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Puneet Sehgal 11PGHR40

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Intangible assets represent the hidden value of the firm. Functions of HR linked with strategic intent of

organizations Management of human capital Development of human capital Retention of human capital

Major challenges that HR face are : Recruiting expense Turnover Training Workforce deployment Compensation

HR also contributes to the organization's service , quality& productivity.

HR functions have no parameters to show theircontributions

43% of HRs impact on business performance came fromits strategic contribution.

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HRD audit assessment of competence, commitment, culture Balance score card for HR Tobin Quses Human capital index to check organizations

HR health

Saratoga Metric Administrative, benefits, compensation,employee relations, IT, management and staffing

Organizational Capabilities Index (OCI) - locates key gaps incompanys alignments

Human capital Measurement head count change, CSR, Totalcompensation, training and development

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Bridges the gap between HRM strategyand organizational strategy.

Deals with HR metrics and cost per hire

Operational perspective does not provideanalytics which are necessary to push the

HR function.

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Fundamental

Objective

Total customer

Satisfaction

Key Belief

Customer is

centre of world

Key Goal of

HR

To be the

employer of

choice

Key Elements

Customer

Process

Employees

Key

Initiatives

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Is responsible for coordinating a business roadmap to achieve 6 projects,executes control, and alleviates roadblocks for the 6 projects in his or her area of

responsibility

Mgmt.

BB

Champions

Is mentor, trainer and coach of Black Belts and others in the

organization. Brings the broad organization up to the required 6

competency level

Master Black

belt

Is a leader of teams implementing the 6 methodology onprojects. Uses more sophisticated statistical tools to help team members

and the broader organizationBlack belt

Delivers successful focused projects using the 6

methodology and toolsGreen Belts

Participates on the project teams.

Supports the goals of the project,

typically in the context of his or her

existing responsibilities. Is expected to

continue to utilize learned methodology

and tools as part of his/her normal job

Quality Programs

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Organized around individual projects & finite timelines

Identification and prioritization of services providedDefine

Capability of the process and opportunities of

defect and improvement measuredMeasurement

When and where defects occurAnalysis

Identifying root causes of the problem and

improvingImprovement

Institutionalization of the improvementControlling

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Problem Identification

and Prioritization

Voice of customer

Pareto Chart

Benchmarking

Expense record

Define

Critical to Quality

Questions, Cost

Concern

Primary metric

Secondary Metric

Measurement

Controlling the Inputs

that control measures

Pareto , Voice of

customer and

hypothesis testing

Analysis

Prioritization of root

causes

Improvement

Institutionalization of

the Improvement

Impact of eachcounter measure

Modus Operandi of

implementation

Controlling

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Training was better aligned withorganizational requirements

Faster and better services in compensationand backend activities

$1 m savings through six sigma initiatives

in HR

14% rise in internal customer satisfactionlevel

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Image of HR Dept.

Delay in salary processing

Non adequate bench strength

Mistakes in headcount

Lack of vision in terms of objective data

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Streamlined, reliable information gatheringand retrieval systems required

Selection of right project, identification and

removal of root causes of process fault

Common Approach to project management

Overcome resistance on technical,

organizational and personal level

Encourage reward system for six sigmaimplementation

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Advantages

Disadvantages

Image of HR got changed

Process and Speed improvements

Positive outcome of internal customersatisfaction surveys

Financial cost savings within HR

Too statistically oriented Requires a large investment Misses the big picture Can be focused on small projects mainly Higher variance in customer

requirements noticed It is difficult to define scope

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