2017 house of delegates annual meeting george r. brown

2017 House of Delegates Annual Meeting

October 17, 2017

George R. Brown Convention Center

Call to Order

2017 IFMA House of Delegates

Annual Meeting

Bill O’Neill, CFM

Chair

Welcome and Opening

Comments

Bill O’Neill, CFM

Chair

Together IFMA Succeeds

Minutes of the 2016 House of

Delegates Annual Meeting

Linda Pate

Corporate Secretary

2016/17 Financial Report

and Audit Update

Lynn Baez, CFM, SFP, FMP

Second Vice Chair

Financial Report

Consolidated Statement of ActivitiesPre-Audit FY 2017

June 30

FY 2017

Budget

FY 2016

June 30

Operating Revenues

Membership 4,675,952$ 4,492,237$ 3,923,793$

Professional Development 4,473,500 4,545,948 4,110,881

Conferences & Events 5,387,161 5,392,782 4,493,289

Publications 905,305 917,670 741,161

Research 2,185 - 2,248

Councils 38,216 - -

Other Revenue 384,878 386,468 383,378

Subsidiaries 259,432 109,558 250,889

Total Operating Revenues 16,126,629 15,844,663 13,905,639

Operating Expenses

IFMA 9,837,611 9,652,898 8,854,377

Subsidiaries 221,035 - 90,108

Total Operating Expenses 10,058,646 9,652,898 8,944,485

Gross Margin 6,067,983 6,191,765 4,961,154

IFMA 6,399,079 6,705,943 5,393,776

Subsidiaries 105,594 - 121,439

6,504,673 6,705,943 5,515,215

(436,690) (514,178) (554,061)

Non-Operating 298,928 15,072 (272,579)

Net Income/(Loss) (137,762)$ (499,106)$ (826,640)$

Total Management, General & Admin Expenses

Net Operating Gain/(Loss)

Management, General & Admin Expenses

FY 2017 Major Initiatives

• Onetime expenses associated with Define.fm marketing campaign.

• One time transition expenses associated with launching FM.training

• Enhanced communications channels

• Investment in European Chapter Support with WWP Europe and hiring Lara Paemen

• Relaunch of WWP – Europe

• Additional work/analysis on CRM

• First international board meeting in London

• Knowledge Library improvements

• Launch of Regional Advisory Boards

• Rebranding of global conferences under World Workplace

• Funding of research projects

Financial Trend (2012-2017)

10

Revenue Composition

Membership, 29.0%

Professional Development,

27.7%

Conferences &

Events , 33.4%

Publ ications,

5.6%

Other Revenue, 2.6%

Subs idiaries, 1.6%

Consolidated Statement of Financial Position

Pre-Audit FY 2017

June 30

FY 2016

June 30

Current Assets

Cash 473,889$ 227,772$

Accounts Receivable, net 1,032,639 963,091

Foundation Receivable, net 534,275 372,802

Inventory 29,888 55,865

Prepaid Exps & Deferred Program Costs 442,484 421,740

Total Current Assets 2,513,175 2,041,270

Investments 3,972,599 3,805,239

Property and Equipment, Net 1,835,369 1,954,821

Other Assets 693,600 658,688

Total Assets 9,014,743 8,460,018

Liabilities

Accounts Payable Trade 379,614 231,514

Accounts Payable - Chapters & Councils 146,812 211,635

Accrued Expenses 930,494 600,569

Deferred Revenue 4,241,586 4,496,016

Portfolio Loan 1,444,193 910,478

Total Liabilities 7,142,699 6,450,212

Net Assets

Beginning of Year Net Assets 2,009,806 2,836,447

Net Income (Loss) (137,762) (826,641)

Total Net Assets 1,872,044 2,009,806

Total Liabilities and Net Assets 9,014,743$ 8,460,018$

FY 2018 Budget

FY 2018

IFMA

Revenue 17,586,369

Expenses (17,167,600)

Net Operating Income/ (Loss) 418,769

China 3,745

India (44,000)

RBI (164,561)

BETA (128,430)

Consolidated Net Operating Income/(Loss) 85,523

FY 2018 Capital Budget

Capital Item FY 2018

PD Updates 285,000

CRM Enhancements 65,000

Trademarks 60,000

FM.Training Enhancements 30,000

IT Updates and Enhancements 20,773

460,773$

Annual Audit

Annual Audit

Audit Committee Members

• Melissa Van Hagan, IFMA Fellow, CFM - Committee Chair

• Lynn Baez, CFM, SFP, FMP - IFMA Board Liaison/IFMA Second Vice Chair

• Michael Feldman, FMP, CM - Committee Member

• Barry Lynch, IFMA Fellow, CFM, SFP - Committee Member

• Sandra Oliver, Past Chair (non-voting committee member)

Audit firm – Briggs and Veselka (Houston, TX)

• 6 years experience with IFMA

• Foundation using the same group

• Annual tax filing

Progress/Status:

• Original scheduled audit review with the Audit Committee was October 9th. It was delayed mainly due to Hurricane Harvey which impacted our staff and the audit staff. With consideration of WWP, it has been rescheduled for November 6-7.

IFMA Foundation

Overview and UpdateOctober 17, 2017

Nancy Johnson Sanquist, IFMA Fellow, IFMA Foundation Vice Chair

Planon Corporation

Now in Paperback

“Work on the Move” Track in Stockholm

One a cold January day in 2014, an economic developer gave a lucky few of us at the IFMA Foundation a dream…

What if we could bring the excitement of an FM career to every level of the educational system… to plant the idea of one day becoming a Facility Manager as aspirational as being a doctor, lawyer or, heaven help us, an accountant…

because the truth of the matter is, none of those professions could operate without…

Zenobia Barlow, “Confluence of Streams”

"Children are born with a sense of wonder and an affinity for Nature. Properly cultivated, these values can mature into ecological literacy, and eventually into sustainable patterns of living."

And so high school students (1000) came to Chaffey College on a Friday in October ….

Previous to this…On the beach one sunny afternoon in SoCal, Diane Coles-Levine and Tony Soriano figured it

out as they watched the Surf Riders and the mermaids clean up the beach…it was all about saving the

environment that young people cared about…plus…

Describing a career in FM that brought with it BIG SALARIES…

“Are youkiddin’ me?”

“Nope, $81,000/year with 2 year FM Degree”

High SchoolStudent

Wise StudentCounselor

And so they came to play games and learn the value of FM

B. 1883 as agricultural school and part of USC which it separated from in 1906 in California.

It was held at…..

Jim Caldwell

Chaffey and De Anza Community Colleges…

Vanessa Thomas

Christopher Ramirez

IFMA Student Chapter at Chaffey

Sponsored by Christopher Jonathan Ramirez & Associates – 30 memberships!!!!

The Scholarship Winners…

Many from the31 AccreditedDegree Programs fromall over the world…And soon to be froma new academicRecognition Program…

New: Recognized Built Environment Program

Univesity of Wageningen

Other Chapters and GWI Work

• Partnership with Dallas County Community College District

• Regional employer survey underway to establish demographic baselines

• Compression planning with key local stakeholders to set action plan

• Possible PTEC program engagement• TX Workforce Commission, economic

development agencies engaged

• PTEC Opportunities • Annual IFMA Foundation Support Gift

• GWI Committee Formed• Community Readiness Assessment

work underway• Tennessee-wide scope• One or more TN ADPs by WW 2022

The IFMA Chapters…

Greater Triangle

Phoenix

SoCal Wine TastingLB Yacht Club

The Bad Boys of Foundation Golf

NYC

Jeff John

• June SoCal Golf Outing• East Bay Golf Event

New: Employee Assistance Fund

Hurricane Harvey Devastated Homes…We Raised $30,000 for impacted IFMA staff!!

New Era of FM?

Our Super-Heros: The GWI Advisors…

(C&W Services)

Why WE Support GWI?

• Apprentices Program (+ 12/year)• Veterans in FM (75 hired in last year)• Community Outreach (in chronically

underemployed populations• Leadership Development Program• WhatisFM.com

GWI

“One last insight from our friends at Harvard: Building SKILLS ECOSYSTEMS takes time. Their studyestimates the need for 3-5 years of STEADY FUNDING. We’re in it for the long term, with our programs, and

with our 5 year commitment to GWI…I would like to encourage everyone in the industry to join us in supporting this collaborative effort through sponsorship of the GWI..

What’s left for us to do…

Congratulate

PAULINE KARANJAUniversity of North Carolina

and the

INTERNATIONAL STUDENT OF THE YEARBSc Construction Management,

Anglia Ruskin University, UKMS Construction and FM, UNCC

@Scholarship Awards CeremonyTonight before Gala@7:00 pm

Rice Hotel

Introducing a NEW ERA OF FM…

International Credentials

Commission (ICC) Year-in-Review

Christopher P. Hodges, PE, CFM, IFMA Fellow

ICC Incoming Chair

Role of the ICC

The Commission is responsible for:

• Guiding and overseeing

– activities related to IFMA’s credentials –

CFM, FMP and SFP

– developing new credentials

• Determining the standards which FM

professionals ‘operate’ or ‘are measured’

against

• Ensuring compliance with third-party

accreditation standards

ICC Team

ICC Commissioners

• Steve Jones, CFM, Chair

• Dean Hitchcock, CFM, Chair, CFM Scheme

Committee Chair

• Mark R. Sekula, IFMA Fellow, CFM, FMP,

SFP, FMP Scheme Committee Chair

• Chris Hodges, P.E. IFMA Fellow, CFM,

FMP, FRICS, SFP Scheme Committee Chair

• AnaMaria Mihuta, CFM, FMP

• Paul A Ratkovic, CFM, FMP

• Meredith Thatcher, IFMA Fellow, CFM,

FMP

• David Wilson, CFM, IFMA Fellow

• Linda McBain Waters, CFM, SFP

• Vaughn Halliday, FMP, PMP

• Stephen Brown, CFM, FMP, SFP

CFM Scheme Committee

• Dean Hitchcock, CFM - CFM Scheme

Committee Chair

• Ted Cohen, CFM, MBA, MPA, PMP

• Linda DeTienne, CFM, GRP, BOC

• James Hilf, CFM

• David King, CFM, SFP, AIA, LEED AP

• Casey Martin, CFM, SFP

• John Parsons, CFM

• Gail Perry, CFM

• Fred Weiss, IFMA Fellow, CFM

Exam Development Task Force

1. Sheila Sheridan, RCFM, IFMA Fellow -

Chair

2. Matt Anderson, CFM

3. Bobbie Fichter, CFM

4. Michael Zucchero, CFM, PE, LEED GA

5. John Nazari, CFM

6. Cristine Karasek, CFM, SFP

ICC Team

FMP Scheme Committee

1. Mark Sekula, IFMA Fellow, CFM, FMP - FMP Scheme Committee

Chair

2. Robert Blakey, CFM, SFP, FMP, CEM,LEED

3. Jerry DiCola, CFM, SFP, FMP, LEED GA

4. Stephen Galloway, CFM

5. Kathryn Nelson, CFM

6. Bryan Neuhaus, CFM

7. Raphael Onovo, CFM, FMP

8. Donald Rogers, CFM

SFP Scheme Committee

1. Chris Hodges, IFMA Fellow, CFM - SFP Scheme Committee

Chair

2. Jeff Allcroft, CFM, CEM

3. Trudy Blight, CFM, SFP

4. Bill Conley, IFMA Fellow, CFM, SFP, FMP

5. Christine Karasek, CFM, SFP

6. Vic Reece, CFM, FMP, SFP

7. Erik Selvig, CFM, LEED AP

8. Doug Yon

FY 2017 Accomplishments

• Completed a comprehensive content analysis and mapping project to establish a content blueprint framework

• Updated the CFM Performance Standards

• Created strategy planning document outlining updates to the credentials

• Conducted comprehensive Needs Assessment for the CFM Accreditation project

• SFP Scheme Committee eliminated the Term of Validity (TOV)

FY 2017 Accomplishments

The CFM Scheme Committee:

• Updated the Recertification Worksheet

• Option to pay renewal in yearly installments

• January renewal cycle

• Enhanced ethics requirement

Additional Activities

• The ICC and Scheme Committees have been engaged

in various aspects of the RICS collaboration over the

past year.

• The ICC’s role is to ensure the strategic planning,

guidance and oversight of all activities related to IFMA’s

credentials.

• The transition created a variety of challenges which the

ICC and respective Scheme Committees have been

addressing over the past twelve months.

• The ICC will continue to do their fiduciary duty in

monitoring the collaboration activity as it relates to the

credentials.

Looking Ahead…

• Complete the FMP Practice Analysis

• Updating the operating rules and creating two

Commissions:

– International Certificate Program Commission

– International Certification Scheme Commission

• Update the CFM Exam

• Create Body of Knowledge to drive content strategy for

courses and updates to certificate programs

Questions & Answers

ICC Public Meeting

Thursday, October 19th at

9:00 a.m. in room 350D

The ICC will conduct an annual meeting at WWP.

Anyone with comments/questions is encouraged to

participate.

State of the Association Report

Bill O’Neill, CFM – Chair

Graham Tier, CFM, FMP, MRICS – First Vice Chair

Tony Keane, CAE – President and CEO

Update Items

• IFMA-RICS Collaboration Update

• ISO Update

• Member Support Statistics

• Engage

• Knowledge Library

• FM Research & Benchmarking Institute

• BETA

• Government Affairs

• Requested Items Not Covered Elsewhere

RICS COLLABORATION UPDATE

Why RICS Collaboration?

• Increase global awareness of FM

• Other organizations were and still are

wanting IFMA to take out the “I”

• Increase the global recognition of the CFM

• Leverage the RICS global network of

offices and staff

• Shared common goals

– Reduce fragmentation

– Enhance recognition of FM in the built

environment

What is the RICS Collaboration?

• 5 year agreement starting April 2016

• Collaboration to work together -- it is not a merger

• Joint platform fm.training offering IFMA and RICS credentials and qualifications

• Co-branding of FM events to boost attendance

• Co-branding of FM research to increase content

• IFMA and RICS financial incentives to grow

How does it benefit me?

• Greater global recognition of FMP, SFP and CFM

• More FM content in Knowledge Library and at fm.training

• More networking events around the globe

• Larger networking group due to 1,300 new members

• Increased awareness of FM in the built environment life cycle

• Option to obtain RICS qualification at a discount

Results

• define.fm awareness campaign

• 1,300 new members

• Launch of fm.training online learning

platform

• Raising the Bar joint research report

• Joint WWP Europe and WWP Middle East

conferences

• Shared office space in China

• Promoting IFMA to RICS database

Requested Topics

• How does the IFMA / RICS collaboration

help us market to FM members?

• How does the collaboration impact the

perception of our existing designations

and what it will actually mean for those

pursuing the new designations - cost, time

commitment, etc. Will these new

designations be associated with institutes

of higher learning like the existing IFMA

designations are?

ISO Status Update

ISO Committee Facilities

Management Established

ISO 41011

Facility Management – Vocabulary

ISO 41012

Facility Management –Guidance on strategic

sourcing and the development of

agreements

ISO 41013

Facility Management – Scope, key concepts

and benefits

Progress

ISO/TC-267 Facility Management (FM)

2011 2017 2017 2017

Next Steps

ISO 41001

Facility Management – Management systems – Requirements with guidance for use

ISO/TC-267 Facility Management (FM)

2018

MEMBER SERVICES TEAM

STATISTICS

Component Dashboard

Components Dashboard Data July-17 August-17September-

17

Payments processed online 787 844 884

Payments processed by IFMA staff 648 497 274

Invoices generated for new and renewed

members 1,440 1,271 1,189

Inbound calls received by IFMA (all

departments) 3,375 4,098 3,846

Component meetings/touch points 336 241 263

Number of new IFMA members 457 486 505

Number of new component members 578 571 569

Number of leaders who attended volunteer

leader training/townhall 30 39 17

Component Team: Leader satisfaction

results 4.74 (out of 5) 4.77 (out of 5) 4.79 (out of 5)

Members in area covered by chapters who

joined a council or community over a

chapter (Dec 2016-Sep 17) 3% 3% 3%

Early Wins for Engage

All Member Forum Metrics

• 936 total posts in 3 months

• 155 discussion threads

• 6.03 average replies per thread

• 173 “likes”

• 6.77% unsubscribed to Daily

Digest

• 9,971 total logins

“I have really enjoyed the new IFMA Engage and I hope to be able to provide some productive feedback. I have seen many great ideas in the short time I have been reviewing Engage.”- Pete Murray, Northeast Zone Facility Manager, Farmers Insurance Group,

Caledonia, MI

“The discussions on this board have been very helpful and I'm looking forward to collaborating with all of you. Thank you for this valuable member benefit!”- Lori Morden, Facilities & Administration Manager, Conagra Brands, Mississauga, ON

Community Benchmarks

• 10-15 posts per month

per 1,000 subscribers

• Average of 2 replies

per thread

• <15% unsubscribe rate

Engage: Popular Discussions

Discussion Name # of

Replies

Introduce Yourself 111

Sit/Stand desks for everyone? 89

Facilities for nursing moms in the workplace? 21

Facility Condition Assessment 18

Cost Per Employee 17

CAFM? 16

Justification for Facilities Dept. to have access to

all areas of a building

16

Logging Visitors is it still needed? 15

What Space Management Software are You Using? 15

Energy Evaluation 14

Knowledge Library Update

Cumulative PerformanceTotal Downloads Total Users Total Published

82,890 2,571 850+

Avg. Downloads Avg. New Users

Avg. Knowledge Pass Sales

3,454 107 28

Monthly Performance

Executive Summary

Total Sales Total Subscribers

$22,650 324

Downloads and Users

1088

12121319

15631662

17371820

19552039

22042302

23752446 2492

2571

131

1241…

244

99

75 83

135

84

165

98 73

71

46

79

0

50

100

150

200

250

300

0

500

1000

1500

2000

2500

3000

Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17

New Users & Total Users by Month

Total User

New User

25342236

2588

4040 3948 4062

45964227

56766057

5747

6486 63555862

5413

0

1000

2000

3000

4000

5000

6000

7000

Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17

Total Downloads by Month

Total

KL – Most Popular Titles

Downloads Title Content Type

214Redefining the Executive View of Facility Management (FM)

White Paper

125 Is There a Standard in Rooftop Fall Protection? Benchmarking

108Raising the Bar: From Operational Excellence to Strategic Impact in FM

Research

94An Inside Look at FM Outsourcing Research Report 27

Research

69From Property Management to Facility Management: The Revolution in China

White Paper

3 of the Top-5 downloaded content from mid-August to mid-September were related to Research or Benchmarking, and 6 products were moved from Bookstore to KL recently

Source – Chris Leake (9/13/17)

What’s Next?

Templates – a new content

type that will provide users

with documents, forms and

templates

Launching FM Pulse – an

educational and informational

blog aimed at Young

Professionals and FM students

Mission/Vision

Mission - Provide global leadership in advancing the facility management profession and improving the built environment through academic and applied research and benchmarking studies.

Vision - To be the most trusted source of research and related products advancing the global body of knowledge that supports a resilient built environment and Facility Management Services Industry.

Purpose

• Purpose - To develop processes that support future research initiatives and to provide global research strategies that support the facility management profession, offering the best possible research from the academic and applied sectors of facility management. To provide thought-provoking, futurist, FM-based research and events from both a regional and global perspective at an economical price.

Updates

• Delivered Products:1. FM Outlook (Sep 2016)2. FM Outsourcing (Oct 2016)3. ROI – Employee (Apr 2017)4. O&M (Sept 2017)

• Products that are WIP:1. ROI – Employer (Oct 2017 –preliminary data, final Nov

or Dec of 2017)2. Best Practices/Good Practices (Feb 2018)

BETA

• Recruiting Board Members

• Discussion platforms established

– IoT

– IoT Lighting

– Block Chain

– Cyber Security

• Member categories and pricing need to be finalized

• Future of Built Environment Technology Event Q1 2018

EXTERNAL AFFAIRS &

ADVOCACY

IFMA ADVOCACY 2017

External Affairs Successes

• Successful IFMA Advocacy Day and Public Policy Forum

• Creation of Dept. of Labor Standard Occupational Code

(SOC) for FM

• Establishment of Public Buildings Reform and Savings

Board (PBRSB) Public Law 114-287

• Enactment of Federal Buildings Reform and Management

Act- Public Law 114-308

• Expanded Use and Recognition of IFMA in Public Sector

• Continued Leadership in Relevant Industry Coalitions

(High Performance Building Caucus, EU FM Coalition)

• Increased Role in State Based Public Policy

• Inclusion of FM References in European Union Heating

and Cooling Strategy

Other Requested Topics

• Update on initiatives in the China market.

– Membership, Training, Standards and Events

• What is the three year growth plan/outlook

for membership and financial resources?

– Planned for 3 to 5% growth

• What is the purpose to have funds in

foreign accounts (i.e. Cayman’s)?

– Foreign currency accounts with Wells Fargo

Requested Topics

• What are the three new initiatives IFMA

will be introducing/implementing for the

coming year which Chapter leadership

should to be aware of?

– Continuation of global awareness of FM

– Web site and reporting improvements

– BETA and RBI expansion

– Frameworks

Cheryl Duvall, FIIDA, CID,

MSOD; Avancé, LLC

Appreciative Inquiry

Appreciative Inquiry and IFMA

“No problem can be solved from the

same level of consciousness that

created it. We must learn to see the

world anew.”

~ Albert Einstein

Why AI? Why now?

Several bold changes enacted by

Global Board and senior staff

Why AI? Why now?



Communications were lacking or ineffective

Concerns expressed by

Members, Fellows, Chapter and Community

leaders

Global Board Chair took office in

July 2017

“We are committed to

getting this right!”

Why AI? Why now?






leaders


July 2017


getting this right!” 60 days

until WWP

Why AI? Why now?






leaders


July 2017


getting this right!”

AI

60 days until WWP

What is Appreciative Inquiry?

It is the discovery for the best in people,

their organizations, and the relevant world

around them.

It is an art and practice of asking

unconditional positive questions that

strengthen a system’s capacity to anticipate

and heighten positive potential.

What does Appreciative Inquiry do?

Appreciative Inquiry links

the energy of an organization’s

POSITIVE CORE

directly to any change agenda,

and changes never thought possible

are democratically mobilized.

Aspirational Statement #1:

Sharpening FM Skills

Mark SekulaLaurie GilmerLinda PateCathy Pavick


Exceptional Member Experience

Mary GauerJay DrewBill O’NeillDarin Rose


Broadening and Globally Advancing the

FM Profession

Melodee WagenTony KeaneJohn RitterErin SevitzPat Turnbull


The Evolution of the Global FM Profession

and Its Member Centric Association

Kate North Diane Coles LevineMike FeldmanNancy Johnson Sanquist

And let’s also recognize all who

participated in the AI process to date.

Please stand and be recognized.You may have:Conducted an interview (or perhaps several)Been interviewed as a stakeholderParticipated in a workshopVolunteered to conduct an interview (whether or not it actually happened)

Approved or funded the AI processAll of the aboveOne or more of the above

Thanks to these 4 Aspirational Teams!

Thank you---we couldn’t have made it here without you!


The Evolution of the Global FM Profession

and Its Member Centric Association


Broadening and Globally Advancing

The FM Profession


Sharpening FM Skills


Exceptional Member Experience

Next Steps re. Aspirational Statements:

• Engage with members about Aspirational Statements—that includes you!

• Identify where statements intersect with current initiatives

• Identify where changes may occur quickly if budget and resources allow

• Solicit volunteers to continue the AI journey with IFMA

Attend Session 6.06Friday, Oct. 20, 9:15 am, Room 332C

(deeper dive into AI process and IFMA)

Dialogue with othersre. Aspirational Statements(and wear our AI pin!)

Visit IFMA Central

to learn more, offer feedback

Speak with our roaming

Videographer(and experience a few AI questions)

We invite you to continue this conversation

AspirationalStatements

CircletheAspirationalStatementyouaremostexcitedabout:

Sharpening Exceptional Broadening & Evolution of the FM Member Advancing the Global FM Skills Experience FM Profession Profession

1 2 3 4

WhatideasdoyouhaveforwaysthatIFMAcanimplementwithminimaleffortorresources(lowhangingfruit)?

_________________________________________________

_________________________________________________

_________________________________________________

_________________________________________________

WhatelsemightIFMAdoinsupportofthisstatement?

_________________________________________________

_________________________________________________

_________________________________________________

_________________________________________________

Howcanwereachyouformoreinformation?

Name: ________________________________

Email: ________________________________

Phone: ________________________________

Questions & Comments

Adjournment

Bill O’Neill, CFM

Chair

2017 house of delegates annual meeting george r. brown

Documents