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14-BR-CA 04-320-1/2 20152016

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Page 1: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 04-320-1/2

2015–2016

Page 2: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA

.............................................................................................................................................................................. 1

......................................................................................................................................................................................... 1

....................................................................................................................................................................... 1

............................................................................................................................................................ 1

.............................................................................................................................................................................. 2

......................................................................................................................................................... 2

....................................................................................................................................................................... 3

UnitedHealthcare ..................................................................................................................................................... 5

– ..................................................................................................................................................... 7

....................................................................................................................................................................................... 13

......................................................................................................................................................................... 13

......................................................................................................................................................................... 19

.............................................................................................................................................................. 19

(SHC) ..................................................................................................................... 19

....................................................................................................................................................................................... 20

..................................................................................................................................................................... 23

UnitedHealthcare Global .............................................................................................................................. 24

NurseLine ........................................................................................................................................................... 25

................................................................................................................................................................. 26

UnitedHealth Allies ................................................................................................................................................................ 26

....................................................................................................................................................... 26

................................................................................................................................................................. 26

.......................................................................................................................................................... 32

......................................................................................................................................................................... 35

Gallagher Student Health & Special Risk .............................................................................................................. 37

Page 3: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 1

1-866-948-8472

www.uhcsr.com

2015-320-1 7 ( 3 )

(F-1 J-1 M-1 )

2015-320-2 / 5 ( 3 )

3

31

26

2015 8 1 12:01 ( )

2016 8 14 11:59

01-10-2016

08-14-2016

– 1-800-406-4517

www.gallagherstudent.com

30

Page 4: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 2

UnitedHealthcare

1) : 1-877-295-0720

2) 1-877-295-0720

UnitedHealthcare 8:00 6:00

1-877-295-0720

UnitedHealthcare Options PPO

1-866-948-8472 ( )

UnitedHealthcare Options PPO United Behavioral Health (UBH)

1-866-948-8472

UnitedHealthcare Options PPO

PPO

1)

2)

Page 5: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 3

PLATINUM

( )

$150 ( )

$300 ( )

80%

60%

$1,500 ( )

$3,000 ( )

UnitedHealthcare Options PPO

100%

( 1)

X /

80% 60%

80% 60%

50%

50%

80% 60%

80% 60%

80% 60%

80% 60%

80% 60%

7

80% 60%

Page 6: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 4

50%

50%

80% 60%

80% 60%

80% 60%

80% 60%

/

100%

$25

60%

$25

12

80% 60%

/

100%

$50

100%

$50

(

)

X

/

100%

$25

60%

$25

80% 60%

/

100%

$25

60%

$25

80% 60%

80% 60%

80% 60%

UHCP 90

UnitedHealthcare (UHCP)

75%

31

80% 80%

80% 60%

/

100%

$25

80%

$25

80% 80%

Page 7: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 5

100% 60%

$25

100

80% 60%

80% 60%

80% 60%

100

80% 60%

80% 60%

80% 60%

80% 60%

80% 60%

80% 60%

80% 60%

100%

$25

60%

$25

80% 60%

80% 60%

UnitedHealthcare

UnitedHealthcare (PDL)

PDL

PDL

www.uhcsr.com 1-855-828-7716

75% 31

UHCP 90

www.uhcsr.com

1-855-828-7716

Page 8: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 6

1) ( )

2) ( )

3) ( )

a.

b.

i.

ii. Medicare Medicaid (CMS)

Elsevier Gold Standard

Thomson Microdex DrugDex

iii.

4)

5) ( ) PDL

6)

7)

( )

8)

9)

10)

( )

(FDA)

PDL

12 31

(

) www.uhcsr.com 1-855-828-7716

www.uhcsr.com

1-855-828-7716

Page 9: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 7

( )

a) b)

1.

2.

3.

X

( )

4.

48

96

31

5. ( )

6.

7.

8.

9. ( )

Page 10: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 8

10.

X

(CT)

(NMR)

11. ( )

12. ( )

13. ( )

14. ( )

15. ( )

16. ( )

( )

17. ( )

X

18. X ( )

X (CPT) 70000 – 79999 ( ) X

19. ( )

20. ( )

Page 11: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 9

(CPT) 80000 – 89999 ( )

21. ( )

X

( )

22. ( )

23. ( )

24. ( )

25.

26.

27.

28.

Page 12: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 10

X

1) 7

2)

3)

29.

/

30.

/

31.

48

96

32.

33.

A B

( )

( )

FDA 90

FDA

Page 13: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 11

https://www.healthcare.gov/what-are-my-preventive-care-benefits

34.

35.

36.

37.

38.

39.

40.

41.

42.

1)

2)

Page 14: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 12

I II III

IV

43.

( )

44.

45.

( )

46.

/

/

( )

( )

( )

( )

47.

( )

9 ( )

Page 15: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 13

(HCG)

Rh

A (PAPPA) ( )

(hCG) ( )

B HBsAg

RPR

HIV HIV-ab

( )

- (AFP) hCG - (AFP) hCG

a (inhibin-a)

35 (CVS) DNA

50 ( 1 )

B

1-866-948-8472

Page 16: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 14

X

X

1) ( ) X

2) X X

3) X

X

X

X

(1) (2)

1)

2)

3)

4)

1)

2)

3) ( )

4)

Page 17: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 15

5)

6)

7)

8)

9)

18

1)

(i) (ii) 6

2)

3) 1 7 26.5

( )

1)

2)

a.

b.

c.

3)

a.

b.

c. ( )

d.

4)

1) (IQ)

2)

3)

( )

4)

5)

6)

1) ( )

2) 2

Page 18: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 16

1)

2)

3)

4) California

17 54342

5) 4.5 14

1)

2)

3) 4686.3

4)

1)

2)

3)

4)

5)

6)

7)

8)

9)

1)

2)

3)

(PKU)

Page 19: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 17

1)

2)

I II III IV

AIDS

( ) (AIDS)

(HIV)

Page 20: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 18

(HIV) HIV

HIV

HIV

HIV

(PSA)

1)

2)

3)

Page 21: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 19

1)

2)

3)

100%

180

$10,000

$10,000

$5,000

( )

(SHC)

( 1)

$150 $300

SHC

SHC

1. SHC

2.

3.

4. 25

5. SHC

6.

( 2 ) SHC

Page 22: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 20

31

30

31 31 1)

2) ( )

31

1) 2) 3) 4)

1) 2) (

) 3) 4) 5)

6) 7) ( )

1) 2)

1)

2) ( )

3)

26

1)

2)

1) 2) 31

(1) (2)

California

1)

2)

3) 18 18 California

a.

Page 23: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 21

b.

4)

1) 2)

1)

2)

( )

1) 2)

3) 4)

24 5) 6)

1)

2)

3)

4)

5)

(

)

1) 2) 1) 2)

1) 2)

1)

2)

1)

2)

3)

4)

5)

6)

Page 24: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 22

1)

2)

3)

4)

5)

/

1)

2)

3)

4)

5)

1)

2)

1) 2)

31

31 31 1)

2) ( ) 31

100%

( )

1) 2) 3)

4)

Page 25: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 23

(R.N.)

1)

2) FAIR Health, Inc.

a) b)

1.

2.

3.

4.

5.

6.

7.

8.

a) b)

9.

10.

11.

12.

13.

14.

15.

16. –

Page 26: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 24

(Caution - limited by federal law to investigational use)

Parlodel Pergonal Clomid Profasi Metrodin Serophene

19

(1)

17. /

( )

( )

18.

19.

20.

21.

22.

23.

24.

25. (

)

26. ( )

UnitedHealthcare Global

UnitedHealthcare Global

UnitedHealthcare Global

100

UnitedHealthcare Global

911

UnitedHealthcare Global UnitedHealthcare Global

24 UnitedHealthcare Global

Page 27: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 25

/

$5,000.00 ( UnitedHealthcare StudentResources )

www.uhcsr.com/UHCGlobal UnitedHealthcare Global

1-800-527-0218

1-410-453-6330

[email protected]

UnitedHealthcare Global Operations Center

( )

UnitedHealthcare Global

( )

UnitedHealthcare Global

UnitedHealthcare Global

UnitedHealthcare Global www.uhcsr.com/MyAccount (My Account)

UnitedHealthcare Global

NurseLine

24

NurseLine

170

LiveAndWorkWell.com BMI

www.uhcsr.com/MyAccount

Page 28: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 26

UnitedHealthcare StudentResources www.uhcsr.com/myaccount

(create My Account Now) 7

UnitedHealthcare StudentResources

(Message Center) –

(My Email Preferences)

UnitedHealth Allies

UnitedHealth Allies® UnitedHealth Allies

(UnitedHealth Allies Plan) UnitedHealth Allies

UnitedHealth Allies UnitedHealth Group UnitedHealth Allies

1)

2) SR ( )

3) 90

UnitedHealthcare StudentResources P.O.Box 809025 Dallas, TX 75380-9025 1-866-948-8472 [email protected]

19 1) 19 2)

1

( )

Page 29: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 27

1-877-816-3596

$300

20

X

2

A.

B.

C.

D. 3

$500 ( )

- ( )

X ( X )

6 1 4 X

100% 50%

Page 30: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 28

X ( X )

60 1

100% 50%

X ( X )

24 1 X

100% 50%

( )

X

100% 50%

100% 50%

- ( )

( )

12 2

100% 50%

100% 50%

( )

100% 50%

100% 50%

( )

50% 50%

( )

50% 50%

( ) 50% 50%

( )

12

50% 50%

( )

24 12

4

50% 50%

( )

50% 50%

50% 50%

50% 50%

( )

X

50% 50%

12

50% 50%

/ / ( )

36 ( )

50% 50%

Page 31: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 29

( )

36

50% 50%

( )

60

50% 50%

( )

36

50% 50%

12

50% 50%

50% 50%

60

50% 50%

60

50% 50%

60

50% 50%

60

50% 50%

( ) (FPD)

60

50% 50%

60

50% 50%

X /

60

50% 50%

( )

50% 50%

877-816-3596

3

2

Page 32: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 30

1.

2.

3. / ( )

4.

5.

6.

7. (ADA)

8. /

9.

10.

11. (TMJ) ( )

12. 24

13.

14.

15. ( )

16.

17.

18.

19. (VDO)

20.

21.

22.

4

/

X

CPT ADA

Page 33: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 31

UnitedHealthcare Dental Attn: Claims Unit P.O. Box 30567 Salt Lake City, UT 84130-0567

90

1-877-816-3596

15

5

24

( )

Page 34: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 32

( )

Medicare

19

1) 19 2)

1

Spectera Eyecare Networks Spectera

Eyecare Networks 1-800-839-3242

Spectera Eyecare Networks www.myuhcvision.com

3

Spectera Eyecare Networks

( ) /

( 20/20 20/40)

20 16 ( )

( ) ( )

( )

( ) –

/ –

( ) ( )

( ) ( )

Page 35: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 33

/

( ) –

– /

( ( ) )

/

( )

$20 100%

50%

$40 100%

50%

$40 100%

50%

$40 100%

50%

$40 100%

50%

Page 36: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 34

$130

100% 50%

$130 - $160

$15 100%

50%

$160 - $200

$30 100%

50%

$200 - $250

$50 100%

50%

$250

60% 50%

12

$40 100%

50%

$40 100%

50%

60 1 50% 50%

50% 50%

50% 50%

50% 50%

60 4 50% 50%

2

1

1)

2) ( )

3) ( )

4) 1

5)

6)

3

( Spectera

Eyecare Networks )

Page 37: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 35

Claims Department P.O. Box 30978 Salt Lake City, UT 84130

1-248-733-6060

90

4

- Spectera Eyecare Networks

Spectera Eyecare Networks -

-

- 1

180

1.

2. ( )

3.

4. /

5.

6.

1-866-948-8472

UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025

1.

2.

Page 38: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 36

1-888-315-0447 Claims Appeals,

UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025

California Department of Insurance Consumer Communications Bureau 300 South Spring Street, South Tower Los Angeles, CA 90013

1-800-927-HELP (4357) 1-213-897-8921

1-800-482-4TDD (4633)

http://www.insurance.ca.gov

1-866-948-8472

California Department of Insurance Consumer Communications Bureau 300 South Spring Street, South Tower Los Angeles, CA 90013

1-800-927-HELP (4357) 1-213-897-8921

1-800-482-4TDD (4633)

http://www.insurance.ca.gov

Page 39: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 37

Gallagher Student Health & Special Risk

Gallagher Student Health & Special Risk

UnitedHealthcare Insurance Company

gallagherstudent.com/APU (Discounts and Wellness)

EyeMed

EyeMed EyeMed 45,000

LensCrafters Sears Optical Target Optical JC Penney Optical

Pearle Vision 15% 45%

EyeMed

www.gallagherstudent.com (Discounts and

Wellness)

Basix

Basix Gallagher Student Health &

Special Risk Basix

Gallagher Student Health & Special Risk

50%

Basix

– Basix Basix

www.basixstudent.com

CampusFit

CampusFit

(Energy Management)

(Fitness Works) mp3

5

(Wellness Support) mp3

CampusFit http://campusfit.basixwellness.com

Page 40: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 38

UNITEDHEALTHCARE INSURANCE COMPANY

Gallagher Student Health & Special Risk 500 Victory Road Quincy, MA 02171 1-800-406-4517 www.gallagherstudent.com/APU

Gallagher Student Health & Special Risk EyeMed Basix Campus Fit

www.gallagherstudent.com/APU (Discounts & Wellness)

Gallagher Student

2015-320-1 2015-320-2

v2 NOC1 (8/18/15)

Page 41: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 39

2015-320-1

NOC#1 (8/17/15)

– /

- ( 72 )

- ( )

( )

(

)

/ ( 12 / $30 ) 100%

$25 / 60% $25

(Caution - limited by federal law to investigational use)

Parlodel Pergonal Clomid Profasi Metrodin Serophene

19

(1)

(

)

Page 42: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 40

26 - 30

1)

2)

1) 2) 31

(1) (2)

California

1)

2)

3) 18 18 California

a.

b.

4)

1) 2)

3) 4)

24 5) 6)

1)

2)

3)

4)

5)

/

Page 43: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 41

48

96

31

A B

( )

( )

FDA 90

FDA

https://www.healthcare.gov/what-are-my-preventive-care-benefits

-

( )

Page 44: 2015 2016...14-BR-CA 36 1-888-315-0447 Claims Appeals, UnitedHealthcare StudentResources, PO Box 809025, Dallas, TX 75380-9025 California Department of Insurance Consumer Communications

14-BR-CA 42

a. X

b.

c.

d.

e. (HIV)

f.

g.

h.

i.

(California )