Your Cash-Flow Partner

Objectives for Today

● Introduce my company● Get an understanding of your

business● Discuss the four payer types● Review some new cash-flow

solutions ● Discuss recommendations &

next steps

The Creditor’s Bill of Rights

I. All businesses deserve to be paid on time.II. Extending credit is a courtesy and should not bring financial or regulatory risk to a business.III. All businesses should be able to focus on what they do best, free from the burden of collections.IV. Unpaid bills negatively impact employment, prices, expansion, the cost of borrowing, and opportunity.V. Businesses should not have to forfeit their profit margins to get help with their cash-flow.VI. Late-paying customers should be held accountable to their obligations in a dignified, lawful and respectful manner.

What We Do for Our Clients

① We have been delivering progressive cash-flow solutions to businesses and medical practices of all sizes since 1970

① We have assisted over 200,000 clients in resolving $6 billion in A-R, helping them to eliminate their need for traditional collection agencies and attorneys

① Our services are based on fixed-fee pricing of averaging between $6 and $16 per account, depending on account volume

① Our services are fully compliant with all regulations affecting 1st & 3rd party collections

① Our services allow our clients to react quickly and appropriately to slow paying accounts

Some of Our Clients

* Plus over 40,000 small and medium-sized business nationwide

Let’s talk about your

business

Accounts Receivable Checklist➊ How many bills do you send each month?

➋ When do you consider an account to be delinquent?

➌ Talk me through your internal follow-up process.

➍ Aging report snapshot: 30-60 Days #________ $___________ 60-90 Days #________ $___________ 90-120 Days #________ $___________ 120+ Days #________ $___________

➎ Are you working with a collection agency or attorney?

➏ If you were to redesign your billing process, what would change?

➐ Who, in addition to yourself, will make a decision about TSI?

Let’s agree on a few things

Consistent, effective follow-up can be challenging and expensive

Most businesses would prefer to never have to use a collection agency or attorney at all

The older an account gets, the harder it is to collect

“It costs a business approximately $31.60 per account to follow up on a past due accounts internally.”

Dartnell’s Institute of Business

The Impact of Uncollected Money

Early Intervention Pays Off

Source: U.S. Department of Commerce

Account Collectability

Total Days Delinquent

The FourPayer Types

Here is what we know:•There are four types of payers•You deal with all four•They all require a different approach•There is a specific way to collect from each type

Statement

Reminders

3rd Party Impact

Professional

CollectorsDeliber

ate

Disrespectful

Distracted

Dutiful Pay upon receipt

Objective: Identify the Disrespectful & Deliberate payers as quickly

and inexpensively as possible

The Four Types of Payers, and What Makes Them Pay

1. For Distracted Patients

• We execute 5 polite reminders in your businesses name

• Over a 35 day timeframe• You pay a flat fee of between $6.00 -

$16.00 per account• Less expensive than sending

statements/letters/phone calls

For Distracted Payers

For Disrespectful Payers

• We make five mixed-media 3rd Party Collection Demands

• You will recover from many accounts as soon as a 3rd party is involved

• You pay a flat fee of $6.00 - $16.00 per account depending on volume

• All collected money goes directly to your business (this is instant cash-flow)

We even say “Thank You” for paying

Optional&

Free

For Deliberate Debtors

• Our national team of professional collectors will turn up the heat on high-risk accounts

• Services include: skip-tracing, asset discovery & legal efforts

• Contingency/percentage based fee structure

• Submit accounts and access reports from your Online Client Portal (OCP)

It is time for the professional

debtors to deal with professional

collectors

Progressive

Account Resolutio

n

The Right Solution, at the Right Time

Your Statement

orInvoice

1st Party Reminder

s

3rd Party Demands

Professional Collections

• Online client portal for submitting and reporting

*demo available upon request

• Free Client launch & support

• 24/7 Access• Free training

for your staff

Easy to Use

We Interface with the Top Billing Software Platforms

We Are The Compliance Leader

In Conclusion, Our Solutions:

▪ Reduce your internal follow-up expenses▪ Give you a staged approach to your receivables ▪Have the fastest ramp-up time in the industry▪ Collect more money… much faster▪ Are 100% guaranteed to work for you

Let’s look at some results

Performance Reports

➜ We are accountable to you 24/7➜ Constant analysis of recovery, cost and ROI for our services➜ Details on each contact made to your customers are available through our audit log 

FourQuestionsto Start Collecting

➊ Where would you want us to start collecting? 30 • 45 • 60 • 75 • 90

➋ Start with 1st Party Reminders or Collection Agency Demands?

➌ How many accounts each month at that age?

➍ What test period do you want to use?

Fixed Fee Pricing

Approx. Number of

Accounts per Month

Total Number of Accounts

(24 months) Cost Per Account

2 50 16.004 100 14.25

10 250 13.2520 500 11.7540 1,000 10.75

100 2,500 10.25200 5,000 9.40400 10,000 8.35600 15,000 7.75

1000 25,000 7.252000 50,000 6.753000 75,000 6.504000 100,000 6.256000 150,000 5.958000 200,000 5.60

Selling Resources

TSI Collections Benefits

▪ We utilize some of the most sophisticated technology in the industry.

▪ All accounts are scrubbed for bankruptcies, recently deceased, and the National Change of Address (NCOA) database.

▪ Accounts are skip-traced electronically to ensure we are using the most up-to-date contact information available

▪ All accounts with balances greater than $100.00 are appended with full credit bureau reports

▪ All accounts are initially scored and segmented before being worked. This ensures optimal results are achieved.

Mixed Media Create

Urgency

Reminder 1:

Diplomatic Letter

Reminder 2:Diplomatic Call

This is <TSI Client Name> with a courtesy call

regarding your account and a letter we recently

sent you on <Date>. This message is for <Debtor

Name>.

Please contact us at your earliest convenience at <Phone> and reference your account number

<Account>. Again, that’s <TSI Client Name> at

<Phone>.

Thank you for your immediate attention to

this matter. To be connected directly to your

creditor, press 1.

Contact 3:Diplomatic Reminder

Letter

Contact 4:Diplomatic Reminder Call

Hello. This is not a telemarketing call. This

is <TSI Client Name> calling for the second time regarding your

account and a letter we recently sent you on

<Date>. This message is for <Debtor Name>.

Please contact us at your earliest

convenience at <Phone> and reference your account number

<Account>. Again, that’s <TSI Client

Name> at <Phone>. Thank you for your

immediate attention to this matter. To be

connected to a representative, please

press 1.

Contact 5:

Final WarningLetter

Puts customer/patient on notice that they may be subject to further Collection activity if they don’t pay

now.

42 Years of Proven Success

Demand 1

Diplomatic, Intensive orBad Check

Options

Or Choose A Call

Profit Recovery Call:Hello. This is an important message from Transworld Systems, a debt collection

company. This is an attempt to collect a debt

and any information obtained will be used for

that purpose.

We are calling in reference to a letter we sent you on

<Date> regarding our client <TSI Client Name>.

Please return the call to <TSI Client Name> at

<Phone>. Again, that’s <TSI Client Name> at

<Phone>. When calling please refer to your id code

<Account>.

Transworld Systems is a debt collection company

and any information obtained will be used for

that purpose. Thank you. To be connected to a

representative, please press 1.

.

Demand2

Demand3

Driving Urgency

Or Choose A Call

Profit Recovery Call:Hello. This is an

important message from Transworld Systems, a debt

collection company. This is an attempt to

collect a debt and any information obtained will be used for that

purpose.

We are calling in reference to a letter we

sent you on <Date> regarding our client <TSI Client Name>. Please return the call to <TSI Client Name> at <Phone>. Again, that’s <TSI Client

Name> at <Phone>. When calling please refer to your id code

<Account>.

Transworld Systems is a debt collection company and any

information obtained will be used for that

purpose. Thank you. To be connected to a

representative, please press 1.

Demand4

Demand5

ThankYou

Letter

Optional (and free)

Thank You

Letter

TSI Collections Benefits