upstateworkforceboard.org

ANNUAL

REPOR

T

2017-18

Advancing the Futureof Business

and Community

upstateworkforceboard.org

A WORD FROM THE CURRENT CHAIRMANWhat an exciting year 2017/18 has turned out to be for the Upstate. Whether it is Gaffney, Union or Spartanburgyou will see new businesses, others that have expanded operations and unemployment at record lows. The downtown areas throughout our service region continue exciting transformations. Businesses, government and a properly trained workforce come together to make this happen. The Upstate Workforce Board’s role in all of this is matching the businesses’ need to fill job openings with qualified people. We do this by identifying residents with employment barriers and helping them to get the education and training they need to step into the many positions available in construction, distribution, logistics, and manufacturing. The outlook for our area continues to be bright and I have no doubt that 2018/19 will be a challenging yet rewarding year. As we continue to help make this a better place for all, I am sure that our highly committed Board members and staff will rise to the challenge.

Curtis Anderson, Chairman

OUR MISSIONAdvancing the future of business and community.

PY 17FUNDING PY 17 FUNDING STREAM ALLOCATION

Special Funds = Incumbent Worker Training, Rapid Response and other special fundingreceived in the time period within PY 17.

17IWT03$165,000.00

17RRIWT05$49,980.00

17RRIWT09$49,625.00

17RRIWT15$56,240.00

17RRIWT18$50,000.00

17WIG03$391,590.00

PY 17Special Funds

$762,435.00

$881,821.00

$959,095.00

$914,243.00

$762,435.00

PY 17 FundingGrand Total

$3,517,594.00

ADULT

DISLOCATED WORK

ER

YOUTH

SPECIAL FUNDS

PY 2017 FINAL WIOA PERFORMANCE

PERFORMANCE MEASURE GOAL OUTCOME

• Adult Employment Rate 2nd Quarter After Exit 73.1% Exceeded

• Adult Employment Rate 4th Quarter After Exit 70.8% Exceeded

• Adult Median Earnings 2nd Quarter After Exit $4,800 Exceeded

• Adult Credential Attainment Within 4 Quarters After Exit 51.0% Exceeded

• Measureable Skills Gain (basline - no local measure) n/a n/a

• DW Employment Rate 2nd Quarter After Exit 77.0% Exceeded

• DW Employment Rate 4th Quarter After Exit 75.0% Exceeded

• DW Median Earnings 2nd Quarter After Exit $6,350 Exceeded

• DW Credential Attainment within 4 Quarters After Exit 54.4% Exceeded

• Measurable Skills Gain (basline - no local measure) n/a n/a

• Youth Employment Rate 2nd Quarter After Exit 75.1% Exceeded

• Youth Employment Rate 4th Quarter After Exit 67.6% Exceeded

• Median Earnings (basline - no local measure) n/a n/a

• Youth Credential Attainment within 4 Quarters After Exit 68.1% Met

• Measureable Skill Gains (basline - no local measure) n/a n/a

*90% of the goal and above is passing

ACHIEVEIn Gaffney, ACHIEVE participants are able to see first-hand how one of the youth elements, entrepreneurship,works. The BGEN Incubator (Business Generation) in downtown Gaffney fascinated the ACHIEVE participantswho joined YouthBuild participants in a tour and informational session in the spring of 2018. The BGEN Incubatorwas started through the KNOW2 non-profit organization that has transformed education in Cherokee County. ACHIEVE participants visit the BGEN site every year. Participants are able to see start-up businesses and learn about the finance, business services and brand development aspects of entrepreneurship.

Students intently listen to Brian Ziegelheafer, a lifetime entrepreneur, discuss the BGEN Incubator resources.

Blacksburg resident, Rocky Childers (orange cap), states: “What an awesome place to see!! I didn’t know this kind of place existed. Someday, I hope to have my own business, but I want to first get my GED.”

CHEROKEE COUNTYPROGRAM HIGHLIGHTS

YOUTHSTOPTM

Post-Secondary Transition ServicesDuring PY2018, The YouthStop™ offered extensive college planning and post-secondary transitionservices as part of its programming model in Cherokee County. Over the past several years, The YouthStop™ has developed a close working relationship with Cherokee County Adult Education, a WIOA core partner. The strength of that partnership allowed the program to expand offeringsin the area of post-secondary transition services. As part of the “Connect to College throughCommunity” program, participants from The YouthStop™, aged 16-24 years, toured localcolleges and technical programs to get firsthand knowledge of the course offerings, academicrequirements, and enrollment procedures. Last program year participants from Cherokee Countytoured Greenville Technical College, Spartanburg Community College (Spartanburg andCherokee campuses), Spartanburg Methodist College, and Winthrop University. In addition, staff worked individually with each participant to complete all required financial aid paperwork and to assist with enrollment. In some instances, staff attended orientation and registration programs. Additional services in Cherokee County included academic training leading to a high schooldiploma, academic and occupational planning services, advanced skills training opportunities,driver’s education, counseling, entrepreneurship training, fee payment, financial literacy,incentives for academic and training benchmarks, leadership development, paid workexperience, post-secondary transition services, tutoring, transportation assistance, and work readiness training. All services are offered in Cherokee County.

Briana Lopez, a participant from Cherokee County, tours Winthrop University to learn about programming, admissions and financial aid.

Michael Pettaway, CDL Achiever, Gaffney

SC WORKSOne of our two affiliate centers, SC Works Cherokee is in Gaffney. The center houses aWIOA TDS (Talent Development Specialist) and two SCDEW Workforce staff, where they assist the same clientele as the comprehensive center, but due to a smaller footprint, refer to and work with community partners in their off-site locales much more. PY17 was a banner year for Cherokee. SC Works hosted a very successful job fair at the Broad River Electric site in September with our partners such as SC DEW, VR and Cherokee County Schools working alongside each other to provide an atmosphere with great results. Knowing that our center and staff have so much to contribute to the well-being of Cherokee County, TDS Meika Jones plans and facilitates the Cherokee County Partnership Meeting every month.

Total Center Traffic – Unduplicated 2,883WIOA Orientation Attendance 65Adult Enrollments 49DW Enrollments 3Adults Began Training 39DW Began Training 1Total Case Load (Monthly Average) 63

CHEROKEE COUNTY METRICS FOR PY 17

Success stories are plentiful, but one example of the efforts of staff and what can happen when an individual wants change and accepts it, is the story of Michael Pettaway. Unemployed after his work ended at Beauty Supply Goods in Spartanburg, Mr. Pettaway desired improvement for himself and his family of four. Working with TDS Meika Jones, he completed WIOA Orientation in August and attained a Bronze Level WorkKeys certificate. He also completed ResCare Academy courses and his scholarship application. Upon being determined eligible and enrolling in the WIOA program, Michael received tuition, books, fees and mileage reimbursement to attend the Truck Driver Institute. Completing his training, he received his CDL. Demonstrating dedication and hard work, Michael obtained employment at Blythe Construction, hauling equipment making $20.00 per hour.

This center is operated by ResCare, Inc. under the auspices of the Upstate Workforce Board.

Charles Henderson states: “The work is hard, but I love it. ACHIEVE found a reputable company for me and jumpstarted my career.”

ACHIEVEWith a significant portion of the overall budget being spent on work-based learning, two internships that led to follow-up performance arefeatured. One led to a career start for a participant who came to ACHIEVE to get his GED and wanted HVAC training, and the other led to post-secondary training in cosmetology.

Charles Henderson came to Spartanburg from Florida at age 18 and the local high school wouldnot accept his high school credits. Charles attained his GED through ACHIEVE and immediatelymoved to an on-the-job training with Davis Services, Incorporated, a well-established HVACcompany in the Spartanburg-Greenville area. After six months, Charles received a substantialpay increase with a company vehicle. Charles completed all four follow-up quarters with gainful employment at Davis Services, Inc.

SPARTANBURG COUNTYPROGRAM HIGHLIGHTS

YOUTHSTOPTM

Dorman High School Recovery ProgramDuring PY2017, The YouthStop™ served many of its Spartanburg County participants through a dropout recovery model offered in partnership with Paul M. Dorman High School. The participants,aged 16-19 years, had previously dropped out of Dorman due to a variety of barriers, includingbehavioral and disciplinary problems, socio-economic issues, poor attendance, and lack ofmotivation. After successfully completing the certification process at The YouthStop™, theseparticipants were re-enrolled in Dorman. Staff worked with high school counselors andadministrators to develop schedules that included appropriate credit recovery and available new courses. The first goal set for each of these participants was the attainment of a South Carolina high school diploma. In addition, The YouthStop™ provided academic and occupational planningservices, advanced skills training opportunities, driver’s education, counseling, entrepreneurshiptraining, fee payment, financial literacy, incentives for academic and training benchmarks,leadership development, paid work experience, post-secondary transition services, tutoring,transportation assistance and work readiness training. In addition to services provided byThe YouthStop™, eligible participants enrolled in the recovery program were able to accessservices available to public school students such as free or reduced lunch, transportation, and special education services.

Tanesha Smith, a student in the Spartanburg County recovery program, shares her experiences in the world of work with her classmates, while Sam Etheredge, staff social worker, looks on. Participants are encouraged to be active leaders during workshop settings.

SC WORKSThe Spartanburg location serves as the Comprehensive Center, housing partners (full or part time) like the WIOA Adult (AD) and Dislocated Worker (DW) programs, ACHIEVE Youth program, SC DEW unemployment assistance, veteran services, Reemployment Services and Eligibility Assessment (RESEA), Migrant Seasonal Farm Worker (MSFW),Telamon, Vocational Rehabilitation (VR), SC School for the Deaf and the Blind, AdultEducation (AE), DSS-STARS, and DSS-SNAP. Other WIOA mandated partners such asJob Corps, Senior Community Service Employment Program (SCSEP) and PiedmontCommunity Action (PCA) provide services through visits, program material or electroniccommunications.

Our staff are consistently reaching out to community organizations to extend our services. These ‘community’ partners include United Way of the Piedmont, Upstate Fatherhood Coalition, ReGenesis Health, Hispanic Alliance, Goodwill Industries, and Upstate Family Resource Center.

One more unique partnership was the Northside Partnership, which is a long-term initiative to revitalize the quality of life for familiesand individuals who live in the Northside area of the City of Spartanburg. This vision includes many components that consist of a thriving,diverse community with access to competitive healthcare, education and housing. Through the NorthsideInitiative, a partnership and program was developed to aid individuals in finding stable employment and self-sufficiency. The Northside Initiative, SC Works Upstate, the Upstate Workforce Board, SpartanburgCommunity College and Spartanburg Regional Health System came together to cultivate a plan for training and work experience opportunities for qualified individuals. These individuals were then vetted and prepped for work with Spartanburg Regional Health System in their construction department.

SC Works Spartanburg (SCC Evans Bldg)

Staff of SC Works Spartanburg are thrilled to have success stories that can provide a glimpse into what wonderful outcomes there can be for our participants. Theodore Conwell (pictured right)is representative of many WIOA participants. Having lost his IT position, it was determined byTheodore and his Talent Development Specialist (TDS) Rose Cortes, that upgrading his technicalskills would make him more attractive to employers. Lacking the income, WIOA funding wasbeneficial to him with enrollment at PSI Project Management. Working hard, Theodore completedthe training and received a certificate of completion for Advanced Project Management. Soon thereafter, he found employment earning $52 per hour. Theodore is happy for both completing the training program and for his new career!

This center is operated by ResCare, Inc. under the auspices of the Upstate Workforce Board.

Ted Conwell, WIOA Success

Total Center Traffic – Unduplicated 10,364WIOA Orientation Attendance 268Adult Enrollments 153DW Enrollments 17Adults Began Training 129DW Began Training 12Total Case Load (Monthly Average) 169

SPARTANBURG COUNTY METRICS FOR PY 17

OPERATION EDUCATEOperation Educate is a collaborative effort between Sloan Construction, the South Carolina Vocational Rehabilitation Department and SC Works Greater Upstate, Spartanburg Community College (SCC), Spartanburg County Adult Education, Spartanburg County Detention Center, Upstate Fatherhood Coalition and the Upstate Workforce Board.

Operation Educate brings educational resources to the Spartanburg County Detention Facility to give selected (or sentenced) individuals the job skills and workplace habits necessary to gain and retain employment. The county detention facility houses, on average, 727 inmates per day. Less than 6% of thispopulation is moved on to the prison system annually, while the remaining 94% are released back into our local community.

With very low levels of educational attainment, high levels of unemployment and other critical barriers including substance abuse, homelessness and mental health diagnoses, many of these individuals will not reintegrate into the community, will re-offend and will be incarcerated. In an effort to reduce recidivism, the detention facility is trying to use the time people spend incarcerated to give them necessary job skills and educational services to become self-sufficient upon release.

Inmates participating in Operation Educate receive stackable credentials from SCC, which provides training in job skills such as manufacturing and highwayconstruction. Both programs also incorporate a form of hands-on simulation training. They also receive soft skill and job readiness training from multiple partners. Subjects include: conflict resolution, time management, working in an ethical manner, understanding personality types, communication styles, etc.

Operation Educate is a worthy effort. It has saved taxpayers’ money by reducing the jail population and it has had asignificant impact on the lives of the inmates receiving the training. The program has even had a dramatic effect on the families of those inmates, setting a new pattern of education and employment goals for their children.

With a grant from the State Workforce Board, $170,490 was used to create the following outcomes: 92.15%- (47 out of 51 participants) completed training, 88% - (45 out of 51 participants) are employed, 70% - (36 out of 51 participants) scored a level of Bronze or higher on WorkKeys, average pay for those working is $14.30 per hour.

The Upstate Workforce Board was awarded an Innovation Grant from the State WorkforceDevelopment Board on June 29, 2018 in the amount of $391,590.00 to continue the OperationEducate Program at the Spartanburg County Detention Facility. The grant is 100% WIOAfederal funds and will expire June 30, 2020. It is estimated that an additional138 individuals will be served through this grant opportunity.

UNION COUNTYPROGRAM HIGHLIGHTS

ACHIEVEACHIEVE usually receives participants who are referred by the Department of Juvenile Justice and/or Union County High School. Most of these participants need transportation, which is one of the main reasons they are referred. ACHIEVE transports them to class, to job internships, to take the GED exam and, at times, to enroll in college or to a job interview. Meanwhile, ACHIEVE provides driver’s educationclasses so that they can remove a barrier to employment. ACHIEVE provides transportation toparticipants while in the program.

Union participant, Alex Rankin-Bengall, states:“ACHIEVE really does go the extra mile. Without their transportation, I would not be on track to get my GED and other goals.”

Union participant, Hunter Jones, received his GEDwhile simultaneously performing a job internshipat USC Union. “They dropped me off at my workexperience each afternoon.”

YOUTHSTOPTM

Unsubsidized Employment PlacementDuring PY2017, The YouthStop™ focused on employment placement as part of its youth servicesprogram in Union County. In partnership with Union County Adult Education, a WIOA corepartner, staff worked with students on all elements of youth services including academictraining leading to a high school diploma, academic and occupational planning services,advanced skills training opportunities, driver’s education, counseling, entrepreneurship training, fee payment, financial literacy, incentives for academic and training benchmarks, leadershipdevelopment, paid work experience, post-secondary transition services, tutoring, transporta-tion assistance, and work readiness training. In Union County, many of the participants elected toenter directly into unsubsidized employment, so a focus developed on areas of service thatsupported that goal. All participants in the county were offered work readiness training andpaid work experience to help build an employment history and references. The process allowedfor the development of resume writing and interview skills, along with generalized soft skillstraining. Participants also learned about local labor markets with an emphasis on the Union area. Staff assisted with job search skill training and transportation to and from interviews. All eligibleparticipants were able to obtain at least one source of unsubsidized employment.

Jasmine Simmons learns about resume writing and interviewing skills during work readiness training in Union County.

SC WORKSOur second affiliate center is located on Main Street in Union. Early in the new program year the office will be relocating to the newly refurbished Carnegie Library pictured right. SC Works Union is open for general customer service Monday – Thursday, with limited assistance available on Fridays. One WIOA TDS is assigned full time, with SC DEW Workforce staff and a Veteran Workforce Consultant splitting time between Gaffney and Union. Being smaller does not mean they serve Union citizens with any less abil-ity than bigger offices, rather the Union staff ensure they provide equal and full service to each job seeker they see. TDS Nikki Burgess is fullyinvested in serving her Union neighbors with complete dedication and professionalism. She reaches out to community and faith-basedorganizations, employers, workforce partners, and government representatives, utilizing their expertise and problem-solving skills to makesure each customer has the opportunity they need to become self-sufficient and address any barriers.

Savannah Sibley contacted TDS Nikki Burgess inquiring about the WIOA program in August 2017. Savannahattended the WIOA Orientation, already having interest in a Dental Assistant Program. Consideredunder-employed, she worked as a security officer at Allied Universal, earning an hourly wage of only$9.00. These wages were not enough for self-sufficiency, even for her as a single adult with no dependents. Therefore, she had to rely on SNAP benefits to make ends meet.

Savannah took the WorkKeys assessment, obtaining a Silver level which really boostedher confidence. Enrolled in the WIOA Program as an Adult based on low income, hergoal was to become a Dental Assistant. She conducted research on the demandfor Dental Assistant jobs in the Upstate, then contacted the Palmetto Schoolof Career Development, applied and was accepted into the DentalAssistant Program.

SC Works Union (Carnegie Library)

Doing all she could to be successful, she completed three ResCare Academy courses on job readiness and a scholarship application. Savannah began training in October and kept her security job.

Towards the end of Savannah’s training, she began looking for employment as a Dental Assistant. She began her employment as a Dental Assistant at Dr. Kucaba’s Periodontics Office in January 2018, earning an hourly wage of $14.00, with a $1.00 hourly increase after being employed for 90 days. Savannah continued to attend training and graduated in February. She is absolutely thrilled about this opportunity and is now in a position where she no longer must rely on any government benefits and is self-sufficient in all aspects of her life!

This center is operated by ResCare, Inc. under the auspices of the Upstate Workforce Board.

Savannah Sibley, WIOA Success! (Union)Total Center Traffic – Unduplicated 3,512WIOA Orientation Attendance 64Adult Enrollments 46DW Enrollments 11Adults Began Training 39DW Began Training 5Total Case Load (Monthly Average) 69

UNION COUNTY METRICS FOR PY 17

Program year 2017 was a great year for SC Works Greater Upstate Business Solutions. As the job market continued to become tighter and business customers continued to struggle with recruitment, retention and training, the Business Solutions Team offered consistent support and an array of solutions. SC Works Greater Upstate Business Solutions team members have developed solid community partnerships and learned to align resources across partners to meet the needs of the business customer. The team operates under an account executive approach to provide the business customer a single point of contact with access to the full scope of workforce services available in the Greater Upstate. The team is also engaged in multi-county efforts to develop sector strategies and share best practices related to recruitment, retention and training.

During PY 17, more than $150,000 was poured into local businesses to develop talent through on the job training, recruited from our local SC Works centers.Additionally, $394,342 was awarded to local industry to upskill their workforce via Incumbent Worker Training grants.

CHEROKEE COUNTY HIGHLIGHTA Job Fair in Cherokee County (60 employers, 450 job seeking attendees) generated at least 125 job interviews and 44 on-site job offers! All together in the Upstate tri-counties, 183 recruitment events were held, with approximately 4,038 attendees. Many unemployed and under-employed local residents were provided many opportunities to find that job leading to self-sufficiency!

SPARTANBURG COUNTY HIGHLIGHTA Job Fair was hosted in Spartanburg County that was promoted across the greater Upstate of South Carolina. The job fair took place on Thursday, April 26, 2018, at RD Anderson from 1:30PM-6PM. The event was coordinated and sponsored by Daniel Morgan Technology Center, RD Anderson Applied Technology Center, SC Works Upstate, SC Department of Commerce, Spartanburg Community College and Swofford Career Center. 729 job seekers attended. 46 businesses participatedrepresenting thousands of open and available jobs! 51 job offers were made on-site and 60 interviews were scheduled. High school seniors, college students andadults seeking employment attended. Of the 729 who attended, 256 were high school students and 37 were Veterans.

UNION COUNTY HIGHLIGHTDuring PY 17, 41 recruitment events were hosted on-site at SC Works Union, drawing in approximately 500 job seekers. Job seekers who visit a SC Works location are exposed to the many career planning and training services available to enhance or develop their career search and planning goals. Businesses in Union County posted 281 open job orders with SC Works and more than 1,200 referrals to those job orders were made. Business partnerships in Union County continue to grow as we strive to develop innovative strategies to recruit, retain and train a Union County workforce.

SC WORKS GREATER UPSTATEBUSINESS SOLUTIONS

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APRIL 2019S M T W T F S

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April 2019SUN MON TUES WED THUR FRI SAT

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MAY 2019S M T W T F S

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APRIL 2019S M T W T F S

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JUNE 2019S M T W T F S

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MAY 2019S M T W T F S

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JULY 2019S M T W T F S

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AUGUST 2019S M T W T F S

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JULY 2019S M T W T F S

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SEPTEMBER 2019S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 14

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AUGUST 2019S M T W T F S

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OCTOBER 2019S M T W T F S

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October 2019SUN MON TUES WED THUR FRI SAT

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SEPTEMBER 2019S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30

NOVEMBER 2019S M T W T F S

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DECEMBER 2019S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 14

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First Day of Winter Christmas Eve

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NOVEMBER 2019S M T W T F S

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JANUARY 2020S M T W T F S

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NOTES

Mr. Curtis AndersonBMW Manufacturing

Mr. Wade BallardFord Harrison, LLP

Mr. Robert S. BlountJocassee Design

Mr. Bill BrasingtonAdult Learning Center, Inc.

Mr. Jim CookCherokee CountyDevelopment Board

Ms. Lisa HannonAdult Education Cherokee County

Mr. Charles EwartThe Ewart Group

Mr. Robert FaucettChesapeake Bank

Mr. Wayne GregoryInternational Glass, Molders,Pottery & Allied Workers – AFL-CIO

Ms. Elizabeth GuzzoLBG Associates

Mr. Craig JacobsSpencer/Hines Properties

Mr. Brian NottinghamSC Department ofEmployment & Workforce

Mr. Jay CofferSpartanburg Community College

Ms. Cherie PressleyDepartment of Commerce/Upstate Regional Education Center

Mr. Carter SmithSpartanburg Area Chamberof Commerce

Ms. Jennie ThomasS.C. VocationalRehabilitation

Mr. David WallUnited Community Bank Mr. Evander ThomasCarolina Center forBehavioral Health

Mr. Ryan ChildersBMW Manufacturing

Ms. Martha YoungDee Traxx, Inc.

MEMBERS OF THE BOARD OF DIRECTORS(7/1/17 – 6/30/18)

upstateworkforceboard.orgPO Box 5666 ❙ Spartanburg, South Carolina 29304 ❙ 864.596.2028

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