• Networking, Security & Mobile Workforce

• Unified Communications and Collaboration

• Mobility Solutions

• Datacenter and IT Solutions

Integrated Solutions

3

Fiber Networks

MPLS (Fully meshed)

MPLS (Fully meshed)

Main Client Industries

Finance (Bank + Insurance) = 88

Education (mostly universities) = 33

Food and Beverage = 26

Healthcare = 32

Professional Services – 80

Technology = 34

Retail = 25

Total = 458 clients

DATACENTERIT INFRASTRUCTURE

CONTINUITY SOLUTIONS

IT INFRASTRUCTURE

SOLUTIONS

IT CONTINUITY SOLUTIONS

Software Defined

Datacenter(Cloud

Platform)

Fully Managed IaaS

Seamless Continuity

Backup and Recovery

Virtual Private Cloud

Virtual Datacenter

Private Zone Single Tenant

IaaS VirtualWindows/LInux

IaaS VirtualOVM SPARCIaaS Power

AIXIaaS Power

IBM i/OS AS400Dedicated Servers

x86 – Power – SPARC

Windows / Linux

Oracle Database

AIXCloudEasy Backup

Remote BackupIBM i/OS

AS400

IT PaaS / SaaS SOLUTIONS

Hosted Exchange

OwnCloud SAP as a Service

Oracle PaaS

CWC IT Portfolio

INTEGRATED Hybrid IT

C&W BusinessCloud Portal Business

Manager

TocancipaTierIVCertified

CuracaoTierIII

PanamaTierIIICertified

COLOCATION

CLIENT

C&W received PERFECT (five out of five) customer satisfaction scores for its hybrid configuration support and account management quality from its reference customers

Mission-Critical Workload Recovery

2016

Sustainable Competitive Advantages

• RAM, CPU, Storage, networking• Self-service (creation, change, distribution)• Consume in any datacenter

Pool of resources

• Self-Managed• Resources can be distributed by department in the

company.• Enterprise / Standard categories

Self-Provisioning Portal

• Calculated based on the amount of allocated resources (account quota)

• Increase of the Resource Pool is made through the Account Manager.

Fixed monthly fee

Virtual Data Center – VDC

VPC is our metered service. No minimal commitment

Usage is reported to 3rd party Billing system

Credit limit associated to each account

Product Catalog implemented at CPBM

Virtual Private Cloud – VPC

Clients in this mode will have VMs running on hosts that are exclusively dedicated to their VMs

Private Zone is provided through dedication of resources to an account. We achieve it through ‘Explicit Dedication’ at the Host level

Customization was needed at CPBM level in order to be able to use the explicit dedication groups

Private Zone

CWC ACP – General Comments

Our Cloud allows no self-subscription from the Portal

Multi-Tenant or dedicated hardware (Private Zone)

5 ACP instances. All 5 instances are connected to CPBM Portal (front-end)

Each ACP instance have a single zone with one or more PODs and clusters

Hypervisors: Vmware is used for our Enterprise cluster while XenServer is used for our Standard claster

ACP access via SSO (Single-Sign-On) from CPBM account. Clients do not have access to ACP user interface

CWC ACP – Architecture

Physical Hosts: Cisco UCS

Primary Storage: Hitachi HUS

Secondary Storage: Nexenta virtual storage over JBOD

ACP and CPBM Management Servers with redundacy and HA schema

No LDAP for authentication

CWC ACP – Networking and Security

All clients share the same 100 Mbps internet pipe at each ACP instance. No BW guarantee

Firewall in front of the platform on transparent mode

VLAN or VPC network type. VPC is used for S2S VPN, MPLS, connect the ACP to other managed service

We are using Virtual Router network and security services (Firewall, Load Balancer, Port Forwarding, VPN). When required we integrate external FW and LB via networking solution using VPC network

CWC ACP – Users

Users can enable service in any of the 5 ACP instances (datacenters). Service is enabled a domain is created in the chosen ACP instance.Each account in CPBM is mapped to a Domain in ACP.

We use the resource controls in ACP in order to create the resource container (our VDC)

We support both Shared or Isolated account modes. This choice is made on CPBM and affects how accounts and users are mapped into ACP.

Shared mode allows users to see all the resources and share network. Isolated mode do not have visibility of resources of other users

CWC ACP Implementation

• Most on Enterprise cluster and on a VDC. They use the environment for fixed workloads running critical services on them.Use Cases

• We have ZenOss connected to ACP servers via CloudStack ZenPack.

• Need built-in monitoring capabilities for client VMs inside the tool so that clients could see their VM metrics and configure alarms

Monitoring

• Snapshots or Managed Backup (extra fees). In the latter case we use Commvault

• Need corporate-grade backup integrated to ACP and CPBM to provide self-service backup capabilities to our clients

Client VM Backup

CWC ACP Implementation

• Billing system for clients on consumption basis (VPC)• Our Billing system consumes CPBM usage and rating data via the

API and we perform aggregations and invoice the customerIntegrations

• Removed all pricing when selling VDCs• Show real-time consumption of resources against the assigned

quotaCustomizations

CWC ACP – Final Comments

We want to deliver integrated solutions from a single console (need Openstack and others to be managed by CPBM)

We need to have a corporate-grade Backup tool seamlessly integrated into CPBM

Integrated corporate-grade firewalls and load balancers

We had several challenges in order to have external monitoring in place and we would love to see some built-in monitoring metrics exposed to the end clients related to the VMs they are runningTemplate management is a bit challenging because whenever we want to do some update we need to create a VM with the old template, implement changes, create new template, publish and copy to all the other ACP instances.

Cloudstack is not the most popular of the cloud management platforms, but…it works.

Marcelo OliveiraDirector Datacenter, Infrastructure, and Continuity Solutionsmarcelo.oliveira@cwc.com+1-305-934-4686