154425-sep 2013.pdf

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SEPTEMBER 2013 VOLUME 16 / NUMBER 9 DESIGN / BUILD / REPAIR Five Ways to Ef fciently Tackle Shop Floor Management PG 24. FEATURES Preventive Maintenance Makes Good Dollars and Sense PG 30. CASE STUDY Moving Moldmaking Forward with Dynamic Toolpaths PG 20. TIP How to Tackle Sophisticated Molds PG 56.

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  • SEPTEMBER 2013

    VoluME 16 / NuMBER 9

    DESigN / Bu ilD / REPaiR

    Five Ways to Effciently

    Tackle Shop Floor

    Management PG 24.

    FEATURES

    Preventive Maintenance

    Makes Good Dollars and

    Sense PG 30.CASE STUDY

    Moving Moldmaking Forward

    with Dynamic Toolpaths PG 20.

    TIP

    How to Tackle

    Sophisticated Molds PG 56.

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  • PublisherClaude J. Mas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [email protected]

    Metalworking Group PublisherTravis J Egan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [email protected]

    Editorial DirectorChristina M. Fuges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [email protected]

    Senior WriterSherry L. Baranek . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [email protected]

    Economics EditorBill Wood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [email protected]

    Contributing Writer, Special Projects Jan Bottiglieri . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [email protected]

    Art DirectorCarla M. Turner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [email protected]

    Advertising Production ManagerBecky Helton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [email protected]

    MoldMaking Technology magazine (ISSN #1098-3198) is published monthly by Gardner Business Media, Inc., 6915 Valley Avenue, Cincinnati, Ohio 45244. 800-950-8020, 513-527-8800, Fax: 513-527-8801, gardnerweb.com. Canadian Agreement #40012278.Nonqualifed subscription rates per year are $89.00 in the United States, $99.00 in Canada and

    Mexico. All other countries are $200.00 per year, payable in U.S. funds. Single copies $10.00 per issue in the United States and Canada. CANAdA POST: Canada Returns to be sent to Bleuchip International, P.O. Box 25542, London, ON

    N6C 6B2. Publications Mail Agreement #40612608. POSTMASTER: Send address changes to: MoldMaking Technology magazine, Gardner Business

    Media, Inc., 6915 Valley Avenue, Cincinnati, Ohio 45244.Entire contents copyright 2013. No portion of this publication may be reproduced in any form

    without written permission from the publisher.Views expressed by the bylined contributors should not be construed as a reflection of the opinion

    of this publication. Publication of product/service information should not be deemed as a recommen-dation by the publisher. Editorial contributions are accepted from the moldmaking industry. Contact the editor for details. Product/service information should be submitted in accordance with guidelines available from the editor.Change of address: Send old label as well as new address to Circulation, MoldMaking Technology

    magazine, Gardner Business Media, Inc., 6915 Valley Avenue, Cincinnati, Ohio 45244.Periodicals postage at Cincinnati, Ohio and at additional mailing offices.

    PRINTED IN THE U.S.A.

    2 MoldMaking Technology September 2013

    6915 Valley Avenue Cincinnati OH 45244-3029P 513-527-8800Fax 513-527-8801 gardnerweb.com moldmakingtechnology.com

    Richard G. Kline, CBC | President

    Melissa Kline Skavlem | COO

    Richard G. Kline, Jr. | Group Publisher

    Tom Beard | Senior V.P., Content

    Steve Kline, Jr. | Director of Market Intelligence

    Ernest C. Brubaker | Treasurer

    William Caldwell | Advertising Manager

    Ross Jacobs | Circulation Director

    Jason Fisher | Director of Information Services

    Kate Hand | Senior Managing Editor

    Jeff Norgord | Creative Director

    Rhonda Weaver | Creative Department Manager

    Dave Necessary | Senior Marketing Manager

    Allison Kline Miller | Director of Events

    ALSO PUBLISHER OF

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    FOR STRIPPER PLATE MOLDS

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  • Great Tips from This Issue5TRICKS OF THE TRADE

    Contents

    4 MoldMaking Technology September 2013

    Features

    24 SoftwareFive Ways to Effciently Tackle Shop Floor Management An integrated shop floor management system helps ensure efficiency.

    30 MachiningPreventive Maintenance Makes Good Dollars and SenseReduce the chances of catastrophic breakdowns with a PM schedule.

    32 Software/Rapid PrototypingEnhancing Product Quality via Conformal Cooling DesignTwo cases showing the value of CAE software at the pre-tooling stage.

    36 Mold Maintenance/Repair In the Trenches: Thinking Outside the Box

    Continue to train and nurture to see a toolmaker emerge.

    38 Supply Chain ManagementAdvantages of the Moldmaker/Molder Relationship EvolutionSpecialized roles are a winning opportunity for the mold supply chain.

    42 2013 Leadtime Leader Awards Education and Training Triumphs The 2013 Leadtime Leaders detail their apprenticeship training and educational programsand the rewards

    Departments

    6 From the Editor: Road Trips

    6 Whats New on MMT Online: Machining

    8 New Business Opportunities: VistaTek

    10 Your Business: Improving Customer Relations

    12 MoldMaking Business Index

    14 Profile: PTI Engineered Plastics

    17 Case Study: Automation

    20 Case Study: Software

    46 Product Focus: EMO, Machining

    53 MoldMaking Marketplace

    54 End Market Report: Automotive and Computers

    55 Ad Index

    56 TIP: Machining

    On ThE COvERImage courtesy of Exact Jobboss (Bloomington, MN) and Custom Mold & Design (Minneapolis, MN). For more than 45 years, Custom Mold & Design (CMD; custommold.net) has been designing and building fully interchangeable, fast-cycling, high-precision injection molds, includ-ing multi-cavity, two-shot, metal injection, silicone, micro and ceramic molds. CMD has recently added two five-axis machining centers to its portfolio of capabilities and scheduling software to manage the shop. The CMD Express division provides ultra-precision machined components and assemblies requiring fine detail, and wire/sinker EDM operations. See feature story on page 24.

    Images courtesy of (left to right) Mastercam/CNC Software, Dickten Masch Plastics and Fooke

    USA, Inc.

    1. All Systems Go Systems and technology can help a shop recover the time lost due to inef-fciency or duplicate data entry, so they can devote that time to exploring new market opportunities and new industries that are experiencing growth. PG. 24.

    2. Dont Overreact Studies show that reactive maintenance programs on average cost 12 to 18 percent more than preventive maintenance programs. PG. 30.

    3. Cool It Down Generally speaking, two types of products are suitable for conformal cooling: cup/box-like products and large curva-ture variation products. Another important concern is product thickness. PG. 32.

    4. Molder Musts Make sure the molder has a full-service toolroom and highly skilled, experi-enced employees. These attributes are important in terms of leadtimes when an issue arises with a mold once youve shipped it to the molder. PG. 38.

    5. Direct Comparison Using a direct-drive linear motor system allows for increased dynamics when compared to conventional drive systems. PG. 56.

    September 2013 Volume 16 / Number 9

    563820

    vIDEO ACCESS

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  • This MonTh on moldmakingtechnology.com

    From the Editor

    6 MoldMaking Technology September 2013

    Road TripsHitting the road to experience new things, new places and

    new people, and then bringing what we learn back to you.

    Christina M. Fuges

    Editorial Director

    As I write this, we are officially in the dog days of

    summer, yet it is an unexpectedly b-e-a-u-t-i-f-u-l

    August summer afternoonabundant sunshine,

    77 degrees, not a cloud in the sky or an ounce of

    humidity in the air, and a gentle cool breeze to boot.

    All I can think is: what a perfect day for a road trip

    (or at least a cruise around town with the top down

    on our Jeep ... which my nine-year old loves to do, as

    long as were playing the right tunes as we go).

    Road trips. Now those are times you hit the road

    to experience new things, new places and new people. It got me thinking

    how thats exactly the way I feel when taking MMT on the road. This year so

    far has been full of travel for the magazine stafffrom trade shows and con-

    ferences to press events and shop tours to sales meetings and conventions.

    As a matter of fact, as you read this our Fall travel season kicks in. Ill be

    heading to EMO in Hannover, Germany in a couple weeks, and the MMT

    team will be attending several open houses at various technology supplier

    facilitiesfrom which well be sure to bring you any interesting application

    stories through MMT, its enewsletter and our daily blog.

    These road trips are all in an effort to see the technology that helps create

    the magic and mastery of moldmaking, but oftentimes the more interesting

    aspect of these trips is meeting the people behind the magic and mastery.

    And people seem to be what this industry is all about. I hear it over and

    over again from those we visit to those we interview for stories: You can

    have all the technology, equipment and strategies in place, but if you dont

    have the peoplethe right peopleit is all for naught.

    This thinking ties in directly with our immense need to find, train and

    retain a future skilled workforce in moldmaking. We hope in some way

    through MMTs content and eventsthat weve connected you and your

    shops with organizations that can help to grow that next generation of eager

    and skilled workers. We do need to work together.

    In this months issue alone, you can read about several shops that are

    doing just that. Page 24 features a moldmaker who sees its highly skilled

    and qualified shop employees as its greatest asset and reviews ways to main-

    tain an engaged workforce; page 36 talks about focusing on the intangibles

    when hiring new employees; and our 2013 Leadtime Leaders share details on

    their specific educational programs and apprenticeship training on page 42.

    These storiesyour storiesare the kind that help to connect the mold-

    making community, so as to make things happen for the betterment of this

    industrys future. So, if you have a story to share, reach out to me so we can

    help you tell it. Hey, maybe itll entail a road trip!

    Follow MMT on: Follow @MMTMag

    MMT Zone: Machiningmoldmakingtechnology.com/zones/machiningMachining (via the machine tool and cutting tool) shapes metal workpieces. Understanding both traditional and advanced machining techniques is critical to overcoming the various dimensional and finish challenges associated with mold machining. Processes include milling, drilling, grinding, high-speed machining, five-axis, hard milling, micro machin-ing, large mold machining, multi-tasking, waterjet and laser. Workholding is also important.

    Browse Machining Zone by Type: Article | Columns | Case Study | Videos | Blog

    enhance Mold Precision by Going Five-Axis Okuma shares how to manufacture large or high-preci-sion, complex molds while maintaining efficiency.

    Moldmakers Deserve a Total Production solution Hwacheon explains that stability, spindle speed and soft-ware are essential consideration for your moldmaking machine tool.

    Planned workholding Increases Mold shop Productivity Single Source Technologies reviews how planned work-holding using a modular clamping system is a part of the lean approach to world-class mold manufacturing.

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  • 8 MoldMaking Technology September 2013

    New Business Opportunities

    One Door Closes, Two More Open

    By Sherry L. Baranek

    Last fall, VistaTek (Stillwater, MN)a custom manufacturer

    who provides moldmaking and injection molding services in

    addition to secondary operations like decorating, packaging

    and assemblymade a strategic decision to sell the addi-

    tive manufacturing (AM) portion of its business in order to

    focus on its moldmaking and molding divisions. This move

    also allowed the company to purchase new equipment, add

    employees, and move into a larger facility.

    VistaTek is a second-generation, family-owned com-

    pany that is run by three siblings: Dan Mishek (Co-owner,

    Managing Director), Jennifer Sutherland (Co-owner, Director

    of Finance) and Allen Mishek (Co-owner, Sales/Marketing). It

    was Dan who approached Jennifer and Allen with a proposal

    to sell the AM portion of the division. I laid out the pros and

    cons to them, he recalls. We were growing in all three divi-

    sions, but I saw faster growth and more opportunity in tool

    building and injection molding. We believed continuing to

    grow the AM division would be more of a distraction for our

    other divisions. We had to narrow down our expertise.

    Still, the decision was a difficult one, since AM was the

    foundation of the business when it was started back in 1996.

    To give that up was difficult, Dan acknowledges. The tech-

    nology had become more mainstream and remains quite sexy.

    But, we all knew it made sense. Looking back, it has been

    very rewarding.

    The trio approached companies that they believed would

    be a good fit with their business. We had three companies

    in mind, Dan says. They all

    had interest. Since VistaTek

    planned on continuing to call on

    its former AM customers for the

    other two portions of its busi-

    ness, VistaTek needed a company

    that would treat its customers

    with respect and share the same

    level of customer service that had

    already been established. We

    were also looking for a home for

    our employeessomeone local

    that could take on our six employees from this division, he

    says. Ramsey, MN-based InTech Industries, Inc. acquired

    VistaTeks AM business, and Dan happily reports all six

    employees moved with the AM portion of the business.

    The money from the sale of the AM portion of VistaTeks

    business allowed the company to add equipmentand

    employees. We have added two injection molding presses,

    CNC mills and an EDM, Dan notes. VistaTek has also added

    four employees and are looking bring on three to five more

    by advertising online and in local newspapers as well as using

    headhunters.

    Additionally, the company was able to purchase a 56,000

    square foot facilitynearly triple the size of its previous facil-

    ityto house this new equipment. Not only will this allow

    the company to practice lean manufacturing principles like

    Kanban because it can inventory more parts in-house, it will

    also allow VistaTek to enter the liquid silicone molding (LSR)

    market. We are adding an LSR machine and have actually

    built a special room in the new facility for this technology.

    We are hoping to have that operational by end of Q3.

    Dan is excited about the opportunities that the sale of the

    AM business has afforded VistaTek. I believe that people that

    are preparing for long-term success will win the battle, he

    states. Companies are going away from true long-term plan-

    ning. They feel that three years is an eternity. Those that plan

    to offset energy costs, shipping costs, educational gaps and

    strategize for 10, 20 and 30 years out will hold a dominant

    position in this market.

    FOr MOre inFOrMaTiOn:

    VistaTek, LLC

    (651) 653-0400 / [email protected] / vistatek.com

    The money from the

    sale of the AM portion

    of VistaTeks business

    allowed the company

    to add equipment and

    employees.

    VistaTek is a second-generation, family-owned company that is

    run by three siblings (l to r): Allen Mishek (Co-owner, Sales/Marketing),

    Dan Mishek (Co-owner, Managing Director) and Jennifer Sutherland

    (Co-owner, Director of Finance).

    Phot

    o co

    urte

    sy o

    f V

    ista

    Tek.

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  • Your Business

    10 MoldMaking Technology September 2013

    By Mark Wilson

    Asking customers to pay invoices can be an uncomfortable

    process for any manufacturer. Its simply a necessary evil of

    any industry. What many manufacturing executives may not

    realize is that while the end goal of these interactions is to

    increase cash flow, the calls or emails are also valuable oppor-

    tunities to improve your customer relationships.

    These opportunities are wasted; however, if you dont

    implement proper processes to encourage positive accounts

    receivable interactions. The reality is that most manufacturers

    track customer interactions throughout the sales and account

    management processes, but not within the invoicing and col-

    lection departments. In order to make sure customers are sat-

    isfied throughout the entire payment process, here are three

    issues to consider:

    1. Your Customer Has Other Vendors

    The fact is that your customers work with vendors other

    than yourself. With that in mind, refrain from sending paper

    account statements or email reminders with long, marketing

    messages.

    Seek out software platforms that allow vendors to work

    together for the benefit of the customer by providing one

    bundled payment

    reminder. This gives

    the customer the abil-

    ity to view all of their

    open vendor invoices

    in one location, as well

    as a quick link to pay

    each one or ask any

    vendor a question. If

    the customer does

    need to ask a question

    or dispute a charge, the vendor is immediately notified and

    can provide a response.

    2. Track Customer Service Metrics within

    Accounts Receivable

    Manufacturers often cannot afford to have a huge team

    working on collections, and they definitely cannot afford to

    lose customers due to poor interactions during the accounts

    receivable process. So in order to make sure customers are not

    just paying, but also happy with their service, you should track

    additional metrics, such as: (1) customer response timelet

    your customers know you track this to show them you care

    about addressing their concerns; (2) invoice accuracysend

    accurate, easy-to-understand invoices and measure how you

    are doing this by tracking the number of times a customer has

    to question or dispute an invoice compared to the total invoic-

    es sent over a given period; and (3), customer satisfactionthe

    collection and payment process is often the last interaction

    with the customer, so make sure they leave looking forward to

    doing business with your company again.

    3. Value Every Customer Interaction

    Every time you send a payment request, you should assume

    the person paying or approving your invoice has more power

    than you might think. You want your customers to feel so

    good about the business experience that they wouldnt even

    think of using someone else the next time they have a manu-

    facturing need.

    Managing your receivables intelligently from a customer-

    centric perspective will improve customer relations, which can

    lead to future sales. In todays competitive business environ-

    ment with many vendors offering similar products or services,

    these positive interactions factor into a customers future pur-

    chasing decisions.

    contriButor

    Mark Wilson is the Chief Executive Offcer of TermSync Inc, a cloud-based

    accounts receivable platform. Mark has a strong accounting and fnance

    background. Over his career, he has always focused on process improve-

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    Managing your receivables

    intelligently from a customer-

    centric perspective will improve

    customer relations, which can

    lead to future sales.

    How to improve Customer Relations

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  • MoldMaking Business Index

    12 MoldMaking Technology September 2013

    increased for the seventh consecu-

    tive month. With new orders flat and

    production levels modestly higher we

    should expect a small decline in backlogs.

    And thats what we gotthe Backlogs

    sub-index slipped to 43.2 in July. The

    Employment component was 53.0, which

    means that moldmakers added new hires

    to their payrolls for the seventh straight

    month, and the rate of expansion is hold-

    ing steady.

    The prices received in the moldmak-

    ing sector strengthened again in July, as

    the Prices Received sub-index was 52.3.

    Unfortunately, the upward momentum

    in materials prices also clicked up a

    notch, as the Materials Prices sub-index

    came in at 64.6. Supplier Delivery Times

    continued their recent trend of gradual expansion. This com-

    ponent posted a 53.1 in July. Offshore orders remain weak

    with the Exports sub-index coming in at 45.2.

    Total MoldMaking Business Index for July 2013: 49.6

    Our latest survey of the North American moldmaking indus-

    try indicates that overall activity levels held mostly steady

    again in July when compared with the previous month. The

    MoldMaking Business Index for July 2013 is 49.6 (a value

    less than 50.0 indicates a decrease in business levels for the

    month). The latest index value is a 0.5-point decrease from the

    June value of 50.1, and it is a 3.7-point decrease from the 53.3

    value posted in July 2012.

    Our total Index dipped below the breakeven level in July

    when compared with the previous month, but some of the

    underlying indicators suggest that conditions were best

    described as flat-to-better. And we remain encouraged that the

    overall index has hovered around the 50-line through the first

    seven months of 2013. Many of the major indicators (i.e. the

    ISM Manufacturing Index) that measure overall manufacturing

    levels in the U.S. were gathering strength as the third quarter

    began. Demand for autos surged upward in June and July, and

    the recovery in the residential construction data is still robust.

    As we progress through the third and fourth quarters of

    2013, the momentum created by a steadily improving economy

    will become more obvious. Both consumers and businesses are

    becoming more confident. And the really good news is that

    the hijinks of policymakers in Washington are much less of a

    drag on the economy than they have been in the recent past.

    Taking a closer look at the categories that comprise our

    Index, the New Orders component was exactly 50.0 in the lat-

    est month, which means that the level of new business was

    stable. New orders increased for six straight months prior to

    this, so a flat reading does not dampen the mood too much.

    The Production sub-index of 53.0 indicates that work levels

    Our MBI continues to hug the 50-line, indicating that business conditions in the mold-

    making industry remain steady. The growth rate in the overall U.S. GDP data through

    the frst half of 2013 was 1.4%, but it is steadily getting stronger. So the moldmaking

    sector remains in good position to experience an increase in activity levels as the

    overall economy builds momentum over the next few quarters. The overall trend in

    the U.S. employment data has been surprisingly strong this year, and this has pushed

    consumer confdence to its highest levels in four years. Private payrolls are expand-

    ing by an average of nearly 200,000 new workers per month. Cuts in defense spend-

    ing have constrained GDP growth, but employers in other sectors are looking beyond

    the current bout of fscal austerity. At some point in the near-future, the Federal

    Reserve Board will have to contend with the problem of unwinding its unprecedented

    monetary policy (quantitative easing and real interest rates below zero), but so far

    there is no evidence to indicate that they will not succeed in crafting a graceful exit.

    Sub-Indices July June Change Direction Rate Trend

    New Orders 50.0 53.3 -3.3 Flat From Increase 7

    Production 53.0 52.9 0.1 Growing Faster 7

    Backlog 43.2 43.8 -0.6 Contracting Faster 15

    Employment 53.0 53.8 -0.8 Growing Slower 7

    Exports 45.2 44.0 1.2 Contracting Slower 13

    Supplier Deliveries 53.1 52.5 0.6 Lengthening More 19

    Material Prices 64.6 63.7 0.9 Increasing More 19

    Prices Received 52.3 51.7 0.6 Increasing More 2

    Future Expectations 71.8 65.4 6.4 Improving More 19

    MoldMaking Business Index 49.6 50.1 -0.5 Contracting From Growing 1

    55

    50

    45

    40

    60

    1/13

    12/12

    11/12

    10/12

    9/12

    8/12

    7/12

    6/12

    5/12

    4/12

    3/12

    2/12

    1/12

    12/11

    2/13

    MoldMaking Business Index

    3/134/135/136/136/13

  • Profle

    14 MoldMaking Technology September 2013

    PTI Engineered Plastics: One Size Does Not Fit All!

    By Sherry L. Baranek

    PTI Engineered Plastics (Macomb, MI) has evolved from a

    mold manufacturer and molder in the mid-80s to a full-service

    provider of services like design for manufacturability (DFM),

    engineering, prototype and production tooling; low-volume

    and high-volume rapid injection molding; cleanroom injec-

    tion molding and a full array of value-added services. And, the

    company has carved a niche out for itself with low-volume

    runs for its OEM customers that chose not to take their short-

    run production needs offshore. This unique approach sepa-

    rates PTI from its competitionno two molds are alike.

    PTI was founded by Mark Rathbone in 1984, under the

    name Proto-Tech Industries as a tool builder and molder

    utilizing a 1,100-square foot shop. The tooling division was

    established to fill a need that Rathbone believed was missing:

    production quality prototypes that are made fast and at the

    same quality standards a customer would expect from a pro-

    duction tool. PTIs primary focus at that time was prototype

    manufacturingservicing the prototype needs of the auto-

    motive, medical, aerospace and consumer product industries.

    By 1987, PTI had become a builder of multiple-cavity produc-

    tion tools. The company then changed its name from Proto-

    Tech Industries to PTI Engineered Plastics to better align with

    the services and capabilities the company provided, Rathbone

    notes. The company offered a wide range of toolsboth low-

    and high-volume in nature. By 1990, PTI had become a full-

    service supplier. Its business niche and focus was prototype

    through production tooling and manufacturing for compo-

    nents, assemblies and value-added secondary operations.

    Currently, the company has a 150,000-plus square foot

    facility, which PTI ergonomically designed to facilitate the

    flows and processes of its business (short-run, medium-vol-

    ume moldmaking and manufacturing). PTIs toolroom occu-

    pies 25,000 square feet and is managed and used by a team of

    40 moldmakers and machinistsfrom apprentices to journey-

    men moldmakers who have been building plastic injection

    molds for more than 40 years. The toolroom is divided into

    departments, including a full design staff, moldmakers, EDM,

    CNC machinists, detailers and bench hands.

    Low-Volume Specialty

    The companys decision to specialize in low-volume runs was

    driven by OEMs wishing to reshore their projects, according

    to Rathbone. He says although this process is offered offshore,

    it is difficult for OEMs to manage a product from the United

    States. PTI has a unique approach to meeting the low-volume

    requirements of our customers, he states. We offer a unique,

    proprietary process that allows our customers to bring their

    product to market fast. This process, that we call P3, provides

    accelerated time-to-market, lower overall development costs,

    and creates injection molded products with no compromise to

    the product design or material choice. This allows us to tran-

    sition without issuefrom prototype to supporting produc-

    tionwithout any additional tooling requirements.

    P3 is vital to the companys relationships with its customers,

    according to PTI Tooling Operations Manager Chris Behring.

    This innovative approach to prototyping delivers benefits

    most customers are not used to in the product development

    process: the speed of a prototype at the quality of production.

    When a customer utilizes the P3 process, the same tool

    provided for testing and validation can be used for the initial

    production run, Behring explains. The tool is designed very

    similar to how a production tool would be. We use materials

    that allow us to shorten build time without compromise to

    quality or longevity. Instead of merely receiving a prototype,

    when a PTI customer receives a P3 prototype, the same tool

    that provides the prototype for testing and validation can be

    used for the initial production run, Behring adds, and in some

    low-volume cases, the one tool can be used for the entire pro-

    duction run.

    Tools made for the P3 process are generally single-cavity

    molds, constructed from ferrous and nonferrous metals.

    These tools are capable of running tens of thousands of pieces

    and can produce the same volume as multiple cavity molds.

    Quick time-to-market, while maintaining quality, is an advan-

    tage of the P3 process over traditional methods.

    PTIs approach to tooling is not a one size fits all process. At

    PTI, a typical short-run tool will be made out of the necessary

    materials to create quality parts, Behring says. This may be 100

    percent aluminum, or may be a combination of aluminum, P-20,

    hardened steels, etc. All decisions are based on the complexity

    and size of the part being produced. A major factor to consider

    is the resin and its influence on the thermal expansion of the

    metals, along with the wear factors the chosen plastic may

    PTI Engineered Plastics CNC Department.

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    16 MoldMaking Technology September 2013

    For more inFormation:

    PTI Engineered Plastics

    (586) 263-5100

    [email protected]

    teampti.com

    have on metals. We only use the highest grade of aluminum,

    QC-10 from Alcoa, allowing us to create high quality parts.

    Perfecting the Process

    Behring likes to say the mold design process is the heart of PTIs

    tooling facility. We assist customers throughout product devel-

    opment, he notes. We help to ensure their product is manufac-

    turable and meets their specifications. Our team of highly-skilled

    mold designers are experts in design for manufacturing and

    toolpath programmingusing the latest Cimatron and Mastercam

    software. Our main objective is to exceed customers expectations

    through mold design and the delivery of quality parts.

    PTI provides further design support through design recom-

    mendations, viable alternatives and practical assistance to

    assure that the customers requested part design or model

    meets their specifications. Each customer has their own

    unique specifications; therefore, part design is never sacrificed

    to fit a one-size-fits-all mold build, Behring adds.

    The company trains its employees on all of the software pro-

    grams it uses and works directly with the tooling manufacturers

    to ensure that PTI is always using the most current cutting-edge

    technology. We offer in-house training, taught by the product

    manufacturer, designed to optimize the chip loads and cutter

    speeds and feeds for cutting, as well as the latest advances in

    design software, Behring says.

    PTIs tooling facility utilizes a wide range of technology

    and equipment, Behring says. Although our primary focus is

    short-run and medium-volume, we also employ the practices

    and disciplines used in high-volume molding, he elaborates,

    from high-speed machining to the latest in wire EDM. EROWA

    holding systems and robots have allowed us to better utilize all

    equipment through automation. We have found EROWA to be

    the most versatile system we have researched.

    Additionally, PTI has started to utilize hot sprue in lower-

    volume applications to ensure process development and consis-

    tencies for part quality. Our staff is dedicated to seek out new

    advances in off-the-shelf technologies that will improve the tim-

    ing and standardization of our mold builds, Behring comments.

    By having an internal product development team of 10 people

    and resources such as in-house mold flow and draft analysis, we

    have a significant advantage when we begin a project.

    a Bright, Busy Future

    PTIs future looks brightand busy. The company has expanded

    the Southeast wing of its plant with 13,000 additional square

    footage. Last year, PTI completed 723 tooling activities,

    Rathbone notes. Included in these

    numbers were more than 400 new tools

    and more than 300 engineering changes.

    With the expansion, our toolroom will

    be able to provide up to 1,000 tooling

    activities.

    So far this year, PTI currently has $33

    million in sales, and Rathbone notes

    the company is on target to reach $40

    million by 2014largely due to the cur-

    rent facility enabling growth to $50 to

    $60 million. Our growth plans and our

    unique approach to manufacturing will

    offer several opportunities for individu-

    als in the engineering and the skilled

    trades of machining and manufacturing,

    Rathbone maintains. We are excited,

    and looking forward to what the future

    has to offer.

  • Case Study / Automation

    moldmakingtechnology.com 17

    Fixing to Get More Accurate and

    Increase Productivity with Automation

    Pho

    to c

    our

    tesy

    of

    Ho

    mm

    er T

    oo

    l.

    By Sherry L. Baranek

    Hommer Tool & Mfg.a custom mold-ready components

    manufacturer based in Arlington Heights, ILwas looking to

    increase its productivity without adding manpower or sacrific-

    ing accuracy. The company began looking at automation as a

    way to achieve these goals. After now implementing automation

    into its process, the company can run electrodes and workpieces

    unattended, which has increased productivity substantially.

    Established in 1983, Hommers components are geared

    toward plastic injection molds and die casting tools for

    industries such as medical, dental, pharmaceutical, consumer

    product packaging, and industrial and automotive die casting.

    The company prides itself on producing tight tolerance work.

    Hommers Production Manager, John Passaro, notes that this

    is not easily attained. It takes very skilled workers and con-

    stant inspection throughout the entire process to make sure

    each partfrom the first to the lastis identical and ready for

    our customers production, regardless of quantity, he empha-

    sizes We can have roughly 250 jobs in process at any given

    time to manage, schedule and make sure they run throughout

    every process as smoothly as possible while maintaining our

    customers specs. We are not a fit and function shop that can

    make our own decisions on any deviations to print. We are

    supplied specs and have to duplicate the component exactly.

    Stringent requirements such as the ones outlined above had

    the company looking at methods to produce its components

    in the quickest yet most accurate manner possible. Passaro

    notes that much of the work Hommer does requires .0005 to

    as little as .0001 total tolerances. We are able to accomplish

    this in our finish grinding, hard turning, hard milling, honing,

    EDM and wire EDM departments, he states. The finishes we

    attain are based on our customers needs, but range from 16 to

    30 EDM VDI finishes, 6 to 8 RMS ground finishes, 8 to 12 RMS

    hard turn and hard mill finishes.

    A Fix on Fixturing

    Hommer recently purchased a Roku-Roku HC-658 high speed

    mill (HSM). The company immediately realized it was able to

    maintain the same .0002 tolerances expected from its jig grind-

    ing and ID grinding processes with the new HSM. Based on

    the type of work we dowhich is 90 percent round workpieces

    in 32 to 64 piece lot sizes, we had to come up with an efficient

    way of fixturing our parts that currently was not available from

    any manufacturer. This would allow us to run multiple work-

    pieces and maintain the accuracies required, Passaro says.

    Our team developed a designwe manufactured a few proto-

    types to test and came up with a successful fixture.

    Passaro elaborates on that process. We manufactured a

    multi-V fixture that could hold six workpieces. We ended up

    altering the design a few times to improve it. Overall, it took

    about six months to develop our final design. The final result

    is that Hommer has 15 fixtures that can hold a total of 90

    parts. They are in the process of producing a new multi-V

    fixture to hold four pieces at a time for larger diameter stock.

    The six-position multi-V fixture can hold as small as .062"-

    1.150" diameter x 10-inch long parts; and our new four-position

    multi-V can hold from 0.500"-1.875" diameter x 12-inch long

    part, he states. We also wanted to be able to run our elec-

    trodes unattended somehow, as we can have as many as 180

    going through production at a time.

    Various size electrodes on EROWAs 50 mm holders along with core and

    cavity mold components and die-cast parts show the variety Hommer Tool

    manufactures for its customers.

    Video

    Access video

    at end of article.

  • 18 MoldMaking Technology September 2013

    Case Study / Automation

    After Hommer grasped the potential it could realize with

    fixturing, the company sought a way to automate this process.

    Passaro called two automation manufacturers to see what

    options were available. He discovered that Arlington Heights,

    IL-based EROWA Technology, Inc.s Robot Multi, which has

    the capacity for 180 electrodes and 30 workpiece/fixture pallets

    was the best fit. We were already using EROWA pallets for

    locating our fixtures, Passaro notes. No other offering had

    Phot

    o co

    urte

    sy o

    f ER

    OW

    A T

    echn

    olog

    y, I

    nc.

    www.quicktrodes.com

    For a better viewing experience - we suggest you play the videos in full screen / high-defnition

    the self-contained layout we required without adding multiple

    racks and/or magazines.

    The EROWA Robot Multis clearly arranged magazine

    holds up to 270 pallets and can switch automatically to the

    associated pallet type on the same CNC machine. In the grip-

    per dock, various grippers required for the automatic change

    are stored in a space-saving arrangement. The Roku-Roku

    machine, EROWA workholding system and the EROWA

    Robot Multi form the production team, notes EROWA

    Technology, Inc.s COO Chris Norman. Optimally used, this

    team can deliver up to four times higher productivity.

    We were very surprised at the ease of implementation,

    Passaro continues. EROWA was very helpful and were in

    and out in a few days without any issues at all. Training of

    two Hommer employees only took a few hours, and Passaro

    notes downtime was minimal. The company was able to

    machine as the install took place. One other valuable offer-

    ing from EROWA is that their tech support is available 24

    hours a day/seven days a week and is very helpful over the

    phone, he adds. We initially had some issues with our guys

    not remembering some of the controlsbut we were able to

    be back up and running within an hour.

    Piotr Woziwoda, CNC

    Specialist at Hommer

    Tool running the

    Roku-Roku HSM along

    with the EROWA Multi

    automation cell, which

    together occupies

    little oor space.

  • moldmakingtechnology.com 19

    Increased Capacity/Decreased Leadtimes

    Passaro notes that the programming is very easy. The user

    simply calls up the pallet number he wants loaded and calls

    up the G-code program to run the part. We actually had a

    40-hour run on the second day after install of 60 electrodes,

    he says. We are using EROWAs 50 mm holders for our elec-

    trodeswhich is a no brainer for automated runs; and we

    mounted 6 x 6 Hermann Schmidt HSM

    magnets and our custom multi-V fix-

    tures for the workpieces on EROWAs

    148 mm pallets. We cant fixture all of

    our jobs based on and length of the

    parts we make, so if we cant fixture

    them in our multi-Vs or on the 6 x 6

    magnets then we have the option to

    machine one piece at a time without

    the robot.

    Hommer is extremely satisfied with

    the addition of the EROWA Robot

    Multi. Having this automated cell

    gives us great results and has increased

    our capacitywhich consequently

    decreased our leadtimes, Passaro

    states. We were in dire need of a new

    carbon cutting mill, but adding this

    robot has eliminated that need. We are

    able to cut both steel and carbon in one

    machinewithout sacrificing money

    or time. We also would have never

    been able to have unattended runs by

    adding another mill. Our EDM sinker

    department now has electrodes well in

    advance of the jobdue to the unat-

    tended robot runsdirectly resulting in

    increased productivity.

    VIDeo: Automation Nation http://short.moldmakingtechnology.com/ hommerauto

    4930 S. Lapeer Road Orion Twp., MI 48359 U.S.A.

    Sales inquiries welcome

    Tel: (586) 757-8700 Fax: (586) 757.8701

    Email: [email protected]

    www.colecarbide.com

    Whats so Special about Cole

    Engineered Products?

    Everything!

    Cole goes beyond routine to deliver the

    best overall value for diverse cutting and

    wear part designs or any application

    requiring tungsten carbide and ceramics.

    Unique in our commitment to total

    process support, engineers team up

    with customers to optimize the right

    solution in every application. From raw

    material selection to nal production,

    Cole Engineered Products are produced

    to exacting speci cations.

    Diverse grades of Tungsten Carbide

    Standard or special coatings

    Ceramics or Cermets

    Ultra-high tolerances

    Call for a quote or sales representative

    and be a part of all that is special with

    Cole Engineered Products.

    For more INFormAtIoN:

    EROWA Technology, Inc.

    (847) 290-0295

    [email protected]

    EROWAtech.com

    Hommer Tool & Mfg., Inc. (847) 394-3355 [email protected] / hommer.com

    Hermann Schmidt Co. / hschmidt.com

    Roku-Roku / mitsubishi-world.com

  • 20 MoldMaking Technology September 2013

    Case Study / Software

    Moving Moldmaking

    Forward with

    Dynamic Toolpaths

    A small start-up tool & die shop in Crothersville, IN, is

    thriving because of its ability to do high quality mold design

    and manufacturing while producing more than companies

    many times larger. TyMar Tool Works attributes this signifi-

    cant boost in productivity to its extensive use of Mastercams

    dynamic toolpaths, which operate at high throughputs

    while minimizing tool breakage so that machines can run

    unattended.

    The high reliability of these toolpaths allows shop owner

    Mark Emly and his assistant to spend almost all of their time

    doing work other than machine operation. This includes quot-

    ing, design, tool assembly and product deliveryall things that

    keep the business moving forward. This unique style of opera-

    tion is the product of the owners long-held conviction that he

    would do things differently when he got to be in charge.

    Built from Scratch

    One evening 20 years ago,

    when Emly was a young

    machine operator, his boss

    told him something that

    would stay with him for

    the rest of his career: You

    are never going to amount

    to much more than a guy

    who takes parts on and

    off machines, on the night

    shift. That was when

    Emly made up his mind to learn everything he possibly could

    about machining and toolingno matter how long it took, so

    he could prove his boss wrong and open his own shop.

    So I would work in one place, learn as much as I could

    and then move on, he says. I remember sitting in a job

    interview and telling a guy yeah I can do that. Then it was

    sink or swim. He gravitated towards small shops where

    you learn how to do everything, which for Emly eventually

    included machine setup, part inspection, CAD/CAM pro-

    gramming, manufacturing process engineering, and part and

    mold design.

    In 2010, after nearly two decades of hard work and self edu-

    cation, he was ready to start his own business. He supplement-

    ed his income to support his family by working a part-time

    job, while he worked full-time in a shop near his home. This

    made it possible for him to gradually build up a base of steady

    customers doing work he enjoyed and was good at.

    He notes, In February of 2012, my own work got too busy,

    so that seemed like a good time to focus on my own business

    Imag

    es cou

    rtes

    y of M

    astercam

    /CNC So

    ftware.

    The exceptional reliability of the toolpaths created with Mastercam X6

    allows owner Mark Emly to load up the four vises on his Hurco machining

    center before he leaves for home at night and be confdent that the work

    will be completed in the morning.

    Mark Emly makes a point of spending time conferring with

    tool suppliers to see what new technology might give him a

    competitive edge. Choosing the right tool and using them with

    advanced dynamic toolpaths allows him to run at high cycles so

    that he can compete effectively with larger shops.

    Because these toolpaths

    are so reliable, Emly is fully

    confdent that he can run

    his parts at high throughputs

    on a lights-out basis, and

    that his work will be waiting

    for him in the morning.

    Video

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    at end of article.

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  • 22 MoldMaking Technology September 2013

    Case Study / Software

    cessful and Emly finds himself frequently firing

    off design modifications to his customer and

    then manufacturing the final mold configura-

    tions on short notice.

    One thing that helps him immensely is his

    ability to visualize manufacturing processes in

    3D. Instead of building up molds from 2D

    components, he designs the mold in 3D using

    Solids in Mastercam and then spins out the

    2D work as needed from the 3D model. Emly

    believes that process to be much faster, more

    accurate and less prone to error.

    Dynamic Productivity

    Although the Hurco machine is in almost con-

    tinuous operation, neither Emly nor his assistant

    spend much time operating it. This is because

    Mastercams dynamic toolpaths (such as 2D

    Dynamic Milling and 3D OptiRough) use mate-

    rial awareness algorithms to automatically alter

    feeds, speeds and entry paths whenever there is

    a possibility of over-engaging a tool and caus-

    ing chatter, undue stresses on the part or tool

    breakage. Because these toolpaths are so reliable, Emly is fully

    confident that he can run his parts at high throughputs on a

    lights-out basis, and that his work will be waiting for him in the

    morning.

    There are four vises on the table at TyMar Tool Works Hurco

    machining center. During the day, Emly and his assistant load

    up and work on components that require shorter machine

    cycles15 minutes to several hours. They typically load up the

    equipment for a last run on the day shift at around 4pm. Emly

    goes home to spend family time with his wife and children.

    Early in the evening, sometime around 7pm, he comes back and

    loads the machine one last time, but this time with workpieces

    that could take 2 to 8 hours each to machine. He returns home

    and the equipment runs all night.

    Emly shares many other benefits he gets from using

    Mastercams dynamic toolpaths:

    Full flute engagement so that more area can be machined,

    but with less lateral force on the tool.

    Lateral force reduction: The material condition aware tool-

    paths self-adjust to eliminate excessive force on thin walls

    that might bend and push them in the path of the cutter on

    the other side.

    No broken cutters because the program wont bury the tool.

    More secure holding of parts with difficult shapes because

    the tool wont apply excessive force and snap the part out of

    the vise.

    Optimizing advanced cutter performance by dynamically

    controlling feeds, speeds and rules of engagement in confor-

    mance with the cutters unique characteristics.

    full time. By early 2013, he had acquired 16 customers (all by

    word of mouth), a full-time helper, and enough cash flow to

    invest in a new Hurco VM20i vertical machining center with a

    10,000-rpm spindle.

    Different by Design

    When Emly started his shop, TyMar Tool Works, his decisions

    were mostly conservativethe shop was on his own prop-

    erty, he did all the work himself and he bought a used Hurco

    machining center. There was one exception: he purchased

    Mastercam Mill Level 3 with Solids CAD/CAM software (from

    CNC Software, Inc., Tolland, CT).

    This was a full-blown maintenance license that entitled him

    to free upgrades and as-needed technical support from his

    reseller, CAD/CAM Technologies, Inc. (Pendleton, IN).

    I wanted my shop to be different from others I had worked

    at, he states. I want to be a small shop with a big presence.

    That means taking advantage of my design skills, producing

    high quality parts, and using advanced technology as much

    as possible so I can compete effectively. The only way I could

    do that was to have a good CAM system from day one. I chose

    Mastercam because that was what Id used at every shop I

    worked at and was proficient in it.

    Emly has also purchased a seat of SolidWorks because that is

    what most of his customers use. A big part of his job to date is

    designing molds for the RIM (Reaction Injection Molding) pro-

    cess. TyMar Tool Works also has a major customer that makes

    disposable injection molded guards that protect automotive

    components during assembly. This business has been very suc-

    Optirough is just one of several of Mastercams dynamic toolpaths that

    Mark Emly uses frequently to improve milling effciency and reduce tool wear.

    To avoid chatter and minimize tool breakage, Optirough employs material

    awareness algorithms to alter feeds, speeds and entry paths whenever there

    is the possibility of over engaging the tool.

  • moldmakingtechnology.com 23

    Emly is a proponent of choosing the best cutter for the

    job. I know some guys who would not spend $45 on a

    5/32" carbide drill, but would spend the same amount on a

    10-pack of cobalt drills instead. Recently I had to drill 125,

    5/32" holes in 5/8" plate. This took me 14 minutes with my

    carbide drill. It would take the other guys five hours run-

    ning at 5 inches a minute to drill the same number of holes

    while breaking all 10 of their drills. My single drill is still in

    good shape.

    He spends a great deal of time talking with his tool sup-

    pliers because he knows advanced cutter geometries and

    materials can dramatically improve his throughput, if the cor-

    rect toolpaths are chosen. Because these suppliers know that

    he is looking to push the envelope, they sometimes provide

    him with new cutter designs so that he can test them on his

    applications.

    Big Jobs for a Small Company

    Early in 2013, one of TyMar Tool Works RIM mold custom-

    ers came in with a very big job for the small companya

    family of 20 molds, 10 left hand and 10 right hand. Each

    mold had 10 details that had to be machined before the

    mold could be assembled. At one point, the Hurco ran for 17

    straight days on a 24/7 basis, only stopping occasionally for 15

    minutes to have parts taken off and others reloaded. TyMar

    delivered the molds on schedule in less than seven weeks. In

    spite of this tight schedule, Emly managed to complete six

    other projects, some of these also on a short turn basis.

    Emly says, Another customer told me he couldnt believe

    I made all those molds in seven weeks. A much larger shop

    did a similar job for him and it took them 10 weeks. They had

    15 guys and much more equipment. But its not a matter of

    how much equipment or manpower you have. What is more

    important is how well you use what youve got.

    Video: dynamic Milling http://short.moldmakingtechnology.com/ dynamicmmt

    MTSThe workpiece palletizing system

    for economical production.

    For single and multiple palletizing,

    monitored status checks.

    www.erowa.com

    For More inForMation:

    Mastercam/CNC Software, Inc.

    (800) 228-2877 / mastercam.com

    Hurco Machine Companies

    (800) 634-2416 / hurco.com

    TyMar Tool Works

    (812) 528-2237 / [email protected]

    tymartoolworks.com

  • Software

    24 MoldMaking Technology September 2013

    Five Ways to Efficiently Tackle Shop Floor Management

    By Dave Lechleitner

    Owning and managing a mold shop may never have

    been particularly easy, but the current manufacturing

    environment in the U.S. makes it extremely challeng-

    ing. Mold shops continue to face a unique set of challenges that

    may even be causing some shop owners to question whether

    they can remain in business, much less thrive.

    Since the early 2000s, North American manufacturing has

    taken a huge hit as more and more manufacturing moved

    offshore. Mold and tool and die shops were one of the first

    affected by this offshoring trend and while some of the work

    has returned, it is likely that business will never be the same.

    This offshoring caused many shops to experience double

    digit decline in revenues and profits, if it did not

    put them out of business completely. The Great

    Recession of 2009 only worsened the situation. The

    combination of these events resulted in a loss of

    more than 5 million manufacturing jobs in the U.S.

    from May 1999 through May 2009.

    As challenging as the situation may have been

    and continues to be, it is possible to survive, and

    even thrive, in todays economic environment.

    However, for many shop owners, it has required

    a shift in thinking. No longer is it enough to be

    a good toolmakerowners must become savvy

    businesspeople as well. To succeed in todays manu-

    facturing climate, shop owners have to run their

    businesses like a business. This means thinking

    strategically and moving beyond the tactical think-

    inggetting out of the firefighting mode.

    To continue to be world-class manufacturing

    companies, moldmakers especially must strive to

    avoid common mistakes made by many shops. Here

    you can learn how one mold shop in Minnesota

    learned the keys to running a successful business.

    Custom Mold & Design (New Hope, MN) is entering its fifth

    decade of business, and is an example of how avoiding the

    common mistakes of many shops pays huge dividends. This

    shop has a proven track record of manufacturing more than

    5,000 molds since the company was founded in 1965, and these

    molds have run tens of millions of cycles. In addition, their

    engineering and manufacturing staff has a combined experi-

    ence of more than 1,000 years in manufacturing high quality

    Even the smallest mold shop can afford an integrated

    shop floor management system that allows for the management

    of every business transactionfrom quote to cashand is an

    invaluable tool for ensuring efficiency.

    Phot

    os c

    ourt

    esy

    of C

    usto

    m M

    old

    & D

    esig

    n.

    (Left to right) Ray Newkirk, President of Custom Mold & Design and

    Bruce Cerepak, Plant Manager.

  • moldmakingtechnology.com 25

    molds. For this shop, its all about pursuing innovation and

    excellence in everything that they do. Following are five tips to

    get your shop moving in this direction.

    1. Understand the Real Cost of Doing Business

    Many mold shops assume they know how much it costs to

    manufacture a tool or mold, but this is often not the case.

    Simply looking at an income statement at the end of the month

    to measure the success of the business is not enough. Shops

    need to know all the specifics of the work that earned them

    money, and the work

    that didnt. Owners and

    managers can only do

    this by understanding

    the true cost per hour by

    individual department or

    work center, and appro-

    priately costing the work

    that goes through those

    areas of their shops.

    Generating a truly

    accurate picture of all the

    variables that go into the

    true cost of a part or job

    can be difficult and time consuming without discipline and

    the right systems and technology. Consider all the factors that

    must be calculated to see the true cost of a job:

    Labor costed to the job based on the actual employee

    hourly rate;

    Labor overhead (fringe benefits, vacation, employer paid ben-

    efits and taxes) applied to the job based on direct labor hours;

    Manufacturing overhead applied (by work center) based on

    the cost of running machines in that work center;

    Selling, General and Administrative overhead (all the other

    costs of doing business) applied proportionally to each job,

    either based on direct labor hour or another appropriate

    allocation method;

    Material and outside service costs such as heat treating, plat-

    ing, anodizing, etc. applied to the job based on actual cost

    (rather than standard or average) to correctly analyze the

    effect of the rising cost of material or the actual cost of the

    service performed.

    For Ray Newkirk, President of Custom Mold & Design, the

    importance of knowing the true cost of doing business started

    when he was 14 years old and was showing cattle for 4-H. You

    need to know all the costs that go into raising cattle, and I

    applied this principle when I started the shop in 1965. At first,

    Newkirk created a manual system so he could track what he

    was doing. This manual approach has given him appreciation

    of the importance of automating the process today.

    He now understands and has tremendous discipline in

    tracking costs. For a shop owner to ensure this type of accu-

    racy and efficiency, only automating the collection of this data

    allows for regular analysis of these costs and the ability to see

    what types of work truly are profitable.

    There is incredible value in understanding true job cost.

    With this understanding, shop owners can easily eliminate jobs

    that consistently lose them money. If eliminating those jobs

    is not an option, shop owners will still at least understand the

    opportunity cost of running these unprofitable jobs.

    2. Acknowledge the Customer Component

    Good customers are the lifeblood of a business. Relationships

    with customers become even more important during a weak

    economy. However, when the economy is doing well, sometimes

    business owners become complacent towards their customers,

    and miss out on important opportunities to form quality

    relationships.

    It is not enough to assume that no complaints from a customer

    mean the customer is happy. Good customer relations require

    that shops be proactive and contact their customers frequently to

    understand what is happening in their business.

    Regular contact will allow shop owners to gain information

    that is key to managing their business such as:

    Is the customer experiencing any significant business issues?

    Is there an opportunity to gain more business or a new project?

    Is the customer planning on downsizing or expanding their

    supply chain?

    Fully utilizing the capabilities of their visual scheduling solution is key to

    effectively managing the complexities of a shop schedule at Custom Mold &

    Design. With real-time visibility to scheduling issues, they consistently exceed

    their customer requirements for on-time performance.

    With the right systems,

    technologies and people

    in place to manage

    current customers,

    shops can then focus

    their efforts in driving

    new business.

  • Software

    26 MoldMaking Technology September 2013

    Does the customer have a preferred supplier program that

    can be leveraged?

    Customer relationships can also be improved by increasing

    the information available about them and the information

    that can be shared with them. With the right systems and

    technology to support and manage customer relationships

    shops can systemize the routine, so that they can human-

    ize the exception.

    Newkirk is passionate about instilling a customer service

    mentality at Custom Mold & Design. We have a philosophy

    that starts and ends with people all working together and

    dedicated to providing each customer with the level of service

    and a quality product they demand. Our people use state-of-

    the-art systems and procedures that provide results superior to

    our competition. For Custom Mold & Design, keeping track

    of every customer interaction is critical to their business. It

    allows them to address issues as quickly as possible, before

    they even escalate to problems.

    With the right systems, technologies and people in place to

    manage current customers, shops can then focus their efforts

    in driving new business. Specifically, systems and technology

    can help a shop recover the time lost due to inefficiency or

    duplicate data entry, so they can devote that time to exploring

    new market opportunities and new industries that are experi-

    encing growth.

    3. Recognize that Quality Is Not a Differentiator

    It is not uncommon for most small and mid-sized shop owners

    to believe that quality is what sets them apartthat it is their

    key differentiator. Unfortunately, today quality is no longer a

    differentiatorit is an expectation.

    Most shops have implemented quality management systems

    to monitor quality, including non-conformances and correc-

    tive actions. To stay competitive, it is an expectation that the

    shop has a formal quality management system in place that is

    integrated with their shop floor management solution.

    Newkirk recognized early on that quality was becoming an

    expectation. He implemented a quality program at Custom

    Design and became ISO9001 and AS9100 certified. He did

    this because he saw it as a way to build the company culture

    he wanted to build, not because it was required. In the end it

    defined the way he wanted to do business and interact with

    his employees and his customers.

    4. Value the Companys Greatest Assets

    Highly skilled and qualified shop employees have become

    hard to find and even harder to keep. The current shortage

    of skilled machinists and toolmakers is evidence of this. The

    gap between the skills required for a toolmaker today and

    the available pool of skilled workers continues to widen. This

    reality demonstrates how important it is for shop owners to

    become involved in their community to find future employees,

    and to invest and develop the employees they do have from

    within the company.

    These goals can be accomplished in a variety of ways,

    including:

    Developing apprenticeship programs within the company,

    thus improving the skills of the employees you do have

    and keeping them engaged in the business;

    Working in cooperation with local technical colleges

    and universities, including developing appropriate

    school/work programs;

    Participating in mentoring or internship programs; and,

    Regularly visiting local high school vocational

    departments or technical schools, and participating on their

    available boards.

    Proactively reviewing the projected costs of jobs still in process

    allows Bruce Cerepak, Plant Manager of Custom Mold & Design, to

    isolate issues before the jobs actually exceed their estimates.

    To maintain an engaged workforce, it is important to par-

    ticipate in regularly scheduled employee reviews. This allows

    managers to understand their employees from direct and per-

    sonal communication, including understanding their future

    goals and aspirations. This dialog can also facilitate ways to

    understand any issue they may be having with their jobs.

    Regular reviews also provide management the opportunity to

    develop and deploy individual employee training plans, so they

    can keep the best of the best.

    Custom Mold & Design has taken on the challenge of attract-

    ing and retaining the most skilled employees to heart. For many

    years, Newkirk has served on the board of Dunwoody College

  • Moldmaking companies, like Synergetic Engineering, have discovered ways to be more competitive by using Direct CAD tools. Join us to hear a frsthand ac-count of how mold makers can cut cycle time by streamlining the use of CAD data. Synergetic Engineering will share with you 10 ways (at least) they use Direct CAD tools to reduce the time it takes to make a mold.

    With continued pressure to decrease time to market, improve workforce produc-tivity, or handle a larger volume of work with a shortage of labor, adding Direct CAD tools will help you overcome these challenges and be more successful.

    Primary topics (what the registrant will learn): Learn how Direct CAD software tools can improve your ability to view, compare, and validate CAD data

    Discover how to clearly communicate value-added changes to your customersregardless of CAD fle types

    More easily collaborate with OEMs

    Top 10 Ways Direct CAD Cuts Cycle TimePresenTeD by:

    www.kubotek.com

    Sign up for MoldMaking Technology webinars. You will get one-on-

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    suppliers offering the most current moldmaking technology.

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    DATe AnD TIMe OF WebInAr

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    WEBINARSIts free. Its remote. Its informative. Its convenient. Sign up today.

    sean Demers

    Synergetic Engineering,

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  • Software

    28 MoldMaking Technology September 2013

    contributorS

    Dave Lechleitner is Sr. Solution Engineer Exact JobBOSS.

    For more inFormation:

    Exact JobboSS / (800) 777-4334

    [email protected] / jobboss.exactamerica.com

    custom Mold & Design

    (763) 535-2334 / [email protected] / custommold.net

    of Technology in Minneapolis. He has also developed a program

    at Custom Mold & Design where students who have enrolled

    and registered at Dunwoody are offered a position with the

    company to put their knowledge and skills to work in a position

    directly related to their coursework.

    Custom Mold &

    Design also diligently

    strives to create the

    best working environ-

    ment and purchase

    the best equipment

    they can afford to

    help retain their

    employees. According

    to Newkirk, You dont get a second chance to make a first

    impressionwhether its a new customer or a new employee

    who walks in the door.

    5. manage with a Single Business Solution

    There is no longer any excuse for relying on outdated shop

    floor management systems. Even the smallest mold shop

    today can afford an integrated shop floor management sys-

    tem. Such a system allows for the management of every busi-

    ness transaction, from quote to cash, and is an invaluable

    tool for ensuring efficiency.

    Relying only on accounting systems and spreadsheets, with

    no connection to what is actually going on out on the floor,

    is a recipe for disaster. When such systems are not integrated,

    the data lacks the timeliness required to make important busi-

    ness decisions, shops cannot operate efficiently and it slows

    the business down leaving it to trail behind the competition.

    A disjointed system only allows for so much growth before

    it actually starts to hinder growth. With an integrated shop

    floor management system, a shop can integrate all business

    information from quote to cash; avoid hiring additional staff

    to manage an unruly and disjointed system; allow current

    staff to become more efficient so they can focus on the busi-

    ness issues most important to running the shop; and, provide

    timely information required to accurately analyze the busi-

    ness and make decisions accordingly.

    Several scalable business solutions are available even if

    a shop is very small. Being scalable, the systems should be

    able to grow with the business. Today the solutions are often

    bundled with an existing accounting solution or integrated

    seamlessly with common accounting solutions. For more than

    a decade, Custom Mold & Design has managed their entire

    business with a single manufacturing software solution.

    The benefits of this single solution are primarily two-fold,

    according to Newkirk:

    (1) Information is more accurate and timely and can be used

    to make critical decisions.

    Specifically, estimators can review the job for a like tool that

    was built several years ago to produce a much more accurate

    quote today.

    (2) Using a visual scheduling board, they have a clearer

    picture of bottlenecks and can make better commitments on

    delivery times to customers.

    Summary

    Running a successful small or mid-sized business will never be

    easy. Mold shops will continue to face challenges ranging from

    the economy to attracting and retaining the right employees

    to foreign competition. However, mold shops such as Custom

    Mold & Design will continue to stand out with their unique

    ability to embrace the right combination of management with

    a vision, utilization of the right technology and systems to get

    the job done, and their unrelenting passion to pursue excel-

    lence in everything they do.

    Brian Lokken, Quality Manager, and Cathy Tolin, wire EDM operator, review

    work instructions and quality requirements for a new customer order. A

    detailed shop traveler complete with drawings and detailed quality information

    is released to the shop foor for every mold component that is machined and

    ensures the highest quality molds are produced correctly the frst time.

    LEarn moreVisit our CAD/CAM and Other Software

    Zone for more information CAD, CAM,

    CAE and data management software.

    Go to moldmakingtechnology.com/

    zones for a complete list.

  • moldmakingtechnology.com 29

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  • Machining

    30 MoldMaking Technology September 2013

    Preventive maintenance is about more

    than just protecting your CNC machine

    investment. By having a proactive preventive

    maintenance plan in place, youre ensuring

    you can maximize your productivity too.

    By Robbie Williams

    Phot

    o co

    urte

    sy o

    f O

    kum

    a A

    mer

    ica

    Cor

    pora

    tion

    .

    Imagine youre a mold manufacturer that was one of many

    hit hard by the Great Recession. (You may be thinking

    whos pretending?) For the past few years, jobs have been

    scarce, and it was all you could do to keep your shop afloat.

    Youve even considered laying off your highest paid machin-

    ists, who of course happen to be your best and most efficient.

    Words like bankruptcy and foreclosure swirl around in your

    mind. You start to lose faith that the economic state of our

    country will ever improve.

    Then, out of the blue, youre contracted for the largest job

    youve had in years. This big budget job is a big break for your

    shop. As with many contract jobs, this one comes with a tight

    deadline. Even though youre now working under lean opera-

    tions conditions, youre in no financial position to negotiate

    more time and risk losing this opportunity, so you get to

    work right away. You set up the workholding and program

    the machine. Suddenly, the dreaded flow alarm can be heard

    across your shop. You run over to see

    whats going on, and you find that you

    have a clogged filtera break you did

    not anticipate.

    Immediately you call your local ser-

    vice provider, but since they too are

    working under lean operations they

    dont have a service technician available

    to come out until the next business

    day. Theres nothing you can do but

    wait. Every passing minute is costing

    Preventive Maintenance Makes Good Dollars and Sense

    you money. Youre now paying your operator to do nothing,

    and perhaps more importantly, youre losing time.

    This hypothetical scenario can end in two ways: (1) either

    you lose the contract, or (2) your service provider comes to the

    rescue and saves the day. Whether its the contract youve com-

    promised or the stress youve endured, these challenges could

    have been avoided. By keeping up with your recommended

    preventive maintenance (PM) schedule, you can reduce your

    chances of having a catastrophic breakdown.

    Reactive Maintenance Costs

    The idea of stopping production on your machine for the

    small amount of time it takes to perform regularly scheduled

    maintenanceand the costs involvedmight make you cringe.

    However, studies show that reactive maintenance programs

    on average cost 12 to 18 percent more than preventive mainte-

    nance programs.

    By keeping up with your recommended preventive

    maintenance (PM) schedule, you can reduce your chances

    of having a catastrophic breakdown.

  • moldmakingtechnology.com 31

    contributor

    Robbie Williams is Junior Applications Engineer at Okuma America Corpora-

    tion. He has more than 18 years of experience in manufacturing within vari-

    ous departments, including service and engineering.

    For more inFormation:

    okuma America corporation / (704) 588-7000

    [email protected] / okuma.com

    handy-checklist-for-preventive-maintenance

    Preventive maintenance also gives you the flexibility to

    choose when your machine will be shut down, perhaps during

    holiday breaks when productivity is already reduced.

    Preventive maintenance Controls Potential Costs

    When you look at the overall cost of maintenance in your

    business, youll soon realize this can be a sizable bud