2013

annual report

It’s been a very busy year. This year Centerforce celebrated 45 years of service to individuals with developmental disabilities in the greater Puget Sound area. Centerforce has evolved through the years and continues to grow and change to meet the needs of those with disabilities in our community. Centerforce is the largest provider of employ-ment and day services to individuals with developmental disabilities in Pierce County.

To kick off our 45 year celebration, we were awarded a grant from Rusty George Creative who has worked with us to complete a re-branding campaign. The generosity of Rusty George Creative will assist us with updating our look for our future. In addition to helping us develop a new logo and tag line, the process of working with Rusty George Cre-ative helped us identify the unique characteristics of our organization that sets us apart from others.

We accomplished a great deal this past year. Employing Ability and Enriching Community could not be more real. We increased the total number of individuals we assisted in obtaining jobs and volunteering in the community by 8%. We helped match businesses with qualified employees and as a result, increased the number of folks we helped obtain competitive employment in community businesses by 28%. We have significantly improved our data tracking and analysis capabilities which is vital for us to report accurately to our funders. We completed a business plan for our next social enterprise venture our Food Service Education and Training program and a Food Truck business. Our Board of Directors initiated comprehensive board development training. Once again we received an unqualified report during our 2012-2013 fiscal audit.

Partnering with others was a goal of ours this year. We have established a number of partnerships with area colleges to provide work study opportunities to students. Our partnership with Catalyst Kitchens for planning and concept development for our Food Service Education & Training Program expanded our vision of what is possible. We also become a WASHINGTON CONNECTION partner site, thanks to a grant through the United Way of Pierce County from the Microsoft Corporation. This allows the individuals we serve to apply for and monitor their services online right here at our facility.

We were recognized by the United Way of Pierce County as the Nonprofit Campaign of the Year. We continued our great partnership with Fat Daddio’s, creating an enclave work environment at their warehouse in Lakewood.

With financial support from KeyBank and Alaska Airlines, we held our 4th annual DASH for DISABILITIES community awareness event to celebrate National Disability Employment Awareness Month.

Along with our accomplishments, challenges presented themselves. As always, funding from government sources continues to be tenuous. A focus on diversifying our revenue sources has taken a social entrepreneurial approach to generate revenue from small businesses to both support services, but also provide training and employment oppor-tunities for the individuals we serve. This year we reduced our reliance on government funding by 4%. We analyzed and improved our bidding process for our commercial contracts. In the coming year we will be increasing our use of volunteers and work study students. A challenge we face is how to reduce the social isolation and provide quality of life services to the thousands of people with developmental disabilities who have no state funded services. I would like to recognize the hard work and commitment of our staff who work tirelessly to care for and assist our clients grow and engage in their communities.

I want to recognize and thank our volunteer board of directors for their time, sharing their talents and their unwaver-ing commitment to provide services to those most vulnerable in our community and who have the greatest needs for support.

Sincerely,

Debby L. Graham, M.A.Executive Director

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From the Executive Director

A Year in Review

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Percent of Centerforce clients working minimum wage or higher in 2011-2012

47%

Centerforce increased our percent of stable job placements in the community in 2012-2013 to

61%

Group Supported Employment (GSE) • Added fleet cleaning services.• Developed a plan to offer paint striping services.• Developed a new pricing plan for contracts.• We began to offer pressure washing services. Community Services

Added Tacoma Schools, Point Defiance Zoo & Aquarium, Tacoma City Marathon and the STAR Center to our volunteer projects.

School to Work (STW)Centerforce is now offering STW, a service to help clients trasitioning from high school to an adult employment environment.

Shuttle ServicesCenterforce and Pierce Transit executed an agree-ment so we can use a Pierce Transit shuttle bus.

Rusty George Creative Grant RecipientCenterforce received a grant for branding re-de-sign worth $92,500 in pro bono services. Center-force has begun to implement our new brand in certain areas. By 2013-2014, it will be in wide use across our agency.

New Positions• We hired a new Facilities & Operations Manager.• Centerforce also hired a Marketing and Develop-

ment Associate to assist the Development Director.• Promoted 2 staff to Assistant Manager positions in

Grounds and Janitorial.

Board of DirectorsThe Board of Directors completed a new board development program, created new governance policies and began planning to launch a board recruitment program.

I’m so happy to have a job!Centerforce helped me to do this!

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Community Access (CA): promotes the person’s integration and participation in activities, events and organizations in the community.

Individual Employment (IE): assists clients with obtaining and maintaining jobs in their communities.

Group Supported Employment (GSE): paid job skill training program in which participants work together as a group in one of Centerforce’s social enterprise businesses, such as grounds mainte-nance, janitorial services and AIM Mail Center.

Pre-Vocational Services (PVS): designed primarily to provide employment training to individuals in a structured setting.

Other: Department of Vocational Rehabilitation (DVR) and Peer to Peer (PTP) Clients.

Number of clients served 2011-2012

Number of clients served 2012-2013

Centerforce Services

The best part aboutCenterforce is the staff members. They are good to me & respect me. They don’t treat me differently like other people do.

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IE PVSGSE CA DVRDVR, PTP

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Capacity BuildingThrough generous support from the community Centerforce has:

• Operationalized a new donor, volunteer, event, campaign and gift management system allow-ing us to organize and increase our relationship records from 60 to 528 individuals.

• Completed a comprehensive board development and training project.

• Developed and implemented a branding cam-paign.

• Hired a Human Resources, Volunteer and Com-munity Integration Manager.

• Hired a Marketing and Development Associate• Completed a business plan for a new social en-

terprise.• Developed and implemented a resource devel-

opment plan.• Begun the development of a new client educa-

tion and training curriculum.

Commission on Accredidation of Rehabilitation Facilities (CARF)• Centerforce continued our 3 year accredidation.• We will be applying for renewal of our accredida-

tion in 2014. • We will also be preparing for accredidation

related to community access and governance to expand our CARF accredidation.

Audits and Inspections• We passed an unannounced OSHA inspection

with flying colors.• There were no reported findings during our

Pierce County Community Connections audit.• There was one finding during our King County

audit but it has since been ammended.

Client ConnectWe piloted the new Pierce County Community Connections Client Connect System.

USPEQCenterforce uses the USPEQ survey database system to measure customer satisfaction. Sur-vey results are completed on a quarterly basis. This survey measures service responsiveness, enabling clients to make informed choices, re-spectful culture of the agency, participation, and overall value of services to clients.

AIM Mail CenterAIM Mail Center # 73 is a social enterprise mail and copy center franchised from Annex Brands that is owned and operated by Centerforce. In January 2013, several changes were made. Centerforce appoint-ed new leadership and management, updated systems and margins, and leveraged the Franchisor, Annex Brands. Some of the changes made include:

• Increasing services.• Reducing expenses and inventory on hand.• Integrating the Centerforce brand to differentiate in our market

In turn, this increase in sales and efficiencies have allowed AIM to add staffing from 4 client positions to 5 positions and expanded our part time associate supervisor to fulltime.

AIM Mail Center Sales Figures

A Year in Review

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Thank You

We’d like to thank the following individuals, corporations & organizations for their support.

501 Commons Aacres WA, LLCAging & Adult ServicesAl TaylorAllison KunerthAmy LewisAndrea SmithAndy GreenwaltAnn DavisAnn MiklusisAnnex BrandsAnonymous GiftsAustinCina ArchitectsBarbara BoisvertBarbra AhnaBargreen EllingsonBarry & HackettBecky NewtonBev HornBlue JobBo-NashBoys & Girls Club of So. Puget SoundBrendan TelesBrian CorleyBrown & Brown InsuranceBruce IhlanCecilia FullerCharles CuevasCity of LakewoodCity of TacomaClaudine CarrolClifford & Caroline KuslerClover Creek CondosClover Park School DistrictCommencement BankCommunity Integrated ServicesConcordia Lutheran SchoolD & D DistributingDarlene MartinDatabar EventsDave BugherDavid PaulDeb DunlapDebra AndersonDepartment of LicensingDerrick CurryDHV Properties, LLCDivision of Vocational Rehab.Domtar Paper Company, LLCDonald WilsonDorine AikenDwyer, Pemberton & CoulsonEllie Chambers-Grady Ervin KraemerFat Daddio’sThe Forest FoundationFt. Lewis Regional Flight CenterGale AynesGary & Kim KostonGary E. Milgard Family Foundation

Gateways BingoGloria GrubertThe Harmon Brewing Co. Heather GomezHeritage BankHigher Education Coordinating BoardIntegrated Claims ManagementJacob FeyJaime BladowJBW GilchristJeff ChambersJennifer UnrauJerry ZiebeckJesse EngineeringJill GinnJim JacobsonJody MillerJoe AndersonJohn & Mary BarnesJones’ Seasoning BlendsJonnee BlendheimJuanita NewtonJulie PistoJurdy SmithJutta StevensKaren HaireKeith MessenerKen SwarnerKevin CarpenterKeyBankKing County Developmental Disabilities Div.Korina HuddlestonKrista OsbournLeano FailaguaLen Barrett & AssociatesLeslie RyanLisa LeonardLori ChapinLucky Seven FoundationMar PalmerMaria RudolphMegan SilveiraMelissa HackettMelissa LeachMichelle VaneraveerMike HendersonModutech MarineNatalie WhitcombNorthwest HardwoodsNW Fleet LeaseOne Ball JayPierce County Community ConnectionsParkland Lutheran CemeteryParkland Lutheran ChurchPat SparksPatti RusnakPatty DavidsonPaul HickeyPaul Ness

Peg AlastraPenMet ParksPenny PrestonPeterson CompanyPhilip ChangPhoenix Housing NetworkPierce CollegePj HannaProctor District AssociationPursuit Of Happiness, LLCQuadrantRay KrontzRay RussellReggie FrederickRobert EdingtonRobin RoyRobin SchultzRoger LaybournScott LeonardSherri NugentSherry BuchananSheryl & Brian KnutsonShirt Sleeve GreetingsThe ShoppeSonoco RecyclingSound Transit: CPSRTASourceAmericaSteve GantStu RhodesStudent Achievement CouncilSusan ReehillSuzanne PockTacoma Neighborhood & Community ServiceTacoma Public SchoolsTammy SteeleTanya LewisTerry RussellThomas & Ellen GosnerThomas & Vicki BetterbedTim RenfroTom BrownTracie BrownTRM AssociatesTruistUnited Way of Pierce County University Place SDVern ChandlerVicky DelacruzVictor CastilloVisiting AngelsWaterwiseThe Weekly BreezeWells Fargo BankWestwood Shipping LinesWeyerhaeuserWig PropertiesWill Damrau

5204 Solberg Drive SW, Lakewood, Washington 98499

Phone: (253) 584-1001Fax: (253) 581-4741Toll-Free: (800) 244-4597TDD Relay Service: (800) 855-1155

www.centerforce.net

Leadership

Debby L. Graham, M.A.Executive Director

Jackie Smith, M.S.c.Program Director

Rickard Guild, B.A.Development Director

Virginia Clark, M.S.Human Resources Manager &

Volunteer Coordinator

Gail MisnerPre-Vocational

Rehabilitation Manager

Lawrence Smith, LTC, USA (ret), M.A., M.S.c.

Facilities & Operations Manager

Kenneth King, B.A.B.A.Accounting Manager

Kari Lundblad, B.A.Program Manager,

Individual Employment Department

Jordan GrahamAIM Manager

Board of Directors

Tracie BrownChair

Kevin CarpenterVice Chair

Ray KrontzSecretary & Treasurer

Vern Chandler Tom Brown

Al Taylor Ervin Kraemer Jim Jacobson

our mission:Empower adults with disabilities, through education, employment, and community living, to more fully participate in their communities.

Dave Osburn

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Financials

CHANGES IN UNRESTRICTED ASSETS 2013 2012

Revenue:Government and Contract Support 1,577,351 1,524,504

Commercial Revenue 168,389 132,200

United Way Allocation --- 1,652

Grant Revenue 11,000 ---

Contributions 5,622 9,710

In-Kind Contributions 49,551 ---

Other Revenue 58,202 26,929

AIM Mail Center Revenue 183,533 179,494

TOTAL REVENUE 2,053,648 1,847,489

Expenses:Program Services:

Prevocational Services 247,340 194,519

Group Supported Employment 730,648 710,732

Individual Employment 357,441 421,723

Community Access 71,417 36,786

AIM Mail Center 293,662 301,059

Other Services:

In-Kind Expenses 49,551 ---

Other 9,210 9,216

TOTAL PROGRAM SERVICES 1,759,269 1,674,035

Supporting Services:

Administrative 308,263 283,086

TOTAL EXPENSES 2,067,532 1,957,121

DECREASE IN UNRESTRICTED NET ASSETS (13,884) (82,632)

UNRESTRICTED NET ASSETS, Beginning 2,849,284 2,931,916

UNRESTRICTED NET ASSETS, Ending $2,835,400 $2,849,284

ASSETS 2013

Current Assets:Cash and Cash Equivalents 751,118

Certificates of Deposits ---

Accounts Receivable* 281,751

Prepaid Expenses 32,374

TOTAL CURRENT ASSETS 1,065,243

Other Assets:Investments 470,698

Property, Plant and Equipment, Net 1,462,224

Franchise Fee, Net 5,047

TOTAL OTHER ASSETS 1,091,969

TOTAL ASSETS 2,967,212

LIABILITIES AND NET ASSETSCurrent Liabilities:Accounts Payable 38,163

Due to Clients 5,464

Accrued Liabilities:

Payroll and Taxes 55,130

Vacation 32,421

Unearned Revenue 634

TOTAL CURRENT LIABILITIES 131,812

TOTAL LIABILITIES 131,812

Net Assets:Unrestricted 2,835,400

TOTAL LIABILITIES AND NET ASSETS $2,967,212*Net of allowance for doubtful ac-counts of $4,733 in 2013 and $6,200 in 2012.