2010 bridging generations
DESCRIPTION
As more Generation Y enter the work force, companies and associations face challenges of bridging multiple generations in the work force. This presentation from the MACA annual meeting, outlines some of the distinctions in the four generations in the workforce.TRANSCRIPT
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Bridging the Generations:From Minnie Pearl & Pearl Harbor
toWiki & Wii
MidAmerica Crop Life Association
September 7, 2010Steve Drake
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Today’s Agenda
1. Bridging GenerationsDefiningGenerations as EmployeesGenerations as Consumers
2. Social media as a business tool
“Stopping Points” after each section
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Who’s Here?
5.9%
38.2%
20.6%
41.2%
14.7%
0%
20%
40%
60%
80%
Enviro &/orSafety
SalesStaff/Mgr
MarketingMgr
Sr Mgr Other
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Expectations
Gen Y in Workforce (21)Networking (5)Recruiting, Retaining, Motivating (3)Work habits / Training
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Birth Years Here
0.0%
76.5%
20.6%
2.9%
0%
20%
40%
60%
80%
Pre 1946 1946-1964 1965-1977 1978-1995
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10%
44%34%
12%
0%
20%
40%
60%
80%
100%
Matures Boomers Gen X Gen Y
US Population
MACA
Generations: You & the U.S.
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Four Generations as:
• Customers/Prospects
• Colleagues
• Employees
Generational Challenge
• People at Job Site
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Disclosures
Yes, these are generalizations
Yes, there are exceptions
What follows is a compilation of research and literature from multiple sources
Plagiarism vs research
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Generational Background
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BabyBoomers77 million
Generation Y
76+ million
Generation X
50 million
Pre-Boomers
24 million
Before 1946 1946-1964 1965 – 1977 1978 - 1995
Birth Years:
Generational Divides
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• 1970s: Long hair
Generational Words
• Today: Longing for hair
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• 1970s: Long hair• Today: Longing for hair
• 1970s: Screw the system• Today: Upgrade the system
• 1970s: Acid rock• Today: Acid reflux
• 1970s: Rolling Stones• Today: Kidney Stones
• 1970s: KEG• Today: EKG
• 1970s: Going to a new, hip joint• Today: Receiving a new hip joint
• 1970s: Whatever• Today: Depends
Generational Words
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Stand at Your Corner
Pearl HarborKorean War1st Radio
GenerationImpactsHow You
Communicate
Kennedy AssassinationArmstrong Moon Walk1st TV set
Fall of Berlin WallAIDS1st PC
Monica/Gulf War I9/111st E-mail Address
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First Year Eligible for Full Retirement
05
10152025303540
Num
ber E
ligib
le (m
illio
ns)
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
Year
Boomer Peak Boomer retirement will lead to an “all
out war for talent.”
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Characteristics, Perspectives, Attitudes and Beliefs
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Generation Overview
Matures:DepressionBuildersSavers Generation
ImpactsHow you
Live
Boomers:Post WWIISpendersLive to Work
Xs:Latch-keyDivorceDownsizedIndependent
Ys:Digital revolutionCorp/Gov’t flawedShort attention spanWork to Live
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Generation Divide
Boomers:Work is a PLACE
Ys:Always “wired,” means work whenever &
where ever
Cultural Differences:Work-Life balanceFlextime
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Work Life Balance
Work
LifeFamily
Work Life
Family
#1 Issue between Generations
70% of American workers say they don’t have proper work-life balance … and blame companies for the problem.
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Older Users Doubling
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Generation Y90% say they are “very close” to their parents.44% of teens consider parents as role models.
Quality and quantity time.
Raising a family is veryimportant – 75%.
Baby BoomersMore than 40% in 1974 said they would be better off without their parents.
Quality time.
Raising a family is very important – 59%.
Family - Parenting
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Generations Y Loyalty(in order of importance to them)
1. Families
2. Friends
3. Communities
4. Co-workers
5. Themselves
6. Their company
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Marrying later or not at all
• 1960 • Women 20 years old• Men 23 years old
• 2007 • Women 26 years old• Men 28 years old
Median age at marriage
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• More than 60% of students volunteer at least monthly
Volunteering is important
• More than 80% of college freshmen volunteered as high school seniors
• Focus: environment, poverty and community problems
• Top reasons for volunteering: • “feel I am helping others”• “good skills for the future”• “makes me feel proud”
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1. Who is Gen Y?2. How big is it?3. What “turns their crank?”4. How do they define success?
Questions/Discussion at tables:What does this mean to you in your work?
Stop & Review
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Generations as Employees
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Workplace Background
50% of largest U.S. companies will lose 50% of their senior managers in next five years
By 2012, the U.S. will face a shortage of 10 million workers
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10%
44%
34%
12%
0%
20%
40%
60%
80%
100%
Matures Boomers Gen X Gen Y
Generations in Work Force
60% of employers report some “generational tension”
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Key Characteristics
BoomersPriority on careerSacrifice family for workHard workersLoyalty to company“Panic” re: retirement
Gen XHard work Using technologyPrefers cash & salaryWants some funLoyal to profession
Gen YContact with supervisorMake a differenceWork in teams
State-of-art tech stuffBe at top nowFrequent feedback & training
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Recruiting
Gen YStart early – internshipsWebsite very importantRecruit through peersEngage with videosRecruit via InternetAppeal to desire to learnSell via flexible schedulingHighlight paid training
Gen XAvoid hypeOffer money & stockWebsite importantAppeal to desire to learnHighlight paid training &
skill development48% look in local paper76% get news online59% use Net for search
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Retaining Gen Y
• Not how long … but … how hard• Exit interviews may spot trends. Ask right
questions• Boomerang Club• Recognize what’s important … like having
birthday off• Highlight pathways for internal promotions• Spread word re: promotion & why
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Motivating
• Most try to motivate based on what we find motivating.
• Mistake!• Ask them what motivates them … could be as
simple as getting off 30 minutes early on Fridays.
• Get copy of DRiVE by Daniel Pink
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Retaining
Gen Y83% want flexibility73% motivated by salary58% want pathway to
personal growthWork-life balanceFrequent feedbackAccess to managersSocial interaction at work
Gen XCompensationAccess to managersWork “with” not “for”Weekly feedbackHealth/Medical benefitsGiven desired outcome
& then turned looseTraining (live/computer)
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• Gen Y workers want a job that lets them exercise personal values and beliefs
Causes Click
• 62% want to work for companies that give them a chance to use their skills to help a nonprofit
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Cause MarketingMarketing strategy & much more
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Pepsi Refresh Vote
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Boomer Views
On Boomers:• Worried about retirement• Hard workers: do whatever it takes to get job done• Goal oriented with good work ethics, relationships
On Gen X-ers:• Family first/Job is a means/Transient/Job hoppers• Self absorbed/Money/Title• Good workers/Need motivation, Constant attention
On Gen Y-ers:• Feel entitled/Poor work ethic/Strange work habits• Need a lot of stroking/Recognition/Not loyal• Dependent on technology, lost without it
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Gen X Views
On Boomers:• Resistant to change/Doers not Delegators• Didn’t plan for retirement and probably won’t retire• Work comes first/Hard working, dedicated
On Gen X-ers:• Job hoppers/Loyal to self/Opportunistic• Family as important as work/Willing to Risk• Able to bridge gap between Boomers & Y-ers
On Gen Y-ers:• “Entitled.” Selfish, Impatient, Arrogant• Want to be involved in decision making• Tech savvy/Prefer electronic devices/Mind over Body
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Gen Y Views
On Boomers:• Not tech savvy• Relaxed/Easy to work with/Not fully engaged• Hard working
On Gen X-ers:• Carefree/Laid back• Cynical, “me” generation• Skeptical especially about Gen Y’s abilities/habits
On Gen Y-ers:• Technologically sophisticated• Looking for outreach/Too eager to change world?• Open minded/Willing to adopt new practices/ideas
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1. What Generations are in the work place?2. How do we learn to work together?3. What “turns their crank” about work?4. How do we recruit & retain staff from
differing generations?
Questions/Discussion:What does this mean to you in your work?
Stop & Review
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Generations as Consumers & Media Users
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01020304050607080
Brand Important
Price Important
Quality Im
portant
Go to Get Brand
1st to New
MeanMenWomen
Consuming Habits
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Hobbies & Interests
01020
304050
6070
Watching TV
Cards/Poker
Video Games
Computer Games
Bargain Shopping
Sports
Scrapbooking
MeanMenWomen
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0%5%
10%15%20%25%30%35%40%45%50%
Volunteer
Faith-based
Civic Event
Political E
vent
Social Club
Trade/Prof Group
Gen Y’s Use of Time
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Media Usage and Multi-Tasking
1.6
1.8
4.5
5.1
5.9
6.7
7.5
7.8
8.1
15.0
16.8
0 12.5
% Time Shared
3040344327421262497
Mean Hours per Week
Browsing/Surfing the InternetWatching television
Talking on the phoneListening to the radio
E-mail and instant messagingListening to CDs/DVDsWatching videos/DVDs
Reading books for school or workListening to/Record music online
Reading magazinesReading newspapers
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How to Reach Diverse Audiences?
Boomers Xs & Ys
Printed Electronic
Snail Mail
Newspapers
Newsletters
Conferences
Face-to-face meetings
Telephone
Online news, blogs, pod casts
E-letters
Video conferences
Webinars
Texting
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26% of the U.S. population19% of the U.S. workforce
$300+ billion in annual spending power…and growing rapidly
That’s Y
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Acknowledgement& Sources
Much of this information provided by NCTA from research conducted by Market Directions Inc.
Gen Y Information Sources:1) Market Directions … www.marketdirections.com2) NCTA/Drake & Company … www.drakeco.com3) Generation WHY … www.generationwhy.com4) Beloit College … www.beloit.edu (Mindset List)5) NAS Insights … Recruiting & Managing the Generations6) Y-Sizing Your Business: Jason Ryan Dorsey
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MACA Survey Results
28% respondedTo e-survey
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Do you subscribe to …
Survey Says …
62%
77%
38%
50%
0%
20%
40%
60%
80%
100%
Daily Newspaper
Monthly/Weekly Magazine
Online News or Web
Other Online
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PRIMARY source of General News
Survey Says …
32%27%18% 12%
6% 3% 3%0% 0%0%
20%
40%
60%
Nat'l Cable
Internet
Nat'l Paper
Local Paper
Local TV
Social Media
Nat'l TV
Nat'l Radio
Local Radio
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74%
27%
0%
20%
40%
60%
80%
Yes No
Have you ever visited Craigslist
Survey Says …
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44%
24%29%
0% 3%0%
20%
40%
60%
80%
<Monthly
Monthly Weekly Daily ???
How often do you visit YouTube
Survey Says …
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53%
3%
53% 53%
15%
0%
20%
40%
60%
80%
E-mail Text Phone In Person All
What use for “critical work related”communication?
Survey Says …
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49%42%
21%
6%
61%
27%
0%
20%
40%
60%
80%
Paper Craigslist E-Bay BB Friends GarageSale
Where do you “advertise” items for sale?
Survey Says …
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33%
0%
38%
4%
46%
29%38%
0%
20%
40%
60%
80%
Newspaper Ad
Craigslist
AgCareers BB
Friends
Online
Other
Where do you “advertise” job openings?
Survey Says …
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How often do you use Twitter?
Survey Says …
91%
0% 3% 3% 3%0%
20%
40%
60%
80%
100%
Never Monthly Weekly Daily ???
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Have you participated in a Twestival?
Survey Says …
3%
79%
18%
0%
20%
40%
60%
80%
100%
Yes No No Idea WhatOne Is
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24%
77%
0%
20%
40%
60%
80%
Profiles Know but Don't Use
Tell us about Facebook and MySpace
Survey Says …
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Use of MACA’s website
Survey Says …
9%
74%
18%
0%
20%
40%
60%
80%
100%
Never Occasionally Several times amonth
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35% 35%29%
0%
20%
40%
60%
80%
Use for Biz Know but Don'tUse
???
Tell us about LinkedIn
Survey Says …
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Mobile Mania
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Cell Phone Users
billion
Computer Users
billion
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Mobile
• Biggest change:Shift to computer on cell phones3.5 Billion people have cell phones
• Using Google daily:65 million use 6 billion people do not
0
500,000,000
1,000,000,000
1,500,000,000
2,000,000,000
2,500,000,000
3,000,000,000
3,500,000,000
Computers Cell Phones
1.2 Billion
3.5 Billion
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Technology Advantage
SaturdayProblem
Connection
ProblemSolved
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QR Codes
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Social MediaDelivery tool & much more
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Social Media Tools
• Blogs• Google News Alerts• Facebook• YouTube• LinkedIn• Twitter• Flickr• SlideShare• Delicious• Flowtown
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DEFENSIVE: Research ToolGoogle News AlertsTwitter SearchSlide Share
PRO-ACTIVE: Branding & Member ToolSharing2-way communicationsFund-raising
Social Media
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Rolodex on steroids!
Only35% Use
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NOT using Twitter?
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Google News Alerts
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From Twitter
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Not on Twitter?What are you Missing?
• #Monsanto Layoff Looms: http://bit.ly/aUo4xr 700 jobs at risk in their 3rd layoff in 14 months
• #biotech Syngenta Strengthens U.S. Wheat Herbicide Portfolio with Development... http://is.gd/eOVDq
• http://huff.to/aw8CUt Huffpost - A great read on #Monsanto from #JohnRobbins. It is time to turn this around. Say No to #GMO
• Bayer CropScience grants seed rights to Monsanto - http://fwix.com/a/42_8e1b6c9694
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Not on Twitter?What are you Missing?
• RT @GMWatch #Bayer & #Monsanto to use Poncho on seeds http://bit.ly/bfwoG0 Poncho very toxic to #bees http://bit.ly/agkgRN < @HelpSaveBees
• Monsanto Fund has donated an additional amount of Rs 4.3 million to World Food Program to support relief work 4 flood victims in #Pakistan
• "Amvac sues US EPA over quintozene order." More details on www.agrow.com
• RT @FMCorg: FMC's FAQ answers all your questions about how to get the most out of your market. http://fb.me/tO4PRu7N
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Pro-Active Social Media
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FacebookUsers in U.S.
million
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Facebook Tops Google
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Web sites about kittens get more hits than those of most major
corporations!
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People have joined FourSquare(in the last 10 days!)
,000
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Average dailyon Facebook
hours
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Cognitive Surplus
How do you have the time?
We’ve switched from “boob tube”to social media.
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“If I’d asked the consumer what theywanted, they’d have asked for a faster horse.”
Henry Ford