10 keys to dependent audit communication that will make or break you
TRANSCRIPT
10 Keys toDependent
AuditCommunicatio
n
That WillMake or
Break You
91% of companies completing a post-dependent audit survey rate Communications as the #1 factor* in the success or failure of their audit process.
Fun Fact
*DSI Post-Audit client surveys 2013-2015
Communications
PricingTech
ReferencesService
There are important factors to consider in
crafting a Communication
Strategy
1. Who is your Audience?Millennial, Boomer, blue collar and
white collar employees all communicate and learn differently.
2. Do you have visible Executive Support?Employees are more likely to read communication
from an internal leader than from a third party vendor.
3. Will employeesopen the
letters and emails?From email subject
lines to the employer logo on the envelope, everything matters when it comes to
getting your communication
opened.
4. What’s the correct Tone?Skip negative words like “penalty” or “must” or “audit”, especially early in
the project.
5. Are the Required Actions clear?Messages must be concise, with plain language
that clearly inform the employee of required action.
6. Where will yourFocus be?Submission
options, tools, and resources should
be highlighted instead of
deadlines or consequences.
7. Are the Consequences clear?Employees must know the ramifications for failure to comply, including the date any consequences will be executed, including removing dependents
from coverage.
8. What Assistance will you offer?Dependent Audit communications should outline an abundance of help available to
employees.
9. What is the Win for employees?Explain that dependent verification is good for all
employees. It helps curb the cost of insurance increases and helps provide valuable benefits to
their families.
10. Is your Rule Golden?Remember the Golden Rule. Stand in the employee’s shoes and see the Dependent
Verification project through their eyes.
Think like a wise man but communicate
in the language of the people.
William Yeats
DSI provides customized, professional Dependent Eligibility and Working Spouse verification
services.
For more information please go to:
dependentspecialists.com