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Linda Chambers

Consultant

Linda Chambers has more than 20 years experience in the ICT industry as a project/program manager, information manager and as a principal/senior consultant. She has well regarded consulting experience in a variety of management, business, contractual and technical fields including the establishment, uplift and delivery of service delivery and PMO frameworks. This experience and Linda’s communication approach has resulted in her managing a variety of projects including close communication and negotiation with business, technical and vendor teams, resulting in successful client outcomes. Linda has extensive experience in portfolio/program/project management, systems implementation, transition and integration, organisational change, vendor communication and management, business process improvement and complex procurement and cost management. She holds specialist, information and knowledge management and information architecture expertise providing a sound mix of technical intelligence and business acumen.CAREER OVERVIEWMay 2005 – to present SMS Management & TechnologyMar 2001 – May 2005 Jebel Consultant Croup PTY LTDMay 2000 – Mar 2001 Objective Corporation LTDAug 1996 – Apr 2000 Interim Technology Solutions PTY LTD – Computer

PowerEXPERTISE+ Program Management+ Project Management+ Program Management Office

+ Business process Improvement+ Systems Implementation and Integration+ Information Architecture

+ Project Recovery + Information Management+ Business Continuity Management + E-Solutions+ Transition Management + Agile DeliveryINDUSTRY EXPERIENCEICT Mining, Resources & Infrastructure+ Objective Corporation+ Financial Synergy

+ BHP Billiton – BMA Coal+ Client Name 2

State & Federal Government Transport+ Department of Education Science and

Training+ Australian Maritime Safety Authority+ IP Australia+ Department of Industry Science and Tourism+ Department of Human Services (Fed & State)

+ Van Air+ Solomon Island Air+ Nauru Air

Defence & National Security Legal+ Defence+

+ Legal Aid+ Telecommunications Industry

Ombudsman+ Electricity and Water Ombudsman

Victoria+ Justice Health

Financial Services Utilities+ World Bank+ ComSuper+ AXA

+ TELSTRA+ Energy Australia+ Sun Water

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+ Cable & Wireless OptusCLIENT ENGAGEMENTS

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Toll Group: PUD UniverseProject Manager

The SMS Team delivered the Discovery phase of the PUD Universe, Dashboard and ETL Enhancement Project. Linda worked with the Toll management team to contractually vary the deliverables, resource requirements, cost schedule and timeframe to provide a minimal working model which gave their Steering Committee the required assurance to approve progression of the project through the next phases – i.e. design and development for the PUD Universe, Dashboard and ETL enhancements.

Justice HealthProject Delivery ManagerAOD into CVIMSProject Delivery

The SMS team under Linda’s guidance provided the business analysis, change management, testing and training services required to deliver the Alcohol and Other Drug (AOD) program into the Corrections Victoria Intervention Management System (CVIMS) project. Project deliverables have included functional specifications, engagement and communication with the Justice Health AOD program supplier and other stakeholders, functional and user acceptance testing and the development and delivery of training. SMS has successfully delivered the first technical phase of AOD into CVIMS (November 2015) prior to the planned pilot in April 2016 and subsequent roll out.

NBN CoProgram Management Office ServicesMTM IT ProgramProgram Management

The NBN MTM IT Program Management Office is responsible for program level management and high level reporting of the projects supporting the multiple Launches, Releases and related stand-alone projects to deliver the NBN FTTX frame-work. As a leader of the managed service Linda supported NBN Management in providing the Program level view and providing the insight, information and advice for deeper re-view to the project level as required. The technology platform builds the organisational strategic direction through expand-ing the technical capability delivery.

Energy and Water Ombudsman VictoriaStrategic ReviewTechnical Review

Linda was engaged to conduct a strategic review of EWOV’s critical case management systems and on-going technical delivery. The review of the EWOV installation of Resolve as-sessed its effectiveness in meeting business needs, and re-commended a roadmap identifying associated change and cost management requirements to improve the system. The review considered aspects of EWOV’s case management from the perspective of people, process, structure, and tech-nology; primarily focussed on the process and technology components.

Department Human ServicesTransformation ProgramProgram Management

As Program Manager Linda was responsible for developing and establishing the Program Governance Framework; resourcing and cost structures and establishing program approval, assurance and benefit management and realisation. The Governance Framework brought together technical and business stakeholder management through control and reference groups across the Department and through the supporting business sector. Linda was also responsible for the delivery of multiple technical projects supporting the business transformation across the program to establish and trial broader access, delivery and support models. The technology platform builds the organisational strategic direction through cloud and SaaS delivery platforms

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moving the Department into the modern technological era.

TIO / Workforce Systems Strategic ReviewProgram/Technical Review

Linda was engaged to conduct a strategic review of Telecom-munications Industry Ombudsman’s workforce management systems. The Workforce Systems Strategic Review (WSSR) extended the previous work SMS and TIO completed on an HR/Payroll review of workflows and interfaces. The WSSR aligned TIO’s strategic business needs and priorities for its Workforce System to better support TIO as an effective or-ganisation through a short (quick wins), medium and long term delivery roadmap.

WorkSafe VictoriaProject Management

Linda managed the agile delivery of the foundation applica-tion for the WorkSafe EDRMS technical compliance program. The delivery required close collaboration and engagement across business, architectural and multiple vendor / software technical releases, implementation streams using enabling techniques across a variety of development and implementa-tion methodologies.

TELSTRA / Defence InfrastructureProgram Planning/Conception

Linda lead a team of experienced consultants in providing recommendations for the planning / conception / phasing in of the Defence Terrestrial Communications Infrastructure into the TELSTRA business and technology framework. The planning focussed on business / cost opportunities in relation to the risk associated with the complex delivery and support frameworks involved. The team provided a successful outcome under changing requirements and challenging conditions.

TIOProgram Management

Linda provided the in-depth knowledge required to quantify the leval of change required and established the TIO Program Management Framework for the ongoing delivery of Business Systems Improvement.

Energy AustraliaProgram Management/Review

Linda assisted the EAT CITP with the preparation and establishment of a Program Management Office. The Program required support for the visibility and institutionalisation of Program Management, Quality and Governance processes to support the transformation of the C& I Program. Linda also provided the expertise required to expedite the review of two major critically staged EA programs providing recommendations and action plans to ensure the quality delivery and outcome.

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Dpt Human Services / Veterans AffairsProgram Review –Infrastructure ServiceDelivery

As the lead consultant Linda was engaged to conduct a Post Implementation Review (PIR) of the transition of the Department of Veteran’s Affairs (DVA) ICT infrastructure and services to a shared services arrangement with the Department of Human Services (DHS). The PIR provided an assessment of the degree of success of intended outcomes and desired benefits of the transition; an assessment of the approach taken through the ICT Integration transition and included recommendations for improvement; and the identification of practices and principles for adoption in future ICT shared services transition projects.

TIO RADaR Deployment / Test Manager – Program OfficeManagement

Linda provided the mentoring and in-depth knowledge required to assist the TIO with the preparation and establishment of a Program Management Office including mentoring of Program Stream Project Managers for the TIO critical RaDAR Program. RaDAR was the largest program of change undertaken by the TIO and the nature of the program required Linda to maintain a strategic perspective, while ensuring delivery focus. Linda’s engagement was extended to provide overall management and coordination of the system testing, rehearsal and deployment components.

DefenceJP2077 Phase 2B.2Program ManagementOffice

Linda was primarily responsible for the preparation, delivery and management of the complex draft vendor contract and contractual arrangements, including liaison and negotiation with relevant Defence groups and services and subject matter experts.

DefenceJP2077 Phase 2B.1Program Management Office

As manager of the program office Linda was primarily responsible for the management of the complex vendor contract and contractual arrangements, including negotiation and change control. Her role extended to the development and management / review of quality (through a gateway process), resource planning, risk, issue and dependency management, financial review and lessons learned through to action planning.

AGIMOAGOSP RFT / EOIBusiness Advisor - Finance

Linda provided detailed business, systems integration and acquisition advice to the AGIMO, Australian Government On-line Service Point for the evaluation of an EOI for service and COTS delivery. The advice, workshopping and documentation provided included; EOI evaluation, report preparation, acquisition planning for the RFT, and RFT preparation.

Financial Synergy / Com SuperSystems IntegrationProgram Manager

Linda provided detailed planning, management and communication to ensure the on-going delivery of ComSuper business through Acurity (Vendor) production support issues and system change requests, and the delivery of a five phased integrated Program of Work (POW). The challenge was to ensure each delivery through an effective quality process and concurrently improve the relationship and trust between the two parties for on-going service delivery. The vendor team was spread across three locations (Melbourne, Brisbane, Sydney) and the client in Canberra..

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AMSAIT Strategic Business PlanIM Specialist

Linda worked with a team of consultants to conduct a Review of current IT services which lead into the provision of an IT Strategic Business Plan. The review incorporated a workforce skills assessment and technical assessment against organisational outputs and organisational benchmarking against similar sized / business organisations. The IT Strategic Business Plan provided the steps to move forward through a business oriented five year information services strategic plan that will facilitate cost effective alignment of business and technology within AMSA.

DefenceOH&S MIS Project Definition IM Specialist

Linda worked with a team of consultants to provide a Project Definition Study (PDS) for an enterprise wide OH&S Management Information System including; an assessment of the COTS OH&S System market, technical evaluation, delivery options and cost estimates.

AXACIV ImplementationTransition Manager

Ms Chambers provided the role of Transition Manager for the complex technical and business change required to implement the CIV Government initiative. Her brief required the development and management of the overall CIV transition and planning for the Go-Live event. She built and managed the transition schedule and coordinated all areas of transition, technical development and delivery, business readiness and organisational change.

DefenceEDEN ProcurementProject Manager

Linda planned and managed Project EDEN through the complex Procurement phases, moving into the strategic planning and management of the solutions implementation. Project EDEN has been established within the Chief Information Officer Group to provide a whole-of-agency Document & Record Management solution through the integration of a COTS solution. The Project approach was to engage a prime contractor solution provider through an open Tendering (RFT) process to deliver a COTS application and associated services to support the DRM enterprise process within Defence. Linda’s role as Project Manager was to plan and manage the complex RFT process through Concept Demonstration, Organisational Readiness, Contract Negotiation and Implementation.

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DefenceDSN Infrastructure UpgradeProject Manager

Linda provided the role of Project Manager for the updating of the Defence Secret Network architecture for Electronic Document Management. The project management scope of the engagement covered all aspects of PRINCE 2 project management. The technical scope of the engagement covered: Quality – build standards for the EDMS architecture,

configuration management, change control & issues management, hardware and software certification.

Establish – acceptance criteria, technical infrastructure, technical environments – DEV, TEST & PROD, service level agreements, test lab to simulate the proposed production environment, backup regime.

Develop – disaster recovery plan and regime, test strategy, test plan and test scripts for systems integration and user acceptance, migration strategy, back out strategy; including testing and conversion.

Business Continuity - develop plan, engage stakeholders, test plan, undertake business continuity activities, including stakeholder training.

DefenceProject Management

Linda developed a strategy for the BBR Implementation providing a structured approach, in line with the Defence OH&S Project Office project management programme based on PRINCE 2; providing recognition of BBR Implementation achievements. The strategy moved the on-going implementation from a task oriented approach to a product based approach that identified and capitalised on synergies within the project.

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JEBEL CONSULTANT GROUP – 2001 TO 2005

BHP Billiton – BMA CoalIntranet BuildProject Manager

Ms Chambers provided the role of Project Manager / Business Consultant – Knowledge Specialist for the design and development of the BMA intranet as a simplified interface for the BMA Knowledge Management Framework.

Dpt Education, Science and TrainingProject RecoveryProject Manager

The DiRECt project implemented information and records management across DEST. The DiRECt supporting tool, TRIM was on all National Office desktops and was not be rolled out to State and Regional Offices. The uptake of DiRECt had been less than optimal and Phase 1 of the revitalised DiRECt project adopted a staged piloting approach to create incremented institutionalisation of information management, progressing towards a staff supported information management framework.

BHP Billiton – BMA CoalKnowledge Framework

Ms Chambers provided the role of Business Consultant – Knowledge Specialist for the development of a business and technical Knowledge Management Framework (SHARK) through the pilot phase of the project.

SunWaterIDCMS ScopingIM Specialist

SunWater is Queensland Government Owned Corporation that is responsible for the management of the water supply services to Queensland in the form of water and asset management for dams, weirs channels etc. Ms Chambers provided the role of Business Consultant – Subject Specialist for the investigation/feasibility phase of the project. The project proposed an Integrated Document and Content Management Solution (IDCMS) to the organisation.

AMSAEDRMSProject Manager

The Australian Maritime Safety Authority (AMSA) charter is to enhance efficiency in the delivery of safety and other services to the Australian maritime industry. Ms Chambers provided the role of AMSA Project Manager for the implementation of an enterprise wide Electronic Document Management (EDM) system using the Tower software TRIM

AMSAAROS RecoveryProject Manager

Linda provided Project Management for the recovery and the redevelopment of the Australian Register of Ships (AROS). The role also required the development of a board paper providing strategic advice and planning for the e-commercialisation of AMSA.

OBJECTIVE CORPORATION LTD – EDMS SOFTWARE – 2000 TO 2001

IP AustraliaNew Patent SystemProject Manager

Linda managed a team of 3 senior business analysts and 3 business analyst/trainers responsible for the analysis and preparation of system design specifications for the introduction of the New Patent System, supported by electronic document management and workflow using Objective.

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OPTUS Linda delivered a training strategy for the implementation of a thin client internet portal system using the Objective software and the development of a white paper to facilitate the rollout of the enterprise wide Knowledge Management Warehouse.

Defence Linda was engaged in a short term role as project co-ordinator for the rollout of electronic document management through the Objective software for Defence Information Mangers.

INTERIM TECHNOLOGY SOLUTIONS / COMPUTER POWER – 1996 – 2000

Dpt, Employment Workplace Relations and Small BusinessBusiness Analyst

Linda provided a scoping study for the facilitation of the National enterprise wide implementation of a corporate electronic document management (EDM) system.

Workd BankJakarta, IndonesiaPrincipal Consultant

Linda provided in country consulting for Y2K contingency planning which included the assessment of the country’s domestic telecommunications organisation. She provided strategic technical advice and attendance over the critical Y2K period for Indonesia’s essential services reporting to the UN International Y2K Body in Washington

Dpt, Industry Science and ResourcesProject Manager

Linda researched and documented the business and technical requirements specifications for the Commercialising Emerging Technologies (COMET) web enabled system for the Department.

Government On-line AustraliaIT Audit

Linda provided auditing review, advice and reporting for the Y2K audits of Comsuper, Bureau of Meteorology and Environment Australia.

Aus AIDY2K Consultant

Linda provided Y2K strategic advice, risk assessment and contingency planning for the Pacific Region in; Solomon Islands - developed a strategic assessment and

practical contingency planning for the fundamental services; water, power, hospital / medical, banking and transport.

Vanuatu - provided organisational assessment, system testing and test planning, strategic and contingency planning advice and training for the domestic airlines of Vanuatu – Van Air.

Kiribati and Nauru – provided the detailed assessment of country critical organisations such as, Health, Power, Communications, Aviation (Nauru Air) and Meteorological organisations.

Dpt, Industry Science and ResourcesProject Manager

Linda initially provided business analysis for the development of requirements for development of the Cooperative Research Centre (CRC) Database System. The Department requested that Linda provide Project Management for the 3 phases of development for the CRC.

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ACT Registrar-General’s OfficeStrategic Analyst

Linda provided strategic advice in relation to options for the conversion of non-conforming data, acceptance testing recommendations, implementation and contingency planning through a thoroughly documented system review.

Australian Animal Health CouncilProject Manager

Linda provided Project Management for the Johne’s Information Management System (JIMS) an Internet enabled application for remote reporting and enquiry on a centrally updated database.

ACT Legal Aid OfficeProject Manager

Legal Aid requested that Linda provide Project Management for the strategic assistance required during a critical loss of technology information, management and IP. Linda assisted and managed the recovery of the IT services and the evaluation and implementation of new information management systems.

Dpt TransportBusiness Analyst

Linda developed the Data Model, Business Process Specifications and Technical Specifications for the second stage of the RVCS implementation which included an extranet enabled e-form component for the collection of overseas vehicle registry and standards information.

Aus AIDBusiness Analyst / Trainer

The AusAID funded Companies Registration (CORE) System was developed for the Papua New Guinea (PNG) Investment Promotion Authority (IPA), catering for registration and processing of Companies, Names, Groups, Associations, Foreign Company Certification and Trade Marks. Linda was heavily involved in technical, business development and change management / implementation of the CORE System including in country transition to the new system.

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