INTERNAL EMPLOYEE RELATIONS

Presentation by

Prof.M.S.S.VaradanChairman

Om Consultants (India) Pvt. Ltd.

U N L O C K IN G P EO PL E P O T E N T I A L

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U N L O C K IN G P EO PL E P O T E N T I A L

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Fostering Effective Workplace Communication

Internal Employee Relations

• What is good communication? It is providing the right kind of information and delivering the right message to your employees clearly and in the appropriate manner. Good communication is also about encouraging – and having adequate mechanisms in place to allow – employees to deliver information to management.

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U N L O C K IN G P EO PL E P O T E N T I A L

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Types of information for sharing with employees

• Vision, Mission and Goals• Business Results• Triumphs and Disappointments• Organizational and Business Changes

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U N L O C K IN G P EO PL E P O T E N T I A L

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Best methods of communicating to employees • The best method of communicating important

information is in person• In small groups or if practical, to all employees

at once• Hold quarterly employee meetings at which

the president reports on business results and new development in other businesses

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U N L O C K IN G P EO PL E P O T E N T I A L

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Best methods of communicating to employees • For employees at remote locations, regular

visits from senior staff members will decrease their sense of being isolated from the company as a whole

• Letters from the company’s president, to the employee’s home

• Newsletters are easy to inform, reinforce company culture, announce company contests, and celebrate birthdays, new births, or service milestones

• E-mail is a convenient way

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U N L O C K IN G P EO PL E P O T E N T I A L

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Methods to get information from employees • Employees to ask questions in meetings• Employee focus groups and surveys• Procedure for employees to express

grievances• Establish a suggestion box• Confidential voice mail boxes• Walk around informally and talk to

people

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U N L O C K IN G P EO PL E P O T E N T I A L

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Poor Communication

• Managing by e-mail only• Lack of clarity• Poor listening skills• Failure to give consistent feedback• No tact and empathy• Too busy to find time for people

management