2016 Volunteer Performance Measurement

Volunteer Last Service Date Supervisor Date Reviewed with Volunteer Primary Volunteer Role

EXPECTATIONS FOR ALL VOLUNTEERS

The following are difficult areas to measure but are important for all volunteers to practice at all times.

1. Confidentiality: Protects the confidentiality of patients, families and donors at all times

2. Dress Code: Consistently displays appropriate dress code (ID badge, closed-toe shoes in CareCenters)

3. Infection Control: Exhibits good hand hygiene—regardless of assignment—washing hands before and after

PERFORMANCE MEASUREMENT

Criteria Performance

4. Participation: Performs assignments effectively; works well with others

5. Communication & Teamwork: Displays professional behavior (informs

Volunteer Services of special needs from patients/families/staff, asks questions when

in doubt, notifies staff when unable to volunteer, responds to Volunteer Services’

communications)

6. Flexibility: Remains calm and demonstrates flexibility in difficult situations

7. Dependability: Reports for assignments when scheduled and on time

8. Documentation: Consistently & promptly records service hours, visit notes

9. Continuing Education: Attends one (1) education session per year

10. Tuberculosis Test: Maintains current Tuberculosis test on file

Supervisor’s Comments (Incl. misc. impact)

Volunteer’s Comments (Optional)

Volunteer's Signature & Date