2012_vet_cat

www.mcgraw-hill.com.au/vet

McGraw-HillEducationContact information

Your local McGraw-Hill VET Education consultant

National Sales Manager (AUS & NZ)

Nick Dallas [email protected] 0403 047 063

NSW/ACT Ziad Haidar [email protected] 0408 237 948

VIC/TAS/SA Dorothy Bakens [email protected] 0411 876 552

QLD/NT Nick Dallas [email protected] 0411 599 507

WA Kathy Bushby [email protected] 0411 599 937

McGraw-Hill Education contact details

Phone 02 9900 1888

Fax 02 9900 1980

Mail McGraw-Hill Australia Pty LtdLocked Bag 2233North Ryde BC NSW 1670

Email [email protected]

Website www.mcgraw-hill.com.au/vet

Follow us on Facebookwww.facebook.com/mhvet

VET 2012 catalogue_final.indd 2-3 25/11/11 12:31 PM

Digital Solutions

Online Learning CentresMost McGraw-Hill Education texts are accompanied by an Online Learning Centre (OLC), a text-specific website hosting digital learning resources. These include interactive resources for students and password-protected resources for adopting lecturers. Resources include:

Instructor Resource/Solutions Manuals Lesson plans, teaching notes and solutions to help instructors get the most out of McGraw-Hill

textbooks

PowerPoint slides Chapter summaries that can be used in class or as a revision tool

EZTest Online A powerful and easy to use assignment builder supporting McGraw-Hill textbooks. Assignments

can be built in 4 easy steps with the options of editing or adding your own questions. Deliver within EZTest Online or opt for one-click export to MS Word, Blackboard or Moodle learning management platforms

Artwork library A selection of image files from the text that can be used by instructors to help deliver their course

VitalSource eBooksSelected McGraw-Hill Australia titles are available via Vitalsource Bookshelf—the most advanced eBook software in the world. You get three-way access to your books: download, online and mobile. Take and share notes, search and highlight content. Titles available as eBooks are marked in this catalogue with

Connect PlusMcGraw-Hill’s Connect Plus Automotive prepares students for success. It is a web-based assignment and assessment platform for Automotive Mechanics, 8th edition by Ed May and Les Simpson. An eBook is integrated within the Connect platform which allows the questions and activities to be directly linked to the text’s content. Interactive digital tools connect students to their coursework and powerful management features let instructors spend less time administrating and more time teaching.

Easy to use and manage, Connect Plus Automotive is flexible enough to suit all levels of technology infrastructure and requirements. To find out more about Connect Plus go to www.mcgraw-hillconnect.com. For more information on Automotive Mechanics, 8th edition turn to pg 4.

McGraw-Hill Create™

The future of custom publishing is here—‘Create what you’ve only imagined’.

McGraw-Hill Create™ is a self-service website with a powerful search engine that allows instructors to create customised textbooks within minutes. This innovative system allows you to pick and choose content from any McGraw-Hill VET, Higher Education, Professional or Medical title as well as including your own course notes to create a textbook that is perfect for any course. McGraw-Hill Create books are available in print or eBook and can be personalised with your institution’s logo and your choice of cover.

For more information visit www.mcgraw-hill.com.au/digital

Contents

Training Packages Correlation Grid 2

Automotive Industry Retail Service and Repair 4

Business Services 6

Construction, Plumbing and Services 11

Electrotechnology 13

Financial Services 16

Graphic Art 20

Information and Communications Technology 21

Manufacturing 22

Metal and Engineering 23

Retail Services 29

Music 29

Tourism, Hospitality and Events 30

Training and Education 31

Transport and Logistics 31

Index by Author 32

Contact Information Back Cover

Digital Solutions

Online Learning CentresMost McGraw-Hill Education texts are accompanied by an Online Learning Centre (OLC), a text-specific website hosting digital learning resources. These include interactive resources for students and password-protected resources for adopting lecturers. Resources include:

Instructor Resource/Solutions Manuals Lesson plans, teaching notes and solutions to help instructors get the most out of McGraw-Hill

textbooks

PowerPoint slides Chapter summaries that can be used in class or as a revision tool

EZTest Online A powerful and easy to use assignment builder supporting McGraw-Hill textbooks. Assignments

can be built in 4 easy steps with the options of editing or adding your own questions. Deliver within EZTest Online or opt for one-click export to MS Word, Blackboard or Moodle learning management platforms

Artwork library A selection of image files from the text that can be used by instructors to help deliver their course

VitalSource eBooksSelected McGraw-Hill Australia titles are available via Vitalsource Bookshelf—the most advanced eBook software in the world. You get three-way access to your books: download, online and mobile. Take and share notes, search and highlight content. Titles available as eBooks are marked in this catalogue with

Connect PlusMcGraw-Hill’s Connect Plus Automotive prepares students for success. It is a web-based assignment and assessment platform for Automotive Mechanics, 8th edition by Ed May and Les Simpson. An eBook is integrated within the Connect platform which allows the questions and activities to be directly linked to the text’s content. Interactive digital tools connect students to their coursework and powerful management features let instructors spend less time administrating and more time teaching.

Easy to use and manage, Connect Plus Automotive is flexible enough to suit all levels of technology infrastructure and requirements. To find out more about Connect Plus go to www.mcgraw-hillconnect.com. For more information on Automotive Mechanics, 8th edition turn to pg 4.

McGraw-Hill Create™

The future of custom publishing is here—‘Create what you’ve only imagined’.

McGraw-Hill Create™ is a self-service website with a powerful search engine that allows instructors to create customised textbooks within minutes. This innovative system allows you to pick and choose content from any McGraw-Hill VET, Higher Education, Professional or Medical title as well as including your own course notes to create a textbook that is perfect for any course. McGraw-Hill Create books are available in print or eBook and can be personalised with your institution’s logo and your choice of cover.

For more information visit www.mcgraw-hill.com.au/digital

Contents

Training Packages Correlation Grid 2

Automotive Industry Retail Service and Repair 4

Business Services 6

Construction, Plumbing and Services 11

Electrotechnology 13

Financial Services 16

Graphic Art 20

Information and Communications Technology 21

Manufacturing 22

Metal and Engineering 23

Retail Services 29

Music 29

Tourism, Hospitality and Events 30

Training and Education 31

Transport and Logistics 31

Index by Author 32

Contact Information Back Cover

Automotive Mechanics 8e May & SimpsonAUR05 Automotive Industry Retail, Service and Repair

Approach to Automotive May & SimpsonOfffiice Skills 5e Horsfall & Turner

BSB07 Business ServicesMarketing 7e RixConsumer Behaviour 2e WebbManagement Strategies and Skills Dwyer & HopwoodPlumbing Services Series Puffett et al CPC08 Construction Plumbing and ServicesElectrical Wiring Practice 7e Pethebridge & Neeson

UEE07 ElectrotechnologyElectrical Principles for the Electrical Trades 6e Jenneson & HarperEconomics for Business 4e Fraser, Gionea & Fraser

FNS10 Financial ServicesComputer Accounting using MYOB 13e Neish & KahwatiManagement Accounting 3r Neish & BanksFinancial Accounting MillsFundamentals of Business Law 7e Barron{Graphic Design} Australian Style Manual Barnum et al CUV03 Visual Arts, Craft and Design Training Package Engineering Drawing 8e Boundy

MEM05 Metal and EngineeringMathematics for Technicians 7e Alldis & KellyRetail Services, Perlitz, Hill & Coxhill SIR11 Retail ServicesEvent Management Wrathall & Gee SIT07 Tourism, Hospitality and EventsVocational Training and Assessment Hill, Hill & Pertliz TAE10 Training and EducationA Framework for Supply Chains Oakden & Leonaite TLI07 Transport and Logistics

Training Packages Correlation Grid

Automotive Mechanics 8e May & SimpsonAUR05 Automotive Industry Retail, Service and Repair

Approach to Automotive May & SimpsonOfffiice Skills 5e Horsfall & Turner

BSB07 Business ServicesMarketing 7e RixConsumer Behaviour 2e WebbManagement Strategies and Skills Dwyer & HopwoodPlumbing Services Series Puffett et al CPC08 Construction Plumbing and ServicesElectrical Wiring Practice 7e Pethebridge & Neeson

UEE07 ElectrotechnologyElectrical Principles for the Electrical Trades 6e Jenneson & HarperEconomics for Business 4e Fraser, Gionea & Fraser

FNS10 Financial ServicesComputer Accounting using MYOB 13e Neish & KahwatiManagement Accounting 3r Neish & BanksFinancial Accounting MillsFundamentals of Business Law 7e Barron{Graphic Design} Australian Style Manual Barnum et al CUV03 Visual Arts, Craft and Design Training Package Engineering Drawing 8e Boundy

MEM05 Metal and EngineeringMathematics for Technicians 7e Alldis & KellyRetail Services, Perlitz, Hill & Coxhill SIR11 Retail ServicesEvent Management Wrathall & Gee SIT07 Tourism, Hospitality and EventsVocational Training and Assessment Hill, Hill & Pertliz TAE10 Training and EducationA Framework for Supply Chains Oakden & Leonaite TLI07 Transport and Logistics

Training Packages Correlation Grid

Automotive Industry Retail, Service and Repair

Automotive Mechanics 8th edition

Ed May & Les SimpsonAutomotive Mechanics is the market leading Australian automotive text that is a widely used and invaluable resource for all automotive students and technicians. The two volumes cover principles, applications and general servicing requirements that relate to passenger and light commercial vehicles.

These texts engage students by providing simple explanations, practical applications and end-of-chapter review questions. A wealth of detailed full-colour diagrams, photographs and point-of-view instructional videos (available on the Online Learning Centre) clearly illustrate the presented theory equipping students with the skills they need for a career as an automotive mechanic.

The authors Ed May and Les Simpson both have extensive and varied industry experience as automotive mechanics as well as many years of teaching experience in TAFEs throughout Australia.

Heavy Vehicle MechanicsDr Ian NicholsonHeavy Vehicle Mechanics provides information on coaches and on-road trucks that is suitable for use with trade and advanced trade courses in TAFE colleges. The text includes terminology, basic principles, construction and operation of systems and components, as well as diagnosis and service. Heavy Vehicle Mechanics includes multiple illustrations, diagrams, tables and incorporates a discussion on relevant legislation.

9780074520819

Diesel Mechanics 4th edition

Erich Schulz & Ben EvridgeDiesel Mechanics takes a hands-on approach with procedures and techniques needed to diagnose, repair, troubleshoot and maintain diesel engines in the real world.

Including nearly 200 illustrations, the workbook provides practical workshop assignments that parallel and complement activities within the text.

Text | 9780028034621 Text & Workbook | 9780077238780

Approach to AutomotiveEd May & Les SimpsonApproach to Automotive has been adapted for schools from the classic McGraw-Hill Australia text Automotive Mechanics by Ed May and Les Simpson. Incorporating up-to-date material from the 8th edition, it addresses the essential components of the VET in Schools program.

KEY FEATURES

Written specifically for the VET in Schools program, aligned to the AUR05 Automotive Industry Retail, Service and Repair Training Package

Fully Australian content and safety standards

Safety tips and handy hints throughout the book broaden students’ knowledge in each subject area and offer practical advice

Engaging full-colour graphics and photographs enrich the learning experience

Spiral binding allows for ease of use and PVC cover protects the binding

9780070271913

KEY FEATURES

Mapped to competencies in the AUR05 Automotive Industry Retail, Service and Repair Training Package. A full competency grid is available in the text and on the Online Learning Centre

Coverage of the latest developments in new automotive technology, digital and audio technology, workshop safety and environmental issues

ONLINE LEARNING CENTRE

Over 40 point-of-view instructional videos Instructor Resource Manual EZTest Online Image Library

Connect Plus Automotive Less managing, more teaching, greater learningConnect Plus Automotive is a unique online assignment and assessment platform that is perfect for instructors and students embracing eLearning. Connect Plus Automotive offers an extensive online assessment tool with automatic grading, plus an integrated eBook for 24/7 access to the text. For a detailed product demonstration visit www.mcgraw-hillconnect.com

Volume 1 | 9780070271876Volume 2 | 9780070271883Vols 1 + 2 Shrinkwrap | 9780070285613www.mhhe.com/au/may8e

A motor vehicle that combines two or more power sources that can directly or indirectly drive a vehicle is a hybrid. Most hybrid cars on the road are petrol-electric hybrids, although there are also diesel-electric hybrid cars.

The petrol or diesel engine is used when more power is required and the electricity is used when less power is required. For instance, when the engine is fi rst started, the engine is idling or decelerating the electrical power source is used. When the driver requires more power to increase speed or quick acceleration the petrol or diesel system is utilised.

With the high technology of control systems and the operation of these engines with assistance from transmission designs and regenerative braking systems, these systems are better for the environ-

ment; they use less fuel and emit less harmful emissions.

Most of the major vehicle manufactures, including Ford, GM, Toyota/Lexus, Honda and others have vehicles available with hybrid technology.

There are many hybrid systems used by vehicle manufacturers so it is not possible to cover the full variety. This chapter explores the hybrid systems using a general approach.

Hybrid system componentsThe main parts of the basic hybrid arrangement are shown in Figure 18.2.

Main hybrid system components1 Petrol or diesel engine

The main engines for hybrid vehicles are typical petrol and diesel engines. Refer to those chapters for the operation and further information.

2 Main and recharge motorsThe electric motor and generator on a hybrid car are very sophisticated components using advanced electronic controls and very high voltage to act as a motor to drive the vehicle and acting as a generator to charge the battery source.

3 InverterThe electric inverter, located above the transaxle, is used to convert DC and AC current between the

Figure 18.1 Hybrid engine bay HONDA

2 1 1 12 11 10

4 5 6 7 8 9

Figure 18.2 Skeletal arrangement of a hybrid-powered vehicle 1 hybrid vehicle, 2 electric-motor assembly, 3 radiator, 4 engine, 5 front brake, 6 front hub, 7 wheel, 8 steering assembly, 9 fuel line, 10 high-voltage battery, 11 fuel tank, 12 power cable

388 PART 4 • ALTERNATIVE DRIVE SYSTEMS

18 - May Automotive - Vol 2 8e.indd 388 14/9/09 2:51:48 PM

Automotive

Automotive Mechanics 8th edition

Ed May & Les SimpsonAutomotive Mechanics is the market leading Australian automotive text that is a widely used and invaluable resource for all automotive students and technicians. The two volumes cover principles, applications and general servicing requirements that relate to passenger and light commercial vehicles.

These texts engage students by providing simple explanations, practical applications and end-of-chapter review questions. A wealth of detailed full-colour diagrams, photographs and point-of-view instructional videos (available on the Online Learning Centre) clearly illustrate the presented theory equipping students with the skills they need for a career as an automotive mechanic.

The authors Ed May and Les Simpson both have extensive and varied industry experience as automotive mechanics as well as many years of teaching experience in TAFEs throughout Australia.

Heavy Vehicle MechanicsDr Ian NicholsonHeavy Vehicle Mechanics provides information on coaches and on-road trucks that is suitable for use with trade and advanced trade courses in TAFE colleges. The text includes terminology, basic principles, construction and operation of systems and components, as well as diagnosis and service. Heavy Vehicle Mechanics includes multiple illustrations, diagrams, tables and incorporates a discussion on relevant legislation.

9780074520819

Diesel Mechanics 4th edition

Erich Schulz & Ben EvridgeDiesel Mechanics takes a hands-on approach with procedures and techniques needed to diagnose, repair, troubleshoot and maintain diesel engines in the real world.

Including nearly 200 illustrations, the workbook provides practical workshop assignments that parallel and complement activities within the text.

Text | 9780028034621 Text & Workbook | 9780077238780

Approach to AutomotiveEd May & Les SimpsonApproach to Automotive has been adapted for schools from the classic McGraw-Hill Australia text Automotive Mechanics by Ed May and Les Simpson. Incorporating up-to-date material from the 8th edition, it addresses the essential components of the VET in Schools program.

KEY FEATURES

Written specifically for the VET in Schools program, aligned to the AUR05 Automotive Industry Retail, Service and Repair Training Package

Safety tips and handy hints throughout the book broaden students’ knowledge in each subject area and offer practical advice

Engaging full-colour graphics and photographs enrich the learning experience

Spiral binding allows for ease of use and PVC cover protects the binding

9780070271913

KEY FEATURES

Mapped to competencies in the AUR05 Automotive Industry Retail, Service and Repair Training Package. A full competency grid is available in the text and on the Online Learning Centre

Coverage of the latest developments in new automotive technology, digital and audio technology, workshop safety and environmental issues

ONLINE LEARNING CENTRE

Over 40 point-of-view instructional videos Instructor Resource Manual EZTest Online Image Library

Connect Plus Automotive Less managing, more teaching, greater learningConnect Plus Automotive is a unique online assignment and assessment platform that is perfect for instructors and students embracing eLearning. Connect Plus Automotive offers an extensive online assessment tool with automatic grading, plus an integrated eBook for 24/7 access to the text. For a detailed product demonstration visit www.mcgraw-hillconnect.com

Volume 1 | 9780070271876Volume 2 | 9780070271883Vols 1 + 2 Shrinkwrap | 9780070285613www.mhhe.com/au/may8e

A motor vehicle that combines two or more power sources that can directly or indirectly drive a vehicle is a hybrid. Most hybrid cars on the road are petrol-electric hybrids, although there are also diesel-electric hybrid cars.

The petrol or diesel engine is used when more power is required and the electricity is used when less power is required. For instance, when the engine is fi rst started, the engine is idling or decelerating the electrical power source is used. When the driver requires more power to increase speed or quick acceleration the petrol or diesel system is utilised.

With the high technology of control systems and the operation of these engines with assistance from transmission designs and regenerative braking systems, these systems are better for the environ-

ment; they use less fuel and emit less harmful emissions.

Most of the major vehicle manufactures, including Ford, GM, Toyota/Lexus, Honda and others have vehicles available with hybrid technology.

There are many hybrid systems used by vehicle manufacturers so it is not possible to cover the full variety. This chapter explores the hybrid systems using a general approach.

Hybrid system componentsThe main parts of the basic hybrid arrangement are shown in Figure 18.2.

Main hybrid system components1 Petrol or diesel engine

The main engines for hybrid vehicles are typical petrol and diesel engines. Refer to those chapters for the operation and further information.

2 Main and recharge motorsThe electric motor and generator on a hybrid car are very sophisticated components using advanced electronic controls and very high voltage to act as a motor to drive the vehicle and acting as a generator to charge the battery source.

3 InverterThe electric inverter, located above the transaxle, is used to convert DC and AC current between the

Figure 18.1 Hybrid engine bay HONDA

2 1 1 12 11 10

4 5 6 7 8 9

Figure 18.2 Skeletal arrangement of a hybrid-powered vehicle 1 hybrid vehicle, 2 electric-motor assembly, 3 radiator, 4 engine, 5 front brake, 6 front hub, 7 wheel, 8 steering assembly, 9 fuel line, 10 high-voltage battery, 11 fuel tank, 12 power cable

388 PART 4 • ALTERNATIVE DRIVE SYSTEMS

18 - May Automotive - Vol 2 8e.indd 388 14/9/09 2:51:48 PM

Automotive

Business Services

Marketing a Practical Approach 7th edition

Peter RixMarketing: a Practical Approach has a successful, award-winning pedigree—for 20 years it has provided marketing students with a comprehensive, no-nonsense presentation of the principles of modern marketing. It is ideal for students of Certifififif icate IV and Diploma of Marketing in the BSB07 Business Services Training Package. Featuring a wealth of colour photographs of contemporary marketing campaigns, students are able to engage with material and examples they are familiar with. This edition has been completely revised and updated to suit the rapidly evolving nature of marketing and the needs of today’s VET students.

KEY FEATURES

Covers marketing in the digital era, retailing and globalisation

Each chapter contains snapshots of current, real-life marketing campaigns

Attractive full-colour design, teamed with a wealth of tables and diagrams that create an engaging and accessible text for today’s VET students

Online Learning Centre

Instructor Resource Manual EZTest Online PowerPoint slides Videos (with accompanying notes) Marketing Plan worksheets Artwork Library Extra Case studies and activities

Text | 9780070287006eBook | 9780071016124www.mhhe.com/au/rix7e

1 0 4 PA R T O N E M O D E R N M A R K E T I N G

S E L L I N G T H A T P R E T E N D S T O B E R E S E A R C H

• Recently, your firm participated in a trade show. You asked visitors to the stand to complete a survey on their views of aspects related to your industry. The survey was the brainchild of your firm’s marketing manager, who saw it as a good opportunity to better understand your customers. Before handing the completed surveys to the marketing manager, you took note of respondents’ contact details as possible future leads. Was your action ethical?

• Recently, in a shopping centre, you were approached by a well-dressed young woman who asked for your cooperation in research she was conducting into people’s holiday preferences. You agreed and she conducted a short survey during which you revealed a number of personal details, including your salary level and contact details. Two weeks later you received a phone call from a firm selling holiday time-share accommodation. Was each firm’s action ethical?

E T H I C A L I N S I G H T S

• Methodology. A detailed description of the research methods and tools used. • Findings. A detailed analysis of the findings and what they mean. This analysis

should also include any qualifications—acknowledgments of problems or faults in the research process. Examples might include a comment that a small but significant proportion of respondents misinterpreted a question, or that the weather was unexpectedly hot or wet on one of the interview days,

ON THE STREETMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRKKKKKKKKKKKKKKKKKKKKKKKKKKEEEEEEEEEEETTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTIIIIIIIINNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOMMMAAARRRKKKEEETTTIIINNNGGG OOOMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRKKKKKKKKKKKKKKEETTTTTTTTTTTTTTTTTTTTTTTIIIIINNNNNNNNNNNNNNNNNNNNNNGGGGGGGGGGGGGGGGGGGGGGGGGGG OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO M A R K E T I N G O N T H E S T R E E T

Is there enough consumer demand for another CBD shopping complex? If so, exactly what goods and services do shoppers want to buy there, and how, and when? These are the questions marketing research tries to analyse in order to reduce business risk.

ONNN TTTHHHEEE SSSTTRREEEETT OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

EIEEIE T H I C A L IH I C A L

rix87006_ch03_076-112.indd 104 6/17/10 5:59 PM

Ofifffiice Skills Marketing

Occupational Health and SafetyMargaret Stewart & Frank HeyesOccupational Health and Safety takes an organisational approach to hazard identification, risk assessment and control, rather than focusing on hazards individually. It is especially suited to business and financial services, as each chapter relates OHS theory and application to real workplace practice and scenarios. Students are encouraged to demonstrate competency by employing evidence portfolios, learning journals, role plays, demonstrations and third-party reports. Key learning tools, such as tables, forms, practical examples and activities, help students complete each module.

9780074712634 www.mhhe.com/au/stewart

Offfifi fiice Skills a Practical Approach 5th edition

Margaret Horsfall & Sharon TurnerOfffifi fiice Skills: a Practical Approach appeals to students through its practical, hands-on approach and clear, attractive design. Features such as case studies, real-life examples, practical work tasks, knowledge questions and an integrated workbook allow students to reinforce their understanding of the material covered.

Each of the three books in this series covers a different level of the TAFE and VET in Schools Certifications for Business and Business Administration. Book 1 covers Certifififif icate I in Business, Book 2 Certifififif icate II and Book 3 Certifififif icate III.

KEY FEATURES

Each chapter is mapped to the relevant competency of the BSB07 Business Services Training Package

Workbook sections are included within each bookAn abundance of diagrams and tables to aid visual learners

Instructor Resource Manual EZTest Online Case studies PowerPoint Slides Online chapters

Book 1 | 9780070277281Book 2 | 9780070277298Book 3 | 9780070277397www.mhhe.com/au/horsfall5e

Business Services

Marketing a Practical Approach 7th edition

Peter RixMarketing: a Practical Approach has a successful, award-winning pedigree—for 20 years it has provided marketing students with a comprehensive, no-nonsense presentation of the principles of modern marketing. It is ideal for students of Certifififif icate IV and Diploma of Marketing in the BSB07 Business Services Training Package. Featuring a wealth of colour photographs of contemporary marketing campaigns, students are able to engage with material and examples they are familiar with. This edition has been completely revised and updated to suit the rapidly evolving nature of marketing and the needs of today’s VET students.

KEY FEATURES

Covers marketing in the digital era, retailing and globalisation

Each chapter contains snapshots of current, real-life marketing campaigns

Attractive full-colour design, teamed with a wealth of tables and diagrams that create an engaging and accessible text for today’s VET students

Instructor Resource Manual EZTest Online PowerPoint slides Videos (with accompanying notes) Marketing Plan worksheets Artwork Library Extra Case studies and activities

Text | 9780070287006eBook | 9780071016124www.mhhe.com/au/rix7e

1 0 4 PA R T O N E M O D E R N M A R K E T I N G

S E L L I N G T H A T P R E T E N D S T O B E R E S E A R C H

• Recently, your firm participated in a trade show. You asked visitors to the stand to complete a survey on their views of aspects related to your industry. The survey was the brainchild of your firm’s marketing manager, who saw it as a good opportunity to better understand your customers. Before handing the completed surveys to the marketing manager, you took note of respondents’ contact details as possible future leads. Was your action ethical?

• Recently, in a shopping centre, you were approached by a well-dressed young woman who asked for your cooperation in research she was conducting into people’s holiday preferences. You agreed and she conducted a short survey during which you revealed a number of personal details, including your salary level and contact details. Two weeks later you received a phone call from a firm selling holiday time-share accommodation. Was each firm’s action ethical?

E T H I C A L I N S I G H T S

• Methodology. A detailed description of the research methods and tools used. • Findings. A detailed analysis of the findings and what they mean. This analysis

should also include any qualifications—acknowledgments of problems or faults in the research process. Examples might include a comment that a small but significant proportion of respondents misinterpreted a question, or that the weather was unexpectedly hot or wet on one of the interview days,

ON THE STREETMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRKKKKKKKKKKKKKKKKKKKKKKKKKKEEEEEEEEEEETTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTIIIIIIIINNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOMMMAAARRRKKKEEETTTIIINNNGGG OOOMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRKKKKKKKKKKKKKKEETTTTTTTTTTTTTTTTTTTTTTTIIIIINNNNNNNNNNNNNNNNNNNNNNGGGGGGGGGGGGGGGGGGGGGGGGGGG OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO M A R K E T I N G O N T H E S T R E E T

Is there enough consumer demand for another CBD shopping complex? If so, exactly what goods and services do shoppers want to buy there, and how, and when? These are the questions marketing research tries to analyse in order to reduce business risk.

ONNN TTTHHHEEE SSSTTRREEEETT OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

EIEEIE T H I C A L IH I C A L

rix87006_ch03_076-112.indd 104 6/17/10 5:59 PM

Ofifffiice Skills Marketing

Occupational Health and SafetyMargaret Stewart & Frank HeyesOccupational Health and Safety takes an organisational approach to hazard identification, risk assessment and control, rather than focusing on hazards individually. It is especially suited to business and financial services, as each chapter relates OHS theory and application to real workplace practice and scenarios. Students are encouraged to demonstrate competency by employing evidence portfolios, learning journals, role plays, demonstrations and third-party reports. Key learning tools, such as tables, forms, practical examples and activities, help students complete each module.

9780074712634 www.mhhe.com/au/stewart

Offfifi fiice Skills a Practical Approach 5th edition

Margaret Horsfall & Sharon TurnerOfffifi fiice Skills: a Practical Approach appeals to students through its practical, hands-on approach and clear, attractive design. Features such as case studies, real-life examples, practical work tasks, knowledge questions and an integrated workbook allow students to reinforce their understanding of the material covered.

Each of the three books in this series covers a different level of the TAFE and VET in Schools Certifications for Business and Business Administration. Book 1 covers Certifififif icate I in Business, Book 2 Certifififif icate II and Book 3 Certifififif icate III.

KEY FEATURES

Each chapter is mapped to the relevant competency of the BSB07 Business Services Training Package

Workbook sections are included within each bookAn abundance of diagrams and tables to aid visual learners

Instructor Resource Manual EZTest Online Case studies PowerPoint Slides Online chapters

Book 1 | 9780070277281Book 2 | 9780070277298Book 3 | 9780070277397www.mhhe.com/au/horsfall5e

Business Services

Selling Managing Customer Relationships 3rd edition

Peter RixSelling: Managing Customer Relationships focuses on the fundamentals of personal selling with an in-depth coverage of customer relationship management strategies and personal selling techniques for practical success in the field. The clear and accessible writing style and key learning tools such as group activities, case studies and review questions reinforce concepts for maximum retention.

9780074715611 www.mhhe.com/au/rix3e_selling

Successful Direct Marketing MethodsBob Stone & Ron JacobsSuccessful Direct Marketing Methods helps marketers understand and implement complex direct marketing tools and techniques. It includes all the latest tools and techniques needed for success in today’s digital, multi-channel marketplace. This book provides valuable coverage of the creative process, fully covering the development of direct mail advertising, catalogues and print advertising.

9780071458290

Essential Marketing SkillsPeter RixEssential Marketing Skills provides the fundamental concepts of marketing for those students who do not need the depth or detail of Marketing: a Practical Approach (also by Peter Rix). Coverage of internet marketing, global issues, ethical challenges and marketing in a small business is provided from an Australian perspective. This book takes a practical approach by offering case studies and exercises to give students a real world understanding of marketing.

KEY FEATURES

Common sense, real-world information with practical exercises and questions for a hands-on approach

Integrated marketing plan workbook provides practical experience in developing a marketing plan

Focus on marketing strategies relevant to small businesses

9780074712252 www.mhhe.com/au/essentialrix

Marketing Research 2nd edition

John BoyceMarketing Research is a hands-on text with plenty of exercises, activities and examples for students. This book covers issues affecting marketing research today, such as consumer privacy and the impact of the internet, while tackling the nuts and bolts of market research: project and survey design, focus groups, interviewing, research analysis, reporting and ethics.

9780074714218 www.mhhe.com/au/boyce2e

Time Management 24 Techniques to Make Each Minute Count at WorkMarc ManciniThis hands-on guide features 24 time-saving tools and techniques that you can put to use right away to make every minute on the job more productive. Dispelling myths that can actually cost instead of save valuable time, the book reveals secrets for anticipating instead of reacting, eliminating procrastination and delegating tasks.

9780071493383

Consumer Behaviour 2nd edition

Karen WebbConsumer Behaviour is a hands-on, practical text exploring the individual, social and lifestyle influences on consumer motivation and how this information can be used to assess and devise marketing strategies. This book is written specifically for VET students and structured around Certifififif icate IV Marketing in the BSB07 Business Services Training Package.

KEY FEATURES

Includes new material on situational influences, social marketing and eCommunication; as well as updated illustrations and exhibits

New topical ‘Marketing in Focus’ case studies give students topical real-world examplesColour advertisements and graphics available on the Online Learning Centre

Chapter summaries, key terms and review questions reinforce the presented theory

Instructor Resource Manual EZTest Online PowerPoint slides Artwork Library

9780070278370 www.mhhe.com/au/webb2e

Marketing

Business Services

Selling Managing Customer Relationships 3rd edition

Peter RixSelling: Managing Customer Relationships focuses on the fundamentals of personal selling with an in-depth coverage of customer relationship management strategies and personal selling techniques for practical success in the field. The clear and accessible writing style and key learning tools such as group activities, case studies and review questions reinforce concepts for maximum retention.

9780074715611 www.mhhe.com/au/rix3e_selling

Successful Direct Marketing MethodsBob Stone & Ron JacobsSuccessful Direct Marketing Methods helps marketers understand and implement complex direct marketing tools and techniques. It includes all the latest tools and techniques needed for success in today’s digital, multi-channel marketplace. This book provides valuable coverage of the creative process, fully covering the development of direct mail advertising, catalogues and print advertising.

9780071458290

Essential Marketing SkillsPeter RixEssential Marketing Skills provides the fundamental concepts of marketing for those students who do not need the depth or detail of Marketing: a Practical Approach (also by Peter Rix). Coverage of internet marketing, global issues, ethical challenges and marketing in a small business is provided from an Australian perspective. This book takes a practical approach by offering case studies and exercises to give students a real world understanding of marketing.

KEY FEATURES

Common sense, real-world information with practical exercises and questions for a hands-on approach

Integrated marketing plan workbook provides practical experience in developing a marketing plan

Focus on marketing strategies relevant to small businesses

9780074712252 www.mhhe.com/au/essentialrix

Marketing Research 2nd edition

John BoyceMarketing Research is a hands-on text with plenty of exercises, activities and examples for students. This book covers issues affecting marketing research today, such as consumer privacy and the impact of the internet, while tackling the nuts and bolts of market research: project and survey design, focus groups, interviewing, research analysis, reporting and ethics.

9780074714218 www.mhhe.com/au/boyce2e

Time Management 24 Techniques to Make Each Minute Count at WorkMarc ManciniThis hands-on guide features 24 time-saving tools and techniques that you can put to use right away to make every minute on the job more productive. Dispelling myths that can actually cost instead of save valuable time, the book reveals secrets for anticipating instead of reacting, eliminating procrastination and delegating tasks.

9780071493383

Consumer Behaviour 2nd edition

Karen WebbConsumer Behaviour is a hands-on, practical text exploring the individual, social and lifestyle influences on consumer motivation and how this information can be used to assess and devise marketing strategies. This book is written specifically for VET students and structured around Certifififif icate IV Marketing in the BSB07 Business Services Training Package.

KEY FEATURES

Includes new material on situational influences, social marketing and eCommunication; as well as updated illustrations and exhibits

New topical ‘Marketing in Focus’ case studies give students topical real-world examplesColour advertisements and graphics available on the Online Learning Centre

Chapter summaries, key terms and review questions reinforce the presented theory

Instructor Resource Manual EZTest Online PowerPoint slides Artwork Library

9780070278370 www.mhhe.com/au/webb2e

Marketing

Construction, Plumbing and ServicesBusiness Services

Drainage

Michael Burn, Peter MilesR.J. Puffett, L.J. Hossack

Michael B

urn, Peter M

.J. Puffett, L.J. H

ossack, J. Stone

Plumbing Services Series

3rd Edition

www.mhhe.com/au/puffett2e

This new second edition of the classic McGraw-Hill text Gasfitting, in the Plumbing Services Series, incorporates thorough and wide-ranging revisions to bring it up to date with the requirements of the Plumbing and Services Training Package. This text will also assist the licensed gasfitter to understand and correctly interpret the standards laid down in the current code for the installation of gas burning appliances.

New features include• fullcolourinternalstoenhancethelearningexperience

• awealthofhelpfulillustrationsandphotos

• expandedreviewquestionsectionsoneasilyremovableperforatedpages

• spiralbindingforeaseofuse

• newmaterialonregulators,ventilation,pipeinstallations,meters,continuousflow hot water systems, LPG, safety devices, and much more.

Gasfitting 2e is accompanied by a website with a suite of PowerPoint® slides and a library of all the images in the text.

Management Strategies and SkillsJudith Dwyer & Nicole HopwoodManagement Strategies and Skills is mapped to the Frontline Management & Business Management qualifications of the BSB07 Business Services Training Package. Written in plain English, with extensive use of succinct tables, diagrams and a full-colour internal design, this text conveys information to the reader easily and is ideal for visual learners.

The text encourages learning with a logical pathway: the theory is presented, the reader is asked to reflect with ‘Ask Yourself’ questions and then the student is engaged in practical applications with ‘Apply Your Knowledge’ sections. This is an invaluable teaching tool for all management students and lecturers in the VET sector.

KEY FEATURES

Well-structured chapter openers give clear learning objectives for each chapter while end of chapter summaries, review questions, group activities, web-links and case studies ensure these objectives are easily met

Up-to-date case studies help students understand and apply management and communication issues within real organisations

‘Good Practice’ features at beginning of each chapter highlight real business practice

Instructor Resource Manual EZTest Online PowerPoint slides Management Asset Gallery Marketing Plan worksheets Online ‘Risk Management’ chapter Videos (with accompanying notes)

Text | 9780070277670eBook | 9780071016094www.mhhe.com/au/dwyer

PART 4 Management of operations372

FlowchartA fl owchart is a visual mapping tool that consists of a set of symbols and shows the sequential steps of a process or activity. Th e main fl owcharting symbols are shown in Table 11.13.

Table 11.13 > Flowchart symbols

Symbol Use

Circles or rounded shapes Denotes the start and end of the process

Arrows Connects the shapes and shows the sequential fl ow of the process or activity

Rectangles Describes a process step

Diamonds A decision in the process is required This symbol may have two arrows coming out of it; one shows the fl ow of a ‘yes’ decision the other the fl ow of a ‘no’ decision

When to use the toola fl owchart can be used to defi ne or document a process; it highlights the actions and decisions ■

within a process; studying a fl owchart may enable managers to identify problems within a processa fl owchart can be used to help to investigate the performance of a process (an example of such a ■

fl owchart is on page 378); it could also be used as a training tool or to agree the workings of a process.

How to use the toolinterview relevant individuals to gain an understanding of the process operation ■

agree on the current step and fl ow of the process ■

use the appropriate shapes graphically to show the process ■

analyse the process and compare the existing process to an ideal or proposed new process ■

draw a new fl owchart of how the revised process operates. ■

Ask yourselfAssume you have responsibility for implementing the interventions to solve the problems of:

1. abnormally high patient numbers

2. insuffi cient medical staff scheduled.

ASK YOURSELF: What options do you have to implement a solution? Who are the stakeholders you would involve? How

would you involve the emergency department?

A fl owchart is a visual mapping tool detailing the sequence of actions within a process.

Dywer_Ch11_Iss.indd Sec1:372 8/26/09 2:06:58 PM

Management

The new editions of the classic Plumbing Services Series have been thoroughly updated to cover all the essential competencies of the CPC08 Construction, Plumbing and Services Integrated Framework. In full colour for the first time, these texts feature an abundance of illustrations and photographs, creating a visually appealing and engaging learning tool.

Written in a clear, accessible style, the series gives students a thorough understanding of the subjects. Basic Skills, Gasfifif itting and Drainage are the first texts in the updated Plumbing Services Series which will also include Water and Roofiffiing.

KEY FEATURES

A wealth of helpful illustrations complement the presented theory

Expanded review questions section printed on perforated pages

Protected spiral binding for ease of use

Instructor Resource Manual PowerPoint slides Artwork Library

Basic Skills, 3rd edition R. Kavanagh, B. Paulsen, R.J. Puffett & L.J. Hossack 9780071015042

Gasffiitting, 2nd edition M. Burn, P. Miles, R.J. Puffett, L.J. Hossack & J. Stone 9780070278912

Drainage, 3rd editionM. Burn, P. Miles, R.J. Puffett & L.J. Hossack 9780071014779 (April 2012)

www.mhhe.com/au/plumbing

Plumbing

Cutting and drilling

Learning objectives

in this chapter you will learn about:

The blade is suspended across the bow and attached to steel pins at each end. A variety of designs is available for different applications (Figure 3.1).

When the blade is placed in position, with the cutting teeth facing away from the handle (Figure 3.2), the adjustable wing nut at one end of the bow is tightened until the blade is in tension.

Most hacksaw frames are adjustable to accommodate blades of different lengths, usually 250 mm and 300 mm. A ‘junior’ hacksaw is often useful (Figure 3.1(b)) since it can cut in awkward places more readily than larger hacksaws. Some brands of hacksaw are provided with a tension lever (Figure 3.1(a)) and these eliminate the problem of blade twist and wobble.

Blade selection and useHacksaw blades are made with various grades of cut so that they can be used for different cutting operations. Soft materials, for example, should be cut with a coarse blade (fewer teeth) and harder materials cut with a finer blade (more teeth).

introductionMany of the metal fabrication and assembly processes the plumber is expected to perform require the use of various cutting tools. Since tools were first used technological innovation has constantly improved the equipment—from the simple stone tools of prehistory to the sophisticated new tools and equipment used by today’s workforce. The main purpose of all tools is to make work fast, easy, comfortable and safe.

This section deals with the hand tools used for cutting in current plumbing practice, but also includes information on the latest machine-cutting tools and techniques used for the wide range of approved plumbing materials.

Hand cutting

HacksawsThe hacksaw is used to cut most types of metal, irrespective of the shape of its section, but is not used on flat sheet metals. The hacksaw is a bow-shaped frame with a handle.

F i g 3 . 1 Various types of hacksaw; (a) tension lever, (b) junior hacksaw, (c) pistol grip hacksaw(d) metawork hacksaw

tension lever

(c) (d)

C H A P T E R t h r e e

3.1 cutting with hand tools

3.2 how to sharpen drills

3.3 the types of drilling machines

3.4 tapping and threading.

Puffett_Ch03.indd 44 11/10/11 11:32 AM

spine 12.5mm17mm slot area226mm back cover 226mm front cover

Basic Skills

Basic S

Rob Kavanagh, Bruce PaulsenR.J. Puffett, L.J. Hossack

avanagh, Bruce P

aulsenR

.J. Puffett, L.J. H

ossack

3rd Edition

In this third edition, Basic Skills has been completely updated, incorporating thorough and wide-ranging revisions to meet the requirements of the CPC08 Construction, Plumbing and Services Training Package. A foundation text in McGraw-Hill’s popular and long-running Plumbing Services Series, Basic Skills covers all the basic knowledge required to meet the challenges of working in today’s plumbing industry.

New features include:• atrademathschaptercoveringmathsinappliedplumbingsituations

• newchaptersonsustainability,communicationandOHSintheworkplace

• thought-provokinginterviewswithplumbers,inwhichtheydescribetheirexperiences working in the industry

• revisedandexpandedcolourillustrationsandphotographs

• acompetencygridalignedtotheTraining Package• worksheets to accompany each chapter

Get the most from your course. The Online Learning Centre provides additional resources and a powerful learning experience.

It includes:

• Solutions Manual• PowerPoint slides• Plumber profiles• Artwork Library.

The OLC for students and instructors is available at www.mhhe.com/au/plumbing

Puffet new_CVR.indd 1 19/10/11 3:32 PM

Construction, Plumbing and ServicesBusiness Services

Drainage

Michael Burn, Peter MilesR.J. Puffett, L.J. Hossack

Michael B

urn, Peter M

.J. Puffett, L.J. H

ossack, J. Stone

3rd Edition

www.mhhe.com/au/puffett2e

This new second edition of the classic McGraw-Hill text Gasfitting, in the Plumbing Services Series, incorporates thorough and wide-ranging revisions to bring it up to date with the requirements of the Plumbing and Services Training Package. This text will also assist the licensed gasfitter to understand and correctly interpret the standards laid down in the current code for the installation of gas burning appliances.

New features include• fullcolourinternalstoenhancethelearningexperience

• awealthofhelpfulillustrationsandphotos

• expandedreviewquestionsectionsoneasilyremovableperforatedpages

• spiralbindingforeaseofuse

• newmaterialonregulators,ventilation,pipeinstallations,meters,continuousflow hot water systems, LPG, safety devices, and much more.

Gasfitting 2e is accompanied by a website with a suite of PowerPoint® slides and a library of all the images in the text.

Management Strategies and SkillsJudith Dwyer & Nicole HopwoodManagement Strategies and Skills is mapped to the Frontline Management & Business Management qualifications of the BSB07 Business Services Training Package. Written in plain English, with extensive use of succinct tables, diagrams and a full-colour internal design, this text conveys information to the reader easily and is ideal for visual learners.

The text encourages learning with a logical pathway: the theory is presented, the reader is asked to reflect with ‘Ask Yourself’ questions and then the student is engaged in practical applications with ‘Apply Your Knowledge’ sections. This is an invaluable teaching tool for all management students and lecturers in the VET sector.

KEY FEATURES

Well-structured chapter openers give clear learning objectives for each chapter while end of chapter summaries, review questions, group activities, web-links and case studies ensure these objectives are easily met

Up-to-date case studies help students understand and apply management and communication issues within real organisations

‘Good Practice’ features at beginning of each chapter highlight real business practice

Instructor Resource Manual EZTest Online PowerPoint slides Management Asset Gallery Marketing Plan worksheets Online ‘Risk Management’ chapter Videos (with accompanying notes)

Text | 9780070277670eBook | 9780071016094www.mhhe.com/au/dwyer

PART 4 Management of operations372

FlowchartA fl owchart is a visual mapping tool that consists of a set of symbols and shows the sequential steps of a process or activity. Th e main fl owcharting symbols are shown in Table 11.13.

Table 11.13 > Flowchart symbols

Symbol Use

Circles or rounded shapes Denotes the start and end of the process

Arrows Connects the shapes and shows the sequential fl ow of the process or activity

Rectangles Describes a process step

Diamonds A decision in the process is required This symbol may have two arrows coming out of it; one shows the fl ow of a ‘yes’ decision the other the fl ow of a ‘no’ decision

When to use the toola fl owchart can be used to defi ne or document a process; it highlights the actions and decisions ■

within a process; studying a fl owchart may enable managers to identify problems within a processa fl owchart can be used to help to investigate the performance of a process (an example of such a ■

fl owchart is on page 378); it could also be used as a training tool or to agree the workings of a process.

How to use the toolinterview relevant individuals to gain an understanding of the process operation ■

agree on the current step and fl ow of the process ■

use the appropriate shapes graphically to show the process ■

analyse the process and compare the existing process to an ideal or proposed new process ■

draw a new fl owchart of how the revised process operates. ■

Ask yourselfAssume you have responsibility for implementing the interventions to solve the problems of:

1. abnormally high patient numbers

2. insuffi cient medical staff scheduled.

ASK YOURSELF: What options do you have to implement a solution? Who are the stakeholders you would involve? How

would you involve the emergency department?

A fl owchart is a visual mapping tool detailing the sequence of actions within a process.

Dywer_Ch11_Iss.indd Sec1:372 8/26/09 2:06:58 PM

Management

The new editions of the classic Plumbing Services Series have been thoroughly updated to cover all the essential competencies of the CPC08 Construction, Plumbing and Services Integrated Framework. In full colour for the first time, these texts feature an abundance of illustrations and photographs, creating a visually appealing and engaging learning tool.

Written in a clear, accessible style, the series gives students a thorough understanding of the subjects. Basic Skills, Gasfifif itting and Drainage are the first texts in the updated Plumbing Services Series which will also include Water and Roofiffiing.

KEY FEATURES

A wealth of helpful illustrations complement the presented theory

Expanded review questions section printed on perforated pages

Protected spiral binding for ease of use

Instructor Resource Manual PowerPoint slides Artwork Library

Basic Skills, 3rd edition R. Kavanagh, B. Paulsen, R.J. Puffett & L.J. Hossack 9780071015042

Gasffiitting, 2nd edition M. Burn, P. Miles, R.J. Puffett, L.J. Hossack & J. Stone 9780070278912

Drainage, 3rd editionM. Burn, P. Miles, R.J. Puffett & L.J. Hossack 9780071014779 (April 2012)

Plumbing

Cutting and drilling

Learning objectives

in this chapter you will learn about:

The blade is suspended across the bow and attached to steel pins at each end. A variety of designs is available for different applications (Figure 3.1).

When the blade is placed in position, with the cutting teeth facing away from the handle (Figure 3.2), the adjustable wing nut at one end of the bow is tightened until the blade is in tension.

Most hacksaw frames are adjustable to accommodate blades of different lengths, usually 250 mm and 300 mm. A ‘junior’ hacksaw is often useful (Figure 3.1(b)) since it can cut in awkward places more readily than larger hacksaws. Some brands of hacksaw are provided with a tension lever (Figure 3.1(a)) and these eliminate the problem of blade twist and wobble.

Blade selection and useHacksaw blades are made with various grades of cut so that they can be used for different cutting operations. Soft materials, for example, should be cut with a coarse blade (fewer teeth) and harder materials cut with a finer blade (more teeth).

introductionMany of the metal fabrication and assembly processes the plumber is expected to perform require the use of various cutting tools. Since tools were first used technological innovation has constantly improved the equipment—from the simple stone tools of prehistory to the sophisticated new tools and equipment used by today’s workforce. The main purpose of all tools is to make work fast, easy, comfortable and safe.

This section deals with the hand tools used for cutting in current plumbing practice, but also includes information on the latest machine-cutting tools and techniques used for the wide range of approved plumbing materials.

Hand cutting

HacksawsThe hacksaw is used to cut most types of metal, irrespective of the shape of its section, but is not used on flat sheet metals. The hacksaw is a bow-shaped frame with a handle.

F i g 3 . 1 Various types of hacksaw; (a) tension lever, (b) junior hacksaw, (c) pistol grip hacksaw(d) metawork hacksaw

tension lever

(c) (d)

C H A P T E R t h r e e

3.1 cutting with hand tools

3.2 how to sharpen drills

3.3 the types of drilling machines

3.4 tapping and threading.

Puffett_Ch03.indd 44 11/10/11 11:32 AM

spine 12.5mm17mm slot area226mm back cover 226mm front cover

Basic Skills

Basic S

Rob Kavanagh, Bruce PaulsenR.J. Puffett, L.J. Hossack

avanagh, Bruce P

aulsenR

.J. Puffett, L.J. H

ossack

3rd Edition

In this third edition, Basic Skills has been completely updated, incorporating thorough and wide-ranging revisions to meet the requirements of the CPC08 Construction, Plumbing and Services Training Package. A foundation text in McGraw-Hill’s popular and long-running Plumbing Services Series, Basic Skills covers all the basic knowledge required to meet the challenges of working in today’s plumbing industry.

New features include:• atrademathschaptercoveringmathsinappliedplumbingsituations

• newchaptersonsustainability,communicationandOHSintheworkplace

• thought-provokinginterviewswithplumbers,inwhichtheydescribetheirexperiences working in the industry

• revisedandexpandedcolourillustrationsandphotographs

• acompetencygridalignedtotheTraining Package• worksheets to accompany each chapter

Get the most from your course. The Online Learning Centre provides additional resources and a powerful learning experience.

It includes:

• Solutions Manual• PowerPoint slides• Plumber profiles• Artwork Library.

The OLC for students and instructors is available at www.mhhe.com/au/plumbing

Puffet new_CVR.indd 1 19/10/11 3:32 PM

ElectrotechnologyConstruction, Plumbing and Services

Carpentry & Construction 5th edition

Mark Miller & Rex MillerCarpentry & Construction takes you through every step of house construction. Clear instructions, along with more than 1,500 photographs and illustrations, demonstrate each phase of construction: from selecting tools, to pouring the foundation, to finishing the interior. This how-to handbook also covers remodeling, additions, and repairs.

This book contains all the task-simplifying details needed for professional and DIY projects, each logically organised by building stages.

9780071624718

Practical Australian CarpentryJack Barrington, Dieter Mylius & Stuart ArdenPractical Australian Carpentry is an ideal resource on carpentry and joinery for apprentice carpenters and practising tradesmen. Book 1 covers Framing and Construction whilst Book 2 covers Joinery and Advanced Framing. These classic texts provide comprehensive coverage of basic skills and theory and contain information on materials, tools, construction and regulations.

KEY FEATURES

A wealth of detailed diagrams and illustrations

Practical, real-world approach—theory is tied in to the process of building a timber-framed cottage

End-of-chapter review questions reinforce presented theory

Book 1 | 9780074521281 Book 2 | 9780074521298 Books 1 + 2 Shrinkwrap | 9780070087064

Construction

Electrotechnology

Programmable Logic Controllers 4th edition

Frank PetruzellaProgrammable Logic Controllers provides an up-to-date introduction to all aspects of PLC programming, installation, and maintenance procedures. No previous knowledge of PLC systems or programming is assumed. This book features a wealth of full-colour photographs and diagrams to clearly illustrate key concepts. Extensive review questions and problems allow students to reinforce the theory learnt in each chapter.

KEY FEATURES

Real-world examples show students how to apply their knowledge

New and expanded coverage of industrial networks, human machine interfaces, ControlLogix and function block programming

Computer Lab Manual and Activity Manual also available

Instructor Resource Manual PowerPoint slides EZTest Online Solutions Manual

Text | 9780073510880

Activities Manual | 9780073303420

LogixPro PLC Lab Manual |

9780077477998

www.mhhe.com/plc4e

Grob’s Basic Electronics 11th edition

Mitchel E. SchultzGrob’s Basic Electronics is written for the beginner student pursuing a qualification in electronics technology. In covering the fundamentals of electricity and electronics, this text focuses on essential topics for the technician, and the all-important development of testing and troubleshooting skills. A free student CD is included featuring lab application assignments.

Text | 9780077410094 Experiments Manual | 9780077427108

Problems Manual | 9780077238322

www.mhhe.com/grob11e

Electronics for Electrical Trades 4th edition

James F. LoweElectronics for Electrical Trades offers comprehensive coverage of electronics for the electrical trades. The theory in this text is complemented by numerous diagrams and photographs while worked examples and chapter summaries are also included to aid in revision and comprehension.

9780074526088

ElectrotechnologyConstruction, Plumbing and Services

Carpentry & Construction 5th edition

Mark Miller & Rex MillerCarpentry & Construction takes you through every step of house construction. Clear instructions, along with more than 1,500 photographs and illustrations, demonstrate each phase of construction: from selecting tools, to pouring the foundation, to finishing the interior. This how-to handbook also covers remodeling, additions, and repairs.

This book contains all the task-simplifying details needed for professional and DIY projects, each logically organised by building stages.

9780071624718

Practical Australian CarpentryJack Barrington, Dieter Mylius & Stuart ArdenPractical Australian Carpentry is an ideal resource on carpentry and joinery for apprentice carpenters and practising tradesmen. Book 1 covers Framing and Construction whilst Book 2 covers Joinery and Advanced Framing. These classic texts provide comprehensive coverage of basic skills and theory and contain information on materials, tools, construction and regulations.

KEY FEATURES

A wealth of detailed diagrams and illustrations

Practical, real-world approach—theory is tied in to the process of building a timber-framed cottage

Book 1 | 9780074521281 Book 2 | 9780074521298 Books 1 + 2 Shrinkwrap | 9780070087064

Construction

Electrotechnology

Programmable Logic Controllers 4th edition

Frank PetruzellaProgrammable Logic Controllers provides an up-to-date introduction to all aspects of PLC programming, installation, and maintenance procedures. No previous knowledge of PLC systems or programming is assumed. This book features a wealth of full-colour photographs and diagrams to clearly illustrate key concepts. Extensive review questions and problems allow students to reinforce the theory learnt in each chapter.

KEY FEATURES

Real-world examples show students how to apply their knowledge

New and expanded coverage of industrial networks, human machine interfaces, ControlLogix and function block programming

Computer Lab Manual and Activity Manual also available

Instructor Resource Manual PowerPoint slides EZTest Online Solutions Manual

Text | 9780073510880

Activities Manual | 9780073303420

LogixPro PLC Lab Manual |

9780077477998

www.mhhe.com/plc4e

Grob’s Basic Electronics 11th edition

Mitchel E. SchultzGrob’s Basic Electronics is written for the beginner student pursuing a qualification in electronics technology. In covering the fundamentals of electricity and electronics, this text focuses on essential topics for the technician, and the all-important development of testing and troubleshooting skills. A free student CD is included featuring lab application assignments.

Text | 9780077410094 Experiments Manual | 9780077427108

Problems Manual | 9780077238322

www.mhhe.com/grob11e

Electronics for Electrical Trades 4th edition

James F. LoweElectronics for Electrical Trades offers comprehensive coverage of electronics for the electrical trades. The theory in this text is complemented by numerous diagrams and photographs while worked examples and chapter summaries are also included to aid in revision and comprehension.

9780074526088

Electrotechnology

www.mhhe.com/au/jenneson6e

Jim Jenneson and Bob Harper

ELECTRICAL PRINCIPLESFOR THE ELECTRICAL TRADES

VOLUME 2

6TH EDITIONELECTRICAL PRINCIPLES FOR THE ELECTRICAL TRADES VOLUME 2 6e Jim Jenneson and Bob Harper

This sixth edition of the classic textbook Electrical Principles for the Electrical Trades has been thoroughly revised. It contains many new and updated areas that reflect current technology and practices.

Volume 1 of the new edition features new and updated content on electrical principles. Volume 2, available separately, explores electrical machines in the same way.

The text is a suitable resource for teachers and tradespeople, as well as an excellent choice for classes of apprentice and non-apprentice trainees.

The language has been simplified and layout made clearer, with full colour throughout. New, up-to-date pictures, diagrams and charts illustrate the content.

The order of chapters is arranged to reflect a more natural pathway, so that even independent study will be easier.

Features include:• new and extended explanations in key areas• problem examples • chapters divided into topics and subtopics for ease of use• full-colour photographs and illustrations• self-assessment exercises and answers for students to try out• end-of-chapter summaries.

A portion of the profits from this book will go to WorldSkills Australia. Visit www.worldskills.org.au for more information.

This book is complemented by a rich online learning package to assist teachers in preparing and presenting classes. The Online Learning Centre for instructors and students is available at:

www.mhhe.com/au/jenneson6eand includes:• Instructor’s Resource Manual• PowerPoint® slides• Test Bank• Artwork Library

www.mhhe.com/au/pethebridge7e

The 7th edition of Electrical Wiring Practice has been thoroughly updated to provide guidance in the use of the Australian and New Zealand Wiring Rules AS/NZS 3000:2007, including the 2009 Amendments and other related standards. This text presents the knowledge and skills specified in units of competency in national training packages for an electrical trade qualification and advanced trade competencies.

Taking a practical approach, Electrical Wiring Practice employs clear visual tools to illustrate the knowledge and practices required by specified products and the Standards.

Features of this new edition include:Full-colour design and updated illustrations drawn by

the author

Expansion of review questions and answers for each chapter

New design features—information boxes, practical examples and student exercises

Practical applications of the Wiring Rules and related standards

Greater use of integrated text and graphics for learning and teaching.

Although the book is primarily written for students and teachers of electrical trades, it provides up-to-date reference material that will be helpful to many trade professionals.

N7th E

ELECTRICAL WIRING PRACTICEAS/NZS 3000:2007

VOLUME 2KEITH PETHEBRIDGEIAN NEESON

7th EDITION

This book is complemented by a rich online learning package to assist teachers in preparing and presenting classes. The Online Learning Centre for instructors and students is available at: www.mhhe.com/au/pethebridge7e and includes:

Instructor’s Resource Manual

PowerPoint® slides

Test Bank

Artwork Library

ELECTRICAL WIRING PRACTICE 7e

Electrical Wiring Practice 7th edition

Keith Pethebridge & Ian NeesonElectrical Wiring Practice is a complete learning resource for Certififi fif icate II and III in Electrotechnology in the UEE07 Electrotechnology Training Package. These texts extensively reference and provide practical applications of the Australian and New Zealand Wiring Rules AS/NZS 3000:2007 and 2009 amendments. Visual learners will apreciate the abundance of full-colour diagrams and photographs that explain key concepts.

In addition to being an ideal learning resource for students, these texts make a great reference for trade professionals wishing to brush up on new developments in electrotechnology.

KEY FEATURES

Extensive end of chapter summaries and review questions and answers ensure retention of presented theory

Student-friendly writing style with clear graduation from simple to complex content

A portion of the profits from this book will go to WorldSkills Australia. Visit www.worldskills.org.au for more information

Instructor Resource Manual Artwork Library EZ Test Online

Volume 1 | 9780070286412

Volume 2 | 9780070286436

Volume 1 + 2 Shrinkwrap | 9780071011877

E L E C T R I C A L W I R I N G P R A C T I C E — V O L U M E 1

CAUTION

Connections and joints

The electrical worker must develop skills so that connections or joints do not become weak links in the chain of electrical distribution or data communications. Particularly in the electrical system, a poor connection can result in loss of supply, property damage from fi re or shock through breakdown in insulation.

the winding wire in a motor are not considered conductors

within the scope of the Rules as defi ned by Clause 1.4.31.

The defi nitions for cables and related terms in the Wiring

Rules are used in a precise way throughout the trade;

therefore Clauses 1.4.17 to 1.4.23 and Clauses 1.4.31 and

1.4.32 should be studied and well understood. Figure 4.1a

explains the basic defi nitions for a conductor and a cable.

Other defi nitions related to cables are given in Figures 4.1b,

4.1c (p. 78) and 4.3a (p. 80).

Conductor material and applicationsFor power wiring, the two predominant materials used as

conductors are copper and aluminium. Silver is the only

metal with a marginally higher conductivity than copper,

but it is too expensive for use in power wiring and it is used

as a conductor only in electronic devices and other special

applications. See Table 4.1.

The Wiring Rules Clause 3.5.1 and Table 3.3 specify the

minimum size for conductors for various types of wiring

systems; Note 1 to Table 3.3 allows for smaller conductors,

The transmission, reticulation and distribution of

electrical energy from the power station to the

consumer’s equipment is carried out over great

distances and sometimes through intricate and

complicated circuits. It is achieved by the use of

electrical conductors or cables interconnecting the

various systems and eventually terminating at equipment

that converts the electrical energy to some other form

of energy that can be used by the consumer.

In the interests of effi ciency, conductors used for

the supply or interconnection of electrical equipment

must offer minimum opposition to the fl ow of electric

current; that is, their resistance must be low, otherwise

an uneconomical power loss will occur within the

conductors. The wiring of an installation is designed

to have relatively low power loss and the aim is for all

power conversion to take place within the consuming

equipment.

To ensure the effective transmission of voice and

data information, cables used for communications must

offer minimum interference to the information from cable

characteristics such as impedance, electromagnetic

radiation and mutual inductance. The cabling of

communication services is designed to have minimum

loss or distortion of the information they transmit.

4.1 Conductors and cablesFor the purpose of the Wiring Rules, a conductor is a

wire or other form of electrical conducting material for

carrying current in a wiring system; a radiator element or

Figure 4.1a Conductor and cable defi nitions

Conductors defined as BARE CONDUCTORS (Clause 1.4.32)

Single-wire bare conductor (no insulation) used for collector wire for trains, trams and cranes

Non-insulated busbars used in switchboards and bus duct systems

Conductors defined as CABLES (Clause 1.4.17)

Single insulated cable

Sheathed cable

Electrotechnology

Electrical Principles for the Electrical Trades 6th edition

Jim Jenneson & Bob HarperElectrical Principles for the Electrical Trades provides a logical learning pathway for Certifififif icate II and III in Electrotechnology in the UEE07 Electrotechnology Training Package. These two volumes are the ideal resource for apprentice and non-apprentice trainees as well as practising tradespeople. This text provides students with the fundamental knowledge needed for a career in the electrical trades.

Presented in two volumes, Volume 1 covers electrical principles and Volume 2 covers electrical machines.

The combination of a clear, simple writing style with full-colour diagrams and photographs make these accessible and engaging to all students and professionals.

KEY FEATURES

A wealth of diagrams, photographs, graphs and figures clearly illustrate key concepts

Student-friendly writing style demonstrates the logical flow from simple to complex theories

Revised and updated exercises and examples allow students to assess their understanding of the material

Instructor Resource Manual EZTest Online Test Bank of questions PowerPoint slides Artwork Library

Volume 1 | 9780071000338

Volume 2 | 9780071013178

E l e c t r i c a l P r i n c i p l e s fo r t h e E l e c t r i c a l Tra d e s Vo l u m e 2

Traditional laminated core or shell type cores may also be used but the trend today is toward toroids as they are generally simpler to manufacture (by modern machine) and have a better effi ciency and lower weight.

1.2.1 MAGNETIC FIELDS

The magnetic fi eld will attempt to take the shortest possible path, while spacing the “lines of force” into whatever space is available. That means that the lines

Knowing that a magnetic fi eld may be induced into magnetic materials, the path of the magnetic circuit becomes important, in order to maximise the effi cient use of the magnetic force.

Note that iron and copper losses were covered in ‘Electrical Principles for the Electrical Trades’ and will not be repeated here.

When inductance is the only requirement of a coil, a closed magnetic circuit confi nes the magnetic fi eld and results in minimal losses. Such a closed magnetic circuit is often made of a toroid of iron or ferrous materials. A toroid is a shape similar to a doughnut or car tyre being a circle of iron usually of square section with radiused corners as shown in Fig. 1.3.

1.2Magnetic circuits >

of force tend to spread out sideways while taking the shortest path around the circuit. As iron, or similar ferrite materials have a lower resistance to the magnetic fi eld, the lines of force will tend to take a path through the iron core rather than air.

The attractive force is a direct result of the lines of force tending to take the shortest path while repulsive force is a result of the lines of force tending to repel each other to take up the available space.

1.2.2 MAGNETIC LEAKAGE

When a magnetic fi eld passes around a magnetic circuit, some magnetic fi eld may take a “short cut” or even “miss a corner” where there is a sharp turn. This sounds simple and typical to anybody that watches car racing, but it is simple physics in action.

When the fi eld in the magnetic path becomes too dense, or the short cut becomes too tempting (low reluctance) some of the fi eld will take a path other than through the designed the magnetic circuit. This is known as magnetic leakage, which may result in increased losses and current fl ow. Fig. 1.4 depicts typical magnetic leakage

Figure 1.3 Magnetic circuit in a DC machine

Figure 1.4 Magnetic leakage

MagneticLeakage

1.2.3 MAGNETIC FRINGING

In electric machines the magnetic circuit cannot always be constrained to the magnetic circuit. Where there is a moving part, a rotor or armature, the magnetic fl ux must get from the stationary part to the rotating part via the surrounding air. The reluctance of iron is several thousand

jen13178_ch01_001-010.indd 4 9/20/11 10:15 PM

4 Book Value Pack

Electrical Wiring Practice, 7th edition Volume 1 + Volume 2

Electrical Principles for the Electrical Trades, 6th EditionVolume 1 + Volume 2

9781743070789

Sample page from Volume 2