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STRATEGIC OUTSOURCING

INCREASING SHAREHOLDER VALUE THROUGH TRANSFORMATIONAL OUTSOURCING

Transformation outsourcing is a new paradigm in global sourcing. It is adopted by

organizations that are looking at accelerating its growth or repositioning itself in the market.

IT combined with business process reengineering is often the transformational lever. In a

study of about 20 organizations across the globe that embarked on such initiatives when there

business strategy was at stake, 16 actually achieved excellent, enterprise level outcomes.

Successful transformation outsourcing adoption is a result of phased approach starting right

from analysing the need of transformation outsourcing to its successful execution.

Key characteristics of Transformational Outsourcing are:

Outsourcing core, business critical activities along with non-core areas

Evaluating from an opportunity focus rather than a cost focus

Implementing using a concerted organizational change initiative often led by the

CEO.

OUTSOURCING FOR STRATEGIC & TACTICAL OBJECTIVES

Cost saving has been one of the most important objectives in any global sourcing

decision. Author in this paper emphasizes on many strategic and tactical

objectives/benefits that can be derived out of a well thought-out outsourcing or off

shoring decision, other then cost saving. Benefits can be tactical like rapid scaling for

short-term, high-volume tasks to strategic like reaching out to new customer

segments, tap low-margin high-volume customer segments, penetrate new

geographies, leverage new channels, conversion of fixed cost to variable cost. 

Global sourcing decision is also taken with the objective of adapting to Market Force,

covering for skills shortage, technology and connectivity Advancements, access to

global best practices, business continuity & disaster Recovery.

While most of the strategic and tactical objectives/benefits described in this Paper

inherently have the ability to improve efficiency of operations and/or improve the

competitive abilities of the user enterprise, absolute cost savings should not be the

sole objective of an outsourcing decision. The focus should instead be on the strategic

value gained in return for the investment made, which could be higher in some

instances, than the cost of doing it in house.

TRANSFORMATIONAL OFF SHORING: WHY AND HOW?

This Paper on transformational off shoring discusses some of the biggest challenges

faced by organizations in aligning their IT applications to the business. The role of an

offshore strategy in transforming those applications so as to align them with their

business while they are offshore is a central theme of this Paper. The Paper also

focuses on the methodology involved in defining Transformational Off shoring

strategy with a list of parameters that needs to be evaluated.

Effective Transformational Off shoring strategy is driven by:

Selection of an appropriate Offshore Engagement Model (Build-operate -transfer/

captive unit/ Offshore development centre/ JV)

Identification of transformational application candidates in the early stage of offshore

planning process

Identification of metrics (including ROI, Application-value) to be monitored

throughout the relationship

Addressing change management

Developing an appropriate transition and transformation roadmap.

DE-MYSTIFYING GLOBAL SOURCING

"In-sourcing", "out-sourcing", "captives", "third-party", "onshore", "near-shore", "offshore",

"shared services", "ITO", "BPO" and many other such words and acronyms have crowded the

media over the last decade. As the merging of global economies accelerates, such jargon

continues to evolve rapidly with confusion all over, about what all these really mean. This

White Paper explains the sourcing jargon, compares the pros and cons of some of the

sourcing models, and tries to dispel some myths around the benefits and challenges of

outsourcing. 

GUIDELINES FOR PLANNING ON OFFSHORE OUTSOURCING

Offshore outsourcing IT services has been growing in the region of 30% per annum in

monetary terms in recent years and has been fuelled by a focus on cost savings. However, the

growth in the use of off shored services has showed that its benefits are no longer just about

price - they can include service quality improvements, scalability, better risk management

and freeing up internal resources to focus on core value adding activities.

The leading offshore service providers have refined their approach to customer relationship

management, commercial management and service delivery to become highly professional

organisations delivering a full range of consulting services, software applications

development and management, IT infrastructure management, help desks and business

processing outsourcing.

Positive answers to many of the traditional concerns about off shoring are now available from

25 years of offshore service delivery and market development.

This article presents an introduction to offshore outsourcing, discusses the risks and issues

involved, and gives guidelines for setting the offshore strategy and delivering the benefits

from off shoring. 

BANKING & FINANCIAL SERVICES

OVERVIEW

For Banking & Financial Services globally, the business landscape has never been more

challenging. The tentative economic recovery following the meltdown of 2008 is being

hampered on multiple fronts; ongoing credit concerns in Europe and the US, the once solid

growth engine of China looking less robust and significant changes in the regulatory

environment present a “triple threat” against a backdrop of global uncertainty.

In the aftermath of the recent crisis in the global Banking & Financial Services sector have

resulted in some key mandates for the decision makers.

Regulatory compliances and transparency leading to substantial change in reporting

requirements

Risk management, Customer centricity - customer profitability analytics, dynamic

product pricing, and actual benefits realization through customer loyalty programs

Portfolio rationalization and subsequent system consolidation

Business and cost transformation

How Softorix Can Help You

Softorix Banking & Financial Services (BFS) with over three decades of experience is widely

recognized as a pioneer in delivering end-to-end service offerings including IT consulting,

system integration, business systems management, infrastructure management services, and

business process outsourcing to meet the above-mentioned business needs. Our

unique Integrated Technology-Operations (iTOPS) approach offers a business outcome-based

model thus adding certainty to the clients' business; enabling them to derive maximum value

at increasing business efficiency levels. The iTOPS approach means a 'one view' of our

clients' technology and operations, which helps in following a synergistic approach to achieve

business benefits.

Softorix Banking practice have several client relationship that are more than a decade old.

We solve problems in the areas of credit products and processes implementation, transaction

processing, internet banking, and back office operations. Our comprehensive Risk and

compliance solutions suite helps banks in their credit risk and collection implementation life-

cycle through proprietary models, standard approaches, and methodologies. iTOPS model

based payment solutions results in business consolidation and help achieve better operational

efficiency.

The Financial Services practice has the domain expertise to service the entire value chain

from buy-side to sell-side, from custodians to depositories and central counterparties. To

achieve business and cost transformation, clients have leveraged our solutions such as

'Reference Data Management',  'Financial Control & Reporting', 'Operational Fund

Accounting', 'Standing Settlement Instructions Manager' and Reconciliation Services.

Softorix offers a wide variety of services within the Mortgage Banking industry. Be it

processing end-To-end loan originations or any aspect of loan servicing, we have the IT and

Operations resources to meet all of your mortgage-related needs. Our experience in the

mortgage industry is broad and deep including loan fulfillment, loan servicing, loan

modification, default management, and collections.

With over 15 years of experience and 1000+ strong team of plan administrators,

implementation specialists, pension actuaries, and ASPPA-certified trained resources,

Softorix Benefits Administration practice service offerings include retirements, health &

welfare benefits, trust accounting in standalone mode and Master Trust, actuarial valuations,

and superannuation.

Experience

Providing technology and business enabled solutions for the past 30 years

Over 75 banking clients including a number of Fortune 500 companies

Over 400 engagements executed through the offshore-onsite global delivery model

Average 20 years of functional experience

Pool of over 5500 specialized resources and 5000+ engineering years of experience

INSURANCE & HEALTHCARE

Overview

The Insurance industry is facing significant economic and competitive pressures, with

consolidations and downgrades escalating and continuing competition from other financial

services segments. In addition, the regulatory climate remains challenging and uncertain.

Regulatory oversight changes and new compliance deadlines loom on the horizon. In spite of 

this volatile business climate, insurers must continue to find ways to improve bottom-line

operational efficiency and drive top-line growth, meeting the needs and expectations of

customers and distributors while responding to increasing demands for business transparency.

How Softorix Can Help You

Softorix has enabled insurance companies to defy challenges and improve business

performance. For the last 30 years, we have drawn on the full breadth of our domain expertise

and technological capabilities to help insurance companies implement solutions designed to

deliver business outcomes.  Our unique Integrated Technology-Operations (iTOPS) approach

offers a business outcome-based model thus adding certainty to the clients’ business;

enabling them to derive maximum value at increasing business efficiency levels. The iTOPS

approach means a ‘one view’ on our clients’ technology and operations, which helps in

following a synergistic approach to achieve business benefits.

For Health Insurance Carriers, Softorix provides Full-Service Insurance Administration

through CHCS Services, Inc. leveraging proprietary platform, licenses across all states in the

Americas, and variable cost model. The variable model bundles in cost of application,

infrastructure, people and processing in a "Per Member, per Month" construct or Cost per

Policy, Cost Per claim construct.

Softorix - one of the largest full spectrum service providers for the Insurance industry, has

developed  IT Services, Infrastructure Management and Business Process Out sourcing

solutions that enable insurers to grow their business while streamlining operations and

remaining compliant. We assist our clients in achieving real differentiation through:

Integrated IT & BPO business solutions such as Claims as a Service,

Solution accelerators in the form of frameworks, processes, and prototyping models

for New Business Fulfilment and Policy Administration Modernization

Integrated Consulting offerings for all insurance lines of business including ICD-10

assessments in the healthcare space.

End-to-End Insurance Solutions from Softorix 

Our IT consulting and insurance software solutions span across insurance lines of business

including Life & Annuities, Property & Casualty/General Insurance, Reinsurance,

and Healthcare. Over 5000+ dedicated personnel in the SOFTORIX Insurance & Healthcare

practice have deep domain understanding, expertise on legacy and modern technologies and

systems, and experience implementing industry standards such as ACORD and ANSI  X-12.

Track Record for Client Success

Five of the top global insurance companies work with Softorix to overcome complex

business challenges in the areas of new product introduction, policy administration, policy

conversion, QA testing, claims, and distribution and channel management. We have

accumulated more than 14,000 person years of experience by servicing customers via

professional services, package implementation / customization of policy administration

platforms such as ALIP, Transcend, Ingenium, Dragon, and COMPASS, application

consolidation and modernization, application development and maintenance services, and

business process outsourcing.

LIFE SCIENCES

Overview

Life science companies are facing a growing number of business and regulatory pressures

fuelling the need for business transformation. Patent expiration, mergers & acquisitions,

organizational restructuring, downsizing, and budget cuts are clear indicators that change is

constant. Moreover, electronic medical records, and a more conservative approach to patient

safety and drug/device approvals is rapidly changing the way life science companies do

business.

SOFTORIX’s Life sciences practice leverages its combined strengths in FDA compliance, IT

and domain expertise, to provide business transforming consulting services and solutions to

the life sciences industry. With our unique business model of integrated IT and operations

(iTOPS), our high-end services tailored to the life sciences value chain, and our three decades

of life sciences experience, we help our clients manage key industry challenges like:

Breaking down data silos, improving collaboration during clinical trial management

and enabling improved time-to-market.

Monitoring business performance / Ensuring cost-effectiveness of safety operations

Increasing FDA and global compliance requirements

Cost Transformation / Operational Improvement

Turning around inefficient and ineffective management of acquisitions, alliances,

partnerships, and licensing.

How Softorix can help you

Leveraging over 25 years of experience in the Life Sciences domain, Softorix Life Sciences

practice is well-qualified to effectively manage a regulated IT environment and help your

company meet its quality, systems, regulatory, business, and organizational goals. We have

been intimately involved with our clients helping them create harmonized, risk-based, and

cost effective IT organizations compliant with both domestic and foreign regulatory

requirements.

Our core Life Science service offerings include business transformation solutions providing

lower costs and enhanced service through improved governance & compliance, technology

integration, and collaboration with partners. Our market leading outcomes based relationship

model includes an integrated IT and operations (iTOPS) service model specifically tailored

for pharmaceutical, medical device, biotechnology and clinical research organizations.

Business Transformation Services: We offer strategic planning services to develop global

vision for future business operations along with business process improvement and business

case analysis services through our modeling and simulation frameworks. The strategic

services are coupled with end-to-end business and technology services.

Integrated Development Platform: Our Integrated Development Platform (IDP) for R&D

provides clients an innovative architecture for accelerating the drug development lifecycle

while rationalizing the IT portfolio. The solution consists of a pre-configured hosted platform

of the Oracle Health Sciences suite of products together with an outsourced services

component. The IDP solution is designed to provide pharmaceutical companies access to a

low-cost operating model with next-generation technologies.

Pharmacovigilance Solutions: We offer a comprehensive set of drug safety products and

services — Intelligent Solutions-PV™, which helps clients to improve processes, procedures,

signaling capabilities, documentation, and proactive monitoring. Intelligent Solutions-PV™

facilitates compliance with Good Pharmacovigilance Practices (GPVP). The PV services

span across consulting for risk management plans, system implementation, validation,

business process outsourcing for medical writing and adverse event case processing.

Quality and Regulatory Compliance: We have an established track record supporting

clients in the development of quality system policies and guidelines, regulatory interpretation,

and the selection and implementation of enterprise IT systems that help support quality

control testing of raw materials, in-process and finished goods.  We work with clients across

the regulatory spectrum to build integrated compliance philosophy for Regulations including

but not limited to Sarbanes-Oxley (SOX), Health Insurance Portability and Accountability

Act (HIPAA), 21 CFR Part 11, and GxPs.  We are an implementation for many vendors and

we have an SAP certified solution specifically designed to address CAPA and complaints

management.

Computer Systems Validation: We offer risk management and regulatory compliance

efforts conforming to GxPs and 21 CFR Part 11 as integral components to our clients’

computer system validation approach. Our managed CSV center approach with lean

compliance and risk based principles help to reduce the overall cost of compliance.

Manufacturing and Supply Chain Solutions: We offer a gamut of services from supply

chain consulting to packaged application implementation and validation. We also offer

assessment, planning of manufacturing execution systems and associated control systems.

Our inventory risk liability dashboard and clear-to-build solutions on top of SAP platform

help customers in managing inventory aspects.

Life Science Analytics: Our differentiated Business Intelligence solutions like clinical

dashboard, Pharmacovigilance dashboard, Signal Intelligence PV™; annual product review

reports and sales analytics provide decision support across the life sciences value chain.

Product Engineering: Our product engineering group has extensive expertise in undertaking

end-to-end product development right from Mechanical Design, Electronic System Design &

Development and Application Development and all associated phases of regulatory document

preparation. The business unit has been associated with over 25 world-leading product

OEM(s), Tier-1 vendors and product companies across multiple domains in Medical devices

and Healthcare. Softorix has also expertise in Clinical Validation of the products.

Track Record for Client Success

Some of our representative engagements include:

Adverse Events Case Processing KPO service, for a pharmaceutical major

Sales and Marketing Analytics, for a major medical device manufacturer

Global ERP implementation, for a major medical device manufacturer

Compliance Remediation Program, for a large medical equipments major and

pharmaceutical major

Business Process Improvement for supply chain, manufacturing, sales

processes for a tissue cell manufacturer

Complaints management solution, for a medical supplies customer

Quality Systems consulting, for a pharmaceutical major

Mobility solution for Sales force automation for a pharmaceutical major.

MANUFACTURING, RETAIL & LOGISTICS

Overview

Manufacturing, Retail and Logistics: How Closer Integration of Business and Technology

Can Drive Better Business Outcomes

In today’s environment of slower economic growth, no sector may be impacted more than

manufacturing, retail distribution and logistics as companies face higher input costs, lower

consumer spending, and tight credit markets. But innovative business technology can help

enterprises achieve better business outcomes even –– in tough times.

First, technology can help you design, manufacture and maintain sophisticated products to

protect the top line. Second, technology can help orient the business's operations to ensure

that the enterprise always exceeds customers' expectations. Third, technology can help you

achieve superior command of the enterprise-wide cost structures.

How Softorix can help

For the last three decades, Softorix has helped Global manufacturing, retail and logistics

companies navSoftorix through the business challenges and leverage technology to achieve

superior business coordination, maximize production performance and create customer value.

Our unique Integrated Technology-Operations (iTOPS) approach offers a business outcome-

based model thus adding certainty to the clients’ business; enabling them to derive maximum

value at increasing business efficiency levels. The iTOPS approach means a ‘one view’ on

our clients’ technology and operations, which helps in following a synergistic approach to

achieve business benefits. In addition, our unique Concept2Consumptionbusiness lifecycle

model helps enterprises effectively deploy a sound business strategy, which addresses the

critical business requirements across the entire product lifecycle.

Our Micro-Vertical Framework is based on Softorix unique Concept2Consumption business

lifecycle model, covering three distinct lifecycle phases:

Concept2Manufacturing (C2M)

Manufacturing2Distribution (M2D)

Distribution2Consumption. (D2C)

The Concept2Consumption framework takes full advantage of all existing capabilities and

strengths of Softorix across all areas, including technology & innovation, product

engineering, enterprise solutions, systems integration, application development, business

process outsourcing and infrastructure management etc. Moreover,

the Concept2Consumptionframework is highly tailored towards industry Micro-Vertical

objectives, creating solutions and services targeted to the specific industry sectors. Finally, it

is also supported and enabled by thought leadership, solution platforms, frameworks,

experience, reference-ability, and value creation.

MEDIA & ENTERTAINMENT

Overview

The Media & Entertainment industry is uniquely characterized by the growth of immense

variety of infotainment delivery channels, each having different characteristics, market

requirements and customer preferences. Media conglomerates need technological solutions to

cross-leverage their assets, enable innovative business process, and enhance the transparency

of revenue streams.

How Softorix Can Help You

Our unique Integrated Technology-Operations (iTOPS) approach offers a business outcome

based model thus adding certainty to the clients’ business; enabling them to derive maximum

value at increasing business efficiency levels. The iTOPS approach means a ‘one view’ on

our clients’ technology and operations which helps in following a synergistic approach to

achieve business benefits.

Softorix has over 10 years of experience in the Media & Entertainment Business Industry

having rich process and technology consulting experience. We have a strong relationship

with Global Media Conglomerates and have provided Media & Entertainment solutions to

several top-tier companies in the areas of broadcasting, online gaming, publishing and

content processing. The figure below depicts our domain and service capabilities in the

Media & Entertainment sector.

Our broad portfolio of focus segments in the industry encompass:

Digital Asset Management

IP Rights Management

Digital Media Content Publishing Platform

Social Networking Platform

Campaign and Viral Marketing Platform

Sales and Marketing Analysis

Web Content Management Solutions

Viewership ratings and Research 

Program Production Planning & Management

Affiliates Management

Native Mobile Application development

Cross Platform Mobile Development using HTML 5, CSS, & JS

User Experience Design (UXD)

Media Information Services:

This has been envisaged as a horizontal across the micro verticals and cross sections into core

Media areas like Ratings & Research, Sales & Marketing (Ad sales, DVD sales, Sales

Analysis), Data Analytics (Warehousing & Mining). These services include:

Finance (Budgeting, Revenue Mgmt, Billing)

CRM (Surveys, Loyalty etc)

Supply Chain Management (Forecasting, Home Video)

Office Automation (ERP)

Physical Asset Management

IT Architecture & Infrastructure are also a part of this horizontal)

COMMUNICATIONS & UTILITIES

Overview

The need for business transformation for communication service providers has never been

greater than before. With a rapidly changing business landscape in communication services, it

is necessary for service providers today to establish their brand as the best in the market and

at the same time transform their systems to support and launch new services continuously

across multiple channels of communication.

In this competitive landscape, Softorix is helping communication providers gain new agility

in responding to change, with a communication practice that blends industry knowledge,

targeted services, technology and functional expertise with a proven global delivery model.

Consolidation, deregulation, new technologies, competitive pressures and new customer

service demands affect the Utilities industry on a daily basis. To maintain leadership, major

Utility companies must differentiate themselves by proactively exceeding customer demands

and lowering operational costs, while increasing customer satisfaction and shareholder value.

Across the US, UK, Germany and Australia, Softorix provide IT consulting, solutions and

services to numerous leading energy companies, utility providers and independent software

vendors (ISVs) serving the industry. We enjoy strong relationships with large utilities and

product companies that provide business critical solutions to utility companies worldwide.

For example, one of the largest utility companies in the US is our significant client.

SERVICE OFFERINGS

Integrated Technology and Operations (iTOPS)

Softorix iTOPS framework is a way to deliver standardized IT/BPO services to customers. It

leverages the principles of product standardization in the manufacturing sector. The following

are key elements to iTOPS

Define the right parameters for the service.

Develop the right combination of technology, process and people to consistently meet

the quality and cost specifications.

Many times, companies find it difficult to invest in new technology and process improvement

either due to high costs or lack of scale. These customers realize limited benefits from

business process outsourcing. This is where iTOPS solutions deliver dramatically improved

results. Softorix makes the upfront investment in building technology and process platform.

The clients pay only for using the infrastructure, much like paying for electricity or cooking

gas that we use in our homes.  For example, a client sourcing mortgage services typically

pays us only for the number of loans funded, which is the desired result.

Although the iTOPS concept is the same across all solutions, its implementation varies across

solutions. The iTOPS framework for a process consists of best-in-class people, process and

technology.

This unique combination of iTOPS framework and ‘Pay-for-Results-Only’ pricing model

delivers significant benefits to our customers:

Reduces risk from demand variation – All enterprises carry a certain degree of risk

inherent in the business due to demand variation. This variability can lead to too much

or too little capacity to match demand. While excess capacity leads to higher costs, a

lack of capacity can result in a loss of business. The iTOPS solutions can be ramped

up or down in tune with the market demand. The flexibility means that while our

clients do not lose an order due to lack of capacity, they do not overspend for excess

capacity.

Reduces technology risk – In a typical outsourcing arrangement, the client carries

significant risks associated with the investment in selecting, implementing and

managing the right technology. The iTOPS based solutions insulates the clients from

this risk. We have made substantial investments to ensure best-in-class technology

and processes for our clients.

Delivers predictable results and cost with ‘Pay-for-Results-Only’ model – Our

customers pay us only when we deliver results or business outcomes. This ensures

that our incentives are aligned with our customers’ incentives.

Delivers a truly variable cost structure to better manage clients' business – Every

business manager worries about how much capacity and what skills are needed to

meet the market demand. This includes number of employees, technology resources

and infrastructure. This capacity, while meeting the demand, also results in a fixed

cost for the company. 

For example, a mortgage company may plan to fund 100 new loans in a month.

However, it may end up funding fewer loans depending upon the actual demand. In a

typical in-house or outsourced model, the company will have to incur a fixed cost for

100 loans, even if the actual number of loans funded is lower than planned. With

iTOPS, the customer pays only for the actual number of loans funded, not a fixed

carrying cost needed for 100 loans thus delivering a truly variable cost structure for

our customers.

Eliminates management overhead and headaches in managing the outsourced

relationship. Our clients do not have to spend time and energy to ensure that they get

value for money, since they no longer need to worry about the effort and resources

required to run the process. That responsibility is now shifted to Softorix with the

customer executives only tracking the business outcomes they want from the process.

With our outcome-based pricing approach enabled by iTOPS solutions, we deliver truly

transformational solutions with significantly higher value to our customers.

IT Services

Customer Interface Systems

A continuous loop of feedback between the Customer and the delivery systems holds the key

to the highest levels of customer satisfaction. The ability to extract intelligent information

from customer interfaces, besides a quicker response, holds the key to competitiveness.

Softorix provides a comprehensive set of offerings in the area of customer interface systems.

Customer Relationship Management Systems

These systems provide feedback to any forecasting and other forward-looking applications,

besides bringing down the costs of customer acquisition. Softorix CRM services have added

value to the businesses of a variety of clients: from manufactures of consumer goods to

manufacturers of communication equipment. more...

Order and Sales Management Systems

Order management impacts customer acquisition and order fulfillment. Manufacturing

organizations thus look forward to reducing the inquiry to order and order to cash cycle

times. These needs demand that systems be flexible, configurable and user-friendly. Thus the

interfaces of order management systems are getting simpler but their complexity is

increasing. Softorix offers the following services in the area of Order and Sales Management:

Development of bolt-on order management applications and their integration with

supply chain networks

Development of machine-to-machine and non-traditional interfaces that are driven by

VMI needs of buyers

Technology services that cater to mobile staff and facilitate entries by different

entities such as wholesalers, sales agents, selected customers, other agents, or even the

general public.

Wireless and mobile applications for hand-helds.

Executive Information Systems

The need for zero latency organizations has driven the generation of real-time analytical

solutions and the execution of business decisions with immediacy. This needs visibility

across the value chain from the shop-floor to the COO's cockpit. Softorix services in the

space of Executive Information Systems comprise: more...

Development of bespoke applications that focus on productivity improvement and

enhancing asset utilization

Development of applications to track order-to-cash cycles

Extensive report generation for operational metrics

Development of dashboards for rapid analysis and decision-making.

Application Development: Softorix application development practice offers a suite of

methodologies and frameworks supported by deep domain and technical expertise that

provide enterprises the best balance in terms of cost, agility, and quality for building

applications that meet business requirements. Service offerings include application design

and prototyping, and delivery and maintenance with the promise of cost optimization, agile

delivery, and multichannel engagement. 

Application Management: Softorix offers the entire gamut of application management

services including application maintenance, portfolio rationalization, legacy modernization,

migration, and IT transformation. This is supported by tools that can measure and

demonstrate return on investment (ROI) and improve quality of service through processes

and activities like Service Level Management (SLM), Capacity and Availability

Management, Information Security Management (ISM), financial management, and demand

management.

Verification and Validation: Softorix depth of software development knowledge coupled

with considerable industry experience, a proven testing methodology and 24x7 global

delivery testing model helps reduce costs up to 50 percent and significantly shorten delivery

schedules, resulting in faster time-to-market and optimum ROI. Softorix offers expertise in

the areas of Software Quality Assurance strategy and process improvement, test automation,

test planning and execution, and test base maintenance. 

IT Consulting: Softorix IT consulting services practice helps enterprises position their IT

strategy as an integral part of the overall business strategy and thereby optimize their IT

investments, increase agility, enable top line growth, and increase customer satisfaction.

Softorix adopts an analytical approach to help enterprises transform their enterprise IT

architecture with focus solely on business outcomes. 

Enterprise Application Solutions: Enterprise Application Solutions like ERP, CRM, SCM,

and ECM are a pre-requisite to newer business initiatives and strategies. Softorix offers

expertise across the entire gamut of packaged application services right from package

evaluation, selection, implementation, post-implementation support and development, version

upgrades and Master Data Management services. 

Infrastructure Management: Softorix Infrastructure Management Services (IMS) practice

provides end-to-end infrastructure services including proven IT infrastructure assessment,

desktop management, infrastructure outsourcing, data center operations, database

administration, managed services and operations, professional services, and a comprehensive

range of flexible solutions across domains and technology. Softorix has the breadth and depth

of knowledge to successfully manage complex infrastructure requirements and help

enterprises achieve cost efficiencies and accelerated time-to-delivery. 

INFRASTRUCTURE MANAGEMENT SERVICES

Overview

In today's volatile business world, enterprises face significant challenges in scaling and

managing their global IT infrastructure. To meet these challenges, Softorix offers focused

solutions in core infrastructure areas for building and managing the enterprise IT

infrastructure comprising lifecycle services in datacenter management, desktop management,

database administration, and web operations. Softorix’s domain expertise spans a diverse set

of systems and technologies within an organization's enterprise IT infrastructure.

Enterprises can achieve cost efficiencies and accelerated time-to-delivery by leveraging

Softorix's robust global delivery model, proven methodologies, standardized tools and mature

processes for enterprise infrastructure management services (IMS). Softorix offers focused

solutions in core infrastructure areas and leverages its proven IT infrastructure assessment

tool and methodologies to design solutions that are closely aligned to the client's business

strategy.

Our comprehensive, industry-leading portfolio of infrastructure management services

guarantees high reliability, round-the-clock availability, remote manageability, and optimum

scalability. Our domain expertise spans diverse set of systems and technologies. Client's can

leverage Softorix's offshore service delivery centers to avail proactive and cost-effective

solutions and gain quick return on IT infrastructure investments.

Voice-based Services

Softorix provides a wide range of Customer Interaction Services (CIS) tightly integrated with

infrastructure management services, enterprise applications services, and product engineering

services. Our single point sourcing solution addresses 24x7 multi-service, multi-lingual,

multi-location, and multi-channel support service requirements of leading global companies.

Led by our state-of-the-art iTOPS model, we aim to consolidate clients’ discrete technical

and customer support model to a centralized delivery model ensuring cost-optimization and

standardized customer experience. We leverage our global delivery centers to provide our

clients with multi-lingual support in English, German, French, Spanish, Japanese, Chinese,

Italian, and Mandarin.

Our state-of-the-art Voice and Data facility is spread across 500,000 sq. feet with a capacity

of over 5,000 seats. The facilities are connected using high-speed links and media with built-

in redundancy to ensure fail safe operations.

Key Differentiators

Single Window Clearance Service

Integrated IT-CIS delivery framework to provide end-to-end support services

Global delivery centers to provide  support services in multiple languages

Ability to integrate technical and functional capability to deliver support services by

leveraging our large pool of qualified talent with specialized skills set

Business transformation led strategy that includes consolidation, standardization and

functionalization capabilities, and operating model redesign

Cost reduction with ongoing productivity enhancement

ITIL framework and platform-based service delivery.

Transaction-based Services

Softorix provides a comprehensive suite of business process outsourcing (BPO) and

knowledge process outsourcing (KPO) services. We help clients streamline operations,

reduce costs and enhance business efficiencies through global sourcing. We have extensive

experience and insight from consulting, migrating, and executing thousands of large and

complex business functions and processes in a global delivery framework.

Our approach to delivery of 'Integrated IT-BPO Services’ combines consulting, technology

and business processes outsourcing capabilities to provide superior business solutions to

clients. Leveraging a flexible global delivery model, mature processes, and secure

infrastructure, we drive business outcomes as per pre-defined SLAs.

Chosen as the trusted partners by global Fortune 1000 companies, we are   delivering a wide

range of BPO and high-end KPO services. We work as an extended arm of our clients’ in-

house operations, leveraging multiple global delivery centers across India and mailroom

operations in the USA.

Key Differentiators

Demonstrated expertise in BPO and KPO

Integrated BPO and IT solution to address holistic requirements

Four-tier global delivery model with onsite, onshore and nearshore delivery centers

Large pool of qualified talent with specialized skill set

Transformation-led strategy that includes centralization, standardization,

functionalization and operating model redesign

Multi-lingual back office services

ISO 27001 and BS7799 certified; HIPAA and SAS 70 compliant.

IT SERVICES

APPLICATION DEVELOPMENT

Overview

In the post recession era, managing end-customer relationships to drive revenue growth is a

priority for enterprises worldwide. Technology is the enabler that can improve customer

satisfaction and create competitive differentiators. Meeting unique customer needs, however,

calls for tailor-made technology solutions that can improve operational efficiency, define

customer-centric processes, and enable competitive differentiation. Softorix addresses this

enterprise requirement through its custom application development services.

Softorix enables enterprises operating in a dynamic business environment to stay competitive

by equipping them with custom-built applications that address functional gaps within the

existing IT infrastructure and/or make their systems more responsive to specific business

requirements. The company’s expertise and capabilities has fetched it several industry

recognitions. The Black Book of Outsourcing ranked us  among the Top 15 'Best Managed

Global Outsourcing Vendor of 2009' in its annual Client Experience Survey. More recently,

industry analyst IAOP listed us  among the 'Best 20 Leaders in Financial Services

(Insurance)' in its 2010 Global Outsourcing 100 list.

How Softorix Can Help You

Softorix has adopted and gained considerable expertise in agile development methods to

ensure that clients benefit from productivity improvements especially in terms of increased

flexibility to respond to changing requirements. Additionally, Softorix helps organizations

maximize their return from an Agile transition through its proven Change Management

methodology that helps enterprises smoothly traverse the cultural shift required  by such

process changes. In the traditional arena, Softorix offers a suite of methodologies and

frameworks which when combined with its vast domain and technical expertise provide the

best balance in terms of cost, agility, and quality for building applications that meet business

requirements.

Softorix are committed to deliver  the following benefits to its clients:

Improved productivity year-on-year with immediate and near-term cost saving

benefits

Improved response to  unpredictable demand and managing capacity variations in

application development using our Variable Build Model

Speed-to-market

Greater cost savings via efficient and distributed service offerings and delivery

models

Improved process efficiency and resource optimization

Faster development cycle with greater visibility into the development process

Center of Excellence for niche technologies  and domain areas

WEB TECHNOLOGY SOLUTIONS

Overview

A little over a decade after the Web became mainstream technology, it has transformed the

way companies do business. From procurement to payment processing, Web-based

eCommerce solutions are creating new opportunities, streamlining processes and integrating

operations. In the past few years, the Web has opened new opportunities apart from doing

eCommerce on the Web, like social networking sites, eLearning applications, etc. The right

partner — one with proven expertise in extending business processes to the Web can help

you maximize process improvement and operational savings that can be attained from

implementing Web solutions.

Softorix’s eBusiness consulting solutions deliver measurable value, incorporating a broad

range of technologies. We provide high-performance eBusiness and eCommerce solutions to

help our clients provide the high levels of quality and service required for competitive

differentiation. We have helped leading global corporations successfully launch eBusiness

initiatives.

We build and implement end-to-end e-Business services and solutions that seamlessly

integrate with diverse business applications. For example, Softorix’s portfolio of successful

Web projects includes Web Portals, Social Networking sites, Customer relationship

management applications, content management and Workflow solutions, eLearnings portals,

storefronts, integration with back-end applications, Web-enabling of legacy applications, and

ERP systems integration with Web Applications.

Our expertise spans a wide range of industries including insurance, financial services,

manufacturing, telecommunications, retail, energy and utilities. Softorix’s comprehensive

suite of eBusiness services and solutions includes:

Architecture Services

SOA Consulting Services

SAAS Services

Portal and Content Management

Web 2.0

Knowledge Management & Enterprise Social Networking

Workflow and Business Process Management

Verification and Validation Services

Enterprise Value Chain Integration

Performance Engineering and Enhancements

Security and User Management .

Our Web solutions bring together expertise in middleware integration, application servers,

portal development frameworks, and content management solutions, on the latest technology

platforms such as Microsoft .NET and J2EE.

ENTERPRISE MOBILITY SOLUTIONS

Overview

Getting the ‘right information’ at the ‘right time’ to the ‘right people’ at the ‘right place’ has

never been more important. This need for seamless access to information anytime and

anywhere is driving the adoption of Enterprise Mobility across industry

verticals. Organizations are looking at Enterprise Mobility as a lever to improve operational

excellence and efficiencies, reduce cost, and enhance customer experience. To achieve these

goals, they are mobilizing their existing enterprise applications and also rolling out new

mobile applications targeting employees, partners and customers.

Even as Enterprise Mobility entices business leaders, the path to achieve benefits promised

from it, is full of challenges. Some of the key challenges are:

Creating an enterprise-wide mobility strategy

Selecting an application delivery approach

Creating a technology ecosystem from a wide spectrum of evolving technologies.

How Softorix Can Help You

Our Enterprise Mobility Technology Lab continuously explores rapidly evolving mobility

technology options, with a vision to help our customers leverage them for business

advantage.

Organizations can leverage Softorix’s technology and domain expertise to successful

implement their Enterprise Mobility vision. We can help organizations with our:

Consulting framework  based approach and domain expertise to formulate an

enterprise-wide mobility strategy

Methodologies to select an application delivery approach

In-depth understanding of the rapidly evolving mobile technology for creating a

futuristic technology ecosystem

Expert teams to implement, manage, and update your mobility infrastructure.

Track Record for Client Success

Softorix has leveraged its vast domain and deep technology expertise to deliver a large

number of mobile applications for its high-end clientele. Some of our recent work includes:

Mobile enablement of the ‘AS400 based sales and delivery system’, for a large

beverage manufacturing company

iPhone application for ‘transformer KPI monitoring’, for a Fortune 10 conglomerate

Mobile application for ‘bucking calculator’ for a leading lumber manufacturer

Mobile enablement of the ‘field force automation’ solution, for a leading

manufacturer of elevators

Web-based mobile application for a large consumer products company.

Open Source Software Services

Overview

Open Source Software (OSS) continues to be one of the most viable and leading

levers for cost optimization. The overall adoption trends and economics around OSS

confirm that this technology is making significant headway as an IT Platform even for

mission-critical business applications. Some of the key drivers for adoption of OSS

solutions include:

Substantial reduction in total-cost-of-ownership of proprietary solutions

Significantly lower support costs compared to proprietary software

Increased agility through shorter development time and faster time-to-market

Vendor independence and flexibility

Open standards and open development process

Increased innovation opportunities.

However, the challenges faced in a safe, secure and gainful adoption of OSS include:

Need for well-defined policies and a robust governance model at an organizational

level

Integration and interoperability with commercial and/or open source products

Need for no compromise on account of OSS licensing issues linked to organization’s

IP

Security compliance

Product viability and sustenance

SLA-driven product support.

How Softorix Can Help You

At Softorix, we have developed a deep understanding of the OSS technology and of

the typical issues faced by enterprises while considering OSS adoption. Softorix has

identified the key areas in which  enterprises can benefit from the adoption of OSS

technology, and has developed proven capabilities in these areas. Leveraging its vast

IT experience, Softorix offers OSS expertise in the areas of Portal, Content

Management & Collaboration (PCC), Rich Internet Applications, Service Oriented

Architecture, Workflows and Business Process Management, Mobile Computing,

Distributed Computing, Business Intelligence and Application/Web Servers.

Track Record for Client Success

With its impressive domain and technology expertise, complemented by its strong

OSS technology partnership base, Softorix is well-armed to ensure safe and secured

adoption of OSS at an enterprise level, to its global clientele.

ENTERPRISE INTEGRATION

Enterprise Integration

To keep up with the fast pace of business and escalating customer demands, organizations

must have the agility to respond quickly to change. However, doing so requires an enterprise

architecture that allows information to flow seamlessly between departments and across

geographies. That's easier said than done in most companies, where information "silos"

caused by legacy applications and a diverse IT architecture prevent smooth information flow.

Softorix's Enterprise Integration practice provides a structured information processing and

delivery framework that has helped leading global organizations break down information

barriers across the enterprise. Our comprehensive suite of Enterprise Integration services

delivers an end-to-end solution that addresses the four critical elements of business

operations: business, people, process and IT.

Our Enterprise Application Integration solutions are designed to deliver measurable results

and rapid ROI, and strike the right balance between business and IT needs. Using an end-to-

end, Modeled-to-MeasureTM approach that customizes our Enterprise Integration solutions,

we have helped many companies build integrated business practices that span organizations,

people, systems and applications. The Modeled-to-Measure methodology makes it easy to

propagate standard business procedures and information across an organization's value chain,

to better leverage the value of Enterprise Integration investments.

Softorix offers Enterprise Integration services in three areas:

Enterprise application integration (intra-enterprise)

B2B and B2C integration

Legacy integration.

Enterprise application integration projects can be extremely challenging. We have established

an impressive track record of delivering proven integration and e-business services. Our

integration technology expertise includes middleware products, applications and tools, and is

complemented by in-depth knowledge of ERP, SCM, CRM, SRM, data warehousing and e-

commerce.

In addition, Softorix has forged strategic partnerships and alliances with leading application

and technology vendors including IBM, Oracle, SAP, webMethods and Sun, further

strengthening our integration expertise. All together, we put our exceptional expertise,

alliances and methodologies to work for clients, delivering comprehensive enterprise

integration solutions tailored to meet business-specific goals.

BUSINESS PROCESS MANAGEMENT

Overview

In the new era of business transformation, an increasing number of enterprises are looking at

re-orienting themselves into a process-centric customer-focused organization. This paradigm

shift has led to the evolution of Business Process Management (BPM) as a principal

management discipline to enable strategic planning of business goals, driving process

improvements and innovative application of technology for greater agility.

However, BPM systems are no “silver bullet”; also, it is not just about the process. The core

BPM philosophy dwells on the synergistic balance between people, processes and technology

to drive improvements, maximize value and enhance business performance through cost

reduction, increase in productivity, and better adherence to regulatory & compliance norms.

It is slowly becoming transformative and universal in its appeal.

Softorix, through its dedicated BPM Center of Excellence (CoE), brings together the right

mix of functional expertise, best practices, frameworks, methodologies, and product expertise

to provide end-to-end BPM services and solutions to its customers. Softorix has pioneered in

partnering with its customers to develop a well-defined BPM strategy & roadmap that is in

alignment with core business objectives.

We understand that delivering superior results requires excellent knowledge of cutting edge

technologies, processes and functions all the time. Our BPM CoE operates on a unique

model, to continuously research areas relevant to the BPM practice. Our methodologies are

based on a sound understanding of an organization’s Business Process Management needs,

maturity and their readiness for BPM adoption. We have collaborative teams to bring in a

good mix of domain, process and technical knowledge and ensure seamless implementations.

Our thought leadership and consulting capabilities ensure innovative approaches to drive

BPM adoption in myriad organizational landscapes.

 

Our deep technology capabilities are well complemented by our partnerships and alliances

with some of the leading product vendors in the BPM space: SAVVION, ORACLE, BEA,

IBM and Global 360 to name a few. This enables us to leverage the effective use of

technology to build holistic BPM services and solutions for our customers.

USER EXPERIENCE MANAGEMENT

Overview

Softorix’s User Experience (UX) CoE’s mission is to enhance user experience by partnering

with clients and users. We are therefore equipped with the skills to achieve the highest

standards of User Experience Management (UXM) with optimal usable solutions.

We ensure that no hurdles come in the way of users while achieving specific goals; we

understand “the art of getting un-noticed!” Users have nothing to do with which technology is

being used nor do they wish to understand what the designers intended. They simply wish to

complete the task without really thinking too much. We enable exactly that fluency in an

effective and efficient way.

We have well-defined methodologies and a structured approach which excels in usage

centered techniques. We base User Centered Design (UCD) on a “usage” centered approach

and not just a “user” centered approach. We value the user’s feedback but prioritize usage

patterns to design. We value both the business goals as also the user’s comfort.

We have built in some key differentiators in our usage centered approach:

We care for, both, the business objectives and usage pattern

We adopt scientific methods and a structured approach

We carry out competition comparative analysis

We customize our strategy to meet business goals.

We understand that every problem is unique and deserves a tailor-made approach. We do not

enforce every client's challenges into the same rigid process.

We find and bridge the gap between application flow and what users expected. And

eventually when we are done, applications are much more intuitive and easy-to-use.

ERPOverview

Enterprises today are functioning as global value networks rather than monolithic entities.

This makes it imperative to stay connected with the extended enterprise ecosystem. 

Enterprise Applications facilitate the seamless integration of distributed enterprises and their

supply chains. While ERP systems have delivered proven value in streamlining enterprise

processes, organizations face the associated immense challenge of support, upgrades,

integration, change management, and controlling cost and schedule overruns. Hence,

organizations want to collaborate with mature IT service vendors who can drive the ROI on

their ERP investments in the form of business process improvement, productivity

enhancements, and contribution to profitability.

Softorix has helped many global companies successfully implement large, complex ERP

systems effectively through our end-to-end ERP services portfolio. Our extensive experience

in ERP implementation, ERP integration, and extending ERP functionality has helped us

develop capabilities in architecting scalable and adaptive customer solutions, which support

incremental enhancement with built-in modularity. As a result, our clients have access to

real-time business information that is intelligible and useful across the enterprise.

Our ERP implementation and ERP integration methodologies speed time-to-value delivery

for a number of reasons, including their incorporation of the right analytics for real-time

decision-making. Softorix's ERP implementation solutions also seamlessly integrate

applications across disparate platforms and technologies, to increase the value of IT

investments, and enhance productivity and profitability.

Softorix's partnerships with leading application vendors give enterprise clients access to

expertise that builds competitive advantage quickly. Our core ERP implementation practices

include SAP, Oracle, PeopleSoft and J.D. Edwards. We offer ERP consulting across

functional boundaries including Logistics, Finance, Costing, and Human Capital

Management among others.

Our ERP services expertise includes both packaged suite implementation and the integration

of diverse and distributed application portfolios - within and across the extended enterprise.

We support customers across the entire range of the application life cycle, from package

evaluation through implementation, to post-implementation support.

SAP Expertise

Softorix leverages its long experience in delivering value to global organizations and deep

partnership with SAP to help organizations meet their business challenges heads on. In our

endeavor to help our clients drive maximum return on their SAP investments, Softorix has

forged strong partnership with SAP including,

Certified Global SAP AMS Partner;  SAP Services partner; xAPPS ramp up partner

SAP Consulting Partner in US; SAP Partnerships in Japan & India

Go-To-Market Solution Alliance in across multiple industry verticals

Softorix delivers services across the SAP spectrum including SAP consulting, SAP

implementation, SAP integration and post-SAP implementation services for our customers.

Softorix's SAP Support services cover the entire SAP systems spectrum — spanning from

configuration set up, customization/enhancement of existing SAP functionality, and post-

SAP implementation support, to Business Process Analysis (BPA)/Gap Analysis and

Business Process mapping.

Our proven SAP integration capability enables seamlessly integrated solutions that increase

the value of technology investments.

Softorix's SAP implementation and SAP consulting expertise includes Finance and Costing,

Logistics, Manufacturing, Sales and Distribution, Plant Maintenance, and Human Resources.

Within the SAP practice, Softorix teams specialize in building data warehouse, supply chain,

and procurement solutions configured around SAP's New Dimension products like BW,

APO, CRM and SRM.

Softorix maintains a resource pool of experienced professionals, consultants, solution

designers and developers. This high caliber staff is backed by proven end-to-end project

execution methodologies. Softorix's focused Delivery Center and skilled resource pool

ensures scalability, while a well-established onsite-offshore execution model delivers cost

effective solutions for clients.

A dedicated Electronic Data Interchange (EDI) group delivers solutions for many EDI

standards including Tradecom, Edifact, and ANSI, built on popular third-party products like

Gentran, Mercator, and GEAI. In addition, Softorix is proficient in developing real-time

application integration frameworks around SAP using MQSI, webMethods, and TIBCO.

Oracle Service Offerings

Softorix offers a comprehensive range of Oracle implementation services like Oracle

application development, Oracle testing and Oracle reporting across the Oracle E-Business

Suite, PeopleSoft and JD Edwards. We have executed over 250 Oracle projects over the last

decade for customers across industry verticals like manufacturing, retail, distribution,

banking, financial services, insurance, communications, telecom, hi-tech, travel, life sciences.

We offer a complete range of services from ERP assessment, enhancements, and

customization to global rollouts and multi-year application support supported by strong

domain and functional consulting support. Several Fortune 500 clients have been leveraging

out Integrated Technology and Operations (iTOPS) delivery model to gain year on year TCO

reduction, align IT infrastructure with business processes, and continuously improve service

delivery.

Softorix Oracle Service Offerings and Capabilities

Infor ERP LN / BAAN

Softorix has over a decade of specialized experience in delivering Infor ERP Baan (formerly

Baan ERP) solutions and offers diverse services covering functions like supply chain, trading,

and distribution to numerous clients across multiple industry segments including

manufacturing, automotive, and high-tech electronics.

Softorix offers support for an exhaustive portfolio of Baan applications right from Triton,

Baan IV, Baan V to Infor ERP LN. Our expertise covers the entire Baan application lifecycle

spectrum including implementation, integration, optimization, automation, country-specific

localization, and maintenance among others. We maintain a resource pool of experienced

professionals, consultants, solution designers and developers who are complemented by

proven end-to-end project execution methodologies.

Our focused delivery centers and skilled resource pool ensures scalability, while a well-

established onsite-offshore execution model delivers cost-effective solutions for customers.

Some of the benefits that we bring to the table include:

Consultants with sound functional expertise and good technology focus

Vast experience with implementation, enhancement, and reinforcement projects

Repository of technical expertise and know-how from numerous supply chain

integration engagements using Electronic data interchange (EDI) and business

integration solutions

Robust archival, small version upgrades, and performance tuning services

Sound understanding of country-specific taxation and statutory requirements.

Overview

For companies in all industries, the task of finding, acquiring and retaining customers is a

bigger challenge than ever before. Businesses must make the most of information available

via customer interactions by systematically obtaining, maintaining and sharing it across all

customer touch points. To maximize returns from their customer relationships, and the

customer information they acquire, many organizations are adopting industry-accepted

business models and best practices.

However, ensuring a successful CRM Implementation requires extensive knowledge of the

industry, and technology solutions available in the market.

Softorix leverages its CRM implementation and CRM integration expertise to help customers

extract maximum value from CRM investments and make the most of customer interactions

and relationships. We provide CRM consulting services to help clients adopt appropriate

industry-specific CRM best practices, which can be incorporated into scalable packaged

applications, hosted solutions, and custom-built applications.

Most of all, we help you navSoftorix through the technical and organizational challenges for

CRM implementation, CRM integration, and application care and lifecycle management to

speed time-to-value and enjoy lower total cost of ownership.

Softorix has gained world-class CRM implementation expertise by partnering with global

clients in diverse industries — including high-tech and manufacturing, consumer goods,

telecommunications, insurance and financial services — to execute CRM initiatives. As a

result, we give our CRM clients the advantages of:

Domain experience

Strong relationships with leading CRM solution vendors, including Siebel Systems,

SAP, SalesForce.com and Microsoft. Proven expertise in Pega Chordiant solutions.

Proven deployment and change management methodologies

Suite of in-house tools.

Our value-added services include:

Enterprise CRM Consulting

CRM Implementation

CRM Integration

Upgrade and Migration

Application Care .

SUPPLY CHAIN MANAGEMENT

Overview

A highly competitive global business environment has forced companies to respond rapidly

to changing business demands – the effects of which ripple across entire ecosystems of

customers, partners and suppliers. To manage change with increased agility, companies are

looking for new ways to optimize their supply chain by driving down costs, reducing

inventories, and compressing cycle times in supply and distribution processes. A

robustSupply Chain Management (SCM) solution can enable rapid responses to change

across the extended enterprise by optimizing the flow of goods, services, and information

among internal and external business partners. A successful supply chain management

implementation can establish true collaboration between all partners.

We have years of experience in building and implementing end-to-end supply chain solutions

from leading ERP vendors and vertical application providers. Our supply chain management

consulting solutions seamlessly integrate supply chain operations with diverse shop-floor

applications and provide real-time integration with back-office ERP applications. Through

our supply chain management implementation practice, we have helped many clients fine

tune supply with demand.

We have cultivated deep ERP expertise in applications from leading vendors such as SAP,

Oracle, PeopleSoft, J.D. Edwards. We focus on integrating these packaged solutions via the

Web to build real-time collaborative frameworks that connect clients with their suppliers and

partners.

Proven Supply Chain Management Implementation Expertise

Numerous leading global corporations have tapped our supply chain inventory management

implementation expertise to create solutions across a variety of industry platforms. Our

supply chain inventory management implementation solutions have been market-proven in

large manufacturing organizations, characterized by disparate, heterogeneous execution and

planning systems. For these and other companies, we have enhanced the functionality of

previously implemented solutions, extracting new value from previous investments.

Our supply chain management consulting spans a broad range of application areas, including:

Evaluation & Implementation

Post-implementation

Maintenance

Reporting

Integration

Data Migration and Upgrade.

ENTERPRISE CONTENT MANAGEMENT

Overview

Most global enterprises have created terabytes of unstructured content comprising

documents, e-mail messages, videos, instant messages, Web pages, and more. Lack of

efficient management tools, however, prevent effective utilization of these valuable assets.

Additionally, it poses the threat of non-compliance to regulatory requirements. Management

of unstructured content thus has gained prime importance.

Softorix has proven experience and considerable expertise in building solutions with social

media and Web 2.0 features to ensure an enriching user experience. Some of the key

differentiators offered by Softorix include a sharp focus on business-specific needs, rapid

implementation methodology, solutions accelerators, tools, frameworks, deep domain

knowledge, proven technology expertise, and strategic alliances and partnerships in the ECM

space.

How Softorix can help you

Softorix's ECM services help businesses in adopting and managing a viable content

management strategy in line with their strategic objectives and goals. The seamless

arrangement of information leads to a highly collaborative environment, reduces operating

costs, improves data quality & transparency, and brings substantive and long running ROI

gains. Other benefits include:

Up to 30% reduction in document management costs

Reduced risks and better regulatory compliance

Assured productivity gains

Better utilization of skilled resources

Improved business process efficiencies

Business continuity due to constant availability of content.

Track record for client success

Softorix has executed over 400 projects and has around 10,000 person months of experience

in developing client portals and providing content management services.

Our clients include:

A large US-based mutual fund company

A large US-based beverage company

A large US-based insurance company

A leading US-based provider of insurance and other financial services

UK’s top retailer of mobiles and wireless products

The world’s leading company in hi-tech equipments.

CLOUD COMPUTING SERVICES

Overview

Cloud computing is among the leading disruptive trends and strategic technologies of this

decade that offers a new IT delivery model. Several recent new developments have made

security, risk management and governance in the Cloud more manageable, and hence opened

up new options for enterprises that want to leverage the Cloud. Enterprises stand to derive a

host of benefits from a smart and consistent Cloud strategy. Softorix can help you along your

transformation journey to Cloud enabled IT for addressing the challenges faced by you today,

namely:

Reducing Capital Expenditure (CapEx)

Adjusting to fluctuations in demand for computing resources based on dynamic

business conditions

Rapidly setting up technology stacks for IT projects to be delivered in critical

timelines

Maximizing utilization of computing resources, reducing their management

complexity, flexibly reusing computing resources across widely ranging needs of

multiple projects

Catering to high-end expensive IT infrastructure needs for which investment in

CapEx is not a practical approach for you. These include :

o Large scale compute resources for short-term experimentation or testing

o High performance computing resources for compute-intensive processing

o Distributed fault-tolerant environment for high availability and business

continuity.

Cloud provides several features that help to overcome these challenges:

It offers a variety of pre-installed, dynamically scalable computing and storage

infrastructure, platform and application software as a service

It is accessed on-demand from distributed locations using Open standards based

automated, self-service interfaces

It is charged on subscription or usage basis at low rates that benefit from economies

of scale

It is hosted on an optimized, fault-tolerant, highly scalable, secure infrastructure

Its management is automated and its complexity is hidden from users.

How Softorix Can Help You

We deliver end-to-end Cloud services from consulting, architecture, design, implementation

to management-monitoring to help you throughout the lifecycle of your Cloud adoption

initiative. We can extend your IT to a Cloud in public domain to satisfy your needs of

Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Application Software-as-a-

Service (SaaS), or help to transform your data center into a private cloud for internal use, or

implement and manage a hybrid cloud for you. We also deliver industry facing Cloud

solutions.

Our services enable you to gain several benefits:

CapEx Reduction and Dynamic Scalability: We take a consulting-led approach.

Through our Cloud Acceleration Program (CAP), we help you to make complex

decisions such as which of your applications to transition to Cloud, Cloud type and

vendor platform to be chosen, and provide a smooth roadmap for transitioning to

Cloud infrastructure that flexibly scales up or down as your demand varies and

reduces CapEx and procurement cycle time.

Business Focus and Speed to remain Competitive: Our Development/Testing on

Cloud (DToC) and Testing-as-a-Service (TaaS) offerings allow you to flexibly use

required pre-configured development / testing technology stacks on demand from

Cloud, and get you quickly started, reducing time-to-market, allowing focus on

business problems enabling business innovation in order to remain competitive.

Efficiency, Agility, Availability and Accountability: Our Private Cloud offering

enables transforming your data center or server rooms into Cloud under your control

for enterprise-wide use. It also enables optimal and flexible utilization of fault-tolerant

IT resources providing efficiency, agility, availability; and allows intelligence and

accountability to be provided for shared IT resource consumption by business users.

Risk Reduction: Our Unified Cloud Management and Monitoring offering enables

visibility, control of IT operation seamlessly across Cloud based and on-premise IT to

reduce risk.

Softorix Advantage

Leveraging our deep expertise, proven methods, frameworks, and multi-vendor alliances, we

accelerate, and lower the risk of, transitioning your IT to the best suited Cloud to derive the

above benefits.

Expert Team for Superior Solution: We have a team of trained-certified,

experienced Cloud Computing experts who continuously explore evolving Cloud

technology, develop deep skills through hands-on work in our Cloud Lab and by

networking with allied major Cloud ecosystem vendors. Our internal training

programs and Cloud Computing Community of Practice enable rapid generation of

Cloud Computing skills.

Proven Methods for Accelerated Delivery and Lowered Risk: We perform

structured delivery of services using accelerators tested in our Lab that capture our

expertise and best practices that combined with our global delivery model reduce your

risks and time in transitioning to Cloud. Our integrated technology and operations

(iTOPS) led delivery model ensures assured business outcomes.

Multi-vendor Approach for Best-of-Breed Technology-based Solution: We take a

multi-vendor approach to recommend a solution based on best-of-breed technologies

most suited to your problem and environment.

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