201302_computertalk buyers guide 2013
DESCRIPTION
Annual community pharmacy technology buyers guide.TRANSCRIPT
Plus
• Markets Served
• Interfaces Offered
• Products and Services Offered
• And More
Computertalkfor the pharmaCist
The InTersecTIon of Technology and ManageMenT
Vl. 33 No. 2 March/April 2013
2013 Retail Buyers Guide
This issue includes profiles on the latest pharmacy management systems, workflow-specific systems, point-of-sale systems, dispensing automation, systems for long-term care, and other products and services.
44
1March/April 2013
PrimePOSPoint of Sale
Electronic Signature Capture
PrimeESCElectronic Signature Capture
PrimeDMSDocument Management System
PrimeDELIVERYIn-House and Wireless Delivery Module
PrimeWEBCustomized Web Sites/Portals for Pharmacies
PrimeCENTRALCentral Data Reporting for Multiple store owners
FillMyRe�lls.comComplete communication
module (Online Re�lls,SMS/Texting, Email)
866 495 3999 • 516 408 3999 | www.micromerchantsystems.com
Software without Limits!
PrimeRxPharmacy
Management SystemPharmacy Management System
Increase Revenueand Profitability
DecreaseDispensing Errors
Increase YourPharmacy’s Efficiency
Your Rx Prescription is
ready for PICKUP
IT IS TIME TO TAKE
YOUR MEDICINE; Rx#
1234567 - TAKE TWO
TABLETS DAILY FOR
PAIN
REFILL REMINDER:
Rx # 789012 will be due
for Refill on 4/15/2013
(in 3 days). Please call
YOUR PHARMACY
NAME at (516)555 1212
ahead of time to request
this Refill
Doe, JohnDoe, John
Messages
Messages
EditEdit
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Send
2 ComputerTalk
Computertalk®
for the pharmaCist
The InTersecTIon of Technology and ManageMenT
Vl. 33 No. 2 • March/April 2013
2013 Retail Buyers Guide
Pharmacy Management, Workflow Systems, and IVR 8 Ateb, Inc. 9 Best Computer Systems, Inc. 11 CarePoint® 15 Cerner Etreby 16 Computer-Rx 17 DAA Enterprises, Inc. 18 Datascan Pharmacy Software 19 Health Business Systems, Inc. 20 KeyCentrix™ – RxKey® 21 Lagniappe Pharmacy Services 22 Liberty Software 23 Medicine-On-Time 24 Micro Merchant Systems 25 New Leaf Rx 26 PDX 27 QS/1 (NRx®) 28 QS/1 (MSM™) 29 QS/1 (IVR) 30 ScriptPro 69 Speed Script 31 TeleManager™ Technologies 32 Transaction Data69 voiceTech
Automated Counting and Robotics35 Innovation 37 Kirby Lester 38 RxMedic® 39 TCGRx
Point-of-Sale Systems48 ECRS 67 emporos 49 Epicor Software 50 Freedom Data Systems51 KeyCentrix™ – flexTRAX 52 QS/1 53 Retail Management Solutions
Long-Term Care and Assisted Living67 Integra, Inc. 68 Manchac Technologies 57 QS/1 (PrimeCare®) 58 SoftWriters, Inc.
Specialized Products and Services62 Emdeon® 63 QS/1 (SystemOne®) 64 QS/1 (Optional Services) 65 RelayHealth 68 Rx-Net, Inc. 66 Two Point Conversions, Inc.
4 Publisher’s Window Patient Care79 George’s Corner Buyer Beware,
Seller Prepare
81 Technology Corner Our Recommended
Approach to Buying Technology
Departments
10 Platforms Supported
12 Installations and Markets Served
34 Automated Counting/ Robotic Dispensing
34 Web-Based and Social Media Offerings
42 Functionality Specifics: Barcode Scanning, IVR, and Mobile Device Apps
54 Costs for Integration and E-prescribing
56 Summary of Products and Services Offered
70 Products and Interfaces
72 2013-2014 Trade Show Schedule
74 Specific Interfaces Offered
Quick Reference Tables*
83 Catalyst Corner Achieving Recognition and
Payment for Services
85 Viewpoints Telemedicine in Pharmacy
87 Index of Advertisers
88 Websites to Visit *Paid Advertising
Company Profiles*
3March/April 2013
The Leader in Pharmacy Point-of-Sale Innovation
Follow us on Facebook, Linkedin and Twitter
30 pharmacy management systems that robustly interface with RMS’ POS solutions
1000+ RMS pharmacy customers nationwide
100+ years experience in pharmacy POS technology 100
RMS reimburses employee Rx copays when filled at an independent or out-patient pharmacy
The leader in Pharmacy POS wants you to know:
50 states include RMS customers
100%9 out of 10 RMS POS systems are replacements of competitor’s systems
24 hours a day, 7 days a week supportfrom RMS’technical staff
1 POS provider whose CEO grew up working in his dad’s pharmacy
1 pharmacy POS provider devoted exclusively topharmacy POS
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PHARMACY
just the facts:
Contact RMS today:[email protected]/ct100
4 ComputerTalk
www.computertalk.comVolume 33, No. 2March/April 2013
StaffWilliam A. Lockwood, Jr.Chairman/PublisherMaggie Lockwood Vice President/Director of Production
Will Lockwood Vice President/Senior Editor
Toni Molinaro Administrative AssistantMary R. Gilman Editorial ConsultantMel Spigelmyer Cover ConsultantComputerTalk (ISSN 0736-3893) is published bimonthly by ComputerTalk Associates, Inc. Please address all correspondence to ComputerTalk Associates, Inc., 492 Norristown Road, Suite 160, Blue Bell, PA 19422-2339. Phone: 610/825-7686. Fax: 610/825-7641. Copyright© 2013 ComputerTalk Associates, Inc. All rights reserved. Re pro duc tion in whole or in part without written permis-sion from the publisher is prohib-ited. Annu al subscription in U.S. and terri tories, $50; in Canada, $75; overseas, $85. Buyers Guide issue only: $25. Printed by Vanguard Printing.
General DisclaimerOpinions expressed in bylined articles do not necessarily reflect the opinion of the publisher or ComputerTalk. The mention of product or service trade names in editorial material or advertise-ments is not intended as an en dorsement of those products or services by the publisher or ComputerTalk. In no manner should any such data be deemed com-plete or otherwise represent an entire compilation of available data.
Member
ASAP2013
In reading the company profiles in this issue, I was impressed by the efforts of the system vendors to help pharmacists initiate programs that will encourage adher-ence to a person’s medication regimen and improve outcomes. This is being done
in a number of ways. Using IVR systems to remind people of refills coming due is one approach, and reminding people via IVR that their prescriptions are ready for pickup is another. There is now access to software to implement synchronization programs so all refills come due on the same day. There are packaging systems designed to improve adherence, and pharmacists are finding that they can charge for this service. Even apps for mobile devices have been introduced to promote adherence.
There is plenty of evidence that pharmacist intervention can make a difference. And with the decline in the number of primary-care physicians, pharmacists have an op-portunity to pick up the slack. Pharmacists certainly have the technology tools and knowledge to do so. Adherence programs fit nicely with medication therapy manage-ment (MTM).
That said, the American Society for Automation in Pharmacy (ASAP) developed a standard for MTM information exchange a few years ago. The purpose was to allow pharmacists to receive alerts directly into their pharmacy management systems for patients who qualify for MTM interventions. OutcomesMTM is now supporting this ASAP standard, and is reporting growing participation in MTM programs as a result. This is good example of how pharmacy management systems can be used to make a process more efficient.
In addition to receiving the opportunity alerts in the pharmacy management system, we are seeing functionality built into the systems to document and bill for this type of service.
System vendors respond to what their users are asking for. Apparently, the interest is there for MTM functionality. I see this as a positive development for pharmacy in positioning the profession to engage in health information exchanges. Will the next step be a pharmacy-specific electronic health record (EHR) that will interface with the pharmacy management system? Perhaps, but don’t expect incentive payments from the government to install such a system.
On the topic of incentive payments: There was a front-page article in The New York Times on Feb. 20 about the money being raked in by the companies selling electronic health record (EHR) systems. It appears that these companies did a full-court press on the White House and legislators in Washington to include incentive payments in the 2009 economic stimulus bill to encourage physicians and hospitals to install EHR systems. The pitch was how these systems could lead to more efficiency in healthcare delivery and better patient care through interoperability. As of February, CMS has given out over $12 billion in incentive payments to providers complying with the meaningful-use criteria established by the government. This is a significant price to pay to gain adoption of these systems when EHRs are getting mixed reviews by the users. What I have read is that EHRs add five to 10 minutes to a patient encounter, interoperability with other systems isn’t always the case, and they are difficult to use.
I will close on that note. CT
Bill Lockwood, chairman/publisher, can be reached at [email protected].
publisher’swindow
Patient Care
Computertalk ®The InTersecTIon of Technology and ManageMenT
for The pharMacIsT
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5March/April 2013
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Whether you need to automate prior authorizations, improve reimbursement accuracy, participate in REMS or be an advocate for lowering medication costs for your patients, Reimbursement Performance can help.
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Call 888.743.8735 or via email at [email protected]
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6 ComputerTalk ASAP American Society for Automation in Pharmacy
492 Norristown Road • Suite 160 • Blue Bell, PA 19422 (610) 825.7783 • Fax (610) 825.7641 www.asapnet.org
first-rate speakers historic location
plan to attend the Most revelant conference on technology in pharMacy
Check asapnet.org for conference information and the current roster of members.
The midyear conference, as with our annual conference,
delivers excellent CE-approved topics. Don’t miss out.
2013 Midyear Conference • June 13–15 The Brown Hotel • Louisville, Kentucky
tiMely topicsan afternoon at churchill downs
7March/April 2013ASAP American Society for Automation in Pharmacy
492 Norristown Road • Suite 160 • Blue Bell, PA 19422 (610) 825.7783 • Fax (610) 825.7641 www.asapnet.org
first-rate speakers historic location
plan to attend the Most revelant conference on technology in pharMacy
Check asapnet.org for conference information and the current roster of members.
The midyear conference, as with our annual conference,
delivers excellent CE-approved topics. Don’t miss out.
2013 Midyear Conference • June 13–15 The Brown Hotel • Louisville, Kentucky
tiMely topicsan afternoon at churchill downs
Pharmacy Management, Workflow Systems, and IVR
2013 Buyers Guide
Ateb, Inc. ..........................................................8Best Computer Systems, Inc. ...............................9CarePoint® ...................................................... 11Cerner Etreby .................................................. 15Computer-Rx .................................................... 16DAA Enterprises, Inc. ....................................... 17Datascan Pharmacy Software ........................... 18Health Business Systems, Inc. ............................ 19KeyCentrix™ – RxKey® ...................................... 20Lagniappe Pharmacy Services (LPS) ..................21Liberty Software .............................................. 22Medicine-On-Time ............................................ 23Micro Merchant Systems, Inc. .......................... 24New Leaf Rx ................................................... 25PDX ................................................................ 26QS/1 (NRx®) ...................................................27QS/1 (MSM™) ..................................................28QS/1 (IVR) ......................................................29ScriptPro ......................................................... 30Speed Script .................................................... 69TeleManager™ Technologies, Inc. ......................31Transaction Data – Rx30 ................................. 32voiceTech ........................................................ 69
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8 ComputerTalk
Pharmacy Workflow Solutions
n Pharmacy Line IVR: Interactive voice response solution that automates telephone call handling into the pharmacy by managing refill requests, handling voice messages, and providing pharmacy information.
n NDC Accuracy Check: Automates manual process of ensuring the correct medication has been used to fill a prescription by decreasing fill errors and correctly matching prescriptions.
n Bin Management: Makes prescription pickup process more efficient and accurate by giving a reflection of prescriptions in the pharmacy, providing return-to-stock reports, and automatically notifying patients when prescriptions are ready for pickup or if the pharmacy needs more time.
n SignatureLine: Collects and stores patient signatures electronically for counseling, prescription pickup and deliveries, privacy policy acknowledgment for HIPAA, and third-party audit requirements.
n Web Refill: Software to support pharmacy’s Web presence or a hosted website, allowing patients to request a refill online and have additional access to the pharmacy.
Ateb, Inc.
Ateb, Inc.2600 Sumner Blvd., Suite 158
Raleigh, NC 27616877/776-2832 • 919/872-1275
[email protected] www.ateb.com
Ateb’s Suite of Adherence Solutions Increases Adherence, Results in Incremental Prescription Sales, and Builds Patient Loyalty
Time My Meds™
Automated Medication Synchronization
n Automatically identifies eligible patients to participate.n Automates manual, paper-based Medication
Synchronization process.n Coordinates a patient’s maintenance prescriptions
to be filled on the same day each month.
n Helps pharmacy implement, manage, automate, and scale a comprehensive patient-centric, appointment-based model (ABM).
n Alerts pharmacy when patient interventions are needed.
Adherence Solutions Education, Reminders, Reinforcements
n Contact patients by their preferred method: phone calls, SMS/text messaging, email, or mobile app.
n Build strong relationships between pharmacy and patient.
n Provide pharmacies with efficient and standard processes to administer adherence solutions.
n Supply measurements and analytics for medication possession ratios (MPRs), proportional days covered (PDCs), etc.
Patient Communication Solutions
n Outbound Notifications: Prescription pickup reminders, refill reminders, prescription ready, etc.
n Patented Inbound Messaging: Educational messaging, reminders, immunization awareness, and surveys when patients call the pharmacy.
n Solutions that reach patients through multiple commu-nication channels including phone calls, SMS/text messages, email, and mobile app.
Comprehensive Patient Care
n Provides a platform to manage chronic conditions including diabetes, hypertension, weight management, and other common conditions.
n Guides documentation for each intervention.
n Structures effective messaging to patients.
n Provides ongoing day-to-day program administration.
n Drives pharmacy-patient interventions when needed. n Delivers longitudinal measurements to pharmacy.n Offers insight to pharmacy staff about the program.
9March/April 2013
Best Computer Systems, Inc.121 Fairfield Way • Suite 330
Bloomingdale, IL 60108877/777-5758 • 630/893-9210
Fax: 630/339-3171Email: [email protected]
www.bcsbestrx.com
Best Computer Systems, Inc.
BestRxWin
Your search for the best pharmacy management software ends here! Best Computer Systems (BCS) offers independent pharmacies a user-friendly, robust, and afford-able pharmacy management system with BestRxWin. BestRxWin is a Windows-based pharmacy man-agement system that will help you manage your pharmacy more effectively by simplifying tasks such as claims processing, inven-tory management, reporting, label-ing, and much more. Processing a new prescription or refill is quick and easy with BestRxWin. It also allows you to print a variety of reports, from a daily log to a highly customizable report created by the user.
Other Features of BestRxWin Include
7 Fast and flexible searching for patients, prescribers, drugs, plans, etc.
7 Real-time claim adjudication 7 Split billing for patients with multiple insurance plans
7 E1 Eligibility checks for Medicare Part D patients
7 Allergy and drug interaction warnings
7 Paperless faxing for refill requests
7 Payment reconciliation 7 Refill reminder log 7 Charge account/accounts receivable
7 Barcode scanning and printing 7 Automatic weekly price updates 7 Highly customizable labels 7 Ability to interface with robotic systems such as ScriptPro, Parata, etc.
The Best Choice in Pharmacy Management Systems
BestPOS
BCS’s integrated point-of-sale sys-tem is a Windows-based application that will help boost your pharmacy’s profitability. BestPOS allows you to interface with your wholesaler to ensure that your inventory and pricing are up to date. Just like BestRxWin, BestPOS is reliable and easy to use, so little training is needed to familiarize yourself with the system. Pairing the BestPOS system with the BestRxWin system is a smart way to maximize your pharmacy’s efficiency and cus-tomer satisfaction!
Other Features/Benefits of BestPOS Include
7 Make customer checkout fast, easy, and flexible.
7 Validate and process payments via credit and debit cards, in-store charge accounts, and checks.*
7 Process FSA card transactions (must become member of SIGIS).
7 Electronic signature capturing to collect signatures for HIPAA, counseling, and credit cards.*
7 Set minimum inventory levels for electronic reordering.
7 Update inventory by downloading order files from wholesaler’s website.
7 Generate purchase orders.
7 Export data to off-the-shelf software for reports.*
7 Set up shortcut buttons to simplify the checkout process.
7 Manage employees’ access rights for increased security. * May require additional hardware,
software, or services.
Additional Services
Electronic Prescribing Allows prescribers to send prescrip-tions directly to your computer via the Surescripts network.
Rx Image ScanningStore and pull up prescription images on your computer.
Nursing Home FeaturesPrint MAR/physician order forms and more.
Electronic Signature PadBestRx e-signature capturing program can store all your patients’ signatures in your computer.
Mobile Delivery Signature CaptureGives you the ability to capture signatures for delivery prescriptions.
IVR Interface with voiceTech We can interface with voiceTech interac-tive voice response system to allow your customers to auto-matically request refills over the phone.
Page Company Windows Linux SaaS EDI with Wholesalers HL7 Other
8 Ateb • • • - - -
9 Best Computer Systems • - - • - -
11 CarePoint • - • • • SQL
15 Cerner Etreby • - - • • SQL
16 Computer-Rx • - - • • -
17 DAA Enterprises • - - - - -
18 Datascan • - • • - -
48 ECRS • • • • - -
62 Emdeon - - - - - Platform independent
67 emporos • - - • - -
49 Epicor • • • • - -
51 flexTRAX (KeyCentrix) • - - - - -
50 Freedom Data Systems • - - • - -
19 Health Business Systems • • - • • SQL
35 Innovation • - - - • -
67 Integra • - • - • -
20 KeyCentrix • - - • - -
37 Kirby Lester • - - - • -
21 Lagniappe Pharmacy Services • • • • • Unix
22 Liberty Software • - • • • -
68 Manchac Technologies – DOSIS • • - - • -
23 Medicine-On-Time • - - - - -
24 Micro Merchant Systems • - - • • -
25 New Leaf Rx • - - • - -
26 PDX • • • • • -
27 QS/1 • - • • • XML and SQL
65 RelayHealth • - • - • -
53 Retail Management Solutions • - - • - -
38 RxMedic • - - - - -
68 Rx-Net - - - - - Platform independent
30 ScriptPro • - - • • -
58 SoftWriters • - • • • SQL
69 Speed Script • • • • - Web-based services
39 TCGRx • • - - • -
31 TeleManager Technologies • - • - • -
32 Transaction Data – Rx30 • • - • • Mac OS
66 Two Point Conversions • • • - • XML and ORT
69 voiceTech - - - - - Platform independent
10 ComputerTalk
Platforms Supported2013 Quick Reference Tables
11March/April 2013
CarePoint®
GuardianRxTM Total Pharmacy and Patient Management Systems
CarePoint® has been helping pharmacies reduce operating costs while providing more efficient and expanded services and benefits to patients for over 20 years, with systems that combine ease of use, robust functionality, and cost-effective operation with the highest standards of patient safety, security, and drug utilization safeguards.Total Pharmacy and Patient Management System
CarePoint was first to bring the benefits of true Microsoft® Windows and SQL Relational Database technologies to pharmacy. All of our systems employ the latest advances, and are flexible, highly scalable, proven and enduring — the capabilities you need today and enhanced functionality whenever new requirements arise.
Customizable Workflow/Process Management
Integrated workflow and process management tools config-ured to your specific processes and procedures maximize efficiency while increasing quality control.
�Prescriptions received via IVR, e-prescribing, or Web portals appear in appropriate work queues, and pro-cessing can be automated for efficiency. (We’re fully certified for controlled-substance e-prescribing, too!) �Scanning and barcoding speed input, reduce errors, and simplify recall and review of data. �Configurable quality assurance and verification screens with drug images and imprints offer process flexibility and eliminate errors. �Patient education leaflets, medication info, and direc-tions in multiple languages and literacy levels meet new government requirements and increase patient safety and compliance. �Automated prior authorization processing and track-ing saves time and money. �EHR, IVR, POS, and robotics interfaces bring overall synergy to your pharmacy operations.
Medication Therapy Management
CarePoint pioneered MTM. Every CarePoint system we install includes our fully integrated MTM module — and we can integrate other commercially accepted programs as well. If your current or future plans include MTM services, often the hardest part is determining how to start — so start with the company that started it all.
Patient Communications, Compliance, and Retention
Growing and profiting from your business requires modern communications that build relationships. Our patient Web portal modules can provide you with a new Web presence or add significant enhanced functionalities to your existing website. Your patients — using their computer or even their smartphone — are able to securely connect to your pharmacy to review their profile, order refills, select pickup location or delivery method, ask questions, and print tax reports. And our systems can alert your patients with emails or text messages for refill and pickup reminders, special programs, or medication instructions.
Focused on Your Bottom Line
You have plenty of pressures on margins and profits. Your CarePoint system is there to help:
�Multiple perpetual inventories — including 340B — with min/max settings control carrying costs and reduce out-of-stock situations. �Preedits, variance checking, and automated reconcili-ation reduce costs and maximize reimbursement with less time spent. �Auto-refill and future fill programs increase efficiency, compliance, and profit. �Commercial and Medicare eligibility checking, along with automated primary, secondary, and tertiary bill-ing, minimizes processing steps while securing and maximizing reimbursement.
Professional, Responsive, Personal Support
When you call, we answer the phone! No talking to machines or waiting for callbacks. You have direct and immediate access to our highly responsive support team of professional technicians and pharmacists.
Your Pharmacy Systems Partner
We partner with our customers — we listen, and together we design the future capabilities of our systems. We’re committed to the success of your business — because at CarePoint we measure our success by yours!
CarePoint, Inc.215 East Bay Street, Suite 304 • Charleston SC 29401
800/296-1825 • 843/853-6999 • Fax: 843/853-9980Email: [email protected] • www.carepoint.com
12 ComputerTalk
Installations and Markets Served2013 Quick ReferenceTables Page Company Systems Installed 1 Independent and
Small Chains Regional Chains National Chains2 Mail Order Hospital Outpatient Assisted Living Long-Term Care Other
8 Ateb 10,000+ • • • • • - - •3
9 Best Computer Systems 725 • - - - • • • -
11 CarePoint 450 • • - • • • • •4
15 Cerner Etreby 2,600 • • - • • • • •5
16 Computer-Rx n/s • • • - • • • -
17 DAA Enterprises 500 • - - • • • • -
18 Datascan n/s • • - • • • • •6
48 ECRS 500 • • • - • - • -
62 Emdeon n/a • • • • • • • -
67 emporos 700+ • • - • • • • -
49 Epicor 5007 • • - • • - - -
51 flexTRAX (KeyCentrix) n/s • - - - - - - -
50 Freedom Data Systems 700 • • - • - - - -
19 Health Business Systems 1,800 • • • • • • • •8
35 Innovation 1,300+ • • • • • - • •9
67 Integra 450+ • • • • • • • •10
20 KeyCentrix n/s • • - • • • • -
37 Kirby Lester 40,000+ 11 • • • • • • • •12
21 Lagniappe Pharmacy Services 2,000+ • • • • • • • •13
22 Liberty Software n/s • • - - • - • -
68 Manchac Technologies – DOSIS 125 - - - - - • • •14
23 Medicine-On-Time 1,000+ • • • - • • • •15
24 Micro Merchant Systems 1,500 • • - • • • • -
25 New Leaf Rx n/s • • - • • • • •15
26 PDX 10,000 • • • • • - • •16
27 QS/1 10,000+ • • • • • • • •17
65 RelayHealth n/a • • • • • • • -
53 Retail Management Solutions 1,000+ • • - - • - - -
38 RxMedic 127 • • • • • • • •18
68 Rx-Net 500+ • • • - • - - -
30 ScriptPro n/s • • • • • • • •19
58 SoftWriters 360+ • • - - • • • •20
69 Speed Script n/s • • - - • • • •21
39 TCGRx 250+ • • • - • • • •22
31 TeleManager Technologies 6,500+ • • • • • • • -
32 Transaction Data – Rx30 4,150 • • - • • • • •15
66 Two Point Conversions n/a • • • • • • • •23
69 voiceTech 10,000+ • • • • • • • -
13March/April 2013
Footnotes:
1 Number of pharmacies using system or service.2 Includes supermarkets and mass merchandisers.3 Clinics and specialty pharmacy.4 Hospice, correctional facilities, community clinics, and specialty pharmacy.5 University, government health systems and clinics, and employee health clinics.6 Doctors’ dispensaries.7 Also serves specialty retail, hardware, home centers, and auto aftermarket retailers with 20,000 installations across all markets in U.S. and Canada.8 Clinics, specialty pharmacy, compounding, central-fill, and telepharmacy.9 PBMs, clinics, government, and Department of Defense.10 DME, specialty pharmacy, home infusion, hospice, and home health.11 Worldwide.12 Specialty pharmacy, as well as pharmaceutical and nutraceutical manufacturers.13 Telepharmacy.14 Correctional facilities.15 Specialty pharmacy.16 PBMs.17 Clinics, 340B, and specialty pharmacy.18 Clinics.19 Prisons, telepharmacy/remote dispensing, central-fill, Department of Defense, VA, veterinary clinics, compounding pharmacies, clinics, children’s hospitals, specialty pharmacy, 340B, employee pharmacies, and sterile compounding rooms.20 Correctional facilities, hospice, home health, 340B, and mental health.21 Compounding pharmacies.22 VA, correctional, and hospice.23 Clinics, universities, compounding, specialty pharmacy, hospice, central-fill, 340B, inpatient pharmacies, open refill transfer, POS, IVR, and PBMs.
Installations and Markets ServedPage Company Systems Installed 1 Independent and
Small Chains Regional Chains National Chains2 Mail Order Hospital Outpatient Assisted Living Long-Term Care Other
8 Ateb 10,000+ • • • • • - - •3
9 Best Computer Systems 725 • - - - • • • -
11 CarePoint 450 • • - • • • • •4
15 Cerner Etreby 2,600 • • - • • • • •5
16 Computer-Rx n/s • • • - • • • -
17 DAA Enterprises 500 • - - • • • • -
18 Datascan n/s • • - • • • • •6
48 ECRS 500 • • • - • - • -
62 Emdeon n/a • • • • • • • -
67 emporos 700+ • • - • • • • -
49 Epicor 5007 • • - • • - - -
51 flexTRAX (KeyCentrix) n/s • - - - - - - -
50 Freedom Data Systems 700 • • - • - - - -
19 Health Business Systems 1,800 • • • • • • • •8
35 Innovation 1,300+ • • • • • - • •9
67 Integra 450+ • • • • • • • •10
20 KeyCentrix n/s • • - • • • • -
37 Kirby Lester 40,000+ 11 • • • • • • • •12
21 Lagniappe Pharmacy Services 2,000+ • • • • • • • •13
22 Liberty Software n/s • • - - • - • -
68 Manchac Technologies – DOSIS 125 - - - - - • • •14
23 Medicine-On-Time 1,000+ • • • - • • • •15
24 Micro Merchant Systems 1,500 • • - • • • • -
25 New Leaf Rx n/s • • - • • • • •15
26 PDX 10,000 • • • • • - • •16
27 QS/1 10,000+ • • • • • • • •17
65 RelayHealth n/a • • • • • • • -
53 Retail Management Solutions 1,000+ • • - - • - - -
38 RxMedic 127 • • • • • • • •18
68 Rx-Net 500+ • • • - • - - -
30 ScriptPro n/s • • • • • • • •19
58 SoftWriters 360+ • • - - • • • •20
69 Speed Script n/s • • - - • • • •21
39 TCGRx 250+ • • • - • • • •22
31 TeleManager Technologies 6,500+ • • • • • • • -
32 Transaction Data – Rx30 4,150 • • - • • • • •15
66 Two Point Conversions n/a • • • • • • • •23
69 voiceTech 10,000+ • • • • • • • -
14 ComputerTalk
For more information call 800.292.5590 or visit www.cerner.com/etreby©2013 Cerner Corporation. All rights reserved. This document contains confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. 51LIT021326
That’s why we help retail pharmacists spend more time with customers.At Cerner Etreby, we create leading-edge retail pharmacy management solutions our clients use to build healthy communities — one person at a time.
Through clinical checks, refill reminders, compliance options and medication therapy management, we’ll help you connect with your customers.
And with our reliable operating system, advanced reporting and other financial solutions and tools, you’ll improve the health of your business.
Let’s see what we can do — together.
“After implementing the Cerner Etreby Pharmacy Management System, we didn’t just improve efficiency, but we now see greater customer satisfaction levels, more engaged employees. We also now have the reporting that you need when you are part of a large health care system.”
Howard Smith, Pharm. D.Director of Pharmacy OperationsFlorida Hospital Retail Pharmacy
Quality care builds healthy communities
15March/April 2013
Since 1982, Cerner Etreby has been at the forefront of pharmacy technol-ogy. Cerner Etreby builds leading-edge software, including the flagship phar-macy management system (PMS). The unwavering commitment to provide innovative, cost-effective, and user-friendly solutions has been the cor-nerstone of its success. Whether you have a retail health-system pharmacy, one retail store, or 1,000 chain loca-tions, Cerner Etreby has the right mix of solutions and custom configuration options to help keep your pharmacy financial outcomes healthy.
“We love how user-friendly Cerner Etreby software is. This makes train-ing new employees quick and easy, and allows us to work more efficiently throughout the day, regardless of what task we are performing. The support staff at Cerner Etreby has always been very responsive, resolving any issues in a timely manner.”
– Larry Bailey, R.Ph., President The Pharmacy, Johnson City, N.Y.
Building Healthy Communities
Cerner Etreby’s suite of pharmacy solutions include many that can help improve medication outcomes and adherence. Electronic prescribing has been on the rise, with multiple studies indicating that the use of an electronic script system improves drug adherence and increases dispensing accuracy. In fact, in an effort to capture these benefits, Cerner Etreby was the first retail pharmacy software supplier to be certified for electronic prescribing of controlled substances with Surescripts. The new ScriptManager mobile appli-cation is sure to keep your customers loyal, while offering them the benefit of placing a refill request almost any-time, anywhere. Another new offering from Cerner Etreby is the Pleio GoodStart Patient Adherence Support Program. This program allows customers to speak to pharmacy professionals for therapy advice, access supplemental educa-tion, and economic assistance (if they qualify) for prescribed drugs in the program. They can also opt-in for reminders and text messages.The ApotheCare®-MTM solution is designed to improve medication ther-apy compliance and drug therapy out-comes. The MTM offering comes with medication therapy reviews and medi-cation action plans, plus the ability to
bill insurance for your services.Standard safety features of the PMS include extensive clinical checks, as well as auto-prescription renewal options.
Building Healthy Pharmacies
Windows-based systems since 1999, Cerner Etreby’s pharmacy solutions are tried, reliable choice. Cerner Etreby also supports the Microsoft SQL data-base server, which is a fast, highly scal-able, and extremely reliable database engine. Effective inventory turns are a criti-cal component to keeping costs man-aged within a pharmacy. The inventory management solution offers multiple and virtual inventory, as well as auto-matic order generation determined by your own drug order points, to keep your shelf inventory always on target.Leave no money on the table with e-Remit. The e-Remit solution pro-vides a powerful electronic interface to the PMS prescription information, allowing for quick, accurate reconcili-ation without requiring double entry of data.Standard features such as the Pricing Wizard, zone pricing, and the incom-parable Report Wizard give pharma-cies the business tools they need to keep effective control of their numbers.
Building New Options for 2013Convenience technology enhances patient experience and safety, and ensures they’ll be back. New Cerner Etreby options for 2013 include:n ScriptManager mobile app for
smartphones and tablets.n Pleio GoodStart Patient Adherence
Support Program.n Updated, customizable pharmacy
e-commerce website.
Building Interoperability to Automate Productivity
Cerner Etreby offers a wide array of interfaces to the most popular phar-macy business tools for a variety of retail pharmacy settings. Health system offerings include EMR inter-facing and accommodate incoming HL7 data, such as patient admissions and physician data in batch or real-time messages, while outgoing data includes billing and orders. Interfaces such as Epicor (POS) and Doc-U-Dose (compliance packaging)
ensure you can use the business tools that work best for your organization with flawless integration.
Pharmacy Management Features
nMobile electronic signature capture for delivery and drive-thru signatures.
nOutbound IVR messaging.n Keyboard shortcuts for all mouse-
clicks for speedy processing.n A powerful SQL database engine
that sorts and retrieves records instantaneously. Users can decide what data elements to display in which order.
n Ability to scan a paper script or insurance ID card into the system and store it with the script.
n Highly customizable and con-figurable, with options including custom screen fields and other oper-ational customization.
nBuilt-in drug-drug interaction analysis for quick queries.
nAudit trail for easy access to modification history of scripts.
n Advanced security options, includ-ing biometric fingerprint log-in and clinical checks bypass.
nFlexibility to design Rx bottle labels and decide on data elements and their placement.
n Communication management module for full tracking of claims transmission status.
n Ability to automatically fax, email, or send refill requests over the Internet from within the software. A Refill Request Manager module is included for easy refill maintenance and record keeping.
n A Report Wizard is included for customizing a large menu of built-in standard reports, as well as to create additional reports or forms as needed.
n Multiple Rx processing windows can be open at the same time. No need to interrupt or redo work in progress.
Cerner Etreby7861 Garden Grove Blvd. Garden Grove, CA 92841
800/292-5590 • 714/889-2400 Fax 714/889-1220
Cerner EtrebyBuilding Quality Care
©Cerner Corporation. All rights reserved. This document contains confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner.
16 ComputerTalk
WinScan brings the process full circle with a pharmacy-driven solution providing complete integration. WinScan allows you to fully interact with your WinRx pharmacy data for quick
transactions, accounts management, prescription status updates, and signature capture. As the demands for pharmacies to become compliant with today’s retail standards continue to grow, Computer-Rx strives to provide the most advanced retail tools.
■ Real-Time Rx Status Updates ■ Inventory Control Capability ■ Route-Optimized Delivery Tickets ■ Digital Signature Capture ■ Process Flex Spending Cards ■ Automate In-house Charge Accounts ■ Sales and Profit Reports
WinRx and WinScan integrate with many popular third-party services and devices with no interface fees, and new interfaces are being added all the time.
WinRxCentral provides the ability for multi-site pharmacy owners
to maintain critical data from a central location. WinRxCentral will save time and provide consistency across the entire pharmacy group by supplying accurate reports and robust management tools.
■ Detailed IOU Tracking ■ Flexible Customer Loyalty Program ■ PCI Compliant ■ Digital Customer Ad Display ■ Touch-Screen Optimized ■ UPS/FedEx Shipping Integration ■ MethCheck Integration
■ Windows-Based Software ■ Biometric Login and Employee Time
Clock ■ Electronic Third-Party Reconciliation ■ Powerful Inventory Management ■ Smart Coupon Processing ■ Hardcopy Pre-Scanning ■ Documents Management ■ Workflow Management ■ Quality Assurance Checks ■ Will-Call Bin Management ■ Patient Adherence Management
WinRx guides you from the start with simplicity and speed. With the included tools you can follow a prescription and the associ-ated documents from start to finish without ever leaving WinRx or
purchasing additional modules. WinRx provides quick and intuitive processing to efficiently handle hurdles facing pharmacies today.
■ 340B Processing and EDI Ordering ■ Short Cycle Dispensing Manager ■ Detailed Customizable Reports ■ Integrated A/R Management ■ Auto-fill and Prescription Queue ■ XPress Fill Automated Refill
Processing ■ Rx-Ready Notification Board ■ Text and Email Notification ■ Automated Prior Authorizations ■ Accurate Compound Processing ■ Task/To-Do List Calendar
■ Pricing Maintenance ■ Claim Reconciliation ■ Centralized Accounts Receivable ■ Advanced Reporting ■ Insurance Plan Maintenance ■ Data Analysis Tools ■ Patient/Drug/Doctor/Item/Vendor
File Maintenance
WinRxConnect com-bines multiple advanced features to help your
pharmacy increase productivity and customer awareness.
■ Request Refills by Rx Number ■ Scan Bottle Barcodes ■ View Rx Profile and Drug Data ■ View Pocket Profile
■ Refills by Rx Number or Rx Profile ■ Manage the Entire Family ■ View Rx Profile and Drug Data ■ View Pocket Profile ■ View Real-Time Rx Status ■ Pay Account Online ■ Nursing Home Patient Refill Mgt.
■ Collect Delivery, HIPAA Signatures
■ Real-Time Delivery Status ■ Update Delivery Tickets During
Delivery
■ Accept Digital Sigs at Drive-Thru ■ Use iPad and Wired Sig Pad on
Same Register
RX 2 GOSMARTPHONE APP
customer web portal
WINSCAN MOBILEipad delivery app
Phone 800/647-5288 | Fax 405/799-7118 | email [email protected]
call today or Visit us online at www.winrx.net
WIRELESS DRIVE-THRU SIG
WINRX PHARMACY MANAGEMENT winrxconnect
WINSCAN POINT OF SALE
winrxcentral management
Computer-RxSoftware Written by Pharmacists for Pharmacists
17March/April 2013
Visual Superscript (VS) is one of the most power-ful, yet easy-to-use, phar-macy systems available in today’s market. The incredible combination of features and an extremely competitive price have prompted many of its users to call it “a Cadillac at a VW price.”Among its hundreds of users across the country, dozens have been using it for nearly three decades. The testimonial below is quite representative of these longtime users.
Loaded with Features
Browse the partial list of features on the right to see that VS has every-thing that an independent retail pharmacy needs and a lot more. And as your business grows, one of our optional modules — workflow manage-ment, long-term care, or 340B pro-gram — can help you manage that growth with minimum headaches on the computer side.
21st-Century Customer Support
We pride ourselves on being very responsive to our users’ needs, even to the point of customizing pric-ing schemes, MARs, Rx labels, and reports. Our users are our best source of ideas, bar none. Incorporating their suggestions into our software is
undoubtedly one of the most impor-tant factors in our success.
To Order a Free Demo
Please visit our website or call 800/359-5580. Call us again after you receive the demo, and one of our sup-port staff will be happy to “walk” you through the demo.
About the Company
Founded in 1975, DAA has a long and distinguished record in computer systems analysis and design. With pharmacy automation our exclusive focus for more than three decades, we strive to provide the best tools to enhance patient care, business pro-ductivity, and profitability at the most competitive price.
DAA Enterprises, Inc.The Best Value in Pharmacy Software
“I have been using Superscript since 1985. At the time, I operated a small retail pharmacy. Today, in addition to that, I service a number of LTC facilities using a robot for dispensing, packaging, and printing labels. At every step of the way, DAA has provided me the tools to run my business efficiently and competitively at a very reasonable cost. Best of all, the system is so easy to use my part-time pharmacists pick it up in a very short time. These pharmacists have worked with many different systems. They tell me that VS is by far the most user-friendly system they have ever used.”
Steve Rosenberg, R.Ph.Rosens-Morseview Pharmacy
Chicago, Ill.
Features 7 True Windows system using Microsoft’s most powerful database engine.
7 Intuitive Windows-style interface makes it a breeze to learn for your techs and relief pharmacists.
7 Scalability: Users range from low-volume pharmacies to those filling thousands of Rx’s per day, employing robots and dozens of workstations.
7 Interfaces to leading POS systems. 7 Surescripts certified with hundreds of users processing e-prescriptions.
7 NCPDP D.0 format online billing of third-party claims, including compounds, secondary and tertiary claims, Medicare Parts B and D, and eligibility verification.
7 Batch-bill DME claims using ASC X12 870 format.
7 Electronically reconcile claims using third-party provided remittance advice (ASC X12 835).
7 Flexible and powerful auto-refill capabilities allow refilling hundreds of Rx’s with just a few keystrokes.
7 Unique two-tier drug file designed for maximum speed and accuracy in filling Rx’s. Add a new drug and all related information with a single mouse click.
7 Drug-drug, drug-food, drug-allergy, duplicate-therapy, and disease-contra-indication checking. Pediatric, geriatric, pregnancy, and lactation warnings.
7 Patient monographs and warning labels in English and Spanish.
7 Automatic drug pricing and clinical data updates using the Internet.
7 Drug imprint and images displayed for accuracy verification.
7 Barcode printing and scanning for Rx refills, drug selection, pill counting, and NDC verification.
7 Scan and store Rx images; display them during refills to verify accuracy.
7 Batch Rx refilling, MARs, treatment orders, and physician orders.
7 Inventory management and ordering using the wholesaler EDI (ASC X12 850).
7 Complete 340B program-related process-ing continuously tracks inventory and financial data for multiple 340B partners and prints reconciliation reports at desired frequency.
7 Interfaces to QuickBooks, IVR, Web refills, DISPILL, dispensing automation (Parata, AutoMed, ScriptPro, etc.).
7 Fax requests to authorize refilling of one or multiple Rx’s.
7 Signature capture supports multiple devices for high-volume pharmacies.
7 Workflow management.
Speedy workflow data entry with Rx scanning.
Rx processing screen showing auto-refill feature.
369 Harvard Street, Suite 1 Brookline, MA 02446
800/359-5580 • 617/734-7366 Fax: 617/734-6340
Email: [email protected]
See our ad on page 80.
18 ComputerTalk
Datascan Pharmacy Software32 Years of Service to the Pharmacy Community with Software Solutions!
Over the last 32 years our software has evolved time and time again to meet the needs of the ever-changing phar-maceutical industry. Some of what sets us apart from our competition is our customer service that is unmatched in the industry. Our team of technicians and support staff provides immediate phone assistance.Every month we are introducing changes that meet the needs of our clients individually, state/federal government regula-
tions, and the changes required by third parties. What makes us so unique is our willingness to add custom functionality requested by our clients in a timely fashion. We have written entire custom programs for some of them, while others have merely requested we change minor functionality. Although we do offer custom add-on software at nominal development costs, most of the features we add into our existing software are done at no charge.
PMSWinPharm, our pharmacy manage-ment software, is used by hundreds of independent pharmacies and MD dispensaries around the country. We also have clients that focus on long-term care, managed-care, and assisted- living facilities that utilize our soft-ware. WinPharm supports all of the latest technology, from IVR systems, full e-prescribing, robotic dispens-ing, electronic signature capture, and workflow, all the way to integrating with our proprietary point-of-sale soft-ware. Our software, interfaces, and add-ons offer all the latest technology available to run your pharmacy, LTC facility, or doctor’s dispensary. n New — Rx Inventory Electronic
Ordering and Price-Shopping Module.
n New — Maintenance Medication Automated Module and Reminder System.
nMany options to customize the soft-ware to work with YOUR workflow.
n Easy-to-use commercial insurance and Medicaid lookup/auto-add.
nQuick-response third-party claims adjudication.
nIVR interface, with automated call-backs for refills due/will-call.
nFull workflow management with bin management and delivery tracking.
nWindows-based software.nEmail and text reminder programs. nAutomatic and manual rebill capa-
bilities to raise third-party reim-bursement!
nFull e-prescribing with electronic refill requests.
nElectronic signature capture.nFull inventory control.nWeekly AWP updates.nNumerous custom reports. nBatch claims to save time and
money.nPre- and postediting FREE: Multiple
warnings built in to maximize reim-bursement and look out for data entry errors.
nAutomatic COB billing.nCompound tracking and billing.nDocument management, including
image storage of Rx’s.nPill image/imprint, FDA MedGuides,
and alternate language SIG code translation available.
nFully integrates with Datascan POS. nLTC software with MAR and order
sheets.nInternal bulk email capabilities for
refill reminders and will-call to your patients!
Datascan POS
What sets our point-of-sale (POS) sys-tem apart from our competition is the fact that it was written and designed in house with assistance from our phar-macy clients. As with our WinPharm software, we are constantly improv-ing on our POS software based on feedback from our clients. Our full-featured POS software systems inte-grates with our WinPharm software to
allow data to be shared throughout the pharmacy. Our POS complies with FSA/IIAS, is SIGIS certified, and is PCI compli-ant for credit-card processing. The full version has everything you would expect from a POS software package, including full inventory control, sales tracking, reports, electronic purchase orders, ability to auto-add inventory from vendor responses, and more.Point of Sale:
7 FSA/IIAS/PCI compliant. 7 SIGIS certified. 7 Electronic delivery tablets. 7 Touch-screen system. 7 Full pseudoephedrine tracking. 7 Integration with signature capture. 7 Real-time FSA, HRA, credit-card, and debit-card acceptance.
7 Split FSA transactions. 7 Loyalty rewards program that is fully customizable and gift-card tracking.
7 Full inventory tracking and electronic ordering with major wholesalers.
7 Sales scheduling. 7 Full cashier tracking. 7 House account management and billing.
7 Automatically pulls patient and co-pay data.
7 Numerous custom reports. 7 Automatic price updates and inventory update from electronic response sent from wholesalers.
7 Purchase order creation by automat-ic reorder points set in inventory.
Much, much more!
332 Dante Court, Unit B, Holbrook, NY 11741Sales: [email protected]
Phone: 631/698-6285
Why Datascan? 7 Extremely competitive conversion and start-up costs.
7 Independently family owned company since 1981.
7 32 years’ pharmacy-specific experience.
7 Immediate phone tech support and claim adjudication assistance.
7 After-hours service and support. 7 Custom software development for our clients.
7 Majority of client modification requests written at no charge.
7 Profit Building programs built into all software products — call for a demo today!
Our clients are amazed at how many profit-building features we have introduced in the last few years alone that consistently help them build their bottom line and protect them against third-party audits and losses during claims adjudication.
19March/April 2013
About Health Business Systems
For over 30 years and 1,800 clients nationwide (including Puerto Rico), HBS offers a full line of product solutions to help run your pharmacy.
RxGENESYS Pharmacy Software
With this intuitive Windows®-based operating system platform, you’ll use familiar icons and buttons to make fill-ing a prescription fast and easy.
RxAXIS Pharmacy SoftwareThe comfort of a keyboard-driven system with the bells and whistles of a modern-day system, supported on a Linux or Windows operating system.
Barcode and UPC Scanning: For retrieval of refill info, populating of the dispensed product, or verification using workflow.Workflow: For seamless interfacing with automation and IVR, so one or multiple users can fill an Rx quickly and efficiently. Interactive Voice Response (IVR): Give your customers the ability to sub-mit requests through the telephone and Internet. What’s Hot: Refill mobile app that allows your customers to place refill requests from any smartphone.
Signature Capture: Collect signa-tures and HIPAA notices for walk-ins, delivery, or even drive-up windows.Point of Sale (POS): HBS has its own fully integrated system, but can also interface with many other systems.E-prescribing: Surescripts certified, our system allows you to receive new and refill Rx’s directly into the system.Long-Term Care Module: Integrated to efficiently dispense and generate MARs and physician order forms.Patient Care Modules: Take advan-tage of time-saving chronic disease state management and MTM tools integrated into your prescription-filling system. What’s Hot: Patient compli-ance and follow-up notifications.
Inventory Management: Electronic ordering to wholesalers and a perpetual-inventory system.Pill Imaging: Use for quality assur-ance checking to ensure the pill image is cross-checked with what’s in the bottle.
Dr. Fax: Automatically send refill request authorization forms directly to the doctor’s office.
Reporting Packages: SQL-based system offers an extensive library of customizable standard reports.
Document Scanning: Go paperless by scanning each Rx into the patient’s record so any user can easily retrieve.
Web Portal Rx: Allow your custom-ers to access their Rx history, request refills, and view patient education mate-rials. What’s Hot: A secure messaging feature, “Talk to My Pharmacist,” enables your customers to contact you directly.
Automation: HBS interfaces with a wide range of systems and products to enhance your pharmacy business.
Hospital Interface: Utilizes an HL7 or a custom socket-based connection to exchange with your hospital system.
Customer Support: Dedicated sup-port to help you quickly resolve any software or hardware issues that you may encounter. What’s Hot: Stay con-nected with HBS and the world of pharmacy through our secure online client portal site.
Health Business Systems, Inc.The Smart Choice in Pharmacy Software
800/444-1427 [email protected]
www.HBSRx.com
Highlighted Products & Solutions
20 ComputerTalk
KeyCentrix is dedicated to the pharmacy industry by offering thought leadership, best- in-class-technology offerings, world-class solutions consulting, and hands-on support, ensuring our customers are equipped with solutions to advance pharmacy practice.
KeyCentrix technology and service solutions have been designed to transform pharmacy management by streamlining operations and providing the power of actionable data to make better decisions and grow profitability.KeyCentrix is committed to delivering four principle outcomes for independent pharmacy:
� Enhance the quality of patient care
� Reduce the overall cost of fulfillment
� Provide access to critical data for operational excellence
� Adapt to ever-changing business and compliance requirements
RxKey® Pharmacy Management Software is a diverse system with a wide scope of functionality focused on improving efficiency, enhancing safety, and increasing profitability. This innovative solution is designed to empower clients with business intelligence tools and multiple processing capabilities to advance patient care outcomes.
� Intuitive design � Keyboard-driven operation � Configurable workflow � Low monthly support � Advanced data-mining capabilities � Electronic signature capture � Real-time image scanning � Integrated point
of sale � Inventory
management � E-prescribing � Pill imaging � Multisite support � Remote backup
services � User-defined fields � Compounding support � Nursing home support � Document management � Commercial insurance
lookup � Text/email messaging � AND MORE!
KeyCentrix’s consultative approach affords part-ners a level of service unlike anything else avail-able in the industry. Our success is directly related to our organization’s understanding of the unique needs of our customers and the independent phar-macy industry.
Our Philosophy Pharmacy Software That Thinks Like a Pharmacist
Our Organization Our Offerings
Transforming Pharmacy Management
TM
KeyCentrix™ — RxKey®
KeyCentrix, LLC 2420 N. Woodlawn Building 500 Wichita, KS 67220 800/444-8486
www.keycentrix.com
21March/April 2013
Lagniappe Pharmacy Services (LPS)
Connect with your patients like never before with myPharmacyConnect, our powerful, easy-to-use patient commu-nication system.
Patients can interact with their pharmacy right from their computer or mobile device 24 hours a day.
Rx ProfileThe myPharmacyConnect prescription profile simplifies reviewing and refilling prescriptions. View detailed prescrip-tion information like history, doctor, last fill date, next refill date, remaining refills, and price paid.
Online RefillsRefilling a prescription is as simple as logging in, selecting a medication from the profile, and clicking “submit.” If you prefer to type in prescription numbers, the Express Refill feature allows that.
Refill RemindersLife is busy enough without having to remember to refill prescriptions. my-PharmacyConnect can send text, voice-mail and email reminders when it’s time to refill, so patients simply have to log in to request refills.
Drug InformationmyPharmacyConnect’s Drug Lookup lets patients look up any medication and read about its common uses, cau-tions, side effects, and more.
Regardless of your pharmacy type (from traditional corner drugstore to LTC facility) or size (single or multistore), Lagniappe Pharmacy Services has a solution to opti-mize your pharmacy practice and business.
Retail SystemsOur efficient, user-friendly designs help pharmacies fill pre- scriptions quickly, safe-ly, and profitably. The
modular architecture of our phar-macy systems means we can easily create a custom setup ideally suited to your specific needs. Our pharmacy management sys-tems provide a comprehensive set of tools and features that you need to meet today’s pharmacy market challenges, including:
n Prescription and drug imagesn Configurable workflown Effective inventory managementn Integrated point of sale (POS)n Electronic signature capturen Nursing home/LTCn 340B program servicesn Charge accounts (A/R)
Hospital, Nursing Home, LTCOur hospital, nurs-ing home, and LTC systems produce pro-fessional physician orders and medica-
tion administration forms to service your long-term care and assisted-living clients. Our cycle fill and unit dose support simplifies data entry and reduces processing time.
Inventory ControlReduce your out-of-stock and overstocked inventory with our advanced inventory control that combines historical and pre-
dicted usage to maintain the inven-tory you need to efficiently meet your prescription demand. Robust EDI connects to most wholesalers for ordering, returning, and loading item costs, as well as 340B inven-tory management with integrated ordering, tracking, and reporting available.
POS, e-Signature CaptureTouch-screen menus and efficient scan-ning technology pro-vide necessary flex-ibility. Easy to train and deploy, our FSA-
and PCI-compliant POS systems have multilevel security controls to manage your POS processing for prescriptions and over-the-counter items. Improve profitability with robust reporting capabilities and pro-tect your margins with up-to-date inventory controls and pricing. Optional electronic signature capture devices collect patient signatures for HIPAA compliance, prescription pickup logs, safety cap designation, program opt-ins, and credit transac-tions (for POS users).
Pharmacy Management
At Lagniappe Pharmacy Services, we focus on supporting our customers and their long-term success. We listen to their challenges and put our decades of industry experience into our products and service to meet their needs.
22 ComputerTalk
Have you outgrown your pharmacy system? That’s what many communi-ty pharmacies are asking themselves as they experience “growing pains.” While your pharmacy staff fights insurance claims, error messages, uncooperative doctor offices, and a computer system that seems slower than it used to be, your customers still expect the same fast service they have always received from you. Many pharmacies are realizing that their computer system cannot keep up with their growing business. That is why so many pharmacies are making the switch to Liberty Software.
Next-Generation Pharmacy Software
Here at Liberty, we believe that RXQ is a next-generation pharmacy man-agement system. Why do we say that? It’s not just the technology, although RXQ is built on Microsoft’s new-est technology platform. It’s not just the feature list, although it is com-prehensive. More than anything, we believe that it is the user experience. Prescriptions can be filled quickly and accurately. Many pharmacists have told us it is the easiest system they have ever used.
Point of Sale Designed for Pharmacy
For your pharmacy, point-of-sale software needs to be more than cash drawer management for your front end. For your patients, it should enable your staff to provide better service. For you, it should result in better accountability, assistance with HIPAA compliance, and improved pharmacy management. These are values that not just any point-of-sale package can deliver. That’s why we developed the BZQ pharmacy point-of-sale software from the ground up: designed especially for community pharmacies’ needs. BZQ is not simply an add-on to your pharmacy system, but a completely integrated solution
that works hand-in-hand with the RXQ pharmacy system.
Simple and Easy
How long does it take to teach new employees how to operate your exist-ing pharmacy software? Pharmacies using RXQ have found that new employees can often begin filling scripts immediately, with little to no training. It’s just that simple. A well-designed pharmacy system should make your employees more produc-tive and happier. When you do need help, it’s only a phone call or mouse click away.
Exceptional Support
Are you receiving the support that you deserve? At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as importantly, are friendly and helpful. You don’t have to take our word for it — contact us for a reference list.
One Size Does Not Fit All
Pharmacies processing a large number of prescriptions daily face numerous challenges Sadly, many pharmacies are still using antiquated systems thatdo not have the ability or features to handle their prescription volume. Liberty offers technology that is stable and scalable as you grow. We have the features to ensure that you are productive and profitable. If there is a problem, we have a support team that understands the needs of high-volume stores.
About Liberty Software
Liberty began as an independent com-puter service company serving the computer needs of community phar-macies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have prod-ucts and services that are focused on enabling community pharmacies to meet the challenges facing them. RXQ is our flagship product and is helping pharmacists across America better serve their patients.
3205 E Southlake Blvd, Southlake, TX 800/480-9603 • Fax: 817/488-2861
Liberty SoftwareRXQ — A Next-Generation Pharmacy System
To learn more about RXQ call 800/480-9603 or visit www.libertysoftware.com
today.
Benefits7 Organize your pharmacy 7 Fill more scripts without adding staff 7 Improve customer service7 Streamline your workflow7 Manage and improve profits
The RXQSystem7Fast prescription filling7Payment center7Workflow management7Integrated point of sale7Signature capture7Document management7Accounts receivable7Inventory control7Track and manage deliveries7Long-term care 7Compounding 7Interfaces for automated dispensing systems7Customizable report generator7Flexible parameters7Automated price updates
23March/April 2013
Medicine-On-Time
Compliance. Adherence. Persistence. The terminology may vary, but the concept is the same. The right pill in the right patient at the right time — every time — over the full course of treatment. As you well
know, high levels of compliance are associated with better health outcomes and lower overall healthcare costs; low levels of compliance are associated with increased morbid-ity and mortality and much higher overall healthcare costs.
Compliance Has Value
Compliance has value. And as a result, compliance is a natural business oppor-tunity for the community pharmacy. But how do you go about establishing an
effective and profitable compliance program in your phar-macy? The answer is Medicine-On-Time. Medicine-On-Time’s specific brand of compliance pro-vides proven protection against nursing home admissions, hospitalizations, and emergency room visits. Medicine-On-Time prolongs independence and provides convenience and peace of mind to your retail ambulatory customers.
Turnkey Program
For 25 years we’ve been teaching phar-macists how to make compliance a profit center in their pharmacies — generating fees separate and apart from the reim-
bursement on drugs. Medicine-On-Time is often compared to compounding. It’s neither traditional retail dispensing, nor is it traditional institutional dispensing.We provide the system — computer hardware and software, efficiency tools, comprehensive training, and marketing support — in a complete turnkey package. Only $395 up-front gets you started. Less than 25 patients will get you past break-even.
Ahead of the Curve
Medicine-On-Time pharmacies have been multidosing since the USP created stan-dards back in the 1980s. Medicine-On-Time pharmacies have been synchroniz-
ing refills for decades. Medicine-On-Time pharmacies have been distributing charting forms via secure email for years. And now, Medicine-On-Time pharmacies can send text-message reminders to patients and caregivers via their cell phones. Join our pharmacy network, and your phar-macy will be ahead of the curve, too.
Powerful and Infinitely Flexible
Medicine-On-Time is powered by robust workflow software that integrates seam-lessly with the top pharmacy manage-ment systems (PharmaServe, QS/1, HBS,
Lagniappe Pharmacy Services, Rx30, etc.), or it can be used independently, as a stand-alone system.
With Medicine-On-Time your pharmacy won’t be tied to one dispensing format like other systems. You have the option to dispense in a weekly format with up to five administration times in a single card. Or in a monthly format with up to 35 days in a single card. There’s even a sequential format for single drug PRN or Stat therapies. Medicine-On-Time software can accommodate even the most challenging and complex dose schedules.Do you need a cycle anchored to a specific day of the month? Or a specific day of the week? Medicine-On-Time has you covered. Cycle length can be fixed or variable — specific to a patient, a group of patients, or universal throughout the system.
When your customer says, “Can you…?” Say “Yes!” with Medicine-On-Time.
The Opportunity
Of course, the largest market for Medicine-On-Time is the independent ambulatory population — seniors living at home, at risk for institutionalization.
Many of these folks are already customers of your phar-macy. But Medicine-On-Time is welcomed in many other populations, too, helping you capture the most heavily medicated segments of your market and turning them into loyal pharmacy customers.Other targets include assisted-living facilities and small group homes for the elderly; group homes for adolescents; group homes or community training homes for the men-tally disabled; private home care agencies that oversee medication administration; HIV/AIDS clinics; local hospi-tal discharge planners (to reduce readmission rates for their patients); adult daycare centers; adult foster care agencies; therapeutic foster care agencies (for children and adoles-cents); school districts; summer camp programs; PACE programs; and veterinarians.
The Bottom Line
The bottom line: For $395 per month (plus tax) and about 50 cents per pre-scription (disposable packaging cost), Medicine-On-Time can be the corner-stone of a successful compliance pro-
gram in your pharmacy. What are you waiting for? Visit medicine-on-time.com today. Join our growing network of proud progressive independent community pharmacies.
Medicine-On-Time Compliance is Our Only Business
200 International Circle, Suite 1300 • Hunt Valley, MD 21030800/722-8824 • www.medicine-on-time.com
See our ad on the back cover.
24 ComputerTalk
�Monitor refills due to increase revenues and compliance. � Identify inactive patients to recap-ture lost revenues. �Capture additional revenues by accommodating nonstandard billing requirements. � Increase revenues by servicing nursing homes by providing them access to up-to-the-minute informa-tion about their patients through PrimeWeb. �PCI-compliant PrimePOS. � Just-in-time inventory.
Decrease Dispensing ErrorsThe PrimeRx suite is built to decrease errors from intake to delivery.
�Pharmacist dashboard — complete snapshot of your Rx. �Complete barcode-based workflow. �Drug-pick verification option ensures the right drug is picked by technicians. �Pharmacist verification option for the pharmacist to review all warn-ings and ensure compliance. �Ability to review original script while refilling.
�Rx audit report to review filled Rx’s. �Dose monitoring. �Will-call bin management.
Increase Your Pharmacy Efficiency
�Fill more prescriptions with the same pharmacy staff. � Intuitive design and flow to fill and refill Rx’s quickly with minimal keystrokes. � Integration with all the robotic vendors (including ScriptPro, Parata, Innovation, AutoMed, Kirby Lester), IVR, and unit-dose packag-ing systems. �Perpetual inventory with the ability to interface directly with your drug wholesalers to reduce your inventory-carrying cost. �Monitor top performers — drug, prescriber, insurance, patient — and increase productivity. �Automatic remote backup for data security. �Delivery module streamlines deliveries. �Document management system to get control of your prescription filings and other documents. �Signature capture to efficiently store and retrieve prescription pickup log.
�Receive critical reports on your email daily to monitor your phar-macy performance remotely. �Monitor hourly workload to opti-mize pharmacy staff schedule.
Micro Merchant SystemsIncrease Revenues and Profitability • Increase Efficiency • Decrease Dispensing Errors
Stay in Touch with Your Patients
FillMyRefills.com (FMR) is a newly added module with a complete suite of two-way communication tools that allow your pharmacy to stay in touch with your patients through Web, SMS/text message, and email. Your pharmacy has an online presence giv-ing your business a 24x7 opportunity to receive refill requests and provide your patients with a dose alert and both Rx-ready-for-pickup and refill reminders messages via SMS, text, or email.
Increase Revenues and Profitability
�Multiple language SIG. �EDI integration with most major wholesalers. � Integration with various pill-pack-aging system. �Tools to monitor insurance payment. �Rx–co-pay–not–received report that gets data from PrimePOS and reconciles co-pays that were expected but not received. �Complete long-term care module. �Complete charge account module. �Process FSA/IIAS transactions. �Complete integration with whole-salers, to allow for true cost updates, ordering, and automatic inventory receipt. �Pre- and postedit services, recon-ciliation interface, AWP resubmis-sion, e-Voucher and multiple other services and interfaces available. �Facilitate a smooth PA process with integration to www.covermy meds.com. �Warnings to alert the pharmacist when a claim is paid less than expected. �Compare payments from different insurances for the same drug. �Automatic reconciliation through the X12 835 standard to monitor payments actually received from the insurances. �Dashboard to quickly review and monitor key performance measures and leading indicators.
Because it's about more than filling scripts...
PrimeRx • PrimePOS • PrimeESC • PrimeDMS • PrimeDelivery • PrimeWeb
6800 Jericho Turnpike, Suite 203E Syosset, NY 11791
516/408-3999 • 866/495-3999www.micromerchantsys.com
Today’s pharmacies need true management program that gives them a real-time snapshot of their business as a whole. PrimeRx was designed to deliver this objective effectively.
See our ad on page 1.
25March/April 2013
New Leaf RxOne System, One Workflow, Infinite Possibilities
One System, One Workflow, Infinite Possibilities
Leverage the power of order-based, exception-driven workflow with New Leaf Rx. This unique combination enables custom configuration of your software to support ideal throughput and enforces best practices for single or multilocation pharmacy environments. New Leaf Rx software, combined with our consultative and comprehensive implementation approach, offers pharmacies a level of resources and service unlike anything else available in the industry.
Order-Based Solution
Logically group items into orders for process-ing efficiency.
Configurable Workflow StagesConfigurable workflow stages support your specific business needs and operations.Stages include:n Data Entry n Tech Checkn PV1 n PV2n Scheduling n Packingn Credit Review n Will-Calln Dispensing n Adjudication
Integration with Existing Applications
Through New Leaf Rx consultative services, existing applications will be evaluated for replacement or integration, streamlining your operation and reducing costs.
Exception-Driven WorkflowEnsure compliance adherence by requiring activities on complex therapies driven by:n Manufacturer Reporting nCost to Patientn Business Objectives n Disease Staten Stage Validations nLab Valuesn Sales/Marketing Needs nDrug
Data Extraction and Analysis
New Leaf Rx offers a powerful centralized report-ing engine, as well as the ability to add custom fields specific to the needs of each location.
New Leaf Rx, LLC
2420 N. Woodlawn, Bldg 500
Wichita, KS 67220
www.newleafrx.com
855/977-9200
26 ComputerTalk
PDX Asserting the Role of Pharmacy in Healthcare
Since we got into the business of pharmacy technology back in the 1970s, PDX has always been a forward-thinking company: meeting the demands of retailers today while looking ahead to what is needed tomorrow. Much more than a software development shop, PDX is at once a reactive and a proactive company that keeps its pharmacy partners ahead of the curve by engaging some of the brightest minds in technology development and business intelligence.Working in collaborative partnership with our customers, PDX’s talented staff has helped shape the future of retail pharmacy technology. Through many years of experience and expertise, these imaginative ideas have led the way in introducing innovations, and the industry has taken notice. Decades later, with the most experienced team in the industry using agile development methodologies and listening to the needs of those delivering patient care, we are producing even more advanced technol-ogy — and bringing it to market faster than ever before. And by equipping pharmacy to participate in the clinical exchange of data with other healthcare providers and emphasizing the importance of five-star ratings, we are helping pharmacy transition from being more than just a pill dispenser to an integral component of full healthcare delivery.Our efforts to assert the role of pharmacy throughout the healthcare cycle and help pharmacy improve patient outcomes and profitability are evident in our broad, inte-grated offering of quality technologies and services:Pharmacy management and workflow systems with
integrated mobile communications, long-term care, specialty pharmacy, adherence package, expanded drug inventory, and centralized data files.
Portable, interoperable electronic pharmacy record and integrated Web Engine.
Pharmacy accounts-receivable submissions, recon-ciliation, claims chasing, and contract management.
Drug and third-party file delivery and maintenance.Central fulfillment, store-based mail order, and
central-fill software.A pharmacy-friendly, pharmacy-owned PBM.Point-of-sale technologies.Revenue share and pharmaceutical manufacturer
programs.Business intelligence tools that allow direct access
to data.
Our dedication to pharmacy and its potential to improve patients’ quality of life is why, more than 30 years later, PDX is still here. We are constantly thinking about the next step, the next big idea, the next innovation that will make pharmacy better, stronger, and capable of delivering even better patient outcomes.PDX has set the standard for innovation. And we have no intention of stopping anytime soon.
800/433-5719 | [email protected] www.pdxinc.com | www.rx.com
101 Jim Wright Freeway South, Suite 200 Fort Worth, TX 76108
The national Rx.com EPR contains over 90 million patients and almost 2 billion prescriptions from over 6,400 pharmacies.
The Enterprise Pharmacy System is already the choice of 21 chains and one managed-care plan.
The 2012 employees of the month represent the over 400 talented individuals who make up the PDX family and deliver unparalleled technology to the pharmacy industry.
27March/April 2013
See our Multi-Site Management Profile on page 28. See our IVR Profile on page 29. See our POS Profile on page 52. See our LTC Profile on page 57. See our HME Profile on page 63.
See our Optional Services Profile on page 64. See our ad on page 44.
© 2013, J M SMITH CORPORATION. QS/1, NRx, InstantFill and Health-Minder are registered trademarks and RetrieveRx and NRx Delivery are trademarks of the J M Smith Corporation. All other trademarks are properties of their respective holders.
QS/1t NRx® — Pharmacy Management Software
“QS/1 has helped us become much more efficient and enabled us to provide a higher level of service to customers.” — Darden Heritage, R.Ph., Star Discount Pharmacy
QS/1’s NRx is a complete pharmacy management and prescription-processing system. Process new prescrip-tions and refills with minimal keystrokes or mouse clicks in a modular, cost-effective design. As business needs grow and change, add advanced capabilities, including Workflow, Will-Call, Accounts Receivable, Document Management, and Central Profiles. NRx fully integrates with other QS/1 systems and services, including inbound/outbound IVR, Point-of-Sale, Web Refill Services, and Multi-Site Management (MSM™).
Prescription ProcessingNRx gives you a choice of three different prescription entry screens that provide fast data entry and minimize errors. Fill or refill prescrip-tions in seconds. Add document scanning, pill images, and barcode scan-ning to improve patient safety. Built-in InstantFill® automatically queues IVR and Internet refills and prints the labels, so all you have to do is dispense the medications. Add QS/1’s Health-Minder® to enhance compliance and encour-age patients to refill medications. NRx Delivery™ provides enhanced functionality for shipping pre-scriptions and processing credit cards, including preauthorization.Flexible WorkflowQS/1’s integrated, scalable Workflow module helps ensure safety and balance workloads. Use Workflow to efficiently manage multiple work queues. The new Prescription Intake queue allows you to scan prescriptions now and process them later. View documents and pill images, scan bar-codes, and utilize reports on an easily accessible workflow monitor. Track each step of dispensing to help ensure HITECH regulation compliance.Pharmacy at a GlanceQS/1’s dashboard application provides on-demand statistical data from Workflow, Tickler, the ECS Log, and electronic information. Color-coded alerts draw attention to potential bottlenecks or problems.Will-CallEnjoy faster, more efficient prescription storage and retrieval with QS/1’s RetrieveRx™. Prescriptions and batch barcodes can be scanned and then placed in predetermined locations in the pharmacy.Tools for Niche MarketsNRx helps you capitalize on niche services and programs such as 340B, compounding, immunizations, refill reminders, nursing home/facility management, and MTM.
NRx Benefits � Adapt NRx for your store’s unique needs with advanced, integrated modules.
� Improve compliance and enhance profits by pairing QS/1’s Health-Minder and IVR for a cost-effective refill reminder program.
� Document MTM/patient outcomes and report services.
� Electronically track pseudoephedrine sales. � Document and store shipping information with interfaces to UPS®, FedEx®, DHL, and Pitney Bowes.
� Check eligibility and coverage in real time with Emdeon CardFinder™.
� Translate labels and SIGs into multiple lan-guages with RxTran option.
� Submit prior authorization requests using CoverMyMeds®.
� Scan documents and eliminate paper storage with Document Management.
� Get breaking industry news delivered to work-stations via QS/1’s Message Center.
� Save often-prescribed drugs for display on the New Rx screen with our hot keys.
� Perpetual inventory for greater profitability and less waste.
� Verify patient addresses on the Patient Record via USPS.
� Automated secondary and tertiary billing. � Print MedGuides for patients. � Accept electronic prescriptions with QS/1’s e-Prescribing.
� Interface with many popular dispensing, will- call, billing, and demographic systems.
� Sidebar and favorites provide convenient access to commonly used tasks and websites.
� Create price plans for better coupon card management.
www.qs1.com 800/231-7776
Fax 800/231-7783 P.O. Box 6052
Spartanburg, SC 29304
The software with business-building flexibility.
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QS/1t Multi-Site Management (MSM™) — Centralized Management for Multiple Locations
See our NRx Profile on page 27. See our IVR Profile on page 29. See our POS Profile on page 52. See our LTC Profile on page 57.
See our HME Profile on page 63. See our Optional Services Profile on page 64. See our ad on page 44.
“MSM gives you complete control of your pharmacies, and reports are at your fingertips.” — Chuck Gordon, Carolinas HealthCare
Built on the Microsoft® SQL Server®, QS/1’s MSM offers real-time, system-wide control. Perform administrative tasks from one location and gain actionable data from one or all locations. Make MSM, paired with a QS/1 Pharmacy Management System, your strategy for highly effective, organization-wide operational management.
Central Management
MSM helps overcome today’s economic challenges and the ongoing need to do more with less. Central management eliminates redun-dancies and streamlines distribution of pricing, third-party plans, drugs, clinical updates, employee access, staffing, drug price updates, frequent-shopper reward programs, and more. MSM provides flexible control on a global or per-site basis to help your business maximize resources.
Share Databases
For pharmacies using QS/1’s NRx® or PrimeCare® for LTC, MSM’s optional Central Database module securely shares key databases, including drug, pricing, patient, prescriber, employee, gift card, and frequent shopper. Enhance customer service and patient safety with corporate-wide clinical checks of patient profiles during dispensing. The Central Prescriber database prevents duplicating doctors already in the system.
Flexible Reporting
MSM compiles data into one database so you can easily generate a range of phar macy, point-of-sale, financial, and busi-ness reports. Automate report generation and save reports to file for-mats including Microsoft Word® and Excel® or Adobe® PDF. Utilize MSM’s standard reports or create customized reports through the SQL database using off-the- shelf software.
MSM Benefits
�Manage central databases for pharmacy pricing, drugs, third parties, employee passwords and access, gift cards, coupon cards, and frequent shoppers. �Eliminate redundant data entry and reduce errors with central drug, patient, prescriber, employee, and third-party files. �Use central patient profiles to locate patients and make prescription transfers between locations fast and easy. �Offer the safety of corporate-wide clinical checking. �Access data to make effective, profitable decisions on pharmacy-level operations. �Automate reports to run when it’s conve-nient for you. �Add centralized POS for deeper insight into front-end sales and the ability to honor gift cards and loyalty cards at all locations. �Use data warehousing to track and analyze drug usage, sales trends, and prescription activity. �Electronically manage third-party receivables with Central Reconciliation.
© 2013, J M SMITH CORPORATION. QS/1, NRx and PrimeCare are registered trademarks and MSM is a trademark of the J M Smith Corporation. Microsoft Word, Excel and SQL Server are registered trademarks of Microsoft Corporation in the United States and/or other countries. Adobe is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
www.qs1.com 800/231-7776 Fax 800/231-7783
P.O. Box 6052, Spartanburg, SC 29304
The software for up-to-the-minute management of multiple locations.
29March/April 2013
QS/1t
See our NRx Profile on page 27. See our Multi-Site Management Profile on page 28. See our POS Profile on page 52. See our LTC Profile on page 57. See our HME Profile on page 63. See our Optional Services Profile on page 64.
See our ad on page 44.
Interactive Voice Response System (IVR)
“QS/1’s IVR makes the morning so much easier.” — Larry Krohn, R.Ph., Beach Pharmacy
QS/1’s integrated IVR can save time and limit disruptions in the pharmacy each day. IVR’s management of incoming and outbound communication is one reason IVR continues to lead the list of productivity-enhancing pharmacy tools with an excellent ROI. Combine with the RxMedic ADS™ robot and you can arrive each morning to refills already processed, labeled, and capped.
Productivity Enhancing
QS/1’s IVR utilizes QS/1 Pharmacy Management Systems’ unique InstantFill® feature to automatically queue and process refill requests and print labels, so all you have to do is dispense the medications.
Advanced Security Features
IVR’s advanced security features help prevent refill fraud and data entry errors. QS/1’s IVR prompts a customer to enter one of three security options if they are calling to request a refill. The IVR system authenticates the request by comparing and validating the prescription number and security item.
Multiple IVR Options
QS/1’s IVR is available for a single location, or you can manage mul-tiple locations using one phone number through our Central IVR. With Central IVR, the caller specifies the location of choice following the initial greeting. Or, with QS/1’s MultiScript IVR, each location can have a unique telephone number and greeting.
Compliance-Boosting Tools
Use IVR’s outbound calling features to notify customers of prescrip-tions awaiting pickup. When paired with QS/1’s Health-Minder®, IVR can notify patients of prescriptions over due for refilling with an option to request a refill on the same call.
Notify Patients by Phone, Text, or Email
QS/1’s IVR enables you to provide outbound notifications through phone, text, or email.
� Phone: Call customers via their home or mobile phones and leave a voicemail if necessary.
� Text message: Text customers on their mobile phones. � Email message: Contact customers via their preferred
email address.
IVR Benefits � Integrate seamlessly with QS/1’s NRx® Pharmacy Management System and SystemOne® for HME for enhanced productivity. � Provide customers 24/7 access to prescrip-tion refill requests. �Decrease pharmacist-answered phone calls by up to 85%. � Save customers’ voice messages with their refill requests. � Play, store, and retrieve doctor and patient messages without accessing a separate voicemail system. �Utilize QS/1’s InstantFill to automatically move prescriptions through workflow with minimal intervention. �Optional after-hours-only mode to handle requests only when the pharmacy is closed. � Inform customers of pickup times based on your pharmacy hours. �Automatically notify customers of prescrip-tions awaiting pickup. �Notify customers of any prescriptions over-due for a refill. � Send an outbound phone, text, and/or email notification. �Customize voice scripts in a variety of lan-guages and dialects. �Route refill requests directly to the prescription-processing queue. �Make one call to QS/1 for service and sup-port for pharmacy management and IVR.
© 2013, J M SMITH CORPORATION. QS/1, NRx, SystemOne, Health-Minder and InstantFill are registered trademarks of the J M Smith Corporation. RxMedic ADS is a trademark of RxMedic Systems, Inc. RxMedic Systems, Inc. is a subsidiary of the J M Smith Corporation.
www.qs1.com 800/231-7776 Fax 800/231-7783
P.O. Box 6052, Spartanburg, SC 29304
Seamless integration maximizes productivity.
30 ComputerTalk
Taking Care of BusinessTaking Care of Business
ScriptProScriptPro
ScriptPro5828 Reeds Road
Mission, KS 66202-2740800/673-9068
www.scriptpro.com
ScriptPro5828 Reeds Road
Mission, KS 66202-2740800/673-9068
www.scriptpro.com
ScriptPro installed the retail pharmacy industry’s first truly hands-free robotic dispensing automation in 1997. Since then, we have expanded our products to provide a full line of perfectly integrated solutions to help you meet the changing demands of today’s pharmacy industry.Those first systems are still working and filling prescriptions after 15 years because ScriptPro guarantees support for 10+ years. Improvements to ScriptPro robots are retrofittable, so you won’t be stuck with an obsolete system.
ScriptPro’s Robotic Prescription Dispensing Systems No two pharmacies are alike, and that’s why ScriptPro designs systems with various size and configuration options that offer flexibility and maximum scalability. The right size ScriptPro robot means you operate with optimal capacity and efficiency for your pharmacy.No matter what your prescription volume is, or the size of your pharmacy, we have a robotic solution for you.
7 Lower your cost to dispense.7Free your staff for other productive business.7Simple cell calibration on-site — in seconds.7Fits against a wall.
SP 200 A proven and reliable prescription dispensing system for over 15 years.Also available: 7SP 50 7SP 100
ScriptPro is your true partner in technology that provides Perfect Integration — systems that talk to each other and are supported by one company.
SP Central Workflow + RobotBy implementing a ScriptPro Robot + SP Central Workflow System, your pharmacy will track and dispense 100% of your prescriptions with the highest level of accu-racy, efficiency, and personalized service to customers.
“Over the past 10+ years, we’ve used the SP 200 to get greater throughput with the same staff and have been able to handle the growth. We’re getting our second robot and adding SP Central Workflow to bring tracking and safety to all our prescriptions.”
—Angelo Defazio, R.Ph., Owner Arrow Prescription Centers
Hartford, Conn.
SP Central Pharmacy Management SystemFor a second year in a row, customers ranked ScriptPro’s SP Central PMS #1 in the category of Software Solutions—Pharmacy — Outpatient (Retail) in the “2012 Best in KLAS Awards: Software & Services” report.Additional automation products from ScriptPro:
7Telepharmacy for communities.7Telepharmacy for Sterile Room Medication Preparation.7Pharmacy Services Portal.
7ScriptPro Inventory Management.
CRSThe system contains 75 universal dispens-ing cells and has the smallest footprint in the ScriptPro robotics lineup.Also available:
7 CRS 150 7CRS 225
CRSThe system contains 75 universal dispens-ing cells and has the smallest footprint in the ScriptPro robotics lineup.Also available:
7 CRS 150 7CRS 225
31March/April 2013
TeleManagere Technologies, Inc.
211 Warren Street 973/679-7500 tel [email protected], NJ 07103 800/600-0435 telemanager.com
iRefill Voice-Hosted IVR SystemsPatented cloud-based IVR solutions
The convenience of hosted IVR solutions with full control, scalability, and flexibility.• Integrated cloud-based, full-featured automated IVR systems.• Inbound and outbound calling, on-demand personal touch.• Visual workflow screens and voice management.• Integrates with leading pharmacy management systems.• Fully scalable for current, as well as future needs; integrates with VoIP or traditional
phone systems.
iRefill MobileSmartphone app: refill and medication management tool
Connects seamlessly to your pharmacy system, even when your patients are on the go.• On-the-go refills for patients, with real-time status of each requested refill.• Medication reminders and reference information for all of a patient’s prescriptions.• Allows the pharmacy to enter and edit their information, including coupons and specials.• Integrates with pharmacy management system to post refills in real time.• Customized pharmacy information (pharmacy logo and name, location, directions,
phone numbers, services provided, and more).
iRefill MessagingAutomated patient notification solutions via voice, text, and emails
Drives pharmacy revenue and increases compliance and adherence.• Allows patients to request immediate notification when prescriptions are ready.• Pickup notifications to improve will-call bin management.• Automatic refill reminders and instant refill ordering.• Notifies patients on flu shots, product recalls, and other pharmacy information.• Drives revenue through customized, outbound marketing offers.• Fully compatible with all TeleManager solutions.
iRefill TelecomThe latest in cloud-based pharmacy telecom solutions
Cloud-based, full-service telephony and IVR solutions — easy to set up and easy to scale.• Advanced VoIP phone systems fully integrated with iRefill IVR solutions.• Completely hosted or blended cloud-based telephone solutions.• VoIP telecommunication functionality and superior voice quality.• Voice, data, and IVR services combined over a broadband connection.
iRefill TeleManagerOn-site IVR system for retail and institutional pharmacies
The most versatile and easy-to-use on-site IVR system in the industry.• Inbound and outbound calling, “VIP” call routing, auto-attendant option. • Visual workflow screens for easy monitoring, voice management, and customization.• Integrates with leading pharmacy management systems.• Automates prescriber refill authorization.• Integrates with VoIP or traditional phone systems.• Call data retention; built-in, cloud-based disaster recovery.
iRefill Facebookand Web SolutionsInteractive online prescription refill service
Easy to set up, simple to operate, convenient for patients.• Patients request refills from their personal Facebook page or using Web refill solution.• Patients are provided with the real-time order status.• Integrates with pharmacy management system to post requests in real time.• Single-queue viewing across all TeleManager solutions.• Available for pharmacies with or without Facebook pages or websites.
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The Rx30 Pharmacy Management System is designed with you… and for you! Our job? To maximize your productivity, maximize your profitability, maximize your cost savings, maximize your compliance/adherence rates, maximize automation, and most important, maximize your customer’s positive impression/experience in choosing your pharmacy! Our focus is independent retail pharmacy, independent small chain, outpatient hospital, nursing home, assisted-living facilities, IV, mail-order, compounding, and 340B pharmacy. With over 36 years of experience, reliability, and ingenuity, Rx30 has remained steadfast in our total commitment to YOU — the independent pharmacist. There’s a reason some 4,100 pharmacies have chosen Rx30 as the business partner they trust. Our commitment to your success and our impeccable reputation for having an honest and reliable partnership with your pharmacy… sets Rx30 apart!
Industry Leader Rx30 has been an innovative leader with many of the commonly utilized functions in pharmacy software today. Automated claim reconciliation, automated prior authorizations, internal claim resubmission, Internet refills, commercial plan lookups…going all the way back to taking claims from dial-up to the lightning-quick Internet claim transactions in use today. Best of all, Rx30 is one of the few vendors that has been steady in ownership, steady in growth and has not had to re-package or re-position the product over and over to try to re-brand the solution. It’s easy to talk a good game, but the proof is in the years of service, the years of reliability and strong growth that tell a prospective Rx30 customer that this is a company and product that is a committed leader in taking his or her pharmacy to greater and greater heights... every single day!
The Total SolutionRx30 offers a breadth of functionality designed to provide speed, accuracy, and cost-effectiveness for your pharmacy. Lifeline real-time claims processing, instant national doctor database, instant commercial or Medicare Part D plan lookup, automated prior-authorization integration, Virtual R.Ph. automated refills, smartphone refills, Internet refills, instant product updates, outbound calling/emailing/texting, profitability services, compliance/adherence/medication synchronization, QR code educational/compliance programs, document scanning/management, PharmaSmart MTM integration, revenue-generating market share and data collection programs, preediting and postediting, auto-reconciliation, Emdeon and RelayHealth value-add programs, scanning verification, iPad delivery and drive-thru, inventory control, auto POs, point of sale, IVR, and workflow management are all simply dressing on top of a streamlined prescription-filling module that provides you the best of all worlds!
Support Is EVERYTHING!Pharmacy software is a support business — and that’s the bottom line! Rx30 has developed a state-of-the-art call center, surrounded by the most experienced pharmacy support technicians in the industry. You want quick response, a knowledgeable support person, and someone whose job it is to care about the success of your pharmacy… and that’s exactly the kind of person we strive to provide you in our support department. We are known for paying our support staff a little more than the industry standard… and we do it for a reason… YOU! We demand a quality, first-rate support staff, and we
work every day to ensure that an Rx30 customer is a customer who knows Rx30 is a true business partner in their success!!
These Days…. It’s About Profit Versus Cost!Effectively managing profit versus cost has never been more important. Rx30 doesn’t just provide reports illustrating profit versus cost, we give you actionable intelligence to quickly and easily maximize your profits! Some systems have you look for the lowest priced drug… why? It’s about cost versus reimbursement! The cheapest drug may also be the least reimbursed drug. Rx30 gives immediate, point-of-dispensing intelligence to help you make the best, most profitable dispensing decision. Do you want immediate queues that allow for resubmission of claims due to AWP payer changes or because of being paid what you submitted? Rx30 handles it all for you!
See our ad on the inside back cover.
Retail Pharmacy System 7 Prescription processing 7 Document imaging/management 7 PharmaSmart – blood pressure/MTM integration 7 QR code – educational content 7 ManageRx – Web-based performance reporting 7 Built-in Facts & Comparisons — FREE 7 iPad delivery and drive-thru devices 7 Smartphone refills — FREE 7 RefillRx Internet refills — FREE 7 Hard-copy Rx scanning 7 Built-in workflow management — FREE 7 National DEA/NPI doctor database — FREE 7 Electronic 835 remittance processing 7 Outbound calling/emailing/texting for compliance — NEW! 7 Surescripts and Emdeon e-Rx enabled 7 Remote backup services 7 Automated Medicare and commercial plan lookups 7 Data conversions (in-house) 7 Electronic signature capture — wired and wireless 7 Windows 7 & 8/Vista/XP/2000, Linux, and Mac compatible 7 Profitability monitoring 7 Nursing home module 7 Barcode scanning 7 Central-site services 7 Nursing home consulting nAuto-inventory control 7 Accounts receivable nIntegrated point of sale 7 IV module nAutomatic claims tracking 7 Electronic POs nCompounding 7 … and so much more
Rx30 — Transaction Data Systems1555 Boren Drive • Ocoee, FL 34761
800/289-7930 • 407/614-0050 • Fax: 407/614-0048Email: [email protected] • www.rx30.com and www.refillrx.com
Transaction Data Rx30 Pharmacy Management System
33March/April 2013
Automated Counting and Robotics
2013 Buyers Guide
Innovation ............................... 35
Kirby Lester .............................. 37
RxMedic® ................................. 38
TCGRx ..................................... 39
34 ComputerTalk
AtebWeb refill software integrates into pharmacy infrastructure to support a pharmacy’s Web pres-ence or hosted website and give patients additional pharmacy access and online refill options.
CarePointWeb portals for refills, patient profile viewing, and patient reports. Web-based multilingual and visual support for patient education leaflets, medication information, and instructions. Web-based automat-ed prior authorization requests and tracking. Text and email notifications.
Cerner EtrebyE-commerce websites with the ability to view drug history and order refills. ScriptManager mobile app with the ability to order refills on smartphone or tablet.
Computer-RxWinRx Connect suite of Web applications includes the WinRxRefill.com customer portal, Rx 2 Go mo-bile refill application, and WinScan Mobile deliver and drive-thru app.
DatascanWeb-based refills and profile display. Long-term care facility management to allow facility to log into the long-term care dispensary to manage patient prescriptions and message to the pharmacists.
ECRSBrowser-based analytics and back-office maintenance.
EmdeonEmdeon eRx Network pharmacy user website provides secure access to e-prescribing reporting and is an application interface. Emdeon Connect claims-switching service includes online tools to make real-time claim research and processor troubleshooting easier.
emporosFacebook, Twitter, LinkedIn, Constant Contact, and company blog via Hubspot.
EpicorOmni-channel retailing with an integrated Web store for mobile and PC, Web-based training and support, and training on demand.
Health Business SystemsRefills via website, mobile app, or secure patient portal site that also includes prescription history. Facility Access Portal for nursing homes to create, review, and send orders/refills.
continued on page 46
Web-Based and Social Media Offerings
Automated Counting/Robotic Dispensing
2013 Quick Reference Tables
Page Company Cell Count Range Cell Capacity Range (cubic centimeters)
Compliance Packaging Features
35 Innovation 50-360 1 800 2 -
37 Kirby Lester 60 and 100 650-2,200 -
68 Manchac Technologies – DOSIS 60 1,000 Y
38 RxMedic 7-256 300-1,350 -
30 ScriptPro 50-225 676-1,900 -
39 TCGRx 64-84 350-1,350 Y
Footnotes:1 Custom high-volume systems available.2 Auto-replenishment canister attachments for high-volume systems available in 1,000 cc and 2,000 cc capacities.
35March/April 2013
InnovationOptimizing Outcomes Through Pharmacy Intelligence™
Our PharmASSIST® family of pharmacy automation and process optimization solutions enables all types of phar-macies to increase efficiency, enhance patient safety, and provide a higher quality of patient care. Leveraging our unparalleled Pharmacy Intelligence™, you can “right-size” your automation, prove out your technology growth path, and validate your decision before investing, saving you invaluable time and resources.
Our Pharmacy Intelligence comprises a unique combina-tion of product-based data analytics, process simulation/advanced data visualization, and Lean Six Sigma tools. Using this valuable intelligence, we can build and analyze multiple scenarios with various technologies, workflows, and configurations, and accurately forecast the results with-out having to implement them on a live system.
PharmASSIST Symphony® and Symphony+®
End-to-end Workflow Software and Counting Technology• Instills quality and accountability at every step of your
workflow.• Enables in-depth Rx tracking throughout your entire
workflow both in and out of the pharmacy.
PharmASSIST OPTIx™
Countertop Optical Counting and Remote Verification• Takes high-resolution images of each Rx’s vial contents and vial label.• Automatically displays all images on your pharmacists’ workstations (on-site or off-site) for full verification.
PharmASSIST SmartCabinet®
Plug-n-play Counting Technology• Scalable from 50-200 dispensers. • Simultaneous counting drives throughput of up to 200 Rx’s/hr.
PharmASSIST ROBOTx®
Truly Scalable Robotic Dispensing• Scalable from 70-140 dispensers.• Simultaneous counting drives throughput of up to 240 Rx’s/hr.
530 Columbia DriveJohnson City, NY 13790
607/798-9376 • www.innovat.com
36 ComputerTalk
Less work for you, and safer for your patients?
Exactly!
P h i h
The KL100 is the only 100-medication robot that combines the
Protect everyone at your pharmacy with Kirby Lester’s new KL100, the only robot with “FillSafe” technology
Featuring “FillSafe” For Dispensing Safety – The KL100
The KL100 is the only 100 medication robot that combines the highest level of medication safety with the simplest operation. Your staff will thank you. And your patients will expect nothing less from you.
Featuring FillSafe For Dispensing Safety The KL100 features the unique “FillSafe” technology, setting a new standard for security on robotic dispensers.
Perfect-Sized – The most compact 100-medication robot ever designed, less than 5’ deep.
Workhorse – The KL100 is the extra set of hands you need. It handles about 50% or more of your total orders; in about 30 seconds, your filled, counted and labeled orders are ready to go. And upkeep takes only a few minutes per day.
Affordable If you didn’t think your pharmacy could affordAffordable – If you didn’t think your pharmacy could afford robotics, look at the new KL100, and you’ll rethink what’s possible.
800.641.3961www.kirbylester.com
Combines counting plus streamlined ifi i i d i
And for all other medications, count and verify with the new KL1Plus
…
scan-verification in one compact device. By handling all pills and unit-of-use items, the KL1Plus is the ideal partner to the KL100.
37March/April 2013
Not Another Company Like ItPharmacies, like fingerprints, are all unique. With more than four decades in your industry, Kirby Lester certainly understands. We provide your pharmacy with more than just a one-size-fits-all box. We provide you with plenty of options for dispensing medications. And we help you choose what’s exactly right for your needs.Whether you are processing 50 or 1,500 prescriptions per day. Whether you just need a great tablet counter to eliminate hand counting, you need to prevent any chance of errors, or you are ready for full robotics. With Kirby Lester, you will find the right-sized and right-priced technology for your one-of-a-kind business.Kirby Lester has played a pioneering role in pharmacy technology since 1971, and our illustrious history can be summed up in one word: Trust. We have earned the trust of the pharmacist and technician by providing safe, reliable technology, and by continually developing new products to fill their unmet needs. Two perfect examples are the 2013 launches of the KL1Plus tablet counter with scan verification and the KL100 midsized robot. Take a look at Kirby Lester automation, and find out why so many of our customers have implemented a no-exception policy: “Use the Kirby Lester device to dispense every order, every time. Because it’s always accurate, all the time.”
Full Suite of Pharmacy Automation Kirby Lester has the right solution to suit your needs.nAffordable robotics for any size pharmacy:
The KL60 compact robot and new KL100 midsized robot are for every pharma-cy owner who feared that a robot was too expensive, too big, or too much hassle. The KL60 and KL100 make dis-pensing safe, accurate, and hassle-free. The KL100 also includes new “FillSafe” technology to virtually eliminate any chance of the wrong medication being filled.
n Simple tablet counting to eliminate overcounts/undercounts: The KL1 is affordable counting perfec-tion in a small footprint. Save money from day one, and eliminate counting by 5’s forever. The KL1 has quickly become the new “gold standard” in tablet counters.
nCount and scan-verify every order to eliminate errors: The new KL1Plus is an outstanding value in avoiding the wrong medi-cation getting to the wrong patient. Based on the best-selling KL1 tablet counter, the KL1Plus is counting plus streamlined barcode verifica-tion. For the highest level of control (track how many medications were filled, when, and by whom), the KL20 is the ultimate in tabletop dispensing. The KL20 has complete workflow software, user tracking, double-count notification of controlled meds, and more. It can even be upgraded to a KL30, which combines all the functionality of the KL20 with hands-free cassette dispensing and unique double counting. The KL30 auto-mates your top movers, narcotics, and 90-day fills.
nPre-packing and QC checks: The KL25, KL50ic/icf and KL200 are specialized counting systems for pre-packing, bottling, and validation counting in long-term care or specialty pharmacy and manufacturing setting.
Why Automate with Kirby Lester?nNever “too much machine,” never “too expensive,” and never “too complicated.”nFree up time for other business needs or counseling.nIncrease employee and customer satisfaction.nROI in months, not years.
Kirby Lester, LLC13700 Irma Lee Court • Lake Forest, IL 60045
800/641-3961 • [email protected]
Kirby LesterYour complete pharmacy automation partner.
Robots For The Real World — Your World!Oversized, overpriced robots are a thing of the past. If you are automating for the first time or you are replacing large, cumbersome and older technologies, Kirby Lester gives you two perfect options to suit your volume, floor space, and bud-get. The new KL100 midsized dispensing robot is the small-est 100-medication system available. Less than 5' deep, the KL100 manages 50% or more of total daily orders. The KL100 includes the unique “FillSafe” technology for the ultimate in medica-tion security. In an even smaller footprint, the KL60 dispenses 35% to 45% of total daily orders. The KL60 is a proven star for pharmacies wanting maxi-mum value for a modest investment.
KL60 and KL100 robots
KL1 and KL1Plus counting devices
KL20 and KL30 counting and verification systems
38 ComputerTalk
Automated CountingRxMedic ACS™ simultaneously counts multiple medications in three scalable, space-saving designs that support 7 to 71 oral solid medications. The system can precount mini-mum quantities and offers a fast, fully documented return-to-stock feature, as well as storing digital images of vial contents. Dispense filled prescrip-tions in any order by simply scanning the prescription label. ACS highlights the appropriate cell and dispenses the drug directly into the labeled vial.Choose an ACS that fits your workflow: countertop, endcap, or free-standing. ACS supports barcode scan-ning and has lockable cells for additional security.
Robotic Counting and Dispensing Pharmacy Technology
RxMedic®
Whether you’re looking for the power of robotics or the affordability of an automated pill counter, RxMedic has the perfect dispensing solution for you.
Interfacing with any pharmacy management system, RxMedic dispensing systems require less initial capital and have lower operating costs than other counting and robotic systems.
© 2013 RxMedic Systems, Inc. RxMedic is a registered trademark and RxMedic ADS and RxMedic ACS are trademarks of RxMedic Systems, Inc. RxMedic Systems, Inc. is a subsidiary of the J M Smith Corporation.
Advanced DispensingSolutions To Fit Any Budget.
Robotic DispensingRxMedic ADS™ robot offers fully robotic dispensing of up to 256 different oral solid medications, with built-in drug verification photos, cap application, and smart cells that
require no manual calibration.ADS selects the appropriate-sized vial,
prints and applies the label, then counts and dispenses pills. Before capping, it photographs and stores a digital image of vial contents.
A large, configurable 200+ prescrip-tion collating area supports overnight operations and holds completed scripts for pharmacist verification.ADS combines ultra-clean, vacuum-pow-ered pill dispensing and HEPA filtration to
remove dust from the pharmacy air and pre-vent cross-contamination. ADS supports barcode
scanning and also enables you to lock access to cells.
Nationwide Support Network RxMedic serves pharmacies through a nationwide network of offices and provides support in a variety of ways including, video conference, on-site, and toll-free customer support.
2701 Leighton Ridge Drive • Wake Forest, NC 27587
www.rxmedic.com • 800/882-3819
Unique Photo Verification RxMedic dispensing machines provide the only retail pharmacy photo verification that allows documentation of each prescription with a photo of the medication in the vial.
See our ad on page 40
39March/April 2013
TCGRxYour partner for reliable, accurate, and cost-effective pharmacy solutions.
TCGRx offers inventory management systems, automated tablet-packaging devices, medication cabinets, remote tablet-packaging devices, pharmacy fixtures, and customized pharmacy design services. TCGRx provides scalable pharmacy automation solutions, from simple add-ons to total pharmacy redesigns. Our decades of experience, complemented by our exceptional customer service and support, provide customers with a complete pharmacy automation solution they can count on today, tomorrow, and for many years into the future.
The leader in developing customized solutions to improve pharmacy efficiency and patient safety for long-term care, hospital, retail, and specialty pharmacy markets.
Oral Solid Packager
The ATP™
(Automated Tablet Packager) Series from TCGRx is the only fully automated drug packaging solution available. The ATP is fully expandable from 71 through 384 medication canisters, and offers a swappable lower packaging unit to provide on-site redundancy.
Automate 100% of Noncanister
Formulary
The Smart Tray System is used in conjunction with the ATP to offer accurate filling and checking of exceptions or nonformulary medications using “fill-to-light” technology. Features:n Light-directed technician filling
and pharmacist checking. n Ability to stage prefill trays. n Image verification of medication. n Barcoded trays that ensure the
right tray is dispensed at the right time.
n Color-coded light verification that differentiates partial, single, and multiple pills in a tray cell.
Unit and Multidose Packaging Each pouch package clearly identifies administration date and time, patient information, medication name, description, strength, lot number, and expiration date to increase adherence and reduce medication errors. Features:n Customizable labels. n Serrated edge for ease of opening. n Barcode capability for bedside
scanning. n 100% accuracy with easy-to-read
labels. n Shortened fill cycles.
InspectRx™ Image Verification System InspectRx is a pouch inspection and verification system for both unit dose and multidose packaging. The device takes an image of both sides of the pouch for inspection purposes. The device is capable of distinguishing 12 different measurement parameters of a pill’s physical characteristics, including shape, length, width, depth, contour, and color. InspectRx software provides specific information on suspect pills and allows for identification and reporting on potential issues.
Remote Tablet Packager Provides
Short Dispense Cycle Solutions
The RTP™ (Remote Tablet Packager) offers secure, automated dispensing of oral solid medications at long-term
care facilities. Nurses can package pharmacy-approved orders by shift or pass times to reduce waste. The RTP reduces deliveries by packaging LOA, STAT, and first doses. Proven hardware and software, 256 medication canisters, and the RTP’s compact footprint fulfill the needs of long-term care pharmacies.
Save Space, Labor, and Inventory with Beacon®
TCGRx’s Beacon Inventory Management System uses “pick and put to light” technology to guide the user for picking and stocking medication. Features:
n 100% of formulary in a fraction of the space. n Barcode verification. n Inventory management. n Will-call return handling function.n Workflow software. n Reporting, including controlled medication, will-expire inventory, user tracking, and more!
40 ComputerTalk
“The RxMedic ACS™ makes us so much more efficient, dispensing 60-70% of our prescriptions.”
“We looked at different options before
deciding on the RxMedic ACS. We were
concerned about space and cost and it
fit both those requirements very well.
The machine can dispense 60-70% of
our prescriptions.”
“It makes us so much more efficient and
productive, which gives our pharmacists
much more time for counseling and things
other than dispensing. The ACS also has
a lot of safety features such as photo
verification to help ensure the right drug
is dispensed.”
“We’ve had great support from RxMedic.
They have really bent over backward to
help us. The machine requires minimal
maintenance. It’s easy to clean and
change drugs.”
Nicole McNamee, PharmD, OwnerHurley DrugsWest Virginia
The RxMedic ACS is our fast automated counting solution available in several configurations to hold 7-71 oral solids. It comes in countertop, endcap and free-standing models, and utilizes photo verification, barcode scanning and other safety features to help ensure accurate dispensing.
To learn how RxMedic automated dispensing products can help your pharmacy’s productivity and profits, visit www.rxmedic.com or call 800.882.3819 today.
RxMedic
ACS
©2013, RxMedic Systems, Inc. RxMedic is a registered trademark and RxMedic ADS and RxMedic ACS are trademarks of RxMedic Systems, Inc. RxMedic Systems, Inc., is a subsidiary of the J M Smith Corporation.
“The RxMedic ADS™ has simplified our process and the service is impeccable.”
800.882.3819 • rxmedic.com
“Our RxMedic ADS robot has freed our time so we
can do many other things than counting, licking
and sticking. You just don’t realize how much time
all that takes until you have a system like the
RxMedic®. We often say if the store burned down,
the first thing we’d do after replacing inventory is
to get another RxMedic ADS.”
“It also gives us a level of security because we
know the prescription has been filled accurately.
And, when combined with our IVR, we can come
in early and fill a large number of prescriptions
before we even open the store. We also found
it easy to adapt to and it’s made things a much
simpler process.”
“I can’t say enough about the service we receive
from RxMedic. We love the people we deal with.
Everything they’ve said has happened and the
robot has done everything they said it could do.
I would recommend this system to anyone.”
Walter Hughes, RPh, Owner Sadler Hughes ApothecarySouth Carolina
The RxMedic ADS robotic dispensing system provides the largest capacity of any pharmacy robot — 256 removable auto-calibrating cells that label and cap vials, and store them in a 200+ vial collating area. No other machine has as many dispensing checks built in for patient safety, including our unique photo verification without removing the cap.
RxMedic
ADS
41March/April 2013
“The RxMedic ACS™ makes us so much more efficient, dispensing 60-70% of our prescriptions.”
“We looked at different options before
deciding on the RxMedic ACS. We were
concerned about space and cost and it
fit both those requirements very well.
The machine can dispense 60-70% of
our prescriptions.”
“It makes us so much more efficient and
productive, which gives our pharmacists
much more time for counseling and things
other than dispensing. The ACS also has
a lot of safety features such as photo
verification to help ensure the right drug
is dispensed.”
“We’ve had great support from RxMedic.
They have really bent over backward to
help us. The machine requires minimal
maintenance. It’s easy to clean and
change drugs.”
Nicole McNamee, PharmD, OwnerHurley DrugsWest Virginia
The RxMedic ACS is our fast automated counting solution available in several configurations to hold 7-71 oral solids. It comes in countertop, endcap and free-standing models, and utilizes photo verification, barcode scanning and other safety features to help ensure accurate dispensing.
To learn how RxMedic automated dispensing products can help your pharmacy’s productivity and profits, visit www.rxmedic.com or call 800.882.3819 today.
RxMedic
ACS
©2013, RxMedic Systems, Inc. RxMedic is a registered trademark and RxMedic ADS and RxMedic ACS are trademarks of RxMedic Systems, Inc. RxMedic Systems, Inc., is a subsidiary of the J M Smith Corporation.
“The RxMedic ADS™ has simplified our process and the service is impeccable.”
800.882.3819 • rxmedic.com
“Our RxMedic ADS robot has freed our time so we
can do many other things than counting, licking
and sticking. You just don’t realize how much time
all that takes until you have a system like the
RxMedic®. We often say if the store burned down,
the first thing we’d do after replacing inventory is
to get another RxMedic ADS.”
“It also gives us a level of security because we
know the prescription has been filled accurately.
And, when combined with our IVR, we can come
in early and fill a large number of prescriptions
before we even open the store. We also found
it easy to adapt to and it’s made things a much
simpler process.”
“I can’t say enough about the service we receive
from RxMedic. We love the people we deal with.
Everything they’ve said has happened and the
robot has done everything they said it could do.
I would recommend this system to anyone.”
Walter Hughes, RPh, Owner Sadler Hughes ApothecarySouth Carolina
The RxMedic ADS robotic dispensing system provides the largest capacity of any pharmacy robot — 256 removable auto-calibrating cells that label and cap vials, and store them in a 200+ vial collating area. No other machine has as many dispensing checks built in for patient safety, including our unique photo verification without removing the cap.
RxMedic
ADS
42 ComputerTalk
Functionality Specifics: Barcode Scanning, IVR, and Mobile Device Apps2013 Quick ReferenceTables
Barcode Scanning IVR Mobile Device Apps
Page Company Data Entry Rx Verification Return to
StockWill-Call Bin
Management Other Outbound Messaging
Opt-in Programs Other Refill
RequestsLocation Details
Patient Messaging Other
8 Ateb • - • • - • • - • • • -
9 Best Computer Systems • • - - - • • - - - - -
11 CarePoint • • • • - • • - • • • -
15 Cerner Etreby • • • • - • - - • - - -
16 Computer-Rx • • • • - • • - • • • -
17 DAA Enterprises • • • • - • • - - - - -
18 Datascan • • • • - • • - • - - •1
48 ECRS • - • • - - - - - - - -
62 Emdeon - - - - - - - - - - - -
67 emporos • - • • •2 - - •3 - - - •4
49 Epicor • - • • - - - - - - - •5
51 flexTRAX (KeyCentrix) • - - - - - - - - - - -
50 Freedom Data Systems • - - - •6 - - - - - - -
19 Health Business Systems • • • • •7 • • •8 • • • -
35 Innovation • • • • •9 • • - - - • -
67 Integra • • - - - • - - - - - -
20 KeyCentrix • • - • - • • - • - • -
37 Kirby Lester - • • - - - - - - - - -
21 Lagniappe Pharmacy Services • • • • - • • - • • • -
22 Liberty Software • • - • - • • - - - - -
68 Manchac Technologies – DOSIS • - • - - - - - - - - -
23 Medicine-On-Time - - - - - • - - - - - -
24 Micro Merchant Systems • • • • - • • - • • • -
25 New Leaf Rx • • - • - • • - • - • -
26 PDX • • • • •10 • • •11 • • • •12
27 QS/1 • • • • •13 • • - • • • -
65 RelayHealth - - - - - - - - - - - -
53 Retail Management Solutions • - • • - • - - - - - •14
38 RxMedic • • • • - - - - - - - -
68 Rx-Net - - - - - - - - - - - -
30 ScriptPro • • • • - • • - • • • -
58 SoftWriters • • • - •15 • - - - - - -
69 Speed Script • • • • •16 • • - • • • •17
39 TCGRx • • • • - • - - - - - -
31 TeleManager Technologies • - - • - • • •18 • • • •19
32 Transaction Data – Rx30 • • - • •20 • • •21 • • • -
66 Two Point Conversions - - - - - - - - - - - -
69 voiceTech - - - • - • • •22 • • • -
43March/April 2013
Functionality Specifics: Barcode Scanning, IVR, and Mobile Device AppsBarcode Scanning IVR Mobile Device Apps
Page Company Data Entry Rx Verification Return to
StockWill-Call Bin
Management Other Outbound Messaging
Opt-in Programs Other Refill
RequestsLocation Details
Patient Messaging Other
8 Ateb • - • • - • • - • • • -
9 Best Computer Systems • • - - - • • - - - - -
11 CarePoint • • • • - • • - • • • -
15 Cerner Etreby • • • • - • - - • - - -
16 Computer-Rx • • • • - • • - • • • -
17 DAA Enterprises • • • • - • • - - - - -
18 Datascan • • • • - • • - • - - •1
48 ECRS • - • • - - - - - - - -
62 Emdeon - - - - - - - - - - - -
67 emporos • - • • •2 - - •3 - - - •4
49 Epicor • - • • - - - - - - - •5
51 flexTRAX (KeyCentrix) • - - - - - - - - - - -
50 Freedom Data Systems • - - - •6 - - - - - - -
19 Health Business Systems • • • • •7 • • •8 • • • -
35 Innovation • • • • •9 • • - - - • -
67 Integra • • - - - • - - - - - -
20 KeyCentrix • • - • - • • - • - • -
37 Kirby Lester - • • - - - - - - - - -
21 Lagniappe Pharmacy Services • • • • - • • - • • • -
22 Liberty Software • • - • - • • - - - - -
68 Manchac Technologies – DOSIS • - • - - - - - - - - -
23 Medicine-On-Time - - - - - • - - - - - -
24 Micro Merchant Systems • • • • - • • - • • • -
25 New Leaf Rx • • - • - • • - • - • -
26 PDX • • • • •10 • • •11 • • • •12
27 QS/1 • • • • •13 • • - • • • -
65 RelayHealth - - - - - - - - - - - -
53 Retail Management Solutions • - • • - • - - - - - •14
38 RxMedic • • • • - - - - - - - -
68 Rx-Net - - - - - - - - - - - -
30 ScriptPro • • • • - • • - • • • -
58 SoftWriters • • • - •15 • - - - - - -
69 Speed Script • • • • •16 • • - • • • •17
39 TCGRx • • • • - • - - - - - -
31 TeleManager Technologies • - - • - • • •18 • • • •19
32 Transaction Data – Rx30 • • - • •20 • • •21 • • • -
66 Two Point Conversions - - - - - - - - - - - -
69 voiceTech - - - • - • • •22 • • • -
Footnotes:1 Delivery signatures.2 Pseudoephedrine sales and reporting.3 Allows entry of credit-card information when using mail out option.4 Discharge patient and home delivery prescriptions.5 Point of sale, inventory management, business analytics, and price and quantity-on-hand checking.6 Scanning either QR or standard barcodes on driver’s license for transactions requiring ID.7 Handheld e-signature pad for delivery.8 Internet and mobile-device refills, text messaging, and email notifications.9 All workflow tasks. When used with automated dispensing: NDC assignment/NDC changeover and dispenser replenishment.
10 Order lookup.11 Prescription order status/completion notification.12 Dosage/administration messaging, additional product promotion, store- specific advertising, prescription tracking, and administration platform.13 Drug lookup, access to workflow queues and prescription status, and scanning driver’s license for pseudoephedrine log and controlled- substance prescription pickup.14 Full point-of-sale capabilities with e-signature.15 Refills/reorders, packaging, final review, shipping totes, packing slips, and medical records.16 Delivery manifest, refills, and other workflow steps.17 Barcode scanning for refills.18 Internet and mobile refill, as well as order status.19 Adherence.20 QR code for educational video content.21 Compliance reminders.22 Autofill.
44 ComputerTalk ©2012 J M SMITH CORPORATION. QS/1 is a registered trademark of the J M Smith Corporation.
The best way to learn about a pharmacy management system and the company behind it is to hear what the people who depend on them every day have to say.
At QS/1®, more than 500 employees work every day to help our customers get where they want to go with the most comprehensive products and services in the industry. Our systems can bring an entire pharmacy together under one management system – from workflow to IVR, point-of-sale, patient safety, web refills, mobile communications, long term care, HME and multi-site management.
To learn how QS/1 can help your pharmacy, visit www.qs1.com or call 866.761.2201 today.
From the pharmacies that rely on us every day.
866.761.2201www.qs1.com
“My QS/1 makes the morning so much easier.” Larry Krohn, RPh, PresidentBeach Pharmacy, Mississippi
“We’ve never seen an LTC system so complete.” Juan Guerra, Owner & COOLifeMed Pharmacy, New York
“Being easy to learn helps in recruiting and cuts training time.”
Darden Heritage, RPh, OwnerStar Discount Pharmacy, Alabama“With QS/1,
we’re continually a step ahead.” Stacie Ling, CPhT, Pharmacy Operations ManagerLake Regional Pharmacy, Missouri
“The integration of all the products is great.” Charlie Fanaras, RPh, PresidentThe Prescription Center, New Hampshire
“QS/1 enables us to service customers the way we want.” Camille DeVille Boyken, RPh, Co-ownerDeVille Pharmacy, Indiana
© 2013, J M SMITH CORPORATION. QS/1 is a registered trademark of the J M Smith Corporation.
45March/April 2013©2012 J M SMITH CORPORATION. QS/1 is a registered trademark of the J M Smith Corporation.
The best way to learn about a pharmacy management system and the company behind it is to hear what the people who depend on them every day have to say.
At QS/1®, more than 500 employees work every day to help our customers get where they want to go with the most comprehensive products and services in the industry. Our systems can bring an entire pharmacy together under one management system – from workflow to IVR, point-of-sale, patient safety, web refills, mobile communications, long term care, HME and multi-site management.
To learn how QS/1 can help your pharmacy, visit www.qs1.com or call 866.761.2201 today.
From the pharmacies that rely on us every day.
866.761.2201www.qs1.com
“My QS/1 makes the morning so much easier.” Larry Krohn, RPh, PresidentBeach Pharmacy, Mississippi
“We’ve never seen an LTC system so complete.” Juan Guerra, Owner & COOLifeMed Pharmacy, New York
“Being easy to learn helps in recruiting and cuts training time.”
Darden Heritage, RPh, OwnerStar Discount Pharmacy, Alabama“With QS/1,
we’re continually a step ahead.” Stacie Ling, CPhT, Pharmacy Operations ManagerLake Regional Pharmacy, Missouri
“The integration of all the products is great.” Charlie Fanaras, RPh, PresidentThe Prescription Center, New Hampshire
“QS/1 enables us to service customers the way we want.” Camille DeVille Boyken, RPh, Co-ownerDeVille Pharmacy, Indiana
© 2013, J M SMITH CORPORATION. QS/1 is a registered trademark of the J M Smith Corporation.
46 ComputerTalk
InnovationCompany, product, and event news and commen-tary via our Facebook, Twitter, and LinkedIn pages. Bomgar pcAnywhere for customer support.
IntegraIntegra Cloud Fax Service, a cloud-based fax solution that is bundled into DocuTrack1000, is an available option to current customers.
Kirby LesterVirtual and remote product support, Web-based training and product demonstrations, and social media presence in the major arenas.
Lagniappe Pharmacy ServicesmyPharmacyConnect for connecting with customers using online profiles for easy refills, texting, email, and voice messaging with all formats available in English, Spanish, and other languages.
Liberty SoftwareWeb portal that allows patients to request refills. Can be used as stand-alone or integrated into pharmacy’s existing Web page.
Medicine-On-TimeConsumer website, www.sortmymeds.com, that acts as a clearinghouse for finding participating pharma-cies and includes 30-second video spots for Web or broadcast.
Micro Merchant SystemsPrimeWEB Web portal allows the nursing home or facility to securely log in and request refills and view patient history for review, management, and print-ing. Also allows nurses to monitor hours of adminis-tration records and keep a log of all prescriptions ad-ministered to the patient. FillMyRefills.com provides pharmacies with an interactive refill requests page.
PDXRx.com electronic pharmacy record offers chain-wide DUR and clinical data exchange and also features an e-pharmacy Web engine that provides patients 24/7 profile access and refill services.
QS/1mobileRx refill request app for Android and iPhone, CornerDrugstore.com, Express Prescription Refills, and Prescription Refills, as well as text messaging and email refill reminders.
RxMedicFacebook, LinkedIn, and YouTube.
ScriptProOnline prescription queuing/ticketing system and Web refill interface.
SoftWritersFrameworkLink secure, Web-based application that allows pharmacies and their facilities to share critical, real-time information concerning pharmacy-related services and patient data.
Speed ScriptSpeed Script LTC Web-based eMAR and drug pass solution designed to provide secure, electronic, and trackable communication between long-term care facilities and the pharmacies that serve them; off-site backups and disaster recovery; remote pharmacy access; website development and hosting with prescription refill request features; and Web-based interfaces to smartphone applications for prescription refill requests.
TeleManager TechnologiesiRefill Web, customizable interactive Web refill service, and iRefill Facebook, customizable interac-tive Facebook app to refill prescriptions from the patient’s Facebook page.
Transaction Data – Rx30Integrated applications include RefillRx mobile for Android and iPhone smartphone refills, Refillrx.com for Web refills, and a growing suite of iPad apps for delivery, drive-thru, point of sale, and more.
voiceTechWebFill-Rx solution for refills through pharmacy websites that provides a confirmation email to customer with pickup time.
Web-Based and Social Media Offerings 2013 Quick Refence Tables
continued from page 34
47March/April 2013
Point-of-Sale Systems
2013 Buyers Guide
ECRS ........................................ 48 emporos ................................... 67 Epicor Software ........................ 49 Freedom Data Systems .............. 50KeyCentrix™ – flexTRAX ............ 51QS/1® ....................................... 52 Retail Management Solutions .... 53
48 ComputerTalk
ECRS provides comprehensive point-of-purchase, backoffice, inventory automation, pharmacy system integration, and customer relationship management tools for independent single-store and chain pharmacies. ECRS backs all of its products with 24/7 award-winning customer support, nationwide on-site installation services, and monthly customer training sessions.
Awards and Recognition � RIS News Software LeaderBoard Top Ten, with
finishes in 29 best-of lists and three number ones. � 49.1 out of possible 50 points in customer
satisfaction, as recognized by RIS News (third-party research survey).
� 4.75 stars out of 5 in CPA Practice Advisor’s point-of-sale review.
� NPLEx, PCI, and IIAS certified solutions. � Memberships in NCPA, NACDS, and SIGIS.
ECRS Solutions Suite for Pharmacy � Point of Sale � Kiosk � Self-Checkout � Back-office Management � Web-based Executive Dashboard � Mobile POS � Pharmacy System Integration � Customer Loyalty � Electronic Front-end Supplier Integration
(EDI/Non-EDI) � Inventory Replenishment � NPLEx™ Functionality � Driver’s License Scanning � IIAS Certified � PSE Tracking � PCI-DSS Ready � Centralized Multistore � Gift Card � Payroll Deduct/A/R/General Ledger/House Charge � Signature Capture
ECRSAutomating the Science of Retail
Above, the mobile executive dashboard and maintenance.
Industry Press and Customer Comments
RIS News — “ECRS has been a mainstay of the RIS LeaderBoard for 12 consecutive years,” said RIS News Editor Joe Skorupa. “Their dedication to customer service and technology development remains clear.”East Burke Pharmacy — “The benefits of CATAPULT were numerous and immediate. Our customer service has improved because of faster checkouts, easier price changes, and the ability to prevent pricing mistakes.”Lloyd’s Pharmacy — “We have been through several audits since installing CATAPULT. An audit used to take a ton of time; now we just punch in what we need and print it out. It’s wonderful. The information is also more accurate and legible than handwritten data. ECRS is also very good at keeping up-to-date on current issues and regulations such as PCI and IIAS. This is one of the main reasons that I chose this system.” www.ecrs.com • 800/211-1172
See our ad on the inside front cover.
49March/April 2013
Pharmacy Retail. It’s a Whole New World.
The pharmacy business is no longer just about selling prescriptions. Today’s pharmacies are increasingly dependent on their front-of-store retail operations to maintain margins, fuel growth, and — of perhaps greatest importance — meet the growing expectations of their customers.Retail is a highly specialized discipline that’s significantly different from your prescription business. Pharmacy chains and big boxes have spent millions per-fecting retail methods and practices that allow them to operate efficiently, market effectively, manage their assets, and create a very positive customer experience. Fortunately for you, so has Epicor®.Epicor Eagle® is a leading point-of-sale and retail business management solution proven to give independent pharmacies the specialized capabilities and advantages needed to compete, thrive, and grow, and includes integra-tion with all major pharmacy manage-ment systems and wholesalers.
POS Touch: Create faster transactions and greater connections with your customers.
In Retail, It’s All About the Customer.
Today’s customers expect more. They shop where they find the products they want, when they want them. Where they receive fast, knowledgeable, and courteous service. Where they find competitive prices. And where they feel their patronage is valued and reward-
ed. Exceptional customer experience begins at the point of sale, but extends throughout your operation.State-of-the-art POS solutions provided by Epicor offer high-speed credit-card processing, FSA and EBT processing, line-busting, and electronic signature capture to reduce lines and provide fast, efficient, and secure checkout. Epicor also gives you new ways to keep your customers coming back. Eagle Loyalty rivals the programs offered by the big chains, except with Eagle Loyalty, you can choose how you want to reward your loyal custom-ers with tiered loyalty discounts, print loyalty coupon on the receipt, desig-nate specific items to give extra points, provide rewards if customers purchase a set number of certain products, and give a reward on a gift card. Eagle Gift Card solution helps increase sales and create new customers, all without third-party fees.Seamlessly Integrate All Parts of Your Business.
Epicor integrates all facets of your retail operations to help you cut costs, make your staff more productive, and better serve your customers. It even supports multistore sales, inventory, purchasing, and receiving in real time—so you have immediate access to critical business data needed for fast decision making.Epicor is also a leader in PMS integra-tion. With seamless connections to the largest pharmacy management systems,
Eagle provides the ability to ring up both prescription and retail transactions at any checkout location, while main-taining appropriate record keeping in both the PMS and Epicor systems. Epicor Mobile: Don’t Be Bound by Wires or Walls.
The Epicor Eagle Mobile Manager and Eagle Mobile Lookup allow you to provide customer service in the aisles and not behind a desk. This tech-nology also gives your sales staff full wireless access to product information, inventory levels, back-order status, and more. In addition, Mobile Manager keeps you connected with remote access to critical business informa-tion, vital alerts, analytics, reports, and more, right on your smartphone or tablet. Mobile Inventory makes it fast and easy to perform physical inven-tories, receive products, and update system pricing from the store floor.
Mobile Manager: Get quick, anytime access to inventory, sales, customer info, and more.
With Epicor, You Never Go It Alone.
With over 40 years of experience deliv-ering true best-of-breed retail solutions to over 20,000 customers, there is not a more trusted partner to help you take your pharmacy to the next level. Our nationwide team of business consul-tants, product experts, local platform specialists, trainers, and technical sup-port specialists helps you make the right choices for your business, and ensures that your Epicor solution deliv-ers the reliability, performance, and business value your pharmacy expects and needs.
INSPIRING RETAIL EXCELLENCE
IN INDEPENDENT PHARMACIES
The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or rea-sonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, March 2013. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Epicor is a registered trademark of Epicor Software Corporation in the United States, certain other countries and/or the EU. All other trademarks mentioned are the property of their respective owners. Copyright © 2013 Epicor Software Corporation. All rights reserved.
Let us help inspire your next retail business breakthrough. Contact us today:
+1/888-463-4700 [email protected] www.epicor.com/pharmacyretail
Epicor Software
Inventory Planner: Remove the guess-work with precision demand forecasting. Reduce overstocks and stockouts.
50 ComputerTalk
Freedom Data’s experience spans more than 25 years. We understand the challenges that can exist when trying to man-age the front end of a store or multiple stores. This is an area where we excel! We have learned that it is beneficial for our installers to work with store personnel from the time of purchase to the completion of installation to ensure that the process goes smoothly. Files provided by your wholesaler(s) are loaded prior to installation, creating your database. Credit- and flex-card configuration is completed prior to installation. Our attention to detail ensures your POS instal-lation and continued support go smoothly.
Introducing the PRO/POS Tablet
Experience the convenience and the functionalities of our popular Freedom Data Systems PRO/POS system seam-lessly rolled into a tablet device that gives you the freedom to perform all of your point-of-sale and inventory needs on the go.
� Fully functional as a portable register or workstation within the store’s wireless network or cellular phone plan.
� Allows you to record delivery transactions and accept payment with real-time signature capture and credit-card processing.
� Facilitates real-time physical inventory management, including item maintenance, order quantity updates, and on-the-fly price adjustments.
� Sends customer receipts via text message or email.
PRO/POS Features
In addition to the features added with the Freedom Tablet, the PRO/POS system offers these features:
� Portable tablet for deliveries, additional register lanes, or in-store maintenance.
� Signature capture and credit-card processing via portable tablet.
� Swipe magnetic stripe IDs for PSE tracking. � Electronic capturing of signatures obtained on
deliveries and drive-thru transactions. � Central-site, real-time accounts receivable. � Central-site, real-time monitoring for remote stores. � Scan prescriptions at the register and print
prescription activity report. � Price by product group, item, Hamacher, or
wholesaler zone prices. � Cost by group or item. � Mark down by group or item. � Calculate prices using item cost.
� X12 electronic interfaces to most wholesalers. � Import and export data to other applications. � Integrated frequent-shopper program. � Integrated accounts receivable with item
detail statements. � Promotions Unlimited interface. � Electronic journal of all receipt information. � Print shelf tags, item stickers, and shelf talkers. � Internet credit/debit-card processing. � Gift card program. � Signature capture for third parties, HIPAA,
credit cards, A/R, and returns. � Delivery Track interface. � Real-time token capture from credit-card swipe
(chain-wide). � Real-time token processing for mail-order facilities. � Ability to charge to token/card on file.
Many pharmacy management systems interface to Freedom Data Systems POS solutions, including PDX Classic, the PDX Enterprise Pharmacy System, the pc V System from pc I, and the Freedom Data Systems PRO RX System. Freedom Data POS solutions also offer a wealth of features such as DSL transmission, signature scanning, and robotics interfaces to provide a complete pharmacy solution.
Experience Makes the Difference
Freedom Data Systems
Freedom Data Systems, Inc.300 N. Crockett • Granbury, TX 76048
800/624-1745 • 817/573-7011 • Fax: 817/573-6041Email: [email protected] • www.pc1systems.comEmail: [email protected] • www.freedomdata.com
51March/April 2013
The Best of POS for LessDesigned to provide independent pharmacies complete solutions for success in a competitive market, the flexTRAX point-of-sale system offers affordability and efficiency. Reporting tools streamline business operations, accounting, and sales and inventory management. Hassle-free automation and unlimited catalog imports ensure you have the most up-to-date information for your customers and your business. The first of its kind, the flexTRAX POS system is IIAS compliant for accepting FSA cards and PA-DSS certified for meeting PCI standards.
flexTRAX Featuresn Detailed reporting toolsn Catalog import capabilitiesn Clerk codes n Multiregister managementn Electronic signature capturen Pharmacy software interface
flexTRAX Touchscreen Package includes:flexTRAX software ComputerTouchscreen monitor PrinterBarcode scanner Cash drawer Magnetic card swipe
“The flexTRAX system is great! The system is easy for our staff to learn and use, and the support team is friendly and responsive whenever we have questions.”
Rodney Roe, R.Ph., Homedale Drug
Optional items for consideration (additional fees apply):flexTRAX remote training Additional cash drawer trayCustomer display pole PIN padThermal paper Electronic signature capture
Shipping/handling, licensing fees, and tax (where applicable) will be applied at the time of billing.
The Best of POS for Less
TM
KeyCentrix™ – flexTRAX
KeyCentrix is committed to delivering four principle outcomes for independent pharmacy:
n Enhance the quality of patient caren Reduce the overall cost of fulfillmentn Provide access to critical data for operational excellencen Adapt to ever-changing business and compliance requirements
flexTRAX systemsstart around $2,200
www.keycentrix.com
KeyCentrix, LLC 2420 N. Woodlawn Building 500 Wichita, KS 67220 800/444-8486
52 ComputerTalk
QS/1t Point-of-Sale
See our NRx Profile on page 27. See our Multi-Site Management Profile on page 28. See our IVR Profile on page 29. See our LTC Profile on page 57.
See our HME Profile on page 63. See our Optional Services Profile on page 64. See our ad on page 44.
“QS/1’s POS is outstanding. It not only helps resolve questions at the register, it makes closing the pharmacy quicker and easier.” – Corbin Ferrell, PharmD, Lone Star Circle of Care
QS/1’s Point-of-Sale (POS) provides tighter control of front-end operations and profits. QS/1’s POS is SIGIS certified, PA-DSS certified, and IIAS compliant, and provides customers with FSA/HRA adjudication. This means your customers’ credit cards are secure, and they can use their flexible spending account cards without sending in receipts. Boost profitability through better inventory management and electronic price updates. Pair QS/1’s POS with a QS/1 Pharmacy Management System for an integrated, store-wide management solution.
Integrated Pharmacy and Retail OperationsQS/1’s POS integrates seamlessly with QS/1’s NRx® Pharmacy Management System. View prescription status at the register and alert cashiers to additional prescriptions awaiting pickup. Cashiers can charge prescriptions to pharmacy accounts receivable from within POS.
Remote Checkout®
QS/1’s Remote Checkout offers a solution for many pharmacy needs. Whether it’s a hospital pharmacy offering bedside checkout to its patients or a retail pharmacy offering drive-thru service or delivery, Remote Checkout can scan prescriptions, process credit and FSA cards, capture signatures, and print a receipt. This solution can also be used as an additional POS system during peak business hours.
Customer Loyalty ProgramsQS/1’s POS makes managing a customer loyalty program easy. Track preferred-customer purchases, assign reward points, and man-age special discounts and sales. POS also allows you to sell and manage your own gift cards as well as in-house charge accounts.
Efficient Front-end Operations QS/1’s POS can save time on transactions and protect front-end profitability. Ensure up-to-date pricing and use barcode scanning to reduce cashier errors. POS maintains a bad-check file and prompts cashiers to collect purchaser contact information.Enhanced Inventory ManagementUse POS to streamline inventory management: Order and receive electronically, establish automatic reordering levels, and check in inventory. POS compares incoming inventory to the order and displays any exceptions. POS helps maximize cash flow by increas-ing inventory turns and reducing overstock. Identify fast- or slow-moving items and forecast seasonal and other high-volume trends to maximize supplier discounts.
Up-to-date PricingElectronic price updates keep pricing current, but POS allows for the flexibility of manual pricing to reduce slow-moving inventory.
POS Benefits � Provide FSA/HRA adjudication with SIGIS-certified, IIAS-compliant POS. � PA-DSS certified with a credit storage option. � Improve inventory management with forecast-ing, electronic ordering, and price updates. � Increase profits with electronic price updates from Hamacher Resource Group and/or your wholesaler. � Print shelf labels. � Easily add electronic signature capture for prescription checkout capability or wirelessly using a Dell™ Tablet. � Provide fast, accurate checkout via touch-screen or keyboard operation. � Reduce the potential for employee theft with barcode scanning. � Offer customers a variety of payment options: credit or debit cards, gift cards, or in-store charge accounts. � Easily manage customer loyalty and promo-tional programs. � Add new inventory items with Quick Add feature. � Reduce store loss with multilevel security and set limits on individual check cashing, voids, and refunds. �Manage specialty gift items. � View prescription status within pharmacy workflow. � Remote checkout for bedside prescription delivery or wireless drive-thru.
© 2013, J M SMITH CORPORATION. QS/1, NRx, and Remote Checkout are registered trademarks of the J M Smith Corporation. Dell is a trademark of Dell Inc.
www.qs1.com 800/231-7776 Fax 800/231-7783
P.O. Box 6052, Spartanburg, SC 29304
Boost profitability with greater front-end control.
53March/April 2013
Retail Management SolutionsThe Leader in Pharmacy Point-of-Sale Innovation
Follow us on LinkedIn, Twitter, or Facebook for pharmacy tips, tricks, and advice!
See our ad on page 3.EvolutionPOS and EvolutionPOS for Pharmacy are trademarks of Retail Management Solutions.
The Leader in Pharmacy Point-of-Sale Innovation
Contact us today to determine the best fit for your pharmacy.
1/877-767-1060 [email protected] www.rm-solutions.com
Whatever the size of your pharmacy, we have you covered.
Retail Management Solutions has become the industry leader in pharmacy point-of-sale innovation. Our centralized focus on pharmacies allows us to continually respond to the needs of our ever-changing marketplace. We are committed to offering products and services on the cutting edge of technology, like our latest mobile technology, EvolutionPOS™.
Our trainers and support staff understand the independent and outpatient pharmacy industry, because that’s all we deal with. When you call our 24/7 toll-free support line, your support representative knows and understands the environment in which you are working.
RMS has scalable solutions that meet your needs, whether you own a single-register apothecary, a 15-register superstore, or multiple locations.
Contact us today so we can discuss your needs and see how our solutions can make you the most profitable and customer centric in the industry.
Also, check out our new website and blog, where you can learn more about pharmacy technology and trends, and read articles from industry experts!
Ultra-Lite Star-Lite
Designed with the clinic and apothecary in mind. Experience the powerful benefits of point-of-sale technology at an affordable price.
Star-Plus Star-Link Enterprise
Real-time communication from site to head office gives you up-to-the-minute sales history, inventory levels, and transaction detail in each of your stores.
Enables quick IIAS compliance, so you can accept FSA cards immediately. This entry-level RMS solution begins at under $6,000, including hardware.
Everything you ever wanted from a POS system! The most robust pharmacy POS system in the industry.
Successful pharmacies rely on RMS systems.More independent pharmacies choose RMS POS systems than any other —
for profitability, efficiency, and reliability.
54 ComputerTalk
Costs for Integration and E-prescribing 2013 Quick Reference Tables
Cost for Integration Cost for ActivatingPa
ge Company To Other Vendors’ Systems or Services 1
To Company’s Own Systems or Services 1
E-Prescribing Functionality
8 Ateb N N -
9 Best Computer Systems Y N Y
11 CarePoint Y N N
15 Cerner Etreby Y N Y
16 Computer-Rx N N N
17 DAA Enterprises Y Y Y
18 Datascan Y N N
48 ECRS Y - -
62 Emdeon Y Y -
67 emporos Y N -
49 Epicor Y N -
51 flexTRAX (KeyCentrix) N N -
50 Freedom Data Systems N N -
19 Health Business Systems Y N N
35 Innovation N N -
67 Integra Y Y -
20 KeyCentrix N N N
37 Kirby Lester Y Y -
21 Lagniappe Pharmacy Services Y N N
22 Liberty Software - - -
68 Manchac Technologies – DOSIS N - -
23 Medicine-On-Time N N -
24 Micro Merchant Systems N N N
25 New Leaf Rx Y N N
26 PDX Y Y N
27 QS/1 Y N N
65 RelayHealth - - -
53 Retail Management Solutions N Y -
38 RxMedic N N -
68 Rx-Net - N -
30 ScriptPro Y N N
58 SoftWriters Y N Y
69 Speed Script N Y N
39 TCGRx Y N -
31 TeleManager Technologies N N -
32 Transaction Data – Rx30 Y - N
66 Two Point Conversions - - -
69 voiceTech Y Y -
Footnote: 1 Cost for integration to systems such as IVR, point of sale, automated counting, and robotic dispensing, or to any services offered.
55March/April 2013
Costs for Integration and E-prescribing
Cost for Integration Cost for Activating
Page Company To Other Vendors’
Systems or Services 1To Company’s Own
Systems or Services 1E-Prescribing Functionality
8 Ateb N N -
9 Best Computer Systems Y N Y
11 CarePoint Y N N
15 Cerner Etreby Y N Y
16 Computer-Rx N N N
17 DAA Enterprises Y Y Y
18 Datascan Y N N
48 ECRS Y - -
62 Emdeon Y Y -
67 emporos Y N -
49 Epicor Y N -
51 flexTRAX (KeyCentrix) N N -
50 Freedom Data Systems N N -
19 Health Business Systems Y N N
35 Innovation N N -
67 Integra Y Y -
20 KeyCentrix N N N
37 Kirby Lester Y Y -
21 Lagniappe Pharmacy Services Y N N
22 Liberty Software - - -
68 Manchac Technologies – DOSIS N - -
23 Medicine-On-Time N N -
24 Micro Merchant Systems N N N
25 New Leaf Rx Y N N
26 PDX Y Y N
27 QS/1 Y N N
65 RelayHealth - - -
53 Retail Management Solutions N Y -
38 RxMedic N N -
68 Rx-Net - N -
30 ScriptPro Y N N
58 SoftWriters Y N Y
69 Speed Script N Y N
39 TCGRx Y N -
31 TeleManager Technologies N N -
32 Transaction Data – Rx30 Y - N
66 Two Point Conversions - - -
69 voiceTech Y Y -
Long-Term Care and Assisted Living
2013 Buyers Guide
Integra, Inc. .............................. 67Manchac Technologies ............. 68QS/1 (PrimeCare®) .................. 57SoftWriters, Inc. ........................ 58
56 ComputerTalk
AtebPatient management solutions that increase adherence and improve patient loyalty, including adherence solutions, medication synchroniza-tion, comprehensive patient care, patient communication solutions, and pharmacy workflow solutions.
Best Computer SystemsPharmacy management systems, point of sale, e-signature capture, im-age scanning, nursing home module, IVR interfaces, delivery signature capture, and more.
Ready to support ICD-10
CarePointStand-alone or centrally networked pharmacy management systems, including workflow, inventory control, A/R, e-prescribing, Web refill, scanning, medication therapy management, 340B, and mobile access via text and email.Ready to support ICD-10Electronic prescriptions for controlled substances: audited and approved
Cerner EtrebyPharmacy management systems, including integrated workflow, long-term care package, inventory control, central host management, electronic third-party reconciliation, and medication therapy management.Electronic prescriptions for controlled substances: audited and approved
Computer-RxIntegrated pharmacy solutions, including pharmacy management and point-of-sale systems, as well as a suite of Web applications for online refills and mobile device solutions with patient adherence manage-ment.
DAA EnterprisesPharmacy management systems designed primarily for independent retail pharmacies, as well as for outpatient hospital and long-term care pharmacies; offering modules such as workflow, IVR, 340B, and automated counting/robotic interfaces.
DatascanPharmacy management and point-of-sale systems, workflow software, and integrated nursing home package with the ability to add on nurs-ing/assisted-living facility portal. Also, mobile and Web refill apps, as well as interfaces for e-prescribing, IVR, and robotic dispensing systems.
ECRSPoint of sale, back-office management, inventory control and replenish-ment, pharmacy system integration, mobile enterprise reporting, Web-based maintenance, house charge, payroll deduction, general ledger, customer loyalty, gift card, e-signature capture, NPLEx PSE tracking, IIAS compliance, supplier integration, and self-checkout kiosk.
EmdeonProvider of electronic pharmacy solutions for claims adjudication and e-prescribing, as well as specialty processing for DME and immunization billing.Ready to support ICD-10
emporosPoint-of-sale solutions for outpatient hospital and independent phar-macies with touch-screen format. Features include credit-card process-ing, e-signature capture, will-call management, mail-out portal, A/R and employee payroll deduction, pseudoephedrine sales and reporting, and complete end-of-day adjudication of final sales totals, including cash drawer and all credit-card transactions, and audit reporting.
EpicorRetail management solution providing the same functionality used by the national chains, including point of sale, nonprescription inventory management, customer marketing/loyalty programs/gift cards, back-office management, analytics and dashboards, EDI supplier integration, pharmacy management system integration, and FSA functionality, as well as integration with pharmacy management systems and major wholesalers.
flexTRAX by KeyCentrixPharmacy point of sale, pharmacy software integration, business management resources and reporting, and activity tracking.
Freedom Data SystemsProfessional point of sale designed specifically for chain and indepen-dent pharmacies.
Health Business SystemsWindows- or Linux-based pharmacy management system and full line of technology products to support all pharmacy environments: retail (single and multisite), institutional/nursing home, mail order, and central-fill.
InnovationFamily of scalable workflow management, counting technologies, ro-botic dispensing, and high-volume solutions for all types of pharmacies.
IntegraPharmacy workflow solutions that store, route, and retrieve documents, as well as delivery management solution that tracks orders to delivery.
KeyCentrixPharmacy management system for single or multisite locations, inte-grated or stand-alone point of sale, configurable workflow, and nursing home support.
Kirby LesterFull line of dispensing automation, including simple tablet counters, scan verification, workflow software, and robotic dispensing.
Lagniappe Pharmacy ServicesPharmacy systems that offer prescription imaging, true FIFO inventory management, configurable workflow, fully integrated point of sale, nursing home and long-term care with eMARs, DME billing, claims reconciliation services, and more.
Summary of Products and Services Offered2013 Quick Reference Tables
continued on page 78
57March/April 2013
QS/1t PrimeCare® for LTC — Institutional Pharmacy Management Software
See our NRx Profile on page 27. See our Multi-Site Management Profile on page 28. See our IVR Profile on page 29. See our POS Profile on page 52.
See our HME Profile on page 63. See our Optional Services Profile on page 64. See our ad on page 44.
“We’ve found nothing as complete as QS/1’s PrimeCare.” — Juan Guerra, LifeMed Pharmacy
QS/1’s PrimeCare has detailed facility management functions that allow high-volume pharmacies to customize the software to suit their operations. It’s ideal for pharmacies serving LTC, mental health, assisted-living, or correctional facilities. QS/1’s software, services, and support help your high- volume pharmacy operate safely and efficiently for greater profitability.
Order Entry and ProcessingQS/1’s easy-to-learn Windows-based GUI design supports mouse and keyboard navigation. Desktop menus and toolbars provide fast access to tasks and data. Process using Demand Fill, Cycle Fill, or Unit Dose Exchange, and manage dispens-ing and billing independently. Only QS/1 has productivity-enhancing InstantFill® to automatically move eligible refills through workflow with minimal intervention.Short-Cycle DispensingEffective Jan. 1, 2013, the Centers for Medicare and Medicaid Services (CMS) requires that all brand-name oral capsules or tablets be dispensed in a 14-day supply or less to patients in a skilled-nursing facility with a Part D prescrip-tion plan. Let QS/1 show you how easily this can be done.Accounts Receivable and BillingPrimeCare’s facility-billing matrix establishes patient bill-ing rules. Post charges, credits, and payments to accounts, and receive and process third-party 835 payment files. Print revenue reports, third-party aging reports, account state-ments, invoices, and other reports. If a patient’s billing status changes, automatic rebilling streamlines third party and accounts receivable by crediting and reversing charges, then recalculating and resubmitting charges. Manage a patient’s hospice drug list and billing to multiple third parties. For Part B billing, PrimeCare integrates with QS/1’s SystemOne® for HME.SecuritySecurely manage technician, pharmacist, and employee sys-tem access with PrimeCare’s security features. Ensure safety with a HIPAA tracking log, as well as the ability to track and report user access to patient records.
Industry Standard Interfaces Interface with electronic health records (EHR) and electronic medical record systems (EMR). Easily connect to robotic counting, dispensing, and packaging systems; ADT and bill-ing systems; and eMAR products using QS/1’s real-time and batch interfaces, as well as industry standard HL7 interfaces. PrimeCare is compatible with NCPDP SCRIPT.
Facility Connectivity QS/1’s WebConnect® is an easy-to-use, secure, Internet-based service that enhances pharmacy-facility connectiv-ity. Authorized facility personnel can access, search, edit, and print facility data. Staff can also submit new or refill orders in real time and verify refill status. In the pharmacy, WebConnect saves time, increases efficiency, and enhances customer service. Pharmacies can also create patient-specific price quotes. Comprehensive Clinical ManagementPrimeCare screens for drug-drug interactions, duplicate ther-apy, drug-disease contraindications, drug allergies, geriatric precautions, drug-food precautions, and adult min/max dose checking. Document and bill clinical interventions for MTM, track outcomes using SOAP notes, and keep detailed patient charts for reporting and billing.Reports and Medical RecordsPrimeCare includes Fill Lists, prescription logs, DEA audits, and more. Reports include POF, MAR, TAR, and psych-monitoring forms and reports, as well as laser formats. Management reports include sales analysis, price modeling, and revenue reports. Create your own lists and reports using PrimeCare’s custom report features. QS/1’s optional Data Export module exports data to off-the-shelf database and spreadsheet products.Workflow ManagementPrimeCare breaks fulfillment into separate functions, includ-ing one for error resolution. Create a step-by-step workflow that includes dedicated workstations for order entry, Q/A, and barcode tote checking to enhance productivity and safety.
© 2013, J M SMITH CORPORATION. QS/1, SystemOne, PrimeCare and InstantFill are registered trademarks of the J M Smith Corporation.
www.qs1.com 800/231-7776 Fax 800/231-7783
P.O. Box 6052, Spartanburg, SC 29304
Flexible software allows maximum customization and connectivity.
58 ComputerTalk
Delivery Systems
GPO Interfaces
3960 William Flynn Highway, Suite 100, Allison Park, PA 15101 n 877/238-4516 n [email protected] n www.frameworkltc.com
FrameworkLink is a powerful communication tool between long-term care facilities and the pharmacies that serve them. FrameworkLink features were specifically designed to share the information users need most, and automate tasks. Send and track messages to anyone within the FrameworkLink system. Share important patient profile data to improve accuracy on the prescriptions you dispense. Streamline billing and pricing tasks, so you know what costs to expect. Track orders and view your order history. Generate management reports to understand your workflow. Print forms, medical records, and labels right from the system. Facility users do it all through FrameworkLink’s easy-to-use browser interface.
FrameworkFlow is your connection to FrameworkLTC’s power, anywhere in the pharmacy. This handheld, barcode scanner technology helps you increase efficiency and eliminate dispensing errors, even when you’re not sitting at your FrameworkLTC workstation. Inventory becomes quick and accurate with FrameworkFlow on hand. Scanning takes dispensing and defining shipping totes to a whole new level, as FrameworkFlow matches prescription label barcodes to manufacturers’ barcodes, alerting you with audible and on-screen warnings if there’s a problem. Speed… accuracy… convenience... FrameworkFlow was designed for the mobile pharmacist.
FrameworkLTC is the industry’s fastest-growing pharmacy management system. Its flexible architecture lets you maximize the data you collect, transforming it into powerful reports that offer new insight into your workflow today — and ways to strengthen it for tomorrow. FrameworkLTC helps improve com- munication, automate everyday tasks, increase productivity, and confirm accuracy. Its flexibility allows you to keep up with ever changing regula- tions, new technologies, and so much more. And its uniquely configurable, rules-based structure means it’s as ideal for a facility of 50 beds as it is for 50,000. No matter what your size, FrameworkLTC grows with you because you make the rules.
Integrate today’s medical technologies with your pharmacy workflow for new dynamic opportunities using Framework-HL7. This companion product becomes your connection to a whole world of added functionality and efficiencies, including electronic medication adminis-tration records (eMARs), EHRs, remote dispensing, and packaging technologies. Enjoy labor-saving solutions and improve accuracy with credible information at your fingertips.
FrameworkLTC is the industry’s only solution created specifically for long-term care pharmacies and their unique processes. FrameworkLTC is not an add-on module but instead, an end-to-end system developed from over two decades of industry experience and designed to serve as the hub for all your LTC pharmacy operations. Together with its companion products FrameworkLink, FrameworkFlow and FrameworkHL7, FrameworkLTC provides unmatched capabilities to manage your current pharmacy business, connect with more equipment and technology partners, meet changing dispensing regulations, and allow for years of growth.
FrameworkLTC® is “Certified for Windows,” assuring you that the application is easy to use and will perform reliably
on your existing Microsoft® Windows network.
SoftWriters, Inc. — FrameworkLTC®
The Complete Long-Term Care Pharmacy Management Solution
Co ntent Mana gement
59March/April 2013
Dispensing & Packaging
Accounting Application
Co ntent Mana gement
eMAR Applications
IVR Systems
Consulting Packages
Powerful, Scalable PerformanceAs your business grows, so can FrameworkLTC. Because of its three-tier client server design and Microsoft SQL Server® database engine, FrameworkLTC can scale from a single computer up to a large network supporting hundreds of users. So if you have a single pharmacy, multiple pharmacies, or central pharmacy with many satellites, FrameworkLTC fits your business model.
More Time Enhancing Patient CareFrameworkLTC brings you a range of features, solutions and services that streamline processes, save time, and ultimately enhance patient care. Just a few of our time-saving solutions include effortless medical record printing, electronic prescribing of controlled substances, customized management reports, short-cycle billing customization, formulary enforcement, and more.
Maximize Profits, Minimize CostsFrameworkLTC’s easy integration with automation and other technologies helps the institutional pharmacy provider maximize profits, minimize costs, and better serve their customers.
Powerful Performance that Scales with Your Business
®
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Our extended tab prescription label gives you 90 percent more space in a one-piece label. No more dealing with individual warning labels. We enable you to print the warnings as part of the label. You can also use the space for printing a sig in a second language, counseling notes, listing other active prescriptions, or even printing a QR code.
The label is available in stock or preprinted versions for thermal and laser imaging printers.
©2013 J M SMITH CORPORATION. Integral Solutions Group is a division of the J M Smith Corporation.
www.integralsupplies.com • 800.235.0767
Wishing you hadmore space on your labels?
To learn more about the Integral extended tab prescription label, call 800.235.0767 or visit www.integralsupplies.com
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Specialized Products and Services
2013 Buyers Guide
Emdeon® ................................. 62QS/1 (SystemOne®) ................. 63 QS/1 (Optional Services) ......... 64RelayHealth ............................. 65Rx-Net, Inc. .............................. 68 Two Point Conversions, Inc. ........ 66
Our extended tab prescription label gives you 90 percent more space in a one-piece label. No more dealing with individual warning labels. We enable you to print the warnings as part of the label. You can also use the space for printing a sig in a second language, counseling notes, listing other active prescriptions, or even printing a QR code.
The label is available in stock or preprinted versions for thermal and laser imaging printers.
©2013 J M SMITH CORPORATION. Integral Solutions Group is a division of the J M Smith Corporation.
www.integralsupplies.com • 800.235.0767
Wishing you hadmore space on your labels?
To learn more about the Integral extended tab prescription label, call 800.235.0767 or visit www.integralsupplies.com
4310_INSO_ExtendedTabAdindd 1 4/4/13 3:07 PM
62 ComputerTalk
Emdeon understands the many challenges and demands faced by an evolving industry, and is committed to providing our customers with the necessary tools and solutions to meet their business needs.
Claims SwitchingEmdeon Connect® is a third-party claims-switching service that provides full access to all third-party proces-sors. Our service is fast, secure, reliable, and the gateway to several exclusive real-time, online research and support tools. Among them are Emdeon ScriptView™, which allows pharmacies to view transmitted and received claim data and responses, and Emdeon Payer Dashboard™, which allows immediate recognition of payer and/or processor issues.
Preediting and Postediting
Emdeon Edit® is an advanced, real-time edit engine designed to increase your pharmacy’s overall profitability by optimiz-ing third-party reimbursements and reducing submission errors. A series of edits provides financial, administrative, and legal compliance reviews on prescriptions prior to being sent to and received from the processor. All edits are tailored to specific business needs and processor, plan, or software vendor requirements. Near-real-time Web reports provide market U&C price information and highlight trends related to generic usage, outdated pricing, and other system issues.
Clinical Information Exchange
Emdeon powers the exchange of clinical information between providers, including e-prescribing, medication history, lab orders, and results. Emdeon eRx Network® is a leading e-prescribing network enabling the direct exchange of e-pre-scribing transactions between pharmacies and physicians, both legend and controlled substances. By using Emdeon’s clinical exchange, pharmacies, hospitals, physicians, labs, and other healthcare stakeholders are able to securely and cost-effectively exchange patient-centric information.
Audit Risk Mitigation Services
Emdeon Audit Advantage™ is a suite of real-time solu-tions designed to help pharmacies reduce the risk of state, federal, and commercial audits.The suite enables pharmacies to:
1. Identify prescriptions written by ineligible prescribers.2. Check primary Medicaid claims for other patient coverage.
Medicare Audit Compliance Services: Emdeon’s Medicare audit and compliance services allow pharmacies to sig-nificantly reduce workload associated with time-sensitive responses to the various CMS audit contractor letters.Medicare Patient Outreach Services: Emdeon’s outreach team will work with your patients to complete and obtain diabetic testing logs to assist with the management of their disease state, as well as allow you to reply to Medicare audits and denials.
Pharmacy Benefit Eligibility
Emdeon CardFinder™ is Emdeon’s industry-leading, real-time pharmacy benefit eligibility service. With Emdeon CardFinder, a single transaction quickly returns commercial coverage information for more than 220 million covered lives, which includes Medicare Part D coverage information.
AWP ResubmissionEmdeon Payer Compliance™ is an on-demand, automated solution designed to help retail pharmacy identify transac-tions reimbursed based upon outdated AWPs at the time of original adjudication. This real-time online tool enables resubmission of those target opportunities for greater reim-bursement based on the most current pricing.
Claim ReconciliationEmdeon Reconciliation™ provides a straightforward means of monitoring and tracking payments of third-party sales, and, as a result, increasing receivables. This service easily balances sales, remittance, and deposit information, reporting any discrepancies.
Medicare/Medicaid DME BillingEmdeon Medicare DME™ and Emdeon Medicaid DME™ provide pharmacies a service that electronically bills Medicare and most state Medicaid DME claims using existing pharma-cy management systems. These convenient solutions evoke real-time edits at the point of service and support Medicare/Medicaid policy compliance, significantly reducing claim denials. Such edits verify patient eligibility, doctor DEA/NPI, diagnosis code, quantity, MAC price, refills, demographic information, and more.Emdeon Recovery™ is a valuable denial management ser-vice that results in the recovery of substantial revenue and audit risk mitigation and improved compliance. Pharmacies using this comprehensive solution for back-end claims management challenges benefit from dedicated special-ists who proactively work rejected claims through to final determination.
Immunization BillingEmdeon Flu™ automates billing for a variety of vaccinations via existing pharmacy management systems. Real-time edits and eligibility checks at the point of service reduce billing errors and optimize reimbursement.
Medical Claims BillingEmdeon Commercial MedRx™ enables pharmacies to submit claims electronically to commercial medical insur-ance payers in NCPDP format using existing pharmacy management systems. By providing easy electronic access to major medical payers and plans across the country, Emdeon Commercial MedRx can help pharmacies simplify the claims-filing process, streamline workflow, and increase operating efficiency.
Strategic Processing SolutionsEmdeon SelectRx SRP™ (strategic retail programs) provides a comprehensive, easy-to-use solution to manage patient loyalty offerings, employee plans, and discount generic drug programs, as well as other pharmacy programs that require adjudication and/or processing.
100 Lexington Street, Suite 400 • Fort Worth, TX 76102Toll-free 877/562-5987
www.emdeon.com/[email protected]© Emdeon Business Services LLC. All rights reserved.
Emdeont
Simplifying the Business of Healthcare
63March/April 2013
QS/1t SystemOne® for HME
See our NRx Profile on page 27. See our Multi-Site Management Profile on page 28. See our IVR Profile on page 29. See our POS Profile on page 52.
See our LTC Profile on page 57. See our Optional Services Profile on page 64. See our ad on page 44.
“QS/1’s SystemOne has made me feel so much more secure with our operation.” — Irina Zakiyan, ITC Medical Supplies
QS/1’s SystemOne is affordable software to efficiently manage your pharmacy’s HME operations and help ensure complete Medicare compliance. SystemOne integrates seamlessly with QS/1’s Pharmacy Management and Point-of-Sale (POS) Systems for better control of your entire pharmacy. Available as an Internet-based or installed solution, SystemOne offers scalable, compliant, and profitable HME management.
Integrated Pharmacy and HME ManagementCombine SystemOne with the NRx® Pharmacy Management System and QS/1’s Point-of-Sale to integrate storewide operations. Share doctor and patient demographics among systems and consolidate pharmacy and HME accounts receivable onto one patient statement. Fill a Medicare Part B-covered drug, and all Medicare-required documents automatical-ly print and transfer to SystemOne for billing. Scan a barcode to transfer patient co-pays to POS and have patients sign required documents via electronic signature.Comprehensive HME ManagementSystemOne simplifies key tasks such as order entry and Medicare-required documentation generation. Electronic claims to Medicare, Medicaid, and commercial insurance carriers speed and simplify pay-ment. SystemOne automatically manages accounts receivable and inven-tory, and supports cash purchases, recurring rentals, and capped rentals. Easily bill for consumable items, including diabetic, ostomy, urological, and wound-care supplies, as well as inhalation, immunosuppressive, and oral anticancer medications.
Optional Advanced CapabilitiesAdd advanced modules as your business needs grow and change. Modules include Accounts Receivable, Advanced Third Party, Purchase Orders, IIAS/SIGIS-certified touch-screen HME Point-of-Sale, Document Imaging, and the industry’s only integrated IVR specifically created for HME businesses.Industry Standard InterfacesInterface with shipping interfaces such as FedEx®, DHL, Pitney Bowes and UPS®. Easily connect to ADT systems and document imaging systems, including DocuTrack and MedFORCE, as well as industry-standard HL7 interfaces.
SystemOne Benefits
� Integrate with QS/1’s Pharmacy Management Systems to share doctor and patient demo-graphics. � Automatically manage HME sales, rentals, and required billing modifiers. � Submit commercial insurance claims, check eligibility, and perform claims status inqui-ries for multiple insurance carriers, including Medicare and Medicaid. � Receive automatic alerts to incorrect or miss-ing information before submitting a claim. � Reduce Medicare denials with electronic same or similar checking. � Increase patient collections with customized statements and accounts receivable management. � Download ERA/ERN/835s and automatically post payments. � Easily track HME inventory, including serial numbers, lot numbers, rentals, and sales histories. � Take advantage of diabetic supply rebates with QS/1’s Data Collection service. � Utilize IIAS/SIGIS-certified integrated HME Point-of-Sale. � Reduce paper use and storage with inte-grated Document Imaging or interfaces to DocuTrack™, MedFORCE® Technologies Inc., and RemitDATA™.
© 2013, J M SMITH CORPORATION. QS/1, SystemOne and NRx are registered trademarks of the J M Smith Corporation. FedEx, UPS, DocuTrack, MedFORCE and RemitDATA are properties of their respective holders.
www.qs1.com 800/231-7776 Fax 800/231-7783
P.O. Box 6052, Spartanburg, SC 29304
The software that integrates pharmacy and management.
64 ComputerTalk
See our NRx Profile on page 27. See our Multi-Site Management Profile on page 28. See our IVR Profile on page 29. See our POS Profile on page 52. See our LTC Profile on page 57.
See our HME Profile on page 63. See our ad on page 44.
© 2013, J M SMITH CORPORATION. QS/1, mobileRx and FamilyCare are registered trademarks and PowerLine and NRx Delivery are trademarks of the J M Smith Corporation. Nutri-Link, Emdeon CardFinder and CarePoints are properties of their respective holders.
QS/1t Optional Services
“QS/1 has a product for every aspect of our business.” — Camille DeVille Boyken, R.Ph., DeViIlle Pharmacy
QS/1 provides far more than industry-leading pharmacy management software. QS/1’s broad array of integrated pharmacy technology and services helps pharmacies of all types and volume levels improve profitability, efficiency, and patient safety.
Price Updates Keep drug prices current with daily electronic updates. Automatically revise average wholesale price (AWP), maximum allowable cost (MAC), and wholesale acquisition cost (WAC) to maintain competitive, profitable pricing.
Pre- and PosteditingIncrease profitability and maximize reimbursements with competitive pric-ing tools such as AWP and usual-and-customary edits. Improve accuracy by evaluating claims for omissions, errors, and compliance with industry standards and metrics before submission.
e-PrescribingIncrease accuracy, reduce requests from prescribers, and improve pharma-cy productivity. Enhance communica-tion between pharmacy and prescriber.
Manufacturer ProgramsEnhance revenue and profitability with LDM’s CarePoints®, a manufacturer-sponsored market share, patient intervention, and compliance-boosting program that can also print medication guides based on FDA regulations.
FamilyCare® NetworkGet the buying power of a chain without sacrificing your independence. A FamilyCare membership gives you access to prenegotiated managed-care contracts and competitive reimburse-ment rates, as well as manufacturers’ rebates and third-party reconciliation opportunities.
Clinical Updates and MonographsKeep contraindications, interactions, generic indicators, and MedGuide indicators current with regular updates. Provide patient information leaflets with dosage instructions, side effects, precautions, and more in English and Spanish.
PowerLine™
QS/1’s PowerLine claims switch over a high-speed Internet connection pro-vides fast, reliable claims processing. With separate data centers, PowerLine provides 24/7 availability and one-call support for both pharmacy systems and claims resolution.
Web Refill ServicesQS/1’s Web services provide your customers around-the-clock access to online refill ordering. Refills are automatically queued into the QS/1 Pharmacy Management System for easy filling.
mobileRx®
Accept single or multiple refill requests from customers via smart-phone. Once a refill is submitted, it is validated by the QS/1 Pharmacy Management System and displays messages relating to each prescription entered.
Shipping Management ModuleOrganize and control multiple credit cards, delivery addresses, and func-tions necessary to manage your shipping needs with QS/1’s NRx Delivery™. Also is a great solution for managing payroll deductions.
Additional Services � Electronic Reconciliation — Efficiently track and reconcile unpaid or partially paid third-party claims.
� QS/1’s Prescription-Monitoring Reporting Service — Save time and comply with state controlled-substance regulations.*
�MethCheck — Track and access real-time reports for PSE sales for federal, state, and local PSE law compliance.
� Architext Warning-Label and Advisory-Message Service — Save money, enhance productivity, and increase patient safety.
�Message Center — Enhance productivity and increase patient safety with alerts from QS/1.
� Images and Imprints Service — Provide visual verification during dispensing and descriptive details on labels and/or monographs.
� Emdeon CardFinder™ — Save time and enhance customer service by checking patient eligibility and cov-erage in real time.
*Only available in select states.
www.qs1.com 800/231-7776 Fax 800/231-7783
P.O. Box 6052, Spartanburg, SC 29304
Premium services boost productivity and profitability.
65March/April 2013
See our ad on page 5.
*U.S. Patent 2013. Contact RelayHealth for more details. All rights reserved.
RelayHealthUnmatched Connectivity for Independent Pharmacy Growth and Performance
Preediting and Postediting ServicesPerform real-time financial, clinical, and administrative edits that have improved claim accuracy and helped optimize reimbursements for 50,000 pharmacies.
RxSafety Advisor™*
Helps pharmacies manage prescription safety by check-ing for preventable mistakes during the dispensing pro-cess, such as look-alike/sound-alike drug pairs, typical/atypical dosing logic, and pediatric and geriatric dose screening.
Electronic Prescription ServicesFacilitate pharmacy to/from physician communications for electronic prescription orders and refill authoriza-tions, allowing pharmacies to better manage workflow, validate prescriptions, and make refill requests quickly and easily.
REMS ServicesRelayHealth is the retail partner for the transmucosal immediate-release fentanyl (TIRF) REMS program. By being certified in this program, you have the ability to dispense TIRF medications to patients who meet the enrollment criteria.
eVoucherRx™* An electronic alternative to paper-based coupons that identifies opportunities for co-pay patient assistance on select products. The eVoucherRx system automati-cally applies and processes paperless electronic coupons (on commercial third-party plans) against a patient’s out-of-pocket costs on select products. The pharmacy is reimbursed for the patient savings amount and earns an administration fee on each eVoucherRx redemption it processes.
NotifyRx™* Provides real-time communications at the point of dispense critical medication safety information that the pharmacist can deliver directly to the patient. This noti-fication process is being used to assist with drug-related events such as recalls, changes in product appearance or formulation, safe disposal information, safety and dosage alerts, and more.
RelayRx PriorAuthPlus™ Powered by CoverMyMeds® , PriorAuthPlus streamlines the prior authorization process by enabling pharmacies to electronically generate a PA form from a PA-rejected claim. The correct form is automatically chosen based on claim data, and is autopopulated with patient, prescriber, and drug information. The form is then sent to the prescriber, who can add clinical information, digitally sign it, and submit it to the plan.
RelayRx™ Prescriber Instant CheckA single-source solution for keeping all practitioner data accurate and up-to-date. It will also help update your file on a monthly, quarterly, or annual basis, as necessary, to meet your requirements. The flexibility of this service means you receive database updates when needed. Additionally, Prescriber Web Lookup offers access to our prescriber data content through the convenience of a Web portal.
Medicare Part D Services Provides reporting services for Medicare Part D prescrip-tion drug claims and eligibility services to pharmacies serving Part D beneficiaries.
AWP Resubmission Services*
Enables pharmacies to identify, reverse, and resubmit transactions based on an inaccurate or outdated AWP being used in the reimbursement calculation.
Retail AnalyticsOffers reporting tools to help pharmacies analyze and improve key aspects of their business. Using this suite of robust reporting tools, or custom-built ad hoc reports, will help retail pharmacists operate their businesses more effectively and provide a greater understanding of their markets to develop, implement, and monitor successful business growth strategies, while making informed and strategic decisions to optimize revenue and profitability.
Call 888/743-8735 or visit www.relayhealth.com
for more information.
1564 Northeast Expressway Atlanta, GA 30329-2010
RelayHealth, McKesson’s connectivity business, enables the secure exchange of clinical, financial, and administrative information between patients, providers, payers, pharmacies, pharmaceutical manufacturers, and government agencies. RelayHealth processes nearly 16 billion healthcare transactions annually by integrating the delivery of high-quality care and improving financial outcomes for its customers. For more information, call 888/743-8735, or visit our website at www.RelayHealth.com. Follow us on Twitter (@RelayHealth) or visit the RelayHealth Facebook page.Our comprehensive solution for independent pharmacies, RelayRx ™ Reimbursement Performance, offers virtually all of the products below in a single, convenient bundle.
Connectivity Solutions
66 ComputerTalk
�Patient Mailing Lists: We can create mailing lists customized to any specifications or filters you require.
� Analysis: We can assist your acquisition team with verification and business valuation reporting. Two Point can provide an assort-ment of reports to confirm that you are paying the right amount for the acquisition.
Established Security
Two Point Conversions matches our skills with a near manic dedication to information security. Because we
take the security of your data so seriously, we have implement-
ed a higher level of security than required for mere
compliance with all HIPAA and HITECH standards. Your data is safe with us.
Easy Choice
Two Point Conversions
invented this industry and operates
from a position of leadership
through innovation and foresight. We make data transfer to your new system accurate, easy, economical, efficient, and — most importantly — secure. Our integrity, ethics, reliability, and success rate have given us an exceptional reputation throughout the industry. No matter what your data conversion requirements are, Two Point Conversions, Inc., has the solu-tion you need!
Two Point Conversions, Inc.
Conversion • Mining • Warehousing • Data and Image Archiving
“The quality and efficiency of Two Point is without a doubt my reason for always choosing them for my data conversion needs!”
– Raymond McCall, VP Pharmacy Operations
Albertsons LLC
“Even in instances when a quick turnaround is required, Two Point always provides unprecedented accuracy coupled with a long his-tory of outstanding service.”
– Joe Courtright, President and CEO USA Drug
Excellent Service, Experienced Technicians
Two Point Conversions empha-sizes old-fashioned hard work and integrity at every step of the pro-cess. We created the pharmacy data conversion industry, and we are still the best. Our conversion professionals have converted more than 25,000 pharmacies in the past 21 years, so when migrating between pharmacy systems, you can rely on us for the most com-prehensive body of knowledge in the country. Our two decades of experience means your data will be converted so that it integrates seamlessly and securely into your new system.Two Point Conversions has built its business around making this process simple for your pharmacy and your employees, without sac-rificing quality or security. We provide you with the tools neces-sary to complete your conversion, including a team of professionals to assist you every step of the way.
Two Point’s employees are the best and brightest our industry has to offer. We work hard to make sure that your data is accurate and your conversion runs smoothly, and if any issues are detected they are found early and quickly cor-rected. We are available 24 hours a day, seven days a week!
Effective Solutions
Our years of experience in extract-ing data from several generations of pharmacy systems allow us to offer these and many other ser-vices to our customers:
Innovation, Quality, Trust... Your Data Is Secure With Us
• Productivity • Confidentiality • Experience • Responsibility • 24-Hour Service
�Archiving for Pharmacy, POS, Images, Accounting, Human Resources, etc.: Chains will find ACERT™, our data archive and reporting tool, particularly valu-able. ACERT allows you to retain ready access to seldom-used, closed, or acquired store data records, and create a backup to help free space on your system. ACERT provides the ability to streamline dis-parate databases, divisions, or com-panies into a single reporting system. ACERT helps you meet the demands of state board or federal HIPAA regulations, audits, lawsuits, or operational challenges due to merg-ers and acquisitions. ACERT’s Web browser gives you access to a single record or records across multiple locations quickly, with printable or exportable reports customizable upon request. For independent pharmacies, a CD-ROM or laptop solution holds many years’ worth of data, which is viewable by included user interfaces.
See our ad on page 82.
Member
ASAP2013
Two Point Conversions, Inc.1800 W. Larchmont #2W Chicago, IL 60613 800-276-4689
First, and still the best.
1820 W. Webster, #450, Chicago, IL 60614 800/276-4689
67March/April 2013
emporos 7504 E. Independence Blvd., Suite 107Charlotte, NC 28227877/716-2403 | www.emporos.net
emporos is the leading designer, developer, and distributor of MerchantSoft, a made-in-the-USA, point-of-sale solu-tion for outpatient retail pharmacies in hospitals, clinics, and independent stores.
emporos Mobile Delivery is the perfect enhancement to the high-ly functional and very popular MerchantSoft POS system. Our mobile delivery app runs on an Apple iPod® or iPhone® and pro-vides pharmacies with the ability to deliver scripts and collect pay-ment and electronic signature. For hospitals, emporos Mobile Delivery is the perfect tool to help reduce re-admissions while increasing script volume and phar-macy profitability.
MerchantSoft POS is an easy-to-use, intuitive, touch-screen solution that provides full functionality to pharmacies. Integration is available for many of the leading phar-macy management systems, including Cost Effective, Epic Willow, HBS, KeyCentrix, McKesson ERx, OPUS, PCSI, RS Software, and Rx30.MerchantSoft POS is PA-DSS and IIAS certified and complies with all HIPAA requirements. Our full-feature set operates effectively for a single-store operation, as well as a multistore enterprise network:
7 Touch-Screen POS 7 Will-Call Management 7 Mail-Out Web Portal 7 Accounts Receivable 7 Employee Payroll Deduction 7 Pseudoephedrine Sales and Reporting 7 Complete Adjudication and Audit Reporting 7 Full E-Signature Capture and Reporting 7 Credit Card/FSA Payment Processing
Always working to develop methods for “simplifying retail for better patient care”, emporos offers emporosAIR, a completely independent SaaS product designed to automatically order and replenish a pharmacy’s OTC inventory.
Scan this to learn more
Integra, Inc.Sales 866/257-4279 [email protected]
Used by over 450 pharmaciesDocuTrack is the pharmacy indus-try’s leading workflow and docu-ment management system. Custom-built for use in the healthcare mar-ket, DocuTrack lets you organize, store, route, retrieve, track, and search for healthcare documents faster than ever before.
Reduce Costs and Time: Eliminate paper and paper-based processes while saving time with instant access to all order information.
Automate and Improve Workflow: Automate your work-flow with intelligent routing, barcoded forms, alerts, and productivity reports.
Enhance Efficiency: Fax clarifications and CII’s to facilities, right from your computer.
Reduce Errors: No more lost faxes, and instant retrieval of every document.Simplify Audits: View the complete history of every order, and effortlessly retrieve all related documents
DeliveryTrack is a delivery management solution designed for the healthcare industry. Using mobile devices, pharmacies can track prescriptions and drivers during the delivery process—from order fill to point of delivery.
Mobility: Handheld, mobile devices capture information and send it back to your pharmacy server.
Signature Capture: Device touch screens record elec-tronic signatures, role of signee, and time of delivery for complete manifest generation.
Driver Tracking: Display on your computer screen a real-time map to see where your drivers and prescriptions are on a route.
Barcode Scanning: Drivers can scan barcodes on Rx’s, manifests, or totes which reduces time and increases delivery accuracy.
Third-Party Carrier Integration: Pharmacies can use UPS to handle their deliveries. Scanned items tracked through the UPS delivery process, with receipt of the UPS manifest sent to DeliveryTrack. Searchable Archive: The fully searchable manifest archive makes retrieving information during audits effortless.
Email [email protected] or visit us at www.integragroup.com
2013 Retail Buyers Guide Company profiles
68 ComputerTalk
Manchac Technologies
Manchac’s DOSIS L60 is an automated, 30- or 31-day blister card (aka bingo cards/punch cards) prescription
fulfillment platform for pharmacies serving long-term care, institutional, and correctional facilities.
Hands-Free: DOSIS automatically fills, seals, and patient labels, hands-free, both the 30- and 31-day single medication blister cards.
Seamlessly Integrate: The L60 can integrate seamlessly with your pharmacy management system and can also be used for prepack and for after-hours unattended filling. DOSIS allows you to prepack and on-demand fill simultaneously.
Small Footprint: This easy-to-use system requires no software installation on your pharmacy computers and boasts a pharmacy-friendly footprint of 26"D x 43"W x 79"H.The Difference
The DOSIS L60 is the first viable robot that meets all your needs, whether it is handling your high-moving drugs or supplementing your filling needs for the extemporaneous drugs in your formulary.
The L60’s advanced counting technology allows DOSIS to dispense directly into the blister card, which enables it to dispense the quantity requested (from 1 to 31) eliminating cross-contamination issues. DOSIS has the ability, based on your pharmacy management system’s capabilities, to adhere to start dates and quantities for anniversary and/or calendar date filling.
CanistersOur patent-pending, revolutionary canister design gives you a universal one-size-fits-all solution, with a 1000cc drug capacity to count generics and brand-name drugs with no user adjustments or calibrations.
Canisters are uniquely serialized and can be hot-swapped from location to location and in and out of the cabinet without any dispensing downtime.
ValueThe L60 offers maximum value to you by mini-mizing the space required to achieve significant prescription throughput rates for all your filling needs.
The DOSIS L60 is safer and more accurate, allowing you to better serve your customers.
www.dosis.comManchac Technologies L.L.C.
1501-A Wimbledon Drive • Alexandria, LA 71301877/MANCHAC (626-2422) • Fax: 318/445-1268
www.manchac.comEmail: [email protected]
Rx-Net, Inc.8325 B Monticello Road • Shawnee, KS 66227 866/506-3044 [email protected] • www.rxnetusa.com
Automated Prescription Pricing for Your Pharmacy System
Servicing independent, small-chain, and national-chain pharmacies since 1998, Rx-Net, Inc., delivers cutting-edge, market-based pricing services automatically for the most popular systems.
Partnering with Rx-Net allows a pharmacy to determine and employ the most effective pricing strategy based on a pharmacy’s interpretation of market conditions, while reducing time spent on pricing, increasing time with patients, and increasing margins.
Key Facets 7 Earn an additional 1%–5% in margin. 7 Interfaces directly with your system, allowing your staff to price-check without transmitting to an external switch.
7 Fully customizable, based on your preferences and market conditions.
7 24-hour Web interface that puts the power of customization in your hands seven days a week.
7 Training and consultation at no additional charge. 7 Contact us today to find out more.
Core ProductsMarket-Based Pricing: Gathers market U&C data from your area, allows you to customize a strategy, and auto-matically delivers an updated pricing file to your system.
Rank-Based Pricing: Allows you to change your pric-ing strategy based on drug popularity, for both brand and generic drugs.
Acquisition Guard™: Protects you against pricing below cost. You decide your percentage thresholds, and Acquisition Guard does the rest for every NDC in your inventory.
Reimbursement Guard™: Systematically reviews your third-party data and automatically adjusts your U&C until your most recent reimbursed amount is below your usual and customary pricing for every NDC in your inventory.
100% Satisfaction Guaranteed Free 60-Day Trial
©2013 Rx-Net, Inc
2013 Retail Buyers Guide Company profiles
69March/April 2013
voiceTech720 Commerce Drive, Venice, FL 34292 800/325-2017 • 941/486-0150 • Fax: 941/485-6659 Email: [email protected] • voicetechinc.com
The world is going mobile! Today’s consumers expect mobile technology and outbound communication services from retailers everywhere they turn. Once consumers get used to doing things a certain way, having the same communication methods with service providers they deal with in their busy lives is a must. So giving consumers what they want is imperative to the success of pharmacy business. Vendors must equip pharmacies with the most cost effective and productive way to provide in-demand phone, Web, wireless, and mobile communications technology. voiceTech’s innovative approach to today’s pharmacy market, along with its fusion technology suite of products, fits the bill for pharmacies across the board.
Meeting the ChallengeFor nearly two decades, voiceTech has been providing inbound and outbound technology services that provide cus-tomer convenience and, ultimately, drive business into the pharmacy, while at the same time positively impacting patient outcomes. Core modules include TeleFill (integrated phone-in refill requests); ExpressCall-Rx (automated refill and pickup reminders); WebFill-Rx (online refill requests); FusionFax-Rx (automated fax authorizations); DirectLink-Rx (expedient refill ordering for long-term care facilities); Refill Assistant (self-service, touch-screen refill ordering); and Quick-Link (for pharmacy staff when dealing with walk-in or call-in customers). Clearly dictated by industry indicators, the focus of our products and services now is on proactive outbound pharmacy-to-patient phone, Web, wireless, and mobile com-munication. The newest innovative service we’ve introduced is ServiceLink-Rx, a complete one-of-a-kind communication platform. With the brainpower to automatically determine when one of many health awareness messages or reminder notifications should be sent to a patient, ServiceLink-Rx then manages the delivery of the message via the patient’s preferred method or portal, i.e., automated call, email, text, or mobile app. The automated outbound call can be delivered either by local pharmacy telephone lines or by a hosted ser-vice. The choice is yours! Along with ServiceLink-Rx, we have developed MobileLink-Rx, which provides easy access to a pharmacy through a mobile application branded to the pharmacy name. Your customers can receive refill or pickup reminder alerts, place a refill order, check store hours and location, learn about retail specials, and more.
Providing OptionsvoiceTech views every patient contact as a marketing oppor-tunity and is committed to designing, manufacturing, and promoting automated communication products to enhance all aspects of customer care and, at the same time, increase revenue. Mobile technology is the 21st-century way of com-municating to customers, and we are meeting the challenge by providing the most up-to-date, innovative mobile solutions for the pharmacy market!
Speed Script14207 West 95th Street, Lenexa, KS 66215800/569-1175 • Email: [email protected]
Document scanning and storageBarcode technology
Rx verification with pill imagee-Signature capture
Wireless e-sig capture and Rx deliveryMTM services billing
Commercial E1 checkingAutomated third-party COB
e-Prescriber lookup — DEA, NPI, etc.NH/LTC software with drug pass and eMAR
Retail and 340B inventory control and orderingCompounding module
Smartphone and Web Rx refill orderingand so much more...
TURN IT ON!POWER TO GROW
Flexible, easy to learn and use, all-inclusive software
for retail, LTC, clinic, compounding, and hospital outpatient pharmacy.
POWER TO CHOOSEExtensive system interfaces allowing
you to select the solutions that fit your business best, without interface fees.
POWER TO SUCCEEDDedicated, 24/7/365 customer support to help your business excel in times of need.
800/569-1175www.speedscript.com
2013 Retail Buyers Guide Company profiles
70 ComputerTalk
Products and Interfaces2013 Quick Reference Tables
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8 Ateb i p/i p/i i - p - p/i - p p/i p - - - - p/i - - - - - - - - - - -
9 Best Computer Systems p p - p - p p/i - p i - - - p i i p - - - - p - p/i p - p o
11 CarePoint p p/i p i i p/i p/i p/i p/i i p p/i i i i i p/i i p i p/i p i p/i p i p o
15 Cerner Etreby p p/i p p/i - p i p - i p p - p i i p i p - p p i i p p p o
16 Computer-Rx p p p p p p i p p i p p p/i p i i p i - p/i p/i p/i i i p p p o
17 DAA Enterprises p p - i - i i p p i - - - - i i p - - - p p i i i i p o
18 Datascan p p p p - p p/i u/d i i p p p p i i p - p i p p i p/i p p p o
48 ECRS i - p p p p - - - - - u/d p p/i - - p - - - - - - - - p - p
62 Emdeon i i i - - - p/i i p/i - - - - - - - - - - - - i - p - - i -
67 emporos i i p p - p - - - i - p - p - - p - - - - i - - - i - p
49 Epicor i - p p p p - - - - - p - u/d - - p - - - - - - - - p - p
51 flexTRAX (KeyCentrix) i - - p - p - - - - - - - - - - p - - - - - - - - - - -
50 Freedom Data Systems i - p p p p - - - - - - - p - - p - - - - - - - - i - -
19 Health Business Systems p p p p/i i p/i i p/i p p/i p/i p/i p/i i i i p i p p/i p p i i p p p p/o
35 Innovation i p i i - p - - - i - i - p p p p p i p - - - - p - p -
67 Integra i p i i - p i - - i - - p p - - p - i - - p/i i - - i - -
20 KeyCentrix p p p p/i - p p/i - p i u/d i p u/d i i p i p p p p i i p p p o
37 Kirby Lester i p/i i - - - - - - - - - - - p p/i p p/i i i - i - - p/i - p/i -
21 Lagniappe Pharmacy Services p p p p u/d p p/i p i u/d/i p p u/d/i p i i p i u/d p p p i p/i p p p/i p/o
22 Liberty Software p p - p - p i - i i i i p p i i p - - - - p i p/i p p p o
68 Manchac Technologies – DOSIS i - - - - - - - - - - - - - p p p - - - - i p - - - - -
23 Medicine-On-Time i p - - - - - - - i - - - - - - u/d - - - - i p - p - - -
24 Micro Merchant Systems p p u/d p p p i p p i p p p p i i p/i u/d u/d i p p i i p p p p/o
25 New Leaf Rx p p p p/i u/d - p - p i u/d i p u/d i i p i p p p p i i p p p o
26 PDX p p p p/i p/i p/i p/i i - i p/i i p - i i p i p - p p i p/i p p/i p p/o
27 QS/1 p p/i p p/i p p p/i p/i p/i p/i p/i p p/i i i i p i p i p p i p/i p p p o
65 RelayHealth i - i i - - p - - - - - - - - - - - i - i i - p - - - -
53 Retail Management Solutions i - p p p p - - - i - p - p - i p - - - - - - - - i - p
38 RxMedic i i i - - - - - - i - - - - p p p - i - - i - i p - i -
68 Rx-Net i - i - - - - - - - - - - - - - - - i - - - - p/i - - - o
30 ScriptPro p/i p/i p/i p/i u/d p p i i p/i - i p/i p - p p p p p p p/i - i p p p p
58 SoftWriters p p p i - i i p - i p - i i i i p i p - - p i i p i p o
69 Speed Script p p/i - i i p p/i p p i - i p p i i p - - i p/i p i i p p p o
39 TCGRx i p/i - i - - - i - i - - - - p/i p/i p p/i - - - i p - p - - -
31 TeleManager Technologies i i i i - - - - - p i p/i - - - - p/i - - - i i - - - p - -
32 Transaction Data – Rx30 p p/i p p/i - p/i i - - i p p u/d p i i p/i i p p p p i p/i p p p p
66 Two Point Conversions i i i i - - - - - i - - - - - - - - - - i i - - - p i p
69 voiceTech i i - - - - - - - p - p - - - - p - - - - i - - - - - -
71March/April 2013
Legend: p = product; i = interface; u/d = under development; o = outsourced See page 74 for specific systems/companies to which interfaces are provided.
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8 Ateb i p/i p/i i - p - p/i - p p/i p - - - - p/i - - - - - - - - - - -
9 Best Computer Systems p p - p - p p/i - p i - - - p i i p - - - - p - p/i p - p o
11 CarePoint p p/i p i i p/i p/i p/i p/i i p p/i i i i i p/i i p i p/i p i p/i p i p o
15 Cerner Etreby p p/i p p/i - p i p - i p p - p i i p i p - p p i i p p p o
16 Computer-Rx p p p p p p i p p i p p p/i p i i p i - p/i p/i p/i i i p p p o
17 DAA Enterprises p p - i - i i p p i - - - - i i p - - - p p i i i i p o
18 Datascan p p p p - p p/i u/d i i p p p p i i p - p i p p i p/i p p p o
48 ECRS i - p p p p - - - - - u/d p p/i - - p - - - - - - - - p - p
62 Emdeon i i i - - - p/i i p/i - - - - - - - - - - - - i - p - - i -
67 emporos i i p p - p - - - i - p - p - - p - - - - i - - - i - p
49 Epicor i - p p p p - - - - - p - u/d - - p - - - - - - - - p - p
51 flexTRAX (KeyCentrix) i - - p - p - - - - - - - - - - p - - - - - - - - - - -
50 Freedom Data Systems i - p p p p - - - - - - - p - - p - - - - - - - - i - -
19 Health Business Systems p p p p/i i p/i i p/i p p/i p/i p/i p/i i i i p i p p/i p p i i p p p p/o
35 Innovation i p i i - p - - - i - i - p p p p p i p - - - - p - p -
67 Integra i p i i - p i - - i - - p p - - p - i - - p/i i - - i - -
20 KeyCentrix p p p p/i - p p/i - p i u/d i p u/d i i p i p p p p i i p p p o
37 Kirby Lester i p/i i - - - - - - - - - - - p p/i p p/i i i - i - - p/i - p/i -
21 Lagniappe Pharmacy Services p p p p u/d p p/i p i u/d/i p p u/d/i p i i p i u/d p p p i p/i p p p/i p/o
22 Liberty Software p p - p - p i - i i i i p p i i p - - - - p i p/i p p p o
68 Manchac Technologies – DOSIS i - - - - - - - - - - - - - p p p - - - - i p - - - - -
23 Medicine-On-Time i p - - - - - - - i - - - - - - u/d - - - - i p - p - - -
24 Micro Merchant Systems p p u/d p p p i p p i p p p p i i p/i u/d u/d i p p i i p p p p/o
25 New Leaf Rx p p p p/i u/d - p - p i u/d i p u/d i i p i p p p p i i p p p o
26 PDX p p p p/i p/i p/i p/i i - i p/i i p - i i p i p - p p i p/i p p/i p p/o
27 QS/1 p p/i p p/i p p p/i p/i p/i p/i p/i p p/i i i i p i p i p p i p/i p p p o
65 RelayHealth i - i i - - p - - - - - - - - - - - i - i i - p - - - -
53 Retail Management Solutions i - p p p p - - - i - p - p - i p - - - - - - - - i - p
38 RxMedic i i i - - - - - - i - - - - p p p - i - - i - i p - i -
68 Rx-Net i - i - - - - - - - - - - - - - - - i - - - - p/i - - - o
30 ScriptPro p/i p/i p/i p/i u/d p p i i p/i - i p/i p - p p p p p p p/i - i p p p p
58 SoftWriters p p p i - i i p - i p - i i i i p i p - - p i i p i p o
69 Speed Script p p/i - i i p p/i p p i - i p p i i p - - i p/i p i i p p p o
39 TCGRx i p/i - i - - - i - i - - - - p/i p/i p p/i - - - i p - p - - -
31 TeleManager Technologies i i i i - - - - - p i p/i - - - - p/i - - - i i - - - p - -
32 Transaction Data – Rx30 p p/i p p/i - p/i i - - i p p u/d p i i p/i i p p p p i p/i p p p p
66 Two Point Conversions i i i i - - - - - i - - - - - - - - - - i i - - - p i p
69 voiceTech i i - - - - - - - p - p - - - - p - - - - i - - - - - -
72 ComputerTalk
2013-2014 Trade Show Schedule2013 Quick Reference Tables
Page Company APhA Annual
ASCP Annual
ASCP Midyear
Amerisource Bergen
ThoughtSpotCardinal
RBCJoint Forces Pharmacy Seminar
McKesson ideaShare
NACDS Total Store Expo
NACDS Regional
Chain Conference
NCPA Annual
Convention
NCPA Multiple
Locations Conference
Users Conferences
8 Ateb - - - - • - - • • • •
9 Best Computer Systems - - - - - - - - - • -
11 CarePoint - - - - • - - - - • -
15 Cerner Etreby - - - • • - - • • • •
16 Computer-Rx - - - • • - - - - • - Idea Exchange, Cox Convention Center, Oklahoma City, Okla.; April 5–6, 2013; www.winrx.net/idea-exchange
17 DAA Enterprises - - - - - - - - - - -
18 Datascan - - - - - - - - - - -
48 ECRS - - - - • - - • • • •
62 Emdeon - - - • • • - • • • -
67 emporos - - - - - - - - - - -
49 Epicor - - - - • - - - - • - Insights Eagle Customer Conference, Nashville, Tenn.; May 13–15, 2013; www.epicor.com/customers/insights/eagle
51 flexTRAX (KeyCentrix) - - - - • - - - - • -
50 Freedom Data Systems - - - - - - - • - • - The Pharmacy Forum, Balboa Bay Club & Resort, Newport Beach, Calif.; September 14–17, 2013; www.pdxinc.com
19 Health Business Systems - • - - • - - • • • •
35 Innovation • - - - • • - • • • -
67 Integra - • - - - - - - - • - User Training Seminar, Marriott New Orleans, New Orleans, La.; January 21–23, 2014; www.integragroup.com/support/user-seminar
20 KeyCentrix - - - - • - - - - • -
37 Kirby Lester - - - - • - - • • • •
21 Lagniappe Pharmacy Services - - - • • - - - • • -
22 Liberty Software - - - - • - - - - • -
68 Manchac Technologies – DOSIS - • - - • - - - - • -
23 Medicine-On-Time - - - - - - • - • - -
24 Micro Merchant Systems - - - - • - - - - • -
25 New Leaf Rx - - - - • - - • - • -
26 PDX • - - • • - - • • • - The Pharmacy Forum, Balboa Bay Club & Resort, Newport Beach, Calif.; September 14–17, 2013; www.pdxinc.com
27 QS/1 • • • • • - - • • • • QS/1 Customer Conference, Asheville, N.C.; May 15–18, 2013; http://www.qs1.com/asheville2013
65 RelayHealth - - - - - - • • • • •
53 Retail Management Solutions - - - • • - - - - • •
38 RxMedic • - - - • - - • - • -
68 Rx-Net - - - - - - • - - • -
30 ScriptPro • - - - • • - • • • •
58 SoftWriters • • • - • - - - - • - FrameworkLTC Users Conference, Wyndham Grand Hotel, Pittsburgh, Pa.; September 24–26, 2013; www.frameworkltc.com
69 Speed Script - - - - • - - - - • • Speed Script Users Conference and Tradeshow, Kansas City, Mo.; Fall 2014
39 TCGRx - • • - • - - • • • -
31 TeleManager Technologies - - - - • - • • • • -
32 Transaction Data – Rx30 - - - • • - - - - • -
66 Two Point Conversions - - - • - - • • - - -
69 voiceTech - • • • • - • • • • •
73March/April 2013
Page Company APhA Annual
ASCP Annual
ASCP Midyear
Amerisource Bergen
ThoughtSpotCardinal
RBCJoint Forces Pharmacy Seminar
McKesson ideaShare
NACDS Total Store Expo
NACDS Regional
Chain Conference
NCPA Annual
Convention
NCPA Multiple
Locations Conference
Users Conferences
8 Ateb - - - - • - - • • • •
9 Best Computer Systems - - - - - - - - - • -
11 CarePoint - - - - • - - - - • -
15 Cerner Etreby - - - • • - - • • • •
16 Computer-Rx - - - • • - - - - • - Idea Exchange, Cox Convention Center, Oklahoma City, Okla.; April 5–6, 2013; www.winrx.net/idea-exchange
17 DAA Enterprises - - - - - - - - - - -
18 Datascan - - - - - - - - - - -
48 ECRS - - - - • - - • • • •
62 Emdeon - - - • • • - • • • -
67 emporos - - - - - - - - - - -
49 Epicor - - - - • - - - - • - Insights Eagle Customer Conference, Nashville, Tenn.; May 13–15, 2013; www.epicor.com/customers/insights/eagle
51 flexTRAX (KeyCentrix) - - - - • - - - - • -
50 Freedom Data Systems - - - - - - - • - • - The Pharmacy Forum, Balboa Bay Club & Resort, Newport Beach, Calif.; September 14–17, 2013; www.pdxinc.com
19 Health Business Systems - • - - • - - • • • •
35 Innovation • - - - • • - • • • -
67 Integra - • - - - - - - - • - User Training Seminar, Marriott New Orleans, New Orleans, La.; January 21–23, 2014; www.integragroup.com/support/user-seminar
20 KeyCentrix - - - - • - - - - • -
37 Kirby Lester - - - - • - - • • • •
21 Lagniappe Pharmacy Services - - - • • - - - • • -
22 Liberty Software - - - - • - - - - • -
68 Manchac Technologies – DOSIS - • - - • - - - - • -
23 Medicine-On-Time - - - - - - • - • - -
24 Micro Merchant Systems - - - - • - - - - • -
25 New Leaf Rx - - - - • - - • - • -
26 PDX • - - • • - - • • • - The Pharmacy Forum, Balboa Bay Club & Resort, Newport Beach, Calif.; September 14–17, 2013; www.pdxinc.com
27 QS/1 • • • • • - - • • • • QS/1 Customer Conference, Asheville, N.C.; May 15–18, 2013; http://www.qs1.com/asheville2013
65 RelayHealth - - - - - - • • • • •
53 Retail Management Solutions - - - • • - - - - • •
38 RxMedic • - - - • - - • - • -
68 Rx-Net - - - - - - • - - • -
30 ScriptPro • - - - • • - • • • •
58 SoftWriters • • • - • - - - - • - FrameworkLTC Users Conference, Wyndham Grand Hotel, Pittsburgh, Pa.; September 24–26, 2013; www.frameworkltc.com
69 Speed Script - - - - • - - - - • • Speed Script Users Conference and Tradeshow, Kansas City, Mo.; Fall 2014
39 TCGRx - • • - • - - • • • -
31 TeleManager Technologies - - - - • - • • • • -
32 Transaction Data – Rx30 - - - • • - - - - • -
66 Two Point Conversions - - - • - - • • - - -
69 voiceTech - • • • • - • • • • •
74 ComputerTalk
Ateb: CarePoint, Cerner Etreby, Computer-Rx, Emporos, Epic, Health Business Systems (HBS), Innovation, Kalos, KeyCentrix, La-gniappe Pharmacy Services (LPS), LDM Group, McKesson High Volume Solutions, McKesson Hospital Systems, McKesson Pharmacy Systems, McKesson Workflow Bin, Micro Merchant Systems, New Leaf Rx, New Tech, NextGen, Parata Systems, PDX, Pharmacy Computer Services, QS/1, Retail Management Solutions, Rx30, Speed Script, and SuiteRx.
Best Computer Systems: CoverMyMeds, LDM Group, Med-Pass, Net-Rx, Parata Systems, RelayHealth, RxTran, ScriptPro, Surescripts, TeleManager Technologies, and voiceTech.
Supporting Services: AmerisourceBergen, Cardinal Health, Kinray, and Pharmacy First.DME MAC/Medicaid Billing Services: OmniSYS and RelayHealth.Compliance Packaging: DISPILL and Parata Systems.Preedits: RelayHealth.
CarePoint: AIS, Allscripts, Architext, Ateb, AutoMed, CAM Commerce, CoverMyMeds, ECRS, Emdeon, Epic, First DataBank, Freedom Data Systems, Innovation, Kirby Lester, LDM Group, McKes-son High Volume Solutions, Meducation, Mevesi, Microsoft ARMS point of sale, Net-Rx, NextGen, Nova Libra, Parata Systems, PickPoint, Pyxis, RelayHealth, Retail Management Solutions, Rx-Net, ScriptPro, Surescripts, Talyst, TeleManager Technologies, and voiceTech.
Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Kinray, McKesson Pharmaceutical Distribu-tion, OutcomesMTM, Pfizer Share the Care, and Pharmacy First.DME MAC/Medicaid Billing Services: Emdeon, Lagniappe Phar-macy Services (LPS), OmniSYS, RelayHealth, and ZirMed.Compliance Packaging: AutoMed, Doc-U-Dose, Medicine-On-Time, Omnicell, Parata Systems, and Talyst.Preedits: DataRx, Emdeon, Lagniappe Pharmacy Services (LPS), and RelayHealth.
Cerner Etreby: AIS, Asteres, Ateb, AutoMed, CarePoint, Cerner, Emdeon, Epic, Epicor, Innovation, Kirby Lester, LDM Group, Net-Rx, NextGen, Parata Systems, PickPoint, RelayHealth, Retail Management Solutions, Rx-Net, RxNT, ScriptPro, Smart Solutions, Surescripts, TCGRx, TeleManager Technologies, voiceTech, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, Global Payments, McKesson Pharmaceutical Distribution, Pharmacy First, and VFI Statement Processing.DME MAC/Medicaid Billing Services: Emdeon, OmniSYS, and RelayHealth.Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, and TCGRx.Preedits: Emdeon and RelayHealth.
Computer-Rx: AIS, Ateb, AutoMed, Avery/Weigh-Tronix (Eyecon), CoverMyMeds, ECRS, Emdeon, Epicor, Innovation, Integra, Kirby Lester, LDM Group, Med-Pass, Mevesi, Net-Rx, NHIN, Parata Systems, PickPoint, PK Software, PPOk Rx Linc, RelayHealth, Retail Management Solutions, Rx-Net, RxMedic, RxTran, ScriptPro, Sure-scripts, TCGRx, Talyst, TeleManager Technologies, voiceTech, Vow Data, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, Harvard Drug Group, Kinray, Managed Health Care Associates (MHA), McKes-son Pharmaceutical Distribution, Pfizer Share the Care, Pharmacy First, and VFI Statement Processing.DME MAC/Medicaid Billing Services: Emdeon, Lagniappe Pharmacy Services (LPS), and OmniSYS.Compliance Packaging: AutoMed, DISPILL, Manchac DOSIS, Medicine-On-Time, Parata Systems, and TCGRx.Preedits: Data Rx, Emdeon, PPOk Rx Linc, and RelayHealth.
DAA Enterprises: AutoMed, CAM Commerce, Emdeon, First DataBank, Med-Pass, Net-Rx, Parata Systems, RelayHealth, ScriptPro, Surescripts, TeleManager Technologies, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, First Data, and McKesson Pharmaceutical Distribution.DME MAC/Medicaid Billing Services: Emdeon, OmniSYS, and RelayHealth.Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, and Parata Systems.Preedits: RelayHealth.
Datascan: CoverMyMeds, Innovation Associates, Kirby Lester, LDM Group, Mevesi, Net-Rx, Parata Systems, RelayHealth, Rx-Net, RxTran, ScriptPro, Surescripts, TeleManager Technologies, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Kinray, McKesson Pharmaceutical Distribution, and Pharmacy First.DME MAC/Medicaid Billing Services: OmniSYS and RelayHealth.Compliance Packaging: Parata Systems.Preedits: RelayHealth.
ECRS: Computer-Rx, Cost Effective Computers, Health Busi-ness Systems (HBS), Lagniappe Pharmacy Services (LPS), McKesson Pharmacy Systems, New Tech, pc I professional systems, PDX, QS/1, and Rx30.
Supporting Services: AmerisourceBergen, Cardinal Health, Global Payments, Kinray, and McKesson Pharmaceutical Distribution.
Note: Lists are not intended to be comprehensive. Please contact the vendors with questions about other specific interfaces.
Specific Interfaces Offered2013 Quick Reference Tables
75March/April 2013
Emdeon: Allscripts, Applied Micro Systems, CarePoint, Cerner, Cerner Etreby, Computer-Rx, Cost Effective Computers, Epic, First DataBank, Foundation Systems, Health Business Systems (HBS), Kalos, KeyCentrix, Lagniappe Pharmacy Services (LPS), Micro Merchant Systems, New Leaf Rx, New Tech, NextGen, NHIN, pc I professional systems, PDX, Pharmacy Computer Services, PK Software, PPOK Rx Linc, QS/1, RelayHealth, Rescot Systems, Rx-Net, RxNT, Rx30, ScriptPro, Speed Script, SRS, SuiteRx, Surescripts, VIP Computer Systems, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, OutcomesMTM, Pharmacy FirstDME MAC/Medicaid Billing Services: Lagniappe Pharmacy Services (LPS).Preedits: DataRx, Lagniappe Pharmacy Services (LPS), and PPOK Rx Linc.
emporos: Ateb, Cost Effective Computers, Epic, Health Business Systems (HBS), KeyCentrix, Lagniappe Pharmacy Services (LPS), McKesson Pharmacy Systems, New Leaf Rx, Pharmacy Computer Services, Rx30, and SoftWriters.
Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Kinray, and McKesson Pharmaceutical Distribution.
Epicor Software: Cerner Etreby, Computer-Rx, Health Business Systems (HBS), McKesson Pharmacy Systems, Pharmacy Computer Services, QS/1, Rx30, and VIP Computer Systems.
Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Kinray, and McKesson Pharmaceutical Distribution.
flexTRAX by KeyCentrix: Cost Effective Comput-ers, Health Business Systems (HBS), KeyCentrix, Lagniappe Pharmacy Services (LPS), McKesson Pharmacy Systems, Mevesi, New Leaf Rx, New Tech, Rx30, Speed Script, and SuiteRx.
Supporting Services: AmerisourceBergen, Cardinal Health, Global Payments, Kinray, and McKesson Pharmaceutical Distribution.
Freedom Data Systems: Health Business Systems (HBS), pc I professional systems, PDX, and Rx30.
Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Kinray, and McKesson Pharmaceutical Distribution.
Health Business Systems: AIS, Allscripts, Answers On Demand, Apothacare, Artromick, Asteres, Ateb, AutoMed, Avery/Weigh-Tronix (Eyecon), CAM Commerce, CompuCare, Cover-MyMeds, ECRS, Emdeon, Emporos, Epic, Epicor, flexTRAX, Freedom Data Systems, Innovation, Integra, Kirby Lester, Konsult, LDM Group, McKes-son Hospital Systems, MediTech, Mevesi, Microsoft ARMS point of sale, Net-Rx, NextGen, Nova Libra, Parata Systems, PickPoint, Precision Dynamics (Pharmex), Pyxis, RelayHealth, Retail Management
Solutions, RxMedic, Rx-Net, RxTran, ScriptPro, Surescripts, Symbol, TCGRx, TeleManager Technologies, voiceTech, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Kinray, Managed Health Care Associates (MHA), McKesson Pharmaceutical Distribution, OutcomesMTM, Pfizer Share the Care, Pharmacy First, and VFI Statement Processing.DME MAC/Medicaid Billing Services: Emdeon, OmniSYS, and RelayHealth.Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, Manchac DOSIS, Medicine-On-Time, Mediset, MTS Packaging Systems, Omnicell, OS-PAC, Parata Systems, and TCGRx.Preedits: Emdeon and RelayHealth.
Innovation: Ateb, Avery/Weigh-Tronix (Eyecon), Cerner Etreby, Computer-Rx, Datascan, First DataBank, Foundation Systems, Health Business Systems (HBS), Lake Country Systems, McKesson Pharmacy Systems, Meducation, NextGen, pc I professional systems, PDX, PickPoint, QS/1, Rx30, Speed Script, TeleManager Technologies, VIP Computer Systems, and voiceTech.
Supporting Services: Cardinal Health.
Integra: Artromick, Computer-Rx, Daverci Solutions, Health Business Systems (HBS), Med-Pass, QS/1, Rescot Systems, Rx30, and SoftWriters.
Supporting Services: For interfaces, contact vendor.Compliance Packaging: Manchac DOSIS and Medicine-On-Time.
KeyCentrix: AIS, Ateb, Emdeon, Emporos, flexTRAX, Kirby Lester, LDM Group, Mevesi, Net-Rx, Parata Systems, PickPoint, Relay-Health, Retail Management Solutions, ScriptPro, Surescripts, Talyst, TeleManager Technologies, voiceTech, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, Kinray, McKesson Pharmaceutical Distribution, Pfizer Share the Care, Phar-macy First, and VFI Statement Processing.DME MAC/Medicaid Billing Services: Emdeon and RelayHealth.Compliance Packaging: DISPILL, Doc-U-Dose, Medicine-On-Time, Parata Systems, and Talyst.Preedits: Emdeon and RelayHealth.
Kirby Lester: Cerner, Cerner Etreby, Computer-Rx, Cost Effective Computers, Datascan, Epic, First DataBank, Foundation Systems, Health Business Systems (HBS), Kalos, KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson High Volume Solutions, McKesson Pharmacy Systems, Micro Merchant Systems, New Leaf Rx, New Tech, PDX, QS/1, Rx30, SoftWriters, Speed Script, SRS, SuiteRx, and VIP Computer Systems.
Supporting Services: Cardinal Health.
2013 Quick Reference Tables
continued on next page
Specific Interfaces Offered
76 ComputerTalk
Lagniappe Pharmacy Services: Ateb, ECRS, Emdeon, Emporos, flexTRAX, Kirby Lester, RelayHealth, RxMedic, ScriptPro, TeleManager Technologies, and voiceTech.
Supporting Services: AmerisourceBergen and Cardinal Health.DME MAC/Medicaid Billing Services: Emdeon and RelayHealth.Preedits: Emdeon and RelayHealth.
Liberty Software: CoverMyMeds, Innovatix, Kirby Lester, LDM Group, Net-Rx, Parata Systems, Rx-Net, ScriptPro, Surescripts, TeleManager Technologies, voiceTech, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, McKesson Pharmaceutical Distribution, Pfizer Share the Care, and Pharmacy First.DME MAC/Medicaid Billing Services: Lagniappe Pharmacy Services (LPS).Compliance Packaging: DISPILL and Medicine-On-Time.
Manchac Technologies – DOSIS: Health Business Systems (HBS), New Tech, QS/1, and SoftWriters.
Medicine-On-Time: CarePoint, Computer-Rx, Health Business Systems (HBS), Integra, KeyCentrix, Liberty Software, McKesson Pharmacy Systems, Micro Merchant Systems, New Leaf Rx, PDX, QS/1, Rx30, SoftWriters, and Speed Script.
Micro Merchant Systems: Ateb, AutoMed, CoverMyMeds, Emdeon, Innovation, Innovatix, Kirby Lester, LDM Group, Med-Pass, Net-Rx, Parata Systems, RelayHealth, ScriptPro, Surescripts, TCGRx, TeleManager Technologies, voiceTech, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, Global Payments, Kinray, Managed Health Care Associates (MHA), McKesson Pharmaceutical Distribution, and Pharmacy First.DME MAC/Medicaid Billing Services: Emdeon, Lagniappe Pharmacy Services (LPS), OmniSYS, and RelayHealth.Compliance Packaging: AutoMed, DISPILL, Medicine-On-Time, Parata Systems, and TCGRx.Preedits: DataRx, Emdeon, and RelayHealth.
New Leaf Rx: AIS, Ateb, Emdeon, Emporos, flexTRAX, Kirby Lester, LDM Group, Mevesi, Net-Rx, Parata Systems, PickPoint, Relay- Health, Retail Management Solutions, ScriptPro, Surescripts, Talyst, TeleManager Technologies, voiceTech, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, Kinray, McKesson Pharmaceutical Distribution, Pfizer Share the Care, Pharmacy First, and VFI Statement Processing.DME MAC/Medicaid Billing Services: Emdeon and RelayHealth.Compliance Packaging: DISPILL, Doc-U-Dose, Medicine-On-Time, Parata Systems, and Talyst.Preedits: Emdeon and RelayHealth.
PDX: AIS, Architext, Ateb, Automed, Avery/Weigh-Tronix (Eye-con), Catalina Health Resources, CoverMyMeds, ECRS, Emdeon, First DataBank, Freedom Data Systems, IBM (ACE, chain drug, supermar-ket), Innovation, Intercon, Kirby Lester, LDM Group, McKesson High Volume Solutions, NHIN, Parata Systems, pc I professional systems, PharmaSmart, PickPoint, RelayHealth, ScriptChek, ScriptPro, Smart Solutions, Surescripts, Symbol, TCGRx, TeleManager Technologies, voiceTech, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Harvard Drug Group, Kinray, McKesson Pharmaceutical Distribu-tion, OutcomesMTM, and Pharmacy First.DME MAC/Medicaid Billing Services: Emdeon and RelayHealth.Compliance Packaging: DISPILL, Medicine-On-Time, Parata Systems, and TCGRx.Preedits: Emdeon and RelayHealth.
QS/1: AIS, Allscripts, Answers On Demand, Apothacare, Architext, Asteres, Ateb, AutoMed, Avery/Weigh-Tronix (Eyecon), CAM Commerce, Cerner, Clarian, CoverMyMeds, Daverci Solutions, ECRS, Emdeon, Empo-ros, Epic, Epicor, First DataBank, Freedom Data Systems, IDX, Innova-tion, Innovatix, Integra, Intercon, Kirby Lester, LDM Group, McKesson Hospital Systems, Medicat, MediTech, Med-Pass, Mevesi, Monitor-Rx, Net-Rx, New Tech, NextGen, Parata Systems, PickPoint, PPOk Rx Linc, Pyxis, RelayHealth, Retail Management Solutions, RxMedic, Rx-Net, RxTran, ScriptChek, ScriptPro, Surescripts, Talyst, TCGRx, TeleManager Technologies, voiceTech, Vow Data, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Managed Health Care Associates (MHA), McKesson Pharmaceutical Distribution, OutcomesMTM, Pfizer Share the Care, Pharmacy First, and VFI Statement Processing.DME MAC/Medicaid Billing Services: Emdeon, Lagniappe Pharmacy Services (LPS), OmniSYS, RelayHealth, and Zirmed.Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, Manchac DOSIS, medDispense, Medicine-On-Time, Mediset, MTS Packaging Systems, Omnicell, OS-PAC, Parata Systems, Talyst, and TCGRx.Preedits: Emdeon, Lagniappe Pharmacy Services (LPS), and RelayHealth.
RelayHealth: Allscripts, Best Computer Systems, Catalina Health Resources, Cerner, Cerner Etreby, Clarian, Computer-Rx, Cover-MyMeds, Epic, First DataBank, Foundation Systems, Health Business Systems (HBS), IDX, KeyCentrix, Lagniappe Pharmacy Services (LPS), McKesson High Volume Solutions, McKesson Hospital Systems, McKesson Pharmacy Systems, MediTech, Micro Merchant Systems, Net-Rx, New Leaf Rx, New Tech, NextGen, Parata Systems, PDX, Pharmacy Computer Services, PharmaSmart, QS/1, Retail Manage-ment Solutions, Rx-Net, Rx30, ScriptPro, SoftWriters, Speed Script, Surescripts, and Wolters Kluwer Health.
Supporting Services: Cardinal Health, First Data, McKesson Pharmaceutical Distribution, and Pharmacy First.
Specific Interfaces Offered2013 Quick Reference Tables
continued from previous page
77March/April 2013
Retail Management Solutions: Interfaced to over 40 pharmacy management, IVR, and automation systems.
RxMedic: Avery/Weigh-Tronix (Eyecon), Cerner, Computer-Rx, Health Business Systems (HBS), Lagniappe Pharmacy Services (LPS), McKesson Pharmacy Systems, QS/1, Rx30, Speed Script, and VIP Computer Systems.
Rx-Net: Cerner Etreby, Compusolve, Computer-Rx, Cost Effective Computers, Health Business Systems (HBS), Liberty Software, McKesson Pharmacy Systems, QS/1, Rx30, and ScriptPro.
ScriptPro: AIS, Allscripts, Applied Micro Systems, Avery/Weigh-Tronix (Eyecon), Best Computer Systems, CarePoint, Cerner, Cerner Etreby, Computer-Rx, DAA, Emdeon, Epic, First DataBank, Foundation Systems, Health Business Systems (HBS), KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson Hospital Systems, McKesson Pharmacy Systems MediTech, Micro Merchant Systems, New Leaf Rx, New Tech, NextGen, pc I professional systems, PDX, Pharmacy Computer Services, PPOk Rx Linc, QS/1, RelayHealth, Retail Management Solutions, Rx-Net, Rx30, RxTran, SuiteRx, Surescripts, Talyst, and TeleManager Technologies.
Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Harvard Drug Group, Kinray, McKesson Pharmaceutical Distribution, OutcomesMTM, Pfizer Share the Care, Pharmacy First, and VFI Statement Processing.DME MAC/Medicaid Billing Services: Emdeon, Lagniappe Pharmacy Services (LPS), OmniSYS, and RelayHealth.Compliance Packaging: Parata Systems.Preedits: Emdeon, Lagniappe Pharmacy Services (LPS), PPOk Rx Linc, and RelayHealth.
SoftWriters: Allscripts, Answers On Demand, Apothacare, Artromick, AutoMed, CoverMyMeds, Daverci Solutions, Emporos, First DataBank, Freedom Data Systems, Integra, Kirby Lester, Med-Pass, Monitor-Rx, Net-Rx, Parata Systems, Pyxis, RelayHealth, ScriptPro, Surescripts, Talyst, TCGRx, voiceTech, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, Managed Health Care Associates (MHA), McKesson Pharmaceutical Distribution, and VFI Statement Processing.DME MAC/Medicaid Billing Services: RelayHealth.Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, Manchac DOSIS, Medicine-On-Time, MTS Packaging Systems, Omnicell, Parata Systems, Talyst, and TCGRx.Preedits: RelayHealth.
Speed Script: Architext, Ateb, AutoMed, Avery/Weigh-Tronix (Eyecon), CoverMyMeds, Emdeon, flexTRAX, Innovation, Kirby Lester, LDM Group, McKesson Workflow Bin, Med-Pass, Mevesi, Net-Rx, Nova Libra, Parata Systems, PK Software, PPOK Rx Linc, RelayHealth, Retail Management Solutions, RxMedic, Rx-Net, RxTran,
ScriptPro, Surescripts, TCGRx, TeleManager Technologies, voiceTech, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, Kinray, Managed Health Care Associates (MHA), McKesson Pharmaceutical Distribution, Pharmacy First, and VFI Statement Processing.DME MAC/Medicaid Billing Services: Emdeon and RelayHealth.Compliance Packaging: AutoMed, DISPILL, Medicine-On-Time, Parata Systems, and TCGRx.Preedits: Emdeon, PPOk Rx Linc, and RelayHealth.
TCGRx: For interfaces, contact vendor.
TeleManager Technologies: Best Computer Systems, CarePoint, Cerner, Cerner Etreby, Compusolve, Computer-Rx, Cost Effective Computers, DAA, DataDoc, Datascan, Epic, Health Business Systems (HBS), Innovation, Kalos, KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson Pharmacy Systems, Micro Merchant Systems, New Leaf Rx, New Tech, pc I professional systems, PDX, PickPoint, PK Software, QS/1, Rescot Systems, Rx30, ScriptPro, Speed Script, and SuiteRx.
Transaction Data – Rx30: AIS, Answers On Demand, Ateb, AutoMed, Avery/Weigh-Tronix (Eyecon), CAM Commerce, CoverMyMeds, ECRS, Emdeon, Emporos, Epic, Epicor, First DataBank, flexTRAX, Freedom Data Systems, Innovation, Innovatix, Integra, Kirby Lester, LDM Group, Mevesi, Microsoft ARMS point of sale, Net-Rx, NextGen, Parata Systems, PharmaSmart, PickPoint, PK Software, PPOK Rx Linc, Pyxis, Retail Management Solutions, RxMedic, Rx-Net, RxNT, RxTran, ScriptPro, Surescripts, Talyst, TeleManager Technologies, voiceTech, Vow Data, and Wolters Kluwer Health.
Supporting Services: AmerisourceBergen, Cardinal Health, Global Payments, Pfizer Share the are, Pharmacy First, and VFI Statement Processing.DME MAC/Medicaid Billing Services: Emdeon, Lagniappe Pharmacy Services (LPS), OmniSYS, and RelayHealth.Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, Manchac DOSIS, medDispense, Medicine-On-Time, Parata Systems, and Talyst.Preedits: Emdeon and RelayHealth.
Two Point Conversions: Best Computer Systems, CarePoint, Catalina Health Resources, Cerner, Cerner Etreby, Compusolve, Computer-Rx, DAA, Epic, Foundation Systems, Freedom Data Systems, Health Business Systems (HBS), Kalos, KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson High Volume Solutions, McKesson Hospital Systems, McKesson Pharmacy Systems, Micro Merchant Systems, New Tech, pc I professional systems, PDX, Pharmacy Computer Services, PK Software, QS/1, Rx30, SoftWriters, Speed Script, and SuiteRx.
voiceTech: Interfaces to most pharmacy systems.
2013 Quick Reference Tables
78 ComputerTalk
Liberty SoftwarePharmacy management software with fully integrated pharmacy point of sale. Designed for retail community pharmacies with integrated workflow, inventory workflow management, text messaging, mobile device solutions, and electronic document management.
Manchac Technologies – DOSISFully automated 31-day blister card prescription fulfillment platform that fills, seals, and patient-labels prescriptions for the long-term care pharmacy.
Medicine-On-TimePharmacy-based medication compliance solution that includes work-flow software, advanced packaging, and tools for efficiency.
Micro Merchant SystemsPharmacy management systems, point of sale, e-signature capture, and document management system, as well as Web portal for nursing homes, assisted-living facilities, and long-term care. Interfaces with all robotics and IVR vendors, as well as EDI capabilities.Ready to support ICD-10Electronic prescriptions for controlled substances: audited and approved
New Leaf RxHighly configurable pharmacy management software for pharmacies in need of advanced workflow features.
PDXPharmacy management and workflow systems with integrated mobile communications; long-term care; specialty pharmacy; adherence packaging; drug inventory; central data files and integrated Web engine; pharmacy A/R submission, reconciliation, claims chasing, and contract management; drug and third-party file maintenance; central fulfillment, store-based mail order, and central-fill software; pharmacy-owned PBM; point of sale; revenue share/pharma programs; and business intelligence tools.Ready to support ICD-10
QS/1Pharmacy management systems, services, and interfaces for the inde-pendent, chain, long-term care, and DME markets, including automa-tion, will-call, workflow, point of sale, IVR, mobile apps with patient history, refill options, and a pharmacy dashboard.
RelayHealthReal-time claims processing and adjudication; electronic co-pay vouchers; automated prior-authorization submission; REMS program compliance; look-alike/sound-alike, pediatric, and geriatric dispensing alerts; manufacturer safety notifications; and more.
Retail Management SolutionsWindows touch-screen point-of-sale systems for retail and outpatient pharmacies of all sizes, from apothecaries and outpatient clinics to large front-end retail pharmacies. Offers interfaces to over 35 pharmacy management systems and virtually every drug wholesaler. Solutions
include traditional point-of-sale registers and a mobile, full-functioning handheld point-of-sale register.
RxMedicPharmacy automation systems.
Rx-NetAutomated prescription pricing based on actual market conditions that interfaces seamlessly with most systems, as well as automated store-specific acquisition pricing and reimbursement management tools.
ScriptProFully integrated pharmacy management/workflow systems, robotic dispensing, telepharmacy, telepharmacy for sterile-room medication preparation, IVR, and point of sale. Systems are barcode-driven to ensure every prescription is filled with the correct drug and strength and labeled correctly.
SoftWritersPharmacy management solution designed to automate more manual functions and decisions for pharmacies servicing long-term care and institutional facilities.Ready to support ICD-10Electronic prescriptions for controlled substances: audited and approved
Speed ScriptPharmacy management system and adaptable pharmacy technology services, including an all-inclusive pharmacy management system and an eMAR, drug pass, and facility to pharmacy communication software solution for long-term care.
TCGRxPharmacy automation solutions for long-term care, hospital, retail, and specialty pharmacy markets. Products include inventory management systems, automatic tablet packaging, individual retail automation systems, pharmacy fixtures, and customized pharmacy design services.
TeleManager TechnologiesSuite of cloud-based pharmacy communications products and services, including IVR and telephone systems; integrated apps for smartphones and regular cell phones; outbound notifications via voice, text, and email messaging; and Web and social media apps.
Transaction Data – Rx30Combines prescription filling, integrated point of sale, IVR, workflow management, nursing home, consulting, A/R, IV processing, and com-pounding, with numerous vendor interfaces to provide independent pharmacy with a total software management solution.
Two Point ConversionsData conversion and archiving services.
voiceTechA series of integrated pharmacy services/solutions to help solve every-day business challenges with added 21st-century convenience using Web, wireless, and mobile technology.
Summary of Products and Services Offeredcontinued from page 56
2013Quick Refence Tables
79March/April 2013
Every year ComputerTalk publishes its buyers guide issue. It’s a good idea. (Notice how many more advertising pages are in this issue.) There are lots of
comparison tables with lots of data to study and analyze. My comments are about the decision-making process and some things you should think about as you make a buying decision.
Buying decisions are decisions about the future. Huge changes are about to occur in healthcare delivery and the systems that will be supporting it. Understand as much as you can about what is coming and know that any deci-sions that you make need to be compatible with that future and your role in that future.
Buyers: Remember that the sellers are probably also read-ing this.
First Things First
n Make a list of things you like about the system you are now using.
n Make a list of things you don’t like about that system.
n Make a list of features that you need in a new system. (I want a Ferrari, but I don’t need one to get to the grocery store.)
Give each item on the list a value: A 10 for the absolute must-haves, a 1 for the nice/fun-to-haves. Do not do this alone. Involve the people who will be using it all of their working hours, as well as the managers and executives who want reports to analyze. The best way is to do it in a group meeting where everybody can contribute to the list and its items’ values. In a large organization this can be difficult
because of the risk of the word getting out that you are thinking about changing. Protect against that by requiring confidentiality and having all participants sign a confiden-tiality document. I firmly believe that it is that important to include the folks who will be using the system on a day-to-day basis.
Remember, if the users don’t like the new system, it won’t work. For starters, they will spend too much time telling each other how bad it is.
Compare your list to the lists of features found on the other pages of this issue of ComputerTalk. Go to the con-ventions and visit all the booths that are showing systems that are supposed to do the job. There are two things you need to learn at the booths. First, do you like the way the system works? Will it work in your pharmacy or pharma-cies? Second, and most important, do you like the people? Talk to more than one of them. Do you like their attitude, their goals, and their philosophy regarding pharmacy ser-vices? Remember that you are buying people and services as well as hardware and software.
Narrow it down to two or three (maximum four) likely competitors. Then invite them to visit you to show you their systems. When they visit, include your actual users in the demonstrations. Remember, they are the ones who have to live with your decision. Let them test the system under circumstances as real as you can create. Look out for the brief waits while the system is working on something. The 10- or 15-second waits are very annoying to the user. The salesperson will know when they are going to happen
Buyer Beware, Seller Prepare
george’scorner
George Pennebaker, Pharm.D.
continued on next page
80 ComputerTalk
and will start talking to distract you while the system is delayed. Make the salesperson stay silent during demos.
Narrow it down to two, if possible, and visit pharmacies that are using those systems. Take a good pharmacy tech-nician with you. Keep the decision-maker at that phar-macy busy while your technician talks with their techni-cian about the system they are using. The decision-makers will always justify their decisions; the technicians will divulge its shortcom-ings. Make sure you and your techni-cians ask about service issues as well as system features and shortcomings.
That should narrow it down to one or two possibilities. Now you are ready to bargain with the seller. Now it is time to talk about costs. Make sure any contract that you look at has all matters considered. Be sure to in-clude help desk availability, training, and transition assistance, as well as any financial issues your lawyers may come up with.
Make a decision. Do not let analysis paralysis happen. Too often decision-makers get so tied up in analysis that they never make a decision, even if that decision is to not do anything. Then tell everybody who has been involved what was decided. Procras-tination just consumes energy that should be used for other things.
If a change is going to be made, tell everybody about the change as soon as possible. By this time many will know about what is going on and they will start coming up with the worst-case scenarios. That’s human nature. Tell your staff the good things that are going to happen.
When my oldest son was in grammar school he was asked what he would change if he could change anything. His answer was “If I could change anything I would change it so that no one could change anything because it
always upsets someone else.” It is a human thing to resist change. Be prepared for that resistance.
Good luck. Enjoy the experience of being an agent of change. CT
George Pennebaker, Pharm.D., is a consultant and past president of the California Pharmacists Association. He can be reached by email at [email protected].
continued from previous page
george’scorner
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81March/April 2013
to do your practice or, when possible, to replace certain activities currently performed by human beings with tech-nology that performs it better. Better can mean faster. Better may also mean more accurately, or based on better sci-ence. Better may even mean less costly. Lastly, better can certainly mean safer for patients. A focus on patient safety should help prioritize a list of technologies for your consideration. While we are talk-ing about patients, anything that helps patients to be more engaged in their own care could be a reason to invest in tech-nology. Remember, you can invest in the best pharmacy systems, but if patients are not doing what they need to do, it all goes thud. If you have been following our writing at all, you will know high levels of connectivity with every one of your constituencies internal to your practice or externally is now infinitely possible. We find it exciting that you can be as connected as you want.
You are the best judge of the high-prior-ity bottlenecks and trouble spots in your operations. Are you running out of ca-pacity? Are you running out of physical space? Do you own a set of technology tools that have been purchased over a
If you are like us, you have a stack of journals (paper and electronic) that you have good intentions of reading and others that you open immediate-ly upon receipt and find a way to look at every page and read every article.
We are unashamedly tech guys, and ComputerTalk falls into the “read now” category for us. We thought we would cover some of our recommendations for getting the most out of the ComputerTalk 2013 Retail Buyers Guide while you are finding a quiet place to look over the product offerings found herein.
When we talk in our live presentations and seminars or in our columns about trying to acquire, upgrade, or jump to new capabilities in your practice, we al-ways try to approach the process systematically. While it is frequently true that gadget lovers have little difficulty in justifying their next purchase, mainstream pharmacists usually have to prioritize their investments and make sure that a measurable return on investment occurs. A simple “coolness factor” purchase criterion for technology should be balanced with how well a new technology will ultimately perform in your operations and what the investment is for your new purchase, not only in acquisition costs, but also in learning curves and practice disruption when a change takes place.
Consider our colleague’s approach to technology. We both had a department head, years ago, who was asked why he didn’t have a computer in his office. He finally met with us and said he was getting one of those PCs people keep asking about. Unfortunately, it was only a prop. In fact, when the printer on one of our computers went down, we exchanged our dead one for his unused one. We went months before he mentioned his printer was not working. His approach to his computer changed, however, when he learned that certain people could best be contacted by email. He also realized that using 2x2 slides to talk about the future of pharmacy was not as effective as using presentation software like Microsoft’s PowerPoint. Our point is this: One thing that could stimulate your use of this buyers guide could be an immediate need to do one of two things.
Defining Better All technology is designed to enhance your ability
Our Recommended Approach to Buying Technology
technologycorner
Brent I. Fox, Pharm.D., Ph.D.
Bill G. Felkey, M.S.
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long period of time, making interoperability and integra-tion your primary concerns? We know that if we can get you to answer this basic question concerning problems that need addressing, then we are probably going to be able to find a technology that will meet your needs. We know that any new technology that is not integrated will probably yield less than optimal results. This is why you see us recommending that you talk to your pharmacy man-agement system vendor before using Google to find a new technology. If your vendor has interfaced a new solution to your existing system, it is almost always a good thing.
Now let’s assume that you are a pharmacist who is fairly content with your systems. What you may be looking for is a technology that will improve an already good opera-tion. We are blessed to be able to have all day long to seek new technologies that are not even on the market. We re-ceive push technology communications from a number of sources that tell us about healthcare technology announce-ments. We pour over these communications looking for new things to enhance your practice. If you are looking for a stimulus for technology to consider, you can go through this buyers guide and examine the products. You can also go through a website developed by the technology and in-novation committee for the National Community Phar-
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technologycornermacists Association that places pharmacy technology into categories. All you need to do is go to the Rx Technology Resource Center and fill out an evaluation tool found there. It’s located at http://rxtechnologyresource.com/assess/.
For each of six areas that include pharmacy management systems, point-of-sale, automation, and interactive voice response systems, you will discover a great deal of ad-ditional resources. You can look at features and benefits available in the marketplace for each of the categories. You can see recommended questions to ask vendors during the evaluation phase of your technology consideration. You can also see a short listing of vendors to consider for scheduling demonstrations. Overall, we have helped build this resource to assist you in your purchasing decisions.
Here is another offer that we will make. If you’ve looked through this buyers guide issue, have gone through the Rx Technology Resource Center asset described above, and have remaining questions, you are invited to write to us or schedule a call to discuss your technology needs. We will be happy to tell you what we know about technology that can address your problems, enhance your practice, better use existing personnel, integrate your systems, or do anything to help your pharmacy continue to be relevant and viable in this exciting information age. Start by contacting us by email. We look forward to hearing from you. CT
Bill G. Felkey, M.S., is professor emeritus, and Brent I. Fox, Pharm.D., Ph.D., is an assistant professor, Department of Pharmacy Care Systems, Harrison School of Pharmacy, Auburn University. They can be reached at [email protected] and [email protected].
83March/April 2013
It seems a fitting topic for this column in the annual ComputerTalk Retail Buyers Guide to focus on a number of recent announcements within the pharmacy profession to move forward in advancing initiatives that will
allow pharmacists to be recognized and receive payment for their services. Within the pharmacy community, the language used is often “provider status.” For pharmacists to practice “at the top of their license” in providing patient care services, the use of pharmacy technology is critical. While technology has long supported more efficient and safe dispensing, more recently, technol-ogy has been used to advance patient care services, including immunizations, adherence programs, and medication therapy management services, among others. Continued integration of pharmacy systems into the broader electronic health record and health information exchange infrastructure will be crucial to support the profession’s push for recognition.
The American Pharmacists Association (APhA) announced a major initiative to obtain recognition of pharmacists as providers in the healthcare system in Janu-ary. So did the American Society of Health-System Pharmacists’ (ASHP) CEO Paul Abramowitz, who issued a statement saying provider status is a “top prior-ity” for the organization. In the statement, Abramowitz noted, “It is essential to recognize pharmacists for the patient-care providers that they already are, along with other formally recognized providers, such as nurse practitioners, dietitians, psychologists, social workers, optometrists, nurse-midwives, dentists, and oth-ers. The data are conclusive: Pharmacists improve medication-use outcomes for patients when they are included on the patient-care team.” That announce-ment followed one by the American College of Clinical Pharmacy (ACCP) in November that their board of directors authorized an initiative to seek provider status for clinical pharmacists working in all practice settings. The Academy of Managed Care Pharmacy’s (AMCP) board of directors approved a position statement on “Non-Physician Provider Status for Pharmacists” in June 2012.
Call to Action The issue was front and center at the APhA2013 annual meeting, from the opening general session featuring Susan Dentzer, editor-in-chief of Health Affairs, who outlined opportunities for pharmacists presented
by the Affordable Care Act, through eight additional related educational sessions on integrated care models/pharmacist opportunities and in remarks during the second general session by former Utah Governor and Secretary of Health and Human Services Michael Leavitt. Leavitt’s theme was contrasting compassion as a driver of policy decisions with the concept of global economic dispassion and how they are intersecting now. He cited many problems, includ-ing the national debt and growth in Medicare and Medicaid with an aging population, noting the need for change. He described the evolving health delivery model of accountable care organizations (ACOs). While community pharmacies are least fre-quently included in these risk-bearing payment arrangements, the ACO’s need to manage financial risk and meet quality requirements will drive ACO interest in pharmacy, he said. He issued a call to action, noting this was a “golden period” for pharmacists, but only for those who can change.
That call to action was echoed at a pre-meeting conference, Pro-vider Status for Pharmacists: Creat-
catalystcorner
Achieving Recognition and Payment for Services
Marsha K. Millonig, R.Ph., M.B.A.
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ing a National Action Plan, held in conjunction with APhA2013. Nearly 200 pharmacy leaders from national organizations, state associations, and academia gathered to discuss how to achieve integration of pharmacists into the evolving patient-centered, team-based healthcare system. The conference was led by APhA, the National Alliance of State Pharmacy Associations (NASPA), the University of Southern California (USC) School of Pharmacy, and the California Pharmacists Association (CPhA).
Dana Goldman, director, USC Leonard D. Schaeffer Cen-ter for Health Policy and Economics and adjunct professor at the USC School of Pharmacy and Price School of Public Policy, noted, “Prevention is key to controlling health-care costs, and pharmacists can play an important role in managing this process.” Patients and healthcare providers often do not have access to the benefit of the patient care services pharmacists provide because the proper recogni-tion and payment models are not in place. Studies and practice-based experience have shown that when pharma-cists are involved in the provision of patient care services as members of the healthcare team, patient outcomes improve, patients report higher rates of satisfaction, and overall healthcare costs are reduced.
CPhA CEO Jon R. Roth noted, “With the Affordable Care Act and Medicaid expansion set for implementa-tion nine short months from now, we must press forward with opportunities to ensure that the millions of people who will be receiving insurance coverage have avenues to achieve care. By affirming pharmacists as healthcare pro-viders, it will ensure patients can receive a range of primary care services from highly trained and widely available pharmacists.”
The attending pharmacy leaders considered a slate of draft principles for the profession to seek recognition for pharmacists’ role as healthcare providers under one unified voice and message. These broad-based principles will serve to frame the profession’s efforts to seek increased access for patients to pharmacists’ patient care services.
APhA EVP and CEO Thomas E. Menighan said, “If we are successful [in achieving recognition], patients will be well served by pharmacists’ patient care services, and our services will be valued and covered. If we can speak with a common message and one voice as a profession, we will be much more effective at getting buy-in from policy makers and the public.” Becky Snead, EVP and CEO, NASPA, concluded the meeting by saying, “For success to
be achieved, pharmacy representatives from local, regional, and national pharmacy organizations and stakeholders need to help shape the discussion.”
APhA announced in late January that its board of trustees has allocated $1.5 million toward a multimillion dollar, multiorganizational, multifaceted, long-range effort by APhA and the profession to gain recognition for phar-macists’ role as healthcare providers. It was clear from the sessions at APhA2013 that there are a number of avenues and models where pharmacists are contributing to current and evolving health delivery models.
In an issue brief handed out at the meeting, APhA noted that it was “pleased so many national and state organiza-tions are doing the same [working on the issue]” and that they would “work diligently to marshal our collec-tive strength into one set of principles that everyone — pharmacy, medicine, consumers, and legislators — can support. Further, the brief says, “The ultimate goal is a consensus-based approach for advocacy and legislative efforts.” The profession’s ability to deliver an understand-able, consistent, and coordinated message is crucial to achieving our overall objective — simply stated as “provid-ing patients access to pharmacists’ clinical services and hav-ing pharmacists as recognized members of the healthcare team,” according to the brief.
APhA has created an issue-oriented space on its website at www.pharmacist.com/providerstatusrecognition. It also has the latest news on a petition that has collected over 35,000 signatures and that should prompt a White House response.
I encourage pharmacy technology vendors to get up to speed on the issue and brainstorm ways their offerings could support the profession’s efforts. It’s clear from perus-ing the annual ComputerTalk Retail Buyers Guide that there are numerous technologies that can be brought to bear to help.
In closing, I hope all readers will enjoy this annual buyers guide as much as I do. I use my copy frequently through-out the year, both as a reference and for recommendations to clients. Hats off to the ComputerTalk team for another fine guide. CT
Marsha K. Millonig, R.Ph., M.B.A., is president of Catalyst Enterprises, LLC, located in Eagan, Minn. The firm provides consulting, research, and writing services to help industry players provide services more efficiently and implement new services for future growth. The author can be reached at [email protected].
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85March/April 2013
viewpoints
Such services include:
n Blood glucose monitoring.nBlood pressure screening.nGeneral weight management and weight management for CHF patients.
Pharmacies could sell an entire line of telemedicine products which enable the pharmacist to receive utilization and measurement reports. This support would help patients to stay on track to improve their health status. Many remote health-moni-toring products exist, including:
nTelcare BGM blood glucose meter — transmits blood glucose data from the patient’s glucose meter to a secure cloud-based app that provides access for clinicians (or caregivers) to review the data and to receive alerts if the patient’s blood glucose is over a threshold, too high, or too low.
Telemedicine in Pharmacy
How many friends do you have on Facebook? How many connec-tions do you have on LinkedIn? How many people do you fol-low on Twitter? If you use social media, your answer is probably
“a lot.” Now how many of those people do you actually see or talk to on the phone? If you’re like us, it’s probably not very many. In social media, online contact often doesn’t translate to “offline” interactions.
However, that is not true for online interactions between patients and healthcare professionals, which is a good thing. A JAMA study from November 2012 showed that online patient visits with physicians (a form of telemedicine) were associated with higher rates of phone calls and in-person visits with physicians than for patients who did not participate in online visits.
We view this increased online patient contact with healthcare professionals as a huge opportunity for pharmacists to expand their scope of supportive care via telemedicine. The American Telemedicine Association defines telemedicine as:
“The use of medical information exchanged from one site to another via electronic communications to improve a patient’s clinical health status. Telemedicine includes a growing variety of applications and services us-ing two-way video, email, smartphones, wireless tools and other forms of telecommunications technology.”
With the development of new technologies for home testing with remote monitoring, pharmacists can extend clinical services to patients remotely.
Melissa Sherer Krause, Pharm.D.
Fred Hamlin
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nVitalPoint HOME in-home monitoring — mon-itors blood pressure, blood oxygen saturation, pulse rate, weight, glucose level, prothrombin time and ratios, temperature, fluid status, and electrocardiogram data, which are then available to clinicians in real time via laptop or cell phone. Some of these vital signs are not necessarily some-thing that a pharmacist can act on, but the avail-ability of this data could certainly make it easier for the pharmacist to help care for the patient.
nAvaya telehealth and home-care delivery — pro-vides voice and video conference functionality for patients to interact with healthcare professionals.
Patients using these products could benefit from interaction with a pharmacist. A study funded by the National Heart, Lung, and Blood Institute is looking at pharmacist telemonitoring of patients’ blood pres-sure compared to usual care by primary-care providers. Six months into the study the researchers found that “home blood pressure telemonitoring with pharmacist case management was effective at improving blood pressure control and at lowering blood pressure over six months.” This study is still ongoing to determine longer-term efficacy as well as evaluation of costs of medications and physician services.
Retail pharmacies are also using technology to expand in-store clinic and general health services as another way to serve patients. Rite Aid recently began offer-ing patients remote access to physicians and nurses through its NowClinic online care service, an Internet-based service of OptumHealth and American Well. Patients visiting a participating Rite Aid location can use the NowClinic technology, with the pharmacist’s assistance, to discuss healthcare concerns and ques-tions. Discussions with a nurse are free of charge for a limited time. Discussions with a physician are $45 for a 10-minute session and can be extended for an ad-ditional charge. Physicians may make simple diagnoses and prescribe noncontrolled medications if appropri-ate, which can then be dispensed at any pharmacy. An electronic record of the conversation can be sent to the patient’s primary-care physician, if he or she has one.
Currently, 2,500 Walmart and Sam’s Club locations are being outfitted with self-service wellness kiosks
from SoloHealth that provide free health screenings such as blood pressure, weight, and eyesight screening. These screenings are not directly tied to the pharmacy, but patients who receive the screenings could easily stop by to talk with the pharmacist about their results. Critics of this type of kiosk argue that they are primar-ily used as an advertising vehicle, but they do provide some valuable health information and may cause the patient to engage with a healthcare provider. As the FDA considers additional products for OTC status, the availability of patient’s clinical data could help the pharmacist in appropriate product selection.
As with many pharmacist-delivered services, docu-mentation, billing, and payment for services remains a challenge. Many pharmacy dispensing systems do not have the interfaces to store and track the clinical data from these remote monitoring technologies. Two states, Kansas and South Dakota, require Medicaid to cover telemedicine services, including those related to “pharmacological management services.” While these do not specifically call out pharmacists as the providers of these services, this represents one potential source of
Are Pharmacists Healthcare Providers?
Most pharmacists see themselves as health-care providers, but the Social Security Act does not. This has been cited as a barrier to pharmacists’ participation in new healthcare models, which may include telemedicine. National pharmacy organizations, including NCPA and NACDS, have asked the Cen-ter for Medicare and Medicaid Innovation (CMMI) to use its authority under section 1115(A) of the Social Security Act to “expand the role of pharmacists in new ACO models, community-based transitions of care and bundled payment initiatives.” However, the CMMI needs to hear from more of us to make this a reality.
For more information, please visit http://innovation.cms.gov/.
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87March/April 2013
payment for pharmacists. It would be exciting to see pharmacists being compensated for consultations to help patients stay on goal with telemedicine services that track patients’ blood glucose, blood pressure, weight, etc. Perhaps the sale of these telemedicine devices could include a monthly monitoring and coaching sub-scription. These devices could be the catalyst we need to begin charging for professional services, including patient follow-up and management. These devices cost more than their stand-alone counterparts, and there may be some challenges with insurance coverage, but innovative technol-ogy like smartphones have proven there is broad appeal across all economic groups when it provides clear advantages to existing products.
Regardless of the professional fee we deserve for these services, electronic devices that connect patients and pharmacists can increase patient loyalty to grow our business. It would be interesting to measure whether these devices increase the number of store trips because of the more frequent pharmacist communica-tions that these devices promote.
Telemedicine presents a variety of opportunities for pharmacists to expand their reach in providing and getting paid for patient care. The expected primary-care shortage and increased patient loads with ACO implementation may provide opportunities for phar-
macists to expand their patient care services. Now is the time to consider how to get involved in telemedicine as a way to improve relationships with patients to help them manage their disease states. We suggest that you talk with your software vendors about how to leverage their technology to store and track clinical data and about options for billing for telemedicine services. CT
Fred Hamlin is the director of business development, and Melissa Sherer Krause, Pharm.D., is a consultant with Pharmacy Healthcare Solutions, Inc., in Pittsburgh, Pa. The authors can be reached at [email protected] and [email protected]. The authors would like to thank student pharma-cists Tina Horn, Duquesne University Class of 2013, and Zach Bishop, Ohio Northern University Class of 2013, for their assistance in research for this article.
American Society for Automation in Pharmacy...........6, 88Ateb, Inc. ....................................................................................8Best Computer Systems, Inc. ................................................9CarePoint® ...............................................................................11Cerner Etreby ...........................................................14, 15, 88Computer-Rx .......................................................................... 16DAA Enterprises, Inc. .....................................................17, 80Datascan Pharmacy Software .............................................. 18ECRS .................................................... Inside Front Cover, 48Emdeon® ................................................................................. 62emporos ................................................................................... 67Epicor Software ...................................................................... 49flexTRAX by KeyCentrix™ .................................................. 51Freedom Data Systems .......................................................50Health Business Systems, Inc. .............................................19Innovation ................................................................................ 35Integra, Inc. .............................................................................. 67Integral Solutions Group ..................................................... 60KeyCentrix™ – RxKey® ......................................................... 20Kirby Lester .....................................................................36, 37
Lagniappe Pharmacy Services (LPS) ................................... 21Liberty Software ....................................................................22Manchac Technologies – DOSIS .........................................68Medicine-On-Time ..................................23, 88, Back CoverMicro Merchant Systems, Inc. ......................................... 1, 24New Leaf Rx ...........................................................................25PDX ..........................................................................................26QS/1 .......................................27, 28, 29, 44, 52, 57, 63, 64, 88 RelayHealth ..........................................................................5, 65Retail Management Solutions ................................... 3, 53, 88RxMedic® ........................................................................... 38, 40Rx-Net, Inc. ..............................................................................68ScriptPro ..................................................................................30SoftWriters, Inc. – FrameworkLTC ........................... 58, 59Speed Script ............................................................................69TCGRx .....................................................................................39TeleManager™ Technologies, Inc. ......................................... 31Transaction Data – Rx30 ...........32, 88, Inside Back CoverTwo Point Conversions, Inc. ......................................... 66, 82voiceTech ..................................................................................69
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89March/April 2013
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90 ComputerTalk
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