NetworkFebruary 2015

YOUR QUARTERLY ANNODATA NEWS.

Welcome to the second issue of our company newsletter, fi lled with the latest news, views, events and all things Annodata. Email your feedback to us at internal.communications@annodata.co.uk

We began the New Year as a new unit. A motivated team with great potential to achieve everything we set our minds to in 2015. As members of the board, we’re very excited about the year ahead and the entire Annodata team will have a part to play to get us to where we all want to be.

2015 will be a year of positive change. Change in the way we do business, change in our product offering and change in the way we are perceived in the market by our competitors and potential clients.

On the next page you’ll see what we have termed as the ‘6 Gold Standards’. Th ese are the main areas that the management will be focusing on as we continue to strive to deliver the highest levels of service to our customers.

Th e 6 Gold Standards are vitally important, but as we continue to do great things within our teams across the UK, we must always remember that nothing is more important than our customers.

Network February 2015

Kind regards

Andrew & Tim

6Gold standards6

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RevenueOver the past few months, we have publicly announced our targeted revenue across various mediums.

Our revenue target of £100 million by the end of FY16 still remains a key focus for the business. Th e overall strategy is to reach this through a mix of acquisitions, such as Keltec and most recently STS, and organic growth.

Organic growthOrganic growth is important and will underpin our acquisition strategy.

We need to show at least 10% organic growth on total revenues year on year through targeting vertical markets, up-selling and cross selling and other innovative tactics to propel organic growth.

Future contracted revenues must be maximised in order to establish an attractive annuity base.

Product portfolio & marketingWe want to offer cutting edge propositions to the market. As we continue working towards shaping the organisation to refl ect an ICT & Cloud company, it is important that we forge new partnerships and joint ventures which will extend our product offering.

Together with Marketing and PR, these efforts will be geared toward portraying Annodata as an all encompassing technology company.

Management teamA capable and forward thinking management team will be key to achieving the outlined targets.

Managers will continually be empowered to innovate and think outside the box to create ways in which their teams can achieve success.

Earning Before Interest & Tax (EBIT)Profi tability is important for the longevity of the business. Th erefore, as we work towards achieving the targets set as a company, we need to bear in mind our profi tability.

Our EBIT target is 10% of targeted revenue, i.e. £10m on the £100m target.

Operation cash to EBITIn order to sustain fi nancial success, our operating cash position against EBIT should be 80%. In context, our target is £8m operating cash at the end of FY16 against our EBIT target of £10m.

As Annodata continues to thrive in the marketplace, these 6 focus areas are what the board and our senior managers will be measured against.

1 3 5

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Business Update 2015

Revenue

Organic growth

Portfolio of product

Management team

EBIT

Operation cash to EBIT

Network February 2015

Quarterly Journal July 2014

South Oxford District Council:

27 fi re crews, an exploding vehicle, gas canisters and national news camera crews are all things we’re likely to expect from a Hollywood blockbuster. But this is all in a days work for our team at Keltec as they worked with senior members of the council to ensure business continuity and minimal disruption to the vital services provided by the South Oxfordshire District Council.

On the 15th January 2015, a suspected arson attack destroyed 85% of the South Oxfordshire District Council offi ces and left a massive clean-up and disaster recovery operation to take place. After successfully winning a bid to provide a VDI (Virtual Desktop Interface) solution for the council, the fi re resulted in the council needing additional support at very short notice.

With 400 staff needing access to IT services to perform their duties, getting them back

up and running as quickly as possible was a critical task in order to continue services to the community of Oxfordshire. Th e team at Keltec stepped in immediately to propose a solution and in turn were awarded an additional 15 days of professional services, 50 additional hardware orders for VDI terminals and a host of monitors.

Th e council serves approximately 135,000 people, providing essential services and advice on housing, council tax & benefi ts, building & planning, transport, leisure and recycling. Th e team at Keltec were vital to minimising the disruption to services and as the project continues, a strong relationship is being forged with the council as we help them to get back to their full capacity.

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Story of the Quarter: Keltec to the rescue

cannot be overstated and we are ensured of a system install that will meet the customer’s demanding requirements

Sarah BoyleBehind every successful project is the key person that coordinates all of the details, from order processing to logistics such as delivery and shipping. For our project, this person is Sarah. Sarah is a pleasure to work with and always responds within minutes to my last minute urgent requests for parts and software.

Annette CookAll of our equipment arrived at the correct data centre, on time, fully documented and ready to be accepted by the data centre provider. At this point in the project, we were on a very tight schedule, where every day of delay could have impacted the customer go-live date. Th anks to Annette, when the install team arrived, everything was ready and waiting.

Well done to everyone involved in this project. It’s exactly this level of service that we want to provide to all of our customers!

“Please pass on my compliments to your team and best wishes for a happy and prosperous New Year.”

Network February 2015

In a time when service defi nes your longevity in this business, Keltec continue to show their ability and willingness to go the extra mile to deliver great service to our customers.

ABB Technologies is involved in the decommissioning of nuclear power plants in the UK and as you can imagine, the services they require need to be of the highest standard. It was therefore a delight to receive an email from the Senior Director of Managed Services just after the New Year applauding our team for their fantastic efforts in supporting ABB Technologies and concluding the project in an exemplary manner.

Below is an extract from the email they sent:

“Working together with your team, I am very pleased to report the completion of a major milestone during this past week. We now have brand new servers, storage and networking equipment installed in two data centres and have successfully completed the setup and confi guration of the NetApp storage devices. Th is is the result of many hours of hard work from both ABB Technology and Keltec.

While there have been many people from Keltec involved, I would especially like to commend the following:”

Ian Charles Our fearless and dedicated account manager. Ian has been engaged with this opportunity since the start, well over 9 months. His patience, perseverance and assistance has been fantastic. Ian is an exceptional account manager and we view him as a true partner.

Dave KernerWe could not have accomplished our objectives without Keltec Professional Services. Dave’s experience and expertise with managing complex projects with many moving parts was put to good use and he ensured that resources were available when needed. Dave also interfaced with NetApp on our behalf and helped us make key decisions such as which version of NetApp software to install.

Adrian ChapmanAdrian led the build team and was responsible for ensuring that all devices were installed correctly in both data centres, to the highest level of quality of supportability. Adrian answered our countless questions with professionalism and patience at all times and worked hand-in-hand with our engineer in the Keltec build centre, providing invaluable assistance.

Mark StevensOur customer has the right to visit the data centre at any time to view the systems as installed and verify standards are met. Mark was on the install team and was in charge of standards compliance, including cable management, labelling and general rack layout. Mark’s attention to detail

Customer lauds Keltec for exceptional service

Well done to the team involved in this project.

To win one of the latest smartphones on the market, you simply need to be the most active social media personality within the company.

Share, like, retweet or favourite messages from our offi cial @AnnodataLtd Twitter Account and our LinkedIn company page and you could walk away with a brand new smartphone.

Th e winner will be selected at the end of a 2 month period in order to monitor activity on our social dashboards. An offi cial announcement will be made after 31st March 2015.

So follow and share to your heart’s content!

Good luck!

Quarterly competition

Th is event brings together print managers from the UK’s leading education establishments. Universities, private schools and colleges have a unique need for print and Annodata are uniquely equipped to cater for these needs.

If you have clients or prospects in the education sector, please invite them to attend this conference.

With a rich client list of some the leading fi rms in the legal sector, Annodata will be hosting monthly breakfast briefi ngs across London. Th e Legal IT Breakfast Club is designed to allow London’s senior IT personnel to enjoy a fabulous breakfast, “chew the cud” over current business challenges and share some solutions in a relaxed and enjoyable environment.

Th is is the sector’s most anticipated event that brings together close to 1,500 of the legal sector’s most prolifi c legal fi rms and professionals under one roof to learn about the technologies that will help them increase productivity, reduce costs and ultimately increase their income.

Th is year we are partnering with Ricoh and Mitel to display our capabilities around Hosted Telephony, Unifi ed Communications and Print.

If you have clients in the legal sector, please spread the word. More information is available on Annodata.co.uk.

Association of Print Managers in Education conference

Date: 31st May – 3rd June 2015 Venue: Shringley Hall Hotel,

Pott Shringley, SK10 5SB (near Macclesfi eld)

Legal IT Breakfast Club

Date: Regular meeting arranged Venue: Leading venues across London

Upcoming Events: Event:

Event:

British Legal IT Forum 2015

Date: 17th March 2015 Venue: Old Billingsgate, London

FREESmartphone

Entry requirements: 1. You have to have a personal Twitter

and LinkedIn account2. Accounts must be genuine 3. Accounts must be actively used 4. Must be following @AnnodataLtd

on Twitter5. Must ‘Like’ and follow us on LinkedIn

// 04 Network July 2014// 04 Network February 2015

BRITISHL E G A L

2015TECHNOLOGY

F O R U M

O F F I C I A L S P O N S O R

Competition:

We’re giving away an awesome smartphone to one lucky winner.

Prize give away!

Share it to win it!

Spotlight on:- Ope Sebastian, Credit Control, Kings Langley

The role of the Credit Control department in our organisation cannot be over emphasised. It provides a pivotal service to the Annodata group by mainly delivering cash to the business amongst other responsibilities.

Our Credit Control department is managed by Ope Sebastian who has served in various capacities over the years. Ope and his team are doing a fantastic job which is reflecting positively in the organisation’s cash position and recognised by the Board of Directors. Amongst other achievements, the Credit Control department reduced debts aged

over 90 days from 26% of total debtors to 11% within a quarter and have consistently delivered strong cash receipts to the business enabling the business to achieve its strategic goals. Congratulations to Ope and his team for a fantastic job! To find out more about Ope, an interview with him revealed below.

John and Mick are responsible for the service and stock to our customers and handle this with great efficiency and determination.

Once orders are placed by a customer, our warehouse staff are responsible for coordinating the stock delivery.

We’d like to thank John and Mick for a great job on enhancing the productivity across the service and warehouse teams.

By coordinating efforts across service staff, warehouse operatives and engineers, the team has managed to move stock through the warehouse in a more efficient way, which has resulted in a positive stock position of £1.1 million.

Congratulations to Mick, John and the respective teams that have worked incredibly hard to make this happen.

John Stafford and Mick Corrigan

John Stafford

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Mick Corrigan

Network February 2015

More about Ope Sebastian

How do you achieve your fantastic results?: In a nutshell, I provide vision and direction to my skilled and conscientious team which translates into positive results across all deliverables. I use this opportunity to applaud my team for their achievements and exceptional dedication to the goals of the department.

Home town: Lagos, Nigeria.

Family: Married with a daughter.

Favourite musician: John Roger Stephens (stage name: John Legend).

Favourite film: The Shawshank Redemption.

Food you can’t live without: Rice with green pepper sauce.

Hobbies: Spending time with my family, playing chess and listening to music.

If you were stranded on a desert island for a year, what 3 things would you take?: An axe, a blanket and a picture of my family to keep me sane.

More about John Stafford

Family: Son – Spencer 25 – Maths Teacher. Daughter – Annie 23 – Museum Administrator. Fiancee – Rayne.

Age: 57 give or take.

Home town: Birmingham but fostered by the land of the softy southerners.

Favourite film: Team America.

Hobbies: Theatre and films.

If you were stranded on a desert island for a year, what 3 things would you take?: Telescope, guitar and a copy of a Private Eye Annual (any year).

More about Mick Corrigan

Family: Just engaged to be married in July.

Age: 42.

Home town: Hemel Hempstead.

Favourite band: Oasis.

Favourite film: Once Upon a Time in America.

Food you can’t live without: Potatoes.

Hobbies: Football.

If you were stranded on a desert island for a year, what 3 things would you take?: My partner, ear plugs and potatoes seeds.

As Annodata continues to grow, the following employees have joined the company over the past 4 months. Welcome to all.

New Starters

Caroline DavisCredit Controller

James KiriamitiMarketing Manager

Neil GunnCorporate Account Manager

Paul WoolfeSales Executive

David IvesCustomer Support Engineer

Cheryl EdwardsCollections and Resites Administrator

Samantha CollierSOP Administrator

Tony ChildCustomer Support Engineer

Sally-Ann LeaReceptionist

Trish McEvoyBids Coordinator

Steve EllisArea Service Manager

Kemi Gabriel-OjoContracts Administrator

Junaid AhmedContracts Administrator

Dean ParthenisCustomer Support Engineer

Claire JohnsonBusiness Development Manager

Kavin BellOperations Manager

Terry StorrarDirector of IT Services

Sam CordellContracts Administrator

Paul NewtonArea Service Manager

Conrad CortezProfessional Services Helpdesk Technician Trainee

Youssouf Lallamode Vetting Engineer

Sally OffinSales and Logistics Administrator

Nazia KhanNetwork Service Provisioning and Support Coordinator

Listed in start date order

// 06 Network February 2015

THESOCIALCOMMITTEE NEEDS

YOU!

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If there are any activities or events that you would like to see the social committee run, or if you would like to suggest any ideas for the newsletter, please send an email to internalcommunications@annodata.co.uk

A series of breakfast meetings were held in September to ensure that all support staff are kept abreast of the success of the business and the future strategy that we are all working towards for the next 12 months. Some great questions were provided and we are hoping that follow up meetings will be arranged throughout 2015.

Look out for an internal alert for the next breakfast briefing.

If you have any ideas for the business let us know - we are always looking for innovative and new suggestions and recommendation as to how we can improve so send these through to ideas@annodata.co.uk.

Social Committee News and Charitable Activity Breakfast meetings

Bursting with ideas – let us know....

The Social Committee needs you!Over the years, we have had some vibrant events nationally across Annodata and want to continue pushing forward with many more. To do this, we need to have a team of people willing to be a part of the company’s social agenda.

Events, team outings, charity work, fundraising, birthday meals, awards and much more are part

and parcel of what the committee will be looking after. This will enable Annodata to continue being a social company with its staff across the UK promoting social wellbeing.

Get in touch with us at social@annodata.co.uk to be a part of the team! 

Pam has retired!After 25 years, Pam has retired to take up a life of leisure and holidays. We wish her all the best and thank her for her loyalty and commitment during her service.

Annodata charity – we want you to choose...

Don’t forget Annodata are looking for suggestions as to what local charity you think we should be sponsoring this year – for your suggestions please email ideas@annodata.co.uk with your charity and the reasons why. We will review the suggestions and select one charity mid 2015.

A big thanks to Richard

Below is an email sent from the Royal Bournemouth Hospital extending a big thanks to Richard Harman for a job well done.

“Just wanted to drop you a quick line to let you know that the above customer has asked me to pass on his thanks in regards to the fantastic job Richard has done for us on site...“

“A complicated installation of both copiers and software is now on the verge of completion and we are very close to getting the final CofA signed off by the client. I’m sure that without Richard’s efforts we wouldn’t be close to seeing this across the line. Please pass on my thanks.“

End of an era . . . Mike Scott retiresMike Scott was sent off in style after 25 years service to Annodata in a surprise retirement party in The Great Escape on 25th September.

Packed to rafters, new and old came to wish Mike well in his retirement and presented him with a large cake to keep him well stocked for the next 25 years.

Mike has left a lasting impression on us all.

If there are any activities or events that you would like to see the social committee run, or if you would like to suggest any ideas for the newsletter, please send an email to internalcommunications@annodata.co.uk

Network February 2015

Th is person has been chosen because “As well as receiving a Letter of Commendation from USDAW thanking him for his recent commitment to upgrading their WAN and Mitel UC estate, he has been pivotal with Annodata designing and implementing a number of other signifi cant projects over the last quarter, such as Routeco, KCTMO and the continued strong relationship we continue to develop with Th ornton’s Law. He also provides continual (often out of normal working hours) technical support to our fi eld based UC Engineers as well as Pre-sales support to the UC Sales team.” Congratulations to Sean Madden. Sean is the winner of £150 of Amazon vouchers, a bottle of champagne and a letter of commendation.

Don’t forget that this is carried out every quarter and there is still time for you to “shine out” amongst your colleagues and be in with a chance of being nominated for this current quarter when it ends in March 2015. Kind regardsTim and Andrew Harman

We are pleased to announce that the winner of the Employee of the Quarter Incentive for Q2 2014 was chosen by Tim Harman.

Gareth HubbalCredit Control

Alan RustService SW

Michael ClarkeService South

Kris BialisWarehouse

James McNicolAMS

Chris SaminadenCall Centre

Tony MasseyService North

Fred WassContracts

Brian BeggsService London

Stephen PriceService North London

Matthew ConnollyService SE

Jordon FerryIT

Laura SteedSOP

Stuart GrahamService Scotland

// 08 Network February 2015

Congratulations to all the employees who were nominated this quarter, who will each receive a bottle of wine and letter of commendation:

Employee of the Quarter Incentive

Th ere have been some new additions to the extended Annodata family. Congratulations to Stuart Graham and his wife Laura on the birth of their daughter Hannah and to Mark and Diane Hewitt on the birth of their twins Ellie and William.

Th e Annodatafamily

Stuart & Laura GrahamName: Hannah GrahamBorn: 30/01/2015Fighting Weight: 7lb 14oz

Mark & Diane HewittName: William James Hewitt and Ellie Jane HewittBorn: 30/01/2015Fighting Weight: 2.034kg and 1.696kg respectively