2010 audubon pediatric practice quality improvement project
DESCRIPTION
2010 Audubon Pediatric Practice Quality Improvement Project . May 26, 2010. AIM Statement:. To increase the percent of Audubon pediatric patients who see their primary care provider at scheduled visits from 53% to 80% by the end of the 2009-2010 academic year (June 2010). Practical Basis. - PowerPoint PPT PresentationTRANSCRIPT
2010 Audubon Pediatric Practice Quality
Improvement Project
May 26, 2010
AIM Statement:To increase the percent of Audubon pediatric patients who see their primary care provider at scheduled visits from 53% to 80% by the end of the 2009-2010 academic year (June 2010)
Practical Basis
The Medical Home1967 – AAP was the first to introduce the concept;
initially referred to a central location for archiving a child’s medical record
Medical care of infants, children, and adolescents that is accessible, continuous, comprehensive, family centered, coordinated, compassionate, and culturally effective
Involves a physician that is known to the child and
family, and is able to develop a partnership of mutual responsibility and trust
AAP POLICY STATEMENT (initially published: PEDIATRICS Vol. 110 No. 1 July 2002, pp. 184-186; reaffirmed August 1, 2008)
Theoretical basisCSHCN have better outcomes than children
receiving care in a non-medical home (Homer et al., 2008)
Medical Home offers cost reduction, particularly for those with chronic disease
Paired Correctly
NOT paired correctly
Total Visits Percent Paired Correctly
Resident 40 36 76 53%Attending 62 32 94 66%Total 102 68 170 60%
Background Data
Background SurveyLow PMD Awareness
Visit Scheduling:60% of visits scheduled within one month of appt.
PMD Availability:50% were always able to schedule appointments
with their PMD
How a Clinic Appointment is Made?
PFA
Call Center
ER
PDSA
P: Increase correct PMD-Patient visits by identifying PMD in Eclypsis
D: Designate PMD in Eclypsis
Study
Total Patients Seen
PMD Designated
Mid-Block 26 3 (12%)
End-Block 56 10 (18%)
“To be honest with you, I haven’t added any of my patients during the last block... feels bad.”
Act Abort Eclypsis PMD designation
PMDs only sporadically self-identifying in EclypsisNeither PFA nor call center utilized this
information when making appointment
Future Plans:Devise other methods of identifying PMD
How to Identify PMD?Business Card?
The Face sheet?
The Welcome sheet!
PDSA P: Increase PMD awareness by distributing Welcome
Sheet at each visitD: Survey residents as to how often Welcome Sheets
are provided by PFAS: 1 handout in 24 patient encountersA: How to improve Welcome Sheet Distribution?
Welcome Sheets placed in clinic rooms Increase family awareness of providers in other
ways Survey Families
PMD Photos
Family Survey10 families questioned in waiting room after visit0 received Welcome sheets 5 could name PMD immediately after visitAll relied on call center to identify PMD when making an appointment. 7 said they would take appointment with first available provider if more convenient
• To increase the percent of Audubon pediatric patients who see their primary care provider at scheduled visits from 53% to 80% by the end of the 2009-2010 academic year (June 2010)
•A chart review was completed on 147 patients during April 2010
Final Results
Final Results
Paired Correctly
Not paired correctly
Total Visits Percent Paired Correctly
Resident 41 23 64 64%Attending 65 18 83 78%Total 105 43 147 71%
Future DirectionsContinue to distribute Welcome SheetsCall center?
Challenges• Multiple systems that do not communicate Patient literacyFurther limitations on resident availability
UpdatePost partum depressionAIM Statement: To screen 95% of mothers of
patients less than 4 months of age for post-partum depression
A chart review of 69 patients aged 0-3 months was completed during 2 week period in March 2010.
59 patients were screened for post-partum depression (86%)
Thank you Thank you to Audubon PFAs, MAs, RNs, Residents, Fellows and Attendings
Special Thanks to Connie Kostacos, Mariellen Lane and all the other ACN Clinics
Provider Survey• 14 residents and 2 Attendings
• Majority distribute Welcome Sheet either “rarely/never” or “around 20% of time”
• Majority indicated that they either simply forget to distribute or could not find in rooms
• Majority indicated that Welcome Sheets should be handed out at every visit
• 50% thought PFAs should distribute; 25% both.