance training.

Julie joined the compliance team at The Mountain West Credit Union Association as the Director of Association Compliance Services in 2012. She has a bachelor of science degree in accounting from Southwest State University in Marshall, MN and holds the Credit Union Development Educator (CUDE), Bank Secrecy Act Compliance Specialist (BSAS), and Credit Union Compliance Expert (CUDE) certifications.

Ben Maas, CIS, CIP, CISP IRA Training Consultant, Ascensus, Inc.

Ben Maas is a Training Consultant with the Resource Development department at Ascensus. Ben conducts IRA training programs nationwide. His expertise includes Traditional and Roth IRAs, Coverdell education savings accounts, health savings accounts, and SEP and SIMPLE IRA plans. He also leads the development, design, implementation, assessment, and maintenance of the IRA University curriculum.

Ben joined Ascensus in 2005 as a member of the IRA Call Center prior to becoming a training consultant. He received a bachelor of business administration degree in finance from the University of Wisconsin–Whitewater. He


Instructor Bios

has earned the Certified IRA Specialist (CIS) designation through Ascensus, the Certified IRA Professional (CIP) through the National Association of Federal Credit Unions (NAFCU), and the Certified IRA Services Professional (CISP) designation through the American Bankers Association (ABA). He is a member of the Association for Talent Development (ATD).

Steven R. Mount, MSLeadership Consultant, Peregrine Leadership Institute

Steve Mount has served in The U.S. Army and worked in the mining industry in Southwest Wyoming. With nearly 40 years of leadership experience, he has held positions ranging from first line leader to executive level positions. He is a proven leader with extensive knowledge in management and leadership at various levels.

He worked for FMC Green River for 24 years in a wide range of positions before retiring in order to become a full time Guardsman in 2002. Steve first enlisted in the U.S. Army in 1974 and was commissioned as a second lieutenant in 1984. During his service he commanded at all levels, from company command to his last position as the Army Commander for the Wyoming Army National Guard. He has also served in key staff positions to include serving as Fire Support Coordinator for US Forces- Iraq in 2010 and Eighth Army Wartime Deputy Commanding General for Operations in Korea from 2013-2016. He retired as a Brigadier General in June of 2016 after serving for over 40 years.

Steve has a BS degree from Liberty University and a master’s degree in strategic studies from the U.S. Army War College in Carlisle, PA.

Olin Oedekoven, PhD President and CEO, Peregrine Leadership Institute

Dr. Olin O. Oedekoven has over 30 years of leadership experience at all organizational levels from first-line leader through strategic leadership. Olin has extensive work experience in both the public and private sectors with a comprehensive background in management, business administration, and organizational leadership.

Olin graduated from South Dakota State University with a bachelor of science in wildlife and fisheries sciences. He received a MA in wildlife management from the University of Wyoming and an MBA and doctorate in business administration with specializations in management and public administration from Northcentral University. Olin also completed a post-doctoral program in human resource management.

Olin is a graduate of the Army Command and General Staff College and the U.S. Army War College where he received a master’s degree in strategic studies. His military experience includes senior staff, battalion command, and brigade command assignments. Olin retired from the National Guard in 2011 as a Brigadier General after nearly 33 years of military service. In his last assignment, he was the Deputy Adjutant General for the Wyoming National Guard, an organization with nearly 3,500 members.


Instructor Bios

David Reed, JD Partner, Reed and Jolly, PLLC and Founder of CU Doctor

David Reed has an engaging speaking style that has garnered him status as a regular lecturer nationwide on topics such as regulatory compliance, consumer lending, bankruptcy and collections. And, he offers facilitation services and a full range of on-site training programs that can be delivered to the Board, executive team, managers or frontline staff.

A former trial attorney and Vice President and General Counsel of a large credit union, David is particularly noted as an expert in the areas of credit union operations, bankruptcy and collections. He has been selected to train NCUA Field Examination and Audit Staff on numerous issues including ID Theft Red Flags, S.A.F.E. Act, Third Party Contract Management and Bankruptcy matters. He also serves as editor of several industry manuals including Collections Manual for Credit Unions and Bankruptcy Guide for Credit Unions.

David received his undergraduate degree from Virginia Tech in 1986 and his JD from George Mason University School of Law in 1989. He is a Certified Compliance Officer.

Deborah K. Robbins, SPHRChief Operating Officer, Peregrine Leadership Institute

Deborah Robbins has over 30 years’ leadership experience in the public sector, private sector and non-profit organizations at all organizational levels from line employee to senior leadership. With 14 years in the public sector, Deborah has a good understanding of the challenges faced by state and local governments. Deborah has worked in the mining industry in both the site and corporate environments.

Her background covers a wide spectrum of Human Resource generalist disciplines including succession planning, leadership development, organizational development, individual development, conflict resolution, change management, handbook design, recruiting and retention, internal investigations and safety.

Debbie was an adjunct faculty member for the University of Mary’s Accelerated Masters Programs, teaching human resource management. She recently moved back to Gillette, WY from Mudgee, New South Wales, Australia where she lived for three years.

Deborah holds a bachelor of science degree in personnel management and industrial relations and a master of public administration from the University of Wyoming. She is a graduate of the CDR Associates as a mediator and holds the SHRM designation of Senior Professional in Human Resources (SHRM-SP) and (SPHR). She is a certified coach and trainer with the John Maxwell Group.

Mark Robey, JDSVP, Regulatory Affairs, Mountain West Credit Union Association

Mark Robey oversees a team of compliance experts providing regulatory compliance assistance to member credit unions. He is responsible for developing and maintaining relationships with state and federal regulators to advocate for fair and balanced oversight of credit unions. Mark was appointed by Colorado Governor John Hickenlooper to serve on the Uniform Consumer Credit Code Council of Advisors in 2010.

Mark has been with the Mountain West Credit Union Association since 1992. He served as the Association’s General Counsel from 2005 to 2011 before being named Senior Vice President of Regulatory Affairs. Mark served as Director of Information and Research from 1997 to 2005. Mark has over 30 years of experience in many different areas of the financial services industry including accounting, member services, teller and commercial loan analysis.

Mark holds a bachelor’s degree in accounting from Metropolitan State College of Denver, and received his JD from the University of Denver. He is licensed to practice law in the state of Colorado and has written multiple compliance articles for Credit Union Magazine.

And their future.Supporting your success.

CORP-1384152.1-0116-0218 © CUNA Mutual Group, 2016 All Rights Reserved.CORP-1384135.1-0116-0218 © CUNA Mutual Group, 2016 All Rights Reserved.

CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and af� liates. Life, accident, health and annuity insurance products are issued by CMFG Life Insurance Company. Property and casualty insurance products are issued by CUMIS Insurance Society, Inc. Each insurer is solely responsible for the � nancial obligations under the policies and contracts it issues. Corporate headquarters are located in Madison, Wis.

Every moment of every day, a credit union makes a difference in a member’s life. We’re proud to play

a role, with insurance and investment products that help plan, protect and invest for your future,

while strengthening the financial future of your members — and their trust in you.

Learn how our approach puts you at the center of everything we do at cunamutual.com.

CORP-1384135.1-0116-0218_CorporateMotorcyle_ColorFP.indd 1 1/13/16 4:55 PM

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