10 things that make software user-friendly - techrepublic

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ings that make software user-friendly - TechRepublic

//www.techrepublic.com/blog/10-things/10-things-that-make-software-user-friendly/[11/4/2015 4:50:53 PM]

TECH & WORK

10 things that make software user-friendly

A product that's difficult to figure out, inefficient to use, or poorly supported is not going

to win much of a user base. See whether you agree with these criteria for user-

friendliness.

By Jack Wallen | in 10 Things, September 15, 2010, 4:22 AM PST

0

Lately, I have touched a nerve with a few

TechRepublic readers regarding the issue of

user-friendliness — specifically, user-friendliness

2

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surrounding the Linux operating system. Of

course, this debate isn't limited to Linux. User-

friendliness can be applied to every operating

system, end-user application, proprietary in-

house application, and more.

But what makes an application user-friendly? Here are10 criteria by which you should be judging

everything you roll out to your end users, as well

as anything you might be using yourself.

Note: This article is also available as a PDF

download.

1: Simple to install

This applies to everything from operating systems

to browser plug-ins. Installation is the first point of

contact for users, so it had better be a friendly

process. Otherwise, they're going to be jaded the

second they begin using your tool. It doesn't

matter whether it's an operating system or a

single-client user application, the installation

should be simple and well documented. The second the installation becomes complicated,

users will bail and move on to something easier.

2: Easy to update

As with the installation, an application's update

process should be easy. If updates are complex,

users will more than likely skip the process. This

can often leave behind a trail of bad results, as

many updates patch security holes, memory

leaks, and other problems. Updates need to be

simple enough to ensure that users continue to

benefit from the hard work of the creators of the

software. When users don't update, thus

exposing issues, the software becomes less and

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less reliable and secure (as well as missing out

on new features).

3: Intuitive

Software is only as good as its GUI. If the GUI is

not well thought out and well executed, people

will have issues with using the product. A well-designed GUI can often overcome a less-than-

friendly underlying structure (or poor coding). But

don't bank all your hope on a good GUI — the

software still needs to work as expected!

4: Efcient

Not only should a piece of software work as

expected, it should also be efficient. It should be

optimized for specific architecture, it should have

all memory leaks plugged, and it should work

seamlessly with underlying structures and

subsystems. From the users' point of view, the

software should be an efficient means to

completing their jobs. Software should not get in

the way of completing a task, nor should it set up

any roadblocks for users. The efficiency of a

piece of software is tied up with its intuitiveness.

A good example is the change Microsoft made to

the Office interface. Switching from the standard

interface to the Ribbon interface caused end

users to waste precious work time simply trying to

figure out where features were located. This was

an inefficient (and inefficiently executed) design choice.

5: Pleasant, easy-to-navigate GUI

You might be thinking, "The Microsoft Office

Ribbon Interface is horribly NOT intuitive, but it

certainly is pleasant looking." However, the look

and feel of a GUI is a slippery slope that


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designers tend to tumble down. When a designer

opts to go with trends instead of what works, it

makes for an unpleasant experience for the end

user. Instead of going with trends, add your own

take on what is proven. The tried-and-true drop-

down menu design has worked for years but is

long overdue for an update — but this update should not come at the expense of intuitiveness.

A GUI's primary purpose is to make an end user's

job easier... and little more. If that can be

achieved with an edgier design, go for it. But if

your edgy design is counterintuitive and

inefficient, it fails the user-friendliness test.

6: Easy to remove Along with being easy to install and use, a piece

of software should be easy to remove. Without a

simple removal process, that software becomes

cumbersome. And cumbersome is not user-

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5/14



7: Doesn't need third-party software

One of my biggest problems with the Windows

operating system is that more often than not, it

requires third-party software to keep it running.

This third-party software comes in the form of antivirus, anti-spyware, and other protection-

based tools. Without these tools, your computer is

vulnerable to whatever the malevolent powers

that be want to throw at you. This is not user-

friendly, as it creates levels of complication that

most average end users can't deal with.

8: Easy to troubleshoot

No software is perfect. And when something goes

wrong with a piece of software, it's important that

the end user can call support and that support

can resolve the issue. If the software offers

nothing in the way of troubleshooting, how is the

end user or the administrator going to be able to

keep the software running? Windows 7 attempts

to help the user out when a program crashes and

does a fairly good job with it. In Linux, if you have

problems with an application, you can always run

it from the command line to see some of the

issues presented. There are also third-party tools

that can be used. But again, depending upon a

third-party debugging tool is not user-friendly.

9: Adheres to standards

Standards are created for a reason — to make

interconnectivity between applications or

hardware easy. Problems begin to arise when

developers do not adhere to standards. This has

never been so obvious than with Microsoft Office.

Microsoft has practically shunned the world of


6/14



universal standards in favor of its own standards.

This causes issues with other applications

communicating with its software. OpenOffice is

one office suite that does follow standards, but it

often suffers because Microsoft doesn't comply

with standards set by governing bodies. When

users are affected by a lack of compliance to standards, they'll face an unfriendly experience

trying to get their tools to communicate with tools

that do follow standards.

10: Effective error handling

What happens when a piece of software

encounters an error? Does it just go away without

warning? Does it try to rectify the issue? Does it

simply time out and then go on about its

business? When a program comes across an

error, it should make the error known, at least to

the developers. It's not the end users'

responsibility to report bugs, but giving them the

option to report bugs can go a long way toward

helping that software improve. When a program

runs into an error and simply bails without

warning or recourse, users are left with their eyes

bugged out and their hands in the air. At least let

users know there was a problem and what they

can do to help solve it — such as sending a bug

report to the developers.

How do you dene user friendly?

Do these criteria fulfill your idea of what makes for

a user-friendly software experience? If not, what

would you remove or add to this list? Share your

thoughts with your fellow TechRepublic readers.


7/14



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Sep 22, 2010 Alchemist-Joat

Intuitive is great. However, there needs to be documentation. Of course this documentation needs to explain the features and how to use them. What is very important (and what seems to be missing from much documentation) is the documentation also needs to explain why one would want to use the features and how any feature interacts with other

features.

Sep 22, 2010Excelmann

1. I can use my keyboard to navigate the entire app as well as execute any and all commands-- not in a fits & starts mode of constantly having to go to the pointing device. There is no reason I should ever have to use the pointing device unless I choose. 2. Web apps should allow you to go back easy and

effortlessly.

Sep 20, 2010 john3347

This list is accurate and should be read and absorbed by every developer in the world. Of these items, the 5 MOST IMPORTANT - and also most ignored - are intuitive, intuitive, intuitive, intuitive, and INTUITIVE! One step should logically and intuitively lead to the

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next and the user must not need to rely solely on memory to know how to "find" whatever they are looking for or wishing to perform within any application. Developers quickly lose sight of their audience when they begin to write applications aimed at impressing the user with how smart the developer is, instead of making the application intuitive and easy to learn and use.

Sep 20, 2010kishorebarik26

Nice Idea

Sep 18, 2010NickNielsen

I just purchased a new USB hard drive, a WD My Passport SE. 750 GB for under $100 (prices sure have

come down, but that's another discussion). I connected it to my PC the same way I have connected all the other external USB drives I have, and am suddenly faced with Windows' New Hardware Wizard. WTF? I need to install drivers? Yes, I do, because WD has a virtual CD on the drive that wants to manage it for me. What's with this? I bought a storage device! I don't need it to manage my backups or anything else! All I wanted it for was to archive some older (larger) files! The most user unfriendly part came as part of the driver installation: a) the instructions for installing the drivers gave a procedure that couldn't be followed; b) the drivers weren't in the location specified; and, c) installing the drivers also installed a startup app...that broke Windows. When I rebooted, I got an error: "We are unable to load your profile. You have been logged in to the default profile. Insufficient system resources to complete the requested action." (or words to that effect) Login took 10 minutes. Thought about it, fired up CCleaner, checked the startup keys, killed the new app, rebooted, and everything was fine. I finally found a way to turn off the virtual CD, but that stinkin'

partition is still on the drive and I want it gone. But, by that time, I had already copied over 100GB onto

the new drive. One of these days, I'll have enough free space on a couple of other drives (and the time) to empty the new one. Once I have an empty drive, the next step is [pre]dd.exe if=/dev/zero of=\\? \Device\Harddisk2\Partition0 bs=1M --progress[/pre] followed immediately by [pre]dd.exe

if=empty_dos_table.mbr of=\\? \Device\Harddisk2\Partition0[/pre] Take that, WD!

edit: )


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Sep 17, 2010nikunjbhatt84

the 7th point: Doesn?t need third-party software, seems awkward. if a particular software is made for a particular task, the developer can not provide facility to protect the software from malwares. it is the user's responsibility to keep their devices and OS malware free by anyway. microsoft has created some called "standards", and now it has opted off from those "standards" by implementing the new feature called

"ribbon" in the new ms office suits, and its really hard to find commands in this new "intuitive" interface for the old users. shouldnt they provide backward compatibility (menu)? sometimes i have to design according to the user/client's preference rather than implementing easy-to-use-for-users because they are already familiar with the old interface and they dont want to WASTE their time to learn new interface. so, ultimately, if the user is not satisfied with your designed interface, your work, weather it is more intuitive and easy-to-use, is of no use. i have also used linux and it had provided much richer user interface than windows 7 before almost 8 yrs of

window 7 release. response time should also b considered. nero, visual studio, photoshop r the big programs which r resource hog and therefore slow.

platform independent is also important.

Sep 17, 2010prugsa.kilgore

Well written assessment. To keep in mind all the time is that GUI is designed to make the user's job easier. It has to be easy to install and update. It has to be intuitive for users to use and navigate from one

screen/task to the other. I agree with one of the comments that intuitive and user friendliness in the eyes of the beholder; therefore it is very important before releasing the product, we must have other sets of eyes help troubleshooting and play around our GUI. We all think differently. We have different ways of accomplishing the same thing differently. Developers have to be open minded. The more feedback we get the better GUI product we are going to have. After all, once the product released customers will be the one who uses it not us.

Sep 16, 2010a.portman

11. Stays out of the system tray. HP, Adobe and QuickTime, this means you too. People are amazed when I clear up the startup mess and they find out their new computer really is fast. 12. Ask if I want a desktop icon and keep it where I want it. 13. NO ADDED SPYWARE. 14. Cross platform-ability. I use


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windows, web, smartphone and Linux. I would like to share whatever you do easily. 15. Say what you do/Do what you say. 16. Offer meaningful support. I am ok with a forum or a knowledge base, as long as it has the answers and I can find them.

Sep 16, 2010weston2kNumber 9: "Microsoft doesn?t comply with standards set by governing bodies" - who are you refering to there? If you had a multi-billion dollar software company and it's I.P. to protect, would you take the standards of some self-appointed busy-bodies, or would you go your own way? More anti-ms clap trap. Your bio say it all.

Sep 16, 2010RF7000I would also add #11 portability #12 web site and forum supporting the code. #13 source code availability (open source) #14 price

Sep 16, 2010brendan

Technically if you're main complaint about antivirus etc is the need to use third party programs, Microsoft actually offers free versions of all those programs

itself. They can't bundle them with the OS because of the whole Antitrust ruling but they make them easily available.

Sep 16, 2010gscratchley

as a former collegue used to say "'friendly-ness" is in the eye of the friend", or, as I infered from one poster: who is the 'friend' of the developer? I think 'user-friendly' means "just like I would have designed it"

Glen

Sep 16, 2010devshop

As an ISV, I couldn't agree more. And here's two things to add to the list. First, keep the GUI consistent so that when the user learns to enter data in one form, the next form is the same. The comfort level goes WAY up when they can look at the next page and say,


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'Oh, just like before!'. Second, if you've got a lot of "cool" features in the app, don't make the user use them or even look at them to use the simple parts. For example, I always include a designer for building reports in every system. However I make sure there are plenty of pre-built reports on the Print menu so that the user doesn't have to spend half a day setting up a report to simply print their data. The designer is

there (and documented) if they want to spend some time in the future customizing their reports, but it's

not required for the overall functionality of the app.

Sep 16, 2010garystafford

Accurate assessment. Often, the problem is in the eye of the beholder. We, as developers, consider our software user-friendly, based on our own opinions, not those of the customer. We sometimes forget user = customer. Feedback, feedback, feedback = good software.

Sep 16, 2010The 'G-Man.'

This was an inefficient (and inefficiently executed) design choice. How so? - new users find it easy to use and learn the product faster - that was the whole point. Old version users are the ones that had the issue - this is a different issue altogether!!

Sep 16, 2010The 'G-Man.'

http://upload.wikimedia.org/wikipedia/en/f/fb/Userfri

endly.20030128.gif More at

http://www.userfriendly.org/

Sep 15, 2010MichPWindows never was intuitive. My company gave training sessions on how to get around in Windows when 3.1 was being adopted. But now most people have used mice and icons long enough that we don't think about it. I have learned to right-click to find options, but there are a lot of people that still never think of that. Which is why I do NOT want to use a

ribbon in the software I write, no matter how much Microsoft is pushing it (at least not for several years).

http://upload.wikimedia.org/wikipedia/en/f/fb/Userfriendly.20030128.gifhttp://upload.wikimedia.org/wikipedia/en/f/fb/Userfriendly.20030128.gifhttp://www.userfriendly.org/http://www.userfriendly.org/http://upload.wikimedia.org/wikipedia/en/f/fb/Userfriendly.20030128.gifhttp://upload.wikimedia.org/wikipedia/en/f/fb/Userfriendly.20030128.gif


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Sep 15, 2010wizard57m-cnet

They want their Y2K bug back! Seriously, did you just reprint a rant on Windows 98, with a few updated

references to Office 2010 and the "ribbon" to give an appearance of relevance? Virtually every one of your 10 items has been addressed, or is out of your unnamed target's (Microsoft) control. Let's forget the

first 5. These are already handled almost without user interaction, or at the most a click OK to proceed.Number 6 effects not only Windows applications, but

virtually all platforms. So I'll give you that one.Number 7, relying on third party software...in case

you fell asleep in 1999 or so, the Justice Department sort of coerced MS into leaving a lot of those out of Windows, probably at the behest of such behemoths as, oh, I don't know, maybe Symantec, McAfee, Trend Micro et al etc. ad nauseum. Yet you rail against it (3rd party software), then in number 9 you espouse Open Office for its standards compliance...let's see, oh yes, you must install and use Java to enable OO to

work with those standards, yet another third party!Number 8...well, you at least aknowledge some

improvement in Windows, but then you digress to command line for Linux to aid in troubleshooting? Thought you were extolling the benefits of GUIs? Hmmm...ok, that's a half. Finally number 10, I get the impression that almost all modern operating systems do a decent job at error handling and reporting. Could it be improved? Probably. Total score = 1.5 "things".

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