1st mrm minutes dated 20th nov 09
TRANSCRIPT
S.No Topics Action Plan Responsibility Target Date Remarks
1 MR Discussed
2 Review of Objectives
a Customer complaints
COO Closed
b Production Volumes
c Inprocess rejections
d Ontime delivery
3 Internal Quality Audit
Marketing 2 NC & 1 obs
Management Responsibility - Nil Nil
MR - Nil NIL
Human Resource - Nil NIl
PPC - 1 NC 1 NC closed
Production Drilling - 1NC 1 NC pending
Production Tempering - 2NC 2 NC closed
Production Lami - 1 NC 1 NC closed
Production DGU - 1 Nc , 1 Obs
Dispatch - 1 NC 1 NC Pending
Quality Assurance - 1 NC 1 NC Closed
Maintenance - 1 NC 1 NC closed
Stores - 2 NC 1 NC closed & 1 NC pending
Purchase - 1 NC 1 NC Closed
Note : Final review by MR is pending for all the NCs & will be completed by 28th Nov 09 , Targets dates for completion are given in NCR re
Glasstech Industries (India) Pvt Ltd.
MANAGEMENT REVIEW MEETING MINUTES
MRM No.: 1 Date : 20th Nov 09
ISO Num :F / MR/ MRMMOMVER :1.0
Status as on 20th Nov 09
Pending points of previous MRM meeting.
This is the 1st MRM meeting as per ISO 9001:2008 standards , however last MRM's points were discussed & reviwed , These points also will be taken into consideration in the next MRM agenda meeting .
The objectives set in Aug 09 were reviewed & were found in line with the targets set ( Refer annexure for the results of 4 objectives set)
From Aug 09 to Oct 09
In the Internal Quality Audit conducted on 7th & 9th Nov 09 - Total 14 NC & 2 obs were found ( Refer the Annexure of Audt summary )
1 NC & 1 OBS closed & 1 NC Pending
1 NC closed & 1 obs pending
4 Process performance QC Manger Upto Oct 09 Closed
QC Manger Upto Oct 09 Closed
QC Manger Upto Oct 09 Closed
QC Manger Upto Oct 09 Closed
DGU Dessicant Test - Total 56 test done - 56 test pass QC Manger Upto Oct 09 Closed
DGU shore A Hardnesss - Total 58 Test done - 58 Test pass QC Manger Upto Oct 09 Closed
Lamination : Boil Test 15 Test done & 15 test pass QC Manger Upto Oct 09 Closed
QC Manger Upto Oct 09 Closed
5 Product confirmity QC Manger Upto Oct 09 Closed
6 Up to Oct 09 Closed
7 Oct-09 Closed
8 Training Closed
a Regular training For 1st Quarter Sessions planned - 12 , Sessions Actual- 8 Till Oct 09 Closed
b Safety training Session Plan - 1 , Session Actual- 1 HR Admin Till Oct 09 Closed
c Fire fighting training Session Plan - 1 , Session Actual- 0 HR Admin Till Oct 09 Closed
d First Aid training Session Plan - 1 , Session Actual- 1 HR Admin Till Oct 09 Closed
Temepred /HS Glass - 107 test done - 106 pass , 1 fial (approx 30 glasses were retempered job num 905 )
Roller wave test : 76 Test done - 76 test pass - Max value of Avg dept found to be 0.19 mm in Job num 812 & 900 against the Target of 0.2 mm .
DGU Potlife Test - Total 64 Test done - 63 test pass - 1 fail due to more fast curing time ( resetting done & made ok) .
DGU Butter fly - Total 60 Test done , 58 test pass - 2 fail ( resetting done )
Room Conditions - Daily basis 2 times reading taken , All found Below 30 Deg c
Based on the inprocess & Random Test inspection reports Dimensions : From last 3 months the data recorded for sizes found with max +/- 1 mm
CA PA customer complaints
From last 3 moths for the complaints accepted by Glasstech 6 Corrective action have been taken & are closed ,Most of the colours for Master colour samples are ready ,few samples are pending as till date order has been not placed for them
Marketing Head & QC Manger
CA PA Inprocess rejections
From the past 3 months data , in 3 areas corrective action were taken ,Viz Grinding machine, Tempering Machine , Handling Breakage in all deptts & have been started implenting .
QC Manager & CFT Team
It was decided to meet the Planned the trainning session & individual deptts head to speed up & regularise tranning progamms.
Plant Manger/HR
Admin
By Next review meeting
Concerned Deptt Heads
9
7] Enlarged area for stores planned in the new shade .
10 Plant Manager Oct-09 Closed
11 Customer Feed Back Oct-09 Discussed
12 No Issues MR Oct-09 Closed
13Resource needs to any
Plant Manager By Nov09 end Inprocess
Plant Manager By Jan 09 end Inprocess
Prepared by Checked By Approved by
MR COO
Summary of Continuous Improvements Planned & achieved ( BY Plant Manager & QA )
1] To Set Min Max Consumables list by each process / Deptt ( Benefit : Inventory cost will reduce , Stock problems will decrease as minimium stock will be mainted by Stores & Purchase )
Production Head / QC manger
By Next review meeting
This being the first MRM , improvements are planned & completion, implementation will be reviewed in next meeting.
2] Control plan in details to be made for controlling the process at micro level. Detailed training to be provided to the workers for same .
Production Head / QC manger
By Next review meeting
3] Exsisting machine check list are not detailed one , hence there are chances of missing the checks before start up of machine . Detailed machine checklist to be made & introduced.
Production Head / QC manger
By Next review meeting
4] The ideas coming from the suggestions schemes to be implemented & results to be monitored for the benefits getting to the company.
Production Head / QC manger
By Next review meeting
5] Pls for re-training of all the operators & incharges for Tempering, DGU & Lamination line by machine supplier.
Production Head / QC manger
By Next review meeting
6] Introduction of format for recording , control & traceability of Incoming farmas & Out going farmas
Production Head / QC manger
By Next review meeting
Production Head / QC manger
By Next review meeting
8] Exsisting ceramic printing supplier to be discontinued , once the New ceramic printing line is installed & commissioned .
Production Head / QC manger
By Next review meeting
Devaitions /Consession forms & details
From Aug 09 to Till date , 5 Devaitions have been recorded for minor issues related to asthetics looks & till date no complaints received for those deviations sent.
Prior to Aug 09 ,Total 12 feedbacks received & 1 form had negative feecback form for delivery concern, From Aug 09 to Oct 09 Total 5 feedback forms received ,& no negative feed back received .
Mr Anoop ( Marketing)
Changes in SOP & QSM
It is planned to have a Manual grinding team on contract Basis for grinding work of edge polishing & minor repair works like scratches
3 nos fresh Diploma electronics enggs needed in all 3shifts for machine manitenance team to handle the sophesticated CNC Based machines
Glasstech Industries India Pvt Ltd ( Objectives ) Year 09-10
Area1st Quarter
April.09
1 % NA 2% 4.46
Average 4.8
2 % NA 3% 6
Average 6.4
3 Customer complaints Registered Nos NA NA 4
Customer complaints Accepted Nos 4
No of orders Nos NA NA 88
% NA 2% 4.55
Average 4.44 Production Volumes
Tempered Production FG SQM NA 25000 15988DGU Production FG SQM NA 9000 7223Laminated Production FG SQM NA 1833 0Total Production Volumes FG SQM NA 35833 23211
Average 21312Tempered Rejection SQM NA NA 406.1DGU Rejection SQM NA NA 398.2Laminated Rejection SQM NA NA 0.0% Rejection Tempered % NA 0.50% 2.5
Average 3.6% Rejection DGU % NA 0.20% 5.5
Sr. No.
Unit of Measure
mentLast Year
data 08-09Avg Target
for this year 09-10
Inprocess rejections ( Excluding RM & Dispatch ,Transport Breakage
Total Rejections ( Customer complaints + Dispatch & Transit breakage+RM defects +Inprocess rejections)
3nos /month
% Accpeted complaints on Order basis
Average 4.7% Rejection Laminated % NA 1% 0.0
Average 0.05 Ontime Delivery
Total orders Nos NA NA ,-Total Delivery on time Nos NA NA ,-% On time Delivery % Na 80% ,-
Average ,-
Glasstech Industries India Pvt Ltd ( Objectives ) Year 09-10
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
May.09 June.09 July.09 Aug.09 Sept.09 Oct.09 Nov.09 Dec.09 Jan.10
2.46 7.54 2.78 2.95 2.11 1.33
4.8 2.6 1.3 #DIV/0!
2.9 10.4 3.2 4 3.2 2.9
6.4 3.5 2.9 #DIV/0!
4 7 5 2 4 9
4 6 4 1 2 2
106 126 195 154 216 173
3.77 4.76 2.05 0.65 0.93 1.16 #DIV/0! #DIV/0! ###
4.4 1.2 #DIV/0! #DIV/0!
17849 10346 14434 13401 16003 191948180 4349 4274 4581 4058 5686
0 0 0 1246 1963 185426029 14695 18708 19228 22024 26734 0 0 0
21312 19987 8911 0445.5 588.3 196.7 136.0 141.6 122.131.6 362.6 79.2 36.1 32.5 43.00.0 0.0 0.0 27.8 62.4 26.22.5 5.7 1.4 1.0 0.9 0.6 #DIV/0! #DIV/0! ###
3.6 1.1 #DIV/0! #DIV/0!0.4 8.3 1.9 0.8 0.8 0.8 #DIV/0! #DIV/0! ###
4.7 1.1 #DIV/0! #DIV/0!0.0 0.0 0.0 2.2 3.2 1.4 #DIV/0! #DIV/0! ###
0.0 1.8 #DIV/0! #DIV/0!
,- ,- 0 154 216 173,- ,- 0 118 179 141,- ,- 0 77 83 82 #DIV/0! #DIV/0! ###
,- 53 #DIV/0! #DIV/0!
Glasstech Industries India Pvt Ltd ( Objectives ) Year 09-10
4th Quarter Remarks
Feb.10
3.4
#DIV/0! #DIV/0!
4.7
#DIV/0! #DIV/0!
3.3
### ###
#DIV/0! #DIV/0!
15316.4
5478.7
723.3
0 0
0 12552.4
### ###
#DIV/0! 2.3
### ###
Actual Avg 09-10March.1
0
#DIV/0! 2.9
### ###
#DIV/0! 0.9
### ###
#DIV/0! 53.2
Customer complaints analysis
Month
Break up
April.09 4 4 100 0 0 4 0
May.09 4 4 100 0 0 4 0
June.09 7 6 86 1 0 5 1
July.09 5 4 80 1 0 4 0
Aug.09 2 1 50 1 0 1 0
Sept.09 4 2 50 2 0 2 0
Oct.09 9 2 22 7 0 2 0
Nov.09 #DIV/0!
Dec.09 #DIV/0!
Jan.10 #DIV/0!
Feb.10 #DIV/0!
March.10 #DIV/0!
Total 35 23 66 ###12 0 22 1April .10 #DIV/0!
May.10 #DIV/0!
June.10 #DIV/0!
July.10 #DIV/0!
Aug.10 #DIV/0!
Sept.10 #DIV/0!
Oct.10 #DIV/0!
Nov.10 #DIV/0!
Dec.10 #DIV/0!
Jan.11 #DIV/0!
Feb.11 #DIV/0!
March.11 #DIV/0!
Total 0 0 ###### 0 0 0 0
Quater1 Aug 09 ~oct 09 Target Actual Avg
Aug-09 1
2Sep-09 2
Oct-09 3
Total no of complaints registered
Total no of complaints accepted
% Accepted Customer
errorNot an
complaintProduction
errorextra short
Nov 09 Corrective actions : No Actions taken as results are with the targets
3nos /month
Quater2 Nov 09 ~ Jan10 Target Actual Avg
Nov-09 5
4Dec-09 5
Jan-10 3
Quater3 Feb 0 ~ April 10 Target Actual Avg
Feb-10 3
9Mar-10 17
Apr-10 8
Quater4 May10~July 10 Target Actual Avg
May-10 12
9Jun-10 9
Jul-10 6
Feb 10 Corrective actions : Dec-09 , complaint number 48 was later on found as customer error as he didn’t give the orientation pattern & complaint 50 was know to us , but sent with the intention that it will go inside the fitting.
No corrective actions were planned as in some cases only cleaning & chipping issue was observed but verbal strict instructions were given to respective process owners for avoiding such issues in future.
3nos /month
May 10 Corrective actions : Due to heavy production load & year ending completion work , errors increased to an Avg 9 , against an target of 3 .During heavy load exsisting people make mistakes in basic things.COO informed all the take necessary actions against the respective operators , make them aware about loss to company interms of money for each replacement & discussed about about putting new fresh diploma holders in each process & informed HR Admin to call for Biodatas .Also discussed to put final inspection team at dispatch stage after 1~2 months to control rejections if rejection rate continues.COO planned to meet individual process owners to discuss about the inprocess rejections as well.Discussed to start an internal mistake register for all deptts with 1 ~2 months , same to submit to Quality deptt , final summary will be made & necessary action will be taken on respective process owners.
3 nos /month
Aug 09 Corrective actions : In july 2010 , Final inspection team deputed in Dispatch stage , effective from 9th july 2010In july 2010 fresh Diploma engineers were appointed & training started.Mistake register started from 22nd of July 2010Rejection from may 10 was decreasing as all process were being monitored for control of rejections for basic reasons.To make aware to all incharges about loss in comany in terms of moneyHence no corrective action were taken for this quater , only monitoting of the data & discussion with respective process owers is planned.
2 nos /month
Customer complaints analysis
Break up Break up
0 0 4 1 3
0 0 4 4
0 0 5 2 2
0 0 4 3
0 0 1
0 0 2
0 0 2 1 1
0
0
0
0 0 22 1 3 0 5 5 3 0 00
0
0
0
0
0
0
0
0
0
0
0
0 0 0 0 0 0 0 0 0 0 0
Production error
Head office error
Labelling issue
Size error
Drilling error
Coating damage
Visual defect error
wrong coating
side
DGU error
Tempering error
Cerami
crror
Nov 09 Corrective actions : No Actions taken as results are with the targets
Feb 10 Corrective actions : Dec-09 , complaint number 48 was later on found as customer error as he didn’t give the orientation pattern & complaint 50 was know to us , but sent with the intention that it will go inside the fitting.
No corrective actions were planned as in some cases only cleaning & chipping issue was observed but verbal strict instructions were given to respective process owners for avoiding such issues in future.
May 10 Corrective actions : Due to heavy production load & year ending completion work , errors increased to an Avg 9 , against an target of 3 .During heavy load exsisting people make mistakes in basic things.COO informed all the take necessary actions against the respective operators , make them aware about loss to company interms of money for each replacement & discussed about about putting new fresh diploma holders in each process & informed HR Admin to call for Biodatas .Also discussed to put final inspection team at dispatch stage after 1~2 months to control rejections if rejection rate continues.COO planned to meet individual process owners to discuss about the inprocess rejections as well.Discussed to start an internal mistake register for all deptts with 1 ~2 months , same to submit to Quality deptt , final summary will be made & necessary action will be taken on respective process owners.
Aug 09 Corrective actions : In july 2010 , Final inspection team deputed in Dispatch stage , effective from 9th july 2010In july 2010 fresh Diploma engineers were appointed & training started.Mistake register started from 22nd of July 2010Rejection from may 10 was decreasing as all process were being monitored for control of rejections for basic reasons.To make aware to all incharges about loss in comany in terms of moneyHence no corrective action were taken for this quater , only monitoting of the data & discussion with respective process owers is
Break up
1
1
1
1 1
0 1 1 1 1 1 0 0
0 0 0 0 0 0 0 0
DGU condensa
tion
Delamination
Chiiping, spots / scratch
Fragments not as per
std
Automatic glass bkg
Wrong order /
PI
Waviness
packing/
loading
Replacement Analysis Year 09~10 ( Only Process Rejection Exculding Dispatch & RM Defects )
ProcessCutting Grinding Drilling Edge Deletion
QTY SQM QTY SQM QTY SQM QTY
April.09 0 0 34 75.65 8 12.61 11
May.09 1 1.13 27 60.42 2 2.54 3
June.09 8 11.04 17 42.58 4 6.36 10
July.09 55 67.6 12 22.4 8 16.68 4
Aug.09 29 49.51 58 115.87 10 17.63 9
Sept.09 14 26.26 75 122.98 21 41.87 1
Oct.09 16 34.26 48 109.4 6 15.2 2
Nov.09
Dec.09
Jan.10
Feb.10
March.10
Total 123 189.8 271 549.3 59 112.89 40
Replacement Analysis Year 09~10 ( Only Process Rejection Exculding Dispatch & RM Defects )
Edge Deletion Ceramic Tempering Insulating Lamination
SQM QTY SQM QTY SQM QTY SQM QTY
24.26 54 118.28 184 406.08 223 398.2 0
10.23 29 50.23 223 445.54 14 31.56 0
12.6 8 17.25 374 588.279 209 362.563 0
14.54 26 44.55 85 196.68 32 79.2 17
22.71 70 140.48 67 136.04 30 36.12 17
3.29 4 8.9 78 141.59 16 32.45 23
3.19 0 0 63 122.12 21 42.96 11
90.82 191 379.69 1074 2036.3 545 983.05 68
Replacement Analysis Year 09~10 ( Only Process Rejection Exculding Dispatch & RM Defects )
Lamination Sub Total
SQM QTY SQM QTY SQM Tem+DGU+Lam
0 0 0 514 1035.08 23211
0 20 37.61 319 639.26 26029
0 33 67.06 663 1107.73 14695
47.57 19 31.77 258 520.99 18708
27.78 10 21.61 300 567.75 19228
62.38 9 24.79 241 464.51 22024
26.15 2 3.48 169 356.76 26734
0 0
0 0
0 0
0 0
0 0
Others (HO ,Site ,washing
)
Production In SQM
163.88 93 186.32 2464 4692.1
% Rejection
4.46
2.46
7.54
2.78
2.95
2.11
1.33
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Devaitions / concession
Month Deviation Avg
Aug-09 02
0Sep-09 5 0Oct-09 0 0
Nov-09###
0Dec-09 0Jan-10 0
Feb-10###Mar-10
Apr-10
May-10###Jun-10
Jul-10
Aug-10###Sep-10
Oct-10
Customer complaints against deviations
NILHard copy pasted in files
Feed back forms
Month Feedback forms AvgAug-09
5Sep-09 5Oct-09
Nov-09#DIV/0!Dec-09
Jan-10
Feb-10#DIV/0!Mar-10
Apr-10
May-10#DIV/0!Jun-10
Jul-10
Aug-10#DIV/0!Sep-10
Oct-10