170310 flyer hochschulen en - newvoiceinternational.com...(e.g. nagios, hp-openview, castlerock,...

MobiCall Unified Event Communication

We offer comprehensive staff safety in threatening situations, efficient and reliable communication in case of emergency, targeted alerting in crisis and disaster situations, fast evacuation of buildings, safe infrastructure monitoring, workflows optimization, as well an extensive documentation of all processes – to meet the wide-ranging requirements of schools, colleges and universities.

In today‘s environment, higher education institutions have to face a wide range of challenges. Besides the increasing digitalisation, also extensive contingency plans and stricter safety regulations may exemplify this context. The proper and quickest possible redirection of significant information is a key element to cope with these requirements.

By means of MobiCall internal and external first aid stations are alerted and evacuations are immediately initiated. Crisis teams and conferences can be called up at the touch of a button according to the situation. A further advantage of this solution is that through a unique info hotline, students, staff members, media and the public are provided with the latest information. MobiCall allows you to create a large-scale network among systems, devices, sensors and the responsible

staff, in order to directly transfer critical faults and important threshold values. As a result, buildings are safe- guarded while preventing damage to the technical infra-structure. The system supports such processes acting as a central alarm and information platform. A great added value of this solution is providing all conceivable ways to trigger the alarm. Standardised and proprietary inter-faces allow a full integration of existing hazard detection technology, building management systems, IT compo-nents and process control systems.

Also, based on events, MobiCall can alert the responsible technicians, managers, safety officers, employees and external parties, both individually and on a group basis. For this purpose all the known media are available, which can be interactively controlled through diffe-rent types of messages – voice, text, picture and video.

MASTER

SUPERVISOR

EVENT/INPUT

REPORT & CONTROL

COMMUNICATION

Students

Crisis team

First-aiders

Emergency team

Safety officer

Evacuation team

Fire brigade

Staff members

External parties

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2

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ACKNOWLEDGMENT & ESCALATION

ESCALATION

MobiCall – operating principle of an alarm server

Event / event inputAn event can be triggered either automatically by a subsystem (FAS, BMS, BPCS, etc.) or manually by the user (telephone, PC client, web, etc.).

Report and controlMobiCall records detailed data about the entire alerting process. The alarm report can be sent auto-matically or retrieved at any time through the alarm centre. As an option, emergency calls and conferen-ces can also be recorded.

CommunicationAccording to the emergency plan and time schedule, MobiCall delivers via multi-media the event to a specific group of people such as external and internal extensions, smartphones, PC clients and IP loudspeakers.

Acknowledgement and escalationTo guarantee the maximum safety, the alarm should be acknowledged by a predefined number of recipi- ents. If they cannot be reached, the system can start an alarm escalation to inform other users.

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4

2

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MobiCall provides better protection for your students and staff members, as well as a quick response to technical and operational alarms; thus allowing to avoid any kind of faults or system breakdowns and to improve pub-lic safety. The system provides a time- and calendar- dependent information distribution, which enables a flexible mapping of duty rosters. The information transfer occurs on a skill-based and prioritised, as well as on a simultaneous or sequential way, depending on the alarm configuration. MobiCall also supports internal watchdog monitoring, automatic backups as well as comprehensive reporting and statistics features.

All scenarios can be configured and managed through the MobiCall-App, both in a centralised and decentralised way. The web-based management tool features an inno-vative “drag-and-drop” configurator. This solution provides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to configure personal data and alarm parameters. The multi-client capability offers to different areas the opportunity to independently administer their own alarm management by means of differentiated ac-cess rights. The connection of external databases is also possible, thus allowing the use of existing master data for the automatic import, which subsequently reduces the administrative load.

MobiCall is available in two versions. MobiBBox is the smart “plug & use” solution installed on a compact indus- trial PC with an integrated web server (appliance). This solution is preferred for standard requirements in small and medium-sized businesses. MobiCall also create a more powerful platform for large and complex require-ments using server hardware or virtual environments.

As a professional safety solution, MobiCall can also be operated in a redundant set-up with increased performance and high reliability. MobiCall geo-clustering enables redundancy and functional monitoring in several locations.

MobiCall – structure and overview

Starting from the current version, MobiCall supports Low-Power Wide-Area Network based protocols, such as LoRa, SigFox or NB-IoT. Thanks to these technol- ogies it is possible to cheaply and quickly integrate any sensor type. A major advantage of this technology is that no GSM, WiFi or Ethernet infrastructure is neces-sary to run the sensors. Due to the battery-operated system, no connection to the mains is needed. There- fore, allocated emergency buttons, utility meters, or temperature and level sensors can among others sim-ply be connected to a central MobiCall device.

PC pop-up

Conferences

Info hotline

Voice recording

Relay outputs

e-mail

EVENT INPUTS

Technical components

GSM Smartphone

Subsystems

Emergency calls

e-mail

IT alarms

Web input

INFORMATION DISTRIBUTION

Fax

GSM Smartphone

Loudspeaker announcement

Phone

IP and XML

DECT GAP

WiFi

Video

MobiCall = information distribution + event acknowledgement

+ escalation

MASTER

PBX

VOICETEXTPICTUREVIDEO

SUPERVISOR

Multi-client capable web management

Intuitive interface Fully redundant setup Multilingual user interfaces

Process-oriented system management

Modular design

Non-proprietary platform Statistical analysis

Personal protection and evacuation

In emergency situations like fire alarms, crisis or disaster alerts an immediate, mass alert is required. With MobiCall the existing infrastructure can be used so that telephones and computers in use are available to trans-mit an acoustic or optical alarm signalling. IP-loud-speakers or central PA systems can be connected in order to play back the proper announcement (e.g. in corridor areas). A further major aspect is the rapid assistance in case of health emergencies. The system can be employed

for first aiders’ emergency calls, taking into account the rules and regulations of the employers‘ liability insurance association. To be able to quickly help people in critical situations, MobiCall allows triggering the so-called masked “silent alarms” using the available PC and com-munication infrastructure. Emergency teams are alarmed via phone call or pop-up message and teleconferences can be started automatically to help evaluate the situation and defining the suitable response measures.

First-aiders’ emergency call

• Central phone number for all staff members to call first-aiders

• Optional record of emergency information• Fixed and dynamic space-oriented alarm combination• Automatic set-up of conferences between first-aiders which

can be recorded and forwarded• Optional forwarding to external stations• Automatic switching-off function in case of emergency

Disaster alerting

• A single system for fire, disaster and emergency alerting• Integration of existing fire alarm and danger warning systems

through standardised and manufacturer-specific interfaces (among others ESPA 4.4.4, ESPA-X, XML)

• Automatic or manual alarm trigger• Technical or security according to the scenario• Multimedia alerting via phone, smartphone, PC Client,

IP-loudspeaker and subsystems• Use of alarm features such as announcement, special ring

tone or call disrupt (depending on the PBX system)

Workplaces protection

• Use of several media to trigger the alarm • Silent alarm trigger through a telecommunication system

with the option to be listened in the room• PC-client to trigger and receive an alarm• Hotkey function and connection to external USB push-

buttons• Alarm trigger and receipt with locked screen• Connection to push-buttons or remote emergency devices

using the existing networking infrastructure• Alarm scenarios can be individually customised or combined

depending on the building, floor and department

FIRE ALARM

Stop the alarm

Report & control

FIRST-AIDERS CALL

Voice recording

Report & control

Triggering of the “silent alarm”

Trig

gerin

g

Stop the alarm and start escalating via

phone call

Police or security service

Check the loudspeaker or the light signal

Monitoring camera

Alerting conference

Threatened person

Phone (button)Hotkey (PC)

Push-button (contact)Mobile trigger

Physical security and management

MobiCall can be operated as a central Security Informa-tion Management (PSIM) platform. Local systems, such as burglary control panels, access controls, fire alarm systems, PA systems, video surveillance systems, pa-ging stations, individual work stations, intercom or central building control systems can be recorded and displayed on a central customised user interface. Thanks to all the gathered information, the user is able to get a compre-hensive overview of the situation. Depending

on the circumstances, different scenarios can be put into action, monitored and managed both manually and automatically. For instance, to integrate a lone worker position safety, MobiCall can pick up alarms, locate the alarm trigger, graphically display the place and automati-cally trigger an emergency call. In this case, MobiCall ensures a prompt notification of first aiders, thanks to a simultaneous information transmission.

Control centres and hazard management

• Central representation and consolidation of video and data sources to be monitored

• Call-up of crisis teams• Optional availability alert• Live monitoring of alarm and information distribution• Alerting according to the presence status• On-call schedules depository• Automatic import of alarm plans• Integrated voice recording• Start of emergency conferences

Info hotline / Citizen Service Centre

• Automatic parallel calls receipt• Flexible adaptation of free or pre-defined announcements• Optional multi-stage Interactive Voice Response menus• VIP circuitry for phone numbers of utmost importance• Partial or total blocking of phone numbers as an option• Saving important staff resources• Alerting of the population• Comprehensive statistics and recording

Lone workers’ protection

• Platform-independent solution for DECT, Wifi, GSM• Support of manual (red button) and automatic alarms

(man-down, no movement, time, escape and tear-off via pull-cord alarm)

• Automatic set up of emergency conferences between alarm trigger and alarm recipient

• Permanent monitoring of personal alarm signal devices• Localisation via DECT, Wifi, Bluetooth Beacons and GPS• Buildings and site plans visualization system• Support to patrol and watchman controls

ALARMING

Localisation Control centre

INFO HOTLINE

Control centre

Statistics

VIP

Process and building automation

• Collection and monitoring of reporting points across different locations

• IP-Wago contact controller to collect analog signals (such as temperature, measuring and fl uid levels) as well as digital contact inputs and outputs

• LPWAN based records to connect low-consumption devices, like battery-operated sensors

• Serial connection via ESPA 4.4.4, Generic Printer Protocol• IP integrations via Modbus, KNX, BACNet, OPC, XML,

e-mail, ESPA-X, HL7, etc.• Visualisation of alarm and status messages• Support to time schedules and shift plans for a specifi c alarm

transmission• Positive or negative acknowledgement signal transmission• Task management to monitor all pending events• Activation of special features linked to announcement and

pop-up functionalities on the PC• Integration of PA equipment and IP-loudspeakers

MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as process control and visualisation systems, as well as building automation and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through the cross-platform to

a defi ned group of people. The integrated task mana-gement is a major advantage of this solution, ensuring faults classifi cation and tracking. The whole process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored and displayed.

Monitoring of technical components

ICT monitoring

• Integration of management systems (e.g. Nagios, HP-OpenView, CastleRock, etc.)

• Direct integration and monitoring of ICT components:- PBX infrastructures- Windows services and processes- PING functions- SNMP traps V1-V3

• Setting priorities and availability plans• Safe transmission on smartphone app• Automatic text-to-speech function including the stored

library• Temperature and humidity control• Access control to the server room including video integration

Security technology

• Platform-independent integration of security technology• Constant monitoring of critical components• Optional collection of local alarms supported with a

secondary alerting channel via GSM• Direct transmission of camera images to the client

smartphones• All-clear and information function

New Voice MobiCall – Added values overview

Flexible, modular and high performance

• Platform-independent solution• Decentralised and centralised structure• Optional virtualization• Load sharing support• Cloud-ready application• Full multi-media integration• +350 interfaces for subsystems

New Voice International AG

• +25 years of experience• 60 employees• +6,000 installations• 250 marketing and service partners• Worldwide branch offi ces

GermanyAustriaFrance

Switzerland

Australia

China

Dubai

Brazil

USA

Security under control

• Internal system monitoring• Optional geo-redundancy• Automatic backups• Interfaces monitoring• Automatic recording

Usability

• Process-oriented system management• Sector-specifi c confi guration options• Multi-client capable web access• Templates and fi ltering functions for statistical

alarm evaluation• Reporting with graphics

MANUFACTURER:


St. Gallerstrasse 8CH 8853 LachenTel: +41 58 750 11 [email protected]

ASIA PACIFIC & AFRICA:

New Voice Australia

Level 1 / 7 Clunies Ross CourtEight Mile Plains 4113, QueenslandTel: +61 7 5667 [email protected]

EUROPE & MIDDLE EAST:



EASTERN EUROPE:

New Voice (Austria) GmbH

Paschinger Strasse 59A 4060 LeondingTel: +43 732 890 [email protected]

New Voice International AG The Swiss company New Voice International AG has been developing high-quality solutions in the security, telecommunication and information technology fields since 1991. Having successfully implemented more than 6,000 systems worldwide, New Voice is the leading provider in the “Unified Event Communication” industry. The main product is “MobiCall”, since it guarantees an individually tailored solution in terms of alerting, mobilisation, evacuation, information distribution and monitoring in professional environ-ments. More than 60 employees around the world are collaborating in the development, sales, project management, installation and support departments in order to create reliable and innovative products combined with user-friendly interfaces.

© Copyright 2017 New Voice International AG All rights reserved.

The information provided in this document contains general descriptions or performance features which can vary according to the infrastructure and the software version.

MANUFACTURER:



ASIA PACIFIC & AFRICA:

New Voice Australia

Level 1 / 7 Clunies Ross CourtEight Mile Plains 4113, QueenslandTel: +61 7 5667 [email protected]

EUROPE & MIDDLE EAST:



EASTERN EUROPE:

New Voice (Austria) GmbH

Paschinger Strasse 59A 4060 LeondingTel: +43 732 890 [email protected]

170310 flyer hochschulen en - newvoiceinternational.com...(e.g. nagios, hp-openview, castlerock,...

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