2014Annual Report

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Table of Contents

From Our DirectorDear Friends of Centerforce, It is with pleasure that I share with you Centerforce’s 2014 Annual Report to the Community. On behalf of myself, our board of directors, staff members and volunteers, I want to thank those that have supported our efforts. As we look back over the past year, and look forward to the future, Employing Ability, Enriching Community continues to be our focus. Our 45 plus years of services calls upon us to not only honor our past, but to look forward to the future and meet the ever changing needs of the community and those we serve.

As you will see later in this report we have accomplished a number of projects, set the stage for expansion in the coming year by initiating the Campaign for Employing Ability and Enriching Community, establishing an endowment fund, hosting legislative visits and receiving a resounding endorsement of our services by achieving another 3 year CARF accreditation.

One of the most significant decisions we made was to transition our program to a community center model and reach out to collaborate with other organizations, to better serve our community. With the continued reduction in government funding we have chosen to expand our social ventures and the individuals we serve.

We are on the cusp of transformation and at Centerforce we intend to expand our services, reach out to the community for support and to collaborate with others to continue to improve the lives of those we serve.

Sincerely,

Debby L. Graham, M.A.Executive Director

Our Mission:

Empower adults with disabilities, through education, employment, and community living, to more fully participate in their communities.

From Our Director ...............................................................................................

Client Services ..................................................................................................

Business Services .............................................................................................

Community Services ........................................................................................

Supporters ....................................................................................................

Financials ............................................................................................................

The Future ..........................................................................................................

Get Involved .......................................................................................................

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Client Services

As the largest provider for Pierce County Community Connections, Centerforce served 242 clients in 2014 through the Developmental Disabilities Administration (DDA) and Division of Vocational Rehabilitation (DVR) programs. Centerforce serves these individuals in four (4) service areas - Individual Employment, Group Supported Employment, Community Access and Pre-Vocational Employment - throughout King and Pierce Counties. These services assist our clients in becoming independent members of our community. We provide the direct face-to-face support needed to strengthen the clients’ relationship and actions within the local community.

We have experienced many successes in our employment programs over the year, one such success comes from Marcus, a young man with learning and developmental disabilities, who came to Centerforce seeking vocational and employment assistance. Initially, Marcus was nervous about attending employment meetings and trainings. He had worked temporarily before coming to Centerforce, and he and his parents wanted him to gain stable employment. He attended trainings and employment meetings and was engaged and asked questions. Marcus started to

become comfortable and learned valuable skills as a job seeker. Through the efforts of employment specialists, Marcus was hired by Gulf Coast Enterprises working as a kitchen staff in dining halls at Joint Base Lewis-McChord. He continues to be a self-advocate and helps others with disabilities believe in themselves. He encourages others to step out of their comfort zone to enter the workforce.

We served 242 individuals with developmental disabilities.

Our services have resulted in the highest net gain of jobs for individuals with developmental disabilities among Pierce County providers over the past 4 years.

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Business ServicesCenterforce offers a variety of services to local businesses, both small and large. Our services can be tailored to meet your business’ specific needs in a timely and affordable manner while simultaneously providing employment and training for individuals with disabilities.

Hometown Dogs• Completed design for Hometown Dogs Food Truck • Remodeled our kitchen

AIM Mail Center• Strong partnership with The Division of Vocational Rehabilitation to facilitate

Community Based Assessments. • Increased the number of clients employed at AIM. We now have a total of 5

clients working at minimum wage.

87% of every dollar raised goes directly to client services, while 13% goes to administration costs.

AIM Mail Center sales increased by 21% from $234,001 to $283,818.

We increased Group Supported Employment contracts from 31 to 42.

We raised $278,750 for our Food Service Education & Training Program.

Program Highlights

Marketing & Communications

Over the last year we made a strategic decision to put more energy and resources into marketing and communications in the effort to build a stronger relationship with the community at large. Some of our accomplishments include:

• Building our online presence. We accomplished this by starting an e-newsletter, focusing efforts on social media communications and adding a blog to our website.

• Fostering community relationships. We participated in numerous Chamber of Commerce events, attended & presented to service clubs and held many events at Centerforce, bringing the community to us.

• Continued brand development. We continued our work with Rusty George Creative, implemented a billboard campaign and began to tell our story.

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Community ServicesThe promotion and inclusion of people with disabilities into their communities is what Centerforce is all about. We do this through not only assisting people with disabilities and employers to have a great employment match, but also by assisting our clients to be valued and contributing members in their community. Centerforce supports people with disabilities and provide hundreds of volunteer hours in area non-profits.

Our Community Access program has had a great impact on its participants. One such participant is Diane, who came to Centerforce in 2003. When Diane came to Centerforce she suffered from severe anxiety. This affected her attendance greatly, only coming about 5% of the time. The times that she did attend Community Access outings, she would show signs of illness and would be consumed with personal issues, dwelling on them. Over the last year Diane has made huge improvements. She has now boosted her attendance to about 50%, she rarely lets personal issues affect her work and when she is having a difficult day, she is now able to express herself in a healthy manner. Diane repeatedly tells staff how much she appreciates them, likes the work that she does and that she now looks forward to her outings. We have seen her become a healthier person who is enjoying her life; she often makes jokes and is working hard on building positive relationships with the staff and her peers. We are very proud of all of her progress!

Community Access serves over 37 clients per month. This program emphasizes building our clients’ relationship with the community in order to enhance and maintain participation in integrated activities and events. Our community services are designed to provide supports that allow individuals to explore and participate in a wide variety of community activities such as volunteer opportunities, activities that help pursue interests and that enhance their relationships with a variety of individuals. By becoming involved in the community, people with and without disabilities can learn about themselves and others, provide support and friendship, share experiences and build a network of community contacts while enjoying social events and learning about the world around them.

Participants in Community Access took part in weekly in no-cost activities, and volunteered at places such as:• Point Defiance Zoo & Aquarium• Red Cross• St. Leo’s Food Bank • Small Tribes of Western Washington• The STAR Center

Program Highlights

We increased community partnerships with agencies like: Clover Park Technical College,Gulf Coast Enterprises,Catalyst Kitchens& CHOICE Coalition.

We supported our clients in providing over 380 volunteer hours in the community each month.

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Supporters501(C) Agencies TrustAacres WA, LLCActive NetworkAging & Adult ServicesAimee KennedyAlexander TaylorAllison KunerthAmbitionsAmy LewisAmy QueenAndrea SmithAndy GreenwaltAngelina ChristianAnn DavisAnn MiklusisAnnex BrandsBarbara BoisvertBarbra AhnaBargreen-EllingsonBarry HackettBen B. Cheney FoundationBetty LovellBev HornBlue JobBo-NashBob BallBoys & Girls Clubs of South

Puget SoundBrian RiselandBrown & Brown InsuranceBruce IhlanButch JohnsonCaroline KuslerCarrie SandovalCarrs Restaurant & BarCatalyst KitchensCecilia FullerCharles CuevasCIS-WACity of LakewoodCity of TacomaClaudine CarrolClifford & Caroline KuslerClifford & Marilyn PonnikasClover Creek CondosClover Park School DistrictConcordia Lutheran School

Connie CarlsonCory LangeCourteney SimonCynthia HewittCynthia PetersonD & D Distributing Darlene MartinDatabarDave BugherDavid KrugmireDavid OsburnDavid PaulDeb DunlapDebby L. GrahamDebra AndersonDepartment of Licensing Derrick CurryDHV Properties, LLCDiana KaelinDivision of Vocational

RehabilitationDomtar Paper Company, LLCDorine AikenDwyer, Pemberton & CoulsonEd RamosEhli AuctionsElene EmersonElizabeth B. Kelly Fund

of The Greater Tacoma Community Foundation

Employees Community Fund of Boeing Puget Sound

Erna MorrisErvin KraemerFat Daddio’s Forest Foundation Foundation for the ChallengedFred & Gretel Biel Charitable

TrustFred WagnerFrida LekesFt. Lewis Regional Flight CenterGail MisnerGale AynesGary & Kim KostonGary E. Milgard Family

Foundation

Gary YazwaGateways BingoGlennis WilsonGloria GrubertGood Shepherd Lutheran ChurchGreater Tacoma Community

Foundation, TheGreen Mountain

Coffee RoastersHeather GomezHeritage BankHigher Education

Coordinating BoardIndochineJackie SmithJacqueline SnodgrassJaime BladowJake FeyJBW GilchristJeff ChambersJennifer UnrauJerry ZiebeckJesse EngineeringJill GinnJill RainsJim JacobsonJody MillerJoe AndersonJohn BarnesJohn ManuelJone’s Seasoning BlendsJonnee BlendheimJordan GrahamJuan AndersonJuanita NewtonJulie PistoJurdy SmithJust AugustaJutta Stevens Karen HaireKari LundbladKarin TelesKeil DrescherKeith MessenerKeith SchlemeinKen Swarner

Kenneth KingKevin CarpenterKeyBank FoundationKim VilaireKing County Developmental

Disabilities DivisionKing County Facilities

Management Korina HuddlestonKorum for KidsKrista OsbournLakewood Hardware & PaintLaurie PutnamLeano FailaguaLee & Kay BettingerLen BarrettLen Barrett & AssociatesLeslie RyanLinda BarnardLinda NekeferoffLisa LeonardLori ChapinLucky Seven FoundationMar PalmerMargaret CybulskiMaria RudolphMary Ann HansonMary ChurchMary Ellen PalmerMegan SilveiraMelissa HackettMelissa LeachMichael SnyderMike & Mariye CinaMoctezuma’s Mexican

RestaurantModutech MarineNatalie WhitcombNorthwest HardwoodsOne Ball Jay Parkland Lutheran CemeteryParkland Lutheran ChurchPat SparksPatt BrooksPatti DavidsonPatti RusnakPaul Hickey

Paul NessPeg AlastraPenelope HolmesPenmet ParksPenny PrestonPeterson CompanyPhil ChangPhoenix Housing NetworkPhyllis MjorudPierce CollegePierce County Community

ConnectionsPJ HannaProctor District AssociationPuget Sound Energy FoundationPursuit of Happiness, LLCQuadrantRay & Connie KrontzRay RussellReggie FrederickRhianna LakeRichard JensenRichard WeeksRickard & Kathy GuildRobert EdingtonRobin RoyRobin SchultzRoger LaybournRon KleinRonald & Robin RichardsonSabrina CarterScott LeonardShannon RingenerSherri Nugent-LoehrSherry BuchananSherry KnutsonSon MottsSonoco RecyclingSound TransitSteve GantStudent Achievement CouncilSusan ReehillSuzanne PockSymphony CrickTacoma BoysTacoma Neighborhood

& Community Service

Tacoma Public SchoolsTacoma RainiersTammy EarhartTammy SteeleTanya LewisTerry RussellThe RamThe ShoppeThe Tides TavernTim RenfroTom BetterbedTracie & Don BrownTRM AssociatesTyler MedakUniversity Place School DistrictVern ChandlerVicky DelacruzVictor CastilloVirginia ClarkVisiting AngelsWally & Beryl Nash Washington Recycling CompanyWaterwiseWells FargoWestwood Shipping LinesWeyerhaeuserWig PropertiesWill DamrauWoodworth Family FoundationZones, Inc.

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The Future

Get Involved

FinancialsAt the heart of what we want for our clients is community integration, through work, leisure and social activities. Our focus will remain employment, just as it always has been but over the years, we have made some critical observations:• Jobs are retained when people with disabilities are connected with their

coworkers socially.• Even after a job is secured and maintained, many people with disabilities

remain lonely and disenfranchised. Full participation in the community through integration connects people.

Our vision, then, is for persons with disabilities to have a job that they want at a livable wage and to become fully participating community members. In order to achieve this, we will continue to work hard on behalf of our clients and over the next year, we will:• Wrap up our Campaign for Employing Ability & Enriching Community. This

means our Foodservice Education & Training program will begin classes, we will launch our Hometown Dogs food truck, which will be seen travelling throughout Pierce County employing some of our trainees, and we will begin our Community Integration program. To do so, we will be closing our sheltered workshop program, remodeling the space and continuing to develop more partnerships.

• Work more with Transitions and School-to-Work program participants and continue our transformation process, becoming more open to our community.

Ways to Get Involved: DonateVolunteerAdvocate 

Contact Us:253.584.1001(p)253.581.4741(f)centerforce.nethometowndogs.com

Follow Us:Facebook: /CenterforcePrograms /htdtruckTwitter: @htdtruckInstagram: @htdtruck

77%  

8%  

1%  2%   9%  

3%  

2012-2013 Revenue

Government & Contract: 77%

Commercial: 8%

Grant & Contributions: 1%

In-Kind: 2%

AIM Mail Center: 9%

Other: 3% 68%  

6%  

13%  

0%   9%  5%  

2013-2014 Revenue

Government & Contract: 68%

Commercial: 6%

Grant & Contributions: 13%

In-Kind: 0%

AIM Mail Center: 9%

Other: 5%

13%  

14%  

7%  

0%  

36%  

20%  

0%  10%  

Functional Expense Allocation 2013-2014

Admin: 13%

AIM Mail Center: 14%

Community Access: 7%

Fundraising: 0%

Group Supported Employment: 36%

Individual Employment: 20%

Other: 0%

Prevocational: 10%

16%  

14%  

3%  0%  

35%  

17%  

3%   12%  

Functional Expense Allocation 2012-2013

Admin: 16%

AIM Mail Center: 14%

Community Access: 3%

Fundraising: 0%

Group Supported Employment: 35%

Individual Employment: 17%

Other: 3%

Prevocational: 12%

 $-­‐        

 $500,000.00    

 $1,000,000.00    

 $1,500,000.00    

 $2,000,000.00    

Opera/ng  R

eserve  

Building  M

aintenan

ce  Reserve

 

Equipment  Replac

ement  Reserve

 

Start-­‐

Up  Projects  Reserve

 

Unrestrict

ed  

Temporarily

 Restrict

ed  

Net Assets

2013-2014 ($3,132,464)

2012-2013 ($2,875,748)

2012-2013 Revenue 2013-2014 Revenue

Functional Expense Allocation 2012-2013 Functional Expense Allocation 2013-2014

Net Assets

5204 Solberg Drive SW, Lakewood, Washington 98499

Phone: (253) 584-1001Fax: (253) 581-4741Toll-Free: (800) 244-4597TDD Relay Service: (800) 855-1155

www.centerforce.net

Leadership

Debby L. Graham, M.A.Executive Director

Jackie Smith, M.S.c.Program Director

Rickard Guild, B.A.Development Director

Virginia Clark, M.S.Human Resources Manager &

Volunteer Coordinator

Kenneth King, B.A.B.A.Accounting Manager

Jordan GrahamAIM Manager

Board of Directors

Tracie BrownChair

Kevin CarpenterVice Chair

Ray KrontzSecretary & Treasurer

Vern Chandler

Keil DrescherAl Taylor Jim Jacobson