1126 budapest, királyhágó u. 5/b. tel: (1) 248-1160, (1) 248-1161; fax: (1) 319-0628 what...

1126 Budapest, Királyhágó u. 5/b.Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628

www.icegec.hu

What Hungary can learn from other new member

States – international benchmarking

Renata Anna Jaksa – Adrienn Aggod-Fekó

What Hungary can learn from other new member

States – international benchmarking

Renata Anna Jaksa – Adrienn Aggod-Fekó

1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628

www.icegec.hu

•The study series (2008-09): built on 12 country assessments and on a statistical data collection•The synthesis study aimed at collecting the experiences of the New Member States in their attempts to enhance eServices from national as well as international resources – and most importantly – from the Structural Funds. •Programmes, developments and cases from the programming period of 2004-2006, and 2007-2013 as well as relevant projects from other funding (! Case of RO, BU)

•The study series (2008-09): built on 12 country assessments and on a statistical data collection•The synthesis study aimed at collecting the experiences of the New Member States in their attempts to enhance eServices from national as well as international resources – and most importantly – from the Structural Funds. •Programmes, developments and cases from the programming period of 2004-2006, and 2007-2013 as well as relevant projects from other funding (! Case of RO, BU)

Study ‘eGovernment development in the New Member States and the role of the Structural Funds Experiences, lessons

learnt and future steps’




www.icegec.hu

The development of eGovernment was understood in a broad context:- the background conditions for eService applications were taken into

considerations – such as ICT infrastructure, broadband developments and ICT literacy of the potential users and beneficiaries.

- selected other public eServices – relevant for eGovernance and eInclusion - are also enlisted, most importantly from the field of eHealth services.

The best practices of each country were highlighted in order to provide lessons that are worth learning for the other countries as well.

The development of eGovernment was understood in a broad context:- the background conditions for eService applications were taken into

considerations – such as ICT infrastructure, broadband developments and ICT literacy of the potential users and beneficiaries.

- selected other public eServices – relevant for eGovernance and eInclusion - are also enlisted, most importantly from the field of eHealth services.

The best practices of each country were highlighted in order to provide lessons that are worth learning for the other countries as well.






www.icegec.hu

•Capgemini: 8th Benchmark Measurement. Smarter, Faster, Better

eGovernment. (2009),

•UN : Global e-Government Survey Leveraging e-government at a time of

financial and economic crisis (2010),

•Economist Intelligence Unit: eReadiness Rankings (2009),

•World Economic Forum Global Competitiveness (2009/2010),

•Networked Readiness (2008/2009).

•Capgemini: 8th Benchmark Measurement. Smarter, Faster, Better

eGovernment. (2009),

•UN : Global e-Government Survey Leveraging e-government at a time of

financial and economic crisis (2010),

•Economist Intelligence Unit: eReadiness Rankings (2009),

•World Economic Forum Global Competitiveness (2009/2010),

•Networked Readiness (2008/2009).

Key eGovernment Rankings Key eGovernment Rankings


www.icegec.hu

IDABC (20 basic public online services in NMS) IDABC (20 basic public online services in NMS)

Countries EC eGovernment benchmark 2009 (Available/Sophistication) Ranking -out of 31

Bulgaria 29/29

Cyprus 26/26

Czech Republic 21/19

Estonia 7/6

Hungary 20/22

Latvia 19/19

Lithuania 21/21

Malta 1/1

Poland 25/24

Romania 27/30

Slovakia 23/25

Slovenia 5/5


www.icegec.hu

Bulgaria: - Social Security benefit as eService- Bureaucracy of public services hinders re-engineering procedures- Structural Funds available only from 2007 – before: pre-acession funds,

Word Bank, UN funds – less expertise in SF programming and spending

Cyprus: - Answering the challenges of supplying eServices to remote areas /island

conditions- Structural Funds: period 2007-13: relatively high share of eHealth-related

initiatives (vs eGov) compared to other NMS countries.

Bulgaria: - Social Security benefit as eService- Bureaucracy of public services hinders re-engineering procedures- Structural Funds available only from 2007 – before: pre-acession funds,

Word Bank, UN funds – less expertise in SF programming and spending

Cyprus: - Answering the challenges of supplying eServices to remote areas /island

conditions- Structural Funds: period 2007-13: relatively high share of eHealth-related

initiatives (vs eGov) compared to other NMS countries.

Experiences in NMSExperiences in NMS


www.icegec.hu

rr


Czech Republic: - IZIP project – a famous eH /social security application. But an example for:

ongoing, continuous development, adding more and more services to it- High level IT infrastructure of public sphere- The usage of the online eGovernment services significantly more popular

in the business sphere (B2G/G2B relations) than with citizens.

Estonia: - E-Voting (2009 EP elections; local govt. elections: share of e-voters among

all voters reached the 15% )- Very strong political will and strong connections to Nordic ICT sector- A test country for the hypothesis: it is easier to build eGov (=electronise

and modernise govt. sector) if you start from scratch. (Counter-ex: LV)


www.icegec.hu

Latvia: - ePassport- The level of the ICT expenditures increased recently in the public sphere

and among companies- Low level internet penetration, lack of motivation- There is yet a lot to be done

Lithuania: - eSignature – good solutions- Citizens/Businesses demand for eServices- Lack of common platforms cause a lot of problems

Latvia: - ePassport- The level of the ICT expenditures increased recently in the public sphere

and among companies- Low level internet penetration, lack of motivation- There is yet a lot to be done

Lithuania: - eSignature – good solutions- Citizens/Businesses demand for eServices- Lack of common platforms cause a lot of problems

rr



www.icegec.hu

Malta: - A success story. But is is a best practice? - Forcing power of isolation - dependence on telecommunication

Poland: - ePUAP portal*- Still an early stage of online public administration- Structural Funds 2004-06, 2007-13: general structural problems not

directly addressed by informatisation of services

Romania: - eAuction portal (http://e-licitatie.ro)- Good pilot projects - Low level of internet penetration

Malta: - A success story. But is is a best practice? - Forcing power of isolation - dependence on telecommunication

Poland: - ePUAP portal*- Still an early stage of online public administration- Structural Funds 2004-06, 2007-13: general structural problems not

directly addressed by informatisation of services

Romania: - eAuction portal (http://e-licitatie.ro)- Good pilot projects - Low level of internet penetration

rr


http://e-licitatie.ro/

http://e-licitatie.ro/


www.icegec.hu

Slovakia: - eProcurement Portal- Significant development in the proportion of regularly internet users- Low level of online public administration

Slovenia: - Successful eServices (10 BP)- Efforts to develop the back office systems

Slovakia: - eProcurement Portal- Significant development in the proportion of regularly internet users- Low level of online public administration

Slovenia: - Successful eServices (10 BP)- Efforts to develop the back office systems

rr



www.icegec.hu

-eGovernment developments in NMS focused on foundational technology. Other priorties are on strategy, piloting initiatives, governmental and legislative aspects and also on readiness for the Services-Directive (8th Benchmark Measurement 2009).

-eGov in SF: both in programming and in institutional setting, a wide range of solutions. Often: „information society OP” or: part of economic development/innovative economy type of OPs. Institutional background: very mixed, for IS policy itself + SF planning and operations

-Killer applications: eTaxing is not a hype anymore. eProcurement, Digital Signature and identification issues, security issues

-eGovernment developments in NMS focused on foundational technology. Other priorties are on strategy, piloting initiatives, governmental and legislative aspects and also on readiness for the Services-Directive (8th Benchmark Measurement 2009).

-eGov in SF: both in programming and in institutional setting, a wide range of solutions. Often: „information society OP” or: part of economic development/innovative economy type of OPs. Institutional background: very mixed, for IS policy itself + SF planning and operations

-Killer applications: eTaxing is not a hype anymore. eProcurement, Digital Signature and identification issues, security issues

rr



www.icegec.hu

Regarding eGovernment development? looking at the success cases:

-Taking the steps from infrastructure development to more enhanced services-Handle well the issues of regionalisation and localisation of services-Standardisation and interoperatibility issues-Etc.

Regarding eGovernment development WITHIN the Structural Funds?

… at this stage: still a little!

Regarding eGovernment development? looking at the success cases:

-Taking the steps from infrastructure development to more enhanced services-Handle well the issues of regionalisation and localisation of services-Standardisation and interoperatibility issues-Etc.

Regarding eGovernment development WITHIN the Structural Funds?

… at this stage: still a little!

What Hungary can learn from other New Member StatesWhat Hungary can learn from other New Member States


www.icegec.hu

… in terms of use of Structural Funds for eGovernment related developments?

- 2004-2006 period: infrastructure development was priority compared to eServices: evaluated expertise is scarce

- Monitoring and evaluation of projects: not available at depth necessary, or in English

- Hide-away of failures: loud launch campaign for pilots, flag-ship projects, but silence about the reasons why it was not finished/broadened

- 2007-2013 period: projects from 2007, evaluation only on a mid-term or ongoing level

- Authorities focusing on communication with the EC, not with other NMS partners

… in terms of use of Structural Funds for eGovernment related developments?

- 2004-2006 period: infrastructure development was priority compared to eServices: evaluated expertise is scarce

- Monitoring and evaluation of projects: not available at depth necessary, or in English

- Hide-away of failures: loud launch campaign for pilots, flag-ship projects, but silence about the reasons why it was not finished/broadened

- 2007-2013 period: projects from 2007, evaluation only on a mid-term or ongoing level

- Authorities focusing on communication with the EC, not with other NMS partners

Why Hungary cannot learn more from the other New Member States? Why Hungary cannot learn more from the other New Member States?


www.icegec.hu

BUT without an open, inclusive (in terms of stakeholders) ongoing discussion, lessons will not be learnt from each other.

We have the opportunity of making the same mistakes.

There is a strong need for : -Discussion on eGovernance and public eServices WITHIN the Structural Funds – planning, programming, evaluation, monitoring experiences (even vs EC, if necessary)-Willingness to admit mistakes not only success stories. -Within success stories: there is a need for differentiation! (all NMS claim to have a very successful government portal)

Structural Funds: a unique opportunity for standarisation issues and thinking ahead: inter-country interoperability and pan-European eServices

BUT without an open, inclusive (in terms of stakeholders) ongoing discussion, lessons will not be learnt from each other.

We have the opportunity of making the same mistakes.

There is a strong need for : -Discussion on eGovernance and public eServices WITHIN the Structural Funds – planning, programming, evaluation, monitoring experiences (even vs EC, if necessary)-Willingness to admit mistakes not only success stories. -Within success stories: there is a need for differentiation! (all NMS claim to have a very successful government portal)

Structural Funds: a unique opportunity for standarisation issues and thinking ahead: inter-country interoperability and pan-European eServices

ConclusionConclusion


www.icegec.hu

Further challenges: economic crisis

-Recovery package’s effect on funds for eGovt

-Successful support for the financial climate and business actors (G2B, B2G services)

-Even stronger than ever is the need for the modernisation of the public sector and public services IN A SMART WAY to meet fiscal balance challenges

Further challenges: economic crisis

-Recovery package’s effect on funds for eGovt

-Successful support for the financial climate and business actors (G2B, B2G services)

-Even stronger than ever is the need for the modernisation of the public sector and public services IN A SMART WAY to meet fiscal balance challenges


www.icegec.hu

Thank you for your attention!

Thank you for your attention!

1126 budapest, királyhágó u. 5/b. tel: (1) 248-1160, (1) 248-1161; fax: (1) 319-0628 what...

Documents