2010 sell like hell and keep them in heaven ( oct )

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This is a copy of the presentation given at the Cutting Edge Seminar Industry Seminar on the 26th November at the Central YMCA

TRANSCRIPT

Page 1: 2010 sell like hell and keep them in heaven ( oct )
Page 2: 2010 sell like hell and keep them in heaven ( oct )
Page 3: 2010 sell like hell and keep them in heaven ( oct )

RULE 1Adopt the mindset !

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•New to exercise ?

•Experienced exercisers?

•Re - motivated ex members ?

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RULE 2 Communicate your member benefits

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Motivational Tools

• Personal Progress packs to measure results

• Programme cards

• Fitness mentoring services

• Regular staff interactions

• Group training

• Measurable results !!

• Usage rewards & badges of honour

• Training with friends and family

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• Initial Programme session

• Support call service

• Follow Up Sessions if required

• Virtual support by your fitness mentor • Personal Progress Pack to chart results • Optional Fitness assessments• Colour coded Programme cards to note your progress• 5 weeks Free membership for your friends • Incentive to train 14 times in 6 weeks

Educational Strategies

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Ongoing Support Programme

Fitness support service

Virtual PT services

6 weekly re-programme sessions

Gym rituals – Abs on the hour

Online Newsletters

Web links to fitness related sites

Personal Training Services

Group Training Programmes

Online Nutrition programmes

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RULE 3Adopt 6- 10 Pillars

of Marketing

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• Advertising • PR

• Email

• Social Media

• Telephone Marketing

• Direct Sales

Pillars of Marketing

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•Direct mail

•Partnership Schemes

•Risk Reversal

•Price Promotions

•Joint Ventures

•Website

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• Budget Airline format • Added value memberships• Facility Enhancement fees• Commitment v yield matrix• Facility Enhancement fee • Redundancy Insurance

Price Promotions

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• Charity Programmes • Fit funds for Schools • Transformation Programmes (Fitness, Dentists, Cosmetic surgery , Hair , Beauty, Stylists, physios , chiropractors.•Majestic Wines

Joint Ventures

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• Money Back Guarentees• Transferable Enrolments • Residential memberships • Use or Pay Scheme• Value Guarantee schemes

Risk Reversal Strategies

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RULE 4Adopt a commitment

to testing .

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• NGN Phone Numbers • Txt in responses • Web Visits • Referral Stats • Email Click throughs • Accurate Sales Pipeline reports

Measurement Strategies

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Phase 1 - Analyse your sales pipeline

2340 Leads

1840 Appointments

1660 Tours

800 Sales

Club sales statistics

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RULE 5Embrace the internet & email marketing

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• Inbound Call routing • Area Specific websites• Video & Commentary • Virtual Tours • Online sign up • Capture Email Addresses

Utilising the internet

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RULE 6Use the phone

effectively

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• New Member calls • Ongoing Member Engagement • Renewals• Lapsed member follow up • Cold Call Community Surveys • Corporate appointment setting

Utilising the telephone

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RULE 7Become an expert at

Direct mail

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• Target responses of 10 -20 appointments Test Profiles , Headlines, Offers. • Utilise existing members – Unlock the potentialReferral schemes , Guest days , Special programmes

Direct mail Strategies

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RULE 8Create a marketing

blueprint

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RULE 9Develop a ‘backend

business’

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RULE 10Replace marketing

budgets with an acquisition cost

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