2009 ADLINKAn Introduction to

Quality Management System

Timothy CHEN/Customer Care Center

Version 1.2 2009 Apr. 1

Quality Policy

““Quality People Quality People for for Quality Service”Quality Service”

MFG Quality Team Organization

QA Dept.Win Yang

Process QA Sec. Yi-Ying Wang

Vendor QA Sec.Win Yang

PCBA PQAYi-Ying Wang

System PQAJeffrey Li

IQCWin Yang

VQAWin Yang

PCBA Process QC

SystemProcess QC

System Final QC

Component Engineering

Incoming Inspection

PCB

Mechanic

Electric Component

PBCAFinal QC

QESophia Fu

Customer Care Team Organization

Customer Care CenterJeff Chou

Customer Support Dept

Stella Chiang

Technical Engineering Dept

Timothy Chen

Customer ServiceSection

Order Fulfillment Section

ShipmentManagement

Order Management

After-SalesTechnical Support

Asia Pacific Account

EMEA Account

China Account

USA Account

RMA ServiceSection

RepairEngineering

RMAManagement

Customer QualityIssue Care

Failure AnalysisEngineering

DOA Management

Outsourcing Parts Management

Quality Milestone

7,38410,810

17,605

29,172

43,374

57,14160,985

78,712

ISO9001 Certified

ISO14000 Certified

6 Sigma Implementation

ISO9001:2000 Certified

TL9000 Certified

China 3C Licensed

RoHS Compliance

SONY GP Phase-In

Unit: 1000 USD

China RoHS

87860

ISO14001 Updated

1999 2000 2001 2002 2003 2004 2005 2006 2007

Revenue

2008

92320Excluding AMPRO

ISO9001 Updated

KSO2008AVG

2009 Jan

2009Feb

2009 Mar

2009 Apr

2009 May

2009 Jun

2009 Jul

2009 Aug

2009 Sep

2009 Oct

2009 Nov

2009 Dec

2009 AVG

PCBA DOA

0.13% 0.21% 0.06% 0.12% 0.1% 0.09% 0.08% 0.12%

PCBA RMA

0.9% 0.6% 1% 0.78% 0.9% 0.85% 0.82% 0.70%

System DOA

0.9% 0% 0.6% 0.6% 0.5% 0.4% 0.69% 0.84%

System RMA

2.0% 0.4% 2.2% 2.4% 1.4% 1.2% 1.0% 1.4%

Product Quality KPI 2009

Continuous Improvement Loop

DQA IQC/VQA

ProcessPerformance

ControlIPQC

Process FailureReview

FQCDOA/RMAAnalysis

CustomerClaim

Regular Status Review V.S Quality Goal

ProcessProductionMaterialDesign

Follow Up & Effectiveness Verification

Analysis & Improvement

Feedback to Target

Design Quality Assurance

C4C4

C3C3

C2C2

C1C1

C5C5

•Schedule•Project Team

•Test Plan•Design Review•PCB Layout•Pre BOM & AVL

•Design Rule Checklist•Test Report•Bug List•Diagnostics Test Report•Manufacturability Review

•Reliability Testing Report•MTBF Demo. Test •Material Quality Assurance•BOM•AVL•EMI Test Report•Safety Test Report•Bug List

•Failure Mode Analysis•Quality Control

Marketing Marketing Proposal Proposal

R&D Design PhaseR&D Design Phase

Mass ProductionMass Production

Lab Pilot Lab Pilot Run PhaseRun Phase

Eng. PilotEng. PilotRun PhaseRun Phase

Prod. Pilot Prod. Pilot Run PhaseRun Phase

Product Development Management

Time to Market Control

Cost Review/Control

ECN/R Management

Product Data Collection & Inquiry

R/D Documents Storage

Historical Quotation Record

EOL Procedure Follow Up

Customer Request Spec in Management

Customer Confidential Information Guarding

AVL Control

DFM Control List

Latest Price Update

Marketing Research Reporting

Reliability Verification Facilities

☼ Thermal Shock Testing Chamber

☼ Programmable Temperature Humidity Chamber

☼ Vibration Test System ☼ Drop Tester

Supplier

SMT

DIP

IQC

Paste printing

Mounting & Reflow

ICT

Manual Insertion

Double Wave Soldering

Touch Up

FunctionTest

Packing

FQC

Shipping

X-Ray +AOI

PQC

Visual Inspection

PCBA MFG Quality Flow

Supplier

IQC

AssemblyProcess

V.I. 100%Pre-Test

Dynamic Burn-in

Safety-Test Packing

FQC

Shipping

PQC

Final-Test

System MFG Quality Flow

Hyper SonicCleaning

UV Curing

Coating Process

Conformal Coating Quality Flow

100%Thickness Check

100% Coating Coverage Check

FCT Process

Shipping

PCB Assembly

Product Traceability

Shop Floor Control

Rework/Repair

Station

QA

Sampling

Product

History

WIP

Information

Yield

Information

Post SMT Post M/I ICT Function

TestPacking

Soldering Quality Verification

☼ AOI (TR7100EP) ☼ X-ray (Phoenix)☼ BGA Scope (ERSA)

Conformal Coating Facility

Coating MachineCoating Room Curing Oven

Transit Conveyor Inspection Light Box Ultrasonic Cleaner

Conformal Coating Quality Verification

Coating Material : HumiSeal 1B31 Acrylic CoatingCoating Thickness: 1~3 mils on Top and Bottom side of PCBA.Coating Standard : In accordance with MIL-I-46058 and IPC-CC-830 Standard.

Coating Inspection under Blacklight

Coating Thickness GaugeCoating Inspection

Customer Voice & Quality Care

Customer Voice Focus

48 hours Response

System Automatic Records All Information

Customer Satisfaction Required for Each Case Response Quality and Speed Review Regularly

Customer Feedback System

Express & Quality Service

Replace/Propose LT within 24 hrs.

DOA RMA

3 Months 2 Years

Trouble Shooting & Return within 14 Working days

Green Management

Environment Friendly Quality Policy (RoHS Compliance, WEEE,...)

Green Solution Review & Vendor Involvement

Resource Saving & Recycling Policy

Mobile RoHS Verification Facility for Incoming Component

Win-Win with ADLINKWin-Win with ADLINK