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18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

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Page 1: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

18 - 1McGraw-Hill/Irwin© 2005 The McGraw-Hill Companies, Inc., All Rights

Reserved.

Module 20WManaging Technology

Page 2: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

Activity

Technology, Information Technology, and Human Behavior: An Exploratory Investigation

Page 3: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

Learning Objectives

1. Describe the roles of technology and its affects on behavior in organizations.

2. Describe the various kinds of technologies used by organizations.

3. Understand the effect of technology on individual and group behavior.

4. Understand the effect of computer-based technologies on the organization.

5. Gain an insight into the Computer-based technology issues of the 21st century.

Page 4: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

Technology

Page 5: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

The Role of Technology

Page 6: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

INPUT TRANSFORM OUTPUT

TECHNOLOGY

A Tool to Transform Work

Raw MaterialsSemi-Finished GoodsPeople…..

MachinesComputersPeople….

Finished GoodsServicesPeople…..

Page 7: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

Issues--- Concerning Competition

S1 S2 S3

Co 1 Co 2 Co 3

C1 C2 C3

Supplier(s)

Company

Customer(s)

?WHOWHATWHERE WHYWHEN

Page 8: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

Process Levels

Page 9: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

Service Levels

Page 10: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

NEW CHOICES TRADITIONAL CHOICES

MassProduction

Small batchFlexible

ManufacturingMass

Customization

ContinuousProcess

Relationship of Flexible Manufacturing Technology to Traditional Technologies

BATCH SIZESmall Unlimited

Customized

Standardized

PR

OD

UC

T F

LEX

IBIL

ITY

Woodward’s stiff

Lean ThinkingTechnologyInnovations

Enablers

Page 11: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

Operations Management

• Customer Relations Management [CRM]• Enterprise Resource Planning [ERP]• Supply Chain Management [SCM]• Business Intelligence [BI]• Extranet Technologies• Learning Environment• Social Networks

Page 12: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

ERP Related to the Business Systems

Page 13: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

Knowledge Center From An Information System Perspective

Document DatabaseDocument

Database

Web-Based Search

Individuals

Individuals Teams

Communities of Practice

Support InfrastructureSearch Engines

Browsers

Cataloging

Indexing

E-mail

Collaborative Computer-based Team Support

Knowledge Center

Data Warehouse Subsystem

Teams

Teams Individuals

Document Database

Page 14: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

The Effects of Technology on Organizational Behavior

Organizational Level Organization design Planning, control, and

reward systems Organizational strategy

and competitiveness Organizational flexibility HRM practices

RecruitingSelectionTraining

Departmental/Unit Level Management processes,

roles, and style Relationship between

subunits Physical layout Quality and patterns of

interacting Communication Socialization

Individual Level Productivity Work design Motivation and

self-perception Expectation and

psychological contract

Commitment

Page 15: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

Information Technologies for the Future

Page 16: 18 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 20W Managing Technology

Managerial Issues and Concerns for Technology into the Future

The most important issue facing businesses is to integrate IT capabilities and perspective with their business operations and management.

Technology is capable of generating enormous amounts of information. The key is to transform that information into knowledge and wisdom.

Steps to improved productivity:1. Decentralizing old corporation hierarchies and

Empowering employees who are making and selling products

2. Providing them with the right kinds of technology

3. Aligning the organization with these new technologies


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McGraw-Hill Ryerson Copyright © 2006 by The McGraw-Hill

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Chapter Ten LocalMarketing in Emerging Markets Irwin/McGraw-Hill ©The McGraw-Hill Companies,, Inc., 2000 Irwin/McGraw-Hill ©The McGraw-Hill Companies,,

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Module Managing Technology and 20W - McGraw-Hill

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Local Marketing in Mature Markets Chapter Eight. Irwin/McGraw-Hill ©The McGraw-Hill Companies,, Inc., 2000 Irwin/McGraw-Hill ©The McGraw-Hill Companies,,

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