11th edition - 2009 chapter 6: hospitality and related services tourism: principles, practices,...

11th Edition - 2009 Chapter 6: Hospitality and Related Services

Tourism: Principles, Practices, Philosophies

Part Two: How Tourism is Organized

Learning Objectives

•Study the lodging industry

•Appreciate the immensity of the restaurant-food service industry

•Learn the current trends in resorts and timesharing mode of operation

•Discover why meetings and conventions as well as meeting planners are so important to tourism




Operating Sectors of the Tourism Industry




Commercial

Accommodations

Non-Commercial

MotelsMotelsTime Share

FacilitiesTime Share

Facilities

Upscale

Mid Range

Suite Hotels

PrivatePrivate InstitutionalInstitutional

PrivateHomes

College/University

Spas and Health Care

Facilities

Non-ProfitNon-Profit

Hostels

Shelters

YM / YWCA

Bed &Breakfast

Bed &Breakfast

Hotels(Chains/Independent)

Hotels(Chains/Independent)

Meetings &Convention

Hotels

Budget

AirportHotels

Mid Range

Budget

HomeExchange

Deluxe

Luxury

Extended Stay

Economy

ResortHotels

Spa

Casino

Upscale

Accommodations Structure




The Lodging Industry

•World hotel room inventory grows about 2.5% a year

•Occupancy rates average about 65% overall

•72% of the world’s hotel rooms are located in Europe and North America. Europe has 45% of the rooms

•In 2006, the U.S. lodging industry generated $133.4 billion in sales, numbered 47,135 properties, 4.4 millions rooms, and recorded profits of $26.6 billion




Top 25 Hotel Chains (2006)Rank Corporate Chain Rooms

Hotels1 InterContinental Hotels Group 556,246

3,7412 Wyndham Hotel Group 543,234

6,4733 Marriott International 513,832

2,8324 Hilton Hotels Corp. 501,478

2,9355 Accor 486,512

4,1216 Choice Hotels International 435,000

5,3767 Best Western International 315,401

4,1648 Starwood Hotels & Resorts Worldwide 265,600

8719 Carlson Hospitality Worldwide 145,331

94510 Global Hyatt Corp. 140,416

74911 TUI AG/TUI Hotels & Resorts 82,111

27912 Sol Meliá SA 80,856

40713 Extended Stay Hotels 75,860

68114 LQ Management LLC (was La Quinta Corp.) 64,856

58215 Westmount Hospitality Group 63,380

38416 Société du Louvre 59,616

84017 Jin Jiang International Hotels 53,552

27718 Golden Tulip Hospitality/THL 51,182

51219 Interstate Hotels & Resorts 50,199

22320 NH Hoteles SA 47,799

33021 Vantage Hospitality Group (American Best Value Inns) 46,910 69922 Rezidor Hotel Group 45,463

22523 Fairmont Raffles Holdings International 44,149

12324 MGM Mirage 43,785

1825 Walt Disney World Co. 40,399

47

*Rankings are based on total rooms

Source: Hotels, July 2007. Hotels magazine, a Cahners Publication, 2000 Clearwater Drive, Oak Brook, IL, U.S.A. 60523.




Resorts and Timesharing

• 41% of the world’s timeshare units are located in the U.S.

• There are 4.4 million U.S. timeshare owners

• Timeshare resorts are located in 95 countries

• Timeshare owners reside in more than 174 nations

• Major companies such as Disney, Hilton, Marriott, and Hyatt have become involved in timeshare




Food Services Structure

Food Services

Independent Chain In-Hotel

Fast FoodRestaurantsFast Food

RestaurantsTraditional

RestaurantsTraditional

Restaurants

Ethnic Local

CafeteriasCafeterias

Specialty

Independent

Broad Menu

Specialty Ethnic

Local

Minimal Service

Full Service




Food Service Industry (2007)

U.S. sales total estimated $537 billion – 5.0% over 2006

Employs more than 12.8 million people

•Restaurant industry provides work for more than 9% of those employed in the United States

•Industry employees more minority managers than any other retail industry

935,000 locations

Travelers contribute about $130 billionto sales each year




Meetings and Conventions

•Industry worth $122.3 billion

•Average convention attendee spends $290 per day in the city, stays 3.5 days and spends $1,036 per event

•Convention centers are expanding

© John Wiley & Sons, Inc, 2009

11th edition - 2009 chapter 6: hospitality and related services tourism: principles, practices,...

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