152b - organisational behaviour

Dr.G.R.Damodaran College of Science(Autonomous, affiliated to the Bharathiar University, recognized by the UGC)Re-

accredited at the 'A' Grade Level by the NAAC and ISO 9001:2008 CertifiedCRISL rated 'A' (TN) for MBA and MIB Programmes

I MBA[2015-2018]Semester I

Core:Organisational Behaviour - 152BMultiple Choice Questions.

1. Jennie has held the position as manager of Creative Cosmetics for 7 years. She is well respected byher subordinates and she, in turn, respects them also. Jennie is certain to seek the opinion of hersubordinates for many of the decisions she must make. This process of ensuring subordinateunderstanding and grievance is referred to as:

A. Bounded rationalityB. Acceptability.C. Reliability.D. Conformity.

ANSWER: B

2. ________ Focus on the quality and extent of information that goes into a decision.A. Information-processing methods.B. Rational-economic approaches.C. Delphi techniques.D. Expected-value models.

ANSWER: A

3. Which of these focuses on the decision options themselves rather than on the information that goesinto the decision?

A. Quantitative model.B. Rational-economic model.C. Expected-value model.D. Decision-choice model.

ANSWER: D

4. . _________ are agreed upon and common ways of interacting, perceiving, and deciding.A. Situational factors.B. . Stereotypes.C. . Scripts.D. Personal constructs.

ANSWER: A

5. Bianca utilizes a style of decision-making that examines the various facets of the situation rationally.She is able to successfully address any issues of uncertainty that may manifest. This style of decision-making is known as:

A. Analytic style.B. Conceptual style.C. . Behavioral style.D. Directive style.

ANSWER: B

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6. Which term is best defined as shortcuts that we learn over time and those reduces our necessarythinking work and free us for other tasks?

A. Brainstorming.B. Groupthink.C. Heuristics.D. Conjunction fallacy.

ANSWER: D

7. Which one of the following is considered to be a relative to the base rate heuristics such asrepresentativeness?

A. Administrative model.B. Groupthink.C. Personal constructsD. Conjunction fallacy.

ANSWER: A

8. Robert Zembower directs the Training Specialists of Dayton, Inc. When he makes a decision, Robertconsistently favors ones that will provide a smaller, but certain positive gain versus the decisions thatoffer the chance for a larger return without as much certainty. Roberts style of decision-making isreferred to as ________.

A. Anchoring.B. FramingC. Escalation of commitmentD. Perception.

ANSWER: C

9. Which term refers to the tendency for our judgments to be unduly affected by the starting point of adecision?

A. Bounded rationality.B. Anchoring.C. Escalation of commitmentD. Groupthink.

ANSWER: A

10. Tom and Jason are the managers for the Brinkman Processing. They are consistent in the fact thatthey continue to support decisions, which have proven to be erroneous. This style of decision-making isbest known as _________

A. Escalation of commitment.B. . Brain storming.C. Regression to the meanD. Delphi technique.

ANSWER: D

11. Which of the following refers to a situation in which pressures for cohesiveness and togetherness actto remove all the benefits typically offered by group decision-making?

A. . Bounded rationalityB. Brainstorming.C. Groupthink.D. Nominal group technique

ANSWER: B

12. Which of the following is considered a drawback to group decision making?A. Increased amount of knowledge and informationB. Slower than individual decision making.


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C. More access to creative decisions.D. None of the above

ANSWER: A

13. Which of the following is are predicted symptom(s) of groupthink?A. . RationalizationB. Morality of actionsC. Self censorship.D. All of the above.

ANSWER: C

14. Which of the following is/are rules to follow during the process of brainstorming?A. . Encourage piggybacking.B. Present the illusion of unanimity.C. Try to do a full search for information.D. Group monitoring

ANSWER: A

15. Jena Murphy's consulting firm employs 65 professional individuals. She allows her employees tooutline their own work schedules and only requires that each employee report to work on Monday andFriday from 9 a.m.until 3 p.m. Ms. Murphy is utilizing a(n)

A. Compressed employee work schedule.B. Flexible employee work schedule.C. Job enlargement approach.D. Ineffective employee benefits system.

ANSWER: A

16. Jim Duncan's job as loader operator for Raynor Coal Company permits him to work 10 hours perday, Monday through Thursday. This demonstrates Rayonors utilization of :

A. Flexible work scheduleB. Organizational culture.C. Compressed work schedule.D. . Staffing development

ANSWER: D

17. Four months ago, Taylor Construction needed three employees to rebuild the electrical boxes fortheir customers due to the various tasks involved. After successfully retraining the employees, a singleemployee can now handle all facets of this job. This is an example of:

A. Job enlargement.B. Job rotation.C. . Shoddy workmanshipD. Job enrichment.

ANSWER: B

18. . ________ involves making fundamental changes in the way work actually gets done.A. Job enrichmentB. Job rotation.C. . Job enlargement.D. Job restructuring.

ANSWER: C

19. Which terms best describes the extent to which a job allows employees to work on a completeproduct or service from the beginning to the end?

A. Task significance.


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B. Task feedback.C. Skill varietyD. Task identity.

ANSWER: B

20. Employees would be more productive if he combined several of the assigned tasks into a single job,which required new and different skills to be utilized by the employee. Effective implementation of thisidea in his firm is a demonstration of:

A. Personal flexibility.B. Job rotation.C. Effective decision-making.D. Vertical job loading.

ANSWER: D

21. . Horizontal job loading can best be associated with or described by:A. More tasks, no additional skills.B. More tasks, more skills.C. Same number of tasks, more skills.D. . Less tasks, more skills.

ANSWER: A

22. Which group of individuals is best identified as having a low degree of authority, voluntarymembership, and requiring a high degree of management involvement?

A. Self-managed teamB. Cross-functional team.C. Quality circle.D. Virtual team.

ANSWER: C

23. Allen Kyle uses a group comprised of 5-20 members of his organization to get jobs performed in thefastest and most efficient way possible. Mr. Kyle usually permits this group to have a moderate amountof authority over their work and allows the group itself to determine the mission it will pursue. As theorganization's manager, he has little involvement in directing the group. Which type of group is mostprobably formed at this organization?

A. Virtual team.B. Cross-functional teamC. Self-managed work teamD. Advisory team.

ANSWER: B

24. According to an executive survey, which of the following is considered to be one of the mostprominent obstacles encountered when an organization desires to start self-managed teams?

A. . Information technologyB. Insufficient training.C. . Lack of management involvement.D. . Inexperienced employees.

ANSWER: D

25. Which team is associated with high use of the various forms of today's information technology suchas videoconferencing and e-mail?

A. . cross-functional team.B. Self-directed team.C. Quality team.D. Virtual team.


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ANSWER: D

26. All of the following identifies characteristics of an effective team player except :A. . Appropriate technical skills.B. Good communication skills.C. Maintaining an individualist attitude.D. Ability to trust other members and management.

ANSWER: A

27. Certain employees of Miramar Corporation are undergoing a new outdoor-based training program,lasting for several days. They are being assigned difficult physical tasks that will require teamwork inorder for them to be successfully accomplished. Which of the following is the best descriptor for thistraining?

A. Outward round.B. Upward Reaching.C. Reach for the Stars.D. . Rising Forward

ANSWER: C

28. . Which of the following is not a suggestion for building a high-performance team?A. Develop a clear set of rules.B. Encourage the team to rely on previous knowledge.C. Set specific and challenging goals.D. Acknowledge team contributions.

ANSWER: B

29. Which of the following is not suggested to help establish a motivating pay system for teams?A. . Prepare to tweak the system whenever necessary.B. Spend time reflecting on and reexamining the system.C. Allow team members to help develop the appraisal system.D. Develop a complex system for compensation.

ANSWER: D

30. William Stahl of Overland Express, Inc. manages a staff of fifty employees. He is considered to bean excellent leader by his subordinates. He strives to help his subordinates as well as continuallyattempts to build cooperation and loyalty among them. By engaging in such actions, Mr. Stahl isdemonstrating:

A. Relationship-oriented behavior.B. Change-oriented behaviorC. . Task-oriented behavior.D. Ineffective employee-management behavior.

ANSWER: C

31. Developing and communicating an inspiring vision for the future as well as acting to improvestrategic decisions are indicative of possession of _________ in a manager.

A. Change-oriented behavior.B. Task-centered behavior.C. . Relationship-oriented behavior.D. Staffing development behavioral skills.

ANSWER: C

32. The perspectives that suggest leaders must match their behaviors to the demands of the situationcurrently at hand is known as:

A. Need hierarchy theories.


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B. Leader-substitutes theories.C. Situation-contingency theories.D. Situation-centered perspectives.

ANSWER: D

33. . Sharon Winner is the manager for Realities, Inc. in Los Angeles. Her style of leadership with hersubordinates involves consultation, coaching, and supportiveness. This style is best referred to as:

A. . Delegating.B. Selling.C. Participating.D. Telling.

ANSWER: D

34. . Managerial grid was developed by ________________ and Morton.A. . Blake.B. Fayol.C. Taylor.D. Marshall.

ANSWER: A

35. Gabriella Green believes in allowing her employees to have responsibility for work completion.Gabriella does not provide much, if any, direction for the work and provides very little in the way ofemotionally supporting the employees throughout the work process. This style of leadership is bestknown as _________.

A. Participating.B. . Delegating.C. Selling.D. . Telling

ANSWER: D

36. Angela Walker recently finished her undergraduate degree in business administration at the earlyage of 19. The "Perfect Pitch" telecommunications firm in Atlanta immediately recruited her. She wasvery anxious to accept the firm's offer and looked forward to the challenges of her first job. It is bestunderstood that Angela would benefit from a manager that engages in the ____________ style ofleadership due to her lack of experience and skills.

A. Participative.B. Delegating.C. . Selling.D. Telling.

ANSWER: B

37. The most appropriate style of leadership that is suggested for subordinates who are thought to be atthe M4 stage of maturity is ________________.

A. Participating.B. Delegating.C. Telling.D. Selling.

ANSWER: C

38. When Brad Jones challenges his subordinates with his high expectations of them as well as holdingthem to very high performance standards, he is demonstrating a/an ________ style of leadership.

A. Achievement-oriented.B. Supportive.C. Participative.


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D. Directive.ANSWER: A

39. a. b. c. d. Answer: A 39. Which of the following is the best-suggested leadership style for a managerto possess when the subordinates are lacking in self-confidence and are anxious and the tasks arerepetitive as well as boring?

A. . Directive.B. . Supportive.C. . Participative.D. Achievement-oriented

ANSWER: A

40. When Greg Jenkins views his least preferred co-worker in a negative manner regardless of what theemployee does, it can be said that Greg is demonstrating _______ style of leadership.

A. Achievement-oriented.B. . Relationship-oriented.C. Task-oriented.D. Manipulative-oriented.

ANSWER: C

41. Charismatic leaders can influence subordinates in which of the following ways?A. Personal identificationB. Self-efficacy.C. . Both A & B.D. . None of the above.

ANSWER: B

42. Mark Majors is considered to be self-absorbed and fundamentally insecure in his managerialposition. He attempts to manipulate his subordinates and has a significant lack of concern for theirwelfare. The term that most closely identifies Mark's leadership style is ________.

A. . Narcissistic.B. Directive.C. Supportive.D. Charismatic.

ANSWER: D

43. Which of the following is/are considered characteristic(s) of narcissistic leaders?A. Impulsive behavior.B. Poor administrative practices.C. Engaging in excessive impression management.D. All of the above.

ANSWER: A

44. All of the following are steps in the transformational leadership process except:A. Recognizing the need for change.B. Institutionalizing change.C. Maintaining the current visionD. All of the above.

ANSWER: D

45. . Brian Dorsey, manager for The Perfect Climate, Inc., expresses his optimism and faith in hissubordinates and willingly delegates authority in order that they may help achieve the organization'smission. Brian is utilizing behavioral suggestions offered for managers who wish to be classed as a________ leader.


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A. Transformational.B. Relationship-oriented.C. Decisive.D. Charismatic

ANSWER: C

46. Gary Williams has been employed at Simon & Smith Contracting for six years. His supervisor hasnoted that Gary will always accomplish any tasks such as status report compilation that he has beenassigned. The supervisor also has noted that Gary fails to apply his maximum effort to the assignmentsand seems to be unenthusiastic about the task. Which of the following best indicates the response Garyis demonstrating?

A. Compliance.B. Commitment.C. Resistance.D. Complacency

ANSWER: A

47. Abigail Simpson manages the twelve engineers assigned to her department at Excellent Engineering,Inc. Ms. Simpson consistently makes requests clearly and politely to her subordinates. In addition, shegenuinely seems to be sensitive to the perceptions and concerns of the staff. It can be stated that Abigailis engaging in the use of ________.

A. . ExpertiseB. . Legitimate authority.C. Control over rewards.D. Referent power.

ANSWER: C

48. _________ involves the presentation of facts and data in a logical manner that is designed toconvince the subject that a certain request is the best way to proceed and will result in a positiveoutcome.

A. Consultation.B. Inspirational appeal.C. Ingratiation.D. Rational persuasion.

ANSWER: C

49. When Benjamin Wood enlists the help of others to exert pressure and persuasion on one of hissubordinates in order to get the worker to behave in a particular manner, he is engaging in which of thefollowing influence tactic?

A. . Pressure.B. Personal appeals.C. Coalition formationD. Rational persuasion

ANSWER: D

50. . If a manager attempts to appeal to the subordinate's aspirations, desires, or beliefs when making arequest of the subordinate, the manager is most probably engaging in the influence tactic of ________.

A. . Inspirational appeals.B. Ingratiation.C. Personal appeals.D. Consultation.

ANSWER: C

51. Which of the following influence tactic is most frequently used to target superiors and most


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commonly is used to make an initial request?A. Ingratiation.B. Coalition formation.C. Exchange.D. Rational persuasion

ANSWER: D

52. Empathize and sympathize with any problems a request may cause and stressing the target's uniqueskills and abilities to carry out the request are considered general tips for using which influence tacticeffectively?

A. Ingratiation.B. Personal appeals.C. . Consultation.D. Legitimating.

ANSWER: B

53. Jim Jenkins directs a department of ten employees at Mason's Distribution Center. He is known tobe persistent with task requests and checking on the progress of the task frequently. Which of thefollowing best identifies the influence tactic utilized by Jim?

A. Personal appeals.B. Coalition formationC. PressureD. Consultation.

ANSWER: D

54. Which of the following terms is best defined by stating it involves the use of power and influencetactics for personal benefit?

A. Political seasoning.B. Coalition formation.C. Legitimate authority.D. Organizational politics

ANSWER: D

55. Which of the following is considered to be a contributing factor to the likelihood political behaviorwill be used?

A. Corporate doublespeak.B. Personality.C. Preoccupation with organizational image.D. Negative self-image

ANSWER: D

56. Which of the following is best identified by the ability to adapt to a range of social situations andstill feel comfortable?

A. Interpersonal adaptability.B. Interpersonal perception.C. Persuasive influence.D. Impression management.

ANSWER: C

57. __________is decided as how he understands and views himself, and his pattern of inner and outermeasurable traits

A. Attitude.B. . personality.C. Value.


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D. Perception.ANSWER: B

58. When Thomas Haller attempts to make himself appear in a favorable light to his superiors, he isengaging in _________.

A. Other-focused tactics.B. Self-focused tactics.C. Organizational politics.D. Machiavellian tendencies.

ANSWER: D

59. Dave Davidson manages the five accountants at Star & Stein Accounting Firm. He consistently triesto pin the blame for any task failures on the junior staff members directly involved with the task. It canbe stated that Mr. Davidson is engaging in the political tactic of _______.

A. Scapegoating.B. Information manipulation.C. Positive image management.D. Negative image management.

ANSWER: C

60. Will Williamson makes a point to express his admiration for his superiors and offers to dounsolicited personal favors for them. Will is engaging in ______.

A. Negative image management.B. Positive image management.C. other-focused tactics.D. Self-focused tactics.

ANSWER: A

61. Daniel Jackson attempts to lull his opponents into a false sense of security in order to get them to letdown their guard. The term which best describes Daniels action is ______.

A. Sandbagging.B. Self-focused tactics.C. Scapegoating.D. Image management.

ANSWER: A

62. Jennie Smith, the manager of the marketing department for Fresco Enterprises, is finding herselfengaged in a conflict situation with the manager of the accounting department for the firm. Jennie isunder time constraints for concluding a project and needs to have a decision to the CEO within twodays. She approaches the accounting manager with a plan to cut her project expenses while asking thatdepartment to expedite the funding for advertisements. Jennie's style of conflict resolution in thissituation is most probably the _______ style.

A. Forcing.B. Accommodating.C. CompromisingD. Alternating.

ANSWER: B

63. Allen Kyle has a very aggressive personality with little regard for the sensitivities of others. He isknown to actively engage in open confrontation with the managers of his firm and shouts loudly tocommand the attention of the members attending the corporate meetings. He resorts to stating I am theowner so it must be done the way I want it to be done whenever he stands to lose an argument. It is bestindicated that Allen possesses a _________ style of conflict resolution.

A. Collaborating


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B. Compromising.C. Accommodating.D. Forcing

ANSWER: C

64. Debra Williamson demonstrates her concern for the employees she manages at Gunther Fabricatingby consistently giving in to their ideas or suggestions. It is rare for Debra to challenge any employeesrequest. The best descriptor for her style of conflict resolution is most probably _________.

A. AccommodatingB. Forcing.C. Avoidance.D. Collaboration.

ANSWER: A

65. Japan as well as __________, another collective culture, does not utilize the forcing style of conflictresolution, as it does not agree with their overall philosophy on successful conduct

A. Australia.B. Korea.C. Argentina.D. United States

ANSWER: C

66. Which of the following items is are considered effective managerial suggestions for resolving orreducing conflict?

A. Separation of the parties in conflict.B. Appointment of a conflict stimulator.C. Restrict information to only the managers involvedD. Allow the conflict to play through.

ANSWER: C

67. The managers and employees of Great Mountain Landscaping have become complacent in theirpositions. They have practically ceased to generate new ideas and lack inspiration for their jobs. Inorder to battle this problem, Great Mountain has enlisted the services of an outside firm in order tostimulate a controlled conflict environment within the organization. The hired assistance is mostprobably called a conflict __________.

A. Integrator.B. Agitator.C. Stimulator.D. Instigator.

ANSWER: D

68. Which term best fits the description of pressures, demands, and strains that can go hand-in-handwith job duties and responsibilities?

A. Stress.B. Conflict.C. Obligation.D. None of the above.

ANSWER: B

69. of stressors include corporate layoffs, new job assignments, and ________.A. Corporate wellness programs.B. Adequate communication.C. Corporate mergers.D. Insightful managers.


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ANSWER: C

70. Jason Sanders is undergoing a great deal of stress at his job. He is unsure exactly how to prioritizehis tasks in order to successfully complete his assignments. Jason performs several duties during thecourse of a day and finds that the accomplishment of one duty directly competes or interferes with thesuccessful accomplishment of another duty. It can be said that Jason is most probably experiencing__________.

A. Role ambiguity.B. Cultural differences.C. Organizational barriers.D. Role conflict.

ANSWER: D

71. Martin Manchez was recently hired on at the Applegate Industrial Firm. He is very unsure exactlywhat the new job requires of him and has no information as to what resources he may utilize toaccomplish his assignments. Martin is feeling a significant amount of dissatisfaction and uncertaintyabout his new job. It is indicated that Martin is most probably experiencing ______

A. Role conflict.B. Role ambiguity.C. Stress.D. All of the above.

ANSWER: B

72. Which of the following is best described by aggressive, take-charge individuals who rarely letdownand mostly play to win in situations?

A. Type B personality.B. Integrator.C. Type A personality.D. Effective managers.

ANSWER: A

73. Michelle Martinez is a registered nurse at a state psychiatric facility. She constantly complains offeeling exhausted and has been experiencing problems with concentration while on duty and in herfamily life. This in turn has resulted in her loss of enthusiasm for the job and has produced a feeling ofpersonal underachievement in Michelle. Michelle is most probably experiencing ________.

A. Burnout.B. Stress.C. Role conflict.D. Role ambiguity.

ANSWER: A

74. James has made several changes at his organization that are designed to better accommodate theneeds of the employees. For instance, James has established an on-site child and elder day care center.In the three months this center has been functional, the organization has seen a 15% decrease inemployee absenteeism. It can be stated that James' organization has recently established a successful__________.

A. Corporate wellness program.B. Family-supportive policy.C. Employee assistance program.D. Jobs redesign policy.

ANSWER: B

75. Which one of the following items is best identified as a program that provides access to professionalhelp for employees who are experiencing problems such as alcohol abuse or emotional difficulties?


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A. Jobs Redesign Program.B. Family-Supportive Program.C. Employee Assistance Program.D. Corporate Wellness Program.

ANSWER: D

76. The ABC Corporation is devoted to helping its employees fare better with their personal health-related issues. ABC offers the employees 24-hour access to an on-site fitness and exercise facility andprovides routine screening for blood pressure and cholesterol levels for the workers and their families. Itcan be stated that the ABC has a/an _________ in place at the organization.

A. Corporate wellness program.B. Family-supportive policy.C. Decisive management techniques.D. Employee assistance program.

ANSWER: B

77. . Surveys, suggestion boxes, and employee newsletters are considered to be ______ types ofcommunication.

A. Downward.B. UpwardC. Grapevine.D. Lateral.

ANSWER: C

78. The form of communication that typically involves interactions between individuals possessingequal power is best referred to as ______________ communication

A. UpwardB. Downward.C. HorizontalD. Vertical.

ANSWER: D

79. Randy Trumble and Patrick Bell are managers of two different departments of Krazy Enterprise inSt. Louis. When these two gentlemen engage in business communications with each other, it is mostprobably ____________.

A. Lateral communication.B. Upward communication.C. Grapevine communication.D. Downward communication.

ANSWER: A

80. Which of the following terms best identifies the informal, unofficial form of communication foundwithin most organizations?

A. Gossip.B. Lateral communication.C. Horizontal communication.D. Grapevine.

ANSWER: C

81. Which of the following statements is/are considered to be suggestions for the proper use of informalcommunications?

A. 1n open discussion of the worst-case scenario.B. Disavow any downsides to decisions.C. Restrict information to only the managers involved.


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D. Maintain and encourage rumors.ANSWER: D

82. When Raj engages in open sharing of information with the involved parties and discusses timetablesthat are applicable to important and upcoming events with the individuals involved in the project, it canbe stated that he is engaging in:

A. Upward communications.B. Proper suggested uses of informal communications.C. The grapevine.D. Effective use of horizontal communication.

ANSWER: B

83. Which of the following most clearly fits into the category of being a most lean media form ofcommunication?

A. Teleconferencing.B. Face-to-face contact.C. Bulletin boards.D. Voice mail.

ANSWER: C

84. Markham Grimes office is located in the outer building of a twenty building complex. He frequentlyencounters problems with his communications to the finance department located in the most innerbuilding of the complex. The communication problem encountered by Markham is one involvingphysical distance and is best referred to as a __________.

A. Structural barrier.B. Organizational barrier.C. Hierarchical barrier.D. Interpersonal barrier.

ANSWER: D

85. Riya has noted that she experiences communication difficulties with the male members of her staff.Quite frequently, her intended messages and directives are unclear or misinterpreted by her subordinatemale staff. This is an indication of experiencing which structural barrier?

A. Status.B. Cultural differences.C. Organizational structure.D. Gender.

ANSWER: D

86. Which of the following items is considered to be a/an interpersonal barriers to effectivecommunication?

A. Corporate doublespeak.B. Gender.C. Cultural differences.D. All of the above.

ANSWER: B

87. The term which best describes the use of language aimed at turning bad news into good news andshifting the blame for the problem is __________.

A. Paralanguage.B. External communication barrier.C. Self-preservation.D. Doublespeak.

ANSWER: C


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88. A suggested method to help overcome organizational barriers to effective communication isA. Utilize face-to-face communication more frequently.B. Become a better listener.C. Engage in better, not more communication.D. Keep messages as simplistic as possible.

ANSWER: D

89. Which of the following is considered a method to help overcome personal barriers to effectivecommunication?

A. Impulsive behavior.B. Poor administrative practices.C. Engaging in excessive impression management.D. Improvement of listening skills.

ANSWER: C

90. Which of the following items identifies strategies utilized by leading companies for improvingcommunication within the organizations?

A. Communication is decentralized and informal.B. There is a close match between saying and doing.C. There is an emphasis on face-to-face communication.D. All of the above.

ANSWER: A

91. When Daniel Greene, CEO for a top clothing manufacturer in the United States, accomplishes whathe states will be accomplished and communicates, most often, to his staff via face-to-facecommunication, he is demonstrating utilization of:

A. Impression management.B. Excellent corporate communication.C. Decisive management techniques.D. Charismatic leadership.

ANSWER: D

92. _____________ structures have effort put into placing all the jobs needed to produce and sell aproduct within the same group of employees.

A. Customer-based.B. Product-based.C. Geographic-based.D. Matrix.

ANSWER: B

93. Which of the following is considered to be a positive of a customer-based structure?A. Customer lessons learned by one group may need to be relearned by another group.B. Serving all customers efficiently may be an impossible task to accomplish.C. Customers are given top priority.D. Provides a natural focal point for bringing people and teams together.

ANSWER: A

94. Power distribution can refer to how the organization is __________.A. Vertically differentiated.B. Laterally differentiated.C. Relationship-centered.D. Flatly structured.

ANSWER: A


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95. When the First National Bank of Winslow incorporated changes to their operational methods, suchas increasing the number of employees directly reporting to one manager, they were in essencemodifying the _________ within their organization.

A. Relationship-oriented behavior.B. Delegation.C. Span of control.D. Matrix structure.

ANSWER: C

96. 1 firm that is involved in a fast-changing industry may find that a _______ structure to be morebeneficial.

A. Centralized.B. Taller.C. Formal.D. Decentralized.

ANSWER: D

97. Which of the following terms best describes the act of providing lower level management with theopportunities to develop their skills and expertise?

A. Participation.B. DelegationC. Dumping.D. Segregation.

ANSWER: B

98. Randall Minnich is engaging in ________ when he gives his employees responsibility and controlover their assigned jobs.

A. Direction management.B. Dumping.C. Delegation.D. Supportive leadership

ANSWER: C

99. Which structural concept is basically referring to the number of rules, policies, and procedures thatexist within the organization?

A. Formalization.B. BureaucracyC. Functional.D. Vertical differentiation.

ANSWER: D

100. Bureaucracy is actually an extremely _________ organizational form.A. Organic.B. Mechanistic.C. Informal.D. Formal.

ANSWER: A

101. . When the size of an organization increases, which of the following is anticipated to be observedwithin that organization?

A. The organization becomes taller.B. The organization becomes more informal.C. The organization experiences less functional specialization.


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D. The organization becomes more centralized.ANSWER: C

102. Which of the following is considered a benefit of the effects of technology on organizations?A. There is less need for leadership from upper management.B. The increased skill abilities of employees.C. The stabilization of economic conditions.D. The generation of various types of interdependence among people and tasks.

ANSWER: A

103. . In which form of structure do employees perform more specialized job functions and thepredominant firm goal is efficiency?

A. Formal.B. Bureaucracy.C. Organic.D. Mechanistic.

ANSWER: B

104. In which of the following forms of structure are jobs less specialized and more broadly definedwhile power is more decentralized?

A. OrganicB. Flat.C. Mechanistic.D. Formal.

ANSWER: C

105. In the ABC Corporation, information flows largely from upper management and there is a greatdeal of formality in how tasks are accomplished. The best classification for an organization with thisform of structure would be ________.

A. Loose.B. Mechanistic.C. Organic.D. Informal.

ANSWER: D

106. Which of the following structural approaches seem to be the most effective in a relatively unstablebusiness environment?

A. Customer-based.B. Mechanistic.C. Organic.D. Formal.

ANSWER: D

107. Which of the following terms is best identified by stating it involves the firm's overall values,beliefs, and behaviors?

A. Artifacts.B. AssumptionsC. Mission statement.D. Corporate culture.

ANSWER: B

108. Of the following items, which would be considered a positive effect of an organization having adefinable culture in place?

A. Reduction of destructive infighting.


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B. Built-in resistance to change.C. Maintenance of standard performance levels.D. Easier adaptability during mergers.

ANSWER: C

109. When the employees of Learning-for-all Corporation speak of their deceased founder, LeonardLearning, they are engaging in the use of _________ to communicate its culture to others.

A. Myths.B. Rituals.C. Stories.D. Symbols.

ANSWER: D

110. A common theme found within an organizations life stories is/are ________________A. Will I get fired?B. Arent we great?C. Beyond the call of duty.D. All of the above.

ANSWER: C

111. Items such as a desired parking space or use of the corporate jet are actually ________ thatcommunicate the culture of the organization.

A. Rituals.B. Symbols.C. Nonverbal languageD. Ceremonies.

ANSWER: A

112. When Yashmi was awarded a promotion to upper management level during a ceremony held in herhonor, she was experiencing a __________.

A. Rite of passage.B. Symbolic display of appreciation.C. Lateral progression.D. Horizontal communication.

ANSWER: A

113. Which of the following is considered a general step for developing a useful corporate missionstatement?

A. Teleconferencing with benchmark firms.B. Employee involvement.C. Definition of priorities.D. None of the above.

ANSWER: B

114. The process of learning organizationally useful behaviors is better known as _______.A. Socialization.B. Orientation.C. Hierarchical integration.D. Interpersonal segmentation.

ANSWER: C

115. Individuals who are utilized by organizations to assist newcomers with their integration into thefirm are referred to as __________.

A. Guides.


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B. MentorsC. Socialization specialists.D. Effective managers.

ANSWER: A

116. _______________ culture characterizes those businesses in which people put a lot on the line andsimultaneously receive fast feedback.

A. Fearlessness.B. Persistence.C. Adaptive.D. Process.

ANSWER: C

117. The business of real estate is an example of a ________ culture.A. One-shot.B. Fearlessness.C. Persistence.D. Process.

ANSWER: C

118. A culture in which feedback about the business is rather slow and there really is not much riskinvolved is ___________.

A. The process culture.B. A progressive culture.C. The persistence culture.D. A fearlessness culture.

ANSWER: D

119. Which type of culture involves a tremendous amount of risk, has a very slow feedback rate, and isexemplified by the oil business?

A. Persistence culture.B. Fearlessness culture.C. The progressive culture.D. One-shot culture.

ANSWER: B

120. Which of the following items can be considered warning signs of a need to change culture?A. Poor group relations.B. Adequate morale.C. Long-term vision.D. All of the above.

ANSWER: C

121. Which of the following is/are considered a keys to facilitating culture change within anorganization?

A. Impression management.B. Excellent corporate communicationC. Understanding the culture before making changes.D. Charismatic leadership.

ANSWER: D

122. The Triad countries include the United States, the European Union, and _______.A. Japan.B. Brazil


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C. China.D. Australia.

ANSWER: B

123. In phase 2 of a firm's international expansion, the firm is usually considered to be a/an _________firm that has expanded its sales abroad.

A. Multinational.B. Domestic.C. International.D. Foreign.

ANSWER: A

124. Which of the following legal systems have: community orientation, a set of rules based on customs,and legal outcomes evaluated relative to the group?

A. Islamic Law.B. Common Law.C. Asian Systems.D. Sub-Saharan African Law.

ANSWER: A

125. The legal system that possesses the common characteristics of a large degree of bureaucracy andminimal emphasis on personal/individual rights is ___________.

A. Communist/Socialist Law.B. Civil Law.C. Asian Systems.D. Sub-Saharan African Law.

ANSWER: C

126. Factors to assist with the classification and rating of political risks across countries include_________.

A. Import restrictions.B. Stability of the political system.C. Per capita income.D. All of the above.

ANSWER: D

127. An example of an external economic risk is _________.A. Tariffs.B. Threat of kidnapping of expatriates.C. Presence of roads and ports.D. Ability to hire foreign nationals.

ANSWER: B

128. An organization facing significant international expansion difficulties due to regulations regardingthe environmental impact of the business can be said to be experiencing ________.

A. Domestic economic risk.B. External economic risk.C. Political/economic risk.D. Environmental impact risk.

ANSWER: C

129. The _________ approach to managing risk includes the direct approach of long-term agreementsand promotion of host goals.

A. Defensive/reactive.


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B. Linking/proactive.C. Defensive/linking.D. Reactive/linking

ANSWER: D

130. The number one countries considered to be the most and least risky areas in which to conductbusiness (respectively) are _______ and ________.

A. Singapore, China.B. Nigeria, Canada.C. Ecuador, Luxembourg.D. Ireland, Vietnam.

ANSWER: A

131. An indirect defensive/reactive approach to managing risk is/are _______.A. Home country government pressure.B. Lobbying of foreign governments.C. Joint ventures.D. All of the above.

ANSWER: C

132. ________ can impact international business operations by its affect on business hours, holidays,and days of rest.

A. Paralanguage.B. Communication barriers.C. Religion.D. Cultural knowledge.

ANSWER: D

133. Which work-related value dimension is best identified by the extent to which the primary focus ison assertive acquisition of money and power versus the quality of life and ones interpersonalrelationships?

A. Individualism-Collectivism.B. Masculinity-Femininity.C. Uncertainty avoidance.D. Power distance.

ANSWER: B

134. Which of the following value dimension has a focus that looks at the value of the self versus thegroup?

A. Uncertainty avoidance.B. Masculinity-Femininity.C. Power distance.D. Individualism-Collectivism.

ANSWER: C

135. The model of value differences was first designed by ________.A. 1braham Maslow.B. Geert Hofstede.C. Frederick TaylorD. Frederick Hertzberg.

ANSWER: D

136. Which of the following is/are considered a/an consequence(s) of organizational failure to manageAmerican expatriation?


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A. Wasted relocation costs.B. Effective performance.C. Career progression.D. All of the above.

ANSWER: D

137. When an industrial organization installs specialized equipment to monitor potentially hazardousemissions due to environmentalist pressure, they are in essence experiencing change that is ________.

A. Unplanned.B. Temporary.C. Planned.D. Guided by upper-level management.

ANSWER: B

138. Decentralization of power, team structure, and flattening of the hierarchy are examples of whichtype of organizational change?

A. People change.B. Strategic change.C. Structural change.D. Technological change.

ANSWER: C

139. ________________ change is identified with retrenchment, stability, and growth posture.A. Technological.B. Organizational.C. Structural.D. Strategic.

ANSWER: D

140. Which of the following is considered to be a source of resistance to organizational change at theindividual-level?

A. Firm inertia.B. Selective perception.C. Threats to power structures.D. Job restructuring.

ANSWER: C

141. When an organization fails to change a processing method that has been proven to be less effectivethan newer methods now available, it can be stated that the organization is dealing with __________.

A. Company inertia.B. Habit.C. Fear of the unknown.D. Fear of economic threats.

ANSWER: A

142. George White is demonstrating resistance to the new operating methods incorporated at theorganization he works for. Which of the following is an action that Mr. White would be likely to engagein?

A. Promotion of the new methods to coworkers.B. Acquisition of skills pertinent to the new methods.C. Attempting to delay the change.D. Discussion of the new methods and the job requirements with supervisors.

ANSWER: A


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143. When Thomas Alexander realized he would face a possible demotion when the PhoenixOrganization began its change process, he became resistant to the idea of change. It can be stated hisresistance was most probably attributable to fear of _________.

A. Uncertainty.B. Inadequate work skills.C. Insecurity.D. Loss of power.

ANSWER: B

144. Which of the following methods for responding to resistance to change offers the advantages ofbuilding a commitment to the change and allowing valuable information to be obtained?

A. Manipulation/co-optation.B. Negotiation/agreements.C. Facilitation/support.D. Involvement/participation.

ANSWER: C

145. When Frank Foote attempts to eliminate resistance to change at his organization by only letting outinformation very selectively, he is in essence practicing ________.

A. Manipulation.B. Coercion.C. Co-optation.D. Facilitation.

ANSWER: A

146. Mary never fails to seek out the opinion and ideas of individuals at the organization that she reallyhas no need of obtaining an opinion from. Her method of responding to resistance to change is knownas _______.

A. Manipulation.B. Co-optation.C. Negotiation.D. Facilitation.

ANSWER: C

147. The type of leader most apt to utilize coercion methods of responding to resistance to change is_________.

A. Autocratic.B. Democratic.C. NarcissisticD. Insecure.

ANSWER: C

148. All of the following identifies recommendations for reducing resistance to change except________.

A. Plan for the change.B. Initiate the change without offering support.C. Make the change an experiment.D. Be willing to negotiate.

ANSWER: D

149. An example of an interpersonal technique that can promote change is which of the following?A. Sensitivity training.B. Manipulation.C. Coercion.


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D. Process consultation.ANSWER: B

150. When a change agents job entails interviewing all parties about the relations among people,including interpersonal stumbling blocks and problems, this technique to promote change is known as________.

A. Facilitation and support.B. Team-building techniques.C. Process consultation.D. Manipulation and co-optation.

ANSWER: C

151. Which of the following is not suggested to help in evaluating change efforts?A. Specify the criteria to be affected.B. Develop goals for the program at the outset.C. Incorporate an evaluation component from the start.D. Do not specify the criteria or measures that should be affected by the change effort.

ANSWER: D

152. When perception patterns occur repeatedly, there is a tendency to form a/an _______ aboutsomething or someone

A. Bias.B. Preconceived notion.C. Attitude.D. Stereotypical view.

ANSWER: B

153. Stephanie Stucky works as a human relations specialist and is considered a top performer in thefirm. According to Stephanie, her performance motivation is derived from the fact that the pay matchesher expectations, she has a significant amount of autonomy in the performance of her duties, and theworkload is challenging, without being overwhelming. Stephanie's consistent performance level can besaid to demonstrate which of the following?

A. Job rotation.B. Job enlargement.C. Job satisfaction.D. Self-actualization.

ANSWER: A

154. Ben Barringer has been receiving substantial pressure from the members of his work team toremain with the Omega Computer Inc. despite enticing offers from other companies. Ben has decided toremain with Omega mostly in part due to the encouragement of his fellow workers. It can be stated thatBen has experienced:

A. Continuance commitment.B. Normative commitment.C. Affective commitment.D. Coercive commitment.

ANSWER: A

155. All of the following are methods managers can utilize to promote employee job satisfaction exceptwhich one?

A. Conduct an attitude survey.B. Recognize and reward good performance.C. Learn the specific facets of the job that may bring about worker dissatisfaction.D. 1ssume high performers are well satisfied in their job.


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ANSWER: C

156. An employees emotional attachment to and identification with the firm is ___________.A. Continuance commitment.B. Normative commitment.C. Organizational citizenship behavior.D. Affective commitment.

ANSWER: D

157. Jack Jackson of Quality Carpets has been seriously considering a career change. However aftermuch contemplation, Jack has concluded the stress and emotional aspects of leaving the firm surpassany gains he would acquire at a new organization. Jack is experiencing

A. External influence commitment.B. Continuance commitment.C. Normative commitment.D. Ineffective commitment.

ANSWER: B

158. Organizational citizenship behaviors can best be defined as:A. An employees unwillingness to offer suggestions to the organization.B. An employees strict adherence to organizational objectives.C. An employees willingness to go above the normal call of duty.D. All of the above.

ANSWER: C

159. Jane is always the first person to lend a hand to her coworkers and never fails to brag about theorganization to outsiders. By engaging in such behavior, she is exemplifying:

A. The actor-observer affects.B. Stereotypical behavior.C. Affective commitment.D. Organizational citizenship behavior.

ANSWER: D

160. Alexis Alexander has an MBA degree from Yale. However, it seems that even though she hasworked for the same firm for 6 years with an exemplary record, she cannot climb any higher on thecorporate ladder. It can be said that Alexis is most probably experiencing

A. Glass ceiling.B. Stereotyping.C. Continuance commitment.D. Perception fallacies.

ANSWER: A

161. Which group currently represents the largest minority group?A. Native Americans.B. African-Americans.C. Physically challenged.D. Hispanics.

ANSWER: B

162. The 1990 ADA law was designed to benefit which group of individuals?A. Women.B. Physically challenged.C. African-Americans.D. Older workers.


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ANSWER: D

163. Which of the following is/are way(s) for organizations and managers to promote or recognizediversity?

A. Partnership with local educational institutions.B. Provide training programs.C. Development and encouragement of networks and support groups.D. All of the above.

ANSWER: B

164. Which of the following is considered to be a problem with diversity programs?A. Worries over reverse discrimination repercussions.B. General resistance.C. The actor-selector effect.D. Support of top management.

ANSWER: D

165. Which of the following is/are factor(s) that improve the chance of making diversity programssuccessful?

A. Address the concerns of the majority group.B. Make diversity a part of the overall business goal.C. Use diversity training carefully.D. All of the above.

ANSWER: B

166. Which of the following is/are considered advantage(s) for organizations that have a successfuldiversity program in place?

A. Increased worker productivity.B. Decreased worker turnover.C. Ability to make better organizational decisions due to the involvement of a more diversified work

force offering different perspectives.D. None of the above.

ANSWER: A

167. They _________ are perspectives of motivation that identify specific needs that energize behavior.A. Content theories of motivation.B. Process theories of motivation.C. Equity theory and OB mod theory.D. Expectancy theories.

ANSWER: A

168. _________ is attributed with the development of the Two-Factor Theory of motivation.A. Abraham Maslow.B. David McClelland.C. Frederick Herzberg.D. Stacy Adams.

ANSWER: C

169. Hygiene factors are similar to the _____________ needs identified by the Hierarchy of Needs.A. Higher order.B. Three-tiered.C. Lower order.D. None of the above.

ANSWER: D


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170. Which of the following is a limitation of the equity theory?A. It does not address the issue of perceived fairness.B. It offers no remedy to increase motivation.C. When you feel treated unfairly, you will be motivated to restore a sense of fairness.D. Who we should compare ourselves to is not clearly identified

ANSWER: B

171. Which of the following is a strategic way in which employees strive to reduce inequity?A. Focus specifically on the behavior in question and attempt to alter it.B. Maintain the same comparison person as before.C. Changing their inputs and/or outcomes.D. None of the above.

ANSWER: C

172. At Bradley Sanders' motorcycle firm, in the last six months, 60 of 80 employees have beenterminated while 53 job applicants have been hired to replace them. This type of process is bestdescribed by the term ____________.

A. Negative reinforcement.B. Motivation.C. Inequity.D. Churning.

ANSWER: D

173. Which theory is considered to deal with consequences?A. Reinforcement Theory.B. Two-Factor Theory.C. Equity Theory.D. Hierarchy of Needs Theory.

ANSWER: D

174. Which of the following is/are a recommendation(s) to prevent the potential side effects ofpunishment?

A. Focus specifically on the behavior in question.B. Always punish in private.C. Specify alternative behaviors that will prevent mistakes from being repeated.D. All of the above.

ANSWER: D

175. Signs detailing lengthy work expectations and obligations that hung in the employee lounge ofSpender Textile, constantly offend Brian to the point he repeatedly called off from work. These signswere replaced with new, more complex messages every day. His manager recognized this negativebehavior and had the offending signs removed from the employee lounge. The managers action ofremoving that which was reinforcing negative employee behavior is called:

A. Punishment.B. Extinction.C. Hygiene factors.D. Perception.

ANSWER: B

176. Which motivation theories focuses on establishing future performance targets?A. Goal theory.B. Reinforcement theory.C. Equity theory


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D. None of the above.ANSWER: C

177. Jackson is a line worker for the local clothing manufacturer. Even though he does not possess anofficial title or a private office, Jackson is more than willing to give his complete dedication to assistingthe organization in achieving its mission of producing a quality product. This willingness to pursue anorganizational goal is a demonstration of _____________.

A. Motivation.B. Positive reinforcement.C. Goal commitment.D. Goal setting.

ANSWER: D

178. Sandy Bennett is employed at Stained Glass, Inc. She has been assigned the task of creating 400perfect bottles per hour. The maximum every achieved by any employee in the history of the firm was25. This virtually unachievable goal that she has been assigned has been designed to encourage theemployees to do things differently rather than in the usual fashion. This is called

A. Stretch targets.B. Intrinsic factors.C. Hygiene factors.D. None of the above.

ANSWER: C

179. Which of the following is/are suggested for a successful management by objectives program?A. Establish a time frame for achievementB. Establish performance targets.C. Prioritize goals.D. All of the above.

ANSWER: A

180. Which theory of motivation starts with an assumption that employees are rational?A. Goal setting theory.B. Expectancy theory.C. Reinforcement theory.D. Herzbergs Two-Factor theory.

ANSWER: A

181. The desired performance of skill acquisition is attributable to ___________.A. Expectancy theory.B. Reinforcement theory.C. skill-based pay programs.D. None of the above.

ANSWER: B

182. Corporate citizenship behaviors can best be defined as:A. An employees unwillingness to offer suggestions to the organizationB. An employees strict adherence to organizational objectives.C. An employees willingness to go above the normal call of duty.D. All of the above.

ANSWER: C

183. ____________ is an employees emotional attachment to and identification with the firm.A. Continuance commitment.B. Normative commitment.


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C. Organizational citizenship behavior.D. Affective commitment.

ANSWER: A

184. Repetition of perception patterns occur repeatedly, there is a tendency to form a/an _______ aboutsomething or someone.

A. Bias.B. Preconceived notion.C. Attitude.D. Stereotypical view.

ANSWER: C

185. ______________ is/are a recommendation(s) to prevent the potential side effects of punishment.A. Focus specifically on the behavior in question.B. Always punish in private.C. Specify alternative behaviors that will prevent mistakes from being repeated.D. All of the above

ANSWER: C

186. ______________ is a strategic way in which employees strive to reduce inequity.A. Focus specifically on the behavior in question and attempt to alter itB. Maintain the same comparison person as before.C. Changing their inputs and/or outcomesD. None of the above

ANSWER: D

187. _______________is/are considered advantage(s) for organizations that have a successful diversityprogram in place.

A. Increased worker productivity.B. Decreased worker turnover.C. Ability to make better organizational decisions due to the involvement of a more diversified work

force offering different perspectivesD. None of the above.

ANSWER: B

188. ____________ are methods for responding to resistance to change offers the advantages ofbuilding a commitment to the change and allowing valuable information

A. Manipulation/co-optation.B. Negotiation/agreements.C. Facilitation/support.D. Involvement/participation.

ANSWER: C

189. _____________ is not suggested to help in evaluating change efforts?A. Specify the criteria to be affected.B. Develop goals for the program at the outset.C. Incorporate an evaluation component from the start.D. Do not specify the criteria or measures that should be affected by the change effort.

ANSWER: D

190. ______________ is/are considered a key(s) to facilitating culture change within an organizationA. Impression management.B. Excellent corporate communicationC. Understanding the culture before making changes.


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D. Charismatic leadership.ANSWER: B

191. Except ___________, the rest of the following identifies recommendations for reducing resistanceto change.

A. Plan for the change.B. Initiate the change without offering support.C. Make the change an experiment.D. Be willing to negotiate.

ANSWER: A

192. An interpersonal technique that can promote change is known as _____________A. Sensitivity training.B. Manipulation.C. Coercion.D. Process consultation.

ANSWER: A

193. The technique adopted by the change agent which involve interviewing all parties about therelations among people, including interpersonal stumbling blocks and problems, this technique topromote change is known as ________.

A. Facilitation and support.B. Team-building techniques.C. Process consultation.D. Manipulation and co-optation.

ANSWER: C

194. Which of the following symptoms can be considered to intervention for a need to change culture?A. Poor group relations.B. Adequate morale.C. Long-term vision.D. All of the above.

ANSWER: D

195. Executives who are utilized by organizations to develop newly joined employees with theirintegration into the firm are referred to as __________.

A. Guides.B. Mentors.C. Socialization specialists.D. Effective managers.

ANSWER: B

196. Two areas that are influencing and impacting corporations and managers today are the rapid paceof change and

A. Demographic increases.B. Complexity of the work environment.C. Organizational culture changes.D. Managerial ineptness.

ANSWER: B

197. The field of organizational behavior examines such questions as the nature of leadership, effectiveteam development, __________, and ___________.

A. Interpersonal conflict resolution; motivation of individuals.B. Organizational control; conflict management.


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C. Motivation of individuals; planning.D. Planning; development.

ANSWER: C

198. ____________ is attributed with developing the scientific management perspective.A. Elton MayoB. Robert OwensC. Frank GilbrethD. Frederick Taylor

ANSWER: A

199. Which perspective is hailed as being responsible for launching research into such topics asleadership effectiveness and group dynamics?

A. Human relations approachB. Scientific managementC. Contingency approachD. Hawthorne effect

ANSWER: B

200. Of the four building block skills, which one is frequently considered to be the largest behaviormanagement challenge?

A. The ability to inspire employeesB. The ability to analyze situations correctlyC. Personal flexibility and adaptabilityD. Outstanding perceptual skills

ANSWER: D

201. Which of these skills is considered to be the cornerstone of the four building block skills?A. Personal flexibilityB. Self-insightC. Perceptual skillsD. Leadership capabilities

ANSWER: A

202. Which of these approaches argues that there is no single best way to manage behavior?A. HawthorneB. Scientific ManagementC. The cornerstone skillD. Contingency

ANSWER: B

203. The area of knowledge foundation deals with the importance ofA. Understanding organizational behavior.B. The behavior management process.C. Development of solutions for achieving behavioral goals.D. Identification of the causes of behavior.

ANSWER: C

204. Which of these steps of the behavior management process involves implementation of selectedstrategy, monitoring for effectiveness, and performing necessary

A. Step threeB. Step twoC. Step fourD. Step one


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ANSWER: C

205. ________ is/are a key trend that is having a significant impact on behavior management today.A. Information technologyB. Reverse discriminationC. Decreasing the amount of training for managersD. Stay-at-home mothers

ANSWER: B

206. vWhat is contributing to organizations taking a look at employee groups that had previously beenoverlooked, ignored, or shutout?

A. Current discrimination lawsB. Government monetary incentivesC. New behavior management theoriesD. Economic pressures

ANSWER: B

207. One way businesses can benefit from diversity in the work force isA. Increased popularity.B. Increased understanding of the marketplace.C. Increased employee satisfaction.D. Minimizing EEOC/AA investigations.

ANSWER: C

208. One drawback to the technology of today isA. It can actually accelerate the speed at which crises can strike a nation.B. It can decrease waste and efficiency in organizations.C. It can keep employees too busy to stay in touch with their employers and organizations.D. . It can reduce the need for familiar methods of communication such as telegraph and faxes.

ANSWER: C

209. Heredity, environment, __________________are the determinants of personality.A. structure.B. situation.C. personality.D. perception.

ANSWER: B

210. Persons who are quiet and who enjoys solitude are said to be __________ personality.A. Extrovert.B. Perceptive.C. Judging.D. Introvert.

ANSWER: D

211. Two mechanisms by which the perception process takes place include internal processes and_____________.

A. External influencesB. Central tendenciesC. Skill assessmentD. Process intensity

ANSWER: D

212. External influences on perception include _____________.


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A. Self-disclosureB. Self-enhancing tacticsC. The halo effectD. The figure-ground effect

ANSWER: A

213. George Garrett of Holshow Insurance frequently speaks of his personal friendship with the StateInsurance Commissioner when he attends organizational meetings. George is demonstrating whichdirect attempt at shaping others perceptions?

A. Self-presentationB. Self-enhancing tacticsC. Audience extractionD. Personal constructs

ANSWER: B

214. Which impression management method incorporates such areas as "brown nosing" and flattery?A. Self-enhancingB. StereotypesC. Other-enhancingD. Personal constructs

ANSWER: C

215. Which of the following is suggested to help reduce unwanted impression management?A. Rely on gut instinctB. Reduction of ambiguityC. Personal flexibility and adaptabilityD. Outstanding perceptual skills

ANSWER: A

216. When Alex Morton's consulting firm developed an elaborate logo and name for the organization, itwas engaging in a form of ____________.

A. Business promotionB. CoercionC. Public relationsD. Corporate impression management

ANSWER: C

217. Sometimes referred to as a self-fulfilling prophecy, ___________ is a process that recognizes ourperceptions can impact the way we interact with others to the point we elicit behaviors that are in linewith our own perceptions.

A. Audience extractionB. Audience selectivityC. Personal constructsD. Halo effect

ANSWER: B

218. Which term refers to our own unique understanding of how the work world operates?A. Audience selectivityB. Culture clashC. Personal constructsD. Halo effects

ANSWER: A

219. Wanda Wall, the manager for Tax Troubles, Inc., generally supervises the 28 employees of her firm


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effectively. However, she consistently makes assumptions about certain employees such as they allprefer things like fried chicken because they are from the south. Which term is the most accuratedescriptor of her behavior?

A. GossipB. StereotypingC. SlanderD. Personality

ANSWER: B

220. ______________ is a strategic way in which employees strive to reduce inequity.A. Focus specifically on the behavior in question and attempt to alter it.B. Maintain the same comparison person as before.C. Changing their inputs and/or outcomesD. None of the above.

ANSWER: D

221. Whenever Gary Williams handles a situation that results in an erroneous or ineffective decisionbeing made; he usually blames the other organizational members for supplying him with inaccurateinformation. This form of behavior is best identified as application of _______.

A. Internal attributionB. Attribution theory of behaviorC. Behavior management processD. External attribution

ANSWER: A

222. What is a key piece of information that we gather about an employee's behavior when usingbehavior to assign cause?

A. The consistency of the behavior over timeB. The significance of the behavior in relation to everyone elseC. The impact the behavior will have on the work placeD. The cost anticipated to modify the employees behavior over time

ANSWER: A

223. Which of the following is considered an attribution error?A. The halo effectB. Personal constructsC. The actor-observer effectD. All of the above

ANSWER: C

224. The stage occurring in adulting and adolescence, according to Fraud four stage of personality is_____________.

A. The anal stage.B. The phallic stageC. The genital stageD. The latency stage..

ANSWER: C

225. Which of the following is/are suggested helping combat biases and more effectively managingbehavior?

A. Encourage subordinates to consider internal explanations for their own behaviorsB. Be aware that everyone has the tendency to take credit for success and avoid blame for failureC. Try to do a full search for informationD. All of the above


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ANSWER: B

226. When perception patterns occur repeatedly, there is a tendency to form a/an _______ aboutsomething or someone.

A. BiasB. Preconceived notionC. AttitudeD. Stereotypical view

ANSWER: C

227. _____________ is the study of societies to learn about human beings and their activities.A. SocietiesB. Psychology.C. Anthropology.D. History.

ANSWER: C

228. Elton Mayo and followers sought to increase production by humanizing it through behavioralexperiments popularly known as ______________.

A. Hawthorne experiment.B. Porter& Lawlers experiment.C. Quality circle experiment.D. Role stress experiment.

ANSWER: A

229. Learning by observing others is called ______________.A. Reinforcement learning.B. Real self learning.C. Psychoanalytical learning.D. Vicarious learning

ANSWER: A

230. Learning curve is a diagrammatic presentation of the amount learned in relation to ______A. Content.B. Behavior.C. Process.D. Time.

ANSWER: B

231. Motivation derived from the Latin root word __________.A. Moreve.B. Movere.C. Motive.D. Mote.

ANSWER: A

232. Motivation theory based on human needs is ____________.A. McGregor theory.B. V room thorny.C. Urwick theory.D. Maslow s theory.

ANSWER: D

233. V rooms motivation is expressed in the form of an equation. Motivation Valence instrumentality


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A. Reward.B. Performance.C. Relationship.D. Expectancy.

ANSWER: B

234. Adding the contents to a job leading to increased responsibility, scope and challenge in itsperformance is called ___________.

A. Job enlargement.B. Job satisfaction.C. Job enrichment.D. Job description.

ANSWER: C

235. ___________ reduces freedom and monotony through changing employees activities.A. Job simplification.B. Job enrichment.C. Job rotation.D. Job description.

ANSWER: C

236. Education and communication is the mean of making the people to __________A. Appreciate.B. Accept.C. Avail.D. Adopt.

ANSWER: B

237. Inertia of organizational structure is one of the factors of organizational ___________A. Resistance.B. Remake.C. Reproduce.D. Revit.

ANSWER: A

238. A _______________ leader determines what subordinates head to do to achieve objectives,classifies those requirements and helps subordinates become confident that they can reach theirobjectives.

A. Transformational.B. Qualified.C. Transactional.D. Disqualified.

ANSWER: C

239. Innate ________ are those which are possessed by various individuals since their birth.A. Quality.B. Quantity.C. Trend.D. Feature.

ANSWER: A

240. _______________ qualities of leadership are those which can be acquired and increased throughvarious processes

A. Acquirable.


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B. Friendship.C. Directing.D. Cooperative.

ANSWER: A

241. A leadership should have high level of emotional ___________.A. Stability.B. Unstability.C. Strictness.D. Liberalness.

ANSWER: A

242. A successful leader does know how to communicate __________.A. Slowly.B. Effectively.C. Fastly.D. Efficiently.

ANSWER: B

243. ____________ relates to observing the things or situations from others point of view.A. Sympathy.B. Social skillC. EmpathyD. Technical skill.

ANSWER: C

244. Autocratic leadership is also known as ___________ style.A. Monotheist.B. Complex.C. Simple.D. Participative.

ANSWER: A

245. Participative leadership is also called ________.A. Monothetic.B. Ideographic.C. Stable leader.D. Sensitive leader.

ANSWER: C

246. A __________ manager decentralizes his decision making process.A. Participative.B. Free Reign.C. Autocratic.D. Sensitive.

ANSWER: A

247. Strict _______ influences behavior through negative motivation.A. Democratic.B. Autocratic.C. Laissez free.D. Monarch.

ANSWER: B


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248. Benevolent autocrat ________ decision making power in him.A. Centralizes.B. Decentralizes.C. Demonstrates.D. Defines.

ANSWER: A

249. ______________ leadership style gives complete freedom to subordinates.A. Free-reign.B. Participative.C. Benevolent.D. strict.

ANSWER: A

250. Free-reign style is otherwise called as Laissez-faire style.A. Laissez-faire.B. Participative.C. Benovolent.D. Monarchy.

ANSWER: A


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152b - organisational behaviour

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