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Election Day 2012: Lessons learned, and planning for 2016.

For Montpelier voters trying to get through lines in the first couple hours of voting on November 6th

,

Election Day was less a celebration of American democracy and more of a miserable half hour slog. Even

with an early morning rush the likes of which the longer-term employees in the Clerks office had never

seen, as City Clerk, the failure to move people through without them having to wait in line for long

periods is all on me.

With the back-up voting machine pulled out and put in place within the first half hour of voting (which

meant we were working without a backup machine at all for the day!), and a couple more willing

Justices of the Peace called in to help, there seemed to be little to do but work through the line. After a

couple hours when things calmed down, we were able to squeeze in and try to shift some of the

alphabetical traffic (check-in lines were based on last name), but that just made line two the long one,

rather than line three (which reminded me of trying to move to the open lane in crowded city traffic,

only to look up and see that the folks in the lane you just left were now passing you).

At the end of the day, the big lesson was clearly that once the logjam happens, theres no easy way

through it. The question, then, is how to prevent the logjams in the future. Id like to invite citizens to

share their ideas with me before the next Presidential election puts its unprecedented pressures on our

system. As you can imagine, Ive thought about it quite a bit and I believe that the one thing that should

be assumed is that each Presidential election from here on out will produce unprecedented traffic, so

rather than plan for the historical worst-case-scenario based on four years prior, well have to be

projecting for record-setting paces every time.

Here are some starting points for future planning:

Open at 7:00AM no matter what. Ill confess there was a moment when I realized the line forvoting filled the entire first floor of City Hall even before the scheduled 7:00 time for the polls

to openwhere I think I stopped breathing. Suddenly all those little things that werent quite

ready (pens not all in place, troubles connecting to the statewide checklist, etc) things that in

the August election were just sorted out over the first fifteen minutes people were filing in -

seemed like potential land mines that could blow up into major disruptions if tripped. It would

have been better to deal with them if/when they did cause problems, rather than pre-emptively

setting off a land mine of my own by opening the doors a few minutes late.

More voting machines. In past years, weve had one machine running, and one as backup.Almost immediately, we called for the backup and the two machines were critical to slowly

bringing down that morning line and preventing it from building back up over the day. Adding

one or two machines would allow us to start at higher capacity, while keeping our disaster

planning procedures intact. The problem with this plan, of course, is the expense. Here in the

office, weve worked hard to craft a budget for next year that comes in lower than previous

ones. From that perspective, adding a machine could be a hard step to take, but may

nonetheless be necessary. If were fortunate, there may be leasing options available to us.

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More lines. Dividing the lines by last name, rather than by district, is something that has beendone for non-City Meeting elections, where the city districts are irrelevant. Doing it this way also

means we can have four or more lines, rather than only three. This means hiring more

temporary pollworkers, of course, but would seem to be worth the relatively modest expense.

Shorter ballots to prevent jams.The long ballots repeatedly caused the voting machines to jam.Although those ballots were generated through the Secretary of States office, it should be

possible to step into that process and specify letter size ballots, given all the extra room on the

extra long ones.

More ballot boxes. When those boxes fill up, jams become more frequent. Being able to switchboxes out more often would also help things flow more quickly.

Weekend voting hours. Opening the office for Saturday and Sunday hours before Election Daycould allow for more early voting and decrease traffic on the big day itself. Our early voting

process this year went quite smoothly and could accommodate more traffic.

Here are some other ideas which could help around the edges.

Tighter control of campaign advertising creeping into the voting room. We went through andscooped up advocacy materials left in the booths when we could, but we need to be clearer

about the rules. Posting signs informing voters to put away such materials before entering

would help with this, and ease the overall mood.

Clocks. Without a point of reference, an already-awful 20 or 25 minute wait in line can seem likea 45 minute wait, which just makes it worse for everyone.

More smiles. I did hear from several voters that there was a lot of grumpiness in that roomand I have no doubt that much of it was probably generated by me personally. The least I can

guarantee the citizens of Montpelier is a lot more smiling from their City Clerk.