*10 camp insight oct 2010 20pgin order to better understand the need for spe-cialized maintenance...

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CAMP SYSTEMSINTERNATIONAL

40OF AIRCRAFT MAINTENANCE TRACKING

YEA

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SUPPLEMENTAL AIRLIFT p12

OCT 19-21 | ATLANTA, GEORGIABOOTH # 6959

CAMP, AMSTAT

& ASO

CAMP SOLUTIONSDANIELS, FS, IMS p4

OCTOBER 2010 ❖ CAMP SYSTEMS INTERNATIONAL 3

ContentsGreetings

CAMP InSight is an internal magazine published monthly by CAMP Systems International and circu-lated to its 3,000+ customers who collectively operate, own and manage the over 5,400 aircraft on CAMP’s maintenance tracking system.

Editor: Karie WhiteCAMP Systems International32 Daniel Webster Highway, Suite 10Merrimack, NH 03054Tel: (603) 595-0030Fax: (603) 595-0036Email: [email protected]

Advertising: George RossidesToll Free: 1-877-411-CAMPTel: (631) 588-3200 Cell: (516) 383-9082Email: [email protected]

Cover: Stock photo.

©2010 CAMP Systems International

October Greetings,

October has arrived. Now the NBAA 2010 annual convention is at hand. For those of you who will be attending this year’s meeting, we look forward to greeting you in person. CAMP will be at booth #6959, with a full staff ready to assist you. And, of course, representatives from AMSTAT and ASO will join us at the booth.

One of the most welcomed features of the event is the valuable face-time the convention aff ords. So we encourage you to stop by. Bring your questions about the products you are using, check out our latest interface – CAMP 3.0, ask about how solutions in the suite (Maintenance Tracking, Flight Scheduling, Inventory Management, or Engine Condition Trend Monitoring) can increase effi ciency and add functionality to daily operation, off er your feedback, or simply poke your head in and say “hi.”

As you are most likely aware, CAMP has completed the CESCOM to CAMP aircraft migration. If you are a Cessna aircraft owner/operator, please stop by the booth with any questions, concerns or needs that you may have. Th ere are endless possibilities on how you can maximize the system. Th e team is more than happy to help.

Please come learn more about all the exciting developments taking place. Booth 6959 is located directly in front of the center entrance to Exhibit Hall C.

For those of you who aren’t attending, as well as those who are, CAMP assistance is just a phone call, email away or visit away. Your Analyst and the Application Support team are eager to help. Your Regional Field Service Rep is always willing to pay a visit to make sure you’re on track and connect you to the right

internal resources. Our website, www.campsystems.com, has contacts listed under both the “support” and “sales” headings. And system training is conveniently available through our regularly scheduled webinars.

Looking at this month’s InSight, we take this opportunity to ‘Spotlight’ some of CAMP’s Maintenance Management solutions. For those operating transport category aircraft, CAMP off ers customized maintenance programs through its wholly owned subsidiary Daniel Systems. If you have spares, take a look at the highlighted features of CAMP’s Inventory Management System. And for those operations juggling passengers, crews and fl ights, review the benefi ts of CAMP’s Flight Scheduling management solution.

Also in this issue, David Wyndham of Conklin & de Decker joins us to discuss how to optimize fractional options when your operations needs supplemental airlift in Industry Insight. Judy and Kathy review world trends in utilizing a professional broker to orchestrate aircraft transac-tions in AMSTAT Analysis. Aircraft maintenance isn’t the only thing in the hangar you’re tracking. Th ere’s the maintenance for the tug, calibration on the tools, and so much more. Roy Gioconda, Southeast Regional Field Service Representative guides you through how to take what needs to be tracked in your hangar and maintain it in a CAMP hangar in User Hot Tip.

Best regards,

Rich AnzaloneVP Customer Support and SalesCAMP Systems [email protected]

04 CAMP SOLUTIONS 04 Daniel Systems 06 Flight Scheduling 07 Inventory Management By Karie White

08 CAMP PEARLS

09 AMSTAT MARKET ANALYSIS Nothing Like A Pro By Judy Nerwinski & Kathy Dowd

10 USER HOT TIP Put It In The Hangar By Roy Gioconda

12 INDUSTRY INSIGHTS Fractional Aircraft As Supplemental Airlift By David Wyndham

14 OEM HIGHLIGHT Bombardier

17 ASO TOP 50

19 TOOLBOX Q&A

20 CAMP CALENDAR

LOCATIONS

NORTH AMERICA

New York (Headquarters)LI MacArthur Airport999 Marconi AvenueRonkonkoma, NY 11779 USA

Tel: 631-588-3200 Fax: 631-588-3294 Toll Free: 1-877-411-CAMP (2267)

New Hampshire (Sales)32 Daniel Webster Hwy, Suite 10Merrimack, NH 03054 USA

Tel: 603-595-0030Fax: 603-595-0036Toll Free: 1-800-558-6327

Montreal 6800 Côte-de-Liesse, Suite 101Saint-Laurent, QC H4T 1E3Canada

Tel: 514-448-1128Fax: 514-448-1120

Wichita 8200 E. 34th Street NorthBuilding 1600, Suite 1607Wichita, KS 67226 USA

(Wichita continued)Tel: 316-462-2267 Fax: 316-462-2442Toll Free: 1-866-581-CAMP (2267)

FloridaDaniel Systems3401 NW 82nd Avenue, Suite 104Doral, FL. 33122 USA

Tel: 305-715-9565Fax: 305-715-9987www.danielsystems.com

New JerseyAMSTAT44 Apple Street Tinton Falls, NJ 07724 USA

Tel: 732-530-6400Fax: 732-530-6360Toll Free: 1-877-4AMSTAT (426-7828)www.amstatcorp.com

New JerseyAircraft Shopper Online44 Apple Street Tinton Falls, NJ 07724 USA

Tel: 888-992-9276Int’l Tel: 732-704-9561www.aso.com

EUROPE

ParisCAMP Europe SAS15 rue de la Montjoie - BP 58 93212 Saint Denis La Plaine CedexFrance

Tel: +33-1-55.93.45.80 Fax: +33-1-55.93.45.99 www.campsystems.com.fr

ASIA

Dubai, United Arab Emirates (Regional Sales Consultant - Asia, Africa & Middle East)Mohammad Al-khayatMobile-UAE: +971 50 2863541Mobile-KSA: +966-540054540E: [email protected]

Hyderabad, IndiaCAMP Systems Pvt LtdRCV Towers, HITEC CityHyderabad - 500 033

CAMP SUPPORTApplication SupportTel: 631-588-3200Toll Free: 1-877-411-2267E: [email protected]

CAMP DIRECTORY | WWW.CAMPSYSTEMS.COM

FIELD SERVICE REPRESENTATIVES & REGIONAL SALES MANAGERS

U.S. REGIONS

West (AK, AZ, CA, HI, ID, MT, NV, OR, UT, WA, WY)

Steve McQueen, West Regional FSRMobile: 702-513-0671E: [email protected]

Tom Ritrovato, West RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

North Central (IL, IN, IA, KY, MI, MN, MO, NE, ND, OH, SD, WV, WI)Eli Stepp, Jr., North Central Regional FSRMobile: 217-801-3701E: [email protected]

Martha Karoutas, North Central RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

South Central (AR, CO, KS, LA, NM, OK, TX)Jay Dunnam, South Central Regional FSRMobile: 214-930-6715Email: [email protected]

Pamela Pamatat, South Central RSMTel: 631-588-3200 Toll Free: 1-877-411-2267E: [email protected]

Southeast (AL, FL, GA, MS, NC, SC, TN, VA)Roy Gioconda, Southeast Regional FSRMobile: 919-454-6843E: [email protected]

Kate Gallant, Southeast RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

Northeast (CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, DC)Victor Josephson, Northeast Regional FSRMobile: 516-652-9165E: [email protected]

Joe Dynko, Northeast RSMTel: 603-595-0030Toll Free: 1-800-558-6327E: [email protected]

OEM BASED

Wichita (HBC / CESSNA Field Service Rep)Th omas WilliamsCAMP Systems International Inc.C/O Hawker Beechcraft Services, Inc.Mid-Continent Airport (KICT)1980 Airport RoadWichita, KS 67209 USA

Mobile: 316-640-9178E: [email protected]

Little Rock (Dassault / HBC Field Service Rep)Tom MaherCAMP Systems International Inc.C/O Dassault Falcon Jet3801 East 10th Street Little Rock, AR 72202 USA

Tel: 501-210-0580Fax: 501-210-0475E: [email protected]

INTERNATIONAL

European FSR (TBD)For assistance in Europe, please contact:Tel: +33 (0)1 55 93 45 81E: [email protected]

George Rossides, International RSMTel: 631-588-3200 Toll Free: 1-877-411-2267E: [email protected]

WORLDWIDE BROKER PROGRAMLynn Sosnowski, Broker & Finance Program Sales Manager - Worldwide44 Apple Street Suite 5Tinton Falls NJ 07724

Tel: 732-530-7409Mobile: 732-720-9840Fax: 732-530-6402E: [email protected]

4 CAMP SYSTEMS INTERNATIONAL ❖ OCTOBER 2010 OCTOBER 2010 ❖ CAMP SYSTEMS INTERNATIONAL 5

CAMPSolutions tions. And because of the demands put on the equipment, key systems on air transport aircraft are in a continuous modifi cation process unlike

suppliers for the business jet aircraft. To put this into context, consider that the rate of Airworthiness Directives being issued for air transport category aircraft is approximately 10 times the rate of those issued for business jets. An-other factor

ronment, any particular customer maintenance “black out” periods, and many other factors. All these variables are brought together in a program that must meet the customer’s needs and dem-onstrates “timely” compliance with all the OEM requirements. Ultimately, the goal of a Daniels

customized maintenance inspec-tion program is to maximize

a customer’s utilization while concentrating

heavy, disruptive maintenance (like removing the inte-rior) into checks as far in the

About Daniel Systems

Daniel Systems, Inc was founded in 1972 and of-fered maintenance tracking services for a wide variety of business aircraft. Daniel Systems’ primary focus is the development of custom maintenance programs and maintenance tracking services for air transport category aircraft in VIP confi guration. Currently, the service covers the entire Boeing and Airbus product lines as well as a variety of other air transport category aircraft such as DC-8s, DC-9s, BAC 1-11s, and L-1011s. Th e air transport category service is supported by 8 analysts based in Florida and New York.

Daniel Systems was acquired by CAMP in 2001 and operates as a wholly-owned subsidiary.

Why are they different?

In order to better understand the need for spe-cialized maintenance program development and tracking services for this class of aircraft, it helps to look at how they diff er from traditional busi-ness jets. Traditional business jets are designed to fl y an average of 500 to 600 hours per year and are typically operated under FAA Part 91 or Part 135 guidelines. Th e maintenance programs designed by the OEMs refl ect these usage and operational characteristics. Traditional business jet operators follow the OEM recommended maintenance schedule as it matches their opera-tional parameters.

In contrast, the air transport category aircraft are designed and certifi ed to meet the rigorous operational requirements of FAA Part 121 for commercial air transport. Air transport aircraft are designed to fl y between 2,500 and 4,000 hours per year. Due to the requirements and demands of commercial operations, the aircraft OEMs issue several documents providing

maintenance guidelines to ensure the aircraft are maintained in an airworthy condition. Th e number and frequency of the recommended inspections are commensurate with the design’s utilization rate and operational environment. However air transport category aircraft operated in a VIP confi guration never meet the aircraft’s design utilization rate and typically are not exposed to the harsh environmental factors.

In addition to the basic diff erences outlined above, there are design and usage diff erences between traditional business jets and converted airliners. Traditional business jet manufactur-ers typically design and build an aircraft using a single supplier for the key systems – i.e. single engine supplier, APU supplier, etc. Whereas the air transport aircraft have two and in some cases three suppliers for key systems installed in the aircraft. Th is level of system variability allow airlines to select those suppliers they feel provide them the best performance for their opera-

increasing the variability of the aircraft con-fi guration is airline modifi cations. Most airlines introduce numerous modifi cations to their air-craft to improve reliability, reduce maintenance cost, or improve the passenger environment. Lastly, the airline environment is harsh, and it is not unusual to have dozens of large repairs that impact the original maintenance inspection requirements.

The need for customized inspec-tion programs

Boeing and Airbus issue two primary docu-ments outlining maintenance requirements – the Maintenance Review Board Report which defi nes the “have to follows”, and the Mainte-nance Planning Document which outlines the “recommendations”. Even though the aircraft are being operated in a low-utilization VIP opera-tion, the regulatory authorities still treat them as air transport aircraft, and hence their mainte-nance programs must show full and “timely” compliance with the OEM’s requirements and recommendations.

Let us consider an example to understand the concept of “timely” compliance. If the OEM’s MPD requires an inspection to be performed every 10,000 hours, in a high-utilization airline environment that inspection may be performed every 4 years. In a low-utilization environment such an inspection may come due once every 20 or more years. Clearly, no authority is going to sign-off on such an inspection program as it cannot be considered “timely”. Th erefore, to develop an inspection program for a customer, the Daniels’ analyst must consider the customer’s expected utilization, average stage length, envi-

future as possible while never compromising safety.

Th e Daniels customized inspection program must also address any specifi c requirements of the governing regulatory authority. If necessary or requested by the operator, the Daniels analysts will assist in obtaining regulatory approval for the inspection program.

Custom Task Cards

In addition to building a custom maintenance inspection program, Daniels can also develop customized task cards. Often, customers install modifi cations that have their own set of inspec-tion requirements – Daniels can develop custom-ized cards that defi ne in detail the inspection requirements for these modifi cations. To date, cards that have been developed cover airframe repairs, single system installations; engine and nacelle modifi cations as well as complete VIP interior installations. Daniels also has the ability

to customize generic (or custom) OEM issued task cards to tie the task cards to the inspection program and customer. Such a tie-in is required by most regulatory authorities and Daniels of-fers this service at a signifi cantly lower cost than the OEMs.

Maintenance Tracking

Finally, when the customized inspection pro-gram is approved by the regulatory authorities, the aircraft is enrolled in the CAMP Mainte-nance Management System. At the same time, the aircraft’s custom task cards are also loaded into the

system. Th e operator then has online ac-cess to all the aircraft’s maintenance compli-

ance records and task cards and can also provide access to MRO’s of their choice as necessary.

Once an aircraft is operational, Daniels tracks the OEM revisions and can revise the custom-ized inspection program appropriately. Daniel Systems also off ers transition programs from older MSG-2 maintenance programs to newer MSG-3 maintenance programs for certain mod-els of aircraft.

Author’s Note: I hope that I have been able to give you a brief look into the services that Daniel Systems provides for its air transport category customers. Every aircraft brings to us a unique set of challenges, and it is our goal to return an effi cient and safe maintenance program that will protect the value of the aircraft as well as the passengers who fl y in the aircraft. One thing to keep in mind is that the benefi ts of a customized program can be obtained by any business jet operator whose operations diff er from the “norm” defi ned by the OEM.

If you feel your aircraft needs a customized maintenance program that suits your operation, give us a call, (305)-715-9565.

3401 NW 82nd Ave, Ste 104, Doral, FL. 33122www.danielsystems.com

A Wholly Owned Subsidiary of CAMP Systems International Inc.

FOR LARGE AIRCRAFT

By Kevin Ryan, General Manager, Daniel Systems

MAINTENANCETRACKING W HAT IS

A “BUSINESS JET”? The most common defi nition of a business jet is a Bombardier,

Cessna, Falcon, Gulfstream, or Raytheon manufactured aircraft. But there is a small but growing percentage of operators for whom a “business jet” is a Boeing, Mc-Donnell Douglas or Airbus aircraft. A majority of these

aircraft were originally in service with commercial air carriers before being acquired by individuals, corporations, or governments and refurbished and outfi tted for VIP opera-tions. CAMP provides specialized maintenance program development and tracking services for these aircraft through its Daniel Systems subsidiary (aka “Daniels”).


CAMP FS

For more information contact:

Ed MurphyProduct Manager

877-411-CAMP or(631) 588-3200 ext. 265 [email protected]

www.campsystems.com

CAMP IMSCAMP IMSAN INVENTORY MANAGEMENT SYSTEM FOR TODAY’S CORPORATE FLIGHT DEPARTMENT

By Rajiv TayalDirector of QA and Product Manager, IMS

Over the last 15 years or so, the role of the professional fl ight department has evolved from its single-purpose mandate of ferry-ing managers, to that of a

vital corporate management tool. While the notion of fl ight departments as private air forces still per-sists in some circles outside the business aviation community, the reality is that today’s fl ight depart-ments are operated as business units that must continually rationalize their existence or fall prey to budget conscious CFOs. Today, the technology is more sophisticated, oversight is more stringent, dis-patch reliability more critical and safety more un-compromising making the challenge of operating a high performing fl ight department a much more diffi cult enterprise. To meet this challenge, compa-nies have had to employ best-in-class business prac-tices and systems for their fl ight departments.

On the operational level, using the CAMP Inven-tory Management System (IMS) is a perfect ex-ample of how many corporate fl ight departments have improved their accountability, streamlined their warranty administration and aligned with regulatory standards to improve the auditability of their parts procurement and asset (inventory) man-agement processes.

IMS SERVICE & TECHNOLOGY ORIENTATIONCAMP’s Inventory Management Sys-tem is a secure web-enabled application that resides on CAMP’s server and is accessible 24/7. What is unique about CAMP’s IMS is that it’s a service-based solution that leverages technology to meet a customer’s inventory management needs. CAMP’s orientation as an applica-tion service provider (ASP) diff erentiates it from most other inventory management companies. Indeed, Silicon Valley is littered with cautionary tales of good companies that failed because they relied on selling pricey task-specifi c software solutions that were incapable

of incorporating fl exibility and growth. At CAMP, we realized that the ASP orientation would allow a fl ight department to inexpensively harness a powerful inventory management tool that did not require any upfront capital investment on their part. For a small annual subscription fee, CAMP pro-vides the technology, confi gures IMS to the customer’s business processes, maintains the system and stores the data while incurring all the associated costs in doing so. Not only is there no installed software for the customer to grapple with, but CAMP also bears the development costs to ensure IMS meets the customer’s future needs.

A SUMMARY OF IMS FEATURES

As with any capable inventory management sys-tem, CAMP’s IMS service organizes a customer’s routine tasks such as managing requisitions, purchase orders and receipts, and is capable of generating a full range of reports including inven-tory status, order management, fi nancial analysis and stock valuation.

However, in addition to this, IMS off ers a com-plete cost analysis component to facilitate parts procurement by enabling users to analyze parts procurement history, lead-times and compare part

costs all from one source.

IMS also includes a warranty manage-ment feature that gathers all the necessary information required to process warranty claims for both installed and stocked parts. Th e system also provides the op-tion of printing the claim according to a manufacturer’s or supplier’s specifi c format.

From a document management perspective, IMS off ers various tools to minimize the generation and stor-

age of paper. For example, the system has a fully integrated parts shipment tracking

feature where each shipping record is tracked on-

line in real-time. It also incorporates an archiving capability. Users can scan and attach part tags,

8130 forms, invoices, manuals, MSDS and even component pictures or video fi les

against each part record. All the data is saved on CAMP’s server which frees the customer from incurring the costs of sustaining a data warehouse.

Th e all new barcode and labeling module guarantees the express checkout of parts

from the stock room. Besides printing the bar-coded component, stock labels and

serviceable tags, CAMP’s imsMobile technology enhances the user mobility while processing parts checkout or component history retrieval. CAMP imsMobile offers quick access to inventory data from any internet enabled mobile/PDA device.

IMS & AIRCRAFT MAINTENANCE TRACKING SERVICE

While IMS is an independent product in its own right, a customer only truly appreciates its full value when it is coupled with CAMP’s aircraft maintenance tracking service. More than just the benefi ts it derives from the seamless integration, a fl ight department can confi gure the respective sys-tems to do a great many tasks. For example, users can search for installed parts, check parts availabil-ity, perform parts reliability checks and even print work cards all from a single screen. In addition, CAMP customers who currently subscribe to both services are able to automate stock updates once maintenance compliance tasks are recorded as the integration (of the systems) automatically updates accrued part times and other installation and removal details.

Irrespective of whether your company is a for-tune 500 corporation with a large fl eet of aircraft, or a small fl ight department servicing a remote location with a few turboprops, CAMP IMS has been designed to be a scalable service that aligns with a customer’s business processes to eff ectively meet the inventory management needs of today’s corporate fl ight departments.

CAMP IMS >

For more information contact:

Rajiv TayalProduct Manager

877-411-CAMP or(631) 588.3200 ext. [email protected]

www.campsystems.com

CAMP FSCAMP FSA SCALABLE FLIGHT SCHEDULING SYSTEM

FOR ALL FLIGHT DEPARTMENTS By Ed Murphy

Product Manager, Flight Scheduling

Many fl ight departments still operate with no comprehensive scheduling software. Th is can be due to the limited I.T. infrastructure allocated to the fl ight department or that some fl ight scheduling software packages require dedicated servers that need to be maintained in-house. Very often, fl ight departments do not have the I.T. infrastructure or personnel available to maintain an in-house

system. CAMP Flight Scheduling is a perfect solution for these departments!

CAMP Flight Scheduling (FS) is a secure web-enabled application that resides on CAMP’s servers, and is accessible 24/7. FS is a service-based solution that leverages CAMP’s existing I.T. infrastructure, security, and redundancy. Th is allows small fl ight departments to harness a powerful fl ight scheduling tool that does not require any up-front capital investment on their part. For a small annual subscription fee, CAMP provides the technology, sets up the system, maintains the system, and stores the data while incurring all the associated costs in doing so. Th ere is no software to install locally. A customer only needs an Inter-net connection and browser to access the system anywhere in the world.

SYSTEM FEATURES:Th e CAMP Flight Scheduling system features

are designed to be user friendly and allow schedulers to easily build trips, assign crew and passengers, and print manifests. Th e extensive airport atlas is updated monthly with latest FBO, hotels, catering, and transportation infor-mation giving the fl ight department the accurate information they need to arrange trip logistics.

From a crew perspective, the system has various tools for tracking currency, fl ight and duty times, logbook totals, and crew schedules. Th e system also provides diff erent views to al-low the crew to check their schedule remotely thus eliminating unnecessary phone calls to the scheduling department.

Th e Heads Up Display provides a quick over-view of the Flight Department activity including aircraft status, statistics, crew assignments, and upcoming trips.

Th e FS Mobile feature is a user-friendly browser interface designed for Blackberry and PDA wireless devices. Using the same secure logon credentials used to enter the main system, aircraft crew members can quickly and easily gain access to aircraft and crew schedule infor-mation.

6 CAMP SYSTEMS INTERNATIONAL ❖ OCTOBER 2010

CAMP FS includes a powerful reporting module based on Crystal Reports. Th e system has a range

of reports including aircraft usage, crew totals, and fuel expenses. Flight

departments can create additional custom reports and manifests and have

them available in the system.

While CAMP FS is an independent product in its own right, a customer who

subscribes to the CAMP Maintenance Track-ing service can integrate the two systems to add additional benefi ts. All scheduled trips can be transferred to the Maintenance System to give maintenance personnel a visual indication of the upcoming fl ight activity for each aircraft. As trips are posted in FS, the times will be automatically sent to the Maintenance System to update the last actuals on the aircraft. Scheduled work orders from the maintenance system can also be posted to FS as a visual reminder to the schedulers that the aircraft will be unavailable.

Irrespective of whether your company is a Fortune 500 corporation with a large fl eet of aircraft, or a small fl ight department, CAMP FS has been designed to eff ectively meet the fl ight scheduling needs of today’s fl ight departments.


with Judy Nerwinski & Kathy DowdAMSTATMarket Analysis

Kathy and Judy have been with AMSTAT for a combined 35 years. Th ey are the Directors of Research. Kathy specializes in International and Helicopter Research, while Judy focuses on Domestic and Fixed Wing Research.

Nothing Like a Pro

Any aircraft owner knows that navigating the sale of an aircraft is a complicated

process. We wanted to see how this challenge was met in diff erent regions around the world. AMSTAT’s statistics show in North America, owners use professional brokers 80% of the time on average. Th is percentage has been steady for the past four years. Out of the total number of aircraft for sale, brokers represented 80% of the them in 2006 and 83% in both 2008 and 2010.

Taking a look at other regions of the world, AM-STAT reveals that the use of a broker is on the rise in all regions. In Southern Europe, brokers represented 50% of the aircraft for sale in 2006 and 81% currently. Even in regions where the use of a broker was a novel concept, like South

Asia, the percentage went from 14% in 2006 to 49% in 2010. Western Europe stayed steady with percentages ranging from 67% in 2006 and 75% in 2010, following the same trend as North America.

During the panic of 2008, broker representation fell in the Middle East, Eastern Europe, Oceania and South East Asia but in the past two years the use of a professional is back in full force.

Th is goes to show, no matter what part of the world, a smart consumer knows the value of us-ing an aviation professional.

Have you tried out CAMP 3.0 yet? It’s simple to do, just select the orange button at the top of the screen with the words CAMP 3.0 and you will be switched to the new application.

To switch back, click the CAMP Classic link in the same location and you’re right back to where you started.

Did you know that no matter which version of our system you use (CAMP 3.0 or CAMP Classic), your work is written to the same CAMP database to ensure that there is no duplication of effort while you’re getting your feet wet in CAMP 3.0.

You can customize the date range of your Main-tenance Summary.

Administrators, you can:

• add and remove service center access

• add and remove user/staff acess

• view owner/operator details

• View which users have access to what aircraft

Did you know that within the Work Order you have Discrpancy Control. This allows you to create a consistant numbering system for these items.

Add items to the Work Order by clicking “Add Items.”

CAMPPearls

“The biggest connection I can see between a pearl and wisdom

is ... both a pearl and wisdom seem like small objects

but are both very valuable.”

— WikiAnswers.com, user: ID 1241821233.

What are CAMP Pearls? Valuable little pieces of insight – some obvious, others less evident. From

useful facts to helpful hints, Pearls will provide monthly wisdom about CAMP, its applications and more to help you along the way.

2006 2008 2010

99.99%

88.88%

77.77%

66.66%

55.55%

44.44%

33.33%

22.22%

11.11%

0.00%

AFRICA

E. EUROPE

MID. EAST

N. AMERICA

OCEANIA

S. AMERICA

S.E. ASIA

S. ASIA

S. EUROPE

W. EUROPE


UserHot Tip CAMP APPLICATIONwith Roy GiocondaSoutheast Regional Field Service Representative

When was the tug’s oil and fi lter last changed? Who inspected the hangar fi rst aid kit last? Has anyone

checked the parts room to see if any shelf life items are past due? Which calibrated tools are coming due for recalibration within the next two months? Do we have any records of our facility maintenance program that I can show to the auditor?

How often have you asked or have been asked these questions? Besides tracking maintenance tasks on your aircraft, you probably also need to track a multitude of other items. Fortunately, CAMP can help you with this… and there’s no extra charge!

If you currently have an aircraft active on CAMP, we can build a “Hangar” for you. The hangar functions just like an aircraft and you maintain it. If you have a task with an interval, we can track it. You can run a due list, print work cards, create a status report… we’ll even give you a cool cutaway photo of a hangar!

Put It In The Hangar!1

We can create one hangar or separate hangars for:

- Calibrated Tools

- Hangar Equipment

- Shelf Life Items

- Fuel Farm

- Training Records

- Audits (Vendor and Internal)

All you need to do is provide your analyst with a spreadsheet with the following information:

- Name of “Hangar”

- Description/name of task

- Interval required for task accomplishment

- Last complied with date for task

- Any checklists/instructions that you wish attached to the task

It’s that simple! We can even attach your own checklists to tasks. When complied with, you can send us the signed work card and any relevant documents, such as a completed checklist, calibration certifi cations, training records, audits, etc. We will attach them to the task.

So the next time someone asks you when the hydraulic mule fi lter was last changed… tell them “It’s in the hangar”!

2

3

4


IndustryInsightswith Conklin & de Decker

his article discusses fractional ownership as supplemental airlift, not as a replacement for the wholly owned aircraft. Th at is another issue and one that requires careful

consideration of all the individual facts in each case. It is rare that a single aviation organization is able to meet 100% of the demand 100% of the time; especially those with a single aircraft. Fractional ownership may be a viable option to increase capacity, or add diff erent capabilities. It also may cost less than a whole aircraft.

Th e fi rst case where fractional may be a good addition to an existing fl ight operation is increased demand. At some point, utilization will increase to the point that the aircraft and pilots are fl ying as much as they can given the type of operation. Trips will be refused due to lack of aircraft and crew availability. Th e insidious party of this is that if you don’t keep track of the increasing demand, the user will adjust their schedule when they realize the aircraft isn’t likely to be available – they will learn to expect the aircraft to be unavailable!

Adding crew won’t help if folks don’t want to travel between 10 PM and 5 AM when the aircraft is available! Sometimes when that point is reached, the operator says “we need another aircraft.” Well, if the pent up demand is 300 or more hours per year, then maybe you do need another aircraft. What about if the demand is another 25 hours? 50 hours? 100 hours per year? Putting another whole aircraft into service is costly. You have the acquisition, insurance, crew, hangar and all those other fi xed costs to pay - before even one hour is fl own. Yet, if you wait until demand increases to justify another whole aircraft, you have lost a lot of business or driven people away from using the aircraft because they know it’s “never available.”

A fractional share may be a way to bridge the

inability to meet current demand with growing into enough demand to justify a whole aircraft. For example, if your current aircraft is essentially at full utilization given its type of operation and mission requirements, but demand is increased and you’d really love 40 - 60 more hours (or maybe 80 - 120 hours) per year. Th at is insuffi cient to justify another aircraft acquisition, but fractional may be just the ticket.

Another use of fractional ownership as supplemental lift is with vastly diff erent missions. Maybe short range trips with light passenger loads are 95% of your trips. However the other 5% are international or with high passenger loads. A light jet or turboprop may be suitable for 95% of those missions, but the remaining 5% require a larger aircraft. Also, those 5% may be very important missions. Yes, a large business jet is capable of all those missions, but at a much higher cost than the small aircraft. Maybe adding a fractional share of a large jet gives you the needed capability for 100% of your missions and at a lower cost.

Th e last area is, using a term from the military, is as a “force multiplier.” If two separate groups both have a need for the aircraft, but one is fl ying east and the other west, someone’s trip can’t be met. While this isn’t necessarily demonstrating demand for another whole aircraft, a fractional share may off er an alternative. Depending on the share size, fractional contracts often allow simultaneous of more than one aircraft. If the need for two simultaneous aircraft is small, but relevant, than adding fractional ownership may be a good alternative.

How do you determine whether a fractional share is a viable alternative?

Th e fi rst step is to fi gure out what type of aircraft you need. As you already run an aviation operation, you know that depends on the mission - passengers, range, runways, etc. Do what you do best and look outside for the

rest. Th is is outsourcing. You may have a global requirement and a requirement for getting into the short runway fi ve minutes from the subsidiary’s headquarters. Figure out what is the major driver and tailor your main aircraft to maximize that mission and look for another alternative to accomplish the remainder.

Second is to evaluate the demand. Is it 10 - 20 hours per year? In that low utilization range, both charter and jet cards are competitive. See what is available to you and what the costs are. If your demand growth is rapid, maybe 25% per year, then will that fractional share still be enough in four or fi ve years?

Don’t just look to the short term, look ahead. Fractional contracts are typically fi ve years in length. If you just need 50 hours this year while your main aircraft is in for heavy maintenance, then what you really need is charter or a jet card, not a fi ve year contract.

Look at your current aircraft availability. Track your refused trips. Get too many of those and folks just won’t bother asking anymore and you may get a static and artifi cially low trip refusal rate. Ask the users. Maybe there is pent up demand that you are unaware of. If your aircraft averages three trips per week and the aircraft is in for maintenance three to fi ve weeks per year, you already are missing nine to 15 trips per year.

Th ird is to look at the total costs of the aircraft. Th e hourly rate the fractional companies charge is a full cost recovery. When comparing that to whole aircraft costs, do a full cost recovery, including all those fi xed expenses. Run the numbers. You have many options available and you need to consider all the options.

Fractional aircraft ownership may be a good supplement to your wholly owned aircraft. It can add new or expanded capability, and it may do it for less than the cost of adding another aircraft. It requires study and analysis, as do all good decisions.

Fractional Aircraft As Supplemental Airlift

By David Wyndham, Co-Owner, Conklin & de Decker

TT

Conklin & de Decker is an aviation research, consulting and education fi rm with offi ces

in Orleans, Massachusetts, Arlington, Texas and Phoenix, Arizona. Celebrating 25 years in business in 2009, the company focuses on fi xed and rotary wing aircraft operating costs, performance and specifi cation databases, maintenance management software, fi nancial management, fl eet planning, market research, aviation tax issues and fi nancial, tax and management seminars. Additionally, Conklin & de Decker consults with numerous individuals, corporations and government agencies on aircraft costs, taxes, life cycle costs and all aspects of aircraft acquisition planning. More information on their products and services, copies of articles published and a unique “Members Only” section can be found on their website, www.conklindd.com.

David Wyndham is an owner with the aviation-consulting fi rm of Conklin & de Decker, which he joined in 1993. His primary responsibilities include managing and planning for the company, managing and updating the aircraft cost and performance databases, providing database and computer support to customers, conducting consulting studies, and developing new programs for the company. The focus of these activities is on cost and performance analyses, fl eet planning, and life cycle costing.

For eight years prior to 1993, Wyndham was an Instructor Pilot with the US Air Force. His responsibilities included aircrew training and safety, operations scheduling, and coordination of fl ight test support sorties with civil and military test engineers. Responsibilities also included coordination with multinational forces for airdrop of personnel and supplies, transportation of VIP’s, fl ight operations in an international environment. He held a Top Secret/SCI security clearance.

Wyndham earned a Master of Aeronautical Science from Embry-Riddle Aeronautical University in 1993 and has an undergraduate degree in Mathematics from the University of New Hampshire. He also has an Air Transport Pilot certifi cate.

David Wyndham works out of the fi rm’s Orleans, Massachusetts’s offi ce.

BIOGRAPHY|DAVID WYNDHAM Maintenance Tracking

on the fl y

CAMP Mobile

http://mobile.campsystems.com/

CAMP Mobile lets you obtain your maintenance records for your aircraft or fl eet of aircraft on the fl y. It provides quick, easy access to all perti nent A/C informati on including:

Compati ble with iPhone™, iPod Touch™, BlackBerry® and web enabled smartphones

For more informati on or to acti vate CAMP Mobile, contact the CAMP Applicati on Support Team:

(tf ) 877-411-2267 (p) 631-588-3200 (e) applicati [email protected]

✓ Last Actuals ✓ Due Counts

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OEM

Hig

hlig

ht

Flexjet to Offer Infl ight Wi-Fi from Aircell

New alliance provides Gogo BizTM wireless Internet services for private jet travelers

September 9, 2010 — Dallas

Th e ultimate business tool just got an upgrade. After 15 years of providing award-winning private aviation solutions, Flexjet will now off er Aircell’s® Gogo Biz™ infl ight Wi-Fi service as a standard feature on its fractional program aircraft at no additional charge to owners. Th is new system allows Flexjet customers to use any Wi-Fi device—ranging from smartphones to laptops—to access the Web for enhanced productivity and convenience while they fl y.

“With Gogo Biz, our aircraft truly transform into high-functioning mobile offi ces,” said Fred Reid, President, Flexjet. “Flexjet is obsessed with being superior in every way, and we are pleased to off er our customers the ability to stay connected in the air. Gogo Biz was the only choice for us – it is lightweight, aff ordable, and best of all, it gives our passengers a full-speed Internet experience like they expect on the ground.”

Gogo Biz infl ight Internet will provide Flexjet customers with an easy-to-use and reliable high-speed connection that rivals on-ground services. Installation of this lightweight system will fi rst begin on the 25 Challenger 300 and seven Challenger 604/605 jets in the Flexjet fractional fl eet — the youngest in the industry with an average aircraft age of 3.5 years. All new aircraft introduced into the fractional fl eet will automatically be outfi tted with the broadband equipment.

“Connectivity plays an essential role in our lives, it is woven into the fabric of everything we do,” said John Wade, Executive Vice President and General Manager, Aircell. “Whether traveling for business or pleasure, Flexjet customers will reap the benefi ts of high-speed Internet service on Flexjet’s legendary fractional fl eet of Learjet and Challenger aircraft.”

For more information on Flexjet, visit www.fl exjet.com or call 1-800-FLEXJET (353-9538).

About Flexjet

Richardson, TX-based Flexjet – a division

of Bombardier, the world’s largest business aviation manufacturer - fi rst entered the fractional jet ownership market in 1995. Flexjet now offers whole aircraft ownership and management, fractional jet ownership, jet cards and charter brokerage services. Flexjet is the fi rst fractional aircraft program manager in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard. Flexjet’s fractional program fi elds an exclusive family of Bombardier business aircraft - the youngest in the fractional jet industry with an average age of 3.5 years - including the Learjet 40 XR,

Learjet 45 XR, Learjet 60 XR, Challenger 300, Challenger 604 and Challenger 605 business jets. For more details on innovative programs and fl exible offerings, visit www.fl exjet.com.

Flexjet has an approved fractional ownership program pursuant 14 C.F.R. Part 91, Subpart K, and operates fl ights for individual aircraft owners under Part 91 whole aircraft management program. All other fl ights (e.g. Flexjet 25 card program, charter card program, supplemental lift, etc.) are provided by certifi cated air carriers in accordance with applicable laws and regulations, as Flexjet is not an air carrier.

About Aircell

Aircell is the world’s leading provider of airborne communications and a single-source, turnkey provider of equipment, service, and technical support. With a global sales and support presence, its products are offered by virtually every fi xed- and rotor-wing airframe manufacturer in business aviation, and are installed aboard the world’s four largest fractional ownership fl eets. As winner of an exclusive FCC frequency license in 2006, Aircell has built a revolutionary new mobile broadband network for commercial and business aviation. In 2008, the Aircell® Network and its infl ight portal, known as Gogo®, revolutionized the commercial airline passenger fl ight experience by delivering a robust Internet experience at 35,000 feet. The Aircell Network provides airlines with connectivity to operations and a path to enhanced cabin services such as video, audio, television and more. A similar feature set is available to Business Aircraft operators. Aircell has facilities in Broomfi eld, Colorado, and Itasca, Illinois. Aircell’s vision is to give everyone the ability to stay In Touch, In Flight®. For more information about Aircell, please visit www.aircell.com.

About Bombardier

A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fi scal year ended Jan. 31, 2010, were $19.4 billion US, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at www.bombardier.com.

Bombardier Announces Financial Results for the Sec-ond Quarter Ended July 31, 2010

September 1, 2010 — Montréal

(All amounts in this press release are in U.S. dollars unless otherwise indicated.)

* Consolidated revenues of $4.1 billion, compared to $4.9 billion last fi scal year* EBITDA of $331 million, compared to $436 million last fi scal year* EBIT of $231 million, or 5.7% of revenues, compared to $313 million, or 6.3%, last fi scal year* Net income of $148 million, compared to $202 million last fi scal year* Earnings per share of $0.08, compared to $0.11 last fi scal year* Free cash fl ow usage of $508 million, compared to a free cash fl ow of $18 million last fi scal year* Good cash position of $2.8 billion* Strong backlog of $47.4 billion

Bombardier today reported fi nancial results for the second quarter of fi scal year 2011. Revenues totalled $4.1 billion, compared to $4.9 billion for the corresponding period last fi scal year. Earnings before fi nancing income, fi nancing expense and income taxes (EBIT) totalled $231 million, versus $313 million last fi scal year. EBIT margin was 5.7% compared to last fi scal year’s 6.3%.

Net income for the second quarter ended July 31, 2010 amounted to $148 million, compared to

$202 million for the same period last fi scal year. Diluted earnings per share (EPS) was $0.08, compared to $0.11 last fi scal year. Free cash fl ow (cash fl ows from operating activities less net additions to property, plant and equipment and intangible assets) usage totalled $508 million for the second quarter ended July 31, 2010, compared to a free cash fl ow of $18 million last fi scal year. Th e cash position amounted to $2.8 billion as at July 31, 2010, compared to $3.4 billion as at January 31, 2010. Th e overall backlog stands at $47.4 billion, as at July 31, 2010, compared to $43.8 billion as at January 31, 2010.

“During this quarter, Transportation has shown a strong level of order activity, benefi tting from its wide portfolio of products and its enviable global market position. Th e group improved its profi tability while signing $4.3 billion of new orders for a book-to-bill ratio of 2.0, bringing its order backlog to $30.3 billion,” said Pierre Beaudoin, President and Chief Executive Offi cer, Bombardier Inc.

“Th e uncertain economic environment continues to be refl ected in Aerospace’s fi nancial results. However, the group is starting to see signs of recovery as shown by the signifi cant reduction in business aircraft order cancellations.”

“Overall, our long-term prospects are strong, our new product developments on track and we remain focused on managing our cost structure and improving our cash fl ow generation,” concluded Mr. Beaudoin.

Bombardier Aerospace

Bombardier Aerospace’s revenues totalled $2 billion, compared to $2.4 billion last fi scal year. EBIT totalled $91 million translating into an EBIT margin of 4.6% for the second quarter ended July 31, 2010, compared to $154 million, or 6.4%, last fi scal year. Free cash fl ow usage totalled $287 million compared to a usage of $10 million for the same period last fi scal year. Bombardier Aerospace’s backlog totalled $17.1 billion as at July 31, 2010, compared to $16.7 billion as at January 31, 2010.

According to the latest General Aviation Manufacturers Association (GAMA) report, Bombardier Aerospace was again the leader in business aircraft both in terms of revenues and units delivered. In the commercial aircraft division, Bombardier’s orders during the second quarter of fi scal year 2011 included an order for eight CRJ900 NextGen aircraft from Deutsche Lufthansa AG of Germany for a value of $317 million, based on the list price, and an order for seven Q400 NextGen turboprops from Qantas Airlines valued at $218 million, based on the list price.

– –

To review full press release including results for Bombardier Transportation, an Analysis of Results and Consolidated Results, Dividends on Common Shares and Dividends on Preferred Shares, please go to: http://www.bombardier.com/en/corporate/media-centre/press-releases/details?docID=0901260d8012b028.

Need Help Navigating Aircraft Operating

Costs?

Life Cycle Cost

Aircraft Cost Evaluator

A budgeting and financial analysis tool to understand the true cost of owning and operating an aircraft.

The perfect tool for benchmarking variable & fixed costs, performance and specification data for more than 460 aircraft.

Conklin & de Decker products and consulting services are like having a “GPS” for your aircraft acquisition decision or budgeting process.

www.bjt.Conklindd.com+1-508-255-5975

Put your aircraft on ASO and get it sold.

The Aircraft Market in Real TimeAircraft Shopper Online

®

CAMP has responded to an identi fi ed customer need by working with ASO to enable this excellent opportunity for aircraft sellers. This off er enti tles CAMP customers to a free Spec Ad on ASO, which gives you unlimited space to describe the details of your aircraft , and puts that informati on in front of moti vated buyers.

The best place to sell your aircraft just got even bett er for CAMP customers.

Visit www.ASO.com/CAMP for details.

This off er is good for a limited ti me, and applies only to aircraft that are currently enrolled on the CAMP system. Once an aircraft ad is published on ASO as part of this off er, the adverti sement will remain free unti l the aircraft is sold.

Concerned about fi nding buyers?

With over 165,000 unique visitors every month, over 4,000 leads per month, real ti me listi ngs, unlimited space for photos and specs, the most powerful search tools in the industry, and personalized service - ASO is the fasted way to sell your aircraft .

Buyers use ASO. www.ASO.com

For a limited ti me, CAMP Customers canAdverti se Aircraft For Sale on ASO FREE OF CHARGE

For more informati on call 1-888-992-9276 / internati onal call 1-732-704-9561

The Aircraft Market in Real TimeAircraft Shopper Online

®

This list is provided for informati onal purposes only. The criteria for inclusion in this list are based upon adverti sing volume on ASO.com. Although ASO has had only positi ve experiences with the companies shown, ASO makes no recommendati on or endorsement of any specifi c company contained in this list. ASO further makes no representati ons or warranti es with respect to the quality or performance of any company listed above, and ASO shall not be responsible for the acti ons of these companies.

ASO Top 50 Turbine Aircraft Brokers & Dealers

Let these professionals know that you found them in CAMP InSight magazine.

www.ASO.comOCTOBER 2010 ❖ CAMP SYSTEMS INTERNATIONAL 17

BROKER / DEALER LOCATION PHONE E MAIL WEB SITEAeroSoluti ons Manassas, VA US 703-257-7008 sales@aerosoluti ons.com www.aerosoluti ons.comAir Alliance GmbH Burbach Germany 49-273-644-280 [email protected] www.air-alliance.deAircraft Services Group, Inc. Mahwah, NJ US 201-995-9570 [email protected] www.yourjet.comAvex, Inc. Camarillo, CA US 805-389-1188 [email protected] www.newavex.comAviati on Sales, Inc. Englewood, CO US 303-799-9999 sales@aviati onsales.com www.Aviati onSales.comAltus Aviati on Services Ltd. Bristol UK 49-176-625-556-34 steve@altusaviati on.com www.altusaviati on.comAradian Aviati on Guernsey UK 44-148-123-3001 [email protected] www.aradian.comBAM Sales Bromma Sweden 46-856-619-000 [email protected] www.bam.aeroBell Aviati on West Columbia, SC US 803-822-4114 adverti sing@bellaviati on.com www.bellaviati on.comBerard Aviati on, Inc. Tampa, FL US 813-287-8000 art@berardaviati on.com www.berardaviati on.comBoutsen Aviati on S.A.M. Monte Carlo Monaco 377-933-080-02 aviati [email protected] www.boutsen.comBristol Associates, Inc. Washington, DC US 202-682-4000 [email protected] www.bristolassociates.comBusiness Air Internati onal Denton, TX US 940-898-1999 sales@businessairinternati onal.com www.businessairinternati onal.comC.A.A.D. Inc. Miami, FL US 305-593-9929 [email protected] www.CAADInc.comCB Aviati on Ogden, UT US 801-860-9762 coryb@cbaviati on.com www.cbaviati on.comCharlie Bravo Aviati on Georgetown, TX US 512-868-9000 sales@wepushti n.com www.wepushti n.comCoff man Companies Phoenix, AZ US 480-393-0770 rob@coff mancompanies.com www.coff mancompanies.comDallas Jet Internati onal Irving, TX US 214-226-8502 [email protected] www.dallasjet.comDenison Jet Sales Corp. Greer, SC US 864-989-0421 [email protected] www.denisonjet.comEagle Aviati on, Inc. West Columbia, SC US 803-822-5520 sales@eagle-aviati on.com eagle-aviati on.comEastWest Aircraft Sales, Inc Naples, FL US 239-643-3466 jerry@eastwestaircraft .com www.eastwestaircraft .comElliott Aviati on, Inc. Moline, IL US 309-799-3183 acsales@elliott aviati on.com www.elliott aviati on.comExpress Jets San Antonio, TX US 210-687-1828 [email protected] www.expressjets.comFlight Soluti ons, Inc. Gallati n, TN US 615-452-5001 info@fl ightsoluti on.com www.fl ightsoluti on.comFlight Source Internati onal Sarasota, FL US 941-355-9585 eric@fl ightsource.com www.fl ightsource.comGantt Aviati on, Inc. Georgetown, TX US 512-863-5537 suzanne@gantt aviati on.com www.gantt aviati on.comGeneral Aviati on Services Lake Zurich, IL US 847-726-5000 [email protected] www.genav.comGlobal Wings, LLC Boca Raton, FL US 561-988-9881 [email protected] www.globalwings.aeroGold Aviati on Fort Lauderdale, FL US 954-359-7812 mbajaj@goldaviati on.com www.goldaviati on.comGuardian Jet, LLC Guilford, CT US 203-453-0800 [email protected] www.guardianjet.comJack Prewitt and Associates Bedford, TX US 817-283-2826 jprewitt @jackprewitt .com www.jackprewitt .comJet Harbor, Inc. Fort Lauderdale, FL US 954-772-2863 [email protected] www.jetharbor.comJetcraft Trading Raleigh, NC US 919-941-8400 patt y@jetcraft .com www.jetcraft .comJeteff ect, Inc. Long Beach, CA US 561-747-2223 info@Jeteff ect.com www.jeteff ect.comJim Clark & Associates, Inc Bethany, OK US 405-787-6222 jim@jimclarkaircraft .com www.JimClarkAircraft .comJohn Hopkinson & Assocs., Ltd. Calgary, AB Canada 403-637-2250 [email protected] www.HopkinsonAssociates.comLeading Edge Aviati on Soluti ons Parsippany, NJ US 201-891-0881 aircraft [email protected] www.leas.comLone Mountain Aircraft Las Vegas, NV US 888-566-3686 sales@lonemountainaircraft .com www.lonemountainaircraft .comMariebo Aviati on Jonkoping Sweden 46-361-603-20 [email protected] www.mariebo.seMarti n Davis & Associates Georgetown, TX US 512-864-9939 [email protected] www.mdajet.comMcDonald Aviati on Monroe, LA US 877-322-1015 kenmc@mcdonaldaviati on.com www.mcdonaldaviati on.comPreston Aircraft , Inc. Alcoa, TN US 865-970-9882 salesinfo@prestonaircraft .com www.prestonaircraft .comPollard Aircraft Sales, Inc. Fort Worth, TX US 817-626-7000 sales@pollardaircraft .com www.PollardAircraft .comRamjet Aviati on, Inc Fort Lauderdale, FL US 954-359-0208 scott @ramjetaviati on.com www.ramjetaviati on.comSunwest Aviati on, LTD Calgary, AB Canada 403-275-8121 idarnley@sunwestaviati on.ca www.sunwestaviati on.caTropical Aviati on Distributors Miami, FL US 305-255-5955 lfi [email protected] www.tadistributors.comU.S. Aircraft Sales, Inc. McLean, VA US 703-790-1333 rainer@usaircraft sales.com www.usaircraft sales.comWelsch Aviati on Savannah, GA US 912-695-1555 [email protected] www.welschaviati on.comWest Houston Airport Corp. Houston, TX US 281-492-2130 [email protected] www.westhoustonairport.comWestern Aviati on, Inc. Houston, TX US 281-391-2510 sales@westernaviati on.com www.westernaviati on.com


I’m having problems generating reports in the Express screen. Whenever I sub-mit a request, the application does not generate a PDF.

The problem may be with your Internet settings. Please change your settings as follows:

1) Right click your Internet Explorer and select “Properties”

2) In the General Tab click the Set-tings button in the Temporary Internet fi le section.

3) Where it ask you how often you want to check for newer versions of stored pages, select “Every visit to the page.”

If this doesn’t work, please contact your CAMP analyst.

Do I have to complete, sign and send back to CAMP the new requirements and frequency changes received with my monthly runs? I thought CAMP was applying all maintenance program changes automatically in my status.

Even if CAMP automatically applies all the changes in your status, you may

SUBMIT YOUR CAMP QUESTIONS BY EMAIL TO [email protected] LINE: TOOLBOX

Your CAMP questions

answered by CAMP

professionals

industry topics reviewed

+

choose not to return this report to CAMP. However, please keep it as a draft for the changes you will have to bring to your own maintenance program. Addition-ally, during an unexpected audit from your local authorities, it will be helpful to show the offi cers that you adhere to manufacturer’s changes and are aware of them in real time.

What report can I run to show me all of the CAMP codes I can use for my aircraft?

The Comparison Report from the report menu under status reports will show all the codes that are assigned to the CAMP template and indicate which are currently assigned to your aircraft. Select comparison report and apply fi l-ters as you feel necessary in respect to your needs.

Where has the FAA www.opspecs.com web site gone?

The FAA terminated the www.opspecs.com web site on August 31, 2010 be-cause the platform on which it was built and housed was outdated. The content of the website has beentransferred to various other websites, which are more dedicated to the specifi c topics and have enhanced features, including sub-scription notifi cation.

Final Documents: Final documents and information will be available on the Flight Standards Information Management System (FSIMS) located under the Publi-cations link: http://fsims.faa.gov/Publica-tionForm.aspx

• MMELs, PLs, FSBs, and MMEL Industry Group (IG) meetings and agendas are listed under MMEL & AEG Guidance Documents.

• Information pertaining to the Op-erations Specifi cations Work Group (OSWG), including agendas and meet-

ing notes is under Operations Safety System (OPSS) Documents.

Document Open for Public Comment: Documents open for public comment for MMELs, PLs, FSBs, and OpSpecs/MSpecs/LOAs are now located on the FAA web-site: http://www.faa.gov/aircraft/draft_docs. Individuals now have the option to subscribe to specifi c sites by category. This will enable the subscriber to be noti-fi ed via e-mail each time a new or revised draft document is posted for comment.

Master Minimum Equipment List (MMEL) http://www.faa.gov/aircraft/draft_docs/

mmel/

MMEL AEG Policyhttp://www.faa.gov/aircraft/draft_docs/

mmelpl/

Flight Standardization Board (FSB) Reports http://www.faa.gov/aircraft/

draft_docs/fsb/

(OpSpecs/MSpecs/LOA)http://www.faa.gov/aircraft/draft_docs/

opspecs/

Foreign Operations Specifi cations (Op-Specs)

http://www.faa.gov/aircraft/draft_docs/129opspecs/

MARC GOULDVICE PRESIDENT OF OPERATIONS

&ToolboxQA

“Speak when you are angry -

and you’ll make the best speech you’ll ever regret.”

— Dr. Laurence J. Peter, American “hierarchiologist”,

educator and writer, 1919-1990

ERIC SEIGNEURAYMANAGER, FALCON 2000/900 SERIES

RICH ALLENSENIOR MANAGER, WICHITA OPERATIONS

INDUSTRY TOPICSOURCE: HTTP://WWW.FAA.GOV/OTHER_VISIT/AVIATION_IN-

DUSTRY/AIRLINE_OPERATORS/AIRLINE_SAFETY/INFO/ALL_INFOS/

Training in Paris 2010

CAMPCalendar

CAMP strongly believes in fully supporting its customers in making the best use of its products and services. CAMP EUROPE now offers the opportunity to attend training at the Paris offi ce.

Full-day training sessions are scheduled twice a month. Each session has its own agenda. Join us for one training course or both:

Training 1 (duration 1 day)ADVANCED TRAINING:

MAINTENANCE MODULE

Training 2 (duration 1 day) ADVANCED TRAINING:

CAMO & QUALITY CONTROL ASPECTS

Limited to 10 persons per session. Training includes course package, lunch and refreshments during breaks, and training certifi cate.

There is no charge for training at CAMP.

To register, please select from the schedule (below) and send an

email to [email protected].

We look forward to your participation.

CAMP TRAINING in PARIS

OCTOBERWEDNESDAY, OCTOBER 6

3:00 PM - 4:30 PM EDT

WEDNESDAY, OCTOBER 139:00 AM - 10:30 AM EDT

WEDNESDAY, OCTOBER 202:00 PM - 3:30 PM EDT

WEDNESDAY, OCTOBER 2710:00 AM - 11:30 AM EDT

NOVEMBERWEDNESDAY, NOVEMBER 3

3:00 PM - 4:30 PM EDT

WEDNESDAY, NOVEMBER 109:00 AM - 10:30 AM EDT

WEDNESDAY, NOVEMBER 172:00 PM - 3:30 PM EDT

WEDNESDAY, NOVEMBER 2410:00 AM - 11:30 AM EDT

DECEMBERWEDNESDAY, DECEMBER 1

3:00 PM - 4:30 PM EDT

WEDNESDAY, DECEMBER 89:00 AM - 10:30 AM EDT

WEDNESDAY, DECEMBER 152:00 PM - 3:30 PM EDT

WEDNESDAY, DECEMBER 2210:00 AM - 11:30 AM EDT

WEDNESDAY, DECEMBER 293:00 PM - 4:30 PM EDT

CAMP CESCOM WEBINARS

CAMP CLASSIC WEBINARS

OCTOBERTHURSDAY, OCTOBER 73:00 PM - 4:30 PM EDT

THURSDAY, OCTOBER 149:00 AM - 10:30 AM EDT

THURSDAY, OCTOBER 212:00 PM - 3:30 PM EDT

THURSDAY, OCTOBER 2810:00 AM - 11:30 AM EDT

NOVEMBERTHURSDAY, NOVEMBER 4

3:00 PM - 4:30 PM EDT

THURSDAY, NOVEMBER 119:00 AM - 10:30 AM EDT

THURSDAY, NOVEMBER 182:00 PM - 3:30 PM EDT

DECEMBERTHURSDAY, DECEMBER 23:00 PM - 4:30 PM EDT

THURSDAY, DECEMBER 99:00 AM - 10:30 AM EDT

THURSDAY, DECEMBER 162:00 PM - 3:30 PM EDT

THURSDAY, DECEMBER 2310:00 AM - 11:30 AM EDT

THURSDAY, DECEMBER 303:00 PM - 4:30 PM EDT

CAMP 3.0 WEBINARS

OCTOBERTUESDAY, OCTOBER 53:00 PM - 4:30 PM EDT

TUESDAY, OCTOBER 129:00 AM - 10:30 AM EDT

TUESDAY, OCTOBER 192:00 PM - 3:30 PM EDT

TUESDAY, OCTOBER 2610:00 AM - 11:30 AM EDT

NOVEMBERTUESDAY, NOVEMBER 23:00 PM - 4:30 PM EDT

TUESDAY, NOVEMBER 99:00 AM - 10:30 AM EDT

TUESDAY, NOVEMBER 162:00 PM - 3:30 PM EDT

TUESDAY, NOVEMBER 2310:00 AM - 11:30 AM EDT

TUESDAY, NOVEMBER 303:00 PM - 4:30 PM EDT

DECEMBERTUESDAY, DECEMBER 79:00 AM - 10:30 AM EDT

TUESDAY, DECEMBER 142:00 PM - 3:30 PM EDT

TUESDAY, DECEMBER 2110:00 AM - 11:30 AM EDT

TUESDAY, DECEMBER 283:00 PM - 4:30 PM EDT

Webinars 2010Webinars: Free web-based training.

CAMP Webinars are “overview” sessions, covering a variety of CAMP application fea-tures with time throughout the Webinar to answer your topic specifi c questions.

CAMP 3.0: Scheduled on TUESDAYS of each month.

CESCOM: Scheduled on WEDNESDAYS of each month.

CAMP Classic: Scheduled on THURSDAYS of each month.

To register, go to www.campsystems.com and click ‘Attend a free CAMP we-binar.’

If you don’t see a Webinar that fi ts your schedule, please call us. We’d be glad to arrange web-site assistance/training at a time that is convenient for you.

To schedule a webinar, call 877-411-2267.

OCTOBERTraining 1: Tuesday, October 12

Training 2: Wednesday, October 13

NOVEMBERTraining 1: Tuesday, November 16

Training 2: Wednesday, November 17

DECEMBERTraining 1: Tuesday, December 7

Training 2: Wednesday, December 8

NEW

NBAA 2010October 19, 20 & 21, 2010

The 63rd NBAA Annual Meeting & Convention

will be held at the Georgia World Congress Center

in Atlanta, Georgia.

VisitCAMP, AMSTAT,

and ASOat Booth #6959