2013-2014 comprehensive program review academic ......certificate of achievement level 2: microsoft...
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2013-2014 Comprehensive Program Review ACADEMIC AFFAIRS - SAN JOSÉ CITY COLLEGE
PROGRAM: Computer Applications and Computer Information Systems (CA/CIS)
PREPARED BY: Clem Lundie
ADMINISTRATOR: Ingrid Thompson
PROGRAM REVIEW SUBMISSION DATE: 3/5/14
PART ONE: PROGRAM DESCRIPTION
1. Program Goals: The Computer Applications and Computer Information System Departments (CA/CIS) aligns it goals with the mission of the college, to prepare students for employment and/or continuing education opportunities in the fields of accounting, business, computer applications, computer information systems, cosmetology, dental assisting, emergency medical technician, health education, marketing, and real estate. The CA/CIS departments provide courses to students intending to transfer to a four-year institution. CA/CIS departments work closely with the other departments within the Business and Workforce Division (formally Business and Service Careers Division) to organize curricular patterns that provide students with a meaningful, successful path through CA/CIS courses needed to satisfy professional certification, transfer, or degree goals.
History Between 1997 and 2002, the demand for technology courses offered by the Business and Workforce Division greatly exceeded capacity. Projected growth of the Bay Area Technology Industry provided ample justification for investing $23M into a new (five-story, 30,000 square foot) building appropriately named the SJCC Technology Center. In 2005, the full impact of the overall down turn in the technology sector resulted in significant reductions in the number of Computer Information System (CIS) and Computer Applications (CA) course offerings. By the end of 2006, the outlook for the technology sector was significantly more optimistic, as CA/CIS course enrollments improved dramatically. The CA/CIS Departments faced reoccurring challenges of delivering courses that address evolving certification standards from technology industry leaders such as Microsoft, Cisco, Red Hat, Yahoo, Google, EBay, and the Computer and Technology Industry Association (CompTIA). Every advancement and update of hardware and software technologies impact nearly all aspects of CA/CIS programs. The CA/CAS curriculum must keep pace with these changes in order for courses and programs to maintain relevance to the technology industries in our Silicon Valley community. The Computer Applications (CA) program consists of 28 courses that lead to two occupational certificates and one degree.
The Computer Information Systems (CIS) program consists of 58 courses that lead to 8 occupational certificates and 4 degrees. The degree program requires a minimum of 60 units, of which at least 36 units must be in the CA/CIS major and at least 24 units must be General Education units. An Associate of Science Degree and two levels of certificates are available: Certificate of Achievement Level 2 and Certificate of Achievement Level 3. The Department of Computer Information Systems (CIS) offers degrees and certificates in four major areas: Network Administration, Web Site Administration, Web Applications Solutions, and Computer Programming. Several levels of certificates are available in each of the four areas. The departments actively participate in high school career development programs both on and off campus along with other marketing activities. Another goal has been to provide students with the information needed to select the correct courses and to offer advice to help direct their educational path. Communication is ongoing between the other departments to maximize speed success. The departments also strive to minimize conflicts and scheduling for courses. CA/CIS Departments maintain an open door policy for all students interested in developing skills and knowledge in Computer Applications, Office Technology arena, Networking Technologies, Computer Hardware Technology and Programming. To support students with special needs, our departments work closely with the appropriate entities such as Disabled Students Program, WIN, EOPS, CARR, Athletic, etc., to address those needs and develop successful instructional support combinations. In addition, the departments have up to date programs and state of the art equipment to remain compliant with industry standards and state regulations. CA/CIS Departments serve the needs of a dynamic Information Technology industry in Silicon Valley. The technology field constantly changing job demands impacts the skills required in the work force thereby demanding changes to our courses to keep up. Using input and recommendation from our advisory committees, trends and research feedback reports from industry leaders, we continually modify our curriculum and add new courses so our students are receiving the most relevant training required by industry. CA/CIS Departments have instructional aides that provide academic support to all students in our classes. Their primary responsibility is to assist students during classes and provide tutoring during open labs. The instructional aides have adopted the philosophy that all students receive the time and attention needed to be successful. They provide assistance guidance, knowledge of the various courses and provide encouragement to students in classes and in labs. Students often comment on the professionalism, expert knowledge base and courteous assistant for our instructional aides. The department previously used a multilingual student to assistance other students as part of a peer support system. Some staff and faculty are bilingual and are able to assist ESL students. All CA/CIS faculty is involved in the basic skills and students learning outcomes assessment initiative at SJCC. CA/CIS Departments maintain several servers, routers, switches and mockup networks for instructional support of CA/CIS courses. One network technician supports all the operational needs of these networks. Additionally, our technician manages the loading of operating systems software on all 232 computer
workstations to meet course requirements. Our technician provides on site, on demand support for all network problems during class hours. CA/CIS Departments are very responsive to the community it serves in terms of course content, length, access, and learning approaches. Most of our courses are offered in short 0.5, 1.0, and 2.0 unit classes rather than full semester 3.0 unit classes. Students have responded favorably to the short course design as this format allows flexibility and addresses the wide range of skill levels among our students. Courses are offered in a variety of formats: days, nights, weekends, online hybrid, 16 week, 8 weeks, and 4 week's schedule. Faculty and staff fully believe in an open door policy strive to make themselves accessible to students. All faculty members have web sites and use the mail and Moodle to communicate with students and increase student contact and instructor availability. We have found that using email has broadened our communications with the students beyond the schedules of office hours making communication more frequent and timely. Future goals of the departments are to start introductory Macintosh courses geared for senior citizens and other students who are interested in upgrading or learning new skills and Apple computers and to offers CA/CIS courses in Spanish and other languages.
2. Description of the Program Components. CA Degrees and Certificates To be awarded, students must satisfactorily complete all applicable courses with a grade of “C” or better. CERTIFICATE OF ACHIEVEMENT LEVEL 2: CA 010A Computer Keyboarding CA 011 Speed and Accuracy CA 015A Document Processing CA 020D Microsoft Windows CA 030A Internet for Beginners OR CIS 131 Introduction to Internet CA 040D Microsoft Word Specialist CA 045D Microsoft Word Expert CA 050D Microsoft Excel Specialist CA 055D Microsoft Excel Expert CA 065D Microsoft Access Expert CA 070D Microsoft PowerPoint Specialist CA 075D Microsoft PowerPoint Expert CA 080D Microsoft Outlook CA 100D Introduction to Microsoft Office BUS 007A Business Language Skills CERTIFICATE OF ACHIEVEMENT LEVEL 3: COMPLETION OF CERTIFICATE ACHIEVEMENT LEVEL 2 CA 060D Microsoft Access Specialist ACCTG 101 Bookkeeping for Small Business OR
ACCTG 020 Financial Accounting BUS 007B Business Writing OR BUS 008 Business English and Writing Choose 8 additional units from the following course list. ACCTG 030 Computerized Accounting ART 071 Introduction to Multimedia BUS 001 Business Math BUS 017 Business/Medical Records BUS 135 Human Relations and Leadership BUS 113 Principles of Management CIS 062A Introduction to PC Hardware and Diagnostics CIS 132 Web Pages with HTML CA 102D Advanced Microsoft Office DEGREE REQUIREMENTS: COMPLETION OF CERTIFICATE OF ACHIEVEMENT PHYSICAL ACTIVITY 1 GENERAL EDUCATION PATTERN/GRADUATION REQUIREMENTS 24 TOTAL 60-62 Units CIS Degrees, Certificates, and Certifications To be awarded, students must satisfactorily complete all applicable courses with a grade of “C” or better. COMPUTER INFORMATION SYSTEMS (CIS) COMPUTER PROGRAMMING CERTIFICATE OF ACHIEVEMENT LEVEL 2: CIS 032 Visual Basic .NET OR CIS 073 Visual Basic Programming CIS 041 Introduction to Computer Information Systems CIS 054 C/++ Programming CIS 055 Data Structures CIS 059 Object Orientated Programming CIS 084 JAVA Programming CERTIFICATE OF ACHIEVEMENT LEVEL 3: COMPLETION OF THE CERTIFICATE OF ACHIEVEMENT LEVEL 2: CIS 157 Introduction to UNIX Choose non-duplicated units from the list of approved electives. DEGREE REQUIREMENTS: COMPLETION OF THE CERTIFICATE OF ACHIEVEMENT LEVEL Choose non-duplicated units from the list of approved electives. PHYSICAL ACTIVITY GENERAL EDUCATION PATTERN/GRADUATION REQUIREMENTS TOTAL 60-62 Units
COMPUTER INFORMATION SYSTEMS (CIS) NETWORK ADMINISTRATION CERTIFICATE OF ACHIEVEMENT LEVEL 2: Microsoft Networks-MCSE CIS 017A Windows XP Professional CIS 017B Windows 2003 Server CIS 017C Windows Server 2003 Active Directory CIS 017D Windows Server 2003 Network Infrastructure Select one of the following: CIS 017E Exchange Server 2003 CIS 068 Administering Microsoft SQL Server Choose 6 units from the following CIS 041 Introduction to Computer Information Systems CIS 014A Internet Principles and Protocols CIS 017F Windows 2003 Clustering Implementation CIS 062A Introduction to PC Hardware and Diagnostics 2 CIS 062B A+ Core PC Hardware Technology 2 CIS 062C A+ Core PC Operating Systems Technology 2 CIS 073 Visual Basic Programming CERTIFICATE OF ACHIEVEMENT LEVEL 2: Microsoft Networks-MCSA CIS 017A Windows XP Professional CIS 017B Windows 2003 Server CIS 017D Windows Server 2003 Network Infrastructure Select one of the following: CIS 017E Exchange Server 2003 CIS 068 Administering Microsoft SQL Server Choose 6 units from the following CIS 041 Introduction to Computer Information Systems CIS 014A Internet Principles and Protocols CIS 017F Windows 2003 Clustering Implementation CIS 062A Introduction to PC Hardware and Diagnostics CIS 062B A+ Core PC Hardware Technology CIS 062C A+ Core PC Operating Systems Technology CIS 073 Visual Basic Programming CERTIFICATE OF ACHIEVEMENT LEVEL 2: UNIX Networks: CIS 014 Networking TCP/IP on NT 4.0 OR CIS 014A Internet Principles and Protocols CIS 062A Introduction to PC Hardware and Diagnostics CIS 151B UNIX Shell Programming CIS 151D Linux Network Administration CIS 157 Introduction to UNIX CIS 158 UNIX System Administration *Choose non-duplicated units from the list of approved electives CERTIFICATE OF ACHIEVEMENT LEVEL 2: CISCO Networks-CCNA
CIS 018A CISCO Network Essentials CIS 018B CISCO Router and IOS Software CIS 018C CISCO Local Area Network Design CIS 018D CISCO Wide Area Network Design *Choose non-duplicated units from the list of approved electives COMPUTER INFORMATION SYSTEMS(CIS) NETWORK ADMINISTRATION CERTIFICATE OF ACHIEVEMENT LEVEL 2: CISCO Networks-Security CIS 018A CISCO Network Essentials CIS 018B CISCO Router and IOS Software CIS 018C CISCO Local Area Network Design CIS 018D CISCO Wide Area Network Design CIS 019A CISCO Network Security Fundamentals *Choose non-duplicated units from the list of approved electives CERTIFICATE OF ACHIEVEMENT LEVEL 2: CISCO Networks-Wireless LANs CIS 018A CISCO Network Essentials CIS 018B CISCO Router and IOS Software CIS 018C CISCO Local Area Network Design CIS 018D CISCO Wide Area Network Design CIS 019B CISCO Wireless Local Area Network Fundamentals *Choose non-duplicated units from the list of approved electives CERTIFICATE OF ACHIEVEMENT LEVEL 3: CISCO Networks-CCNP COMPLETION OF CERTIFICATE OF ACHIEVEMENT LEVEL 2: CISCO Networks-CCNA 18 CIS 018E CCNP Advanced Routing CIS 018F CCNP Remote Access CIS 018G CCNP Multi-layer Switching CIS 018H CCNP Network Troubleshooting CERTIFICATE OF ACHIEVEMENT LEVEL 2: Network Security CIS 018A CISCO Network Essentials CIS 019A CISCO Network Security Fundamentals CIS 119A Network Security and Intrusion Detection CIS 119B Internet Security Protocols *Choose non-duplicated units from the list of approved electives CERTIFICATE OF ACHIEVEMENT LEVEL 2: General Networking CIS 017A Windows XP Professional
CIS 017B Windows 2003 Server CIS 069 Novell System Administration I CIS 157 Introduction to UNIX CIS 014 Networking TCP/IP on NT 4.0 OR CIS 014A Internet Principles and Protocols CIS 018A CISCO Network Essentials ASSOCIATE OF SCIENCE DEGREE REQUIREMENTS: DEGREE: CIS General Networking COMPLETION OF THE CERTIFICATE OF ACHIEVEMENT LEVEL 2: General Networking Choose non-duplicated units from the list of approved electives. PHYSICAL ACTIVITY GENERAL EDUCATION PATTERN/GRADUATION REQUIREMENTS TOTAL 60 units DEGREE: CIS Microsoft Networks-MCSE COMPLETION OF THE CERTIFICATE OF ACHIEVEMENT LEVEL 2: MCSE Windows Server Choose non-duplicated units from the list of approved electives. PHYSICAL ACTIVITY GENERAL EDUCATION PATTERN/GRADUATION REQUIREMENTS TOTAL 60 units DEGREE: CIS CISCO Networks-Security COMPLETION OF THE CERTIFICATE OF ACHIEVEMENT LEVEL 2: CISCO-Networks- Security Choose non-duplicated units from the list of approved electives. PHYSICAL ACTIVITY GENERAL EDUCATION PATTERN/GRADUATION REQUIREMENTS TOTAL 60 units DEGREE: CIS CISCO Networks-Wireless LANs COMPLETION OF THE CERTIFICATE OF ACHIEVEMENT LEVEL 2: Wireless LANs Choose non-duplicated units from the list of approved electives. PHYSICAL ACTIVITY GENERAL EDUCATION PATTERN/GRADUATION REQUIREMENTS TOTAL 60 units DEGREE: CIS CISCO Networks-CCNP
COMPLETION OF THE CERTIFICATE OF ACHIEVEMENT LEVEL 3: CISCO-CCNP *Choose non-duplicated units from the list of approved electives. PHYSICAL ACTIVITY GENERAL EDUCATION PATTERN/GRADUATION REQUIREMENTS TOTAL 60 units DEGREE: CIS UNIX Networks COMPLETION OF THE CERTIFICATE OF ACHIEVEMENT LEVEL 2: UNIX Networks *Choose non-duplicated units from the list of approved electives. PHYSICAL ACTIVITY GENERAL EDUCATION PATTERN/GRADUATION REQUIREMENTS TOTAL 60 units Description of CIS Programs, Certificates, and Certifications Network Administration: The Network Administration Program consists of courses leading to degrees and certificates in areas that include computer repair and network technicians, Microsoft server administration, Cisco network administration, Network Security, Wireless LANs, UNIX and Linux administration, and Novell Administration. All courses emphasis strong coverage of the fundamentals and a real world focus. Employment opportunities include Network Administration, Linux/Unix Administration, Web Development, and Administration, computer programming in the areas of MS.NET, VB.NET, JAVA Enterprise, J2EE, C# and more. Computer and Technology Association (CompTIA): The Computing Technology Industry Association (CompTIA) is an association of more than 1000 IT industry companies with the common goal of standardized qualifications for technicians working in the industry. CompTIA’s specialty is vendor neutral certification programs that cover industry standard computer hardware and software, and network technology concepts. Our courses over the most current CompTIA criteria and objectives for the A+, Network+, and Linux+ certification examinations. Certification testing is conducted by an independent testing service. A+ Certification: A+ Certification is achieved by passing two of four standardized examinations that covers a broad range of hardware and software technologies, but is not bound to any vendor-specific products. A+ Certification is the first level of technology industry accepted credentials that confirms a computer technician meets entry-level (six months’ field experience) qualifications. Certification testing is conducted by an independent testing service. CIS 62a/b/c series courses: CIS 62A - PC Hardware and Diagnostics, CIS
62B - A+ Hardware Technologies and CIS 62C - A+ Operating Systems Technologies: The CIS 62 series
courses are designed to be fast pace but easy to follow, introductory emersion into PC hardware and
CompTIA A+ certification. Three courses, each 5 weeks long (6 units total), meets every Tuesday and
Wednesday throughout the semester. One set of textbooks/online LabSim access covers all three
courses. Both lectures and hands-on labs are integrated and presented at each meeting.
Network + Certification: Network + Certification is achieved by passing one standardized examination that covers a broad range of networking technologies, but is not bound to any vendor-specific products. Network + Certification is the first level of technology industry accepted credentials that confirms a network technician meets entry-level (six months’ field experience) qualifications. Certification testing is conducted by an independent testing service. Linux + Certification: Linux + Certification is achieved by passing one standardized examination that covers a broad range of Linux operating system features and administration tasks, but is not bounds to any vendor-specific products. Linux + Certification is the first level of technology industry accepted credentials that confirms a Linux administrator meets entry-level (six months’ field experience) qualifications. Cisco Networking Academy: The Cisco Networking Academy program provides two levels of certification, Cisco Certified Networking Associate (CCNA) and the Cisco Certified Networking Professional (CCNP). Both certificates meet employment standards for the networking industry. The academy curriculum was designed by Cisco to ensure the learning objectives remain consistent with the Cisco certification examinations. Additional course include wireless networking and network security. Microsoft Academic Alliance Partnership (MAAP): We are a Microsoft Academic Alliance Partner and offer the complete Microsoft catalog of courses in support of al Microsoft certification examination objectives. SJCC offers an entire series of courses for complete coverage of the Microsoft Certified Systems Engineer (MCSE) objectives and Microsoft Back Office, or if desired, one certification for a Microsoft Certified Professional (MC). The Microsoft Certified Systems Administrator (MCSA) on Microsoft Windows Server: This certification is designed for professionals who implement, manage, and troubleshoot existing network and system environments based on the Microsoft Windows®2007 and Windows.NET Server platforms. Microsoft Certified Systems Engineer (MCSE) certification: This credential is the premier and most highly pursued certification for professionals who analyze the business requirements, and design and implement the infrastructure for business solutions based on the Microsoft Windows®2007 server platform and Microsoft BackOffice technologies. CCNA certification (CISCO Certified Network Associate): CCNA certification indicates a foundation or apprentice level knowledge of networking for the small office/home office (SOHO) market. CCNAs can install, configure, and operate small Cisco centric networks. CCNP certification (CISCO Certified Network Professional): Cisco’s CCNP certification indicates advanced or journeyman knowledge of networks. CCNPs can install, configure, and operate Cisco centric networks from 100 to more than 500 modes. UNIX Network Administration: Includes hardware configuration, software installation, and networking to make the UNIX system work and keep it running in a satisfactory manner. Programming: The CIS Programming Program is designed to provide students with skills in computer programming and to enable graduates to gain employment as an entry-level programmer. Programming courses emphasize skills on how to organize a computer program, and how to program in several different languages such as
Java, J2EE, Perl, C++, C#, Visual Basic, and Microsoft dot NET. JAVA: Java refers to a number of computer software products and specifications from Sun Microsystems that together provide a system for developing application software and deploying it in a cross-platform environment. Java is used in a wide variety of computing platforms spanning from embedded devices and mobile phones on the low end to enterprise servers and supercomputers on the high end. J2EE: Java Platform, enterprise Edition or Java EE is a widely used platform for server programming in the Java programming language. The Java EE Platform differs from the Standard Edition (SE) of Java in that it adds libraries which provide functionality to deploy fault-tolerant, distributed, multi-tier Java software, based largely on modular components running on an application server. Perl: Perl is a high-level, general-purpose, interpreted, dynamic programming language. Perl was originally developed by Larry Wall, a linguist working as a systems administrator for NASA, in 1987, as a general purpose UNIX scripting language to make report processing easier. It has undergone many changes and revisions and became widely popular among programmers. C++ (C Plus Plus): C++ is a general-purpose programming language. It is regarded as a middle-level language, as it comprises a combination of both high-level and low-level language features. It was developed by Bjarne Stroustrup in 1979 at Bell Labs as an enhancement to the C programming language and originally named “C with Classes.” It was renamed to C++ in 1983. C++ enjoys wide use in the software industry. C# (C Sharp): C# (pronounced C Sharp) is a multi-paradigm programming language that encompasses functional, imperative, generic, object-oriented (class-based), and component-oriented programming disciplines. It was developed by Microsoft as part of the .NET initiative and later approved as a standard by ECMA (ECMA-334) and ISO (ISO/IEC 23270). C# is one of the 44 programming languages supported by the .NET Framework’s Common Language Runtime. Microsoft Visual Basic: Visual Basic (VB) is the third-generation event-driven programming language and integrated development environment (IDE) from Microsoft for its COM programming model. VB is also considered a relatively easy to learn and use programming language, because of its graphical development features and BASIC heritage. Visual Basic was derived from BASIC and enables the rapid application development (RAD) of graphical user interface (GUI) applications, access to databases using Data Access. Microsoft.NET: The Microsoft.NET Framework is a software technology that is available with several Microsoft Windows operating systems. It includes a large library of pre-coded solutions to common programming problems and a virtual machine that manages the execution of programs written specifically for the framework. The .NET Framework is a key Microsoft offering and is intended to be used by most new applications created for the Windows platform. The pre-coded solutions that form the framework’s Base Class Library cover a large range of programming needs in a number of areas, including user interface, data access, database connectivity, cryptography, web application development, numeric algorithms, and network communications. The class library is used by programmers, who combine it with their own code to produce applications.
3. Program Student Learning Outcomes (PSLOs).
Computer Application (CA) PSLO #1 General Theory & Practice: Recognize the components that constitute a computer information system. Identify various hardware, software, data, computer number systems, and procedures. PSLO #2 Critical Thinking Skills: Demonstrate understanding of the impact and application of computers in business, government, and social organizations. Students solve common business problems with computer applications and the internet. PSLO #3 Communication: Receive and process written and oral technology related information. Students interpret technology communication concepts including wired and wireless networks, servers and clients, users interfaces, operating systems, applications, utilities, and programming languages. PSLO #4 Technology: Recognize the influence of the Internet on business and terms relating to the World Wide Web. Students perform the fundamental functions that operating systems and applications software provides. Students demonstrate skills in word processing, spreadsheets, presentation graphics, and use of Internet. Students will recognize a programming language and demonstrate steps involved in developing an application. PSLO #5 Global Awareness and Social Justice: Demonstrate the ability to work and interact effectively in teams consisting of individuals with differing interests, gender, global backgrounds and professions. PSLO #6 Personal Responsibility, Ethics, and Responsibility: Student demonstrates ability to exercise professional, ethical responsibility in the use of technology in society. PSLO #7 Aesthetics & Creativity: Students will develop an appreciation of technology and engage in the creative process. Computer Information Systems (CIS) PSLO #1 Communication Concepts: Receive and process written and oral technology related information. Students Interpret technology communication concepts including wired and wireless networks, servers and clients, users interfaces, operating systems, applications, utilities, and programming languages. PSLO #2 Software Impact: Recognize the components that constitute a computer information system: Identify various hardware, software, data, computer number systems, and procedures. Demonstrate understanding of the impact and application of computers in business, government, and social organizations.
PSLO #3 Solve Business Problems: Demonstrate the ability to work and interact effectively in teams consisting of individuals with differing interests, gender, global backgrounds and professions. Students solve common business problems with computer applications and the internet. PSLO #4 Influence of the Internet: Student demonstrates ability to exercise professional, ethical responsibility in the use of technology in society. Recognize the influence of the Internet on business and terms relating to the World Wide Web. PSLO #5 Application Software Skills: Students perform the fundamental functions that operating systems and applications software provides. Students demonstrate skills in word processing, spreadsheets, presentation graphics, and use of Internet. PSLO #6 Create a Program: Students will recognize a programming language and demonstrate steps involved in developing an application. Students create a software program.
4. How do the Program Student Learning Outcomes (PSLOs) align with and support San Jose City College’s mission and Institutional Student Learning Outcomes (ISLOs)?
PSLO: Recognize Programming Language
Students will recognize a programming language and demonstrate steps involved in developing an application.
5. What were the enrollment trends for the previous five years (FTES, WSCH, # of Sections, Headcount, Seat count, Day/Evening, etc.)? Discuss how these trends impact your program.
Awards
FTES
0
500
1000
1500
2000
2500
3000
Spring2010
Fall2010
Spring2011
Fall2011
Spring2012
Fall2012
Spring2013
Fall2013
5 1 3 1 30 21 27
2,627 2,658 2,860
2,322 2,575 2,399
2,767 2,502
71.1 73.8 81.5 61.1 66 64.7 74.4 69.1 4.2 4.4 4.9 4 5.2 4.2 5.9 4.4
WSCH /FTES /FTEF
Awards WSCH FTES FTEF
6. What were the student demographics of your program in the previous five years (student population served/demographics-age, gender, ethnicity, income, previous education, etc.)? Discuss how these demographics impact your program.
The demographics for the CA/CI S programs is illustrated in the chart below. These demographics have no impact on our programs as we have no target demographic at this time.
642 650 654
549
637 588
672 600
448 416 432
386 439
408 455
411
0
100
200
300
400
500
600
700
800
Spring2010
Fall 2010 Spring2011
Fall 2011 Spring2012
Fall 2012 Spring2013
Fall 2013
Total seat count
Total Seatcount Total Headcount
African American, 433, 9%
Asian (All other), 469,
9% Asian/Cambodia
n, 41, 1%
Asian/Chinese, 192, 4%
Asian/Indian, 220, 4%
Asian/Vietnamese, 715, 14%
Filipino, 210, 4%
Latina/o, 974, 19%
Native American,
48, 1%
Pacific Islander, 39, 1%
White, 1059, 21%
Other/Unknown, 676, 13%
Ethnicity
African American, 320,
8%
Asian (All other), 371, 10%
Asian/Cambodian, 23, 1%
Asian/Chinese, 145, 4%
Asian/Indian, 166, 4% Asian/Vietnames
e, 537, 14%
Filipino, 161, 4%
Latina/o, 755, 20%
Native American, 28, 1%
Pacific Islander, 25, 1%
White, 820, 21%
Other/Unknown, 480, 12%
Retention
African American, 237,
7%
Asian (All other), 344, 10%
Asian/Cambodian, 22, 1%
Asian/Chinese, 137, 4%
Asian/Indian, 136, 4% Asian/Vietname
se, 498, 15%
Filipino, 143, 4%
Latina/o, 616, 19%
Native American,
21, 1%
Pacific Islander, 23, 1%
White, 726, 22%
Other/Unknown, 404, 12%
Success
2 5 7 3 3 2 4 3 27 22 16 22 32 16 21 22 72 71 70 57
82 65 84 58
54 47 45 57 37
50 58
45
80 96 111 84 95 93
108 109
96 82 95 81
102 89
92 86
79 60 52 46
61 58
52 50
38 33 36
36
26 35
36 38
0
100
200
300
400
500
Spring2010
Fall 2010 Spring2011
Fall 2011 Spring2012
Fall 2012 Spring2013
Fall 2013
Total Seat count framed by age
<18 18-19 20-22 23-24 25-29 30-39 40-49 50>
7. What were the student retention, persistence and success rates for your program? Were there any significant differences by gender, age or ethnicity? Discuss these trends as they apply to your program. If applicable, offer a plan for improvement of success, retention and persistence.
Student retention, persistence, and success rates for CA/CIS programs have held steady for the last five years. Given the total elimination of staff support and lab technicians due to budget cuts, maintain our programs is considered a significant level of success. Plans for improvement is not appropriate for this area at this time.
PART TWO: PROGRAM CONTENT
1. Provide a comprehensive course listing including dates of last revision, advisories, co and prerequisites, articulation with four year colleges for your program.
<tbd>
2. Include a list/diagram of courses reflecting course sequencing and how often how courses have been offered.
<tbd>
3. In what capacity have your program and course SLOs been mapped? Please provide three examples of how the course SLOs map to the Program SLOs and how those assessments have informed the overall learning outcomes for the students in your program. Have you incorporated analysis into program improvements? Course SLO’s and PSLO’s are mapped according to certification standards established by third-party certification authorities. This is to ensure that CA/CIS curriculum covers the entire spectrum of the published certification objectives. This is critical because failure to cover the published certification objectives could result in students failing to pass the related certification exams.
Student Learning Outcomes include: • Providing majors with a solid foundation and fundamentals of computer applications in computer
information systems. • Providing students with the knowledge and critical thinking skills needed to evaluate and
understand emerging technologies that encounter in everyday life. • Enabling students to succeed in subsequent classes at San Jose City College, transfer institutions,
and in employment. • Preparing students for positions as technicians, administrators, managers, administrative assistants,
and computer application specialists. • Prepare students to pass the certification tests.
There are no examples of how course SLOs map to the Program SLOs because they were created
to reflect the academic standards of our curriculum and remain compliant with the industry certification standards. No analysis is required because program improvements are driven by changes to the certification objectives initiated by third-party certification authorities that own the examinations.
PART THREE: PROGRAM IMPROVEMENT/ANALYSIS AND ASSESSMENT
1. What process is used to review and revise the curriculum? Include information on Advisory committee and workforce data (if applicable). Upon release of major software upgrades, CA/CIS departments will meet to discuss the need to overview and revise the applicable curriculum. Meetings may be also held based on feedback from advisory committees and workforce data from industry. This department meeting will drive further meetings to identify the scope and impact of the upgrade on our existing curriculum. Budget requirements and resource allocations will be identified if applicable. Department chair will submit requests for any resources needed to meet the upgrade requirements. Upon receiving approval of funding, timelines are established for curriculum revision as required.
2. Indicate how program and course-level Student Learning Outcomes (SLOs) are assessed on a regular basis. CA: Program Student Learning Outcome Assessment Reports are generated every semester by the instructor of record for each Computer Applications course. Adjunct Instructors complete all areas of the report including assessing all student learning outcomes for the Program; description of the assessment tool used; listing the data collected; analyzing the findings, making recommendations for the course, and communicating with other Computer Application faculty members at end of the semester department meetings or via emails. CA 005, Computer Literacy – Meeta Upadhyay CA 10, Computer Keyboarding – Sharon Youngblood and Janis Patellaro CA 11, Speed and Accuracy – Sharon Youngblood, and Janis Patellaro CA 15, Document Processing - Sharon Youngblood, and Janis Patellaro CA 20D, Microsoft Windows - Meeta Upadhyay CA 30A, Internet for Beginners - Meeta Upadhyay CA 40D/45D, Microsoft Word Specialist and Expert - Meeta Upadhyay CA 50D/55D, Microsoft Excel Specialist and Expert – Gerry Weiner CA 60D/65D, Microsoft Access Specialist and Expert – Gerry Weiner CA 70D/75D, Microsoft PowerPoint Specialist and Expert – Gerry Weiner CA 80D, Microsoft Outlook – Meeta Upadhyah CA 100D, Microsoft Office – Sharon Youngblood and Meeta Upadhyay Bus. 007, Business Language Skills – Lorenda Carty Bus. 008, Business English and Writing – Katie Layman CA 302, Getting Started w/Windows - Meeta Upadhyay CA 303, Getting Started w/ Microsoft Word - Meeta Upadhyay
CA 304, Getting Started w/Microsoft Excel – Gerry Weiner CA 305, Getting Started w/ Microsoft PowerPoint – Gerry Weiner CA 306, Getting Started w/Internet - Meeta Upadhyay CIS SLOs are assessed within 30 days of notification of changes to the certification objectives. Otherwise they are assessed no later than the proceeding semester.
CIS Related Course SLOs
* CIS-014 - Networking TCP/IP on NT 4.0 #688: Microsoft TCP/IP - Compare and contrast installing and
configuring Microsoft TCP/IP with other versions.
* CIS-014 - Networking TCP/IP on NT 4.0 #688: TCP IP Utilities. - Explain the basic functions of
IPCONFIG and PING utilities.
* CIS-014 - Networking TCP/IP on NT 4.0 #688: IP routing. - Explain integrating static and dynamic IP
routing.
* CIS-014A - Internet Principles and Protocols: TCP IP Introduction. - Identify the different Internet
Services and common port numbers.
* CIS-014A - Internet Principles and Protocols: Routing protocols and network management. - Compare
and contrast the various types of routing protocols and network management protocol.
* CIS-014A - Internet Principles and Protocols: IPV 6 - Explain the need for a new version of TCP IP
* CIS-017A - Windows Professional: Windows configuration. - Identify and described the proper
configuration for Windows printing, environment, and Data Storage.
* CIS-017A - Windows Professional: Windows version. - Compare Windows international version
options.
* CIS-017A - Windows Professional: Virtual mode. - Demonstrate deployment of virtual mode.
* CIS-017B - Windows Server: Windows Server configuration. - Identify and describe the proper
configuration for Windows Server printing, Windows Server environment, and Data Storage.
* CIS-017B - Windows Server: Windows Server options. - Compare and contrast Windows Server full
and core options.
* CIS-017B - Windows Server: Windows Server services deployment. - Demos for deployment of
Internet information services (IIS) and Certificates of Authority (CA).
* CIS-017B - Windows Server: Windows server setup. - Install and configure Windows Server.
* CIS-017C - Windows Server Active Directory: Manage active directory infrastructure. - Manage an
active directory for assembling structure.
* CIS-017C - Windows Server Active Directory: Group Policy. - Configure and deploy user and computer
environment using Group Policy.
* CIS-017C - Windows Server Active Directory: Plan and implement a active directory infrastructure. -
Compare and contrast an implementation of flexible operations master role placement.
* CIS-017D - Windows Server Network Infrastructure: Dynamic Host Configuration Protocol (DHCP) -
Recognize and troubleshoot DHCP problems on a Windows Server.
* CIS-017D - Windows Server Network Infrastructure: Domain Name Server (DNS) services - Install and
configure DNS services.
* CIS-017D - Windows Server Network Infrastructure: Routing and Remote Access. - Troubleshoot and
resolve user access to network via remote access services.
* CIS-017E - Exchange Server: Microsoft Exchange Server setup. - Compare and contrast Exchange
Server configurations needed for coexistence with other Exchange Server organizations,
* CIS-017E - Exchange Server: Microsoft Exchange Server Security. - Explain the recipient policies, use
objects, distribution and security groups, contacts and address lists.
* CIS-017E - Exchange Server: Monitoring Microsoft Exchange Servers. - Perform troubleshooting,
management, and monitoring of public folders, virtual servers, front end and backend servers, and
connectivity.
* CIS-018A - Cisco Network Essentials: Data link and network addresses. - Compare and contrast key
differences between datalink and network addresses in the LAN.
* CIS-018A - Cisco Network Essentials: Data encapsulation. - Define and explain the five conversion
steps of data and cancellation.
* CIS-018A - Cisco Network Essentials: IP address classes. - Identify and explain the different classes of
IP addresses, including subnet masking and link-level protocols.
* CIS-018A - Cisco Network Essentials: Network layer protocols. - Given a scenario on the functions of
TCP IP Network-layer protocols; analyze where problems are likely to occur in a LAN or WAN.
* CIS-018A - Cisco Network Essentials: OSI Model - Identifying and describe the basic functions of the
OSI model.
* CIS-018B - Cisco Router and IOS Software: Router elements. - Disassembled and reassemble a router.
* CIS-018B - Cisco Router and IOS Software: Network Services. - Describe connectionless and
connection oriented Network Services. Compare and contrast they are key differences.
* CIS-018B - Cisco Router and IOS Software: Cisco IOS software. - Configure a router for privileged exec
mode and analyze IOS commands for router setup.
* CIS-018B - Cisco Router and IOS Software: RIP and IGRP routing protocols. - Recognize problems that
occur after adding RIP and IGRP routing protocols to a router configuration.
* CIS-018C - Cisco Local Area Network Design: LAN switching. - Describe the benefits of network
segmentation with bridges, routers, and switches.
* CIS-018C - Cisco Local Area Network Design: Interior Gateway Routing Protocol - Setup an Interior
Gateway Routing Protocol configuration
* CIS-018C - Cisco Local Area Network Design: Virtual LANs. - Describe the benefits of virtual LANs.
* CIS-018D - Cisco Wide Area Network Design: WAN topology and services - Differentiate between
different WAN services, for example, Link Access Procedure D-channel (LAPD), Frame Relay, Integrated
Services Digital Network (ISDN), high-level data link control (HDLC), Point-to-Point (PPP), and disk-on-
demand routing (DDR).
* CIS-018D - Cisco Wide Area Network Design: Frame relay. - Recognize key Frame Relay terms of
features.
* CIS-018D - Cisco Wide Area Network Design: Monitoring frame relay - List commands to monitor
frame relay operations in routers.
* CIS-020 - XML Fundamentals: Links - 4. Create XML documents that differentiate between internal
and external links.
* CIS-020 - XML Fundamentals: Schema - 5. Describe the XML schema necessary to translate data into
other languages.
* CIS-020 - XML Fundamentals: Namespace - 6. Describe the purpose of XML namespaces and
illustrate their usage.
* CIS-022 - Database Technology: Stored Procedures - 4. Demonstrate using SQL and Stored
Procedures to implement a relational database.
* CIS-023 - Javascript Programming: Structured Programming - 1. Construct JavaScript web pages using
Decision, Loop structures and Frames.
* CIS-023 - Javascript Programming: Encapsulation & errors - 2. Describe Encapsulation and
differentiate between run-time errors and logic errors.
* CIS-023 - Javascript Programming: Image Caching - 3. Compare and contrast the difference between
Text-Level and Block-Level elements used in image caching.
* CIS-023 - Javascript Programming: Forms - 5. Compare and contrast JavaScript primary and
secondary elements used in Forms.
* CIS-023 - Javascript Programming: Database & Cookies - 6. Describe JavaScript database table access
and the use of cookies.
* CIS-036 - Web 2.0 Programming: Ajax - 2. Apply the crucial features of Ajax
* CIS-036 - Web 2.0 Programming: Rich Client - 3. Illustrate a Rich Client
* CIS-041 - Introduction to Computer Information Systems: Utilize Terminology - Utilize appropriate
computer terminology.
* CIS-041 - Introduction to Computer Information Systems: Identify Components - Identify various
components of an information system (hardware and software).
* CIS-041 - Introduction to Computer Information Systems: Differentiate Software - Differentiate
system software from application software.
* CIS-041 - Introduction to Computer Information Systems: Application Software - Utilize application
software such as word processing, database, and presentation graphics.
* CIS-041 - Introduction to Computer Information Systems: Programming - Develop simple computer
programs using a programming language.
* CIS-041 - Introduction to Computer Information Systems: Numbering Systems - Illustrate computer
number coding systems.
* CIS-041 - Introduction to Computer Information Systems: Society Issues - Describe the societal and
privacy issues of information systems.
* CIS-041 - Introduction to Computer Information Systems: Problem Solving - Demonstrate the ability
to problem solve and troubleshoot common computer problems related to word processing,
spreadsheets, database, presentation graphics and the Internet.
* CIS-041 - Introduction to Computer Information Systems: Communication Concepts - Students
Interpret technology communication concepts including wired and wireless networks, servers and
clients, users interfaces, operating systems, applications, utilities, and programming languages.
* CIS-054 - C/C++ Programming: Develop solutions - 1. Analyze simple and complex programming
problems and develop software solutions
* CIS-055 - Data Structures: Data Structures - 1. Demonstrate an understanding of essential data
structures including arrays, linked lists, stacks and queues, binary and advanced trees, graphs and hash
tables.
* CIS-055 - Data Structures: Algorithms - 2. Demonstrate an understanding of well-known algorithms
including searches (linear and binary), sorting (selection, insertion, bubble, merge, quick, and heap), and
recursion (factorial, Fibonacci and Towers of Hanoi).
* CIS-055 - Data Structures: Evaluate algorithms - 3. Compare and contrast data structure and
algorithm performance using Big-O terminology and evaluate best choices for software problems.
* CIS-055 - Data Structures: Design Solutions - 4. Apply data structure theory and algorithm
development techniques to design programming solutions and measure their effectiveness.
* CIS-055 - Data Structures: High Level Analysis - 5. Explain fundamental and advanced data structure
concepts and use to apply higher level data analysis.
* CIS-059 - Object Oriented Programming Using C++: Design Classes - 1. Design class definitions used to
instantiate objects incorporating data attributes and class methods that are used to define components
in Object Oriented Programming.
* CIS-059 - Object Oriented Programming Using C++: Modules - 2. Differentiate programs into modules
using design abstraction and abstract data types (ADT).
* CIS-059 - Object Oriented Programming Using C++: Functions - 3. Create functions with different
return types as well as different and optional input arguments.
* CIS-059 - Object Oriented Programming Using C++: Overload & Override - 4. Implement solutions
using overloaded and overridden functions with different parameter signatures.
* CIS-059 - Object Oriented Programming Using C++: Inheritance - 5. Design inherited and derived
classes from more generic base classes.
* CIS-059 - Object Oriented Programming Using C++: Derived Classes - 5. Design inherited and derived
classes from more generic base classes.
* CIS-059 - Object Oriented Programming Using C++: Polymorphism - 6. Create dynamic objects that
are instantiated during run-time and develop solutions using polymorphism.
* CIS-062A - Introduction to PC Hardware and Diagnostics: Components of a PC - Identify the
components of a PC and their functions.
* CIS-062A - Introduction to PC Hardware and Diagnostics: Recognize diverse computer - Recognize
diverse computer architectures and implementations.
* CIS-062B - A+ Core PC Hardware Technology: PC Hardware - Recognize major PC hardware
components.
* CIS-062B - A+ Core PC Hardware Technology: Troubleshooting, Repair & Maintenance - Given a
scenario, explain the troubleshooting, repair and maintenance process.
* CIS-062B - A+ Core PC Hardware Technology: Explain and interpret a problem scenario. - Given a
scenario, explain and interpret common hardware and operating system symptoms and their causes.
* CIS-062C - A+ Core PC Operating Systems Technology: Explain and interpret a scenario. - Given a
scenario, explain and interpret common hardware and operating system symptoms and their causes.
* CIS-062C - A+ Core PC Operating Systems Technology: Windows Operating Systems - Compare and
contrast the different Windows Operating Systems and their features * CIS-068 - Administering
Microsoft SQL Server: Microsoft SQL server setup. - Perform installation or upgrade, setup and
configuration of Microsoft SQL server.
* CIS-068 - Administering Microsoft SQL Server: Windows server integration. - Demonstrate
understanding of SQL server integration with Windows Server.
* CIS-068 - Administering Microsoft SQL Server: Microsoft SQL server login. - Demonstrates
understanding of SQL server login and SQL server database user login.
* CIS-073 - Visual Basic Programming: Forms - 1. Create single-form and multi-form application menus.
* CIS-073 - Visual Basic Programming: Procedures & Functions - 3. Analyze and use sub procedures and
function procedures.
* CIS-073 - Visual Basic Programming: OOP - 4. Create an Object Oriented Program (OOP).
* CIS-073 - Visual Basic Programming: Arrays - 5. Design and test applications using arrays.
* CIS-073 - Visual Basic Programming: Database - 6. Create a program that accesses a database using
Visual Basic.
* CIS-084 - Java Programming: Console & GUI - 1. Create console and Graphical User Interface (GUI)
programs using sequence, selection and repetition.
* CIS-084 - Java Programming: Structured Programming - 2. Create console-based programs using
structured programming techniques including sequence, selection, and repetition.
* CIS-084 - Java Programming: OOP - 5. Construct programs using object oriented programming (OOP)
techniques.
* CIS-084 - Java Programming: File Access - 6. Create programs that use sequential and random access
files.
* CIS-157 - Introduction to UNIX: Script files - 4. Create simple script files for the Bourne or BASH shell
using pipes, filters, redirection, and regular expressions.
* CIS-158 - Unix System Administration: Script files - 3. Create shell scripts to automate administrative
tasks.
3. How have Student Learning Outcome (SLO) assessments and program data been utilized to improve instruction in the program?
Certification Examinations Data on student successes that relate to certifications is not obtainable. Program owners such as CompTIA , Cisco, and Microsoft charge fees for this information and SJCC does not have the means to capture this data. Future program review updates will address this data gap as funding becomes available to subscribe to the related databases.
4. How is data collected on student satisfaction of your program? To what extent are students satisfied? How is this feedback used in program enhancement and revision?
Generally for CIS classes, data is collected through student evaluations conducted before the end of each class. This feedback is reported to the Dean and is used to establish instructor
effectiveness and student satisfaction with instructional support and facilities. For CA classes, students in the open entry open exit classes (CA 20D, 30A, 40D, 45D, 50D, 55D, 60D, 65D, 70D, 75D, 80D, 302, 303, 304, 305, and 306) complete a course evaluation form at the end of the course. This data is collected and reviewed by all of the lab instructors. Before the new semester, instructors meet at a department meeting or during Professional Improvement Day to discuss the evaluations. Based on this feedback from students who have completed the course, suggestions and improvement are communicated and applied in the new semester.
PART FOUR: STRATEGIC PLANNING
1. Date of last Comprehensive Program Review. The date of the last CA/CIS Comprehensive Program Review was December 23, 2010.
2. Describe any changes in the program that have occurred since the last Comprehensive Program Review. (See intervening Annual Program Reviews.) One CA full time faculty and One CIS full time faculty retired in May 2013. That left one full time faculty for combined CA/CIS programs coverage. Recent faculty hiring decisions in SJCC Academic Senate and SJCC College President office clearly indicated that the 85% of all CA/CIS programs will be taught by adjunct faculty for the foreseeable future. San Jose City College has lost several key technology partnerships. This institution is no longer and authorize Microsoft Training partner. (Microsoft IT) We also no longer actively subscribing to the Microsoft Academic Alliance program which offered free software to our students taking technology courses. We are currently in violation of our partnership agreement with Cisco Systems for failing to maintain the equipment standards required for Cisco Academies. Cancellation of this partnership will immediately result in cancellation of all Cisco courses. And lastly, our EMC partnership alliance has been canceled due to failure to deliver any courses for their curriculum in the past year. CompTIA A+ certification program has been realigned to have students purchase the required online access certification prep testing and online support. This program will continue as before.
3. What are the current strengths of the program? Include faculty and staff training, projects and other achievements.
2014 CA/CIS Faculty and Staff (*= full time)
Staff: Joe Lugo Jr. CIS Instructor: Samir Abboud
Staff: <vacant> CIS Instructor: Kerry Hayes
Staff: <vacant> CIS Instructor: Philip C. Tayco
Staff: <vacant> CIS Instructor: Dan McElroy
CA Instructor: Sharon Youngblood CIS Instructor: Srinivasan Mandyam
CA Instructor: William Ho CIS Instructor: Kidane Sengal
CA Instructor: Gerry Weiner CIS Instructor: Yeheyis Workeneh
CA Instructor: Janis Patellaro CIS Instructor: Majid Tajrishi
CA Lab Tech: Meeta Upadhyayu CIS Instructor: Larry Gee
*CA Lab Tech: <vacant> CIS Instructor: Hann So
*CA Instructor: <vacant> CIS Instructor: Tom Kozlowski
*CA Instructor: <vacant> *CIS Instructor: Clem Lundie
*CA Instructor: <vacant> *CIS Instructor: <vacant>
*CIS Instructor: <vacant>
4. What changes to the program do you plan to (would you like to) implement before the next Comprehensive Program Review? The CA/CIS department plan to implement several new Apple software development courses to address requests from the CIS/CA advisory committee and interested parties in our community. Several essential resources have been acquired. Three Macintosh Pro laptops, three iPads, and VPAA approval for APPLE Academic Developers account. Key APPLE software and textbooks will be acquired as soon as funds are available before the next Comprehensive Program Review.
5. How will these changes impact student success, instructional techniques, and course offerings? No impact to student success, instructional techniques, or course offerings is anticipated by these changes.
6. What are the budgetary implications? CIS/CA requested $101,788.00 budget funding for 2013-2014. We received $0 to meet CA/CIS program needs. There are no plans to submit any CA/CIS budget requirement for 2014-2015.
7. Please address projected needs in the following areas and indicate how each will support Program and College Goals. Include information on current status and projected needs.
STAFFING
Current faculty (17) and staffing (1) does an adequate job maintaining current program levels however all programs are experiencing growth. Projected CA/CIS programs growth will exceed current staffing levels by 2015.
CA needs 3 staff positions filled NLT 2015; 1 Lab Tech position filled NLT 2015; 3 F/T Instructor positions filled NLT 2015. CIS needs 3 F/T Instructor positions filled 2015
FACILITIES
Facilities are adequate.
LIBRARY
Library access and resources are above average and fully available for CA/CIS students.
EQUIPMENT
CA/CIS lab equipment is under the custodianship of ITSS.
TECHNOLOGY
Technology management is under the leadership of ITSS.