2011 issue 3.pdf
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Mobile devices and wirelessWhere they come from; what they do
Business analytics and process modellingBetter business through knowledge
Shop floor to regulatorA look inside manage/m
ISSUE 3 AUTUMN 2011
Case Studies: AirAsia, Lufthansa Technik, Turkish Technic
White Papers:CKK Solutions LLC, Aviro AB, Hexaware
To Build or Buy?AirAsia MRO solution dilemma
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Enigma InService MROIntegrated, Updated Maintenance Content
Across the Enterprise
Job Card Automaon
Enhanced PDF Content
ATA & S1000D SupportCOC/OEM Revision Management
Enigma InService MRO Demo.
Click hereto playback
the Webinar.
www.enigma.com
Increase Upme
http://www.aircraftit.com/MRO/Webinars/Recordings/inService-MRO-InService-Job-Card-Generator-InService-Revision-Manager-Enigma-3C-/Sign-Up.aspxhttp://www.aircraftit.com/MRO/Webinars/Recordings/inService-MRO-InService-Job-Card-Generator-InService-Revision-Manager-Enigma-3C-/Sign-Up.aspxhttp://www.aircraftit.com/MRO/Webinars/Recordings/inService-MRO-InService-Job-Card-Generator-InService-Revision-Manager-Enigma-3C-/Sign-Up.aspx -
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AUTUMN 2011 | AIRCRAFT ITMRO | | 3
AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of
the AviationNextGen Ltd group. The entire contents within this publication Copyright 2011
AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or
suppliers. Content may not be reproduced without the strict written agreement of the publisher.
The views and opinions expressed in this publication are the views of the authors and do not
necessarily reflect the views or policies of their companies or of the publisher. The publisher
does not guarantee the source, originality, accuracy, completeness or reliability of any statement,
information, data, finding, interpretation, advice, opinion, or view presented.
AircraftIT MROPublisher/Editor: Ed Haskey
E-mail: [email protected]: +44 1403 230 700 or+44 1273 700 555
Website: www.aircraftIT.com
Copy Editor/Contributor: John Hancock
Magazine Production: Dean CookE-mail: [email protected]
Editors commentFrom strength to strength: Aircraft IT MRO just keeps
getting better and now theres an app for it.
Theres so much to tell you this month. We already know that
our growing readership values the organised access in Aircraft IT
MRO. Access to evaluate the products of some of the best MRO IT
systems vendors; read the thoughts and research results of gurus
and consultants looking into the future; and participate in regular
vendor hosted webinars. But we want to deliver even more.
In this exciting issue the big question is asked, whether to buy
or to build an MRO IT system? Youll also find out about the
application of IT throughout the MRO process up to reporting
to regulators; what benefits a wireless sensor network brings to
an MRO operation; and the history and current state of mobile
devices in the business. We look at the process of choosing an
MRO package; running a project; and the quality of data.
There are also exciting new developments to add interest and
utility to your Aircraft IT. In this e-journal youll find a new
Q&A feature asking the same questions of different people
and businesses for each issue. We call it the Vendor Job Card
and our first vendor is Dinakara Nagalla, President & CEO at
EmpowerMX.
The really big development reflects the fact
that so many readers now use iPads. So
we now have had an Aircraft IT iPad app.
Download it by clicking here.To find out
more about this exciting development, click
here. The app is now live and ready to read
Aircraft IT e-journals.
And let us not forget the Aircraft IT live demonstration webinars
which have already attracted hundreds of participants to find
out about the software packages out there from the people
who know those packages best. Readers can now access past
webinars and add them to their own market intelligence library
as well as being able to participate in future webinars the
schedule is already set until mid-2012.
Thats probably enough excitement for one issue but keep
on coming back to Aircraft IT MRO website and e-journal for
everything thats new and important in MRO IT.
Ed Haskey.
04 LATEST NEWS & TECHNOLOGY UPDATESIts always a challenge, staying abreast of the latest MRO IT solutions news. Those whoknow, check for the latest developments on www.aircraftit.com/MRO and in AircraftITMRO e-journal.
10 CASE STUDY: NEW IT FOR MRO, THE BUILD OR BUY DILEMMAJuswil Adriani AirAsia MRO liaison engineer at AirAsiaMigrating to a new IT based MRO system is never easy; but a thorough evaluation of allpossibilities and impacting factors can inform the decision whether to buy-in or build.
15 UPCOMING LIVE MRO SOFTWARE DEMONSTRATION WEBINARSA preview of the live MRO Software Demo of Swiss AviationSoftwares AMOS solution onthe 27th of October 2011.
16 PAST WEBINARS: KNOWLEDGE TRANSFER AND ACCESS FORINDUSTRY EXPERTSView Video Recordings of our Past Live MRO Software Demonstration WebinarsFull information on our past Live MRO Software Demonstrations, including: Trax, MxiTechnologies, Ramco Systems, Enigma, Lufthansa Technik (Manage/m)
18 WHITE PAPER: IF YOURE GOING TO USE IT, USE IT PROPERLYByron Clemens, President/Principal Consultant, CKK Solutions, LLCMobile technology and devices in the Supply Chain, ERP and related environments arenot new but theyre more than simply buying cell phones and/or tablets. To get the bestout of them, businesses need to integrate and exploit their capabilities.
24 CASE STUDY: GETTING THE RIGHT PEOPLE IN THE RIGHT PLACEFOR EACH JOB ON THE SCHEDULEDr. Orkun Hasekioglu, CIO, Turkish Airlines TechnicMRO technicians are at the heart of the operation but their time can be wasted onavoidable non-productive tasks. Turkish Technic has resolved this problem with a sensornode network that gets the right technician, properly equipped, to the job.
29 VENDOR JOB CARD: WHAT WORKS FOR EMPOWERMX
DINAKARA NAGALLA TELLS ALLIn our new series of Q&A pieces, we ask Dinakara Nagalla President & CEO atEmpowerMX to answer our questions.
30 WHITE PAPER: CONTINUING IMPROVEMENT THROUGHPROCESS MODELLING AND ADAPTATIONPeder Falk, Aviation Systems Professional, Aviro ABBefore embarking on a project to take the business forward it will be necessary toestablish where the business is today, where it wants the project to take it and whatresources will be available to carry the project through.
34 CASE STUDY: A LOOK INSIDE MANAGE/MDr. Falk Kalus, Director of the manage/m division at Lufthansa TechnikOperators may outsource MRO functions but cannot outsource accountability. manage/
m from Lufthansa Technik integrates outsourced MRO with operators records andmanagement system to ensure a seamless trail of information
42 WHITE PAPER: ALL THE DATA YOU NEED IN A WAREHOUSETHAT YOU CAN USELakshmi Narasimhan, Assistant Vice President Travel & Transportation,Hexaware TechnologiesWhile data are at the heart of a successful MRO operation, much depends on how itis captured, stored and accessed or interrogated. A data warehouse with its associatedsystems can take care of much of that.
47 MRO SOFTWARE DIRECTORYA detailed look at the worlds leading MRO IT systems.
CLICK HERE: Send your feedbackand suggestions to AircraftIT MRO
CLICK HERE: Subscribe for free
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AUTUMN 2011 | AIRCRAFT ITMRO | WELCOME | 5
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
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Over 50 current aviation users, including airlines and MROs,
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IN SEPTEMBER 2011, Conduce Softwareconfirmed its selection to develop an iPad appto complement the vendor neutral
aviation IT website AircraftIT.
AircraftIT, launched earlier this
year as a spin-off from the highly
successful series of Aviation MRO
and Operations IT Conferences,
is the brainchild of Aircraft
Commerces Ed Haskey and was
developed by Conduce Softwares
sister company Dreamscape
Design. Having analyzed the
number of visitors accessing the
website through iPads, it made
perfect sense to provide an app
with optimized content that would
allow for offline access to media andresources that the website provides
to its users.
The first version of the app will allow users to
download and view the MRO and Operations
eJournals which are published every two months.
Future versions will include access to the weekly
software demonstration webinars and much more
besides.
Ed Haskey, founder of AircraftIT said: It seems
that everyone in aviation is talking about iPads.
Visitors to the AircraftIT website are using
iPads, they are looking for iPad apps, they are
finding our website by searching for iPads and
whenever there is a software
demo of an iPad app there
is a marked upturn in
visitor numbers. It makes
perfect sense to cater for
that demand and release
an iPad app of our own.
With more and more
airlines equipping their
staff with iPads we hope
that ours will be one of
the first apps to be on
their download list.
Conduce Software
who have developeda number of aviation
specific apps for iPhone and iPad advised
AircraftIT to adopt a phased approach to
development and release, to allow for a rapid
deployment of an initially small but useful app
which would be able to build a following as future
versions and features are released. AircraftIT for
iPad is planned for launch as a free app on Apples
iTunes App Store later this year.
As well as the new app, AircraftIT has made
strong progress on several important fronts. First
of all, two new Vendors, InfoTrust Group and AviIT,
have joined the MRO Portal: readers can visit the
website for more information on both of them.
The web site also now has the facility for AircraftIT
members to sign up and view video recordings
of all the Live Software Demo webinars to date,
including demos from Mxi, Ramco, Trax, AeroSoft
and Enigma. See pages 18-19for more information.
Readers who have not already done so can join
over 4000 other key executives in signing up
as AircraftIT members. Membership is free and
allows members to take part in all the websites
interactive features such as participating in the
Live Software Demonstration Webinars and asking
questions of authors: it will also guarantee they
receive their copy of the eJournal on the day of
publication direct into their inbox. Click here toorder your membership.
Looking at the Live Software Demonstration
Webinars, they are going from strength to
strength. With the Webinar calendar now set until
June next year, these sessions provide airlines,
MROs and operators with a great chance to
view a live online demo of the major systems on
the market with no sales pressure and from the
comfort of their own home or office. See page 17
for details of upcoming Webinar sessions.
AircraftIT to launch an iPad appdeveloped by Conduce Software
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6 | NEWS & TECHNOLOGY| AIRCRAFT ITMRO | AUTUMN 2011
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
EMPOWER MX SIGNS SAASAGREEMENT, SIGNS EXPANDEDPRODUCT LICENSING ANDADDS TO TEAMIN JUNE 2011 the corporate leadership teams of NS Aviation and EmpowerMXjointly announced the signing of a software-as-a-service (SaaS) licensing agreement.Under the terms of this agreement, NS Aviation will employ the EmpowerMX-hosted
FleetCycle Execution Suite - MRO Manager (FCXM) product as its enterprise-level MRO
software solution at all of its maintenance facilities.
EmpowerMX also signed an expanded product licensing agreement with United
Continental Holdings (UCH), Inc. in July. Under the terms of this agreement, EmpowerMX
will expand its employment of the FleetCycle Execution Suite - Production Manager (FCXP)
production-coordination system to all of the carriers Houston-Intercontinental, Houston-
Hobby and Orlando-based maintenance facilities with subsequent expansion to their San
Francisco-based facilities.
And finally, Terry McNicholas joined the leadership team of EmpowerMX as its ChiefBusiness Development Officer in October. Terry has more than thirty-five years of operational
and leadership experience in the aerospace and software industries with the air transport
carriers Continental Airlines and UPS, the IT company Record Imaging Inc., and the aerospace
companies Boeing CDG and InfoTrust Group. Prior to joining EmpowerMX, Terry held the
positions of Manager of Standards, Director of Publications, Chief Pilot, Director of Flight Crew
Training, Senior Director of Technical Operations and VP of Operations.
Terry most recently served as Executive Vice President and Chief Business Development
Officer at the InfoTrust Group. In this capacity, he led both the Commercial and Defense
Aerospace divisions in growing the companys globally based revenues and adding several
customers.
Go live of Aero-WebbFleet Data Managementof civil aircraft forSnecma (Safran Group)A
EROWEBB CIVIL AIRCRAFT Fleet Data Managementwent live at the end of June 2011 for Snecma (Safran
Group). The solution, used by Snecma in France and by its
partner in Russia, is based on the v5.0 release of Aero-Webb
on the functional scope of the Fleet Management (FM) and
Master Configuration Hub (MCH) modules. Snecma is now
able to track and control configurations, update usage and
manage all event types attached to its new civil engines
(SaM146 program).
Aero-Webb offers workflow oriented transactions with better
data traceability and status tracking, and the ability to link
operational events to configuration or maintenance events in
order to track performed actions on engines with their original
causes. The research capabilities on events or assets tableapply multi criteria (criteria held in memory) to simply retrieve
information and get feedback on fleet data. Failure, Malfunction
and Defect forms are available in PDF or Excel formats.
Also, Aero-Webb data loaders are XML format compliant.
Module FM is able to fully import assets and events information
from external information systems. Customers can now easily
take advantages of the FM added value functionalities.
Next steps that will come within the scope of the project in
early 2012 will be to get feedback based on analysis of data
acquired by the system and integrate military engines.
Save crucial time.Make yourdocuments workfor you with themost advanceddocument intelligencesystem available.Accept no other.
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AUTUMN 2011 | AIRCRAFT ITMRO | NEWS & TECHNOLOGY | 7
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
Icelandair TechnicalServices joinsAeroSoft SystemsAEROSOFT Systems Inc. announced in July 2011 thatIcelandair Technical Services had joined its customer family as a
DigiDOC CMS application user. At Icelandair, DigiDOC is being
integrated with Mxis Maintenix, in a Task Card solution to be
followed by MPD and other OEM Manuals.
AIRSTREAM AVIATIONSIGNS FIVEYEAR DEALFOR COMMSOFTS OASESAVIATION management consultancy and airworthinessspecialist Airstream Aviation signed a five year deal in
September 2011 to use Commsofts OASES maintenance
management software.
U.A.E. headquartered Airstream Aviation operates from thenew Dubai World Central (DWC) airport and also has operations
in Nigeria. Airstream Aviation will use OASES to support its
CAMO (Continuing Airworthiness Management Organization)
and inventory management operations. The deal marks an
important expansion for UK headquartered Commsoft into the
Middle East region.
The OASES CAMO module provides the necessary tools to
efficiently manage continuing airworthiness processes, providing
confidence that an organization is complying with increasingly
stringent local and international regulatory obligations.
manage/m: engine lifetimecontrol from Lufthansa TechnikLUFTHANSA
Technik announced
in July 2011
that, with the
introduction of the
new m/jobcontrol/
engine WebService,
it is creating a
new system for
time control of
life limited engine
and APU parts
(LLPs). Replacing
the former system of the Engine Lifetime Control, it is designed to fit seamlessly into the
internet-based Technical Operations WebSuite manage/m and is the basis for reliable
engine and APU compliance reporting.
The new application comprises scheduled and supplementary maintenance and will provide
end-to-end reference of required documents such as engine manuals, ADs or SBs up tomaintenance tasks. Users get information on engine configuration as well as a back-to-birth
parts history and specific removal forecasts in relation to fleet and tail sign (MSN). Thanks to the
Master Parts List m/jobcontrol/engine is able to support the engine assembly and build up the
current parts list and offer flexible and customized reporting is available.
Even where an aircraft does not have an automated recording system for flight hours and
flight cycles or special counters, manual entry is possible via a user friendly input mask.
Thus the operator always has up-to-date counter information. Lufthansa Technik customers
will benefit from this additional information and functionality once the customer data has
been successfully migrated into the new system. Thereafter, the old system will be taken
out of service.
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8 | NEWS & TECHNOLOGY| AIRCRAFT ITMRO | AUTUMN 2011
EUROCOPTER, A DIVISION ofEADS, the worlds number one
helicopter manufacturer in the civil
and parapublic market, and Rusada,
a company specializing in complex
assets management software for
the Aviation Industry, announced
the September 2011 signing of a
Preferred Supplier Agreement for
Rusadas Envision system.
Envision is an advanced and
integrated range of software
specifically designed for the
aviation industry bringing
functional and technical benefits
to organizations involved in
Airworthiness Management,
MRO, Fleet Management, Airline
Operations or Performance Based
Contract. The Agreement sets out
the modalities under which Rusadagrants to Eurocopter Group the
right to use Envision software for
its maintenance, CAMO and fleet
availability/fleet management
activities. It also covers the granting
to Eurocopter of preferred conditions
to market and distribute Envision
software to its worldwide customer
base.
Rusadas Envision system will
complement Eurocopters catalog
of Helicopter ground support
solutions and will also be used as a
key enabler by Eurocopter Group to
develop its range of Fleet Availability
Services, dedicated to maximizing
customer mission readiness.
Later, in October and following
conversations with leasing
companies, finance houses andprospective start-ups, Rusada
announced a new start-up package.
In the current economic climate
new operations face considerable
financial challenges to start
operations irrespective of the
compliance issues necessary for a
quick entry into service. With this in
mind Rusada launched a new service
specifically aimed at new operations.
The service uses two principle
products; Professional, a highly
respected menu driven system
for the management of technical
records, maintenance, logistics,
document management and job
control; plus Envision, an SQL based
ERP that also includes quality, safety,
flight operations and crew training.
Start-up organizations will beable to use a hosted copy of the
Professional system on a competitive
start up rental fee for the first four
months of operation whilst they
seek approval of their AOC and
operation. In month 5 and onwards
an additional per tail fee will become
applicable. After 24 months clients
will be given the option to upgrade
to Envision with preferential rates or,
if they wish, remain on Professional
with the option to purchase the
software for installation on their own
server.
Professional is extremely fast
to commission: on average an
organization can expect to be live
on the system with the first aircraft
within four weeks.
Swiss-AS adds new European and African users,its 100th customer plus first US client
SWISSAS ANNOUNCE IN July 2011 thatPGA, Portuglia Airlines, has chosen AMOSto provide maintenance management for their
entire fleet. Implementation is scheduled for tenmonths and the process will commence without
delay.
During the pre-sales, PGA was concerned about
the implementation phase since the roll out of
an MRO software is always a complex and time
consuming task whose changes impacts the
entire maintenance organization. Swiss-AS was
able to allay these doubts due to its immense
implementation experience and throughout the
history of the company, no project has ever failed.
Additionally, both companies closely cooperated
to define and confirm all implementation steps in
the run-up toTo familiarise its 80 mechanics with AMOS, PGA
decided to use the train-the-trainer approach,
meaning that internal trainers help to replicate
the training originally delivered by Swiss-AS.
Traditionally, the end user training will take place
during the final weeks prior to Go-Live.
Also in July, Southern Air became the first US-
American customer to join the AMOS customer
community. It is expected that Southern will be the
first of many after the recent setting up of a Swiss-AS USA office through a partnership deal with its
sister company Lufthansa Systems Americas.
After an extensive software evaluation process
Southern Air selected AMOS as the MRO software
solution to manage their M&E activities. The cargo
carrier has a substantial growth plan and, in order
to meet the demands of this positive growth plan
a replacement MRO system was required.
It is expected that the implementation project
will takes approx. 10 to 12 months to complete
and will culminate with a Go-Live that will see
all of the core modules running in the company.
Southern Air has already decided to implementthe system as-is because the system already
has the knowledge and know-how gained from
working with almost 100 customers incorporated
into the procedures and processes, there is no
point reinventing the wheel.
At the Euro Airport Basel/Mulhouse, Swiss-AS
neighbour FARNAIR went live with the advanced
M&E system AMOS in July 2011. The crossover
from the legacy system was smooth without any
operational impact and all modules went live
simultaneously. AMOS is implemented enterprise-
wide and for all types of aircraft at FARNAIR
(including all eight outstations).
Data cleansing, mapping and transfer turned
out to be the major challenge within this
implementation. FARNAIRs decision to hire experts
that were exclusively dedicated to the data
transfer task, turned out to be a good one as it
meant that this normally time consuming process
was considerably faster than usual.
In September, Swiss-AS welcomed South African
Airways (SAA) as its 100th customer. By issuing
a Request for Proposal in 2008, South AfricanAirways (SAA) was screening the market for an
MRO software system and was searching for a
community product that would quickly respond to
industry changes and challenges and equip SAA
with a future-proof software solution.
Once the decision for AMOS was taken by SAA,
subject to later confirmation, Swiss-AS and SAA
performed a proof of concept project in 2010
which allowed both sides to combine the airlines
requirements with AMOS capabilities. Numerous
opportunities for future improvements were
identified and a set of customizations, mainly
related to Production Planning & Control, weredefined. These enhancements will not only
add a sustainable competitive edge to SAAs
maintenance organization but will also strengthen
the position of AMOS as an industry-leading MRO
system. Go-Live is expected to happen in about
18 months.
Rusada signs group agreement with Eurocopterand announces new start-up package
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AUTUMN 2011 | AIRCRAFT ITMRO | NEWS & TECHNOLOGY | 9
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
Alkym (by Volartec) projectcomplete at Air Seychelles andsystem selected for Enter AirAUGUST 2011 saw Volartec announce yet another successfulimplementation of Alkym Management and Control System for Aircraft
Maintenance. Air Seychelles are the latest customer to have enjoyed a
successful delivery. In just five weeks the onsite implementation team
completed the installation to ensure Air Seychelles quickly benefitted from a
return on investment.
Also, after a long and precise tender process Volartec proudly announced
in September 2011 that Enter Air have selected Alkym Management
and Control System for Aircraft Maintenance to look after the Technical
Management of the expanding B737 fleet.
The five week implementation began at the end of September with
the preparatory work already under way. Enter Air will begin with 10
concurrent user licenses with an option to quickly grow to 15. The
selected modules that they will start with include Planning, Engineering,
Maintenance Control, Reliability, Inventory, Purchasing & Repairs,
Receiving & Shipping, M-Transfer and M-Files. There are other modulesthey can add seamlessly as their operation requires.
Live in 17 countries !
Designed forAviation & Maintenance
Fleet Management Technical Referential Mgt Maintenance Forecasting Maintenance Execution Inspection & Sentencing Configuration Control Support Contract Mgt
www.2moro.com
Gen2 and Virgin Atlantic signlong term agreement fordeployment of FLYdocsVIRGIN Atlantic Airways and Gen2 Systems have entered into a longterm agreement for the deployment of FLYdocs - Gen2s advanced
intelligent Document Management System.
The agreement was reached after an intensive year long trial during
which Virgin Atlantic collaborated with Gen2 to make aviation historyby using FLYdocs as the web-based software platform delivering the
worlds first fully electronic Aircraft Records Returns, with Virgin Atlantic
instrumental in breaking new ground by adopting a cutting edge and
environmentally friendly paperless returns strategy.
As well as the embedded End of Lease Returns system now being used
for all future returns, FLYdocs are taking over the day-to-day management
of Virgins electronic document management across the entire fleet,
co-ordinating records scanning, indexing and tagging as well as many
other highly advanced and automated features designed to bring Virgins
records to life in an intelligent way to give the business the type of real
time functionality not available in other more basic read and retrieve type
document management systems currently in the marketplace.
Adrian Ryan, Managing Director of Gen2 Systems said, The processof integrating with Virgin over the last 12-18 months has been a
pleasure. Weve worked together as equal parties with common goals,
solving problems and pushing boundaries along the way. Virgin, as
our flagship development partner, will continue to have our total
support throughout our working agreement during which FLYdocs
will deliver company wide benefits in Aircraft Re-deliveries, Document
Management, Aircraft Management, Repair Management, Engine
Management, Gear Management, APU Management, Airworthiness
Management and much more.
Weve only just begun the extensive deployment of highly advanced
functionality that Virgin will come to enjoy as standard in all departments
across the entire business on a worldwide basis. We are very client
oriented at Gen2- we like to look after all of our clients every step of the
way. The synergy between Virgin and Gen2 is tangible brand strength
and the creation of the quality of that brand allied to a progressive,
forward thinking and incredibly flexible approach.
This is a very exciting period of growth for FLYdocs and we are looking
forward to leading the way in finally bringing some long overdue e-tech
know-how into Aircraft Documentation.
http://www.aircraftit.com/MRO/Vendors/Aero-One-Aero-Webb-BFly-.aspxhttp://www.aircraftit.com/MRO/Vendors/Aero-One-Aero-Webb-BFly-.aspx -
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10 | CASE STUDY: AIR ASIA| AIRCRAFT ITMRO | AUTUMN 2011
New IT for MRO,
the build or buy dilemma Selecting and implementing a new MRO IT package is, as Juswil Adriani, ScheduleMaintenance Analyst at AirAsia explains, a complex process with a number of factors in play.
EARLIER THIS YEAR (2011) AirAsia was awarded Sky rax Low CostAirline o the year, the 3rd consecutive occasion (2009 thru 2011) onwhich the accolade had been awarded to the carrier. Tis achievement, and the
wider success o AirAsia, can be attributed to a number o actors: how the
business was ounded; one individuals vision to build the airline into the worlds
leading low cost carrier (LCC); its ormative years and, the subject o this case
study, how an MRO system was selected.
echnology has been a mainstay o the company. Te drive to apply and
optimize the use o I has been one o AirAsias key successes with onedepartment, Innovation Communication and echnology, responsible or the
continuing growth o this area in the business; and this department has won
many awards or creativity. AirAsia was the first airline in the world to introduce
on-line and SMS booking. Te carrier was also ranked among the top 50 most
innovative companies in 2009, alongside Google, Sony, GE and many other
multinational organizations. Tis reflects a determination to keep abreast o the
pace o I development.
So, when it came to selecting an MRO system or the airline, the choice was
straightorward. It had to be easy to use, adaptable or low cost airline operations
and be able to be implemented in the shortest time possible. Te reason or
the haste was to minimize the resources occupied in the project in order to
concentrate on early years growth or the company.
As has already been mentioned, rom the outset AirAsia has set its sights on
becoming the largest company o its sort in the world, testimony to which is the
ordering o 300 Airbus A320 NEOs (New Engine Option) at the recent Paris
Air show. Tis expansion in terms o fleet size is deemed necessary to beat off
fierce LCC competition in the South East Asia region. Tere are also plans to
open new routes and hubs, including AirAsiaX (long haul), as well as extending
services to new destinations in places such as North America, Arica and
Continental Europe.
HOW IT STARTEDNo airline company in Malaysia had ever had a ully integrated MRO I system
until AirAsia introduced sofware rom Denmark in 2005. Beore then, airlines
in Malaysia were not too concerned about how they kept their data. Te usual
pattern was or each department to have their own methods or gathering data
and generating reports but without any coordination or connection with other
areas. As a result, a great deal o effort and resources were needed just to capture
and put together the inormation needed or even a simple management report.
Te departmental sofware choices were ofen MS Excel and Access; both
were popular and easy to use programs but had drawbacks when used
in the MRO environment. Tey created islands o inormation across the
Engineering departments, resulting in conusion. For example a part number
with duplications (dashes, spaces) would be misleading and this had, on many
occasions, contributed to delays or aircraf on ground (AOG) events when an
incorrect part was requested using these spreadsheet reerences. Te situation
was getting out o control and aircraf operations were experiencing problems as
a result o inaccurate data being provided.
when it came to selecting an MRO system for the airline,the choice was straightforward. It had to be easy to use,
adaptable for low cost airline operations and be able tobe implemented in the shortest time possible.
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AUTUMN 2011 | AIRCRAFT ITMRO | CASE STUDY: AIR ASIA | 11
It was realized in AirAsia that this process could
not continue as it was or very much longer. Major
cracks were beginning to appear in the system
(or lack thereo). Work processes now involved
a complex series o linked spreadsheets that
lacked data integrity. Te process had outgrown
its current database; the legacy system was no
longer able to provide the meaningul analysis that
the organization required. Tere was no ormal
system in place or the internal processes so it
was decision time on how to proceed; either to
purchase commercial off-the-shel sofware or build
a customized system. I the decision was to build,
would it be outsourced to a third party vendor
or would the system that was specified be created
within the company?
During its early years, AirAsia always made
engineering sofware a
high priority. CEO ony
Fernandes has a keen interest in
the system and sat in on some o the
discussions during the implementation to lendhis support to the project. Te company regards
the system as a means to cement cooperation
between the three AirAsia entities in three different
countries. As the company grows and expands
to other countries such as Japan, Te Philippines
and Vietnam, a solid integrated system will be an
essential component or the engineering department.
AirAsias initial strategic growth was dynamic. Tere
were discussions about possible cooperation and joint
ventures in several countries within South East Asia.
But high on the list beore any such tie up could
materialize was how to streamline processes between
the different hubs in order to achieve maximumefficiency. It seemed clear that, by investing in a single
sofware tool, it would be possible to standardize the
flow o inormation between countries. Te sofware
required also had to be flexible in order to handle
the complexities o running engineering operations
in these countries which raised various issues
resulting rom the different regulations applied by the
authorities in each place.
What was needed was sofware with a good track
record and wide international exposure to be able
to deal with cultural and cross border issues: the
system now in place in AirAsia boasts over 100
customers around the world.Low cost operations may be essentially the same
everywhere but there can also be idiosyncrasies
specific to particular airline operators. AirAsias
decision, in the early days, to change their fleet
rom B737 to all Airbus, was a significant milestone
or the company. Tis event has had some impact
on the choice o sofware required to handle the
new state-o-the-art Airbus planes. It was necessary
to consider the systems ability to support Airbus
aircraf operations and to deal with the number
o aircraf in the company fleet, which will be 175
planes by the year 2015.
AirAsias first attempt at MRO sofware engaged
a local vendor who tried to build the system rom
the ground up. Tat approach ailed, due to a lack
o knowledge about airline engineering processes.
Tere was no development team which could create
applications on the scale expected, and there was
a worry that i a local team attempted to develop
the sofware, they would underestimate the time
Work processes now involved a complex series of linked spreadsheetsthat lacked data integrity. The process had outgrown its currentdatabase; the legacy system was no longer able to provide themeaningful analysis that the organization required
required. Te consequence might be a lengthy delay in deployment o the application. Te
project did not last long and was deemed a complete ailure afer three months. Subsequently,
in 2004, AirAsia engaged Scandinavian MRO sofware company AMICOS.
At the time AirAsia had an ageing B737-300 fleet; aircraf leased rom all over the world.
Teir original data were dubious and questionable; also, these planes had an average age
o about 20 years. Afer leasing them rom various leasers the data o these aircraf were
maintained manually by the company.
CHANGING TO A NEW SYSTEMAlso at the time, AirAsia was in expansion mode with all available resources and
manpower geared to this purpose. Multitasking was common and it had also impacted the
implementation project o the second engineering sofware package introduced to the airline.
Te resulting problems cascaded to all engineering departments causing the project to overrun
and not meet the deadline.
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AUTUMN 2011 | AIRCRAFT ITMRO | CASE STUDY: AIR ASIA | 13
influence would AirAsia have on the sofware vendor to make extensive sofware
modifications, and at what could be the cost?
In dealing with MRO I vendors at the time AirAsia was a very small portion
o the sofware vendors revenue, so the odds were they would tell us that we must
wait until enough o their customers have requested the eature(s) in order or
development to make economic sense or them. Tere is not much that can be
done at this point. Sofware vendors also have to run their businesses profitably:
in act, AirAsia would want the selected sofware vendor to be profitable. A ailed
sofware vendor would not be available to support their product. It is a rustrating
eeling being locked into a product financially without any development influence
so it was an important actor that AirAsia choose the sofware vendor careully. It
made a lot o sense to choose a vendor who was responsive and willing to work as
a partner with AirAsia. Our guiding principle was to ask the right questions right
rom beginning; its all part o doing due diligence.
BUILD INHOUSETe decision to build a sofware application in-house might seem obvious when
you have access to your organizations development team. Te arguments or
doing so are ofen as ollows:
e IT department knows the companys processes better than anyone else;
e IT team can develop precisely what is needed;
ey have direct control over future development and can react quickly withmodifications as the business changes;
e airline has a complete understanding of how the system works;
Since it is proprietary, there is no worry that the competition would get it as
well;
e company has already budgeted for and is already paying the xed cost of
the development team salaries;
ere are no o-the-shelf soware applications that even come close to
providing the specialized unctionality required.
Tere may be some truth to the statements above, but be careul that you
do not buy into your own propaganda. It could wind up being a very costly
decision or your organization i your analysis is flawed. Tere is a tendency to
skip the due diligence phase and many times the analysis phase when deciding
to develop sofware in-house. Accepting the above statements as act within
your organization could be quite risky. Each organization is unique and your
development department is also unique. But, not all development departments
or developers are created equal, so you need to know the capabilities o your
companys development team.
RETURN ON INVESTMENTIt is impossible to calculate an accurate return on investment (ROI) or in-house
development projects or the ollowing reasons:
It is impossible to measure opportunity costs before the opportunities present
themselves;
It is dicult to allocate developer salaries to the project, particularly if the
developers work on multiple projects or have other duties;
Ongoing support costs are dicult to predict;
Ongoing maintenance costs are oen overlooked and, again, are dicult to
predict;
Scope creep and the associated cost creep are oen ignored and dicult to
predict;
ere is a tendency to underestimate the time and resources required to
design, develop and test; It is dicult to estimate a contingency amount.
LACK OF MAINTAINABILITYTe biggest nightmare o sofware built in-house or by a contractor is that
the author will leave, and nobody else will know how the code works, how to
recompile it, or sometimes even where the code is located. Tis situation means
job security or the author, but insecurity or the organization. At AirAsia staff
turnover, particularly in the System Administration, was quite high. Tis had to
be dealt with by ensuring a succession plan beore the administrator could leave
the company.
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
AMOSA STORY OF SUCCESS
WE ASSESS AMOS AS A TOP LINE PRODUCT WHICH IS ENDEARED AND
ACCEPTED AS A FINE TOOL BY OUR USERS, STATES AIR ASIA
READ MORE ABOUT THE WORLD-CLASS M&E SOFTWARE
SYSTEM AT SWISS-AS.COM
http://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://www.aircraftit.com/MRO/Vendors/AMOS.aspx -
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14 | CASE STUDY: AIR ASIA| AIRCRAFT ITMRO | AUTUMN 2011
JUSWIL ADRIANIMRO LIAISON ENGINEER, AIRASIA
Juswil Adriani AirAsia, MRO
liaison engineer at AirAsia, served
his apprenticeship with British
Airways before qualifying as
a licensed Aircraft Engineer in
1989. He worked with the Malaysian helicopter
Services in Tregganu, Malaysia for almost a
decade, before joining MRO company, AIROD,
as Avioncs engineer for the Prime Minister of
Malaysias aircraft.
Also while t here, Mr. Adriani was involved insetting up Agusta 109 helicopter operations for
the Malaysian Fire and Rescue Department, was
project head for the Police Air Wing Helicopter
assembly/retrofit program, and gained extensive
experience of Fokker 28 and B737 major aircraft
overhaul.
In 2004 he joined AirAsia as a licensed
Aircraft Engineer and was assigned to assist
in implementing the AMICOS MRO Software
for the company, taking charge of the project
until mid-2006, when AirAsia management
decided to acquire new software, AMOS. Mr
Adriani was appointed Project Manager for theimplementation and migration over about six
months before it went live.
Mr. Adriani was also responsible for setting
up the battery workshop for AirAsia, teaches
Aircraft Engineering at a local Aviation college
and is working to complete his Masters in
Business Administration at Tun Abdul Razak
University, Malaysia.
Early this year he was assigned a new role as
MRO liaison engineer for AirAsia, managing all
AirAsia aircraft hangar checks at the local 3rd
party MRO facilities.
INTERACTIVEASK THE AUTHOR A QUESTIONCLICK HERE TO LEAVE YOUR QUESTION
Today AirAsia is in the 4th year ofusing a pure play MRO IT system
which is one of the leading softwarepackages in the industry. At peakperiod the system usage has about120 users logged in to either updateor retrieve data from the system.
INTERACTIVEJOIN THE DEBATE
CLICK HERE TO LEAVE YOUR FEEDBACK ABOUTTHIS ARTICLE AND START OR JOIN A DISCUSSION
LACK OF STANDARDIZATIONTeres a training cost associated with sofware built
in-house. New employees need to be brought up to
speed on your system, even i theyve used sofware
elsewhere that perorms similar unctions. Tis
is one o the most common reasons why people
choose to buy sofware even i it doesnt completely
fit their needs.
WHICH IS CHEAPER: BUYING ORBUILDING?As a low cost airline, cost is always going to be a
main actor so answering this question buying or
building? poses some perennial challenges. Te
costs o buying an MRO I package are pretty clear
cut and relatively predictable: licenses, startup costs,
implementation service costs, on-going maintenance
or usage ees. Building projects require an accurate
estimation o the project length and its costs, labor
and benefits (programmers are relatively expensive),
and general and administrative costs, as well as thecosts sometimes allocated o the inrastructure
needed to support the system. While the trick to
evaluating the cost o buy versus build comes down
to figuring out the long term maintenance costs
o a home grown solution, theres no clear cut rule
o thumb. One obvious benefit is that the costs o
buying a solution should be more predictable than
building one: use this to your advantage i pursuing
the buy option by pressing or fixed prices or not-
to-exceed prices or implementation service costs;
or consider taking on much o the implementation
yourselves (but be aware that the provider o
the product will almost certainly have a better
understanding o their own product and thereore
should be more efficient at its implementation).
Implementing the MRO I system
Te gestation period o the system had to be extra
ast according to the companys management. I the
project period were protracted beyond six months
to a year, staff would become tired and lose interest:
also, resources were minimal while the company
was continuing to grow. It was decided not to
hire anyone dedicated solely to this job. Te plan
that emerged was to take some Licensed Aircraf
Engineers rom line operations and put them in the
project team on a rotation basis. Tis did not bode
well or the implementation project timeline.
aking into consideration the limited resourcesand costs available in this project, AirAsia chose the
gradual approach instead o the preerred big bang
event.
Being AirAsia, and amous or its unconventional
ways as well as or dumping conventional methods,
the management decided not to have a ormal
presentation to its engineering staff about the newly
acquired system. It was a sudden transition. Te
previous system was literally dropped overnight. A
group o project consultants rom Singapore were
flown in to begin the requirement gathering stage.
It was a shock and awe approach spearheaded
personally by the Company director.End users were given an ultimatum by senior
management to accept and quit the current MS
Excel/ MS Access based processes that they had
been using and start using AMOS 100% within six
months.
Quite quickly, everyone was aware that the
company was totally committed to this system,
having spent quite a considerable amount o
money on its purchase. And management did not
hesitate to deal firmly with any users who were not
working in compliance with the project. oday
AirAsia is in the 4th year o using a pure play
MRO I system which is one o the leading
sofware packages in the industry. At peak period
the system usage has about 120 users logged in to
either update or retrieve data rom the system. For
all o the challenges that it posed, the new system
was careully selected and successully
implemented; and AirAsia is now reaping the
benefits o a well-managed transition.
http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Questions/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Questions/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Questions/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Questions/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Reviews/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Reviews/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Reviews/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Reviews/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Reviews/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Reviews/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Reviews/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Reviews/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Reviews/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Questions/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Questions/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2011/Questions/Case-Study-New-IT-for-MRO-the-build-or-buy-dilemma-for-AirAsia.aspx -
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AUTUMN 2011 | AIRCRAFT ITOPERATIONS | WEBINARS | 15
Upcoming Live Software DemonstrationWebinars at www.aircraftit.com
October to November 2011Sign up to free live online software demonstrations for a perfect introduction to the worlds leadingMRO Software vendors and to learn how they can assist and add value to your operations
JOIN SHOEREYDIGITAL Systems(SDS) as they run through
a live demonstration o
their flagship product
ARMS (Airline Resource
Management System).
ARMS is one o ew cost
effective, ully integrated sofware solutions that seamlessly addresses Flight
Operations, Maintenance and Logistics unctions.Tese Webinars thereore provide you with a great opportunity to see
first-hand a live demonstration o a ully integrated and unctioning solution
which has the potential to revolutionize your I platorm into one system,
thereby greatly increasing your efficiency.
SDSs ARMS Fully IntegratedMRO/Flight Ops System3rd November 2011nSESSION 1:6am GMT/UTC
nSESSION 2: 3pm GMT/UTCnDURATION:1 hour plus Q&A
INTERACTIVE: JOIN THE WEBINARCLICK HERE TO VIEW FULL DETAILS AND SIGN UP FOR THIS FREE WEBINAR
JOIN GEN2SYSTEMS AS they offer a live demonstration o theirDocumentation Management System FlyDocs. FlyDocs is a trulyoriginal and unique system designed to assist Aircraf Operators, Leasing
Companies, Aircraf Owners, to control the paper trail, electronic data and
current status or each o their aircraf at the touch o a button. Learn how to
gain a huge return on investment and see a live demonstration o FlyDocs
managing Aircraf Deliveries, Audits, ech records support, physical and
electronic document storage and more.
Gen2Systems FlyDocs
DocumentationManagement System10th November 2011nSESSION 1:6am GMT/UTCnSESSION 2: 3pm GMT/UTCnDURATION:1 hour plus Q&A
INTERACTIVE: JOIN THE WEBINARCLICK HERE TO VIEW FULL DETAILS AND SIGN UP FOR THIS FREE WEBINAR
THESE WEBINAR SESSIONS offer you the outstanding opportunityto receive a live sofware demo o one o the industrys leading MROI solutions: AMOS. AMOS is a comprehensive, ully-integrated sofware
package that successully manages the maintenance, engineering and logistics
requirements o modern airlines and MRO providers by ulfilling demanding
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Join Swiss Aviation Sofware on October 27th to receive a live demo o
AMOS, which offers a second to none scope o business unctionalities as well
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productivity, reliability and inormed business decisions.
WHO SHOULD ATTEND?Tis webinar is ideal or airline/MRO personnel working in any area related
to aircraf/component maintenance including maintenance executives and
decision makers.
Swiss Aviation SoftwaresAMOS Software Package27th October 2011nSESSION 1:6am GMT/UTC
nSESSION 2: 3pm GMT/UTCnDURATION:1 hour plus Q&A
nSESSION AGENDA
zGeneral Overview of Swiss-AS and AMOS
zScenario 1: Line Maintenance defect deferred
zScenario 2: Service Bulletin Management
zRoadmap / Outlook for AMOS
INTERACTIVE: JOIN THE WEBINARCLICK HERE TO VIEW FULL DETAILS AND SIGN UP FOR THIS FREE WEBINAR
http://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-SDSs-ARMS-Fully-integrated-MROFlight-Ops-System.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-SDSs-ARMS-Fully-integrated-MROFlight-Ops-System.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-SDSs-ARMS-Fully-integrated-MROFlight-Ops-System.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Gen-2-Systems-FlyDocs-System.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Gen-2-Systems-FlyDocs-System.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Gen-2-Systems-FlyDocs-System.aspxhttp://www.aircraftit.com/MRO/Webinars/Swiss-AviationSoftware-Ltd.aspxhttp://www.aircraftit.com/MRO/Webinars/Swiss-AviationSoftware-Ltd.aspxhttp://www.aircraftit.com/MRO/Webinars/Swiss-AviationSoftware-Ltd.aspxhttp://www.aircraftit.com/MRO/Webinars/Swiss-AviationSoftware-Ltd.aspxhttp://www.aircraftit.com/MRO/Webinars/Swiss-AviationSoftware-Ltd.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Gen-2-Systems-FlyDocs-System.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Gen-2-Systems-FlyDocs-System.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-SDSs-ARMS-Fully-integrated-MROFlight-Ops-System.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-SDSs-ARMS-Fully-integrated-MROFlight-Ops-System.aspx -
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16 | WEBINARS| AIRCRAFT ITOPERATIONS | AUTUMN 2011
View Video Recordings of ourLive MRO Software Demonstration
Webinars at www.aircraftit.comSign up for free to view video recordings of the live MRO Software demonstration Webinars hosted byAircraft IT over the past few months.
A Live Software Demonstration of MxiTechnologies Maintenix Software Suite28th June 2011
INTERACTIVE: VIEW WEBINAR DETAILSSIGN UP TO VIEW VIEW THE WEBINAR RECORDING
nSESSION OVERVIEWGThis informative webinar explores the advantages and
benefits of next generation maintenance management
via a live demonstration of Maintenix. You will enjoy
a live tour of the key impact areas of the Maintenix
software and learn the business benefits and metrics
achieved by Maintenix software
A Live Software Demonstration of RamcoSystems Series 5 MRO Software Suite7th July 2011
INTERACTIVE: VIEW WEBINAR DETAILSSIGN UP TO VIEW VIEW THE WEBINAR RECORDING
nSESSION OVERVIEWThis Live MRO Software Demo showcases Ramcos new
Series 5 Nest Generation hybrid solution that maintains
the core values of Aviation Maintenance and delivers the
best practices expected in a modern system. You will
see a live demo of some Series 5 highlights and view an
analysis of the key solutions concepts.
http://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Ramcos-Software-Suite.aspxhttp://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://users/deancook/Library/Caches/Adobe%20InDesign/Version%207.0/en_GB/InDesign%20ClipboardScrap1.pdfhttp://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Mxi-Technologies-Maintenix-Software-Suite.aspx -
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AUTUMN 2011 | AIRCRAFT ITOPERATIONS | WEBINARS | 17
About the Live Software Demonstration Webinar Recordings
These Live Software Demonstration Webinar recordings provide airlines, MROs and operators with the perfect chance to view, at
a convenient time of their own choosing, the different MRO solutions on the market. Each webinar is an hour long and offers an
excellent overview of that IT Vendors software solution with the cost savings and increased efficiency they can deliver.
How it Works?Sign up for all the sessions or pick and choose your preferred Vendors. Once approved the video recording will appear in your
Members Area at the Aircraft IT website and you will be able to view it as many times as you like.
Enigmas InService Job Card Generator,InService Revision Manager and MRO28th July 2011
INTERACTIVE: VIEW WEBINAR DETAILSSIGN UP TO VIEW VIEW THE WEBINAR RECORDING
nSESSION OVERVIEWDuring this webinar you will see a live demonstration of
one of the industrys leading CMS (Content Management
Systems) and learn how a CMS system can simplify
the management, distribution and implementation
of maintenance and parts revisions and synchronize
updated content across your IT environment.
Lufthansa Techniks Technical OperationsWebSuite: manage/m11th August 2011
INTERACTIVE: VIEW WEBINAR DETAILSSIGN UP TO VIEW VIEW THE WEBINAR RECORDING
nSESSION OVERVIEWThis webinar will take you on a guided tour through the
core applications of manage/m and a comprehensive
portfolio of powerful WebServices allowing the customer
to control all aspects of their fleets technical operations
online, including quality, reliability, status, documentation
and shop events in real-time.
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If youre goingto use it, use
it properlyByron Clemens, President/Principal Consultant,CKK Solutions, LLC sets out some mobiledevice considerations for Supply Chain and
ERP related systems.
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WITH THE INCREASING mobility o users and rapid enhancementsto hand held technology, Supply Chain Management, EnterpriseResource Planning (ERP) and related systems must move to take advantage o
this environment to enhance timely transaction handling and data collection as
well as support robust tools or management decision making. Tough
technology is the prevalent driver at the moment, applications must be developed
or fit and viability on mobile devices without detracting rom system
unctionality. Not only must internal application requirements address the
mobility needs o users within the business but interaction with external entities
(e.g. suppliers) must also be considered.
INTRODUCTIONMobile commerce, or m-commerce, has been described as the next generation
o e-commerce. Key characteristics are mobility and accessibility. Related to these
characteristics is an economic value transcending other aspects o e-commerce.
Along with the growth in mobile networks and technologies, business-to-
business (B2B), employee-to-business (E2B) and business-to-employee (B2E)
solutions have expanded.
From the perspective o e-commerce or Supply Chain and ERP related systems,
the most significant advance or mobile technology has not been the devices,
but rather the ability to integrate with back office systems. Tis has resulted
in increased interaction between companies, their employees, partners inthe supply chain and customers. From a Supply Chain Management (SCM)
perspective, m-commerce opens new opportunities or e-procurement, materials
handling, warehousing, inventory management, logistics and ulfillment, and asset
tracking; as well as sales and field orce automation and dispatch management.
All o this is enhanced by continuing technological advancements. With
3G broadband, mobile users can more quickly collect and interact with data
(including video, pictures, and graphics) once not readily available outside o
fixed locations. Tough not yet universally available, 4G will offer even greater
speed and connectivity among other advances to exploit the capabilities o uture
technologies.
HISTORYTe history o devices used or Supply Chain and ERP type systems, including
variations on materials requirement planning (MRP and MRPII), ollows the
typical development history o all universal hardware devices and, at times,
influenced the use o certain technologies. Limitations on the technology itsel
have always been influenced by the location and space availability or users with
the various systems.
Te introduction o keyboard inputs raised the dilemma o what is the
most efficient means or typing in inormation. Review o text entry systems
introduces two significant trade-offs: between potential efficiency and training
time, and between device size and character-set size. However, in the early days
o data entry, the main ocus o any keyboard was to allow enough characters
or all inormation to be sent electronically through the system(s). Te ASCII
character set has typically, since its early days, been the predominant ormat or
English speaking users.
As more shop floor planning came into play in the late 1980s to 1990s, devices
needed to be able to work in environments that were not always conducive
to the same equipment that was used in office settings. It was realized that
capturing data closer to the source o activity was a timelier and more effective
approach, than, in most cases, having to have individuals outside the shop floor
do the transactions. Installation o cases made rom durable materials around
typical terminals and printers was the first approach to protect equipment andmove it closer to the end users. Most implementations still required hard wired
equipment and placement o the devices close to where the work was actually
being perormed, such as by heavy, installed machines, in warehouses or
inventory activities, or in hangars where aircraf were located.
AUTUMN 2011 | AIRCRAFT ITMRO | WHITE PAPER: CKK SOLUTIONS| 19
for Supply Chain and ERP related systems, the most significantadvance for mobile technology has not been the devices, butrather the ability to integrate with back office systems
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
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For inormation to be current and relevant
plus, o course, accurate, complete, economical,
reliable, and secure, various means or capturing
data were implemented. Bar-coding became the
most widespread tool or data capture. Inventory,
including parts, was captured rom the point o
manuacture at the suppliers to actual use on the
shop floor or even distribution through to the end
consumer. Bar-coding could capture the origin o
the product, be associated with orders, and be the
mechanism or capturing data related to urther
manuacturing processes, labor capture, etc. Te
bar-coding process could then be integrated with
other systems, such as time and attendance, human
resources, and systems not already integrated into
the ERP system at hand. Originally, the bar-coding
solutions still required manual intervention or the
users to scan or place the codes through readers,
themselves ofen still wired to the devices in use by
the system.
Eventually, users realized that the hard wired,
dedicated terminal installations could not be a costeffective, long term approach; considerations o the
support, space, and usability they required made
that much clear. As the I industry went, so use o
Supply Chain related and ERP systems would ollow.
Developers o RF (radio requency) data collection
systems looked at the ability to transer data rom
the shop floor into a computer system without the
limitations o wired equipment. ypical installations
initially included computers resembling laptop PCs,
and then devices such as Panasonic oughbooks,
mounted on movable equipment in a protective
covering. O course, the use o RF technology would
depend on the location o end users, relative to the
RF communication devices.
During the late 1990s handheld devices came into
use, initially as stand-alone units as against todays
integrated smartphone. Te range o possible devices
as o the mid-2000s ranged rom PDA (Personal
Digital Assistants), handheld PCs and hybrid
devices. Handheld PCs utilized cut down versions
o Windows operating systems, such as Windows
CE. ypical cell phones at the time had a screen
size o about 150x150 pixels and between 4 to 12
lines o text with limited keyboard unctionality.
Smartphones provided larger screens with higher
processor power, more memory, storage, and
the ability to utilize browsers. Developments in
smartphones, tablets, and similar devices, as well
as the unprecedented impact o the Apple iPad
and related applications, have opened urther
possibilities.In act, the iPad, with its size, portability, and
continued expansion into more memory, storage,
processing speed, and strength o connectivity,
presents even greater opportunities to the world
o mobile computing. For instance, UNI4, a
leader in enterprise resource planning (ERP) and
financial management sofware, has expanded its
Agresso Business Worlds (ABW) dynamic reporting
capabilities to be used on both the Apple iPhone
and the iPad. Tis tool allows or dynamic querying
o any inormation, with the ability or the user to
create and store their own set o reports, using drag
and drop unctionality.
Also CA echnologies has introduced its project
and portolio management (PPM) solution, which
will work with users o Chatter (a popular sales
orce communication tool and private enterprise
social network) to allow project teams to collaborate
and easily ollow requirements and status updates on
mobile devices like the iPad, iPhone or BlackBerry.
Plans are or greater integration with leading ERP
systems to bring in critical resource inormation to
acilitate better portolio planning and decisions.
In addition to the iPad, a number o other tablet
devices are becoming available, rom manuacturers
such as Research in Motion (RIM) with the
Blackberry device, and various Android operating
system devices rom Motorola and HC. Te key to
evaluating any o these devices will be when Supply
Chain and ERP related system vendors and internal
developers are able to spend their time and companyresources on developing applications or them.
O course, smartphones present a more portable
alternative to the tablets, both in size and expense.
Also, users are already carrying these devices as a
means o communication and social interaction or
both business and personal reasons. Whether or not
applications can be effectively scaled to the size and
power o these devices is still to be researched and
applied where possible.
20 | WHITE PAPER: CKK SOLUTIONS| AIRCRAFT ITMRO | AUTUMN 2011
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
Te onlysupplier with2 MRO best o breedplusCMS sofware
OfferingDigiREPORTSandAeroBUY our common BI toolsand B2B tools for ourDigiMAINTandWebPMIMRO systems.
Our DigiDOCCMS is agnostic of MRO and integrates with anycompetitors system.
Products DigiMAINT DigiDOC WebPMI
Integration Solutions DigiREPORTS AeroBUY
DJM
Platforms WebServer/
WebBrowser MS Server/
MS SQL or Oracle Linux/Oracle iSeries/DB2
Spec2000 Ch11 & Ch13 Compliant
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CONSIDERATIONS FOR USETHE SUPPLY CHAINIn mobile Supply Chain Management (mSCM), integration o real time events with
the use o wireless technology enables a constant flow o up-to-date inormation
rom both inside and outside the organization. Since prices o products and services
can be changed utilizing dynamic pricing, as an example, mSCM helps companies
to cope with changes in uncontrollable external actors affecting demand.
Regardless o the specific implementation o Supply Chain, ERP, and MRP
solutions several key actors must be kept in mind, as portrayed by Alexander Renz
rom Microsof in Denmark:
1. INTEGRATING BUSINESS. An adaptive oundation must be established,
providing consistent data and visibility across end-to-end processes which
themselves are consistent and repeatable. Integration o internal processes is the
key, in conjunction with implementing ERP systems, or other adaptations o
MRP or MRO systems, to include basic supply chain management unctionality,
to link ront- and back-office unctions. Web portals would be utilized or
inormation sharing.
2. OPTIMIZATION.Better decision making tools would be integrated to provide
the greatest efficiencies. Tis can included business intelligence tools and
analytics tools, provided by a number o manuacturers.
3. COLLABORATION. Tis stage entails extending processes to supply chain
partners using networking and collaboration technologies such as Web portalsand shared workspaces. Such tools allow or the real-time, accurate exchange o
inormation about demand and supply, and the ability to quickly eed electronic
orders into back office and operational systems to shorten cycle times.
4. REAL WORLD AWARENESS. Mobile applications, handheld devices, bar
coding, global positioning systems (GPS) and radio requency identification
(RFID) can all help obtain precise inormation about the movement o goods
through the supply chain which helps cut time rom order capture to ulfillment.
Te concept o managing the supply chain with wireless technology is affecting the
conventional understanding o Supply Chain Management. It offers geographical
reach to support and enhance the association with logistics and delivery systems.
Services can be requested at any location without the demand being initiated
through static or fixed portals or devices into the company resources. Tis
challenges and creates the need to manage dispersed resources and affects the needor review o organizational designs and hierarchies.
In mSCM, wireless technology coupled with sofware applications, such as
a customer relationship management (CRM) system can be used to deliver
personalized services to users in the supply chain and to customers, with the main
purpose o developing long lasting and profitable customer relationships.
ERPTe considerations or ERP and MRP systems in the use o mobile devices and
the associated benefits o wireless technology are not inherently different rom
those described or Supply Chain above. Te main differences associated with the
implementation o ERP is the ofen broader scope o the data and subsequent
processes associated with the ERP system. Depending on where sensitive data is
housed within systems, such as human resources and financial data, there mayneed to be more controls placed both in the server and client sides o the mobile
applications to support the needs o the organization.
FIT, VIABILITY, AND ORGANIZATIONAL ACCEPTANCETere have been several studies to determine the attributes that need to be taken
into consideration when applying mobile devices to Supply Chain, ERP, MRP and
related systems. Because o the need to have the devices fit the human aspect o
the operations, technology must be properly measured. With regard to evaluating
initiatives or the internet, the platorm on which the systems with which we
are concerned are increasingly being placed, A. K. jan in 2001 introduced the
concepts o fit and viability. Fit measures the extent to which the applications
meet the core competence, structure, values and culture o the organization, while
viability measures the value added potential o new applications, their human
resource requirements and, based on this, capital needs.
How this applies to mobile technology relates to the characteristics o the economic
value o m-commerce and the delivery o the inormation rom the systems under
consideration. . P. Liang published a chart to indicate those key actors that impact
the reachability and mobility o m-commerce. Tese are based on: 1, Product and
service localization; 2, Product personalization; 3, Ubiquity enhancement; 4,
Instant connectivity; and 5, Convenience.
AUTUMN 2011 | AIRCRAFT ITMRO | WHITE PAPER: CKK SOLUTIONS| 21
CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO
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22 | WHITE PAPER: CKK SOLUTIONS| AIRCRAFT ITMRO | AUTUMN 2011
be able to come up with sofware that is flexible
and able to work with whatever mobile devices
are available. Mobile network suppliers, hardware
manuacturers, and technology consortiums are
constantly working on increased stability, range, and
speed in data transer rates through their products
and services.
ADAPTATIONAdapting applications to mobile devices can be broken
down into client side, server side, and proxy based
approaches. Te ormatting o content on the device
may involve cascading style sheets; on the server side
preparing the content or device delivery; proxy based
approaches address an intermediate stage or acilitating
the adaptation process. Several considerations or
adaptation are appropriate or this discussion.
CONTENTIn reviewing the application to be displayed on the
mobile device, eliminating unn